# Callbox Callbox Reviews (119), Pricing, Services & Verified Ratings - Verified - 4.6 out of 5 average review rating - 2 connections joined Callbox's Network [Visit Website](https://www.callboxinc.com/?utm_source=clutch.co&utm_medium=referral&utm_campaign=directory) [Get a Custom Proposal](https://clutch.co/profile/callbox) **Top B2B Lead Generation Experts Worldwide** Since 2004, **Callbox** has been the trusted leader and top **lead generation company**, driving high-velocity growth for businesses worldwide. As the largest and most experienced player in **B2B sales development**, we offer comprehensive solutions from **AI-powered prospecting** to **appointment setting** designed to fuel your revenue pipeline. Our **multi-touch, multi-channel approach** is built for the 2026 landscape. We seamlessly integrate **intent-based conversations** with email, LinkedIn, social media, search, and **account-based marketing (ABM)**. This holistic strategy ensures engagement with key decision-makers at every stage of the **conversion cycle**, maximizing your **ROI** and delivering **sales-qualified leads (SQLs)**. Headquartered in Encino, CA, with a global footprint, we have successfully completed over **20,000 campaigns** across diverse B2B verticals and global markets. This extensive track record makes us a top **outsourced lead generation partner** you can rely on. **Our Edge as a Top Lead Generation Company:** - **Proprietary Data Stack:** Access to a vast, verified in-house B2B database with real-time intent signals. - **Personalized Lead Nurturing:** Automated, yet human-led programs to turn cold leads into warm prospects. - **Precision ABM:** Advanced **Account-Based Marketing** for hyper-targeted outreach to high-value accounts. - **Full-Funnel Engagement:** Content syndication, lead re-activation, and **retargeting** to maximize touchpoint density. **What’s New at Callbox** **Co-managed Sales Development Staff Augmentation** Integrate dedicated SDRs directly into your internal workflow. This model combines the control of an in-house team with Callbox’s premium data, **AI-powered tech stack**, and recruitment infrastructure to scale your pipeline with lower overhead. **Ready to Scale?** Whether you are looking to penetrate new markets, increase conversion rates, or hit aggressive revenue targets, Callbox provides the **data-driven lead generation** and **sales expertise** to deliver measurable results. **Partner with the industry leader today.** ## Company Information - Number of employees: 1,000 - 9,999 - 3 Locations: - Los Angeles, CA (Headquarters) - Singapore, Singapore - Ultimo, Australia - Founded in 2004 - 6 languages: Mandarin, English, Spanish, Portuguese, Vietnamese, Cantonese ## Services, Focus Areas, Industries, and Clients ### Service Lines - 60% Sales Outsourcing - 20% Customer Service Outsourcing - 10% Back Office Outsourcing - 10% Call Center Services ### Focus Areas - Customer Service Outsourcing: - 100% Chat Support Services - Back Office Outsourcing: - 100% Data Entry & Processing - Outbound Services: - 100% Third party verification - Sales Outsourcing: - 83% B2B Lead Generation - 17% B2B Appointment Setting ### Industries - 10% Medical - 20% Information technology - 5% Retail - 5% Manufacturing - 5% Education - 15% Telecommunications - 5% Other industries - 10% Business services - 10% Advertising & marketing - 5% Hospitality & leisure - 10% Financial services ### Clients - 15% Small Business (<$10M) - 40% Midmarket ($10M - $1B) - 45% Enterprise (>$1B) ## Pricing Snapshot Average rating for cost based on this provider's reviews: 4.3 out of 5 **What Clients Have Said** *(This summary is based on verified Clutch reviews.)*: Callbox offers competitive pricing with good value for cost, delivering high-quality leads and appointments. Clients report positive ROI and effective communication, with project costs typically around $12,000 to $60,000 annually, depending on the engagement level. **Most Common Project Size**: $10,000 to $49,000 based on 100 reviews *(Pricing information for this provider is based on reviews where the project size was available.)* ### Pricing by Service - Call Center Services: $10,000 to $49,000 based on 52 reviews - Advertising: $10,000 to $49,000 based on 19 reviews - Other Digital Marketing: $10,000 to $49,000 based on 12 reviews - Sales Outsourcing: $10,000 to $49,000 based on 8 reviews - Business Consulting: $10,000 to $49,000 based on 6 reviews - Content Marketing: $10,000 to $49,000 based on 5 reviews - Demand Generation Marketing: $10,000 to $49,000 based on 5 reviews - Market Research: $10,000 to $49,000 based on 4 reviews - Email Marketing: $10,000 to $49,000 based on 3 reviews - Other IT Consulting and SI: $10,000 to $49,000 based on 3 reviews - Digital Strategy: Less than $10,000 based on 3 reviews - Social Media Marketing: Less than $10,000 based on 3 reviews - Search Engine Optimization: $10,000 to $49,000 based on 2 reviews - Account-Based Marketing: Less than $10,000 based on 2 reviews - Direct Marketing: $10,000 to $49,000 based on 2 reviews - UX/UI Design: $200,000 to $999,999 based on 1 review - Marketing Strategy: $50,000 to $199,999 based on 1 review - Event Marketing: $10,000 to $49,000 based on 1 review - BI & Big Data Consulting & SI: $50,000 to $199,999 based on 1 review - HR Consulting: $10,000 to $49,000 based on 1 review - Pay Per Click: $10,000 to $49,000 based on 1 review - Conversion Optimization: $10,000 to $49,000 based on 1 review - Cloud Consulting & SI: $10,000 to $49,000 based on 1 review - IT Staff Augmentation: $10,000 to $49,000 based on 1 review - Branding: $10,000 to $49,000 based on 1 review - Back Office Outsourcing: Confidential based on 1 review - Business Valuation Services: Confidential based on 1 review - Media Planning & Buying: Confidential based on 1 review ## Reviews Clutch investigates each reviewer's identity and work history. Every review goes through a rigorous, human-led verification process to confirm the reviewer's identity, and reviews that we verify are visibly marked as 'Verified' so you can trust that they come from a real client. [Learn More](https://help.clutch.co/en/knowledge/how-clutch-verifies-reviews) ### Callbox Review Insights Overall Review Rating: 4.6 - Quality: 4.5 - Schedule: 4.6 - Cost: 4.3 - Willing to Refer: 4.6 ### Top Mentions - Communicative (23 mentions) - Professional (20 mentions) - Timely (19 mentions) - Flexible (13 mentions) - High-quality work (10 mentions) - Proactive (9 mentions) - Efficient (7 mentions) - Great project management (7 mentions) - Open to feedback (7 mentions) - Adaptable (5 mentions) - Collaborative (5 mentions) - Reliable (5 mentions) - Well-organized projects (5 mentions) - Accommodating (4 mentions) - Experienced (4 mentions) - Knowledgeable (4 mentions) - Detail-oriented (3 mentions) - Hard working (3 mentions) - Helpful (3 mentions) - Puts the customer first (3 mentions) ### Review Highlights **Skilled in Complex Industries** Clients from niche industries appreciate Callbox's ability to understand complex business models and industry-specific language, which helps in crafting effective marketing messages and scripts. **Opportunities for Improved Reporting** Some clients suggest that Callbox could improve their reporting and data analysis to provide deeper insights into campaign performance and make data-driven adjustments to strategies. **Effective Lead Generation Services** Callbox has consistently delivered effective lead generation services across various industries, including IT, healthcare, and finance. Clients report a strong increase in qualified leads, with some achieving up to 15 leads per week and a significant improvement in brand awareness. **Impressive Adaptability and Proactivity** Callbox is noted for their adaptability and proactive stance, often adjusting strategies based on real-time feedback and client input to optimize outcomes. **Comprehensive Multi-Channel Approach** Callbox effectively utilizes a multi-channel approach, including telemarketing, email, social media, and other digital marketing strategies, to reach target audiences and generate leads. **Challenges with Non-English Markets** Callbox's services are predominantly in English, which can be a limitation for clients targeting non-English speaking regions. Expanding multilingual capabilities could enhance their service offering. **Strong Project Management** Clients commend Callbox for their structured and efficient project management. Regular meetings and clear communication are highlighted as key strengths, ensuring projects stay on track and objectives are met. **High Customer Satisfaction** Callbox is praised for their responsiveness and commitment to client satisfaction. Many clients highlight their proactive approach to addressing issues and willingness to adapt to specific client needs. ### Callbox Reviews #### Lead Generation for Data Platform & Integration Firm (Featured Review) **The Project** - Services: Sales Outsourcing - Project size: $50,000 to $199,999 - Project length: July 2023 - Aug. 2024 **Project Summary**: Callbox provided lead generation services for a managed data platform. The team was responsible for creating a lead generation strategy, managing databases, and reporting. **Review Rating**: 4.5 - Quality: 4.5 - Schedule: 5.0 - Cost: 4.5 - Willing to Refer: 4.5 **The Reviewer** Sr. Global Strategy Manager, primeNumber Inc - Industry: Other industries - Client size: 51-200 Employees - Review Type: Online Review - Verified **The Review** — Jan 9, 2025 **Feedback Summary**: Callbox's efforts resulted in improved communication and engagement rates with targeted prospects. The team was flexible and accommodated changes in the project scope. Moreover, they were proactive, timely, and committed to providing high-quality service. ""They adapted quickly to our requests and ensured our needs were addressed promptly."" **BACKGROUND** Please describe your company and position.I am the Senior Global Strategy Manager of primeNumber IncDescribe what your company does in a single sentence.Fully managed modern data platform and integration service **OPPORTUNITY / CHALLENGE** What specific goals or objectives did you hire Callbox to accomplish?B2B Lead Generation **SOLUTION** How did you find Callbox?sales approachWhy did you select Callbox over others?High ratingsPricing fit our budgetGood value for costCompany values alignedHow many teammates from Callbox were assigned to this project?2-5 EmployeesDescribe the scope of work in detail. Please include a summary of key deliverables.The scope of work includes the following:Lead Generation Strategy Execution: Collaborating to create a tailored lead generation strategy that targets the desired audience effectively.Database Management: Building, maintaining, and segmenting a database of prospective leads for outreach campaigns.Campaign Management: Designing and executing multi-channel campaigns (email, phone, LinkedIn) for lead nurturing and conversion.Regular Updates and Reporting: Providing detailed performance analytics and campaign updates.Key Deliverables:Customized outreach campaigns.Verified lead lists.Regular performance reports.Strategy adjustments based on results and feedback. **RESULTS & FEEDBACK** What were the measurable outcomes from the project that demonstrate progress or success?The measurable outcomes from the project include:Response Rate: Improved communication and engagement rates with targeted prospects.Leads Generated: Delivery of qualified leads based on agreed criteria.Adaptability: Ability to pivot strategies based on feedback, demonstrating flexibility.Process Efficiency: Timely implementation of requested changes and adjustments.Geographic Targeting Insights: While success in the India region was limited, the learnings suggest potentially better results for markets like the U.S., showcasing areas of regional opportunity for future campaigns.These outcomes provide insights into both achievements and areas for refinement.Describe their project management. Did they deliver items on time? How did they respond to your needs?The project management was effective and responsive. They consistently delivered items on time and demonstrated flexibility in accommodating changes. Their team promptly addressed our needs, ensuring clear and open communication throughout the project. While the results in the targeted India region did not meet expectations, their adaptability and proactive adjustments reflected a strong commitment to meeting our requirements.What was your primary form of communication with Callbox?Virtual MeetingEmail or Messaging AppWhat did you find most impressive or unique about this company?What stood out most about this company was their exceptional flexibility and responsiveness. They adapted quickly to our requests and ensured our needs were addressed promptly. Additionally, their proactive communication and commitment to providing high-quality service, even in challenging situations, showcased their dedication to client satisfaction. This level of effort and adaptability was both impressive and unique.Are there any areas for improvement or something Callbox could have done differently?Callbox could improve by tailoring its strategies more effectively for non-US markets, where we found its approach less impactful. A deeper understanding of regional nuances and market-specific tactics might lead to better results in diverse geographic regions. Additionally, while its responsiveness was excellent, providing more proactive suggestions or alternative approaches to achieve better outcomes could have been beneficial. --- #### Lead Generation for 3D Printing Co **The Project** - Services: Demand Generation Marketing, Sales Outsourcing - Project size: $50,000 to $199,999 - Project length: Jan. 2024 - Apr. 2025 **Project Summary**: Callbox has generated leads for a 3D printing company. The team has been tasked with expanding the client's business in the American market. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Head of Marketing, BASF 3D Pinritng Solutions - Industry: Other industries - Client size: 201-500 Employees - Review Type: Online Review - Verified **The Review** — Feb 6, 2025 **Feedback Summary**: Callbox's lead generation efforts have resulted in a positive ROI for the client. The team has delivered leads at a larger scale than anticipated without compromising quality and has communicated effectively. Overall, the team's ability to find the right persona has been impressive.  ""They were able to find the right persona, which was very difficult for us."" **BACKGROUND** Please describe your company and position.I am the Head of Marketing of BASF 3D Pinritng SolutionsDescribe what your company does in a single sentence.At Forward AM, our purpose is to streamline every manufacturing process with layers of AM. From consultancy, development and innovative design, through digital simulation and prototype printing, to finishing and exhaustive component testing – our AM experts will work to ensure that your project meets your exact needs. Rooted in BASF’s 160-year heritage of excellence, Forward AM is centrally positioned as the biggest global independent solutions and materials portfolio for AM materials, services and software. Whatever material you require for your specific project, we offer the world’s largest selection of 3D printing materials and service solutions. **OPPORTUNITY / CHALLENGE** What specific goals or objectives did you hire Callbox to accomplish?Pipeline generation - lead generartion **SOLUTION** How did you find Callbox?Online SearchWhy did you select Callbox over others?They use data very well and they proved that they can find the right peopleHow many teammates from Callbox were assigned to this project?2-5 EmployeesDescribe the scope of work in detail. Please include a summary of key deliverables.We worked with Callbox on expanding our business in the American market. They managed to deliver leads that our sales people loved and converted into opportunities in higher conversion rates than normal. They also managed to do it at higher scale than anticipated, considering the small niche in B2B manufacturing we were targeting.  **RESULTS & FEEDBACK** What were the measurable outcomes from the project that demonstrate progress or success?While I cannot go into specific numbers, I can say that the ROI was positive. Describe their project management. Did they deliver items on time? How did they respond to your needs?In the cold outreach business its very hard to expect delivery on time and at scale. They managed to deliver the first lead very early in the project (first or second week after start) and continued doing so through the project period. We expected 3-5 leads per month, they delivered 10-15 monthly. Normally in these cases quality suffers, so I prepared the SDRs to be extra critical and avoid spamming sales. However it wasn't needed in this case, and both functions referred to the leads as high quality, which was reflected in the lead-to-opportunity conversion rate I saw in SalesForce.What was your primary form of communication with Callbox?Virtual MeetingEmail or Messaging AppWhat did you find most impressive or unique about this company?They were able to find the right persona, which was very difficult for us. Their precision is also impressive, resulting in high-quality leads and good conversion rates. Are there any areas for improvement or something Callbox could have done differently?When starting the project, the team needed a short brief, which didn't dive technically into the product. They almost didn't know what was the product. However, considering the outcome it didn't seem to matter.  --- #### Lead Generation for IT Services Company **The Project** - Services: Email Marketing, Market Research - Project size: Confidential - Project length: Apr. 2024 - Ongoing **Project Summary**: Callbox provides lead generation services for an IT services company. Their work focuses on reaching out to contacts and providing qualified leads based on targeted industries and countries. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 4.5 - Willing to Refer: 4.0 **The Reviewer** Sales Operations Specialist, IT Services Company - Industry: Other industries - Client size: 51-200 Employees - Review Type: Online Review - Verified **The Review** — Jan 9, 2025 **Feedback Summary**: Callbox has been consistently delivering 1-2 contacts or leads per month and successfully booking appointments. The team is prompt, responsive, and flexible to the client's needs. Moreover, Callbox communicates exceptionally well, provides detailed reports, and takes ownership of their tasks.  ""They're very prompt in responding to emails."" **BACKGROUND** Please describe your company and position.I am the Sales Operations Specialist of an it services company Describe what your company does in a single sentence.We are the data science AI and machine learning arm of a Philipines conglomerate, providing different solutions and consultancy services. **OPPORTUNITY / CHALLENGE** What specific goals or objectives did you hire Callbox to accomplish?Lead generation for sales and marketing qualified leadsCreate data lists for potential company or personnel to target a solution **SOLUTION** How did you find Callbox?Online SearchWhy did you select Callbox over others?Pricing fit our budgetGood value for costHow many teammates from Callbox were assigned to this project?2-5 EmployeesDescribe the scope of work in detail. Please include a summary of key deliverables.Call contacts and provide qualified leads (sales and marketing) based on target industries and countriesSend marketing collaterals to the contactsSource and verify contact details of specific companies and relevant personnel **RESULTS & FEEDBACK** What were the measurable outcomes from the project that demonstrate progress or success?Consistently have new 1-2 contacts / sales / marketing qualified leads on average per monthAppointments were successfully made and attended (although no new business opportunities gained)Describe their project management. Did they deliver items on time? How did they respond to your needs?Yes they're very prompt in responding to emails very responsive and always helpful to answer to our requests Very adaptable and flexible to our needs that may change with the industry trends / new policies / company's new directionWhat was your primary form of communication with Callbox?Virtual MeetingEmail or Messaging AppWhat did you find most impressive or unique about this company?The responsibility and ownership of the team assigned Fast response and consistent from the same team member in chargeThis is impressive as there is barely any communication breakdown, follows up are done neatly and timely and love the fact that there is a team assigned and the weekly detailed reportsAre there any areas for improvement or something Callbox could have done differently?For the virtual face to face sessions, perhaps to have more indepth analysis or suggestion instead of reading off exactly from the report pdf sent. this would help raise the value of the meeting --- #### Lead Generation for Data Platform & Integration Firm **The Project** - Services: Sales Outsourcing - Project size: $50,000 to $199,999 - Project length: July 2023 - Aug. 2024 **Project Summary**: Callbox provided lead generation services for a managed data platform. The team was responsible for creating a lead generation strategy, managing databases, and reporting. **Review Rating**: 4.5 - Quality: 4.5 - Schedule: 5.0 - Cost: 4.5 - Willing to Refer: 4.5 **The Reviewer** Sr. Global Strategy Manager, primeNumber Inc - Industry: Other industries - Client size: 51-200 Employees - Review Type: Online Review - Verified **The Review** — Jan 9, 2025 **Feedback Summary**: Callbox's efforts resulted in improved communication and engagement rates with targeted prospects. The team was flexible and accommodated changes in the project scope. Moreover, they were proactive, timely, and committed to providing high-quality service. ""They adapted quickly to our requests and ensured our needs were addressed promptly."" **BACKGROUND** Please describe your company and position.I am the Senior Global Strategy Manager of primeNumber IncDescribe what your company does in a single sentence.Fully managed modern data platform and integration service **OPPORTUNITY / CHALLENGE** What specific goals or objectives did you hire Callbox to accomplish?B2B Lead Generation **SOLUTION** How did you find Callbox?sales approachWhy did you select Callbox over others?High ratingsPricing fit our budgetGood value for costCompany values alignedHow many teammates from Callbox were assigned to this project?2-5 EmployeesDescribe the scope of work in detail. Please include a summary of key deliverables.The scope of work includes the following:Lead Generation Strategy Execution: Collaborating to create a tailored lead generation strategy that targets the desired audience effectively.Database Management: Building, maintaining, and segmenting a database of prospective leads for outreach campaigns.Campaign Management: Designing and executing multi-channel campaigns (email, phone, LinkedIn) for lead nurturing and conversion.Regular Updates and Reporting: Providing detailed performance analytics and campaign updates.Key Deliverables:Customized outreach campaigns.Verified lead lists.Regular performance reports.Strategy adjustments based on results and feedback. **RESULTS & FEEDBACK** What were the measurable outcomes from the project that demonstrate progress or success?The measurable outcomes from the project include:Response Rate: Improved communication and engagement rates with targeted prospects.Leads Generated: Delivery of qualified leads based on agreed criteria.Adaptability: Ability to pivot strategies based on feedback, demonstrating flexibility.Process Efficiency: Timely implementation of requested changes and adjustments.Geographic Targeting Insights: While success in the India region was limited, the learnings suggest potentially better results for markets like the U.S., showcasing areas of regional opportunity for future campaigns.These outcomes provide insights into both achievements and areas for refinement.Describe their project management. Did they deliver items on time? How did they respond to your needs?The project management was effective and responsive. They consistently delivered items on time and demonstrated flexibility in accommodating changes. Their team promptly addressed our needs, ensuring clear and open communication throughout the project. While the results in the targeted India region did not meet expectations, their adaptability and proactive adjustments reflected a strong commitment to meeting our requirements.What was your primary form of communication with Callbox?Virtual MeetingEmail or Messaging AppWhat did you find most impressive or unique about this company?What stood out most about this company was their exceptional flexibility and responsiveness. They adapted quickly to our requests and ensured our needs were addressed promptly. Additionally, their proactive communication and commitment to providing high-quality service, even in challenging situations, showcased their dedication to client satisfaction. This level of effort and adaptability was both impressive and unique.Are there any areas for improvement or something Callbox could have done differently?Callbox could improve by tailoring its strategies more effectively for non-US markets, where we found its approach less impactful. A deeper understanding of regional nuances and market-specific tactics might lead to better results in diverse geographic regions. Additionally, while its responsiveness was excellent, providing more proactive suggestions or alternative approaches to achieve better outcomes could have been beneficial. --- #### Sales Outsourcing for Software Company **The Project** - Services: Sales Outsourcing - Project size: Confidential - Project length: Jan. 2023 - Ongoing **Project Summary**: Callbox provides comprehensive SDR services for a software company. The team is responsible for lead generation and nurturing efforts, including identifying, engaging, and qualifying prospects. