Name: CX Collective
Address: 112 S. Market Street, Suite 172, Inglewood, United States, CA, 90301, US
Telephone: 310- 844-1172
Price range: $150 - $199
Rating: 5.0

CX Collective: Transforming Chaos into Seamless CX

Your customers deserve better. Your team is overwhelmed. And your tech? It's not working for you—it’s working against you. That’s where CX Collective comes in.

Min project size
$5,000+
Hourly rate
$150 - $199 / hr
Employees
2 - 9
Locations
Inglewood, CA
Year founded
Founded 2016

Service Lines

CRM Consulting and SI: 30%
Business Consulting: 20%
Call Center Services: 20%
Customer Service Outsourcing: 20%
Financial Consulting: 10%

Select Focus Area

CRM Functions

CRM Customer Support: 80%
CRM Social Relationship Management: 20%

Business Consulting Focus

Operational Change Consulting: 39%
Strategy Development Consulting: 22%
Sourcing and Procurement Consulting: 17%
Change Management Consulting: 11%
Due Diligence Consulting: 11%

CRM Solutions

Other CRM: 100%

Customer Service Outsourcing

Chat Support Services: 25%
Email Support Services: 25%
Order Processing & Taking: 25%
Phone Support Services: 25%

Financial Consulting Focus

Cost Reduction Consulting: 100%

Industries

Consumer products & services: 35%
eCommerce: 35%
Business services: 30%

Clients

Midmarket ($10M - $1B): 55%
Small Business (<$10M): 30%
Enterprise (>$1B): 15%

Pricing Snapshot

Min. project size $5,000+

Avg. hourly rate $150 - $199 /hr

Rating for cost 5 /5

What Clients Have Said

CX Collective offers competitive pricing for their services, with project costs ranging from $6,000 to $50,000 depending on scope. Clients appreciate the value for cost, citing high-quality support and effective solutions tailored to their needs.

This summary is based on verified Clutch reviews.

Most Common Project Size

< $10,000 based on 10 reviews

< $10,000 $10,000 - $49,999 $50,000 - $199,999 > $200,000

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CX Collective Review Insights

Overall Review Rating

5.0

Quality 5.0
Schedule 5.0
Cost 5.0
Willing to Refer 5.0

Top Mentions

Review Highlights

Proficient in Zendesk Implementation

CX Collective and The Workforce Pro excel in setting up and optimizing Zendesk platforms, enhancing customer support systems, and streamlining processes for various clients across industries.
Commitment to Client Success

CX Collective and The Workforce Pro were noted for their dedication to client success, often going the extra mile to ensure project goals were met and exceeded.
Responsive and Knowledgeable Teams

Clients appreciated the responsiveness and expertise of the teams, which contributed to their ability to quickly resolve issues and provide valuable insights.
Need for Industry-Specific Playbooks

A healthcare client suggested that CX Collective could benefit from developing more industry-specific playbooks to better address unique sector requirements.
Effective Project Management

Clients consistently praised CX Collective and The Workforce Pro for their timely deliveries, proactive communication, and ability to adapt to changing project scopes, ensuring smooth project execution.
Strong CX Strategy Design

The companies are recognized for their ability to design and execute robust customer experience strategies, helping clients improve customer interactions and satisfaction.

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CX Collective Reviews

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UX/UI Design Web Design
Less than $10,000
Nov. - Jan. 2020

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"The Workforce Pro was very professional and knowledgeable."

Dec 4, 2020

CMO, The Detox Market

Gosha Khuchua

Other industries
Los Angeles, California
51-200 Employees
Online Review
Verified

The Workforce Pro was hired by a natural beauty retailer to repair bugs and optimize their CX flows. The team's goal was to help the company handle their massive volume of tickets.

Thanks to the Workforce Pro's work, the client was able to handle 50% increase in their ticket volume. Overall, the team has an effective workflow.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

We're a clean beauty omnichannel retailer. I'm the CMO.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire The Workforce Pro?

Help with CX optimization, including Zendesk.

What were your goals for this project?

Fix bugs and optimize our CX flows.

SOLUTION

How did you select The Workforce Pro?

TWP came recommended through internal channels and had experience with our vertical.

Describe the project in detail.

We needed TWP to optimize our CX flows via Zendesk to make it possible for the small CX team to handle an ever-increasing volume of tickets. This included designing a new customer-facing FAQ portal and an optimization of Zendesk's internal setup. TWP also provided training and ongoing support to the team.

What was the team composition?

We had one senior point person working on this from TWP.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

We are able to handle a 50% increase in ticket volume without expanding the CX team.

How effective was the workflow between your team and theirs?

Quite effective.

What did you find most impressive about this company?

The Workforce Pro was very professional and knowledgeable.

RATINGS

5.0

Call Center Services
$10,000 to $49,999
Mar. 2017 - Feb. 2018

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"They were extremely professional."

Nov 18, 2020

Practice Manager, Healthy Living Medical

Veronica Jacobi

Other industries
Pasadena, California
1-10 Employees
Online Review
Verified

The Workforce Pro provided medical call center services for a medical practice firm. The team ensured that all customer's questions, concerns, and scheduling needs were attended to.

The company received great feedback from its third-party clients. The Workforce Pro was responsive and skilled in customer support operations.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

We're a hybrid medical practice in Pasadena, CA. We offer Cardiology, Internal Medicine and Concierge services.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire The Workforce Pro?

