Fresa Technologies

BACKGROUND

Please describe your company and position.

I am the Accountant of AL MATAAR LOGISTICS SERVICES L.L.C

Describe what your company does in a single sentence.

Our company specializes in freight forwarding and logistics services, ensuring smooth and efficient global cargo movement.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Fresa Technologies to accomplish?

Fresa Technologies to streamline our freight forwarding operations, improve data accuracy, and enhance overall workflow efficiency through automation and centralized management

SOLUTION

How did you find Fresa Technologies?

Online Search

Why did you select Fresa Technologies over others?

High ratings

How many teammates from Fresa Technologies were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Fresa Technologies delivered complete software implementation, onboarding, and user training, along with consistent technical support to ensure seamless system performance

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The implementation of Fresa Technologies resulted in improved operational efficiency, with a significant reduction in manual processing time and errors. We achieved faster shipment tracking, streamlined documentation, and enhanced reporting accuracy, leading to measurable improvements in overall productivity and customer satisfaction.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Fresa Technologies demonstrated excellent project management throughout the engagement. All deliverables were completed on time, and the team proactively communicated progress at each stage. They were highly responsive to our requirements, quickly addressing any concerns and providing effective solutions, ensuring a smooth and successful implementation

What was your primary form of communication with Fresa Technologies?

Virtual Meeting

What did you find most impressive or unique about this company?

Fresa Technologies is their combination of deep industry expertise, user-friendly technology, and exceptional customer support. Their team not only delivers robust software solutions but also ensures that clients are guided and supported at every step, making the implementation process smooth and effective.

Are there any areas for improvement or something Fresa Technologies could have done differently?

Fresa Technologies provided excellent service overall, a few areas could be further enhanced. Simplifying navigation in certain modules and reducing the number of steps for complex processes could improve usability for new users. Additionally, optimizing system performance during heavy data handling would further enhance efficiency.

BACKGROUND

Please describe your company and position.

I am the Accounts of GOODWILL LOGISTICS PRIVATE LIMITED

Describe what your company does in a single sentence.

Our company provides complete logistics and freight forwarding services, handling both export and import operations efficiently

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Fresa Technologies to accomplish?

• We chose Fresa Technologies to streamline our logistics operations, manage accounts and documentation in one system, and improve overall efficiency with accurate reports and automated processes.

SOLUTION

How did you find Fresa Technologies?

Online Search

Why did you select Fresa Technologies over others?

High ratings

How many teammates from Fresa Technologies were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Fresa Gold across our operations, accounts, and documentation departments. Key deliverables covered job creation and tracking, invoice and payment management, GST and VAT reports, outstanding and profitability reports, and integration of the AI chatbot for instant support. The system helps us monitor end-to-end logistics activities efficiently and ensures accurate, real-time data handling

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Fresa Gold, our workflow became faster and more organized. We achieved better accuracy in accounts and reports, reduced manual errors, and improved tracking of shipments and outstanding details. The system also saved time in daily operations and enhanced team productivity through automation and real-time data access

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Fresa Technologies demonstrated excellent project management throughout the implementation. They delivered all modules on time and ensured smooth setup and training. Their team was very responsive to our needs, provided clear guidance, and offered quick solutions whenever we raised queries or required support.

What was your primary form of communication with Fresa Technologies?

Email or Messaging App

What did you find most impressive or unique about this company?

Fresa Technologies is their strong customer support and continuous system improvements. Their AI chatbot feature and user-friendly interface make daily operations easier, and their team always ensures quick responses and effective solutions to any issues

Are there any areas for improvement or something Fresa Technologies could have done differently?

Overall, the system works very well, but a few areas could be improved. Sometimes the application runs a bit slow during peak hours, and adding an edit option after posting entries or vouchers would make it even more convenient for users.

BACKGROUND

Please describe your company and position.

I am the Accountant of LASTMILE TRANSTECH PRIVATE LIMITED

Describe what your company does in a single sentence.

Our company is a freight forwarding and logistics service provider, specializing in managing shipments, customs clearance, and supply chain solutions efficiently.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Fresa Technologies to accomplish?

• Our company is a freight forwarding and logistics provider, specializing in efficient management of shipments, customs clearance, and end-to-end supply chain solutions.

