Brainvire Infotech Inc

BACKGROUND

Introduce your business and what you do there.

I’m a partner for a tech solutions company. We provide web development services.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Brainvire Infotech?

We needed some help with onboarding a partner that could help us with building mobile apps in the automobile space. We didn’t have a mobile team.

SOLUTION

What was the scope of their involvement?

Brainvire Infotech helps us with mobile app development. They work on apps for both iOS and Android. We work directly with them, and we have several projects going on.

What is the team composition?

There are 6–7 people including a project manager.

How did you come to work with Brainvire Infotech?

We went through Clutch and we did a search on Google. We then checked if their reviews were good.

How much have you invested with them?

We’ve spent over $20,000.

What is the status of this engagement?

We started working together in August 2020, and the work is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Brainvire Infotech is able to help our team, and we're able to form better connections with the client. They’re able to deliver what we ask for in a timely manner. We’re satisfied with the apps so far, and we haven’t run into any major issues.

How did Brainvire Infotech perform from a project management standpoint?

Their communication is great. We looked at other vendors and their communication wasn’t so great. Brainvire Infotech’s project management is also good. They work in an agile environment as we do, and we get frequent status updates. In terms of communication, we use Jira, Skype, phone calls, and Zoom.

What did you find most impressive about them?

Communication is really important in the relationship, and Brainvire Infotech is good in this area.

Are there any areas they could improve?

They could have a better process of estimating projects. Sometimes they underestimate the time it takes to complete a project.

Do you have any advice for potential customers?

Make sure they have a feel for the team that they will work with. Interview the team to understand who you’d like to bring on board. They have a very large team to choose from.

BACKGROUND

Introduce your business and what you do there.

I’m the managing partner of an international freight forwarder company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Brainvire Infotech Inc?

We used to do our quotes by email for container load freight. We wanted to give our customers the ability to go online and get a quote rather than having them contact us by email.

SOLUTION

What was the scope of their involvement?

Brainvire Infotech helped us develop a browser-based online application. They came in to understand our business first and then they had to understand the business need. They developed and delivered the online application in 3–4 months. The platform is a separate entity from our website.

What is the team composition?

We worked with one main point of contact.

How much have you invested with them?

We spent $15,000–$30,000.

What is the status of this engagement?

We worked with them from February–July 2020.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

After the delivery of the application in July, we took another month or so to have it available to our customers. The product has reduced the volume of requests we get via email. The requests we’d get didn’t usually end up going anywhere anyway and we didn’t want to waste time on them.

How did Brainvire Infotech Inc perform from a project management standpoint?

I give them high marks for project management. Usually, when you do an implementation, there’s a lot of stuff that creeps up, or there’s something that hasn’t been considered and will cost extra money, or something that is going to take up a lot of time. 

From that perspective, they did pretty well by gathering all the requirements initially and trying to understand everything. We didn’t have too many setbacks. There were some minor ones but nothing major. The team didn’t have a project management tool where we could check the status of things; it was more of an informal call.

What did you find most impressive about them?

The biggest positive for me was the accessibility we had with the team. The primary contact was very flexible. I could always pick up the phone and speak to them. Brainvire Infotech felt like an extension of our team; they didn’t feel like an external team.

Are there any areas they could improve?

They could have done a better job of having formal updates on where things were going. Even though we were kept abreast of things and talked almost every day, it would have been nice to have a tool where we could see the status of each piece of the project.

Do you have any advice for potential customers?

Make sure you have one point of contact on the client side as well, which is what we had. It always works better when you have one resource from each team talking to each other rather than having multiple sources of information, which could increase the likelihood of things getting mixed up or lead to redundancy.

BACKGROUND

Introduce your business and what you do there.

I’m the director technical and the co-founder of Smartup LLC. We’re into smart parking technology. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Brainvire Infotech?

