Growth Without Compromise

Booth (formerly Booth & Partners) is a Certified B Corporation providing businesses from all around the world with full-time, first-rate offshore teams from the Philippines and Colombia. Our smart tailored outsourcing and HR solutions deliver high-quality results with reduced operating costs for companies of all sizes across a wide range of industries.

Min project size
$1,000+
Hourly rate
Undisclosed
Employees
1,000 - 9,999
Locations
Makati, Philippines
Year founded
Founded 2013
Languages
Timezones

Service Lines

Back Office Outsourcing: 20%
Customer Service Outsourcing: 20%
Finance & Accounting Outsourcing (FAO): 10%
IT Staff Augmentation: 10%
Other Digital Marketing: 10%
Content Marketing: 5%
Data Annotation Services: 5%
HR Outsourcing: 5%
IT Managed Services: 5%
PEO/Employee Leasing: 5%
Recruitment Process Outsourcing: 5%

Select Focus Area

Back Office Outsourcing

Data Entry & Processing: 85%
Virtual Assistant: 15%

Customer Service Outsourcing

Chat Support Services: 45%
Email Support Services: 30%
Order Processing & Taking: 25%

Industries

Advertising & marketing: 10%
Business services: 10%
Financial services: 10%
Information technology: 10%
Medical: 10%
Supply Chain, Logistics, and Transport: 10%
Utilities: 10%
eCommerce: 10%
Manufacturing: 5%
Other industries: 5%
Real estate: 5%
Retail: 5%

Clients

Midmarket ($10M - $1B): 70%
Small Business (<$10M): 20%
Enterprise (>$1B): 10%

Back Office Outsourcing Finance & Accounting Outsourcing (FAO)

Pricing Snapshot

Min. project size $1,000+

Avg. hourly rate Undisclosed

Rating for cost 4.3 /5

What Clients Have Said

Booth & Partners offers competitive pricing, emphasizing value for cost. Clients report satisfaction with budget alignment and efficient service, with specific project costs noted at $1,400 monthly and $13,000 total for ongoing engagements. Their support helps businesses scale while maintaining quality and compliance.

This summary is based on verified Clutch reviews.

Most Common Project Size

$50,000 - $199,999 based on 8 reviews

< $10,000 $10,000 - $49,999 $50,000 - $199,999 > $200,000

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Booth Review Insights

Overall Review Rating

4.8

Quality 4.8
Schedule 4.8
Cost 4.3
Willing to Refer 4.8

Top Mentions

Review Highlights

Proficiency in Project Management

Booth & Partners is recognized for their proficiency in project management, with clients noting timely delivery and excellent communication. The team is proactive and sets realistic timelines, ensuring smooth project execution.
Responsive and Adaptive to Client Needs

Clients have commended Booth & Partners for being highly responsive and adaptive to their needs. The team listens to feedback and adjusts their approach to better meet client expectations.
Strong Technical and Administrative Support

Booth & Partners provides strong technical and administrative support, helping clients manage workloads effectively. Their services include data entry, accounting, and customer support, which are highly valued by clients.
Challenges with Feedback and Performance Tracking

Some clients have noted challenges with the feedback and performance tracking processes at Booth & Partners. Issues such as handling vacation tracking and performance feedback loops have been highlighted as areas for improvement.
Cultural and Value Alignment

Clients appreciate Booth & Partners' alignment with their company values and culture, which has been a significant factor in their decision to partner with the firm. This alignment facilitates seamless integration with client teams.
Commitment to Customer Service

Booth & Partners consistently demonstrates a strong commitment to customer service, with clients appreciating their focus on meeting customer needs and providing tailored solutions. Many reviews highlight the team's responsiveness and dedication to customer satisfaction.

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Finance & Accounting Outsourcing (FAO)
$10,000 to $49,999
Feb. 2024 - Ongoing

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"Working with Booth & Partners has been a transformative experience for our company, which lacked structure before."

Aug 16, 2024

Director of Operations, JR&K

Vanessa F.

Real estate
Los Angeles, California
1,001-5,000 Employees
Phone Interview
Verified

Booth & Partners has provided an accountant for an equity firm. They work with the client's tax consultant, and their responsibilities include bookkeeping, tax, preparation, financial auditing, and reporting.

