5C Virtual Assistance Services

BACKGROUND

Please describe your company and position.

I am the Marketing Manager of iTrip St. Augustine

Describe what your company does in a single sentence.

We manage short term vacation rentals in the St. Augustine area. 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire 5C Virtual Assistance Services to accomplish?

• Help with the guest services
• Help with reservation management
• Help with collecting fees

SOLUTION

How did you find 5C Virtual Assistance Services?

Referral

Why did you select 5C Virtual Assistance Services over others?

• High ratings
• Pricing fit our budget
• Good value for cost
• Referred to me

How many teammates from 5C Virtual Assistance Services were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Our virtual assistants helped manage the guest service desk. They answered messages and emails providing information for our guests. They also helped make reservation changes and collect fees such as pet fees and pool heat fees. 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We received many wonderful reviews about how great our customer service is!

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They were always quick to respond, always completed tasks on time, and were very hardworking!

What was your primary form of communication with 5C Virtual Assistance Services?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They were very helpful when we needed another virtual assistant in a short amount of time. They helped line up interviews and answer any questions we had. I loved that they were willing to help if we ever had issues. 

Are there any areas for improvement or something 5C Virtual Assistance Services could have done differently?

Overall they did a great job.