We were looking to develop a mobile app that could solve the parking reservation problem especially in the case of crowded malls in Dubai. When people visit them on a weekend, there’s no way to find a parking space close to a gate. 

The time it takes to find parking and to reach the mall entrance would be somewhere between 15–35 minutes on a weekend, which is really bad. We worked on a model of what could be done. We manufacture the devices on our own in Europe and we wanted an app that could talk to the devices.

SOLUTION

What was the scope of their involvement?

Brainvire Infotech developed the iOS and Android app. Whoever subscribes to the app gets three free parking spots. They can book parking in advance and Google map navigates them to the specific parking lot. 

Once they’re in the parking lot, they’re directed to the parking spot. We charge a fee but your parking time is lower for you and you have fantastic parking in a premium location in the mall. We also engaged in additional marketing which was quite helpful. We were doing our own marketing on the side.

What is the team composition?

I was predominantly dealing with a leader and a project manager. There were about 10 people involved in the entire development process.

How did you come to work with Brainvire Infotech?

We read their reviews online. We had a competitive RFP on which three partners bid, and we chose them.

How much have you invested with them?

We spent $180,000–$210,000.

What is the status of this engagement?

We worked on this project from April 2017–January 2018. Our engagement is still ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We have about 20 operational sides across Dubai. I have a team of about 40 people. They encouraged mall shoppers to download the app and get online. The digital marketing had an impact, and the app works beautifully. We had rate changes in between. 

We had unique scenarios for specific sites. All of them were taken care of quite well by Brainvire Infotech. We’re satisfied with how well the app functions. It has a 4+ rating on Google and Apple.

How did Brainvire Infotech perform from a project management standpoint?

They had a dedicated project management team. We had regular weekly calls throughout the development process. Even now, we have a fortnightly call where they manage the support. It’s good. 

They’re doing well as a company. We treat them more like partners and not vendors. They come up with creative ideas, which is good for our business. They use their own project management tools.

What did you find most impressive about them?

Their timely availability of resources is impressive. Most of our work is at malls on the weekends. If there’s an issue on the weekend, they’re available 24/7. Other providers would stop working on weekends.

Are there any areas they could improve?

They’re doing a good job technically. From a communication angle, you do find a few people who are ready to take action but that’s up to my team who is dealing with them.  

Do you have any advice for potential customers?

Talk to them. Try and choose your team. We had a good technical team at our end. We had five people on our side with past experience working with mobile apps. Choose your developers well. Make sure your requirements spec is up to the mark. We made sure our specs were right to get the best value for money. 

Make sure what you get from a technical company like Brainvire Infotech Inc is absolutely perfect because they are adaptive. They don’t shy away from small changes here or there. 

BACKGROUND

Please describe your company and your position there.

I am founder of financial service company, providing multiple technology services. We do serve to the loan and insurance segment of the industries where we provide CRM solution for the people to run their business in easier manner.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Brainvire Infotech Inc, and what were your goals?

There is no availability of the customized CRM, so we were looking for the solution which can meet our need. The finance industry does not have any good CRM solutions so far, so we were looking solution with some strong base on which we can build our solution. Brainvire was given a task to find such solution and build our solution on top of that.

SOLUTION

How did you select Brainvire Infotech Inc and what were the deciding factors?

We found them from Clutch, and their exposure in Finance industry and technology knowledge was the deciding factors. Their people also played a vital role like Pradip, Bhushan, Najib, and couple of others.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Brainvire selected AuroCRM as their platform which is based on SugarCRM which meets our perfect needs and then we built our complete solution on top of that. We built a SaaS based product which can be used by finance boutiques and individual finance professionals. Where they can manage sales - support - marketing

How many people from the vendor's team worked with you, and what were their positions?

BA, Project Manager are the people with whom I was directly connected with. There were other people but I am not connected with them.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We did a good job and launched software, and it grab amazingly well in the COVID situation. We got 5000+ subscription in first month and right now handling 20,000+ subscription in our platform.