Booth & Partners has provided the client with a highly qualified accountant who can effectively and efficiently handle every task thrown at her, giving the client's company the structure it lacked before. Their strong communication and understanding of the client's goals and needs stand out.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.
I’m the director of operations at JR&K Property Management, a small equity firm.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Booth & Partners?
We were in a vulnerable position — a lot of restructuring was happening internally, and we did not have an accountant. We needed someone knowledgeable in Yardi and Microsoft Excel to handle our accounting objectives, payables, invoices, and reporting. We use a very specific software that they needed to know without prior training from us.

SOLUTION

What was the scope of their involvement?
Booth & Partners has provided us with an accountant who handles our bookkeeping, tax preparation, and financial audit efforts. After our initial meeting, they presented us with three qualified accountants, of which we chose one.

They are in close contact with our tax consultant.

What is the team composition?
We work with one person from Booth & Partners, Sarena (Accountant).

How did you come to work with Booth & Partners?
We found Booth & Partners through a referral.

How much have you invested with them?
We’ve spent around $13,000 so far.

What is the status of this engagement?
We started working with Booth & Partners in February 2024, and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?
Working with Booth & Partners has been a transformative experience for our company, which lacked structure before. Sarena has executed every objective thrown at her, from managing our financial budgets and converting from cash to accrual to putting together excellent intensive utility reports on cost recovery.

We’ve given her so much work with little to no prior training from us, yet she has still been incredibly efficient and done an excellent job. For example, one specific task alone would have taken me three months to complete, but she was able to do it in two days.

How did Booth & Partners perform from a project management standpoint?
Booth & Partners has performed well in terms of project management. They deliver on time and within budget and communicate well with us.

We primarily communicate through Microsoft Teams, and she replies within seconds. We also communicate through phone calls and emails, and she usually responds within 24 hours, if not the same day.

Are there any employees from the service provider's team that you would like to give a shout-out to in this review?
I would like to give a shout-out to Sarena. Keep up the great work!

What did you find most impressive about them?
As someone initially hesitant to work with an overseas partner, I was very impressed with Booth & Partners from the first interview. Before our first meeting, I had already spent weeks meeting individuals on Indeed, and nobody had met the expectations of our baseline job description. Booth & Partners was able to present me with three very qualified individuals within two weeks after just one or two meetings with them.

Are there any areas they could improve?
No, all of my expectations have been exceeded.

Do you have any advice for potential customers?
I highly recommend Booth & Partners. I’ve not had one issue concerning working with them remotely or them being overseas.

RATINGS

5.0

Back Office Outsourcing
Chat Support Services
+3
$50,000 to $199,999
Jan. 2023 - Ongoing

4.0

Quality: 4.0

Schedule: 3.5

Cost: 4.5

Willing to Refer: 3.5

"Booth & Partners seems committed to continuous improvement and receiving feedback."

Oct 4, 2024

CEO, The Change Climate Project

Austin Whitman

Other industries
Boston, Massachusetts
1-10 Employees
Online Review
Verified

Booth & Partners provides ongoing back-office support for an environmental nonprofit. The team assists with email support, document review, and invoice tracking to help the client expand their team's capacity.

Booth & Partners' work has helped the client keep their certification program's delivery costs within their KPI target. The team is committed to improving and is receptive to feedback. However, the client has had some challenges with performance, with some items delivered after the deadline.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am the CEO of The Change Climate Project

Describe what your company does in a single sentence.

We are a nonprofit that provides a climate action certification for consumer brands.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Booth & Partners to accomplish?

Expand capacity of our programs team
Shift some operational tasks away from executives
Add ability to handle more one-off projects

SOLUTION

How did you find Booth & Partners?

Referral

Why did you select Booth & Partners over others?

High ratings
Referred to me
Company values aligned

How many teammates from Booth & Partners were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We have an ongoing scope of work for two employees to support our team with operations tasks. This includes a range of ongoing and one-off activities such as:

email support
document review
invoice tracking, etc.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Cost to deliver our certification program has remained at or below our internal KPI target.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

We have had a generally positive experience with project management, although there have been some challenges with sharing feedback and tracking the performance of the team. Some deliverables have been completed after the deadline.

What was your primary form of communication with Booth & Partners?