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Marketing Manager APAC+Japan, Quadient - Industry: Information technology - Client size: 1,001-5,000 Employees - Review Type: Online Review - Verified **The Review** — Jan 7, 2025 **Feedback Summary**: Callbox has delivered high-quality leads, directly contributing to a more substantial sales pipeline. The team has improved the client's efficiency and conversion rates. Callbox has met deadlines without compromising quality. Their structured approach and commitment to collaboration are impressive. ""They over-deliver and meet every area of our goals."" **BACKGROUND** Please describe your company and position.I am the Marketing Manager APAC+Japan of QuadientDescribe what your company does in a single sentence.Quadient helps businesses enhance customer experiences through innovative software solutions for customer communications, parcel delivery, and business process automation. **OPPORTUNITY / CHALLENGE** What specific goals or objectives did you hire Callbox to accomplish?Generate more leadsAppointment SettingLead follow up - post event focus as oneData cleanse & checking **SOLUTION** How did you find Callbox?GoogleWhy did you select Callbox over others?Pricing fit our budgetGreat culture fitGood value for costCompany values alignedHow many teammates from Callbox were assigned to this project?2-5 EmployeesDescribe the scope of work in detail. Please include a summary of key deliverables.Callbox involves providing comprehensive SDR services to support us (Quadient) lead generation and nurturing efforts. This includes identifying, engaging, and qualifying prospects to ensure a steady pipeline of high-quality leads for the sales team. Callbox utilizes targeted outreach strategies, including email campaigns, phone calls, and social media touchpoints, tailored to Quadient’s specific audience segments and business objectives.Key deliverables include a detailed lead qualification process, ensuring each lead meets Quadient’s predefined criteria before being passed on to the sales team. Regular reporting on campaign performance, lead status, and actionable insights is also provided to refine strategies and optimize outcomes. **RESULTS & FEEDBACK** What were the measurable outcomes from the project that demonstrate progress or success?The measurable outcomes from the Callbox SDR project highlight significant progress and success in advancing Quadient’s lead generation and nurturing initiatives. Callbox consistently delivered high-quality leads by qualifying and converting prospects into sales-ready opportunities, directly contributing to a stronger sales pipeline. This allowed Quadient’s sales team to focus their efforts on high-value prospects, improving overall efficiency and conversion rates.Describe their project management. Did they deliver items on time? How did they respond to your needs?They consistently deliver all items on time, ensuring that deadlines are met without compromising on quality. Their structured approach to managing campaigns and lead-nurturing activities provides clarity and alignment with Quadient’s objectives, making the partnership seamless and productive.What was your primary form of communication with Callbox?Virtual MeetingEmail or Messaging AppWhat did you find most impressive or unique about this company?What stands out most about Callbox is their exceptional responsiveness and commitment to collaboration, fostering a seamless and productive working relationship that consistently drives results.Are there any areas for improvement or something Callbox could have done differently?Absolutely none at all. They over-deliver and meet every area of our goals. We will continue to use them at all costs. --- #### Account-Based Marketing & Lead Gen for Diagnostics Co **The Project** - Services: Account-Based Marketing, Call Center Services, Demand Generation Marketing - Project size: Less than $10,000 - Project length: Sep. 2024 - Ongoing **Project Summary**: Callbox provides lead generation services for a diagnostics company. The team has identified, qualified, and engaged leads for the client, refined the client's ICPs and targeting strategies, and created lead briefs. **Review Rating**: 4.5 - Quality: 4.5 - Schedule: 4.0 - Cost: 3.5 - Willing to Refer: 4.5 **The Reviewer** Senior Regional Marketing Manager (APAC), Cepheid - Industry: Other industries - Client size: 1,001-5,000 Employees - Review Type: Online Review - Verified **The Review** — Dec 23, 2024 **Feedback Summary**: Callbox has delivered 1,500 outbound calls, 36 MQLs, 10 SQLs, one sales opportunity, 23 new accounts, and 42 enriched contacts. The team has been competent and worked with resilience. The team has held weekly meetings and provided updates. The team's process-oriented approach has stood out. ""Callbox is an organization that is professionally managed and process-oriented."" **BACKGROUND** Please describe your company and position.I am the Senior Regional Marketing Manager (APAC) of CepheidDescribe what your company does in a single sentence.Delivering a better way by enabling access to molecular diagnostics everywhere **OPPORTUNITY / CHALLENGE** What specific goals or objectives did you hire Callbox to accomplish?LeadGenBuilding a pipeline of MQLsData Enrichment **SOLUTION** How did you find Callbox?ReferralWhy did you select Callbox over others?High ratingsReferred to meHow many teammates from Callbox were assigned to this project?2-5 EmployeesDescribe the scope of work in detail. Please include a summary of key deliverables.Key Deliverables: Multichannel interactions to identify, qualify, engage, and seamlessly pass on leads to Cepheid team for further nurturing and conversionContinuous refinement of ICPs and targeting strategies, enriching the target database for precise and relevant lead generationDelivering detailed lead handoff briefs containing suggested introductions and customized communication strategies  **RESULTS & FEEDBACK** What were the measurable outcomes from the project that demonstrate progress or success?~1500 outbound calls36 MQLs10 SQLs1 sales opportunity23 new accounts/non users identified42 enriched contactsDescribe their project management. Did they deliver items on time? How did they respond to your needs?Despite of initial hiccups, the team demonstrated capabilities and competence, working with resilience to generate quality leads minimizing overlap with existing opportunities and customers of Cepheid. The lead handoff dossier is quite comprehensive to cover all relevant details about the prospects and the weekly cadence meetings provide good overview of the progress while also helping navigate through any challenges.What was your primary form of communication with Callbox?Virtual MeetingEmail or Messaging AppWhat did you find most impressive or unique about this company?Callbox is an organization that is professionally managed and process-oriented.Are there any areas for improvement or something Callbox could have done differently?Nothing specific at the moment, the project is progressing well! Perhaps a feedback loop with sales could be established to determine quality of leads generated and opportunities in funnel --- #### Lead Gen & Appointment-Setting for Security Solutions Co **The Project** - Services: Back Office Outsourcing, Business Valuation Services, Call Center Services - Project size: Confidential - Project length: Jan. 2023 - Dec. 2024 **Project Summary**: Callbox provided lead generation, sales support, and appointment-setting services for a security solutions company. The goal was to increase the client's sales pipeline and B2B and B2C connections. **Review Rating**: 4.5 - Quality: 5.0 - Schedule: 4.5 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Head of Business Dev Asia Pacific, Cochrane Global - Industry: Manufacturing - Client size: 5,001-10,000 Employees - Review Type: Online Review - Verified **The Review** — Dec 19, 2024 **Feedback Summary**: Callbox helped the client generate a steady flow of qualified leads and improve conversion rates. They increased customer relationships and engagement, resulting in time and cost efficiency. The team stood out for its comprehensive B2B lead generation services and human expertise. ""Callbox is trusted by top global companies to improve sales cycles, generate high-value leads, and support market growth."" **BACKGROUND** Please describe your company and position.I am the Head of Business Development Asia Pacific of Cochrane GlobalDescribe what your company does in a single sentence.With over four decades of experience in designing, engineering and manufacturing physical perimeter security barriers for the world's foremost corporations. **OPPORTUNITY / CHALLENGE** What specific goals or objectives did you hire Callbox to accomplish?Expand reach in APACTarget B2B connectionsTarget B2C connections **SOLUTION** How did you find Callbox?ReferralWhy did you select Callbox over others?High ratingsClose to my geographic locationGreat culture fitGood value for costReferred to meHow many teammates from Callbox were assigned to this project?2-5 EmployeesDescribe the scope of work in detail. Please include a summary of key deliverables.1. Service OverviewCallBox offers lead generation, sales support, and appointment setting services tailored to your business objectives. The goal is to increase your sales pipeline through effective communication with prospects and clients.2. Key Activitiesa. Lead Generation:Identifying and targeting potential leads based on your business profile, industry, and geographic preferences.Utilizing multiple channels like telemarketing, email, and social media outreach to connect with leads.Gathering necessary information such as contact details, company size, decision-makers, and buying intent.b. Appointment Setting:Scheduling meetings with high-potential leads.Coordinating appointments based on your sales team's availability.Using automated reminders and follow-ups to ensure high attendance rates.c. Data Verification and Cleansing:Ensuring that the lead and customer databases are regularly updated and accurate.Removing duplicates, correcting errors, and adding new relevant contact information.d. Sales Support:Nurturing leads that are not immediately ready to purchase, keeping them engaged with ongoing communication and targeted campaigns.Offering follow-up services, including reminders, updates, and providing additional product information.e. CRM Integration:Integrating the collected leads and appointments directly into your CRM system for seamless tracking and management.Ensuring the data flow is consistent and easy for your team to access.3. Key DeliverablesLead Lists:Compiled and verified lead lists with relevant business details and contact information.A target list segmented based on specific criteria like industry, location, and buying potential.Scheduled Appointments:A list of confirmed appointments with detailed information on the prospect, including their goals, challenges, and meeting agenda.Lead Nurturing Reports:Regular updates and follow-up reports on leads, including the status of communication, any challenges faced, and next steps for nurturing.Database Updates:Cleaned and organized databases containing accurate lead and customer information.CRM-ready data files with all relevant customer touchpoints and interaction history.Monthly Reports:Performance reports summarizing key metrics like leads generated, appointments set, conversion rates, and return on investment (ROI).Insights into market trends, feedback from leads, and recommendations for strategy refinement.4. Outcomes ExpectedIncreased Qualified Leads: Expect a steady flow of qualified leads based on highly targeted campaigns.Improved Conversion Rates: With higher-quality leads and well-scheduled appointments, your sales team can focus on closing deals.Enhanced Customer Relationships: Through consistent follow-ups and personalized communication, customer trust and engagement will increase.Time and Cost Efficiency: Automation and professional telemarketing allow your sales team to focus on high-value activities, reducing the time and resources spent on prospecting. **RESULTS & FEEDBACK** What were the measurable outcomes from the project that demonstrate progress or success?Number of Leads Generated: The total number of qualified leads collected through the call box system, tracking the volume of incoming inquiries.Lead Conversion Rate: The percentage of leads that were successfully converted into customers or clients, indicating the quality of leads and the effectiveness of follow-up strategies.Response Time: The average time it takes to respond to a lead after they interact with the call box, with faster response times often correlating with higher conversion rates.Customer Engagement: The level of interaction or engagement from the leads (e.g., follow-up calls, emails, or meetings scheduled), which indicates interest and potential for conversion.Cost per Lead (CPL): The average cost to generate each lead, helping to assess the cost-efficiency of the service.Return on Investment (ROI): The overall return generated from the leads compared to the cost of implementing the call box lead generation system.Lead Quality: The percentage of high-quality or high-potential leads, based on criteria such as industry, company size, or specific interests, demonstrating the targeting precision of the service.Customer Satisfaction/Feedback: Direct feedback from customers or leads on their experience with the call box, indicating how well the service met their expectations.Lead Nurturing and Follow-up Success: Tracking how many leads were nurtured over time and how many responded positively to further communications, showcasing the long-term effectiveness of the lead generation strategy.System Uptime and Reliability: Tracking the system’s operational performance, such as downtime or disruptions, which reflects the reliability and robustness of the call box service.Describe their project management. Did they deliver items on time? How did they respond to your needs?1. Project Management:Planning & Coordination: Companies involved in large infrastructure projects (ports, airports, data centers) tend to have detailed planning stages, including risk assessments, budgeting, and resource management. Projects of this scale are typically managed using industry-standard frameworks such as PMBOK (Project Management Body of Knowledge) or Agile methodologies, depending on the nature of the project.Cross-Disciplinary Teams: These projects often involve a mix of engineers, contractors, government agencies, and service providers. The coordination of all these stakeholders is crucial for delivering the project on time.Technology Integration: For projects like data centers, modern project management tools (e.g., BIM, cloud-based software) are utilized for real-time tracking and management.2. Timely Delivery:Delays in Large Projects: Delays are common in large-scale projects due to unforeseen circumstances like regulatory approvals, weather conditions, or budget overruns. However, companies typically have contingency plans to address such issues.Successful On-Time Deliveries: In cases where deadlines are met, companies often focus on strong project monitoring and control systems, which help to ensure timelines are adhered to. Project managers use Gantt charts, project dashboards, and milestone tracking to manage the schedule.3. Responsiveness to Needs:Customer-Centric Approach: Companies in the infrastructure sector are usually highly responsive to the needs of their clients, especially for critical infrastructure like airports and data centers, where uptime and safety are non-negotiable.Communication: Regular status updates and meetings are held with clients to ensure that any concerns are promptly addressed. Many companies use customer service portals or dedicated client managers to maintain clear communication throughout the project.Adaptability: In the face of changing project requirements, especially in tech-heavy projects like data centers, these companies often show flexibility. They may adapt to evolving customer needs, be it in power usage, connectivity, or security measures.What was your primary form of communication with Callbox?In-Person MeetingVirtual MeetingEmail or Messaging AppWhat did you find most impressive or unique about this company?Callbox stands out for its comprehensive B2B lead generation services, offering a combination of human expertise and AI-powered technology. What makes it unique is its ability to cater to global markets across diverse industries, with a strong emphasis on account-based marketing (ABM) and cross-border expansion. Their multi-channel outreach, including calls, emails, and digital touchpoints, helps companies efficiently connect with ideal prospects. Additionally, Callbox is trusted by top global companies to improve sales cycles, generate high-value leads, and support market growthAre there any areas for improvement or something Callbox could have done differently?While Callbox excels in multi-channel B2B lead generation and targeting global markets, there could be further improvement in offering more transparent case studies or client success stories to showcase the effectiveness of their services in varied industries. Additionally, integrating more personalized or flexible pricing options could help cater to a broader range of businesses, from startups to large enterprise --- #### Call Center Services for Healthcare Company **The Project** - Services: Call Center Services - Project size: $10,000 to $49,999 - Project length: Oct. 2024 - Feb. 2025 **Project Summary**: Callbox provided call center services for a healthcare company. The goal was to generate outreach via multi-channels using the client's existing database for core and non-core audiences. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Executive, Hello Health Group - Industry: Other industries - Client size: 201-500 Employees - Review Type: Online Review - Verified **The Review** — Dec 19, 2024 **Feedback Summary**: Callbox generated 1–2 appointments per week, adding pure value to the client's business development efforts. The team was responsive, flexible, and receptive to feedback. Their extensive resources of high-quality talent and strong industry skills were impressive. ""Callbox was very responsive and flexible in their approach."" **BACKGROUND** Please describe your company and position.I am the Executive of Hello Health GroupDescribe what your company does in a single sentence.Asia's largest digital healthcare platform providing medically reviewed information for everyone. **OPPORTUNITY / CHALLENGE** What specific goals or objectives did you hire Callbox to accomplish?Target a specific audience and generate awareness of HelloHealth's B2B offering **SOLUTION** How did you find Callbox?Online SearchWhy did you select Callbox over others?Referred to meHow many teammates from Callbox were assigned to this project?6-10 EmployeesDescribe the scope of work in detail. Please include a summary of key deliverables.Help with Callbox's existing database for our core and non-core audiences to target and generate outreach via multi-channels. Total of 3 month engagement with main key deliverable of converted leads, i.e. appointments with interested parties. **RESULTS & FEEDBACK** What were the measurable outcomes from the project that demonstrate progress or success?So far on average 1-2 appointments generated per week with clientele that wasn't on our hunting list or radar at all, hence a pure value-add to our existing business development efforts.Describe their project management. Did they deliver items on time? How did they respond to your needs?Callbox was very responsive and flexible in their approach. Feedback is taken seriously and applied swiftly. Even a campaign break between holiday season was possible, which made it even more effective. What was your primary form of communication with Callbox?Virtual MeetingEmail or Messaging AppWhat did you find most impressive or unique about this company?The resources they have and the sheer volume of outreach activities they can accomplish compared to dping this inhouse.Are there any areas for improvement or something Callbox could have done differently?Callbox could work on improving their effectiveness in certain markets where English is not so well spoken. There were clear performance differences with e.g. Vietnam compared to Indonesia, Philippines and Malaysia. --- #### Lead Generation Services for Logistics Company **The Project** - Services: Email Marketing, Sales Outsourcing, Social Media Marketing - Project size: $10,000 to $49,999 - Project length: Nov. 2024 - Ongoing **Project Summary**: Callbox provides lead generation services for a logistics company. Their tasks include email and call outreach, appointment setting, lead qualification, and LinkedIn management. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 4.0 - Willing to Refer: 5.0 **The Reviewer** Business Development Manager, Logistics Company - Industry: Supply Chain, Logistics, and Transport - Client size: 11-50 Employees - Review Type: Online Review - Verified **The Review** — Dec 17, 2024 **Feedback Summary**: Callbox has successfully set appointments and qualified leads for the client. The team manages the project well and provides updates regularly to the client via Microsoft Teams. What stands out about Callbox is their organized approach, clear communication, and responsiveness. ""They're a great partner to work with."" **BACKGROUND** Please describe your company and position.I am the Business Development Manager of a supply chain, logistics, and transport company Describe what your company does in a single sentence.Logistics and Supply Chain Solutions **OPPORTUNITY / CHALLENGE** What specific goals or objectives did you hire Callbox to accomplish?To assist our company to reach out to customers to set appointments for sales meetingsTo reach out to companies that we don't have contact information on **SOLUTION** How did you find Callbox?Online SearchWhy did you select Callbox over others?Pricing fit our budgetGood value for costPositive case study in same industryHow many teammates from Callbox were assigned to this project?2-5 EmployeesDescribe the scope of work in detail. Please include a summary of key deliverables.-Manage a LinkedIn profile-email & call outreach to prospective clients-Lead Qualification-Appointment settingKey deliverables are appointment settings with opportunities for my company to quote for our services **RESULTS & FEEDBACK** What were the measurable outcomes from the project that demonstrate progress or success?-Amount of leads qualified-Amount of appointments set for usDescribe their project management. Did they deliver items on time? How did they respond to your needs?Project managed very well from start.Project meetings are held regulary with deliverables in each step deliveried on time.Close communication and updates from Callbox on Microsoft Teams. In short, very responsive and agile to changes needed. They're a great partner to work withWhat was your primary form of communication with Callbox?Virtual MeetingEmail or Messaging AppWhat did you find most impressive or unique about this company?-Structured in every step.-Clear communication-Agile and responsive to changes and customisation-Covers a wide aspect of the whole sales cycle (not just calls and emails but LinkedIn as well)Are there any areas for improvement or something Callbox could have done differently?Not that I can think of; they been great so far --- #### Lead Generation & Webinar Mgmt for IT Services Co **The Project** - Services: Sales Outsourcing - Project size: Confidential - Project length: Jan. 2020 - June 2023 **Project Summary**: Callbox provides lead generation services to an IT services company. The team generates leads, schedules appointments with key stakeholders and decision-makers, and organizes and manages webinars. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Sales Manager, Yularatech - Industry: Other industries - Client size: 11-50 Employees - Review Type: Online Review - Verified **The Review** — May 30, 2023 **Feedback Summary**: Callbox’s efforts have resulted in an increase in qualified leads, conversion rates, and webinar attendees, ultimately improving the client's ROI and appointment-to-opportunity ratio. Callbox is proactive, communicative, and timely. Moreover, they're responsive, understanding, and flexible. ""Callbox exhibited proactive problem-solving skills."" **BACKGROUND** Please describe your company and position.I am the Sales Manager of YularatechDescribe what your company does in a single sentence.We provide comprehensive IT services to our clients. **OPPORTUNITY / CHALLENGE** What specific goals or objectives did you hire Callbox to accomplish?Generate high-quality leads: Our primary objective was to identify and qualify leads that were highly likely to convert into valuable opportunities for our business.Schedule appointments with prospects: We aimed to have meaningful engagements with potential customers by having Callbox's team schedule appointments for our sales team.Facilitate webinars: We wanted Callbox to help us organize and manage webinars, providing us with a platform to showcase our products and services to a wider audience. **SOLUTION** How did you find Callbox?ReferralWhy did you select Callbox over others?High ratingsPricing fit our budgetGreat culture fitGood value for costCompany values alignedHow many teammates from Callbox were assigned to this project?2-5 EmployeesDescribe the scope of work in detail. Please include a summary of key deliverables.Summary of Key Deliverables:A consistent flow of qualified leads with relevant contact information and detailed lead profiles.Well-qualified appointments scheduled with decision-makers and key stakeholders.Well-executed webinars with increased attendee participation and comprehensive post-event reports.Open and transparent communication, including regular progress updates and prompt resolution of any issues.By encompassing these deliverables, Callbox demonstrated their ability to deliver comprehensive lead generation services, effective appointment setting, and seamless webinar facilitation for Yularatech. **RESULTS & FEEDBACK** What were the measurable outcomes from the project that demonstrate progress or success?The project with Callbox yielded several measurable outcomes that clearly demonstrated progress and success for Yularatech. These outcomes can be quantified and serve as tangible evidence of the positive impact achieved. Here are some key measurable outcomes from the project:Increased Quantity of Qualified Leads: Callbox's lead generation efforts resulted in a significant increase in the number of qualified leads for Yularatech. Compared to our previous lead generation strategies, we experienced a notable boost in the volume of leads generated within the project timeframe.Higher Conversion Rates: The quality of leads provided by Callbox contributed to improved conversion rates. By focusing on identifying prospects who exhibited genuine interest in our offerings, we observed a higher likelihood of converting leads into valuable opportunities. This increase in conversion rates directly correlated with the effectiveness of Callbox's lead generation strategies.Improved Appointment-to-Opportunity Ratio: Through Callbox's appointment setting services, we witnessed an improvement in the appointment-to-opportunity ratio. The appointments scheduled by Callbox consistently involved decision-makers and key stakeholders, leading to more meaningful engagements and higher chances of converting those appointments into opportunities.Increased Webinar Attendees: Callbox's expertise in webinar facilitation resulted in a significant increase in the number of webinar attendees. Their targeted promotion efforts and effective management of the webinar process attracted a larger audience, enhancing our reach and brand visibility.Enhanced Return on Investment (ROI): The combined impact of the increased quantity and quality of leads, improved conversion rates, and successful webinars resulted in an enhanced return on investment. The measurable outcomes showcased the value delivered by Callbox, confirming that the project's objectives were met and exceeded.Positive Feedback from Sales Team: The feedback received from our sales team further emphasized the project's success. The appointments arranged by Callbox were consistently aligned with our target market and resulted in productive sales discussions. This positive feedback from our sales team validated the effectiveness of Callbox's lead generation and appointment setting services.These measurable outcomes collectively demonstrate the progress and success achieved through our partnership with Callbox. The increased quantity and quality of leads, improved conversion rates, higher webinar attendees, enhanced ROI, and positive feedback from the sales team provide concrete evidence of the project's positive impact on Yularatech's growth and business objectives.Describe their project management. Did they deliver items on time? How did they respond to your needs?Callbox consistently delivered items on time. They maintained open and proactive communication throughout the project. Callbox demonstrated flexibility and adaptability to cater to our evolving needs. They were highly responsive to our queries and concerns. Callbox exhibited proactive problem-solving skills. Their team was readily available and receptive to our feedback.What was your primary form of communication with Callbox?In-Person MeetingVirtual MeetingEmail or Messaging AppWhat did you find most impressive or unique about this company?What we found most impressive and unique about Callbox was their exceptional ability to understand our business and tailor their services accordingly. They took the time to thoroughly comprehend our target market, value proposition, and specific goals. This deep understanding translated into their lead generation strategies, appointment setting, and webinar facilitation, which were all customized to align with our unique needs.Are there any areas for improvement or something Callbox could have done differently?While our experience with Callbox was largely positive, there were a few areas where we believe they could have improved or done things differently:Refinement of Lead Qualification Criteria: There were instances where some of the leads provided by Callbox did not align perfectly with our target market or ideal customer profile. We believe that further refining the lead qualification criteria could have resulted in an even higher quality of leads, minimizing the need for additional filtering on our end.More Comprehensive Reporting: While Callbox provided regular updates on the progress of lead generation activities and other deliverables, we felt that the reporting could have been more comprehensive. Having more detailed reports, including metrics such as lead engagement levels and conversion rates, would have provided us with deeper insights into the effectiveness of their strategies and better visibility into the results.Enhanced Personalization in Appointment Setting: While Callbox did a commendable job in scheduling appointments with prospects, we believe that adding a more personalized touch to the appointment setting process could have further improved the quality of engagements. Tailoring the messaging and approach to each prospect's specific needs and pain points would have enhanced the likelihood of successful outcomes in those appointments.It's important to note that these areas for improvement are relatively minor and did not significantly impact the overall success of our collaboration with Callbox. They are provided as constructive feedback to enhance their already impressive services and strengthen their value proposition to clients. --- #### Demand Generation Services for SaaS Company **The Project** - Services: Other Digital Marketing - Project size: $10,000 to $49,999 - Project length: Aug. 2022 - Ongoing **Project Summary**: A SaaS provider has engaged with Callbox for demand generation. They create a list of target accounts, a landing page, email and message copy, a calling script, and a multi-channel demand generation program. **Review Rating**: 5.0 - Quality: 4.5 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** CMO, AutoPylot Technologies - Industry: Other industries - Client size: 1-10 Employees - Review Type: Online Review - Verified **The Review** — Oct 19, 2022 **Feedback Summary**: Since collaborating with Callbox, the company has obtained 10 companies trying their solution. The project manager is accessible at any time, regularly holding weekly check-ins. Furthermore, the team is an experienced and full-service company that fulfills all the client's needs.  ""Callbox is an experienced demand generation company."" **BACKGROUND** Please describe your company and your position there. I'm the CMO of a seed-round enterprise SaaS provider. **OPPORTUNITY / CHALLENGE** For what projects/services did your company hire Callbox, and what were your goals?? The goal of the project was setting appointments for our single sales rep. We needed a full-service, multi-channel demand gen engine, and Callbox provided it. **SOLUTION** How did you select this vendor and what were the deciding factors? We wanted full service, from list building to copy to execution. Plus we wanted multi-channel, more than just emails or phone calls. Callbox provides the full range of demand gen services and capabilities ideal for a thinly staffed company like AutoPylot Technologies. Describe the project in detail and walk through their service package, including any calling tools used. We worked together to build a list of target accounts, along with prospect roles and job titles. We worked together to create a landpage, email/messaging copy and a calling script. They provided feedback on best practices from their experiences. We were able to turn up a multi-channel demand gen program in under 4 weeks. Who did you work with and what was the feedback process like? Our primary contact is a day to day program manager. We have weekly update calls with the extended team which include calling, emailing and SEO resources. I appreciate that Callbox will come to the weekly review with recommendations for changes or adjustments to the program based on the results we are receiving. **RESULTS & FEEDBACK** Can you share any measurable outcomes of the project or general feedback about the service? We're still early in the engagement, but we went from zero to 10s of companies trialing the AutoPylot solution. We knew we had a good product, Callbox connected us with the decision makers so we could tell our story. Describe their project management style, including communication tools and timeliness. Callbox does what they say they are going to do. We have a weekly check-in, but our program manager is available any time during the week. What did you find most impressive or unique about this company? Callbox is an experienced demand generation company. They have honed their processes, skills, and team to be very effective. For a small company like AutoPylot with limited resources, Callbox was exactly the full-service 'engine' we needed to get connected to our prospective customers. Are there any areas for improvement or something they could have done differently? It turns out our initial targeted list wasn't ideal. Within the first two weeks, we weren't getting meetings. Callbox came to us highlighting the problem and offering suggestions. In the end, we pivoted quickly and immediately saw the results both Callbox and AutoPylot Technologies expected. Kudos. --- #### Lead Generation for Marketing Technology Consulting Firm **The Project** - Services: Other IT Consulting and SI - Project size: $10,000 to $49,999 - Project length: Aug. 2022 - Mar. 2023 **Project Summary**: A marketing technology solutions company has collaborated with Callbox for lead generation. The team handles the company's inbound and outbound calls, email campaigns, and social media to increase leads.  **Review Rating**: 4.5 - Quality: 4.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 4.5 **The Reviewer** COO, Marketing Technology Consulting Firm - Industry: Other industries - Client size: 51-200 Employees - Review Type: Online Review - Verified **The Review** — Oct 4, 2022 **Feedback Summary**: Within six weeks of collaborating with Callbox, the company has received 10, of which two have become opportunities. The team effectively handles the workflow and communication. Above all, their passion, transparency, and speed are their most significant assets. ""They've been very effective."" **BACKGROUND** Please describe your company and your position there. I'm the COO of CLEARGOALS. CLEARGOALS is an Enterprise Marketing Technology consultancy founded in 2008. CLEARGOALS provides traditional enterprise software services - including implementations, integrations, training, database architecture, customized solutions, and configuration services - along with marketing agency programs and staff augmentation for marketing departments. **OPPORTUNITY / CHALLENGE** For what projects/services did your company hire Callbox? We hired Callbox to jump start our efforts around Lead Generation. **SOLUTION** How did you select this vendor and what were the deciding factors? Jini Panogan was easy to work with and did a great job presenting the Callbox solution. The team Callbox provides has been great to work with and the Pipeline and the Hubspot tool have been excellent. Describe the project in detail and walk through the stages of the project. CLEARGOALS signed an initial three-month contract.  Callbox has assigned a team comprising a Customer Success Manager, a Production Manager, and a few supporting team members.  They have been working on calls, an email campaign and social channels.  We also have a weekly touchpoint where we discuss progress to date and feedback on how the calls, emails and social touchpoints are going.   How many resources from the vendor's team worked with you, and what were their positions?  We have been working with an AE, Customer success manager, production manager and a couple of supporting team members.    **RESULTS & FEEDBACK** Can you share any outcomes from the project that demonstrate progress or success? After our first 6 weeks, we have received 10 leads, and 2 are already opportunities.  How effective was the workflow between your team and theirs? They've been very effective. What did you find most impressive or unique about this company? The passion, clear communication, and ability to learn about our business and come up to speed very quickly.  Are there any areas for improvement or something they could have done differently? Nothing yet.    --- #### Lead Generation for Operational Management Platform **The Project** - Services: Content Marketing - Project size: Confidential - Project length: Jan. 2021 - Ongoing **Project Summary**: Callbox is the lead generation partner for an operational management platform. They provide outreach services to potential clients and utilize multiple communication channels to generate leads. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Senior Business Development Executive, OpsVeda, Inc - Industry: Other industries - Client size: 11-50 Employees - Review Type: Online Review - Verified **The Review** — Sep 13, 2022 **Feedback Summary**: Callbox has driven impressive results as the project progresses. They have become an extension of the current sales team with their aligned priorities. By delivering effective results, they have secured an extended partnership with the client. Their consistency stands out. ""They have constantly worked hard to refine and optimize our engagement."" **BACKGROUND** Please describe your company and your position there. I am the Senior Business Development Executive at OpsVeda. We are an Operational Management Platform in the SaaS space. **OPPORTUNITY / CHALLENGE** For what projects/services did your company hire Callbox? We leverage Callbox as one of our primary resources for lead generation. - Our company has used Callbox to reach various industries and speak with senior members of those organizations. They have consistently performed and often outperformed our expectations for this type of service, from making the first contact, nurturing the prospect relationship, booking the first discovery call, and owning all of the touch points. They have always seemed to deliver. **SOLUTION** How did you select this vendor and what were the deciding factors? We engaged a few companies that are in the lead generation space initially. After a few months we short-listed two companies, one being Callbox and start our campaign together. Describe the project in detail and walk through the stages of the project. The project is ongoing. Callbox has served as the primary source for lead generation for our company. They essentially operate as an extension to our sales team and handle a good portion of the necessary steps in the early stages of the sales process. We targeted certain geographic location and leveraged a dedicated team through callbox to utilize multiple communication channels. How many resources from the vendor's team worked with you, and what were their positions? They have assigned one of their Operations Mangers, and she has two team leads that report directly to her. Each team lead has about 4-7 team members that work directly on our campaign across various communication channels. **RESULTS & FEEDBACK** Can you share any outcomes from the project that demonstrate progress or success? We have set a target of a certain number of new meetings each week, with clients who meet a certain criteria. We started out with one campaign and have since double that, and are negotiating adding a third Callbox team now. How effective was the workflow between your team and theirs? They are essentially an extension of our current sales team. We rarely feel the difference since our priorities are aligned. What did you find most impressive or unique about this company? They are very consistent and effective. This very important for any sales process to succeed. Are there any areas for improvement or something they could have done differently? They have constantly worked hard to refine and optimize our engagement. At this time I do not have any recommendations for further optimization of our partnership with Callbox. --- #### Lead Generation for Software Development Company **The Project** - Services: Call Center Services - Project size: $10,000 to $49,999 - Project length: Aug. 2022 - Ongoing **Project Summary**: Callbox supports a software development company's lead generation initiatives by implementing outbound approaches. They manage marketing through different channels such as phone calls, emails, and social media. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 4.5 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Head of International Business, Software Development Company - Industry: Other industries - Client size: 11-50 Employees - Review Type: Online Review - Verified **The Review** — Sep 12, 2022 **Feedback Summary**: Callbox's excellent communication and services earned positive remarks from the client. Their project management style matches the project's needs and ensures all necessary information is taken. Overall, their support allows the internal team to progress toward their goals quickly. ""Callbox provides support from scratch, and they ensure they support your project each step of the way."" **BACKGROUND** Please describe your company and your position there. We are a Software Development company providing web, app, and software development implementation. Additionally, we provide staff augmentation services. My role is Head of International Business. **OPPORTUNITY / CHALLENGE** For what projects/services did your company hire Callbox, and what were your goals?? We need to expand our sales operations. We contacted Callbox for support through different online channels such as phone calls, emails, and social media support. **SOLUTION** How did you select this vendor and what were the deciding factors? Availibitly, Professionalism, and Pricing were some of the key factors in our decision. They offer a complete solution compared to other vendors. Describe the project in detail and walk through their service package, including any calling tools used. The project consists of a 12-month support operation to help us elevate our sales. First, would be the evaluation period and then the implementation of the different outbound approaches to be conducted. Here we will evaluate will way we have a better conversion rate. Who did you work with and what was the feedback process like? I was assigned to one representative and this person was involved with the rest of the internal team members. It's good this way as you get to speak directly just with one person. In my personal opinion, I'd rather just be in communication with 1 person, and this person executes internally with their team. **RESULTS & FEEDBACK** Can you share any measurable outcomes of the project or general feedback about the service? Our project is still ongoing in order to provide a measurable outcome but their communication and service its outstanding. Describe their project management style, including communication tools and timeliness. The management is very specific on their needs and makes sure all the necessary information is taken in order to reach the desired goals. All formal communication is done via email, and they manage good time management in their responses. What did you find most impressive or unique about this company? Callbox provides support from scratch, and they ensure they support your project each step of the way. I'd like the most that so far the different tools are being used to make sure the perfect outbound channel is maximized. Are there any areas for improvement or something they could have done differently? None. I'm very happy with the experience. --- #### Lead Generation Services for Decision Intelligence Firm **The Project** - Services: Call Center Services - Project size: $10,000 to $49,999 - Project length: June 2022 - Ongoing **Project Summary**: Callbox provides lead generation services for a decision intelligence firm. They've provided a curated list of prospects based on the client's ICP and then conducted outreach efforts across multiple channels. **Review Rating**: 5.0 - Quality: 4.5 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 4.5 **The Reviewer** Managing Partner, Decision Intelligence Firm - Industry: Other industries - Client size: 11-50 Employees - Review Type: Online Review - Verified **The Review** — Aug 29, 2022 **Feedback Summary**: The client is very satisfied with the results so far — they've already booked intro meetings with several new leads. Callbox impresses with their professionalism and English-speaking skills, and they hold weekly stand-up meetings to discuss any updates. They're also prompt and easy to work with. ""Their professionalism and ability to speak English perfectly is impressive."" **BACKGROUND** Please describe your company and your position there. I'm the managing partner at Astral Insights. We are an end-to-end decision intelligence firm helping our clients make intelligent, data-driven decisions to improve company performance. **OPPORTUNITY / CHALLENGE** For what projects/services did your company hire Callbox, and what were your goals?? We are a growing startup with most of our resources focused on account management, consulting, and technology development and implementation. We needed more resources to run our outbound sales and marketing initiatives. **SOLUTION** How did you select this vendor and what were the deciding factors? We searched for lead generation firms with a long track record of success, broad service offerings, and an affordable service. Callbox was the most professional of these. Describe the project in detail and walk through their service package, including any calling tools used. Callbox provided a curated list of prospects based on our ICP. They then created and executed a multitouch outreach campaign across phone, Google Adwords, Linkedin, and email channels. They booked meetings with prospects who then spoke with our partners (equivalent to account executives). Who did you work with and what was the feedback process like? We have a customer success manager who quickly responded to our feedback. **RESULTS & FEEDBACK** Can you share any measurable outcomes of the project or general feedback about the service? We have gotten significantly more intro meetings with potential clients and are pleased with the results thus far. Describe their project management style, including communication tools and timeliness. Weekly standup session to discuss progress, reports, and other materials. What did you find most impressive or unique about this company? Their professionalism and ability to speak English perfectly are impressive, even though their entire team is located in the Philippines. Are there any areas for improvement or something they could have done differently? Took a little bit of coaching to get the calls smooth, and they require very strict scripts. Little creativity in terms of the overall service, but it is executed well nonetheless. --- #### Appointment Setting for B2B Services Company **The Project** - Services: Call Center Services - Project size: $10,000 to $49,999 - Project length: Mar. - Dec. 2021 **Project Summary**: Callbox was a B2B services company’s appointment setter. Their team conducted cold calls to small- and medium-sized businesses and used HubSpot to log information.  **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 4.5 - Willing to Refer: 5.0 **The Reviewer** Sales & Marketing Manager, B2B Services Company - Industry: Financial services - Client size: 11-50 Employees - Review Type: Online Review - Verified **The Review** — Jun 8, 2022 **Feedback Summary**: Callbox’s appointments had a 90% meeting rate, and their work received positive feedback from the client. They fostered a productive partnership through a communicative and responsive approach. Beyond their customer service skills, the quality of their appointments was impressive.  ""They were wonderful to work with, and we communicated regularly."" **BACKGROUND** Please describe your company and your position there. We sell merchant services. We are 100% B2B. I am the Sales & Marketing Manager **OPPORTUNITY / CHALLENGE** For what projects/services did your company hire Callbox, and what were your goals?? WE were looking to have qualified appointments set for my sales team **SOLUTION** How did you select this vendor and what were the deciding factors? CallBox has a unique system of touching potential customers in multiple ways as to gain their interest. their system was unique and the price point made it cost effective. Describe the project in detail and walk through their service package, including any calling tools used. They made cold calls to small and medium sized business looking to get in touch with C-suite people or owners for our team to meet with. they communicated the information via Hubspot a tool that they provided to us. Who did you work with and what was the feedback process like? I worked with Melisa and her team. They were wonderful to work with, and we communicated regularly. Melisa was extremely responsive as was her team. **RESULTS & FEEDBACK** Can you share any measurable outcomes of the project or general feedback about the service? The appointments that they set and they confirmed for us were great. We were able to meet with 9 out of 10 of them at the time it was originally schedule for and they knew exactly why we were coming. Describe their project management style, including communication tools and timeliness. Melissa and I communicated via email regularly and used Hubspot for lead information. What did you find most impressive or unique about this company? The quality of the appointment was GREAT. No fluff and no forced appointments. These were people who were interested in speaking to us. Are there any areas for improvement or something they could have done differently? I wish we could have gotten creative in a payment plan to continue out project together. --- #### Lead Generation for Dental Care Company **The Project** - Services: Other Digital Marketing - Project size: Confidential - Project length: Feb. 2021 - Ongoing **Project Summary**: Callbox has been hired by a dental lab for their lead generation services. Their main task involves cold calling and setting appointments with prospective customers. The goal is to acquire 3–4 customers weekly. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 4.5 - Cost: 4.5 - Willing to Refer: 5.0 **The Reviewer** VP of Sales & Marketing, Keating Dental Lab - Industry: Other industries - Client size: 51-200 Employees - Review Type: Online Review - Verified **The Review** — May 3, 2022 **Feedback Summary**: With Callbox's help, the client has achieved their objective for this project. The team impresses with their flexibility and proactiveness — they accommodate sudden requests and always make sure to follow up on deliverables. They're also efficient, punctual, and reliable.  ""Their workflow is very effecitve, and they deliver on time."" **BACKGROUND** Please describe your company and your position there. We are a dental laboratory who specialize in manufacturing implants, fixed dental restorations, and removable dental appliances. I'm the Vice President of Sales and Marketing **OPPORTUNITY / CHALLENGE** For what projects/services did your company hire Callbox, and what were your goals? The main project was to acquire new qualified customers . The goal is to add 3-4 new customers a week that meet our criterias. **SOLUTION** How did you select this vendor and what were the deciding factors? We selected the vendor after reviewing many others and when we interviewed them, we felt very comfortable the they can represent our company very well. Describe the scope of work in detail, including the project steps, key deliverables, and marking tools used. The project required the following steps: 1. Cold calling on prospective dentists in the United States 2. Qualify the dentist who expressed interest in trying our laboratory 3. Forward marketing materials and specials prior to our call 4. Secured a call date and time with decision making individual at the dental office How many resources from the vendor's team worked with you, and what were their positions? I believe we worked with at least 5 individuals including the telemarketers assigned our account. **RESULTS & FEEDBACK** Can you share any measurable outcomes of the project or general feedback about the deliverables? The CallBox did meet our objective and were flexible enough through the early part of the relationship which allowed us to make numerous changes to the approach and expectations. How effective was the workflow between your team and theirs? Their workflow is very effecitve, and they deliver on time. What did you find most impressive or unique about this company? The reporting and follow-up with any deliverable we agreed to. Are there any areas for improvement or something they could have done differently? There is always different ways of how you accomplish the same objective. I believe understanding what we consider to be an ideal customer is something that could have been vented a little more to help speed the process and minimize the unqualified prospects. --- #### Lead Generation & Digital Marketing for Business Consultancy **The Project** - Services: Advertising, Content Marketing, Direct Marketing, Marketing Strategy, Other Digital Marketing - Project size: $50,000 to $199,999 - Project length: Jan. 2007 - Ongoing **Project Summary**: A business consultancy was looking to extend their reach and garner appointments with prospective clients, so they engaged with Callbox for their lead generation and digital marketing services. **Review Rating**: 4.0 - Quality: 4.0 - Schedule: 4.0 - Cost: 3.0 - Willing to Refer: 5.0 **The Reviewer** Principal, Alliance Cost Containment - Industry: Other industries - Client size: 11-50 Employees - Review Type: Phone Interview - Verified **The Review** — Apr 20, 2022 **Feedback Summary**: The team is highly responsive to the needs and requirements of the clients, and internal stakeholders are particularly impressed with their approach to communication and flexibility to achieve consistently excellent results. ""They’re very responsive from a project management perspective."" **BACKGROUND** Introduce your business and what you do there. I’m the principal at Alliance Cost Containment, a cost reduction business consultancy. **OPPORTUNITY / CHALLENGE** What challenge were you trying to address with Callbox? We needed someone to help us set appointments with CFOs from various industries. **SOLUTION** What was the scope of their involvement? Callbox provides us with their lead generation and marketing services to amplify our efforts in reaching CFOs from different companies and industries. We first give them the criteria that the prospective client needs for a certain campaign, and they move forward in creating content that’s guided and edited by me. What is the team composition? We work with about five people from their company. How much have you invested with them? We’ve spent at least $50,000 on this partnership. What is the status of this engagement? We’ve been working with Callbox since January 2007. **RESULTS & FEEDBACK** What evidence can you share that demonstrates the impact of the engagement? Their previous business model had us paying a flat fee whether we get new clients or not but in our last negotiation, they were willing to modify their model and guarantee a certain number of appointments for a certain fee. How did Callbox perform from a project management standpoint? They’re very responsive from a project management perspective, and we typically communicate through email and phone. What did you find most impressive about them? We’re impressed with their communication skills and willingness to adapt to our needs. Are there any areas they could improve? They need to tighten up their timelines in order to follow up with prospective clients more consistently. Do you have any advice for potential customers? They’re willing to prepare your project with you, so make sure you spend enough time doing that before starting the engagement — ensure that they understand your business and how it works. --- #### Lead Generation for Telecommunications Company **The Project** - Services: Call Center Services - Project size: $10,000 to $49,999 - Project length: Jan. 2021 - Jan. 2022 **Project Summary**: Callbox provided lead generation and appointment setting services for a telecommunications company. They implemented outreach campaigns over the phone and through LinkedIn and social media.  **Review Rating**: 0.5 - Quality: 0.5 - Schedule: 0.5 - Cost: 0.5 - Willing to Refer: 0.5 **The Reviewer** Director of Sales, Metropark Communications - Industry: Telecommunications - Client size: 11-50 Employees - Review Type: Online Review - Verified **The Review** — Apr 20, 2022 **Feedback Summary**: Callbox’s campaigns were a failure — the leads they generated were poor quality and way below their target. Their efforts didn’t lead to any inquiries, and their callers seemed amateurish. As such, the client thought the partnership was only a waste of time and resources.  ""We spent a ton of money and got next to nothing."" **BACKGROUND** Please describe your company and your position there. Metropark Communications is a telecommunications company the St. Louis MO. We work with all businesses, in all industries, of all size. I am the Director of Sales. **OPPORTUNITY / CHALLENGE** For what projects/services did your company hire Callbox, and what were your goals?? We hired Callbox for lead generation and appointment setting. **SOLUTION** How did you select this vendor and what were the deciding factors? The owner took a call from a sales rep and they sold the company well. Then we spent a ton of money and got next to nothing. I would set more of my own appointments in a month then the entire team at Callbox. Describe the project in detail and walk through their service package, including any calling tools used. There were at least 2 people to be calling in person to set in person appointments for our sales team. There were also a team of other individuals that were connecting and working on setting appointments via linkedIn and other social media. The goal was to set a 15 appointment, in person, for a Metropark rep. No sales involved for the Callbox team. Who did you work with and what was the feedback process like? Jesper and Faith. I would get an email with the stats on Tuesday and then they would read those to me on Wednesday.... **RESULTS & FEEDBACK** Can you share any measurable outcomes of the project or general feedback about the service? This was a waste of time and money for Metropark. Should have a very easy project for the Callbox team and we received less than what was promised. We were promised around 2-6 leads a week and maybe received that per month if we were lucky. Then of those leads, most all were phone calls and not in person, and then they would not answer the phone. Describe their project management style, including communication tools and timeliness. Not sure there was any.... The initial start was managed to ensure that all monies went thru from Metropark, but then I'm not sure if much work was actually done. There was even a few numbers of ours we added to the lists and they were NEVER called... What did you find most impressive or unique about this company? Cant say there is anything that I find unique outside of all the money needing to be paid up front. Will never do that again.... Are there any areas for improvement or something they could have done differently? I'm not a lead generation firm, that is not my call. That is why we paid you. I know that speaking more clearly and not reading from a script (that sounds like the first time you have ever read it) is not helpful to get people to keep talking to you. In April 2021, I was walking your callers thru how to talk on the phone... That is embarrassing. --- #### Lead Generation for Technology Company **The Project** - Services: Advertising, Direct Marketing - Project size: $10,000 to $49,999 - Project length: Apr. 2022 - Ongoing **Project Summary**: Callbox provides lead generation services in the form of cold-calling and email marketing. They also schedule appointments and collaborate on scripts.  **Review Rating**: 4.5 - Quality: 4.5 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 4.0 **The Reviewer** BPO Sales & Marketing - Industry: Other industries - Review Type: Phone Interview - Verified **The Review** — Apr 7, 2022 **Feedback Summary**: Callbox has been responsive and communicative throughout this young engagement. The client is excited to see the results of their multi-touchpoint effort. Customers will find Callbox to be an ideal partner for smaller companies looking for an effective alternative to hiring in-house.  ""If you’re a small company and need to build your sales team or marketing department, then they’re a great team." " **BACKGROUND** Introduce your business and what you do there. I’m the VP of sales and marketing for two different organizations. **OPPORTUNITY / CHALLENGE** What challenge were you trying to address with Callbox? We were looking for them to be an alternative to hiring full-time sales representatives, as well as looking to ramp up our account-based marketing strategies. **SOLUTION** What was the scope of their involvement? One of the services I offer is lead generation, so by partnering with Callbox, I was able to scale my team and deliver a larger number of set appointments per month. First, I provided a list of criteria, and then they went away to create a tailored plan (scripts, etc.), which I approved. After that, I stared receiving work immediately. What is the team composition? Katrina, an account manager, is our main point of contact. I mostly associate with her. Of course, inside the team there’s a number of folks that help assist us, including a number of cold callers that will be scheduling appointments. I’m not in touch with those resources but they support the initiative well. How did you come to work with Callbox? I was doing some research and came across their LinkedIn page, and one of their people actually messaged me. I enjoyed their account-based marketing approach to the project because it aligned with what I was trying to accomplish: building a multi-channel touchpoint that targets customers on LinkedIn for emailing and cold calling. I wanted to understand how they went about their process. I spoke with them a number of times before moving forward with them, dating back a year and a half before this engagement began. How much have you invested with them? We’re going to spend around $25,000 with them. What is the status of this engagement? We’ve been working together since April 2022. **RESULTS & FEEDBACK** What evidence can you share that demonstrates the impact of the engagement?  Even though we just started a few days ago, we’re going to have a mix of very specialized metrics and very basic metrics, depending on the end-client I’m leveraging them for. How did Callbox perform from a project management standpoint? They’re fairly responsive. Located in the US in California, they’re only three hours behind me. I speak to them over Zoom and email. It doesn’t take more than five minutes for them to respond. What did you find most impressive about them? One of their major advantages is that they’re a unique service. If you’re a small company and need to build your sales team or marketing department, then they’re a great team. Filling the role of three positions —head of marketing, and head of business development, and head of sales development — they are a more effective avenue than hiring three full-staff employees. Are there any areas they could improve? No, not yet. They do everything but close the business; you have to pick it up off your doorstep and handle that part. Do you have any advice for potential customers? This would depend on the persons business model, but say if you’re a small company with 10–20 employees and are looking for a way to ramp us sales. They’re a good, solid choice. --- #### Lead Generation for Structural Repair Solutions Company **The Project** - Services: Call Center Services - Project size: $10,000 to $49,999 - Project length: Feb. 2022 - Ongoing **Project Summary**: Callbox provides call center services for a structural repair solutions company. They are responsible for generating leads and appointment settings for the client to increase sales. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 4.5 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Assistant Marketing Manager, Rhino Carbon Fiber - Industry: Other industries - Client size: 51-200 Employees - Review Type: Online Review - Verified **The Review** — Apr 1, 2022 **Feedback Summary**: The client has scheduled 16 appointments with their sales team, thanks to Callbox's support. So far, the team has an effective workflow, improving the client's campaign processes. Their professionalism, accuracy, and responsiveness impress the client. ""They are very professional, quick to respond, and on-point."" **BACKGROUND** Please describe your company and your position there. Rhino Carbon Fiber is an industry leader in concrete crack repair and structural strengthening, providing strong, efficient and easy-to-use products! Rhino Carbon Fiber continues to innovate, creating cost and labor effective concrete repair and strengthening solutions for residential and commercial applications. I take care of marketing for Rhino Carbon Fiber products. **OPPORTUNITY / CHALLENGE** For what projects/services did your company hire Callbox? We hired Callbox to search for relevant leads and set up appointments with our sales team. **SOLUTION** How did you select this vendor and what were the deciding factors? I researched online and Callbox had good reviews, so we took a shot at scheduling a demo and the Callbox team was very organized and professional. Describe the project in detail and walk through the stages of the project. The project involved the Callbox team getting up-to-speed on our products and they developed a variety of communications. Callbox reaches out to leads and sets up appointments for our sales team to follow up on. The Callbox team communicates closely with our sales team to determine how an appointment went (for rescheduling purposes) and if there are any areas of improvement. How many resources from the vendor's team worked with you, and what were their positions? We worked with a variety of team members from the Callbox team, each having a different role in the project. **RESULTS & FEEDBACK** Can you share any outcomes from the project that demonstrate progress or success? In our first month, we have scheduled 16 appointments with our sales team. How effective was the workflow between your team and theirs? The workflow has been effective and straight forward; the Callbox team promptly answers questions and makes requested revisions to creatives or process. What did you find most impressive or unique about this company? They are very professional, quick to respond and on-point. Are there any areas for improvement or something they could have done differently? Callbox did a great job with being accurate throughout the process. --- #### Call Center Services for Software Development & Ads Agency **The Project** - Services: Call Center Services - Project size: $50,000 to $199,999 - Project length: Dec. 2021 - Ongoing **Project Summary**: A software development and advertising agency hired Callbox to provide call center services. They get the client Google Meet appointments with potential customers to offer their services. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Founder, ADMEN - Industry: Other industries - Client size: 11-50 Employees - Review Type: Phone Interview - Verified **The Review** — Mar 24, 2022 **Feedback Summary**: Callbox has constantly been providing solid leads for the client's business. Their transparent communication and ability to deliver on promises are key to great project management. ""They’re everything I hoped for, and my team is happy to work with them."" **BACKGROUND** Introduce your business and what you do there. I’m the founder of a software development and advertising agency. We build websites and apps and help people market Google, Facebook, and TikTok. **OPPORTUNITY / CHALLENGE** What challenge were you trying to address with Callbox? We needed help to set appointments for my salespeople. **SOLUTION** What was the scope of their involvement? Callbox is providing call center services for our company. They get us 2–3 appointments a day; their team schedules a 15-minute appointment through Google Meet with a doctor or an office manager.  What is the team composition? We’ve been working with 4–6 people from their team. How did you come to work with Callbox? They were referred to me by my team; they did an internet research and found 5–10 provider options. After a few interviews, we decided to give them a try. How much have you invested in them? We’ve spent $60,000 with them so far, and we plan to double our budget for them. What is the status of this engagement? We started working together in December 2021, and the engagement is ongoing. **RESULTS & FEEDBACK** What evidence can you share that demonstrates the impact of the engagement? They’re doing great at providing my salespeople with great leads and appointments with the audience we’re going after. How did Callbox perform from a project management standpoint? We constantly communicate with them through calls and Google Meets, and they also send daily emails to keep us updated with the process. In addition to that, we use HubSpot to work with their generated leads. What did you find most impressive about them? Project management has been transparent, and everyone on their team does a great job of being on top of things. Also, their communication and ability to deliver on their promises are outstanding features of their work — I’m very pleased with that. Are there any areas they could improve? I don’t think there’s anything they can improve on — they’re everything I hoped for, and my team is happy to work with them. Do you have any advice for potential customers? Give them a try — they’re good at what they do. --- #### Lead Generation for Web Conferencing SaaS **The Project** - Services: Business Consulting, Call Center Services - Project size: $10,000 to $49,999 - Project length: Aug. 2021 - Ongoing **Project Summary**: Callbox is a web conferencing SaaS’ lead generation partner. They’ve built pre-lead profiles across multiple countries, and they conduct prospecting through phone calls, emails, and LinkedIn. **Review Rating**: 4.0 - Quality: 4.5 - Schedule: 5.0 - Cost: 4.0 - Willing to Refer: 4.0 **The Reviewer** Enterprise Account Director, KUDO - Industry: Other industries - Client size: 51-200 Employees - Review Type: Phone Interview - Verified **The Review** — Nov 18, 2021 **Feedback Summary**: Callbox’s efforts have resulted in high-quality leads. They’ve received positive feedback both from prospects and the client’s sales team. Their team is flexible, reliable, and communicative. By adjusting their approaches, they’re able to gather leads across multiple countries. ""They conduct themselves professionally, and the quality of their services is constant."" **BACKGROUND** Introduce your business and what you do there. I’m the enterprise account director for a SaaS platform that offers multilingual web conferencing solutions for online meetings and events.  **OPPORTUNITY / CHALLENGE** What challenge were you trying to address with Callbox? We needed help in finding potential customers that need our product. We had a small sales team, so we wanted to extend our reach outward. **SOLUTION** What was the scope of their involvement? Callbox is providing us with lead generation services. They identify opportunities to bring our services to the right kind of customers. First, they’ve built profiles around target personas across multiple countries. After that, they’ve taken different approaches in contacting those pre-leads, including phone calls, emails, and LinkedIn prospecting.  Callbox prepares introductions for us, and they connect leads to our sales team for a discovery meeting. Our services are targeted at medium to large enterprises. Specifically, we work with organizations that have some form of international business or need to include interpretation in their business activities.  Additionally, Callbox provides us with call center services. They’ve also helped us do paid media marketing to support our lead generation efforts — they run ads on Google and LinkedIn. They help us create and publish creative assets for the ads. Lastly, they’ve developed our landing page. What is the team composition? So far, I’ve worked with 4–5 teammates  How did you come to work with Callbox? Callbox reached out to me on LinkedIn, and their message came at the right time since I had a need and budget for their service. The dynamic of their messaging, value proposition, and our introduction call were all quite good, so I hired them. What is the status of this engagement? We started working together in August 2021, and it’s ongoing.  **RESULTS & FEEDBACK** What evidence can you share that demonstrates the impact of the engagement?  Callbox has done an excellent job identifying potential leads. The number of leads they’ve been able to connect and build relationships on LinkedIn is quite good.  Overall, Callbox’s leads are interested in our product. The leads have been pre-qualified in such a way that we have good information before our sales call. Both our prospects and sales team have been comfortable working with Callbox. They do an excellent job preparing prospects for product demonstrations. They conduct themselves professionally, and the quality of their services is constant. It has been a good experience working with them. We’re reaching out to multiple countries that have diverse requirements and approaches. Going after leads in Singapore, Japan, and Vietnam requires different tactics — Callbox can provide the necessary support for that. How did Callbox perform from a project management standpoint? Callbox is good at project management. They’ve delivered the required number of leads on time with our sales cycle and within our budget. We communicate through emails and weekly calls to review performance. We use HubSpot as our CRM. What did you find most impressive about them? Callbox’s professionalism, consistency, and reliability are impressive. They’re willing to work around our schedule, which sometimes requires them to go up at very odd hours.  Are there any areas they could improve? They can improve on their reporting and activity analysis. There’s so much data available that they can do a deeper analysis of trends and lead profiles. They can feed such insight into our team instead of just giving us their call and email metrics. Do you have any advice for potential customers? Go in with a clear understanding of your expectations and goals. Be ready to provide details of exactly what you want. Callbox will take those instructions and follow them to the teeth. If your instructions are not detailed, you’re not going to get as good an output as you would if you prepared. --- #### Lead Generation Services for SaaS Company **The Project** - Project size: $200,000 to $999,999 - Project length: Apr. 2021 - Ongoing **Project Summary**: Callbox is providing lead generation services for a SaaS company. They are in charge of creating a target list of prospects, developing a lead management program, reaching out to prospects, and more. **Review Rating**: 4.5 - Quality: 4.5 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Regional Sales Director, SaaS Company - Industry: Other industries - Client size: 51-200 Employees - Review Type: Online Review - Verified **The Review** — Sep 22, 2021 **Feedback Summary**: A flexible partner, Callbox has quickly adapted to the client's unique selling proposition, allowing them to generate quality leads in a timely manner. They have established a highly efficient workflow, thanks to their robust lead management platform. They remain responsive and organized. ""Their responsiveness and their ability to get things done are impressive."" **BACKGROUND** Please describe your company and your position there. I'm the Regional Sales Director for Asia and we provide Endpoint Management Solutions to enterprise customers based in Asia. **OPPORTUNITY / CHALLENGE** For what projects/services did your company hire Callbox? We were looking for a Lead Generation Agency that supports a multi-channel approach and has a good database for Asia. **SOLUTION** How did you select this vendor and what were the deciding factors? We searched for a lead agency that is had experience working with startups and we shortlisted a few. We selected Callbox for its holistic approach, price, and services offered. Describe the project in detail and walk through the stages of the project. Target List of prospects based on our specifications (zip codes, counties, size, etc) A fully-managed multi-touch, multichannel lead management program. Dedicated Sales Development Representative who will be making the calls Client Success Manager who will be your point of contact Quality Assurance Analyst to qualify every lead submitted meets your criteria Script, email templates, social and website marketing setup which we will pre-approve prior to the start of the program Access to the Callbox Pipeline, a web-based lead management platform where we can monitor and organize, in real-time, all the leads that have been qualified for us. How many resources from the vendor's team worked with you, and what were their positions? We were assigned the following: Client Success Manager and Production Manager Dedicated Sales Development Rep Email, Social Media and Chat Specialist Research and Data Analyst Quality Analyst **RESULTS & FEEDBACK** Can you share any outcomes from the project that demonstrate progress or success? They were able to get up to speed quickly with our unique selling proposition and generated quality leads that we can work with. How effective was the workflow between your team and theirs? The workflow is effective and the team supporting us is responsive. They are able to react and get things done efficiently. As an example, from webinar brief to building the landing page to getting the registration, everything flows efficiently. What did you find most impressive or unique about this company? Their responsiveness and their ability to get things done are impressive. Are there any areas for improvement or something they could have done differently? Given the tough working condition, we are experiencing, receiving their weekly status report could be delayed for a day or two but not a major issue with our access to the CRM systems. --- #### Lead Generation for Telecommunications Company **The Project** - Services: Digital Strategy, Other Digital Marketing - Project size: Confidential - Project length: July 2021 - Jan. 2022 **Project Summary**: Callbox is tasked with implementing account-based marketing (ABM) campaigns for a telecommunications company. The main objective is to acquire more sales leads. **Review Rating**: 4.0 - Quality: 4.0 - Schedule: 5.0 - Cost: 4.0 - Willing to Refer: 5.0 **The Reviewer** CMO, ViewQwest Pte Ltd - Industry: Telecommunications - Client size: 201-500 Employees - Review Type: Online Review - Verified **The Review** — Sep 15, 2021 **Feedback Summary**: The project is still ongoing, but the internal team has seen improvements in the quality of prospective customers. Callbox leads a smooth process, addresses issues quickly, and adjusts when needed. Moreover, their dedication to the project and adherence to quality makes them a reliable partner. ""They've shown great passion to learn about our business, customers, and processes."" **BACKGROUND** Please describe your company and your position there. Chief Marketing Officer for a regional telecommunications, ICT, and security solutions provider. **OPPORTUNITY / CHALLENGE** For what projects/services did your company hire Callbox? We engaged Callbox to help us execute our account-based marketing campaigns. **SOLUTION** How did you select this vendor and what were the deciding factors? We searched online and through referrals for an outsourced ABM partner. We were also approached by several agencies offering similar services. After speaking with several, we decided to do our pilot with Callbox due to their cohesive and comprehensive approach and range of services, and especially for our alignment on focusing on business outcomes and not just the process or the number of activities done. Describe the project in detail and walk through the stages of the project. The project is an account-based marketing campaign aimed at securing SQLs and MQLs for a next-generation cloud-delivered network and security solution. The market coverage is Singapore, Malaysia, and the Philippines. It involves a multi-touch, multi-channel approach to engage the relevant contacts for the targeted accounts. Our team worked closely with Callbox on content development for each platform, conducted product training and mock customer engagements before launching the campaign. We held weekly cadences during campaign development and during the campaign to ensure quick course correction if needed. How many resources from the vendor's team worked with you, and what were their positions? Callbox assigned a team of 6 for this engagement. A Client Success Manager, a Project Manager, a Research lead, a Quality Assurance and Analytics lead, a Digital Marketing Executive, and a Sales Development Representative for outreach. **RESULTS & FEEDBACK** Can you share any outcomes from the project that demonstrate progress or success? The campaign is in its early stages, but we have already seen improvements in the quality of the prospects that are flowing into our sales pipeline vs. our previous campaigns. Lead to opportunity conversion is very satisfactory and the amount of time saved for our Account Managers doing the cold outreach and follow up has been valuable. This allows our Account Managers to focus on high-intent or in-market accounts that have higher possibility for conversion. How effective was the workflow between your team and theirs? The working relationship and process is very good. There is strong alignment in our objectives, methodologies, and workflows. Hence, the execution went smoothly, and corrective actions and improvements are done quickly as well. What did you find most impressive or unique about this company? Callbox feels like an extension of our own team. We observe a genuine commitment to meeting business objectives and achieving operational excellence not just within their own team but with our extended team in Marketing and Sales. Our Client Success Manager, Edelyn, and our Project Manager, Rey, feel like my own internal managers and team leads. They've shown great passion to learn about our business, customers, and processes. They align with us accordingly while applying their own expertise. Are there any areas for improvement or something they could have done differently? The Digital Marketing component of their multi-channel approach needs much improvement. The platforms are very limited, the creatives are average, and there is insufficient rigor in measuring and optimizing this pillar to significantly contribute to the campaign. Callbox still very much relies on its outbound channels. --- #### Call Center Services for Cloud Service Provider **The Project** - Services: Call Center Services - Project size: $10,000 to $49,999 - Project length: June - Aug. 2021 **Project Summary**: Callbox's serves as an extended sales team of a cloud service provider. Their main goal is to bring the client's campaign to life, and they conduct calls following the company's script and strategy. **Review Rating**: 4.0 - Quality: 4.0 - Schedule: 4.0 - Cost: 2.5 - Willing to Refer: 4.0 **The Reviewer** Sales Director, Cloud Service Provider - Industry: Other industries - Client size: 1-10 Employees - Review Type: Online Review - Verified **The Review** — Sep 10, 2021 **Feedback Summary**: Callbox has been able to readjust their strategy so that the client could achieve better hit rates for their campaign. Dedicated and hardworking, they have excellent appointment-setting tactics that strengthen the ongoing partnership. Above all, they ensure seamless workflow. ""We're satisfied with their workflow."" **BACKGROUND** Please describe your company and your position there. I am the sales director for  A boutique Cloud Service provider in Singapore enabling SMEs to adopt a Cloud-first strategy. This brings better efficiency and cost savings to our customers. **OPPORTUNITY / CHALLENGE** For what projects/services did your company hire Callbox? We hired Callbox to extend our out reach to more local SMEs. As we are not looking to hire additional Sales resources, we engaged Callbox as our extended sales team. **SOLUTION** How did you select this vendor and what were the deciding factors? We shortlisted 3 leads generation companies, Callbox was the most proactive in follow-ups and was able to customize a proposal that suits our needs. They come recommended by friends in the industry. Describe the project in detail and walk through the stages of the project. The process is very systematic. Step 1 We start off with a kick off meeting, introductions were done Step 2 was product training to bring the team up to speed on the USP as well as offerings. Step 3 was a mock-up of the scripts and strategy. Step 4 was a rehearsal and practise for the calling agent. Step 5 was a feedback session to adjust anything we feel that requires adjustments. Step 6 was to bring the campaign live. How many resources from the vendor's team worked with you, and what were their positions? we have a sales account manager, campaign manager, editor, lead agents I believe there are 4-5 resources actively working on the campaign. **RESULTS & FEEDBACK** Can you share any outcomes from the project that demonstrate progress or success? A campaign like this requires time to be able to show results. there is always hits and misses. however, we are after quality than quantity. This callbox team readjusted to get better hit rates in the middle of the campaign. we had better success rates in terms of appointment settings after our first month. How effective was the workflow between your team and theirs? We have weekly hurdles to align and share feedback on progress. We're satisfied with their workflow. What did you find most impressive or unique about this company? I need to commend the team on the hard-work and dedication they put into the campaign. Are there any areas for improvement or something they could have done differently? they can be priced slighty cheaper for smaller companies. As well as allowing more flexible payment schemes, e.g. monthly billing vs one time upfront. --- #### Call Center Services for IT Services Company **The Project** - Services: Call Center Services - Project size: $10,000 to $49,999 - Project length: July 2021 - Ongoing **Project Summary**: Callbox handles ongoing call center services for an IT company. The team performs account-based marketing (ABM) and outbound sales outreach efforts with the goal of generating more leads. **Review Rating**: 5.0 - Quality: 4.5 - Schedule: 5.0 - Cost: 4.5 - Willing to Refer: 5.0 **The Reviewer** Regional Marketing Manager, IT Services Company - Industry: Other industries - Client size: 1,001-5,000 Employees - Review Type: Online Review - Verified **The Review** — Aug 26, 2021 **Feedback Summary**: In less than two months, the client has already generated a significant amount of business opportunities. Callbox works with speed and puts in the extra effort to meet the client's goals. Moreover, they have been very communicative, ensuring everyone is always updated on the project's progress. ""They are quick to respond and delivers what we request."" **BACKGROUND** Please describe your company and your position there. A global cloud communications leader, helps businesses accelerate digital transformation. Our communications platform enables integration of APIs into existing products, workflows and systems. Our fully programmable unified communications and contact center applications are built from the platform and empower companies to transform how they communicate and operate. I am a regional marketing manager, and I oversee all of South APAC which includes India, ANZ, SEA. **OPPORTUNITY / CHALLENGE** For what projects/services did your company hire Callbox, and what were your goals?? We hired Callbox primarily to target our target account list and to do outbound sales outreach. **SOLUTION** How did you select this vendor and what were the deciding factors? We searched for quite a few ABM companies and decided on Callbox because this was their speciality and focus. Describe the project in detail and walk through