Describe their project management style, including communication tools and timelines.

We used JIRA for project management and calls were over Skype. We were connected once in a week and things were smooth. It took more than what we anticipated but we added lots of features as well.

What did you find most impressive or unique about this company?

Their knowledge about finance domain, they surprised me many times. They speak finance terms and understanding about latest technology in Fintech.

Are there any areas for improvement or something they could have done differently?

nop

BACKGROUND

Introduce your business and what you do there.

We’re a brokerage and investment company, and we provide a variety of personal loans.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Brainvire Infotech Inc?

We’ve worked with them on some native and hybrid mobile development projects.

SOLUTION

What was the scope of their involvement?

Brainvire developed an app that people can use to see loan details and apply for loans. It has a functionality through which customers can renew loans or request new ones. The Android version is complete, and the iOS one is in testing.

We’ve also given them a project to develop a mobile app and website in the broking space.

What is the team composition?

I’ve worked with 7–10 people from Brainvire, including a project manager.

How did you come to work with Brainvire Infotech Inc?

We were looking for a company located in Mumbai, and our procurement department recommended Brainvire and another company. We met with each of them and looked at their portfolios, and Brainvire was aware of the latest technologies and gave us the most confidence. We gave them one project in the beginning, and we gave them more work after we saw the quality they delivered.

How much have you invested with them?

I believe the engagement will be $250,000 per year.

What is the status of this engagement?

We started working with Brainvire around March 2020, and it’s ongoing. We see it as a long-term engagement.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Working with them has been a good experience. They have a lot of inputs and suggestions for improving the products. They’re proactive, so we don’t have to give them instructions all the time. We’ve learned a lot from Brainvire.

They’ve mainly delivered on time, and the quality is good. We need more time to gather metrics. We plan to have multiple releases based on user feedback, and we’re happy with Brainvire’s work so far.

How did Brainvire Infotech Inc perform from a project management standpoint?

They work in agile sprints, and they’re proactive in addressing issues. We’re satisfied with Brainvire’s project management. We use Zoho Projects with them.

What did you find most impressive about them?

Compared to other providers, Brainvire is a responsive and approachable team.

Are there any areas they could improve?

We’ve only been working with them for about seven months; I'd need more time to answer that.

Do you have any advice for future clients of theirs?

I’d definitely recommend Brainvire to someone looking for a provider with a good quality-cost ratio. They’re approachable, they understand business problem statements well, and they provide good solutions.

BACKGROUND

Please describe your company and your position there.

I am the CEO and I do manage multiple companies which includes majorly in the chemical manufacturing. We offer range of products like food colors, dye chemicals, acid colors, and many other. In this segment as well, we hold wide variety of the products for example in the Dye Chemicals we do have 200+ different color combinations.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Brainvire Infotech Inc?

Our manufacturing work requires lots of hazardous activities, and some of them have issues like critical illness and certain time death as well. We were looking for some automation by which we can remove this and do this activity remotely. Brainvire helped with connected technologies in our factories where we can manage things via mobile or central work station.

Also, it does automation of multiple processes like temperature control, mixture of multiple materials etc.

What were your goals for this project?

Accuracy is the key in our execution and we wanted to achieve with the safety. there is lots of waste of raw materials happens which we wanted to reduce which ultimately increase our profit margins.

SOLUTION

How did you select Brainvire Infotech Inc?

We got them from Google search or something similar. But we never know them before, but after our introduction with their team, we met multiple times and our bond get tighter.

Describe the project in detail.

Connected hardware, predictive maintenance, automation, accuracy are few elements which changed the complete landscape of our organization. Developed a central work station from which control all the process and from which we can see the status of the all the hardware.

Along with this, it does have the mobile application from which we can control all the operations. All the hardware are connected via wifi network.

What was the team composition?