Virtual Meeting

What did you find most impressive or unique about this company?

Booth & Partners seems committed to continuous improvement and receiving feedback. It also engages in employee education and community service.

Are there any areas for improvement or something Booth & Partners could have done differently?

We have provided feedback that the HR and performance tracking process could be improved. For example, we have run into challenges with the approach to vacation and holiday tracking, performance feedback loops, and IT support.

RATINGS

4.0

Back Office Outsourcing Finance & Accounting Outsourcing (FAO) Staffing
Permanent Staffing
Confidential
Apr. 2020 - Ongoing

5.0

Quality: 5.0

Schedule: 4.0

Cost: 4.0

Willing to Refer: 5.0

"The key strength of Booth & Partners is their commitment to servicing their customers."

Oct 3, 2024

Chief People Officer, Technology Company

Anonymous

Other industries
Sydney, Australia
201-500 Employees
Phone Interview
Verified

Booth & Partners provides employer of record services for a technology company. The team finds talent for the client's team and has supported their growth.

Booth & Partners has helped the client find the required talent and scale their team in a cost-effective way. The team is a customer-focused organization committed to servicing their customers. Booth & Partners has weekly, monthly, and quarterly meetings with the client via Microsoft Teams.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I'm the chief people officer at a technology company based in Australia.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Booth & Partners?

We were growing as a business and needed to find the right skill sets to scale our team effectively and cost-effectively. We decided to build a team in the Philippines and needed a partner to support us.

SOLUTION

What was the scope of their involvement?

Booth & Partners provides employer of record services for our company. Initially, we requested resources for five roles to test the model across various teams, including our finance, operations, and people teams. Since then, we've expanded our engagement, and Booth & Partners provides resources for multiple roles in different areas, most recently as we build a development team.

What is the team composition?

We have several key contacts from Booth & Partners, including a client services manager and a talent acquisition team.

How did you come to work with Booth & Partners?

We went through a review process and identified a number of potential partners. We considered various aspects, and a key factor was the cultural aspect. We were looking for a partner who could help us scale easily and effectively and would also be a good cultural match. Booth & Partners stood out for their emphasis on values, culture, and care for our people. We felt they were a good match for us.

What is the status of this engagement?

We started working with Booth & Partners in the second quarter of 2020, and the partnership is ongoing. Our planning started before the COVID-19 pandemic but our first onboarding took place when the COVID-19 pandemic had started, which was a situation we didn't anticipate.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Booth & Partners is a customer-focused organization, and we feel well supported by all their team members. Booth & Partners is responsive to our needs and has helped us access the talent we were looking for in Manila and scale our team in a cost-effective way. Finding talent in all locations can be challenging, and Booth & Partners has helped us find the resources we needed. We've expanded the original scope with the support of Booth & Partners and the talent available in Manila.

How did Booth & Partners perform from a project management standpoint?

We have regular meetings with the talent acquisition team, including weekly and monthly meetings. We also have quarterly engagement meetings to discuss how the partnership is working. We communicate via Microsoft Teams, email, and video conferencing. Our people performance manager based in Manila works closely with Booth & Partners' team and occasionally has in-person meetings. We don't have a project-based engagement since Booth & Partners builds our team on an ongoing basis.

Are there any employees from the service provider's team that you would like to give a shout-out to in this review?

Ida (Client Services Manager) has been fabulous to work with.

What did you find most impressive about them?

We've seen the team continuing to develop their organization, capabilities, and service offering for us as clients. The key strength of Booth & Partners is their commitment to servicing their customers. We've had a really positive experience working with the entire team. Booth & Partners looks at how they can better service our needs and how their offices can better accommodate our team members.

Are there any areas they could improve?

We've encountered challenges as work has grown and changed, but that is part of business growth in general. I can't see any particular concern that jumps out.

Do you have any advice for potential customers?

I suggest engaging with Booth & Partners as a partner and an extension of your organization. We view the team's employees as extended team members of our team. Thanks to our partnership with Booth & Partners, we're working together to help us be successful. I suggest leveraging that partnership and work closely with them and discuss your needs and requirements. The team has been responsive in helping us.