their service package, including any calling tools used. They were given a list of target accounts and would reach out to them via phone, email and social media accounts. Who did you work with and what was the feedback process like? We have an account manager, Edelyn, and we will hope onto a call every week to iron out any issues we may have, and they also take the opportunity to let me know what is working and what isn't, and we work closely to iterate this program week on week to make it better. The feedback process is something that is quite enjoyable and allows me to have a transparent view. **RESULTS & FEEDBACK** Can you share any measurable outcomes of the project or general feedback about the service? We've gotten some good opportunities in this project within a span of 1.5 months. Edelyn & Rey is also super quick in responding, which is something I appreciate. Describe their project management style, including communication tools and timeliness. We have weekly emails and weekly calls, on top of that, monthly reports. We primarily use Whatsapp and email to communicate. What did you find most impressive or unique about this company? The ramp up was a lot faster than expected, they understood our APIs a lot quicker than the other agency that we previously used. They are quick to respond and delivers what we request. Are there any areas for improvement or something they could have done differently? Only for the outbound calls to take note of the time they call ANZ as ANZ prospects can be quite particular. --- #### Call Center Services for Marketing Tech Company **The Project** - Services: Call Center Services - Project size: $10,000 to $49,999 - Project length: Mar. - May 2021 **Project Summary**: Callbox provided call center services for a marketing tech firm. The team conducted calls, scheduled meetings, and assisted in webinar registrations to help the client generate more leads. **Review Rating**: 3.5 - Quality: 3.5 - Schedule: 4.5 - Cost: 2.5 - Willing to Refer: 5.0 **The Reviewer** Country Manager, Marketing Tech Company - Industry: Other industries - Client size: 11-50 Employees - Review Type: Online Review - Verified **The Review** — Aug 26, 2021 **Feedback Summary**: As a result of this engagement, the client gained 2,000 contacts from over 1,000 companies. Callbox managed each task well and communicated regularly through email and weekly Zoom meetings. They were responsive and adaptive, too. ""We were impressed by their responsiveness and ability to adapt to changes quickly."" **BACKGROUND** Please describe your company and your position there. I am the Country Manager here, and we are a Swedish based Martech company offering CDP and marketing automation solution to clients. My role is responsible for the business and operations in APAC region. **OPPORTUNITY / CHALLENGE** For what projects/services did your company hire Callbox, and what were your goals?? Lead generation - from prospecting, cold calling and converting to meetings for us. Also assisted us in webinars registration. We are a sales office and need more resources to generate leads and businesses. **SOLUTION** How did you select this vendor and what were the deciding factors? I googled the potential vendors both in HK and SG and talked to each of them. Price, service offering, and past experience (successful cases) are the key criteria during the selection Describe the project in detail and walk through their service package, including any calling tools used. Callbox CRM and Hubspot. Weekly review with report with Callbox team, to review the result and fine tune the approach. Who did you work with and what was the feedback process like? Edelyn is our account manager and with her team's supporting us in daily activities (cold calling, conversion, etc.) we have weekly catch up over zoom. **RESULTS & FEEDBACK** Can you share any measurable outcomes of the project or general feedback about the service? We have gained around 2000 contacts from around 1000 companies during this period. Converted around 15 meetings every month. Describe their project management style, including communication tools and timeliness. Email, weekly catch-up over Zoom - good and responsive enough. What did you find most impressive or unique about this company? We were impressed by their responsiveness and ability to adapt to changes quickly. Are there any areas for improvement or something they could have done differently? Not at all. --- #### Lead Generation for Digital Solutions Provider **The Project** - Services: Other Digital Marketing - Project size: $10,000 to $49,999 - Project length: Apr. 2021 - Ongoing **Project Summary**: Callbox was hired by a digital solutions provider to handle their lead generation efforts. The team is in charge of scheduling sales appointments with prospects. **Review Rating**: 4.0 - Quality: 4.0 - Schedule: 4.0 - Cost: 3.5 - Willing to Refer: 4.0 **The Reviewer** VP Marketing, PCCW Global - Industry: Telecommunications - Client size: 501-1,000 Employees - Review Type: Online Review - Verified **The Review** — Jul 20, 2021 **Feedback Summary**: Callbox's efforts have resulted in an on-hit rate of 40-50%, with those that are on target still under nurturing. The team consistently schedules two or more appointments per week. They boast a structured and efficient campaign delivery and management, ensuring a seamless workflow. ""I am impressed with their campaign delivery and campaign management experience."" **BACKGROUND** Please describe your company and your position there. I am a VP in the Mobility Product & Marketing team looking after channel development **OPPORTUNITY / CHALLENGE** For what projects/services did your company hire Callbox? In the area of IoT (internet of Things) sim service, we are using CallBox to help us generate sales appointment **SOLUTION** How did you select this vendor and what were the deciding factors? Consideration factors were past experience in working with Telco, sales knowledge and responsiveness, budget, size & quality of the database, marketing practices Describe the project in detail and walk through the stages of the project. One of our IoT service proposition is global SIM connectivity. We need to find more IoT partners who would need such SIM service to support their solution /service. Hence we leverage Callbox How many resources from the vendor's team worked with you, and what were their positions? An account manager, a campaigner mgr and a teleagent **RESULTS & FEEDBACK** Can you share any outcomes from the project that demonstrate progress or success? The campaign is still going on til Oct. Preliminarily we have around 20 sales appointment. I estimated the on-target hit rate is around 40%- 50% and for those that are on target, they are still under nurturing. The average sales appointment per week is around 2 or so. Wish can get more. One major challenge faced is Callbox do not have a Putonghua speaking agent and in China and Taiwan there should be many IoT SI/Solution providers which fall under our target How effective was the workflow between your team and theirs? The workflow primarily was fine. What did you find most impressive or unique about this company? I am impressed with their campaign delivery and campaign management experience. Pretty structured Are there any areas for improvement or something they could have done differently? As above, they should enhance the tele-agent profile mix to include Putonghua speaking personnel and should have agents to take shifts to cover non Asian time zone regions --- #### Call Center Services for IT Services Firm **The Project** - Services: Call Center Services - Project size: $10,000 to $49,999 - Project length: Sep. 2020 - May 2021 **Project Summary**: An IT services company was looking to generate more leads for their sales team. They hired Callbox to handle calls and schedule appointments with prospective customers. **Review Rating**: 4.5 - Quality: 4.5 - Schedule: 5.0 - Cost: 4.5 - Willing to Refer: 4.0 **The Reviewer** Sales Manager, AdvantageNZ - Industry: Other industries - Client size: 11-50 Employees - Review Type: Online Review - Verified **The Review** — Jul 20, 2021 **Feedback Summary**: Thanks to Callbox's help, the client was able to focus on other business priorities. The vendor communicated well, and they impressed the client with their professional and friendly attitude. They also proved capable of adjusting to different situations. ""They were very professional and friendly."" **BACKGROUND** Please describe your company and your position there. I'm the Sales Manager for an IT MSP Business servicing a wide range of business. **OPPORTUNITY / CHALLENGE** For what projects/services did your company hire Callbox? Our busy Sales team required assistance with Lead Generation. We engaged Callbox to do the ground work of calling prospects to arrange a meeting for one of our sales consultants with the prospect. **SOLUTION** How did you select this firm and what were the deciding factors? We choose this company for there proven experience and friendly professional working style. Describe the project in detail and walk through their service package. The Callbox team used there database to target the correct size and fit for our services. They then used phoning method to explain our services and arrange sales consult meetings. They also used social media platform via Linkedin to connect with prospects. How many resources from the vendor's team worked with you, and what were their positions? Worked with 5 with our main contact the Client Success Manager, also Production Manager, Campaign Manager and Content Specialist. **RESULTS & FEEDBACK** Can you share any outcomes from the engagement that demonstrate progress or success? Having Callbox handle the time consuming task of calling prospects allowed our sales team to focus on new and existing clients. How effective was the workflow between your team and theirs? We had weekly Zoom meetings where we were always supplied and well informed of the campaign progress/results. They were very professional and friendly. What did you find most impressive or unique about this company? They approached a very challenging engagement with positive energy, ideas and professional feedback. Are there any areas for improvement or something they could have done differently? Some noise at the start of the engagement but they were very good at adjusting to our requirements and putting forward positive suggestions to improve our campaign. --- #### Lead Gen for Workplace Safety & Health Organization **The Project** - Services: Other Digital Marketing - Project size: $10,000 to $49,999 - Project length: Feb. 2021 - Ongoing **Project Summary**: As part of their efforts to promote their mission, a Workplace Safety and Health (WSH) organization has hired Callbox to gather an audience for one of their programs. The vendor focuses on gathering leads. **Review Rating**: 4.5 - Quality: 5.0 - Schedule: 5.0 - Cost: 4.0 - Willing to Refer: 4.5 **The Reviewer** Marketing Manager, WSH Council - Industry: Government - Client size: 201-500 Employees - Review Type: Online Review - Verified **The Review** — Jul 7, 2021 **Feedback Summary**: Callbox has gathered a significant amount of registrations for the program. They led a comprehensive service that proposed relevant channels for the project, showing a vast knowledge about their industry. They also guided the client well in a polite manner. ""Callbox has a clear idea of the process and has guided us well." " **BACKGROUND** Please describe your company and your position there. The Workplace Safety and Health (WSH) Council is a statutory body under the Ministry of Manpower that is supported by Tripartite Alliance Limited. It works closely with the industry, unions, professionals, trade associations and other government agencies to raise WSH standards in Singapore. I am the marketing manager there. **OPPORTUNITY / CHALLENGE** For what projects/services did your company hire Callbox, and what were your goals? we wanted to gather new leads that will be interested in the bizSAFE convention and eventually the bizSAFE programme. **SOLUTION** How did you select this vendor and what were the deciding factors? we googled. Experience, existing database, clear proposal, knowledgeable and polite account managers. Describe the scope of work in detail, including the project steps, key deliverables, and marking tools used. we wanted to gather new leads that will be interested in the bizSAFE convention and eventually the bizSAFE programme. We needed the vendor to propose relevant channels to reach this sources. Callbox also helped us register the leads and follow up with them. the service was comprehensive. How many resources from the vendor's team worked with you, and what were their positions? 3 Client Success Manager, Production Manager, sales manager? **RESULTS & FEEDBACK** Can you share any measurable outcomes of the project or general feedback about the deliverables? number of registration number of actual attendees total outreach figures How effective was the workflow between your team and theirs? good. Callbox has a clear idea of the process and has guided us well. What did you find most impressive or unique about this company? account managers were polite and knowledgable Are there any areas for improvement or something they could have done differently? will be great if they can remove their clause of 100% payment upfront. that will help ease the process to award the job to them. --- #### Call Center Services for Consulting Firm **The Project** - Services: Call Center Services - Project size: $10,000 to $49,999 - Project length: Dec. 2020 - Apr. 2021 **Project Summary**: Callbox was hired by a consulting firm to generate leads for their sales team. The team provided conversational scripts for multiple channels and handled the client's lead generation campaign. **Review Rating**: 4.0 - Quality: 4.0 - Schedule: 4.0 - Cost: 3.5 - Willing to Refer: 4.0 **The Reviewer** Business Development Executive, Consulting Firm - Industry: Other industries - Client size: 51-200 Employees - Review Type: Online Review - Verified **The Review** — Jun 25, 2021 **Feedback Summary**: Callbox was able to provide the client a significant amount of qualified leads. Their efforts resulted in an increase in the client's brand awareness. Leading a thorough and methodical approach, they provided additional customer engagement services to further bring the client closer to their goals. ""Callbox is a good partner to engage for lead generation activities." " **BACKGROUND** Please describe your company and your position there. I'm in charge of Marketing at the Singapore office of our company **OPPORTUNITY / CHALLENGE** For what projects/services did your company hire Callbox, and what were your goals?? We're in the midst of setting up operations for Marketing, and decided to work with Callbox in the interim to generate leads for our Sales team. **SOLUTION** How did you select this vendor and what were the deciding factors? We decided to work with Callbox due to favourable results from a previous engagement with them. Describe the project in detail and walk through their service package, including any calling tools used. The project started off with Callbox learning more about our aims for this engagement, our target demographics and details on the services that we provided. We went through a detailed Ideal Customer Profile with Callbox to work out who we wanted them to approach. We also explored details such as the the customers' pain points and challenges, average sales cycle and deal quantum. After this scoping, Callbox came back to us with a set of comprehensive conversational scripts for multiple channels. (e.g. traditional calls and LinkedIn) We did a couple of rounds of review on the scripts before starting off the project proper. We had also sent EDM blasts via Callbox during this time to inform them of our events and offerings. We were given access to Callbox's proprietary lead management system, and additional access to a HubSpot account specifically created for us to manage incoming leads. Who did you work with and what was the feedback process like? We worked with an overall account manager on the project, but also regularly with a team of at least two managers. Throughout the engagement, Callbox was very responsive to our queries and also any amendments we wanted to make. We had weekly meetings to evaluate the progress of the campaign, and to discuss on what tweaks to make to reach certain target industries. **RESULTS & FEEDBACK** Can you share any measurable outcomes of the project or general feedback about the service? Callbox has been able to provide us with an appreciable amount of Sales and Marketing-qualified leads during the time that we worked together on this project. We were also able to promote our brand awareness via their efforts, bringing up our profile within the local business landscape. Describe their project management style, including communication tools and timeliness. As mentioned earlier, we had weekly meetings to align the campaign objectives and talk about the outcomes. Callbox is also quick to respond to our queries, and make the changes we required rather swiftly despite the challenging background of COVID-19. What did you find most impressive or unique about this company? Callbox has been thorough and methodical in their approach to B2B lead generation, and they run many complimentary services for customer engagement and nurturing (such as offering webinar services for outreach) Are there any areas for improvement or something they could have done differently? We are satisfied with our experiences working with Callbox, and have no further feedback at the moment. --- #### Go-To-Market Strat (GTM) & Campaign for Cybersecurity Firm **The Project** - Services: Advertising - Project size: $10,000 to $49,999 - Project length: Feb. - June 2021 **Project Summary**: Callbox helped a cybersecurity firm to examine the response of their external customers to their messaging and product. Their main goal was to increase engagement and sales conversations.  **Review Rating**: 4.5 - Quality: 4.5 - Schedule: 4.0 - Cost: 5.0 - Willing to Refer: 4.5 **The Reviewer** CMO, Cybersecurity Firm - Industry: Other industries - Client size: 51-200 Employees - Review Type: Online Review - Verified **The Review** — Jun 1, 2021 **Feedback Summary**: Thanks to Callbox's efforts, the client secured over 200 marketing qualified leads (MQLs). Committed and responsive, they strived to hit the client's goals and objectives. Their agile approach enabled them to solve the project's challenges.  ""We appreciated their response speed." " **BACKGROUND** Please describe your company and your position there. I am the CMO of a Cybersecurity company - one of the top 5 globally. **OPPORTUNITY / CHALLENGE** For what projects/services did your company hire Callbox? We wanted to test waters for new geographies by gauging feedback to our messaging and response to the product. This was critical to finalize GTM for the offering. **SOLUTION** How did you select this vendor? We found 3 companies who could deliver the services. A detailed evaluation led us to believe that Callbox is equipped to support at a very efficient price and with a simple model. Describe the scope of their work in detail. We used Callbox's help to: spread the word reach out to the right  ideal customer profile (ICP) for feedback  promote our webinars, and engage with the interested audience driving them towards a sales conversation. What was the team composition? The Callbox team comprised of a dedicated account team very ably supported by their data team, SDRs, digital and social marketing teams. While I did not interact with the larger group, the system was like clockwork. **RESULTS & FEEDBACK** Can you share any outcomes from the project that demonstrate progress or success? Our team generated over 200 MQLs, set up quite a few conversations all of which led us to believe that the test has favorable results and merits a deeper presence in the region How effective was the workflow between your team and theirs? Near perfect. What did you find most impressive about this company? Always on the ball team, committed to the client's objective, agile enough to make adjustments when needed. We appreciated their response speed. Is there any area for improvement or anything that could have been done differently? A slightly better understanding of the industry would have been an added advantage however one cannot always expect this, especially in a niche industry. --- #### Market Research for Color Technology Firm **The Project** - Services: Market Research - Project size: Less than $10,000 - Project length: Mar. 2021 - Ongoing **Project Summary**: Callbox provides market research consultations for a color technology firm. Their service discusses the qualifying questions needed to reach the client's target audience, ultimately increasing their relevance. **Review Rating**: 4.0 - Quality: 4.0 - Schedule: 4.0 - Cost: 4.0 - Willing to Refer: 4.5 **The Reviewer** Marketing Analytics & Visibility Head, Color Technology Firm - Industry: Manufacturing - Client size: 51-200 Employees - Review Type: Online Review - Verified **The Review** — May 19, 2021 **Feedback Summary**: Callbox has been very effective. The client is satisfied with their work. They've also been described as receptive, wherein they quickly increase their productivity as they familiarize themselves with the project. The vendor also offers frequent meetings to discuss results. ""They ramp up productivity as they get more familiar and comfortable with the audience."" **BACKGROUND** Please describe your company and your position there. I am responsible for Market visibility, which mean I need to ensure our customer and prospect database is relevant, up to date and useable for deploying insightful marketing campaigns **OPPORTUNITY / CHALLENGE** For what projects/services did your company hire Callbox? We were looking to grow our knowledge of specific segments and industries, either niche or more widespread so that we could reliably expand our reach and fuel our marketing engine **SOLUTION** How did you select this vendor? We tried and tested different similar approach, different vendors in different regions and we were referred to callbox by a sister company Describe the scope of their work in detail. After discovery we quickly moved onto briefing Callbox in terms of our needs, they do provide quite a comprehensive brief in order to create very clear parameters and boundaries as to what the research entails, we worked closely to distinguish the qualifying questions which we help us determine whether the target audience was of relevance to our business and if they could have a legitimate interest in our products What was the team composition? we work closely with an account manager who handles all our queries and then another team of resources to ensure success (client success manager) as well as someone in charge of Callbox team end delivery to us **RESULTS & FEEDBACK** Can you share any outcomes from the project that demonstrate progress or success? in the latest project, just the fact that we collect prospect information where basic required filled are completed is already a win, on average our North america database is about 60-65% complete (and this is defined by having a series of key data points for each record) and I can say that everything which has been delivered so far is close to 100% complete which will already make a positive