ExpertCallers

BACKGROUND

Please describe your company and position.

I am the Marketing Manager of Mexican Builder

Describe what your company does in a single sentence.

Mexican Builder is a construction company providing residential and commercial construction and renovation services.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire ExpertCallers to accomplish?

• We hired ExpertCallers to help us generate qualified leads and set appointments with potential clients interested in construction and renovation services. Our goal was to expand our customer base and increase project opportunities.

SOLUTION

How did you find ExpertCallers?

Online Search

Why did you select ExpertCallers over others?

• Great culture fit
• Good value for cost
• Referred to me

How many teammates from ExpertCallers were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Their team handled outbound calling campaigns, lead qualification, and appointment scheduling. They worked closely with us to understand our target market and service areas. They also provided detailed reports on call performance, lead status, and scheduled appointments.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We experienced a steady increase in qualified appointments and project inquiries. The quality of leads improved, and our sales pipeline became more consistent. This directly contributed to new contracts and business growth.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Project management was organized and professional. The team maintained clear communication, provided regular updates, and consistently met agreed timelines. They were responsive and open to feedback.

What was your primary form of communication with ExpertCallers?

Email or Messaging App

What did you find most impressive or unique about this company?

Their professionalism and structured approach to lead generation were very impressive. They represented our brand well during calls and ensured high-quality interactions with potential clients.

Are there any areas for improvement or something ExpertCallers could have done differently?

Overall, we are very satisfied with their services. The collaboration was smooth, and we achieved the results we were aiming for.

BACKGROUND

Please describe your company and position.

I am the Owner of harbor village cleaners

Describe what your company does in a single sentence.

Harbor Village Cleaners is a garment care and laundry service provider offering dry cleaning, alterations, and fabric care solutions.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire ExpertCallers to accomplish?

• We hired Expert Callers to improve our customer support operations and streamline appointment scheduling to ensure a smoother customer experience.

SOLUTION

How did you find ExpertCallers?

Online Search

Why did you select ExpertCallers over others?

• Pricing fit our budget
• Referred to me
• Company values aligned

How many teammates from ExpertCallers were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The scope included customer service support and appointment handling. The team managed incoming calls, answered service queries, scheduled pickups and deliveries, and provided general assistance to customers. They followed structured communication guidelines to ensure consistency. Key deliverables included appointment booking support, customer query handling, and a standardized communication process for daily operations.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We noticed improved appointment coordination and fewer missed or delayed bookings. Customer satisfaction improved due to faster response times and better communication.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Project management was efficient and well-structured. Tasks were handled on time and communication remained consistent.

What was your primary form of communication with ExpertCallers?

Email or Messaging App

What did you find most impressive or unique about this company?

Their ability to handle high volumes of customer calls without compromising service quality was impressive.

Are there any areas for improvement or something ExpertCallers could have done differently?

More detailed weekly performance summaries could further improve tracking and optimization

BACKGROUND

Please describe your company and position.

I am the Founder of Whale Associates

Describe what your company does in a single sentence.

Whale Associates is a leading enterprise specializing in asset management, focused on delivering unparalleled knowledge and partnerships for the most sophisticated institutional investors worldwide. Our investment strategy is based on a relentless effort to understand the functioning of global markets and economies, using state-of-the-art technology to scrutinize and implement sustainable and comprehensive investment principles. Since our founding, we have been a community of independent thinkers united by the pursuit of excellence. Supporting a culture of openness, transparency, and inclusion, we strive to solve the most complex challenges related to investment strategy, management, and corporate culture.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire ExpertCallers to accomplish?

• Our main goal was to provide multi-channel support to our clients, via email, chat, phone, and video.

SOLUTION

How did you find ExpertCallers?

• Online Search
• Clutch Site

Why did you select ExpertCallers over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost

How many teammates from ExpertCallers were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

They handled renewals, upgrades, downgrades, and support for our customers.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

They made weekly and monthly reports on their progress and achievements. Their support allowed us to focus on core business processes. They can handle any issues that occur.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

We were constantly in contact, and they kept us informed on a regular basis about how the team and department were doing. If I felt like we needed detailed information, I could jump on a call or get a fully structured report.

What was your primary form of communication with ExpertCallers?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their teamwork, time management, and productivity helped them deliver impressive results.

Are there any areas for improvement or something ExpertCallers could have done differently?

There’s always room for improvement, but we had no major issues.

BACKGROUND

Please describe your company and position.

I am the Director of Quality Obsessions

Describe what your company does in a single sentence.