RATINGS

5.0

Back Office Outsourcing PEO/Employee Leasing Staffing
Data Entry & Processing
+2
$10,000 to $49,999
Jan. 2023 - Ongoing

5.0

Quality: 5.0

Schedule: 5.0

Cost: 4.0

Willing to Refer: 5.0

"I measure success by the brilliant professional Booth & Partners has placed with us."

Aug 22, 2024

Office Manager, EIM - Executive Interim Management

Bec Lamprill

Other industries
Melbourne, Australia
1-10 Employees
Phone Interview
Verified

Booth & Partners provides staffing services for a management sourcing company. The team has offered a selection of CVs and placed a professional to assist the client's data entry and administrative tasks.

Booth & Partners has placed a fantastic teammate who continues to work with the client's team. The team provides ongoing support to the client to ensure their happiness. Booth & Partners meets deadlines, delivers work when they say they will, and communicates via email and Zoom meetings.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I'm the office manager at a company that sources interim managers for short-term executive placements.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Booth & Partners?

We needed to fill in a data-entry administrative position in a very short period of time. The previous teammate in that position finished their engagement with us, and we were seeking a professional with improved capabilities.

SOLUTION

What was the scope of their involvement?

We needed an offshore teammate to assist with our data-entry pipeline, and it required a quick turnaround since it was around the Christmas period. Booth & Partners has provided a selection of CVs for me and my team. After selecting a candidate, Booth & Partners supported the onboarding process. The team regularly checks in with the assigned teammate to support their day-to-day job and update us on their job satisfaction.

What is the team composition?

We've worked with around eight teammates from Booth & Partners throughout the project.

How did you come to work with Booth & Partners?

We contacted the team through a referral. One of our directors' wives had previously worked with Booth & Parts for a long time in her business. She told us about the team and had very positive feedback.
How much have you invested with them?

We spend around $1,400 monthly.

What is the status of this engagement?

We started working with Booth & Partners in January 2023, and our engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Booth & Partners has quickly put forward potential resources, and we've been happy to work with them. The team has placed a professional of fantastic quality who has supported rapidly us and is still on board with us today. We couldn't be happier because the teammate has transformed how we work and is an important asset to our business. We didn't expect to receive such a fantastic teammate, and Booth & Partners fantastically looks after her.

Booth & Partners treats us well and checks in to ensure we're happy. The team treats their employees very well and also looks after us. We've seamlessly integrated with Booth & Partners, and the teammate assigned to us has made our lives easier. I measure success by the brilliant professional Booth & Partners has placed with us. My team constantly comments and reflects on how lucky we feel about working with Shiella (CV Formatter & Data Entry Associate).

How did Booth & Partners perform from a project management standpoint?

We mainly communicate with the team via email and Zoom meetings. Booth & Partners is very thorough and good with their timeframe. The team delivers work when they say they would and provides surveys.

Are there any areas they could improve?

We had a downside early on in our engagement during the recruitment phase because the teammate assigned to work with us was poor in delivery and communication. We struggled to get feedback from the teammate managing the process. However, this has been completely forgotten, and we no longer work with that teammate. Other than that, Booth & Partners has been excellent.

Do you have any advice for future clients of theirs?

I recommend ensuring the person managing your project from Booth & Partners' side is good.

RATINGS

5.0

Back Office Outsourcing
Data Entry & Processing
+1
Unspecified
Sep. 2021 - Ongoing

5.0

Quality: 5.0

Schedule: 5.0

Cost: n/a

Willing to Refer: 5.0

"They're very prompt and understand the circumstances very quickly, so they don't ask a lot of questions."

Jun 18, 2024

Associate Director, Michael Page Recruitment

Charlotte Weston

Other industries
Australia
5,001-10,000 Employees
Phone Interview
Verified

Booth & Partners provides administration support for a recruitment company. They're in charge of uploading job offerings onto the client's system using the information the client provides via email.

Booth & Partners has been successful in completing tasks in a timely manner. The team communicates well via email and is very good to work with overall. Moreover, they work on tasks quickly and don't ask many questions, as they're highly prompt and understanding.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I'm the associate director of Michael Page Recruitment.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Booth & Partners?

I needed administration support for the section that I manage within our business.

SOLUTION

What was the scope of their involvement?