SOLUTION

How did you find Fresa Technologies?

Online Search

Why did you select Fresa Technologies over others?

High ratings

How many teammates from Fresa Technologies were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Our company provides comprehensive freight forwarding and logistics solutions, covering all aspects of shipment management, customs clearance, and supply chain operations.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The implementation of Fresa Gold has led to significant improvements in operational efficiency and accuracy. Key measurable outcomes include a reduction in manual errors by 40%, faster processing of shipments and documentation by 30%, and improved on-time delivery of consignments.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The Fresa Gold implementation was managed very efficiently. All key deliverables were completed on time, and the project team maintained clear communication throughout. They're highly responsive to our requirements and queries, providing timely support and guidance whenever needed. Their structured approach to onboarding, training, and troubleshooting ensured a smooth implementation and quick adoption by our team.

What was your primary form of communication with Fresa Technologies?

Virtual Meeting

What did you find most impressive or unique about this company?

Fresa Technologies is their comprehensive approach to freight management, combining advanced technology with excellent customer support.

Are there any areas for improvement or something Fresa Technologies could have done differently?

Fresa Technologies stands out for its comprehensive approach to freight management, combining advanced technology with exceptional customer support.

BACKGROUND

Please describe your company and position.

I am the NIMITA@OGA.OM of OCEAN GULF AGENCIES LLC

Describe what your company does in a single sentence.

Our company provides freight forwarding and logistics solutions, managing shipments, documentation, and supply chain operations efficiently for our clients.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Fresa Technologies to accomplish?

• Fresa Technologies to streamline our freight forwarding and logistics operations, improve accuracy in reporting, automate processes, and enhance overall efficiency in managing shipments and accounts.

SOLUTION

How did you find Fresa Technologies?

Online Search

Why did you select Fresa Technologies over others?

High ratings

How many teammates from Fresa Technologies were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The scope of work with Fresa Technologies includes managing end-to-end freight forwarding and logistics operations through their software. Key deliverables include shipment management, documentation (HAWB, MBL, invoices), automated accounting and reporting, and MIS report generation.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

he measurable outcomes from implementing Fresa Technologies include improved operational efficiency, reduced manual errors in shipment and accounting processes, faster generation of reports, and better visibility of logistics operations.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Fresa Technologies demonstrated excellent project management throughout the implementation. They delivered all modules and features on time and ensured smooth onboarding. Their team was highly responsive to our needs, addressing queries promptly and providing guidance whenever required, which made the entire process efficient and hassle-free.

What was your primary form of communication with Fresa Technologies?

In-Person Meeting

What did you find most impressive or unique about this company?

Fresa Technologies is their ability to provide an all-in-one, user-friendly platform that covers freight forwarding, logistics, and accounting seamlessly. Their continuous support, regular updates, and training sessions make adopting new features easy and effective.

Are there any areas for improvement or something Fresa Technologies could have done differently?

Fresa Technologies provides an excellent platform and support, a few areas could be improved. The accounts module could be made more intuitive for new users, and some reports could offer additional customization options. Enhancing system speed in certain processes would also improve overall efficiency.

UPDATED REVIEW

This review was published on June 18, 2025

Nimita Gaikar

Employee, OCEAN GULF AGENCIES LLC

Logistics & Supply Chain

Duba, Saudi Arabia

51-200

Jan 2023 - Ongoing

Project summary

Fresa Technologies has migrated a logistics company's existing customer, vendor, and job data to a new ERP system. The team has integrated the system with government portals for customs filing and tracking.

Feedback summary

Fresa Technologies' work has reduced job processing times by 30% and decreased outstanding collection delays by 20%. The team showcases structured project management and communicates through email and messaging apps. Their flexibility and understanding of shipping operations are impressive.

BACKGROUND

Please describe your company and position.

I am the Employee of OCEAN GULF AGENCIES LLC

Describe what your company does in a single sentence.

Our company provides end-to-end freight forwarding and logistics solutions, including sea, air, and land transportation, customs clearance, and supply chain management services.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Fresa Technologies to accomplish?

• Fresa Technologies to streamline our logistics operations, automate documentation and accounting processes, improve job visibility across departments, and enhance overall efficiency through a centralized ERP system tailored for freight forwarding.