We are an eCommerce brand focused on delivering high-quality products with a strong customer experience.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire ExpertCallers to accomplish?

• We hired them to manage our customer support operations, particularly handling high volumes of inquiries and order-related calls

SOLUTION

How did you find ExpertCallers?

Online Search

Why did you select ExpertCallers over others?

• Pricing fit our budget
• Referred to me
• Company values aligned

How many teammates from ExpertCallers were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The scope included customer service call handling, order support, issue resolution, and maintaining a consistent communication experience for our customers. They also tracked customer interactions and provided detailed reports.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Customer satisfaction improved significantly, response times decreased, and our internal workload was reduced. This allowed us to focus more on scaling the business while maintaining service quality

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Project management was efficient and well-structured. The team was responsive and ensured smooth day-to-day operations.

What was your primary form of communication with ExpertCallers?

Email or Messaging App

What did you find most impressive or unique about this company?

Yes, they consistently met expectations. Their ability to handle customer interactions with professionalism and empathy made a noticeable difference.

Are there any areas for improvement or something ExpertCallers could have done differently?

Overall, the service was excellent

BACKGROUND

Please describe your company and position.

I am the Marketing Director of Gn2s construction

Describe what your company does in a single sentence.

We are a construction company offering residential and commercial building services.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire ExpertCallers to accomplish?

• We partnered with them for outbound calling services to generate new business opportunities and expand our client base.

SOLUTION

How did you find ExpertCallers?

Online Search

Why did you select ExpertCallers over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost

How many teammates from ExpertCallers were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The project included outbound lead generation calls, prospect outreach, appointment setting, and maintaining a structured database of potential clients. They also provided performance reports and insights into campaign effectiveness.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The outreach efforts resulted in a steady flow of qualified leads and new project inquiries. We experienced noticeable business growth and an expanded pipeline of potential clients.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The team was organized and proactive. They kept us updated regularly and were open to refining strategies based on our feedback.

What was your primary form of communication with ExpertCallers?

Email or Messaging App

What did you find most impressive or unique about this company?

Yes, deliverables were consistently on time. Their ability to engage prospects effectively and represent our brand professionally was particularly impressive.

Are there any areas for improvement or something ExpertCallers could have done differently?

NO

BACKGROUND

Please describe your company and position.

I am the Founder of GOZAWI

Describe what your company does in a single sentence.

Quality. Security. Design. We offer high-quality software development services, with robust security at its core. Build a modern, high quality and great looking application with us.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire ExpertCallers to accomplish?

We hired ExpertCallers to for a full package covering Customer Support Line 1 and Customer Support L2. The main task was to integrate into our existing team and help us manage our volumes as they drastically increased. We additionally added their customer success agents a bit later as we found them to be a great partner and wanted to expand with them.

SOLUTION

How did you find ExpertCallers?

• Online Search
• Clutch Site

Why did you select ExpertCallers over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost

How many teammates from ExpertCallers were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

ExpertCallers Customer support 1st line and 2nd line support worked identical schedules Monday through Friday -. 9 am CET to 6 pm CET working closely with our our UK and German offices. In certain instances, we did request a bit later hours to assist with coverage for our New York office. 
The team for L1 Support consisted of 10 agents and L2 Support consisted of 5 agents. In total, the team resolved between 5,000 - 8,000 tickets monthly. The customer success team consisted of 5 agents and worked more of an overlap schedule that was from 1 pm CET to 10 pm CET. This allowed them to overlap with all offices and provide customer success services across all of our regions. 
The main KPI for the Customer Success team was a Monthly customer satisfaction rating of no lower than 7.5 out of 10. We run a questionnaire after all customer monthly checks and ensure we're getting feedback. ExpertCallers impressed us with the average feedback rating of never going below 9.0. Our internal team really struggled to maintain this kind of a score and these guys showed us up on it!

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Significant increase in customer satisfaction maintaining a minimum rating of 9.0 out of 10 Increase in Customer Retention Decrease of repeat issues from the same customers Better workflows were implemented because of clear and precise feedback on all levels. Increase response times by all channels Decreased onboarding time by up to 50% for L1. 35% L2 and 50% for customer success.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Everything was delivered on time. The team is super professional, always on time and their senior management is always available should there be a need. No issues here.