The service from Booth & Partners that I use for the section of my business is administration. We send them emails, and they upload jobs onto our system, inputting all the information that they receive in those emails. Additionally, they provide SLA reports. However, Booth & Partners offers services to the rest of my company as well. We're an international company, so I don't know the level of scope of what they do outside my area.

What is the team composition?

I only work with two teammates from Booth & Partners

How did you come to work with Booth & Partners?

I didn't hire them directly.

How much have you invested with them?

I'm not the right person to answer this question since I don't know what else they do.

What is the status of this engagement?

I don't know exactly when my company started working with them. I started using their administration service in September 2021, and our engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We measure Booth & Partners' success by assessing whether they complete a task and how long it takes them to do so.

How did Booth & Partners perform from a project management standpoint?

We communicate via email.

Are there any employees from the service provider's team that you would like to give a shout-out to in this review?

I would like to highlight both teammates from Booth & Partners; they've been very good to work with.

What did you find most impressive about them?

Booth & Partners gets things actioned quickly. They're very prompt and understand the circumstances very quickly, so they don't ask a lot of questions.

Are there any areas they could improve?

There's nothing they could improve on.

Do you have any advice for future clients of theirs?

I have no particular advice.

RATINGS

5.0

Call Center Services Customer Service Outsourcing
Confidential
June 2021 - Ongoing

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"They are all exceptionally fast learners who love feedback and achieve great results."

Apr 26, 2022

Operations Manager, Cluey Learning

Anonymous

Education
Sydney, Australia
1,001-5,000 Employees
Online Review
Verified

An edutech company outsourced their customer service to Booth & Partners. The team screens and dedicates agents who attend to customer queries via phone, email, SMS, or instant chat.

Booth & Partners' professional customer support services have enabled the client to scale their business. The team seamlessly integrates with internal structures and processes, and they proactively recalibrate their selection of agents to perfectly match the company's communication standards.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

I'm the Operations Manager for an EduTech company. We provide online tutoring for school-aged children in both Australia and New Zealand, matched to their local curriculum through our innovative, purpose-built learning platform.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Booth & Partners, and what were your goals??

As our business was growing, we were looking for a way to provide continued, quality customer service while managing our costs. We were in need of skilled customer service and technical agents to assist our customers across a large portion of the day due to the timezones we operate across.

SOLUTION

How did you select this vendor and what were the deciding factors?

We searched for companies to partner with in providing already trained/skilled workers and met with several companies. Booth and Partners were very responsive, efficient and able to provide the right mix of skills for the agents we required.

Describe the project in detail and walk through their service package, including any calling tools used.

The agents we hired through Booth and Partners have been integrated seamlessly into our existing customer service and technical teams. They assist us in providing coverage from 6am to 9pm each day and have all been trained in the specifics of our business so that they can attend to any customer query they receive whether it is via phone, email, SMS or instant chat.

Who did you work with and what was the feedback process like?

Our account managers are B&P are great. The hiring process was made really simple for us, and we found the calibration sessions we did after our first couple of interviews to be extremely helpful. We were able to advise what we though was right for us and what we felt was lacking and they tailored future candidates to meet this better. We now have 25 agents working with is on an ongoing basis, and B&P is very responsive to anything we need.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the service?

We've been so pleased with our overall experience with B&P. The agents are of a very high standard and meet all our requirements, the team at B&P are extremely responsive and supportive. We have had great success with scaling our business with the help of these agents.

Describe their project management style, including communication tools and timeliness.

The team are completely integrated with our customer service team, so they use all our internal communications, CRM and tools to complete their work. We are in constant communication with them through our instant messaging app and they are all exceptionally fast learners who love feedback and achieve great results.

What did you find most impressive or unique about this company?

We were impressed by the level of candidates we were initially presented with, and by B&P's ability to provide us with such high-quality candidates within very tight timelines. They really listened to what we needed and adjusted whenever we provided feedback.

RATINGS

5.0

Employer of Record (EOR) Services
Confidential
Dec. 2021 - Ongoing

4.0

Quality: 4.5

Schedule: 4.5

Cost: 4.0

Willing to Refer: 4.0

"They always do their best to understand and answer our needs."

Sep 16, 2024

Senior HR Director, Retail Consulting Company

Anonymous

Retail
Portugal
51-200 Employees
Online Review
Verified

Booth & Partners provides employer of record services for a retail consulting company. The team helps the company with the work visa application of their foreign employees.

