ExpertCallers

BACKGROUND

Please describe your company and position.

I am the Sales Manager of levis flooring

Describe what your company does in a single sentence.

Levi’s Flooring is a professional flooring company specializing in hardwood installation, refinishing, and modern flooring solutions for both residential and commercial clients.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire ExpertCallers to accomplish?

• We hired ExpertCallers to manage our customer communications, ensuring every incoming inquiry was answered promptly and every potential lead was followed up professionally to increase conversions and overall client satisfaction

SOLUTION

How did you find ExpertCallers?

Online Search

Why did you select ExpertCallers over others?

• Good value for cost
• Referred to me
• Company values aligned

How many teammates from ExpertCallers were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The scope included dedicated call center support for handling inbound calls, scheduling appointments, qualifying leads, and performing outbound follow-ups. Their team acted as the first point of contact for our customers, capturing information accurately, resolving queries, and ensuring our scheduling pipeline stayed full. They also provided weekly performance reports that helped us monitor call handling efficiency and lead conversion rates

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Since partnering with ExpertCallers, we have seen a significant increase in booked consultations and confirmed projects. More importantly, our business grew by approximately 40%, thanks to the improved responsiveness and higher rate of qualified leads being captured and converted. The professionalism in every interaction directly boosted our reputation and client trust.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Project management was exceptional. ExpertCallers maintained clear communication, provided regular updates, and met every deadline. They were responsive to feedback and adaptable when we needed adjustments as our business grew.

What was your primary form of communication with ExpertCallers?

Email or Messaging App

What did you find most impressive or unique about this company?

What impressed us most was their reliability and consistency. Their team handled calls with professionalism and represented our brand the way we would ourselves. They truly became an extension of our business and played a significant role in our growth.

Are there any areas for improvement or something ExpertCallers could have done differently?

Nothing At ALL

BACKGROUND

Please describe your company and position.

I am the Marketing Director of Genesis Pro Build

Describe what your company does in a single sentence.

Genesis Pro Build Ltd is a construction and landscaping company offering residential and commercial building solutions, including patios, fencing, concrete work, and waterproofing, with a strong focus on quality and reliability.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire ExpertCallers to accomplish?

• We hired ExpertCallers to manage our inbound and outbound customer calls, improve lead handling, and ensure timely follow-ups, with the goal of increasing our client engagement and conversions.

SOLUTION

How did you find ExpertCallers?

Online Search

Why did you select ExpertCallers over others?

• Pricing fit our budget
• Great culture fit
• Referred to me

How many teammates from ExpertCallers were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The scope included full call center support, including answering incoming inquiries, managing appointment scheduling, qualifying leads, and performing follow-ups for potential clients. ExpertCallers also provided structured reporting and performance tracking, allowing us to monitor call handling efficiency and lead conversion rates. Their team acted as an extension of our business, ensuring every customer interaction was professional and timely.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

After partnering with ExpertCallers, our business saw a remarkable 40% increase in client conversions. Lead follow-ups became much faster, fewer inquiries were missed, and our overall response time improved significantly. This directly boosted revenue and strengthened our client relationships.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Project management was seamless. ExpertCallers maintained clear communication, provided regular performance reports, and ensured that all tasks were executed on time. They were proactive in suggesting improvements to

What was your primary form of communication with ExpertCallers?

Email or Messaging App

What did you find most impressive or unique about this company?

What impressed us most was their professionalism and reliability. Their team handled every call with care, represented our brand exceptionally well, and delivered measurable business growth in a short period

Are there any areas for improvement or something ExpertCallers could have done differently?

Overall, the experience exceeded our expectations.

BACKGROUND

Please describe your company and position.

I am the Marketing Director of Mexican Builder

Describe what your company does in a single sentence.

Mexican Builder is a construction and renovation company delivering reliable residential and commercial building solutions with a focus on quality workmanship and timely execution.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire ExpertCallers to accomplish?

• We hired ExpertCallers to manage our customer communication, handle inbound and outbound calls, and improve our lead conversion process while ensuring no customer inquiry was missed.

SOLUTION

How did you find ExpertCallers?

Online Search

Why did you select ExpertCallers over others?