contribution to our success How effective was the workflow between your team and theirs? It's very effective, we have weekly huddle call to discuss results, potential challenges, refine verification criteria if needs be, it's very short and effective, also i like the fact that we get weekly output which enables us to start using the data instead of waiting until project end, so we can also get live feedback from our other teams, such as Sales reps What did you find most impressive about this company? They are very receptive. They ramp up productivity as they get more familiar and comfortable with the audience. overall a good process Is there any area for improvement or anything that could have been done differently? The only improvement I can think of is perhaps more details around their own segmentation and database count when they first review the client's brief, some segments and industries can be extremely specific and it could be beneficial to be more detailed on that side --- #### Call Center Services for Industrial Printer Manufacturer **The Project** - Services: Call Center Services - Project size: $10,000 to $49,999 - Project length: Oct. 2020 - Ongoing **Project Summary**: Callbox provides ongoing call center services for an industrial printer manufacturer. The team handles accounts requalification. They also record all the data found and send it to the client once weekly. **Review Rating**: 4.0 - Quality: 4.0 - Schedule: 3.0 - Cost: 5.0 - Willing to Refer: 3.5 **The Reviewer** North America Marketing Analyst, Videojet, Inc. - Industry: Manufacturing - Client size: 201-500 Employees - Review Type: Online Review - Verified **The Review** — May 13, 2021 **Feedback Summary**: Since the project began last year, the client has seen over 120 additional leads come through to their sales team thanks to Callbox's efforts. The team communicates effectively through emails and calls. The data they provide is impressive. ""Feedback was good and consistent." " **BACKGROUND** Please describe your company and your position there. I am the North American Marketing Analyst for an industrial printer manufacturer. **OPPORTUNITY / CHALLENGE** For what projects/services did your company hire Callbox, and what were your goals?? We have a database of accounts and contacts, many of which are sitting stagnant and are not being actively called on. A lot of these accounts have not been touched in so long that the information we have on them in our database is likely incorrect or out of date. We wanted to use CallBox to requalify these accounts and contacts and make sure that the data we have on them is still correct, and if not, to get the correct data so we could upload it into our database. **SOLUTION** How did you select this vendor and what were the deciding factors? They are a company that we have used before in other regions besides our North America region that I am responsible for, and we already had a rapport with them so we decided to do a pilot project with them to see if it would be successful for NA. Describe the project in detail and walk through their service package, including any calling tools used. I sent CallBox a list of accounts and contacts from our database that we wanted them to call through and requalify. CallBox then would research the accounts using tools like LinkedIn and Google, and call in to these accounts and contacts to verify the information. They would record all the data they found and send it back to me in batches, once a week. Who did you work with and what was the feedback process like? Mitos Aguadera and Patricia Bulos were my two main points of contact at CallBox. Feedback was good and consistent; for the first few months of the pilot we were meeting on a weekly basis to review results and make adjustments as necessary. Eventually we stopped these meetings because we got into a good flow and didn't need that feedback as often. **RESULTS & FEEDBACK** Can you share any measurable outcomes of the project or general feedback about the service? Since the project began in October 2020, we have seen over 120 additional leads come through our internal sales team that are directly attributable to CallBox's efforts; we have also had around 5,000 accounts requalified and put back into our regular rotation of accounts to be called on by our internal sales team. Describe their project management style, including communication tools and timeliness. All communication was handled via e-mail or through Microsoft Teams calls. Requalified data was sent back to me on a weekly basis, although the day of the week I would receive it was never entirely consistent. Based on our cadence for providing the requalified accounts to our sales team to call on though, this inconsistency was not a big deal. What did you find most impressive or unique about this company? I was surprised at how reliable the data we got back was -- our sales team loved working through accounts that had been requalified by CallBox because it was pretty much guaranteed to produce leads at a better rate than the average campaigns we normally run. Are there any areas for improvement or something they could have done differently? The first couple months of our pilot period were frustrating because I felt I had to repeat myself several times when trying to communicate our expectations and desires to the CallBox team. However, we eventually got past this and were able to find synergy with one another.   Also, the initial pilot period was only supposed to last three months -- October 2020 thru December 2020. It ended up going all the way through mid-May of 2021. This wasn't a huge deal as ultimately we got the data that we paid for, but the length of time was well outside the time period initially quoted. --- #### Call Center Services for Cybersecurity Company **The Project** - Services: Call Center Services - Project size: $10,000 to $49,999 - Project length: Jan. 2021 - Ongoing **Project Summary**: To increase brand awareness, a cybersecurity company hired Callbox to provide outbound marketing services. The team is in charge of handling email and LI campaigns and scheduling calls with prospects. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 4.5 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** VP Sales, Cybersecurity Company - Industry: Other industries - Client size: 201-500 Employees - Review Type: Online Review - Verified **The Review** — May 10, 2021 **Feedback Summary**: As a result of the engagement, the client has been receiving an average of five qualified meetings per week, exceeding their goals. A dynamic partner, Callbox is not afraid of testing new processes and strategies to provide valuable results for the client. They are collaborative and punctual. ""They are always willing to test new processes and strategies and are great at collaboration." " **BACKGROUND** Please describe your company and your position there. I am the VP Global Inside Sales. We provide Customer Identity solutions to improve customer experience and increase security **OPPORTUNITY / CHALLENGE** For what projects/services did your company hire Callbox, and what were your goals?? We leveraged CallBox to carry out large volume outbound prospecting into the South East Asia market. The goal was to a) increase awareness of our brand via email and LI campaigns and b) to schedule calls with pre-identified stakeholders within our target markets **SOLUTION** How did you select this vendor and what were the deciding factors? we were introduced to Callbox via our network and main factors for deciding were cost, time to live, passing our security review and examples of previous success Describe the project in detail and walk through their service package, including any calling tools used. weekday coverage targeting multiple countries in SE Asia. Used email as means of increasing awareness and LI for connection. High volume of outbound calling to schedule meetings and educate our target audience They use their own tools although we provided them with email alias so they could present as part of our brand Who did you work with and what was the feedback process like? we have an account manager and a team leader, plus the reps. all of whom we have close contact with and regular engagement **RESULTS & FEEDBACK** Can you share any measurable outcomes of the project or general feedback about the service? we have been receiving ion average 5 qualified meetings per week which exceeded our goals Describe their project management style, including communication tools and timeliness. weekly updates, ongoing emails and structured KPI doc sent out weekly What did you find most impressive or unique about this company? They are always willing to test new processes and strategies and are great at collaboration and speedy at getting things done Are there any areas for improvement or something they could have done differently? no --- #### Call Center Services for Clinical Solutions Company **The Project** - Services: Call Center Services - Project size: $10,000 to $49,999 - Project length: May 2021 - Ongoing **Project Summary**: Callbox provides telemarketing services for a clinical solutions company. The team is handling customer profiling and outbound marketing services for the client. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Business Development Specialist, Clinical Solutions Company - Industry: Other industries - Client size: 10,001+ Employees - Review Type: Online Review **The Review** — May 5, 2021 **Feedback Summary**: By providing telemarketing support, Callbox has helped the client streamline their processes and secure more phone meetings with prospective clients. A flexible partner, the team is able to quickly adapt to changes in the client's strategies. They are reliable and committed to the project's goals. ""They are very fast and persistent in calling all our prospects despite this challenging time." " **BACKGROUND** Please describe your company and your position there. I am the Business Development Specialist from a Clinical Effective Solutions Company **OPPORTUNITY / CHALLENGE** For what projects/services did your company hire Callbox, and what were your goals?? Have telemarketing calls to prospects to maximize our business opportunity **SOLUTION** How did you select this vendor and what were the deciding factors? We chose this vendor as the project manager had used their services before and we are very confident and satisfied with the results they achieved. Describe the project in detail and walk through their service package, including any calling tools used. They provide client profiling services and weekday 9am to 6pm calls to our prospect. Training was given to agents to ensure they have proper product knowledge and taught agent how to CHAMP qualify prospects. Agent then proceed to secure phone meeting after verifying and passed CHAMP qualification. Who did you work with and what was the feedback process like? I worked with APAC Director - Client Services and Sales, manager and agent to achieve the results we wanted. Weekly calls to update progress and random calls made by Agent for QA purpose **RESULTS & FEEDBACK** Can you share any measurable outcomes of the project or general feedback about the service? CallBox helps to streamline actual prospects who fulfills CHAMP qualification before securing phone meeting with client. This had proven very effective as we eliminate the pain of chasing after prospects who has no intention or budget to purchase from us. Describe their project management style, including communication tools and timeliness. Weekly online meeting with the managers and agent. Emailing updates and progress before each meeting and they are very adaptable and fast to react when we propose some changes in our strategies What did you find most impressive or unique about this company? They are very fast and persistent in calling all our prospects despite this challenging time, as our clients are mostly doctors. They also ensure the leads passed to us are of good grades where business opportunities are much higher compare to other telemarketing companies . Are there any areas for improvement or something they could have done differently? They speak quite fast as they need to comb as many prospects as possible, thus resulting for them to sound a bit robotic when talking to prospects. --- #### Outbound Sales & Marketing for SaaS Based Company **The Project** - Services: Call Center Services - Project size: $10,000 to $49,999 - Project length: July 2020 - Ongoing **Project Summary**: An innovative software solutions company partnered with Callbox to provide an outbound sales and marketing team which specializes in account-based marketing and multi-channel marketing services. **Review Rating**: 4.5 - Quality: 4.0 - Schedule: 4.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Technical Sales Engineer, Allotrac - Industry: Other industries - Client size: 11-50 Employees - Review Type: Online Review - Verified **The Review** — Apr 6, 2021 **Feedback Summary**: Thanks to the efforts of the Callbox team, the company is now in contact with blue-chip prospects that they would never have been able to connect with on their own. The team has been successful in reaching their goals and increasing the company's pipeline as a result.  ""The most impressive attribute of Callbox was their understanding of our business and the prospects we were targeting." " **BACKGROUND** Please describe your company and your position there. Allotrac is a leader in providing innovative software solutions and workflow automation for businesses in the transportation and logistics industries. With cloud-based technology, Allotrac is transforming businesses into modern workspaces with its configurable platform of features and integrations. Our clients range from SMEs to some of Australia and New Zealand's largest enterprises. **OPPORTUNITY / CHALLENGE** For what projects/services did your company hire Callbox? Before the introduction of Callbox, all of the leads we generated were from inbound channels. At the time, we didn't have the resources internally to be able to cater for both channels. So, we went to market for a company to partner with that could scale the companies growth which didn't require any resources from our end.  Callbox provides Allotrac with an outbound sales and marketing team which specialises in account-based marketing. The multi-channel marketing service includes a combination of call, email and social media marketing.   What were your goals for this project? The main objective for our project with Callbox was to generate sales qualified leads from outbound channels which could then be handed over to our team of Account Executives.  **SOLUTION** How did you select Callbox? We conducted extensive research on multiple vendors specialising in B2B lead management services over a 3 month period. We decided to partner with Callbox as they had the resources to scale our business and flexibility to pivot, should we wanted to expand our agreement. The main reason we decided to partner with Callbox was that they could guarantee a minimum quantity and quality of sales qualified leads at a cost-effective price.   Describe the project in detail. Callbox creates and executes a number of outbound sales and marketing campaigns by leveraging a combination of email and social marketing in conjunction with direct calls to generate appointments for our Account Executives. The handover to our team is seamless as the Callbox agent provides an overview of the lead to our Account Executive who is then able to suggest a solution on the initial call. The campaigns are reevaluated each quarter aligned to our services agreement, along with call scripts, cadences and other sales enablement materials. What was the team composition? We work with Callbox’s Service, Success and Production Manager, as well as three more resources, including a Content Writer and a QA. The Client Success Manager acts as a Project Manager for all of our campaigns and there’s a Production Manager who schedules appointments and tweaks messaging for campaigns. **RESULTS & FEEDBACK** Can you share any outcomes from the project that demonstrate progress or success? Callbox has generated discussions with blue-chip prospects which we otherwise wouldn't have approached or wouldn't have been able to get in touch with. Callbox has been successful in achieving its goals and increasing our pipeline as a result. We will continue our partnership with Callbox as we look to scale our business in the future. How effective was the workflow between your team and theirs? The workflow has been excellent. Callbox is responsive and acts as though they are an extended part of our company which is exactly the model we convey in our business to our clients. The integration into our CRM was seamless as Callbox was able to adapt to our lead qualification process. The ability to have that information on hand for reporting purposes has been invaluable. What did you find most impressive about this company? The most impressive attribute of Callbox was their understanding of our business and the prospects we were targeting. Callbox took the time to learn our features and were able to articulate the benefits of our software with prospects in different industries. Are there any areas for improvement? As with any business relationship, there are always areas where both parties can improve their processes. At the moment, there isn't any constructive criticism that I can share. I feel Callbox are doing everything we are paying them to do. --- #### Outbound Marketing for Material Handling Company **The Project** - Services: Advertising - Project size: $10,000 to $49,999 - Project length: Oct. 2020 - Jan. 2021 **Project Summary**: Callbox was hired to create outbound marketing campaigns for an equipment company. The team was in charge of growing the client's database by acquiring new contacts and generating more leads from those. **Review Rating**: 4.5 - Quality: 4.0 - Schedule: 4.5 - Cost: 4.0 - Willing to Refer: 4.5 **The Reviewer** Marketing Analyst for SEA Region, Equipment Company - Industry: Manufacturing - Client size: 51-200 Employees - Review Type: Online Review - Verified **The Review** — Mar 29, 2021 **Feedback Summary**: Equipped with extensive knowledge and a detailed workflow, Callbox succeeded in boosting the client's brand awareness from 31% to an impressive 61%. An average of 20 leads per month was also secured, resulting in stable database growth. The team was also commended for their research skills. ""We were very pleased with the vast improvements in metrics." " **BACKGROUND** Please describe your company and your position there. I am the Regional Marketing Analyst with Crown Equipment Southeast Asia. **OPPORTUNITY / CHALLENGE** For what projects/services did your company hire Callbox? We have been building up our customer database contacts through cold-visiting by our sales team over the past five years across Southeast Asia and due to the COVID-19 movement restrictions, we have sourced for Callbox to support the continuous efforts to grow our database. What were your goals for this project? 1. To grow our database through acquiring new contacts. 2. To cleanse our existing database through validating and updating / adding mobile contacts. 2. To generate leads from the contacts. **SOLUTION** How did you select Callbox? We searched for the agencies that can support our above objectives and came down to finalists - for which Callbox appears to be able to support more countries within the SEA region that we cover than the competing agencies. Describe the project in detail. (See project objectives) What was the team composition? We have an account manager, Mitos, as well as: 1. a database research / sourcing team. 2. a outbound calling team. 3. a lead-gen QA team. **RESULTS & FEEDBACK** Can you share any outcomes from the project that demonstrate progress or success? 1. We have grown market awareness towards our brand from 31% to 61%. 2. We have generated an average of 20 leads per month over the three-month project. 