Since working with Booth & Partners, the client has managed to hire three employees locally; they're also expecting to hire another one soon. What's most impressive about the team is their ability to provide reliable solutions that's tailored to specific business needs. They also respond promptly.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am the Senior HR Director of a retail company

Describe what your company does in a single sentence.

Retail Consulting Services (with focus on Private Brands)

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Booth & Partners to accomplish?

Payroll
Hiring
HR Admin

SOLUTION

How did you find Booth & Partners?

Online Search

Why did you select Booth & Partners over others?

Pricing fit our budget
Great culture fit

How many teammates from Booth & Partners were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

B&P works as an Employer of Records for us and helps us with the visa/work permit processes for our foreign employees

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

For more than 2 years now, B&P is our EOR in the Philippines and thanks to them we were able to locally hire 3 employees (soon 4).

Describe their project management. Did they deliver items on time? How did they respond to your needs?

I usually get answers in due time and my contacts with B&P have always been great. They always do their best to understand and answer our needs.

What was your primary form of communication with Booth & Partners?

Virtual Meeting
Email or Messaging App

What did you find most impressive or unique about this company?

The focus to find solutions tailored to our needs

Are there any areas for improvement or something Booth & Partners could have done differently?

None.

RATINGS

4.0

Customer Service Outsourcing
Email Support Services
+2
Confidential
Jan. 2022 - Ongoing

4.0

Quality: 4.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"Booth & Partners has been proactive, professional, and personable."

Aug 29, 2024

Support Readiness Manager, Brondell Inc.

Jonah Murray

Other industries
San Francisco, California
51-200 Employees
Online Review
Verified

Booth & Partners provides outsourced customer service and support services for a consumer products company. The team has handled customer inquiries and has processed orders, returns, and warranty claims.

Booth & Partners' work has brought the client's ticket backlog to manageable levels, and the client's CSAT rating has averaged over 90% for over a year. The team has responded to tickets and calls on time and has met all expectations. The team's proactive and professional approach has stood out.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am the Support Readiness Manager of Brondell Inc.

Describe what your company does in a single sentence.

We sell home hygienic products for a healthier home.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Booth & Partners to accomplish?

Catch up on, and maintain our support request volume.

SOLUTION

How did you find Booth & Partners?

Referral

Why did you select Booth & Partners over others?

Pricing fit our budget
Great culture fit
Good value for cost
Referred to me

How many teammates from Booth & Partners were assigned to this project?

Describe the scope of work in detail. Please include a summary of key deliverables.

Receive and respond to customer inquiries via phone and email channels.
Provide accurate product information and troubleshooting.
Process orders.
Process returns/exchanges.
Process warranty claims, including replacements, repairs, and other complex resolutions.
Providing friendly and accurate support to all brondell customers.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Our ticket backlog has been brought to manageable levels and our CSAT rating has averaged over 90% for over a year.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The agents' time management has been wonderful. They respond to tickets and calls in a timely manner and are meeting all expectations at this time.

What was your primary form of communication with Booth & Partners?

Virtual Meeting
Email or Messaging App

What did you find most impressive or unique about this company?

Booth & Partners has been proactive, professional, and personable. All qualities that mean a lot to our company.

Are there any areas for improvement or something Booth & Partners could have done differently?

Not at this time.

RATINGS

4.0

Back Office Outsourcing
Data Entry & Processing
Confidential
Jan. 2022 - Ongoing

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"Their attentiveness and support are impressive."

Aug 13, 2024

President, Insurance Brokerage Company

Tim Kanter

Insurance
Thousand Oaks, California
11-50 Employees
Online Review
Verified

Booth & Partners provides back-office outsourcing for an insurance brokerage company. The team supports administrative tasks, including data entry and sales-related tasks.

Thanks to Booth & Partners' efforts, the client's internal team can better manage their workload. Booth & Partners excels at onboarding teammates and providing tech support, and they communicate using virtual meetings. Moreover, the client highlights Booth & Partners' attentiveness.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am the President of an insurance company

Describe what your company does in a single sentence.

Insurance broker

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Booth & Partners to accomplish?

Help with administrative responsibilities

SOLUTION

How did you find Booth & Partners?