• Great culture fit
• Good value for cost
• Referred to me

How many teammates from ExpertCallers were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The scope included complete call center support such as answering inbound calls, handling customer queries, scheduling appointments, lead qualification, and outbound follow-ups. They also provided structured reporting, call monitoring, and performance tracking to help us understand customer behavior and improve our sales process.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Working with ExpertCallers led to a significant improvement in our response time and customer engagement. We saw an increase in qualified leads, better conversion rates, and overall smoother communication with our clients. Their involvement helped us scale operations without increasing internal workload

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Project management was efficient and well-organized. The team maintained clear communication, shared regular updates, and delivered all tasks on time. They were also flexible and quick to adapt to our changing requirements.

What was your primary form of communication with ExpertCallers?

Email or Messaging App

What did you find most impressive or unique about this company?

What stood out most was their professionalism and consistency. Their agents handled customer interactions with care and represented our brand very well, making them feel like a natural extension of our team.

Are there any areas for improvement or something ExpertCallers could have done differently?

Overall, the experience was excellent. If anything, more detailed onboarding at the beginning would have made the transition even smoother, but their ongoing support and responsiveness made up for it

BACKGROUND

Please describe your company and position.

I am the Marketing Director of Auto Holic Detailers

Describe what your company does in a single sentence.

Autoholic Detailers is a premium auto detailing company focused on delivering high-quality vehicle care, restoration, and protection services with strong attention to detail and customer satisfaction

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire ExpertCallers to accomplish?

• We partnered with ExpertCallers to manage our inbound and outbound customer communication, with the goal of improving lead handling, increasing booking conversions, and ensuring no potential customer inquiry was missed.

SOLUTION

How did you find ExpertCallers?

Online Search

Why did you select ExpertCallers over others?

• Great culture fit
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from ExpertCallers were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The scope included full call center support, including answering inbound customer calls, handling service inquiries, scheduling appointments, and performing outbound follow-ups for leads. Their team also helped with lead qualification and customer engagement, ensuring every inquiry was handled professionally and consistently. They provided structured reporting and performance tracking, which gave us clear visibility into call performance and conversions

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The results were beyond our expectations. Within a short period of working with ExpertCallers, our business grew by approximately 40%. We experienced a significant increase in booked appointments, improved lead conversion rates, and much faster response times to customer inquiries. This directly impacted our revenue and overall customer satisfaction.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Project management was smooth and highly professional. Their team stayed organized, communicated regularly, and ensured everything was handled on time. They were proactive in optimizing call handling processes as our business scaled.

What was your primary form of communication with ExpertCallers?

Email or Messaging App

What did you find most impressive or unique about this company?

What stood out the most was their consistency and professionalism in handling customer interactions. Their team truly felt like an extension of our business and played a major role in improving how we engage with our customers.

Are there any areas for improvement or something ExpertCallers could have done differently?

Overall, the experience was excellent. If anything, slightly more detailed onboarding at the start would have made the transition even smoother, but their ongoing support and responsiveness made up for it completely

BACKGROUND

Please describe your company and position.

I am the Owner of ABA tree services

Describe what your company does in a single sentence.

ABA Tree Services is a professional tree care company providing trimming, removal, and maintenance services with a strong focus on safety and customer satisfaction

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire ExpertCallers to accomplish?

• We partnered with ExpertCallers to handle our inbound and outbound call center operations, with the goal of improving customer response times, capturing more leads, and delivering a more professional customer experience.

SOLUTION

How did you find ExpertCallers?

Online Search

Why did you select ExpertCallers over others?

• Good value for cost
• Referred to me
• Company values aligned

How many teammates from ExpertCallers were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The scope included complete call center outsourcing, covering inbound customer support, outbound follow-ups, appointment scheduling, and lead qualification. Their team integrated with our internal processes and implemented structured workflows to manage customer interactions efficiently. They also provided reporting and performance tracking, ensuring we had full visibility into call volumes, conversions, and service quality. ExpertCallers is known for providing 24/7 support and scalable solutions, which aligned perfectly with our growing business needs.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The results were outstanding. Within a few months of working with their team, our overall business increased by approximately 40%. We saw a major improvement in lead conversion rates, faster response times, and significantly better customer engagement. Their structured approach to handling calls and lead generation directly contributed to this growth.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Project management was highly efficient and professional. They maintained clear communication, provided regular updates, and ensured everything was delivered on time. Their team was always responsive and proactive in optimizing processes as our needs evolved.

What was your primary form of communication with ExpertCallers?

Email or Messaging App

What did you find most impressive or unique about this company?

What impressed us most was their ability to combine efficiency with a human touch. Their agents were well-trained, professional, and truly represented our brand well. Their scalable system and process-driven approach made a noticeable difference in our operations and cust

Are there any areas for improvement or something ExpertCallers could have done differently?