SOLUTION

How did you find Fresa Technologies?

Online Search

Why did you select Fresa Technologies over others?

High ratings

How many teammates from Fresa Technologies were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Migration of existing customer, vendor, and job data from legacy systems.

Integration with government portals (ICEGATE for India, Dubai Trade for UAE) for customs filing and tracking.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Job processing time reduced by approximately 30%, improving turnaround time for shipments.Real-time P&L reports and automated aging analysis helped reduce outstanding collection delays by 20%.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Fresa Technologies followed a structured project management approach, starting with requirement gathering, followed by phased implementation, user training, and final go-live.

What was your primary form of communication with Fresa Technologies?

Email or Messaging App

What did you find most impressive or unique about this company?

Logistics Expertise: Their deep understanding of freight forwarding and shipping operations made the ERP highly relevant and industry-specific.

Customization Flexibility: They offered tailored solutions to match our workflow instead of forcing us to fit a rigid system.

Are there any areas for improvement or something Fresa Technologies could have done differently?

support is responsive, a more proactive approach in notifying about updates, system changes, or downtime would enhance user confidence.

ADMIN DETAILS

Overall rating: 5

Quality: 4.5

Cost: 5

Schedule: 5

Willing to refer: 5

BACKGROUND

Please describe your company and position.

I am a project lead at NETWORK LOGISTICS PVT LTD

Describe what your company does in a single sentence.

Our company provides end-to-end logistics and freight forwarding services, handling operations, documentation, and customer support efficiently.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Fresa Technologies to accomplish?

• Fresa Technologies to streamline our logistics operations, integrate accounts and documentation into one platform, and improve efficiency with accurate reports and automation.

SOLUTION

How did you find Fresa Technologies?

Online Search

Why did you select Fresa Technologies over others?

High ratings

How many teammates from Fresa Technologies were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

resa Technologies’ software to cover end-to-end logistics operations. The key deliverables were integrating Operations, Accounts, and Documentation into a single platform, automating invoicing and reporting, enabling shipment visibility, and providing customization where required.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The measurable outcomes included faster documentation processing, reduced manual errors, and improved accuracy in accounts. We also achieved better visibility of shipments through detailed reports, improved coordination across departments, and saved significant time in daily operations.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Their project management was smooth and well-organized. They delivered items on time and responded quickly to our needs, providing timely support and guidance whenever required

What was your primary form of communication with Fresa Technologies?

Email or Messaging App

What did you find most impressive or unique about this company?

Fresa Technologies is their deep understanding of logistics and ability to provide a complete end-to-end solution. Their support team is very responsive, which makes the overall experience smooth and reliable.

Are there any areas for improvement or something Fresa Technologies could have done differently?

Some modules could be made more user-friendly for new users, and a few reports could offer more customization. Improving these areas would make the system even smoother and more flexible.

BACKGROUND

Please describe your company and position.

I am the Accounts of KHEE LOGISTICS INDIA PRIVATE LIMITED

Describe what your company does in a single sentence.

We are a freight forwarding and logistics company providing end-to-end solutions for air, sea, and land cargo movement globally.

Ask ChatGPT

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Fresa Technologies to accomplish?

• Fresa Technologies to streamline our freight forwarding operations, automate documentation, improve visibility across departments, and ensure accurate billing and reporting.

SOLUTION

How did you find Fresa Technologies?

Online Search

Why did you select Fresa Technologies over others?

High ratings

How many teammates from Fresa Technologies were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

System Implementation & Setup: Configuration of Fresa Gold modules based on our workflow, including Air, Sea, and Land shipments.

Job Management: Enablement of job creation, tracking, and status updates for export/import processes.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Reduction in Manual Work by 60%
Automated documentation and billing significantly reduced manual data entry, saving time across departments.

Faster Job Turnaround Time by 40%
Job creation, approval, and tracking processes became quicker due to streamlined workflows and system alerts.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Most of the deliverables were completed within the agreed timelines. In cases where there were delays, the team communicated proactively and provided immediate support to keep the project on track.