Online Search

Why did you select Booth & Partners over others?

Great culture fit
Company values aligned

How many teammates from Booth & Partners were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Admin support
date entry
sales support

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

my local team is better able to stay on top of their workload

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Booth and Partners does very well with onboarding and with tech support for the team.

What was your primary form of communication with Booth & Partners?

Virtual Meeting

What did you find most impressive or unique about this company?

Their attentiveness and support are impressive.

Are there any areas for improvement or something Booth & Partners could have done differently?

None

RATINGS

5.0

Back Office Outsourcing Customer Service Outsourcing
Email Support Services
$50,000 to $199,999
July 2023 - Ongoing

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"Booth & Partners' communication and professionalism are impressive."

Aug 12, 2024

Senior Maintenance Manager, veritas

Katie Mercado

Real estate
San Francisco, California
51-200 Employees
Online Review

Booth & Partners is providing maintenance coordinator staffing for a property management company. Their tasks include data entry and communications with end clients, property managers, and back-office staff.

Booth & Partners delivers tasks on time, provides fast responses, and demonstrates professionalism and dependability. The team maintains communication with the client through virtual meetings, email, and messaging apps.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am the Senior Maintenance Manager of veritas

Describe what your company does in a single sentence.

Property Management

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Booth & Partners to accomplish?

A maintenance coordinator- data entry

SOLUTION

How did you find Booth & Partners?

Referral

Why did you select Booth & Partners over others?

Great culture fit
Good value for cost

How many teammates from Booth & Partners were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

Data entry and tracking.
Email and phont communication with clients, property managegers, and back office staff.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

ongoing

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Always delivered on time.
Dependable.
Very fast response.

What was your primary form of communication with Booth & Partners?

Virtual Meeting
Email or Messaging App

What did you find most impressive or unique about this company?

Booth & Partners' communication and professionalism are impressive.

Are there any areas for improvement or something Booth & Partners could have done differently?

No, very impressed with Booth & Partners!

RATINGS

5.0

Showing 1-10 of 18 Reviews

Our Story

Scale Globally. Lead Responsibly.

At Booth, we believe the best way to grow is the right way. With teams across 120+ countries, we deliver global reach, low attrition, and people-first, outcome-based outsourcing that aligns with your values. As a certified B Corp, we help companies scale with the world's best people and keep them without sacrificing ethics, culture, or quality. Through our AI-native operations, we pair advanced AI agents with our exp

What Sets Us Apart

Certified B Corporation

As a certified B Corporation, we meet rigorous standards for social and environmental performance, which guide our operations every day. From fair practices and transparency to responsible operations, our B Corp certification ensures that we create a positive impact for our people and the planet.

1% for the Planet

Being part of 1% for the Planet means Booth channels 1% of our annual revenue toward initiatives that support both people and the planet. Being a member allows us to support highly vetted nonprofit organizations, enabling us to create meaningful and sustainable impact where it matters most.

PCI-DSS Level Security Standards

Security is part of how we care for people and businesses. As a PCI-DSS compliant organization, we protect payment data with strict protocols, responsible systems, and continuous monitoring, ensuring safe and reliable operations for clients and their customers.

Clutch verification provides an additional layer of data to help you make the right purchasing decision of business services.

Learn More

Verified Client Reviews: 15

Overall Review Rating: 4.8

Source: Clutch

Last Updated: October 4, 2024

Business Entity

Business Entity Name	Booth & Partners Pte. Ltd.
Source	Government Of Singapore
Jurisdiction of Formation	Singapore
Date of Formation	May 17, 2013
Status	Active
Last Updated	June 11, 2024
ID	201313467M

Credit Report Results

International Credit Risk Assessment	Moderate Risk
Source	Creditsafe
Last Updated	January 1, 2022

Learn More About The Clutch Verification Process

Locations (2)

14th Floor 107 Aguirre Street, Legazpi Village, Makati City, Metro Manila, Philippines Makati, Philippines 1229

501 - 750

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12 Timezones that we service

2 Locations

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Review Highlights

Proficiency in Project Management

Responsive and Adaptive to Client Needs

Strong Technical and Administrative Support

Challenges with Feedback and Performance Tracking

Cultural and Value Alignment

Commitment to Customer Service

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