Overall, the experience was excellent. If anything, more detailed onboarding documentation at the beginning would have been helpful, but their continuous support and responsiveness more than made up for it.

BACKGROUND

Please describe your company and position.

I am the Founder of TrueEngage

Describe what your company does in a single sentence.

Built for Genesys Cloud. Instantly deploy any channel contact on websites, mobile apps and kiosks. Web messaging, WebRTC voice and video, Callback requests, FB messenger, WhatsApp, contact forms and video meetings. In-interaction switching between TXT - Voice - Video for real omnichannel experience.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire ExpertCallers to accomplish?

• We acquired two companies, both with different customer support challenges. One had zero customer support, the other had non-US hours. We needed to show up for our customers in a way never done before.

SOLUTION

How did you find ExpertCallers?

• Online Search
• Clutch Site

Why did you select ExpertCallers over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost

How many teammates from ExpertCallers were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

When we acquired the business, they were using Intercom. Our ExpertCallers rep helped us migrate to HubSpot Service Hub. We use Ring4 for calling.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We went from bad customer support, days before responses and low CSAT scores, to amazing reviews about our service.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

We meet bi-weekly for management and weekly with the rep. Though we're always on Slack. Our rep started within weeks of signing up with ExpertCallers.

What was your primary form of communication with ExpertCallers?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They really care about their people and it shows. Everyone from ExpertCallers is cheerful, upbeat, and positive, on all levels. They guarantee that we will like who they hire for us.

Are there any areas for improvement or something ExpertCallers could have done differently?

Not one thing. We are very happy.

BACKGROUND

Please describe your company and position.

I am the Founder of Softtutor Consulting

Describe what your company does in a single sentence.

We are a reliable consulting firm, firmly believing that every project is a reflection of our identity and values. Our work is guided by a commitment to delivering excellence - both in the solutions we develop and the quality of services we provide. For over three decades, we have supported our clients in generating added value through the effective and innovative application of information technologies within their organizations.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire ExpertCallers to accomplish?

• We were doing customer service ourselves during the daytime and decided to offer service also during out-of-office hours, going 24/7, so we hired ExpertCallers.

SOLUTION

How did you find ExpertCallers?

• Online Search
• Clutch Site

Why did you select ExpertCallers over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost

How many teammates from ExpertCallers were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

A task force from ExpertCallers joined us in our headquarters, and we trained them on-site. Then, two teammates from ExpertCallers made sure training was conducted on their end. We supported them during the first two weeks before they went live.
Currently, ExpertCallers is doing the same job as our customer service representatives outside of our office hours. They service customers and support them in the ordering process. 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We don’t feel a big difference between our representatives and ExpertCallers’s when it comes to service quality. We conduct mystery calls that prove their quality levels are the same as ours. Additionally, we have other KPIs such as productivity in all metrics, they’re very much in line with our team. Onboarding them was fairly easy, and they’re hands-on with training.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Whenever we have a smaller project that needs to be executed, they’re always on time or even ready upfront. Communication is always flawless with them. Good communication has been especially important in the past months, and I’ve never felt uninformed about what’s happening. 
We usually have weekly Zoom meetings with the operations manager, and then communication happens ad hoc whenever needed. The ExpertCallers teams receive information via the same channels as our team, mainly email. We also meet virtually on our ticketing tool, where there’s a lot of communication between the agents. When we have additional training, they come to our office, or we fly over to support them and ensure resources are trained well.

What was your primary form of communication with ExpertCallers?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

I’m impressed with their hands-on mentality and their service-oriented attitude. Whenever we have an idea, they’re all in and supporting us it’s good to have a partner that we can rely on.

Are there any areas for improvement or something ExpertCallers could have done differently?

There’s nothing they need to improve that’s worth mentioning. In any professional setting, there is always room for improvement; that’s what we all get up for in the morning.

BACKGROUND

Please describe your company and position.

I am the Manager of North Axis Truck Repair

Describe what your company does in a single sentence.

We are a truck repair and maintenance service provider offering reliable, 24/7 support to keep commercial vehicles on the road with minimal downtime.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire ExpertCallers to accomplish?

• We engaged ExpertCallers to manage our inbound call handling, particularly for after-hours and high-volume periods, ensuring that every customer inquiry and emergency request was addressed without delay

SOLUTION

How did you find ExpertCallers?