What was your primary form of communication with ExpertCallers?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

In general, I was literally impressed by everything. A few things that shocked me were their level of spoken and written English, their knowledge of our business and industry, and their expertise in building a proper structure within Customer Support and Customer Success. 
They provided a lot of value and even advice as we scaled with them. They have a family attitude towards their employees and this also fits within our culture. We certainly now feel that ExpertCallers is a very important part of our business and look forward to growing with them!

Are there any areas for improvement or something ExpertCallers could have done differently?

Truly nothing I don't believe anything is perfect in this world, but with ExpertCallers, it has been a flawless experience.

BACKGROUND

Please describe your company and position.

I am the Manager of Pact For Peace

Describe what your company does in a single sentence.

Pact for Peace is an organization focused on promoting peace, community engagement, and social initiatives.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire ExpertCallers to accomplish?

• We hired ExpertCallers to conduct outreach and collect data for our community programs and awareness campaigns.

SOLUTION

How did you find ExpertCallers?

Online Search

Why did you select ExpertCallers over others?

• Great culture fit
• Good value for cost
• Referred to me

How many teammates from ExpertCallers were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Their team conducted surveys, gathered feedback from participants, and compiled reports to help us understand community engagement.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We gained valuable insights from survey responses that helped improve our outreach strategies.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Their team managed the project efficiently and delivered reports within the agreed timeline.

What was your primary form of communication with ExpertCallers?

Email or Messaging App

What did you find most impressive or unique about this company?

Their ability to communicate clearly with different types of audiences impressed us.

Are there any areas for improvement or something ExpertCallers could have done differently?

More visual data reports would make the results easier to analyze.

BACKGROUND

Please describe your company and position.

I am the Marketing Director of Saihaj Tax Service

Describe what your company does in a single sentence.

Mousammann is a digital business that manages multiple online projects and services.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire ExpertCallers to accomplish?

• We hired ExpertCallers to provide virtual assistant support for administrative tasks and online operations.

SOLUTION

How did you find ExpertCallers?

Online Search

Why did you select ExpertCallers over others?

• Great culture fit
• Good value for cost
• Referred to me

How many teammates from ExpertCallers were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Their team handled data entry, email management, research tasks, and administrative support to help streamline our daily workflow.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We saved several hours per week on administrative work and improved our internal productivity

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They maintained clear communication and consistently delivered tasks on schedule.

What was your primary form of communication with ExpertCallers?

Email or Messaging App

What did you find most impressive or unique about this company?

Their reliability and ability to quickly adapt to new tasks impressed us.

Are there any areas for improvement or something ExpertCallers could have done differently?

The experience was very good overall, and only minor improvements in task reporting could help.

BACKGROUND

Please describe your company and position.

I am the Marketing Manager of Hurst Child Care

Describe what your company does in a single sentence.

Hurst Childcare provides a safe and nurturing environment where children can learn, play, and grow through early education programs

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire ExpertCallers to accomplish?

• We hired ExpertCallers to handle incoming parent inquiries, enrollment calls, and general customer support so our staff could focus more on childcare and daily operations.

SOLUTION

How did you find ExpertCallers?

Online Search

Why did you select ExpertCallers over others?

• High ratings
• Great culture fit
• Company values aligned

How many teammates from ExpertCallers were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Their team managed inbound calls, responded to parent questions about enrollment and schedules, and helped capture leads from phone inquiries. They also maintained call logs and shared updates with our internal team.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We saw faster response times for parents and a noticeable increase in completed inquiries from potential families. Our administrative workload was reduced significantly.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Their project management was organized and professional. All tasks and reports were delivered on time, and communication with their team was smooth.

What was your primary form of communication with ExpertCallers?

Email or Messaging App

What did you find most impressive or unique about this company?

I was impressed with their professionalism and ability to understand our childcare industry requirements quickly.

Are there any areas for improvement or something ExpertCallers could have done differently?

Not At All

BACKGROUND

Please describe your company and position.

I am the Founder of Agritech Center

Describe what your company does in a single sentence.

We help farmers and grain processors to boost profits with cutting-edge technologies for a sustainable future. **Agritech Center - Your Partner for Smart, Sustainable, and Well-Equipped Agriculture.**

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire ExpertCallers to accomplish?

• Scaling Training Multi country hiring

SOLUTION

How did you find ExpertCallers?

• Online Search
• Clutch Site

Why did you select ExpertCallers over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost

How many teammates from ExpertCallers were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

All aspects of client sucess.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Ablity to manage client expectations.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Always.

What was your primary form of communication with ExpertCallers?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The simplicity of the partnership was most impressive.

Are there any areas for improvement or something ExpertCallers could have done differently?

Not at this time.