They were highly responsive to our needs, adapting quickly to changes and offering timely assistance for customizations, training, and issue resolutions. Their commitment to client satisfaction was evident throughout the project.

What was your primary form of communication with Fresa Technologies?

Email or Messaging App

What did you find most impressive or unique about this company?

Their customer support stands out—they are approachable, responsive, and always willing to go the extra mile to resolve issues or provide training. Their ability to customize the system based on our operational needs made a real difference in user adoption and efficiency.

Are there any areas for improvement or something Fresa Technologies could have done differently?

Enhanced Mobile App Functionality
The mobile version could offer more features, such as document access, live job updates, and basic billing actions, to support on-the-go users better.

BACKGROUND

Please describe your company and position.

I am the Accounts of LARA SHIPPING LINE PVT LTD

Describe what your company does in a single sentence.

Our company specializes in providing end-to-end logistics and freight forwarding solutions, including air, sea, and land transportation services.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Fresa Technologies to accomplish?

• We hired Fresa Technologies to streamline our logistics operations, improve documentation accuracy, and enhance visibility across departments through an integrated and user-friendly ERP system.

SOLUTION

How did you find Fresa Technologies?

Online Search

Why did you select Fresa Technologies over others?

High ratings

How many teammates from Fresa Technologies were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

ERP Configuration: Customized setup of Fresa Gold and Fresa XPress to match our operational workflow (import, export, air, sea, and courier).

Data Migration: Secure transfer of master data, shipment records, customer/vendor details, and financial entries from our legacy system.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Operational Efficiency: A 30–40% reduction in manual data entry and processing time due to automation of job creation, documentation, and invoicing.

Improved Accuracy: Significant decrease in errors across shipping documents and billing, improving customer satisfaction and internal compliance.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Fresa Technologies demonstrated strong project management throughout the implementation. They followed a structured timeline with clear milestones for each phase—system setup, data migration, training, and go-live. Most deliverables were completed on time, and any delays were communicated transparently with valid reasons.

What was your primary form of communication with Fresa Technologies?

Email or Messaging App

What did you find most impressive or unique about this company?

Fresa Technologies was their deep understanding of the logistics and freight forwarding industry. Unlike generic software providers, they speak our operational language, which makes communication easier and solutions more relevant. Their ability to quickly adapt the system to our specific workflows and provide practical, real-world solutions was both impressive and valuable to our business.

Are there any areas for improvement or something Fresa Technologies could have done differently?

While the overall experience with Fresa Technologies was positive, there are a few areas where improvement is possible. Some modules could benefit from a more modern and intuitive user interface to enhance user experience. Additionally, certain reports and document formats could offer more flexibility and easier customization without needing developer support. 

BACKGROUND

Please describe your company and position.

I am the Manager of AL MATAAR LOGISTICS SERVICES L.L.C

Describe what your company does in a single sentence.

company provides end-to-end freight forwarding and logistics services, managing the smooth and timely movement of goods across global and domestic routes.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Fresa Technologies to accomplish?

We hired Fresa Technologies to automate and streamline our freight forwarding operations by integrating job management, documentation, invoicing, and accounting into a single, efficient ERP system, aiming to reduce manual work, improve accuracy, and enhance overall workflow visibility.

SOLUTION

How did you find Fresa Technologies?

Online Search

Why did you select Fresa Technologies over others?

High ratings

How many teammates from Fresa Technologies were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

The scope of work involved the full implementation of the Fresa Gold ERP system to digitize and streamline our freight forwarding and logistics operations

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Increased Operational Efficiency

• Job processing time was reduced by over 30%, thanks to the automation of documentation and billing workflows.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Fresa Technologies demonstrated excellent project management throughout the implementation.

What was your primary form of communication with Fresa Technologies?

Virtual Meeting

What did you find most impressive or unique about this company?

Fresa Technologies is their deep understanding of the logistics and freight forwarding industry, which is clearly reflected in their software solutions. They have the ability to customize features to match our specific workflow. Their combination of responsive customer support and a commitment to continuous improvement sets them apart from other providers.

Are there any areas for improvement or something Fresa Technologies could have done differently?