We needed professional support for our patient service management. We wanted to provide the best service for our patients when they contacted our office and had general questions, concerns and scheduling needs. We wanted to make sure we were not missing out on opportunities for providing great care to our patients.

What were your goals for this project?

We wanted to make sure our patients were able to speak with a live person to handle their needs during our business hours. We also wanted to make sure our website had the information needed to provide support for general questions and answers.

SOLUTION

How did you select The Workforce Pro?

We selected The Workforce Pro based on the extensive experience and knowledge of the management in the workforce field.

Describe the project in detail.

5 days a week from 9:00am to 5:00pm

What was the team composition?

We had 2-3 individuals that supported our office team.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

We received several reviews from patients stating how wonderful our services were.

How effective was the workflow between your team and theirs?

We spoke weekly on how things were going and discussed if changes need to be implemented

What did you find most impressive about this company?

They were extremely professional.

Are there any areas for improvement?

None that I'm aware of.

RATINGS

5.0

Business Consulting
Less than $10,000
May - June 2019

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"Working with The Workforce Pro was a pleasure!"

Jun 25, 2019

Customer Onboarding Specialist, Groupize

Drew Harvey

Other industries
Beverly, Massachusetts
11-50 Employees
Online Review
Verified

The Workforce Pro worked on redesigning and maximizing Zendesk for the company, automating several features for pushing out tickets more efficiently and more.

Tickets now are being solved much more easily, and there are also tools in place for customers to find answers for themselves, all thanks to The Workforce Pro’s efforts. Their founder’s direct involvement, attention to detail, and overall speed led to top-notch results.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

I’m a customer onboarding specialist at Groupize, a strategic management platform for multi-room bookings, meetings, and small groups. Groupize provides travel management companies and corporate travel agencies with the tools to capture new revenue while ensuring visibility, compliance, data, and savings for the corporation.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire The Workforce Pro?

We hired them to completely redesign our Zendesk instance to improve its efficiency and functionality.

What were your goals for this project?

We were after Zendesk maximization and automation. We also wanted to make the learning center more intuitive and introduce customer satisfaction surveys.

SOLUTION

How did you select this vendor?

Our team searched online and considered a few other companies but ended up selecting The Workforce Pro.

Describe the project in detail.

The Workforce Pro made several improvements. They maximized and automated our Zendesk portal and set up a new way to automatically view and send tickets to reduce manual effort. We also have better reporting tools and a messaging feature that allows us to update clients on their ticket’s status and provide recommended articles.

What was the team composition?

A few members of our team worked with their founder on this project.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Tickets are being solved at a higher rate and with less work involved. Also, customers can find information easier that helps them solve their issues themselves.

How effective was the workflow between your team and theirs?

The founder was always available for us and worked late hours to meet deadlines.

What did you find most impressive about this company?

We appreciated The Workforce Pro’s quality of work, response speed, and thoroughness.

Are there any areas for improvement?

Not that I can think of. Working with The Workforce Pro was a pleasure!

RATINGS

5.0

Showing 11-13 of 13 Reviews

Locations (1)

112 S. Market Street, Suite 172 Inglewood, CA, United States 90301

2 - 5

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Lou Liebau

CX Collective

CX Collective: Transforming Chaos into Seamless CX

Pricing Snapshot

What Clients Have Said

Most Common Project Size

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Highly Rated Similar Providers

CX Collective Review Insights

Overall Review Rating

Top Mentions

Review Highlights

Proficient in Zendesk Implementation

Commitment to Client Success

Responsive and Knowledgeable Teams

Need for Industry-Specific Playbooks

Effective Project Management

Strong CX Strategy Design

Reviews mentioning:

CX Collective Reviews

UI/UX & Web Design for Natural Beauty Retailer

BACKGROUND

OPPORTUNITY / CHALLENGE

SOLUTION

RESULTS & FEEDBACK

RATINGS

Medical Call Center Services for Medical Practice Firm

BACKGROUND

OPPORTUNITY / CHALLENGE

SOLUTION

RESULTS & FEEDBACK

RATINGS

Zendesk Automation & More for Strategic Management Platform

BACKGROUND

OPPORTUNITY / CHALLENGE

SOLUTION

RESULTS & FEEDBACK

RATINGS

Locations (1)

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CX Collective

CX Collective: Transforming Chaos into Seamless CX

1 Locations

Services

Focus

Industries

Clients

Pricing Snapshot

What Clients Have Said

Most Common Project Size

Select a service to see pricing information

Highly Rated Similar Providers

Reviews

CX Collective Review Insights

Overall Review Rating

Top Mentions

Review Highlights

Proficient in Zendesk Implementation

Commitment to Client Success

Responsive and Knowledgeable Teams

Need for Industry-Specific Playbooks

Effective Project Management

Strong CX Strategy Design

Reviews mentioning:

CX Collective Reviews

UI/UX & Web Design for Natural Beauty Retailer

BACKGROUND

OPPORTUNITY / CHALLENGE

SOLUTION

RESULTS & FEEDBACK

RATINGS

Medical Call Center Services for Medical Practice Firm

BACKGROUND

OPPORTUNITY / CHALLENGE

SOLUTION

RESULTS & FEEDBACK

RATINGS

Zendesk Automation & More for Strategic Management Platform

BACKGROUND

OPPORTUNITY / CHALLENGE

SOLUTION

RESULTS & FEEDBACK

RATINGS

Portfolio & Awards

Location

Locations (1)

Contact

Connections

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