It was quite big team, comprising of mobile developer, hardware people, networking people, machine learning guys. But our concerned person was Project Manager and CEO of the company.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Currently my two factories are running on the software provided by Brainvire team and we are able to achieve the goals that we have defined. I got awarded by our industry association for implementation of such a unique thing.

How effective was the workflow between your team and theirs?

Reduction of waste of material by 35% which made an profit margin enhancement by 16% Quality of the product increased by 24%

What did you find most impressive about this company?

Innovation and dedication of their people. We failed many times but still  Brainvire Infotech Inc was dedicated to making this happen.

Are there any areas for improvement?

I could not think about any

BACKGROUND

Introduce your business and what you do there.

I’m the co-founder of Party Tents Direct. We started the business in 1984. We sell and rent outdoor party tents as well as other products related to events, such as inflatable games. We also do online logistics and procurement. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Brainvire Infotech Inc?

We’re a very traditional organization. My partner and I are non-technical people. We hired an IT manager because we didn’t know what to do. We were running e-commerce and had a manufacturing warehouse. We also had an international logistics account team. All of those things cost a huge amount of money, but they weren’t working well. 

I had to spend a lot of time and evenings to manage everything. We ended up using Excel Sheets and even pen and paper because we know that the best. We understood that if we wanted to grow, this wasn’t going to work out. We decided to hire a CIO, and then our CIO decided to hire someone to help.

SOLUTION

What was the scope of their involvement?

We started with small work and found it to be of good quality. Then, we started exploring the different business challenges we had. We talked about accounting, e-commerce, warehouse management, CRM, and management of salespeople. These were our key challenges. We continued to share information with Brainvire. As they learned our business more, they began providing a solution. That’s the stage we’re at right now.

They developed an e-commerce website and built and implemented our CRM, which has transformed our sales process. They’ve since done 5–7 more Magento websites. 

Brainvire has helped with accounting. They recommended ERP solutions to us, and we did a couple of demos. We implemented the ERP with inventory accounting, a warehouse CRM, and a few other parts as well. They also did a logistics integration and some quotation changes.

I’m still in discussions with them. Whenever we get the chance, we continue to upgrade our systems.

What is the team composition?

I work with their CEO. He comes to meet me sometimes to discuss things. We have one project manager who I speak to monthly. My CIO works with a couple of the other developers.

How did you come to work with Brainvire Infotech Inc?

My CIO got connected with them at an event in Chicago.

How much have you invested with them?

My company has spent $250,000–$300,000.

What is the status of this engagement?

We started working together in 2014 or 2015. In February 2018, we started this ERP project, and we continue to work together.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

I have seven salespeople, 10 people in the warehouse, five people in marketing, and a couple of other operational people who rely on this one software suite. It constantly has to be upgraded. Before the ERP, it took 15 minutes for my salespeople to send a quotation. Now, the same work can be done in three minutes. 

Previously, we were losing money in shipping. Due to the integrations, Brainvire has increased our profitability on the cost by around 15%. Initially, five salespeople were working 10 opportunities in a day. Now, they are able to work 18.

How did Brainvire Infotech Inc perform from a project management standpoint?

Project management is good. We talk to their project manager once a month. He provides honest opinions and transparent feedback on where we stand and how they are going to move ahead. I really like the project manager we have — he’s a good person. He gave us a transparent timeline, and they’re always on time. If there are any issues, we are made aware in advance.

What did you find most impressive about them?

Communication and their expertise in my business and technology are most impressive. They’re always available. I can talk with the project manager and CEO at any point in time. Every two months, the CEO comes to Buffalo to meet us. We can understand their English. From a technology perspective, they did a good job and selected a good technology for us. We’re able to see the results right away.

Are there any areas they could improve?

They could have a team in the US.

Do you have any advice for potential customers?

Give them information on your business, and they’ll come back with better suggestions and solutions. Be transparent and keep sharing all of your challenges and ideas.

BACKGROUND

Please describe your company and your position there.