Yes, while Fresa Technologies delivered a solid solution, there are a few areas for improvement. The user interface could be made more modern and intuitive to enhance navigation for new users. Additionally, more flexibility in report customization and quicker turnaround times for minor change requests would add further value. Offering more mobile-friendly features could also improve accessibility for users who manage tasks on the go. Overall, these enhancements would elevate the user experience and make the platform even more effective.

BACKGROUND

Please describe your company and position.

I am the Accounts of PANMODAL LOGISTICS PVT LTD

Describe what your company does in a single sentence.

We provide end-to-end freight forwarding, customs clearance, and supply‐chain management solutions to ensure seamless and efficient global trade operations.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Fresa Technologies to accomplish?

• We engaged Fresa Technologies to streamline our logistics operations, automate documentation and billing processes, improve shipment visibility, and enhance overall efficiency through a centralized ERP system.

SOLUTION

How did you find Fresa Technologies?

Online Search

Why did you select Fresa Technologies over others?

High ratings

How many teammates from Fresa Technologies were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Configuration of master data and user roles

Integration of finance module with operational workflow

Setup of automated reports and alerts (e.g., shipment status, aging reports)

Customization of templates for invoices, HBL, MBL, and job costing

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Fresa Gold led to significant improvements in our operations. We achieved a 30% reduction in manual documentation errors, and shipment processing time decreased by 25%. Financial accuracy improved through automated billing and job costing, and report generation time was reduced from hours to minutes. Overall, we noticed enhanced team productivity, faster customer response times, and better visibility into pending jobs and receivables.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Fresa Technologies demonstrated strong project management throughout the implementation. They followed a clear timeline, conducted regular follow-ups, and delivered key modules as scheduled. Their team was responsive to our requirements, provided timely updates, and quickly addressed any issues or customization requests. Overall, their support was consistent, and they ensured smooth coordination across all phases of the project.

What was your primary form of communication with Fresa Technologies?

Email or Messaging App

What did you find most impressive or unique about this company?

Fresa Technologies was their deep understanding of the logistics industry and how well their software aligns with real-time freight forwarding needs. Their team’s responsiveness, domain expertise, and willingness to customize features based on our workflow made the experience smooth and highly effective.

Are there any areas for improvement or something Fresa Technologies could have done differently?

our overall experience has been positive, there is room for improvement in system speed during peak hours and quicker turnaround time for complex customizations. Enhancing the mobile features to match the desktop version’s capabilities would also add more value. That said, the support team remains responsive and committed to continuous improvement.

BACKGROUND

Please describe your company and position.

I am the Accounts of GOODWILL LOGISTICS PRIVATE LIMITED

Describe what your company does in a single sentence.

Our company provides end-to-end freight forwarding and logistics solutions, including customs clearance, transportation, and global cargo handling services.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Fresa Technologies to accomplish?

• Fresa Technologies to automate and streamline our logistics operations, improve documentation accuracy, integrate accounting with job processes, and gain real-time visibility across all shipments and departments.

SOLUTION

How did you find Fresa Technologies?

Online Search

Why did you select Fresa Technologies over others?

High ratings

How many teammates from Fresa Technologies were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Fresa Technologies was engaged to implement an end-to-end ERP system tailored to the freight forwarding and logistics industry. The scope included modules for job creation, shipment tracking, documentation (like HBL, MBL, invoices), customer and vendor management, accounts integration, and GST compliance.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

30% reduction in manual errors across documentation and billing processes.

40% improvement in job processing time due to system automation and streamlined workflows.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Fresa Technologies managed the project in a structured and efficient manner. Most key deliverables were completed on time, with regular progress updates and coordination throughout each phase. 

What was your primary form of communication with Fresa Technologies?

Email or Messaging App

What did you find most impressive or unique about this company?

Fresa Technologies is their deep understanding of the freight forwarding industry and their ability to offer tailor-made solutions. Their system is not just software—it’s designed with real logistics workflows in mind. Additionally, their support team is highly responsive, knowledgeable, and always willing to go the extra mile to resolve issues quickly.

Are there any areas for improvement or something Fresa Technologies could have done differently?

overall experience was positive, there is room for improvement in terms of customization flexibility and response time for certain support tickets. Some modules could be made more user-friendly, especially for new users. Faster turnaround for report modifications and better training documentation would further enhance the user experience.