Online Search

Why did you select ExpertCallers over others?

• Great culture fit
• Good value for cost
• Referred to me

How many teammates from ExpertCallers were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The scope primarily revolved around call center support. Their team handled incoming customer calls, responded to service inquiries, captured job details, and ensured proper coordination with our internal team for dispatch and follow-ups.

Key deliverables included:

24/7 inbound call handling
Accurate recording of service requests and customer details
Call routing and message forwarding to our team
Support for booking and emergency response coordination

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We saw a clear reduction in missed calls and a noticeable improvement in response time, especially during off-hours. This directly contributed to better customer satisfaction and helped us secure more service requests that might have otherwise been lost.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The engagement was well-managed from the start. Communication was consistent, and their team followed a structured process. Everything was handled on time, and the transition into our workflow was smoother than expected.

What was your primary form of communication with ExpertCallers?

Email or Messaging App

What did you find most impressive or unique about this company?

What stood out most was how professionally they represented our business on calls. Their agents communicated clearly, handled urgent situations calmly, and maintained a tone that aligned well with our brand  it genuinely felt like an extension of our own team.

Are there any areas for improvement or something ExpertCallers could have done differently?

Overall, the experience was very positive. Adding more detailed call analytics or performance insights could further enhance visibility, but this didn’t affect the quality of their service.

BACKGROUND

Please describe your company and position.

I am the Manager of GRS Contracting

Describe what your company does in a single sentence.

We are a renovation and contracting company providing residential and handyman services with a focus on quality craftsmanship and reliable project delivery.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire ExpertCallers to accomplish?

• We partnered with ExpertCallers to manage our incoming customer inquiries more professionally and ensure that no potential client or service request was missed, especially during peak hours and after-hours.

SOLUTION

How did you find ExpertCallers?

Online Search

Why did you select ExpertCallers over others?

• High ratings
• Good value for cost
• Referred to me

How many teammates from ExpertCallers were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The engagement focused on inbound call handling and customer support. Their team managed incoming calls, responded to customer inquiries, provided service information, and assisted with booking coordination. They also ensured proper documentation of each interaction for follow-up and internal tracking.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We saw a clear improvement in response times and customer handling. Missed calls were significantly reduced, and overall customer responsiveness improved, which positively impacted our lead conversion and client satisfaction.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Project management was consistent and dependable. Their team followed structured processes, maintained clear communication, and ensured that all responsibilities were handled without delays. The transition into our workflow was smooth.

What was your primary form of communication with ExpertCallers?

Email or Messaging App

What did you find most impressive or unique about this company?

What stood out was their professionalism in customer interactions. Their agents handled calls with a level of clarity and consistency that reflected well on our brand, making it feel like an in-house team rather than an outsourced service. Their ability to provide round-the-clock support added real value.

Are there any areas for improvement or something ExpertCallers could have done differently?

Overall, the experience was very positive. More customized reporting or deeper insights into call analytics could further enhance visibility, but this was a minor consideration.

BACKGROUND

Please describe your company and position.

I am the Marketing Director of Capilano Day Care

Describe what your company does in a single sentence.

Capilano Daycare is a childcare center providing a safe, nurturing, and educational environment for young children.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire ExpertCallers to accomplish?

• We hired ExpertCallers to manage incoming calls, handle parent inquiries, and improve our overall customer communication and responsiveness.

SOLUTION

How did you find ExpertCallers?

Online Search

Why did you select ExpertCallers over others?

• Great culture fit
• Good value for cost
• Referred to me

How many teammates from ExpertCallers were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The scope included answering inbound calls, responding to parent inquiries about enrollment and programs, scheduling visits, and maintaining organized communication records. They also supported follow-ups with prospective parents to ensure no inquiries were missed.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We experienced a significant reduction in missed calls and faster response times. Parent satisfaction improved, and we saw an increase in scheduled tours and enrollment inquiries, helping us grow our client base.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Project management was smooth and reliable. The team was responsive, well-organized, and consistently delivered tasks on time while maintaining clear communication. 

What was your primary form of communication with ExpertCallers?

Email or Messaging App

What did you find most impressive or unique about this company?

Their professionalism and ability to handle sensitive parent interactions with care and clarity were impressive. They quickly understood our daycare operations and represented our brand very well.

Are there any areas for improvement or something ExpertCallers could have done differently?

Overall, the service was excellent. One area for improvement could be providing more detailed reporting and insights to further optimize communication strategies.