I am founder of company named Flowmotion valves. I started the company last year, and we do manufacturing of the industrial valves. We started operation in last year and growing good.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Brainvire Infotech Inc, and what were your goals?

We are growing so we wanted a website for our marketing purposes and also an accounting cum inventory management software. there are multiple taxes and documents thats we need to comply with and also SEO was key activities because we were new. Generating good number of leads from website, showcase our products online, and brand presence was a key things. And then in accounting, we have non-technical people, so how they can utilize in best manner.

SOLUTION

How did you select Brainvire Infotech Inc and what were the deciding factors?

It was referred by one of my friend. we discuss what we wanted, they showcase couple of demos and then we finalize the commercial portions.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Website Accounting and inventory management software which is online

How many people from the vendor's team worked with you, and what were their positions?

I have closely work with one person from Brainvire and his name is Trushal. He was purpose who was showing me demos and when done then training to my team. We were having virtual discussions every alternate week.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We started getting 28 leads every month from the website Accounting and inventory is running smooth

Describe their project management style, including communication tools and timelines.

it was swift communication. People from Brainvire were connecting to us via Whatsapp and GoToMeetings and keeping us updated.

What did you find most impressive or unique about this company?

Turn around time. They completed the project in very little time and they take care of everything. other companies was asking for contents, images etc but in this case Brainvire handled everything.

Are there any areas for improvement or something they could have done differently?

i don't think so.

BACKGROUND

Please describe your company and your position there.

My company is a geolocation tracking application and I am the Owner of the company.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Brainvire Infotech Inc?

I hired Brainvire to complete the development and fix pending issues in tracking, chat, group tracking and our events functionality.

What were your goals for this project?

We had Set goals of what to complete in each of 3, sprints. They failed at every one.

SOLUTION

How did you select Brainvire Infotech Inc?

I found them on clutch and trusted their great reviews.

Describe the project in detail.

I have a geolocation tracking application which also has chat functionality and other functionalities so users can see many people traveling together. We also have functionality to for people to create an event then track users coming to that event. We also have arrival and departure notifications that users can receive.

What was the team composition?

The team was comprised of senior developers and mid level developers and QA people and a Project Manager.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

These guys were able to do a few tasks but could not even finish the first milestone! They could not do basic tasks like importing phone contacts in our app. It was super buggy and did not work on many phones yet they kept saying it worked great. I wasted so much time creating videos to prove to them that everything they said worked, actually did not!

How effective was the workflow between your team and theirs?

Communication was not good. In fact, it was abysmal. I spent so much of time teaching them, training them, talking to them about all the issues that was not my job to do.

I hired them to fix issues so they didn’t need to keep wasting my time asking me if it worked or how it worked…what I had them do was fix issues so they should have just fixed them and not wasted hours of my time daily with nonsense questions! I also did so much QA work as their QA people were not able to figure anything out and kept saying things worked when they never did!

What did you find most impressive about this company?

NOTHING!

Are there any areas for improvement?

STAY AWAY!!! You will thank me! I hired Brainvire Infotech to help me complete a geolocation tracking application in March of 2020 due to all their “great” reviews but I learned the hard way that these guys are HORRIBLE! Sadly, I had a very bad experience and despite all their 5-star reviews on Clutch, I had the completely opposite experience.

In summary, I hired these guys to help complete a geolocation tracking app, and here is what happened:

