MyOutDesk

BACKGROUND

Please describe your company and position.

I am the Controller of Geokey

Describe what your company does in a single sentence.

We're a team of multifamily veterans who lived the pain of disconnected systems firsthand — then built the award-winning technology to fix it. Every decision we make starts with the people on-site.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire MyOutDesk to accomplish?

• Accounting staff

SOLUTION

How did you find MyOutDesk?

Other

Why did you select MyOutDesk over others?

Pricing fit our budget

How many teammates from MyOutDesk were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Sherry consistently delivers exceptional performance in both Accounts Receivable and Accounts Payable.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Accounts Payable and Accounts Receivable

Describe their project management. Did they deliver items on time? How did they respond to your needs?

She is highly organized, detail-oriented, and dependable, ensuring invoices, payments, and customer accounts are handled accurately and on time. Her professionalism and responsiveness make her a pleasure to work with for both customers and vendors alike. Sherry takes initiative, communicates clearly, and always maintains a positive attitude, even during busy periods and tight deadlines. 

What was your primary form of communication with MyOutDesk?

Email or Messaging App

What did you find most impressive or unique about this company?

Her strong work ethic and commitment to accuracy have made a significant impact on our accounting operations. We truly appreciate her dedication and outstanding contribution to the team.

Are there any areas for improvement or something MyOutDesk could have done differently?

none

BACKGROUND

Introduce your business and what you do there.

I’m the director of operations at Fitness Machine Technicians of Colorado. We provide maintenance, repair, and preventive services for fitness equipment in commercial and residential facilities across multiple states, ensuring reliable and fast service for gyms, clubs, hotels, schools, and homes.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with MyOutDesk?

We were looking for a virtual assistant to join our office staff. Their primary job would be to answer phones and respond to emails, schedule appointments for 8 technicians and help with other office tasks when able. 

SOLUTION

What was the scope of their involvement?

MyOutDesk was tasked with looking for a candidate with excellent customer service and computer skills that was able to learn multiple systems in a fast paced environment.

What is the team composition?

We work with one teammate from MyOutDesk.

How did you come to work with MyOutDesk?

Someone referred MyOutDesk to me. I chose them over other options because they had high ratings, their pricing fit our budget, and they offered good value for the cost.

How much have you invested with them?

We’ve spent around $24,000.

What is the status of this engagement?

We started working with them in April 2025, and our engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Our MyOutDesk virtual assistant Lhey has become an incredibly important part of our team. She consistently provide excellent customer service, has great attention to detail, and communicates effectively with both our team and our customers. She is a very quick learner, always willing to take on new challenges, and never hesitates to jump in and help wherever needed. Her dedication and positive attitude make a huge impact on our company, and we truly couldn’t be as successful without her. Moreover, she successfully answer calls and text messages for three territories and respond to customers in multiple email inboxes daily. They consistently meet their KPIs, which include an 85%–90% technician utilization rate, no more than 1–2 schedule gaps per technician per week, 100% of prepaid PMs scheduled within five business days of payment confirmation, and 100% accuracy in the weekly on their reports.

How did MyOutDesk perform from a project management standpoint?

MyOutDesk’s project management is good; they deliver on time. We communicate via virtual meetings.

What did you find most impressive about them?

Their support is very good. They consistently check in to make sure we’re happy and that there are no issues. MyOutDesk provided an outstanding customer service rep that answers incoming calls for several territories, schedules 8 technicians and helps with additional office projects.

MyOutDesk listened to what we needed, provided several amazing candidates and once we chose one they made sure the onboarding process was as smooth as possible. We had bi-weekly check ins to make sure our virtual assistant was performing her tasks to our standards and want feedback on how they could improve.

Are there any areas they could improve?

No, there aren’t any.

BACKGROUND

Please describe your company and position.

I'm a department director at Patrick S Reynolds PA

Describe what your company does in a single sentence.

Real Estate team

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire MyOutDesk to accomplish?

• Locate a professional VA to support a high producing agent

SOLUTION

How did you find MyOutDesk?

Online Search

Why did you select MyOutDesk over others?

High ratings

How many teammates from MyOutDesk were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

Daily agent support with appointment setting, scheduling, CRM management  & social media

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The agent is able to use their time more efficiently to increase sales

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Deliverables ar on time and done with great quality.  Very responsive

What was your primary form of communication with MyOutDesk?

Virtual Meeting

What did you find most impressive or unique about this company?

communication is good

Are there any areas for improvement or something MyOutDesk could have done differently?

NA

BACKGROUND

Please describe your company and position.

I am the President of a third-party logistics company.

Describe what your company does in a single sentence.

We are a third party logistics provider for life science tool manufacturers.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire MyOutDesk to accomplish?

• Make administrative work more efficient

SOLUTION

How did you find MyOutDesk?

Referral

Why did you select MyOutDesk over others?