1. Developer Capabilities – I would put this at a 2 out of 10 in terms of developer capabilities. It was such a bad experience working with them because the tasks were simple and I am not a developer so they should just be able to fix things and make them work but their poor developers kept asking me to help them because they were not capable. After wasting so much of my own time trying to help them I gave up because those were all signs that they just were not a capable development team.
2. Missed Milestones/Time Delays – They missed multiple milestones because they were not able to fully complete even the first milestone! And by the time we parted ways, they did not even deliver our first milestone by the time they were supposed to have completed the third milestone!
3. Improper Billing – They billed me before they even did QA and completed milestones. And when I did not pay them they kept pressuring me to pay them saying they were still working.
4. Project Management – Horrible. I kept repeating the same things over and over to the Project Manager and in my opinion, he was not really capable of managing this project as I don’t think he was even capable of understanding simple things I told him. He kept making me repeat messages to him since he either did not read them or he could not understand the simple messages. When I complained to management that he needed to be replaced and that the developers were not capable and not able to do this work, they never changed anyone. They just told me to talk to the person I complained to and they made no other staff changes.
5. Communication – This was abysmal. I spent so much time teaching them, training them, talking to them about all the issues that were not my job to do. I hired them to fix issues so they didn’t need to keep wasting my time asking me if it worked or how it worked…what I had them do was fix issues so they should have just fixed them and not wasted hours of my time daily with nonsense questions! I also did so much QA work as their QA people were not able to figure anything out and kept saying things worked when they never did!

Development Issues They Could Not Fix

1. Importing/Updating phone contacts – They could only get this partially working and never were able to figure out how to fix this fully on all different phones and operating systems.
2. Notifications – They were never able to fix notifications of users' arrival or departure. Then they kept lying to me telling me it worked when I kept showing them proof it didn’t work repeatedly.
3. Tracking – The core of the app they could not fully fix and they were not even capable of reading the documentation of a third party plugin…these guys did not read the documentation and kept expecting me, a non-developer to teach them. Horrible.
4. Chat issues –

• so many issues here that they could not fix. When I told the company, I wanted another company to take over, they were super slow in getting me the codebase and kept asking me if they could keep trying over and over and over again. They would not let go. I cannot even tell you how much of my own time I wasted because they did not have the intelligence to do this work and their QA was not capable so they always said stuff was working when it was all broken.
• You have no idea how many videos I had to show them as proof that things they said worked, actually did not! And then when they finally agreed to part ways, they demanded money from me despite never even finishing one full sprint. And then when I told them how bad of an experience I had and how nothing worked, the main guy started lying to me saying that all the things I said were broken, were actually working.
• The total lie that was and I showed them proof time and time again yet they said they didn’t believe me. At that point, I knew this COMPANY COULD NOT BE TRUSTED. They will come off to you that they are the best thing since sliced bread, but trust me they sucked. In my opinion, I would recommend anyone to STAY AWAY FROM THEM because they lied to me over and over again and they could not even figure out how to make app import contact properly which is so basic in most apps.
• If they cannot do that and other basic things how can they do anything else?? Tip: If you are crazy enough to decide to use them make sure you have an “out clause” in your contract that they must let you out if they fail to deliver. I am guessing you will need that!

Company Responses

The vendor responded on October 6, 2020.

Initially given a scope, we met in Los Angeles to discuss the features. Everything was smooth until the sign-off. When we started delivering, he began to mention things that weren't included, but we tried to accept them and keep moving. Then, we came to a stage where he was asking for features that were more than the initial scope, but we kept doing the work for the relationship. 

Once we started saying no to extra work, he threatened to migrate to another company, give us a bad review, and dispute our payment over PayPal. (By the way, we've won the dispute case against him, so now he's trying to get things done without payment.)

In 20 years, we've never come across such a client. We always believed that our overseas clients were trustworthy and held mutually beneficial relationships, but this person is ruining that. He's gone through five companies in the last four years, but his product hasn't launched because he wants to make things for free. We should have trusted the experience of the last company that worked with him, suggesting that we avoid working with him.

We can't endorse this business relationship. He trapped us in the work and wasted lots of time. Our employees were also frustrated because he tried to connect with so many of them. Please check out our other reviews to see how we've maintained a 95% customer retention rate.

BACKGROUND

Introduce your business and what you do there.

I’m the e-commerce head at Zestpost Inc., a startup in the kitchenware industry. We are e-commerce based only.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Brainvire Infotech Inc?

We are coming up with a marketplace plus e-commerce portal where we plan to carry high-end products. Our target market is the US and Canada. We needed someone to develop it for us.

SOLUTION

What was the scope of their involvement?

We just started with a concept. Brainvire was generous enough to come to our office a couple of times last year. They looked at our requirements many times, spent a lot of time understanding the whole business, and recommended what type of platform they should build.

They started with the development and UI/UX design. They built a custom-designed Magento platform. They also offered suggestions in the business process.

The project was divided into 2–3 phases. They will be working with me for another 1–2 months. They’re adding shipping and tracking features as well as other integrations and enhancements. 

What is the team composition?

We work with 6–8 people. My initial conversations were with Chintan (CEO/President) and Santosh (CEO).

In the weekly meeting, I work with a couple of people for marketing and technical issues. For the development part, I only speak to the project manager on a regular basis.

How did you come to work with Brainvire Infotech Inc?

I did an online search for developers. I was also looking for expert recommendations. After talking to about 15 companies, we realized there were a lot of factors we weren’t thinking about. The initial need was development and finding the right platform. We also considered the vendor’s price, experience, and portfolio. As a startup, we needed someone who was flexible and could bring in more than we asked for.

I spoke to Brainvire for the first time in 2019. We found them online and filled out a form on their website.

How much have you invested with them?

We’ve spent $25,000–$30,000 CAD (approximately $18,700–$22,400 USD).

What is the status of this engagement?

We started working together in July 2020, and the engagement is ongoing. The platform has been live for 3–4 weeks.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The development experience was great. They finished our project in a really short span of time — it only took one month, which is nearly impossible. It’s a very beautiful website, and I’m impressed. The aesthetic design is very strong, and our product page is one-of-a-kind. Considering the site only took a month, it’s fantastic.

When working with developers, you typically just tell them the requirements, and they handle development. Brainvire went above and beyond in this regard, as they looked into different possibilities and made recommendations.

We had a good experience and decided to look into their other services. We’re in discussions about keeping them on retainer to work on our marketing launch plan.

How did Brainvire Infotech Inc perform from a project management standpoint?

They’re highly professional, very organized, and on time. Everything is structured in a very simple and straightforward way, so there’s no confusion. They work with documents, agreements, and dashboards, and they use Jira. Even if I send them one change requirement, I get a call from them as well as an email stating when it’s done.

When you communicate and send your requirements, people can perceive it differently. When you’re working with someone who understands exactly what you’re trying to do and then presents that to you, you know this is the kind of agency you want to work with. Brainvire spends a lot of time listening to requirements. Their calendar planning was strong. They told us way ahead of time what we needed to give them and how long it would take. They helped us set up the right expectations to get the right results.

Even though we did sign an agreement with them initially, there were a lot of changes. They were very patient and happy to make those changes. Based on how they worked with us, it’s evident that they’re looking to build long-term relationships. Their work didn’t change or falter, even toward the end of the project; that’s a rare quality.

What did you find most impressive about them?

Their willingness to be flexible and go above and beyond is impressive. They meet the needs of customers of all sizes. Not everyone supports startups.

Are there any areas they could improve?

After 1–2 weeks of working with them, they changed our project manager. Although they had a logical reason for doing so, I had to rediscuss the project again with the new project manager. It would’ve been nice if the original project manager handled the knowledge transfer. It wasn’t the end of the world, but in my entire experience, this was the only thing that wasn’t a great experience. After that, the project manager had time for me every day, and they never changed.

Do you have any advice for potential customers?

Set up the right expectations and know your requirements. Sometimes, you need to listen to their ideas rather than being stubborn. At the same time, don’t just listen blindly.

They’re very flexible. If you ask them to make something, they can develop anything. Not everything suits everyone’s company. The research part and setting up the right expectations is the key to getting it done on time.