• Good value for cost
• Referred to me

How many teammates from MyOutDesk were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

MyOutDesk provided us with administrative support for our sales order processing, accounts payable, accounts receivable, and other data and analytics tasks. 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We reduced the cost of our administrative work by about 50%

Describe their project management. Did they deliver items on time? How did they respond to your needs?

MyOutDesk team members delivered quick turnaround on order processing. On financial tasks, the work was regularly up to date and dependable.

What was your primary form of communication with MyOutDesk?

Virtual Meeting

What did you find most impressive or unique about this company?

1) They provided a lot of support during the first six months to help us learn to work with a virtual professional

2) The whole process is so easy for us as a client

Are there any areas for improvement or something MyOutDesk could have done differently?

There's really not anything we would have wanted done differently.

BACKGROUND

Introduce your business and what you do there.

I’m the CEO ofa real estate leasing broker.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire MyOutDesk to accomplish for your real estate leasing business?

I needed a leasing coordinator to provide administrative help.

SOLUTION

What was the scope of their involvement?

MyOutDesk helps me send leases, advertise units, and organize photos.

What is the team composition?

I work with one teammate from MyOutDesk.

How did you come to work with MyOutDesk?

I found MyOutDesk through an online search. I chose them over other options because they had high ratings.

What is the status of this engagement?

We started working together in March 2024, and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We do more work now than when we first started, and tasks get done quicker.

How did MyOutDesk perform from a project management standpoint?

MyOutDesk delivers on time. We communicate via email and messaging apps.

What did you find most impressive about them?

I’m impressed with the work of the virtual assistant.

BACKGROUND

Please describe your company and position.

I am a manager at Fitness Machine Technicians

Describe what your company does in a single sentence.

Install, Service and Repair Fitness Equipment

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire MyOutDesk to accomplish?

• Admin Assistance

SOLUTION

How did you find MyOutDesk?

Referral

Why did you select MyOutDesk over others?

• High ratings
• Great culture fit
• Company values aligned

How many teammates from MyOutDesk were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Reviews work orders.

Sends reports to clients.

Creates proposals for repairs.

Processes approved proposals.

Sends invoices for parts.

Tracks appointments and proposals to ensure all work is completed.

Maintains spreadsheets and taskboards.

Maintains admin email and replies to customer inquiries.

Assists with phones, customer service.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We have hired 3 admins. Two did not work out, but the first one that we hired is excelling at her role, which continues to grow as she learns more.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Quick delivery and responses to all assigned tasks.

What was your primary form of communication with MyOutDesk?

Virtual Meeting

What did you find most impressive or unique about this company?

The quality of applicants stands out.

Are there any areas for improvement or something MyOutDesk could have done differently?

not that I can think of

BACKGROUND

Please describe your company and your position.

Kaizen Rentals is a short term rental property management company. I am the CEO and one of the co-founders of the company.

OPPORTUNITY / CHALLENGE

For what purpose did your company hire MyOutDesk?

We needed a dependable pre-trained employee that could handle the tasks that we assigned them, adjust to changing work conditions and that most importantly we didn't need to screen and train ourselves. Typical tasks for us are; Guest messaging and relations, scheduling and authorizing payments, scheduling cleanings, researching, note taking and spreadsheet creation and data entry. We are a small company so we truly needed someone who could do many things and do them well.

What were your goals for this engagement?

To find a driven and motivated virtual assistant to help us with various tasks in our rapidly growing short term rental management company.

SOLUTION

How did you select this vendor?

After looking for a virtual assistant and hiring one that didn't work out we heard about MOD. Once we spoke with them about their hiring process and strict hiring/training procedures I knew we found the right company and they have only validated our decision since then.

Describe the engagement in detail.

We had a consultation to determine what our needs were as a company and what type of person we were looking to hire. We were given lots of good advice and feedback and a date for interviews with our new candidates that were screened and selected by MOD.

What is the status of the engagement?

Month to month.

What was the team composition?

Initially I had a call with a sales rep who answered all my questions and made sure we were a fit for each other. Then I was assigned to an account manager who helped me through the entire hiring process. Once I selected my VA to hire I was assigned a case manager and they are available and in contact with me regularly to this day.

RESULTS & FEEDBACK

Can you share any outcomes from the engagement that demonstrate progress or success?

We interviewed 4 candidates who were all qualified and competent. From those 4 I would have gladly hired 3 of them. I hired one and the candidate has exceeded our expectations. The assistant is now a vital part of our company after only a few short months. The assistant had all of the necessary skills to thrive with minimal training from us.

How effective was the workflow between your team and theirs?

Very easy and effective.

What did you find most impressive about this company?

I have been impressed with the company and its processes as a whole from day 1. They communicate extremely well, their software is easy to use, their billing is effortless and we have been guided and helped in every way from start to finish. Most important and impressive; we now have a full time virtual assistant who is professional, efficient and an integral part of our company.

Are there any areas for improvement?

Not that I have noticed so far.