3. How effective was the workflow between your team and theirs? Mitos, our account manager, was easy to work with and could quickly grasp our questions, needs and requirements. Through her coordination and management of the team, we adjusted and improved our workflow and communications flow over the three months. What did you find most impressive about this company? Has an extensive knowledge and detailed process flow for database research, sourcing, cleansing, through to customer lead generation, qualification, nurturing and follow-up activities. Are there any areas for improvement? The reporting metrics could be refined further, as well as process flow could be tighter and communcations flow could be more proactive, that said we are very pleased with the vast improvements in this second campaign from the first campaign. --- #### Demand Generation Services for Consulting Company **The Project** - Services: Other IT Consulting and SI - Project size: $10,000 to $49,999 - Project length: Jan. 2021 - Ongoing **Project Summary**: Callbox provides ongoing demand generation services for a consulting company. The team creates a list of targeted prospects which helps the client with content development for their lead generation initiatives. **Review Rating**: 4.5 - Quality: 4.5 - Schedule: 4.5 - Cost: 4.0 - Willing to Refer: 4.5 **The Reviewer** Head of Sales & Marketing, Simplify Consulting Sdn. Bhd. - Industry: Other industries - Client size: 11-50 Employees - Review Type: Online Review - Verified **The Review** — Mar 18, 2021 **Feedback Summary**: Thanks to Callbox's lead qualifying efforts, appointments have been made by the client for their potential customers. The team performs well with their project management process and provides weekly progress updates. Customers can expect good communicators and marketing initiative executors. ""They always take feedback positively and are remarkable at following up." " **BACKGROUND** Please describe your company and your position there. We partner Oracle Netsuite to provide a complete cloud ERP system for customers in Malaysia to grow their local and global businesses. As Head of Sales & Marketing, responsible for revenue generation and new business development. **OPPORTUNITY / CHALLENGE** For what projects/services did your company hire Callbox? We hired Callbox for providing Simplify consulting with sales qualified leads by helping us implement customer-centric demand generation initiatives through multiple channels. Specifically we needed services related to event management, inside sales, and digital marketing. What were your goals for this project? Increase sale of Oracle Netsuite Cloud ERP, and build brand of Simplify Consulting **SOLUTION** How did you select Callbox? We invited proposals from multiple vendors and finally selected Callbox to provide us the required services. Deciding factor was the packaged demand gen services across multiple channels for a fixed price. Describe the project in detail. Assigning a dedicated Account manager & Campaign Manager, Sharing with us targeted list of prospects Helping us with content development for demand gen initiatives Lead management Sales enablement and support being the most important service for us. What was the team composition? Our Go-To persons at Callbox with whom we interact regularly are Account Manager (Client Success Manager) & Campaign Manager (Production Manager) The size of the team is scaled up as and when required; for webinar etc., **RESULTS & FEEDBACK** Can you share any outcomes from the project that demonstrate progress or success? Callbox team have set up appointments with prospects after qualifying the leads. How effective was the workflow between your team and theirs? Kara & Isabel from Callbox are performing quite well from project management standpoint. Both of them are good at communication, scheduling, and executing the marketing initiatives. They always take feedback positively and are remarkable at following up. What did you find most impressive about this company? Multi-touch and multi-channel demand gen services all bundled together with the Account Manager & Campaign Manager updating the progress on weekly basis. Are there any areas for improvement? Be customers advocate and proactively suggest consumption of services for which Callbox's services are hired. --- #### Sales Consulting for IT Services Company **The Project** - Services: Advertising - Project size: $10,000 to $49,999 - Project length: Jan. - Apr. 2021 **Project Summary**: Callbox provides consultation for an IT services company to help with their demand generation initiatives such as event management, inside sales, and digital marketing. **Review Rating**: 4.5 - Quality: 4.0 - Schedule: 5.0 - Cost: 4.0 - Willing to Refer: 4.5 **The Reviewer** Head of Sales & Marketing, IT Services Company - Industry: Other industries - Client size: 11-50 Employees - Review Type: Online Review **The Review** — Mar 17, 2021 **Feedback Summary**: Callbox continues to qualify the leads and set up appointments with prospective clients. The team is doing well from a project management standpoint. They are good at communication, scheduling, and executing marketing initiatives. ""They have always taken feedback positively and are remarkable at following up." " **BACKGROUND** Please describe your company and your position there. We partner Oracle Netsuite to provide a complete cloud ERP system for companies in Malaysia to grow their local and global businesses. **OPPORTUNITY / CHALLENGE** For what projects/services did your company hire Callbox? We hired Callbox for providing Simplify consulting with sales qualified leads by helping us implement customer-centric demand generation initiatives through multiple channels. Specifically we needed services related to event management, inside sales, and digital marketing. What were your goals for this project? Increase sale of Oracle Netsuite Cloud ERP, and build brand of Simplify Consulting **SOLUTION** How did you select Callbox? We invited proposals from multiple vendors and finally selected Callbox to provide us the required services. Deciding factor was the packaged demand gen services across multiple channels for a fixed price. Describe the scope of their work in detail. Assigning a dedicated Account manager & Campaign Manager, Sharing with us targeted list of prospects Helping us with content development for demand gen initiatives Lead management Sales enablement and support being the most important service for us. What was the team composition? Our Go-To persons at Callbox with whom we interact regularly are Account Manager (Client Success Manager) & Campaign Manager (Production Manager) The size of the team is scaled up as and when required; for webinar etc., **RESULTS & FEEDBACK** Can you share any outcomes from the project that demonstrate progress or success? Qualifying the lead and setting up of appointment with prospect. How effective was the workflow between your team and theirs? Kara & Isabel are performing quite well from project management standpoint. Both of them are good at communication, scheduling, and executing the marketing initiatives. They have always taken feedback positively and are remarkable at following up. What did you find most impressive about this company? Multi-touch and multi-channel demand gen services all bundled together with the Account Manager & Campaign Manager updating the progress on weekly basis. Are there any areas for improvement? Be customers advocate and proactively suggest consumption of services for which Callbox's services are hired. --- #### Lead Generation for Economic Development Marketing Agency **The Project** - Services: Call Center Services - Project size: $10,000 to $49,999 - Project length: Aug. 2020 - Ongoing **Project Summary**: Callbox provides voice services for a marketing agency. They handle appointment setting and lead generation efforts in efforts to reach qualified candidates and qualify them for sales and appointments. **Review Rating**: 5.0 - Quality: 4.5 - Schedule: 4.5 - Cost: 4.0 - Willing to Refer: 4.5 **The Reviewer** Partner, CQNS - Industry: Advertising & marketing - Client size: 1-10 Employees - Review Type: Phone Interview - Verified **The Review** — Mar 4, 2021 **Feedback Summary**: The partner has received 125 appointments and almost 300 qualified leads as a result of the work. Callbox's efforts are helping increase the partner's brand awareness and ongoing conversations with their target audience. Responsiveness and attention to detail are hallmarks of their work. "“Whenever we ask for something, they take care of it right away.” " **BACKGROUND** Introduce your business and what you do there. I’m a partner at CQNS. We’re a marketing agency specializing in marketing for economic development and tourism organizations. **OPPORTUNITY / CHALLENGE** What challenge were you trying to address with Callbox? We wanted to create some consistency in our sales pipeline. **SOLUTION** What was the scope of their involvement? Primarily, we wanted to utilize Callbox for some appointment setting and lead generation. They built a program that uses social media and online advertising to create some awareness. They were doing call-outs to qualified candidates to qualify them for sales and set appointments for our team to follow up with. The most important deliverable was appointments. What is the team composition? We work with a client services manager and someone over operations. How did you come to work with Callbox? We found them through an online search. I selected them because they had a great case study with a company similar to ours. Their process was very clear. Their team did a good job of helping me understand what the steps would be and what would happen. Ultimately, they were priced very competitively. How much have you invested with them? We’ve invested about $30,000. What is the status of this engagement? Our ongoing engagement started in August 2020. **RESULTS & FEEDBACK** What evidence can you share that demonstrates the impact of the engagement? Over the engagement, they’ve booked us 125 appointments and generated close to 300 marketing qualified leads. That’s exactly what we were looking for, to improve our pipeline. We see now that we have many more ongoing conversations with our target audience about the kinds of services we offer. Even if those aren’t instantly turning over to opportunities or sales, they’re doing a great job for awareness. We’re hearing throughout the industry and when we talk to other people that they know our name and who we are. It’s been good for our brand as well. How did Callbox perform from a project management standpoint? All of our correspondence is online. They’ve done a great job with that. We have regular Zoom call status meetings. The Callbox team is always prepared and has reports ready to show us the number of emails sent and calls made; as well as the number of ads served and people we connected with. Their data is really great. They’re very responsive. Whenever we ask for something, they take care of it right away and always close the loop by communicating back with us. Their project management skills are excellent. Callbox is consistently on time, on budget, and on delivery. They’re doing the things that we need. What did you find most impressive about them? They quickly internalized our story and what we do. We’re pretty niche. The kinds of services we offer aren’t mass market, they’re for a very specific kind of audience. It takes a bit of understanding of how we spin a marketing story for such a specific audience. Callbox does a great job of taking notes and feedback from us. They’re turning it into scripts and ads. Are there any areas they could improve? Make sure we’re showing an evolution of the program. It’s not that they don’t do that, it just isn’t always top of mind. There’s a focus on doing what’s been required, which is rightfully so, but every now and then they tell me about new and interesting things which is great. Callbox could certainly do more of that. Do you have any advice for potential customers? Have a conversation with their team so you can get a sense of the experience. Because they do a lot of things online, you could go pretty far in the process without ever really talking to someone. That would probably be to your detriment. You want to meet them. That’ll give you a better sense of what it’s like to be on the phone with them which feeds into what it’d be like for your prospects to be on the phone with them. For me, it was all very positive. The vibes they gave me off those calls gave me a lot of confidence going forward. --- #### Outbound Sales & Marketing Calls for IT Services Provider **The Project** - Services: Call Center Services - Project size: $50,000 to $199,999 - Project length: Jan. 2021 - Ongoing **Project Summary**: Callbox was engaged by a business IT services provider for outbound sales and marketing solutions. The team's main task is to qualified leads and schedule appointments to increase the client's revenue. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Vice President, IT-Henhouse - Industry: Other industries - Client size: 1-10 Employees - Review Type: Online Review - Verified **The Review** — Feb 25, 2021 **Feedback Summary**: With Callbox's services, the client is able to schedule 4–6 appointments per week. Additionally, the partner has more opportunities to focus on other aspects of the business, made possible by the extended resources. The workflow is stellar, and the patient team follows a systematic process. ""They are extremely organized and methodical."   " **BACKGROUND** Please describe your company and your position there. IT-HenHouse is an Information Technology company that helps businesses grow and streamline their business operations using business software technology. As the Vice-President, I am responsible for developing and facilitating marketing strategies that create new business deals and enhance our existing customer retention. In my strategic role, I uncover opportunities to expand our services, capabilities, and geographic footprint. **OPPORTUNITY / CHALLENGE** For what projects/services did your company hire Callbox? IT-HenHouse faced two challenges. We are a new company and we are competing in a crowded marketplace. We have a lot of technical experience and very minimal sales experience. In addition, we have a small staff wearing many hats. We had an Opportunity for Callbox to help generate qualified leads for IT-Henhouse and be among the first to Introduce IT-Henhouse to the marketplace. What were your goals for this project? Our main objectives were to develop qualified leads that would be nurtured and get appointments scheduled that would allow us to introduce IT-HenHouse and present our services. We anticipate leads that would increase our revenue by at least 100%. We are starting at ground zero. **SOLUTION** How did you select Callbox? We started with an internet search. We tried other types of inbound marketing with absolutely no success. We looked at a couple of outbound marketing companies that were very good, but extremely expensive for us at the time. Callbox was out of reach for us financially at the beginning of our journey. But we eventually positioned ourselves to make the investment. Our sales rep. was sooooo patient. Gary Sia. He followed up and it took us 3 years before we finally closed on the deal. Describe the project in detail. The initial meeting was amazing with the sales and marketing team. They are extremely organized and methodical. I was impressed and felt at ease immediately. The began with establishing the target audience and developing an understanding of our company tone, voice, and brand identity. CallBox took the time to learn about our services. They collaborated with me on scripts and email templates being careful to strike a balance between my words and what they know works well. The package is a complete sales solution. A combination of emails, social media, and phone calls. We signed up for a 6-month package and we paid upfront. What was the team composition? There are at least 5 or 6 people involved on the team. Most of them work in the background but 3 of the team members interact with me directly on a daily/ weekly basis. The responsibilities of the team were encompassing. Callbox has every aspect of the project covered. **RESULTS & FEEDBACK** Can you share any outcomes from the project that demonstrate progress or success? Callbox is like having a sales and marketing team. We have at least 4-6 appointments scheduled per week. We capture at least 4-6 Market qualified leads per week. I have time to work on other aspects of our newly started company. And there are alot of aspects. CallBox is very professional and has a respected name in the marketplace, so that takes a weight off of my shoulder knowing that they take my business very seriously and that they are committed to the success of IT-HenHouse. How effective was the workflow between your team and theirs? The workflow between CallBox and IT-HenHouse is great. I am amazed at how thorough they are. They schedule appointments, send out invites to the leads and follow up with reminders on the day of the meeting. During the scheduled appointment Callbox gets on the call to provide a warm hand-off. One of the software tools that CallBox uses is Hubspot. In Hubspot the lead information is captured and synced to my Zoho CRM. In my Zoho CRM, I am able to nurture the leads through to close. We meet weekly to go over the metrics of contacts made, no answers, appointments made etc. What did you find most impressive about this company? The most impressive thing about Callbox is that they are kind. They are very patient and IT-HenHouse can be a handful. So they are really patient. They are extremely organized and methodical. Process is important to me. I believe that a sound proccess leads to a sound product. They listen to my ideas but make recommendations when they see the need and I like that because every idea that a customer has is not a good idea. And that is the truth. Are there any areas for improvement? I wonder if there is a method to engage leads that are not interested. --- #### B2B Lead Generation & Sales for IT Services Company **The Project** - Services: Advertising - Project size: $50,000 to $199,999 - Project length: Aug. 2020 - Ongoing **Project Summary**: An IT services company partnered with Callbox to take charge of their B2B lead generation, appointment setting, and initial contact with new prospects. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** CTO, DV8 Infosystems, Inc - Industry: Other industries - Client size: 11-50 Employees - Review Type: Online Review - Verified **The Review** — Feb 24, 2021 **Feedback Summary**: The Callbox was successful in achieving all the goals they set out to do at the beginning of the partnership and the company is happy with the performance. The project's overall process was smooth and flexible from start to finish. The team does everything the company asks them to do. ""I found their level of professionalism and dedication to our efforts the most impressive." " **BACKGROUND** Please describe your company and your position there. DV8 Infosystems is a global Information Technology services company delivering cutting edge web, mobile and Cloud solutions for our customers. We also have an emphasis on Machine Learning & Artificial Intelligence systems to help our customers move from a reactive to a more pro-active business model. I am the CTO at DV8 and it is my job to ensure that our customers get the very best-of-breed solutions in a timely and cost controlled budget with the very highest degree of quality and satisfaction. **OPPORTUNITY / CHALLENGE** For what projects/services did your company hire Callbox? We hired Callbox to help us with B2B lead generation, appointment setting and initial contact with new prospects. What were your goals for this project? Our goals were to fill our business development executive's calendar's with appointments with qualified prospects. **SOLUTION** How did you select Callbox? We conducted extensive research on firms such as Callbox and eventually we decided to go with Callbox because they had the most methodical process to help us achieve our goals and the team they put in place were all very professional and results oriented. Describe the scope of their work in detail. Callbox creates and executes an inside sales campaign by leveraging tele-sales, email marketing and social media to generate leads, appointments and webinars. They prospect for DV8 and qualify prospects and eventually book meetings for our business development team. For prospects that they are unable to book meetings with, Callbox sends out emails on behalf of DV8 and follows up with those prospects and continues to try to get a meeting booked. They also create webinars for us in which we can showcase our services and capabilities to potential customers. What was the team composition? An account manager, an business development executive, a marketing QA analyst and a social media expert. **RESULTS & FEEDBACK** Can you share any outcomes from the project that demonstrate progress or success? Overall Callbox has proven themselves as a worthy partner for DV8. They have been very successful in achieving their goals and we are very happy with the service they provide. We will continue to use Callbox as we grow in the future. How effective was the workflow between your team and theirs? The workflow between us has been very smooth. From inception the process was discussed and defined very clearly between our two companies and we have been following that process ever since Every now and then we have to tweak the process to garner more efficiencies and each time the process becomes more effective. What did you find most impressive about this company? I found their level of professionalism and dedication to our efforts the most impressive. They have always been very flexible with us and have made a lot of effort to understand our business mode, USP and goals. Their processes are well documents and managed. I always know what to expect with Callbox. Are there any areas for improvement? As with any business relationship there are always areas where both parties can improve their processes. At the moment there isn't anything in particular that I can share about what more Callbox can do. I feel that they are doing everything we are paying them to do. --- #### Call Marketing Services for Industrial Information Provider **The Project** - Services: Call Center Services - Project size: $10,000 to $49,999 - Project length: Oct. 2020 - Feb. 2021 **Project Summary**: Callbox was contracted by an industrial information provider for extended marketing support through call center services. The main objective was to boost awareness of the company's services amid the pandemic. **Review Rating**: 5.0 - Quality: 4.5 - Schedule: 5.0 - Cost: 4.0 - Willing to Refer: 5.0 **The Reviewer** Managing Director, Industrial Info Resources - Industry: Business services - Client size: 501-1,000 Employees - Review Type: Online Review - Verified **The Review** — Feb 23, 2021 **Feedback Summary**: Callbox provided integral work to building a healthy pipeline, and the client expects it to yield results in the near future. The workflow was effective. Together, they modified the processes to make the project management more seamless quicker than expected. The team was adaptive and flexible. ""I was (and still am) very impressed with the ability of the Callbox team to adapt to the needs of clients." " **BACKGROUND** Please describe your company and your position there. I am the Managing Director of The East Asia office at my company, Industrial Info Resources. We supply "hard to find" intelligence on projects, plants, and industrial assets. **OPPORTUNITY / CHALLENGE** For what projects/services did your company hire Callbox? We have been looking for a way to augment our marketing due to the challenges presented by Covid 19, and Callbox fitted in well with our overall strategy. Callbox called and contacted a list of prospective clients on our behalf. What were your goals for this project? Our goal was (and still is) to increase awareness of our services within the Asia Pacific region. **SOLUTION** How did you select Callbox? We researched several agencies, and gauged them primarily on their ability to understand what we do (which is quite niche) and their ability to adapt to change and challenge that would come up. Describe the scope of their work in detail. Callbox called and spoke to clients on our behalf using their own datasets, and our lists of prospective clients, as well as engaged with them on social media. Furthermore, Callbox helped us to arrange and promote webinars. What was the team composition? I am not sure how many members of the team are involved, but we have a weekly meeting that usually includes at least 3 members from Callbox. This helps to give proper guidance to ensure that we are contacting the right sorts of clients. **RESULTS & FEEDBACK** Can you share any outcomes from the project that demonstrate progress or success? Our sales cycles are very long, and so there have been few sales yet - however we have been able to build a healthy pipeline based on Callbox's activities that we expect will yield results soon. How effective was the workflow between your team and theirs? Very effective. We knew that the first few weeks (or possibly months) could be a rocky road considering the niche nature of our business, however with modifying processes and workflows we were able to change this much quicker than expected. What did you find most impressive about this company? I was (and still am) very impressed with the ability of the Callbox team to adapt to the needs of clients. Are there any areas for improvement? It would be great if the same services were offered in languages other than English (e.g. Korean, Japanese, Chinese, etc.) --- #### Marketing & Digital Strategy for Economic Dev Marketing Co **The Project** - Services: Advertising, Other Digital Marketing - Project size: $50,000 to $199,999 - Project length: June 2020 - Ongoing **Project Summary**: Callbox serves as the digital marketing partner to a consultancy firm. They are working on a proactive marketing campaign, identifying target markets and developing content. **Review Rating**: 5.0 - Quality: 4.5 - Schedule: 5.0 - Cost: 4.5 - Willing to Refer: 5.0 **The Reviewer** Partner, CQNS - Industry: Advertising & marketing - Client size: 11-50 Employees - Review Type: Phone Interview - Verified **The Review** — Feb 23, 2021 **Feedback Summary**: Securing 10,000 contacts through the campaign so far, Callbox has adjusted to the learning curve of the client’s industry and has been great at setting appointments. Thanks to the engagement, the client is close to closing several contracts. The firm has been helpful and accommodating. "“They spent time working with us to build a relationship and understand our business.” " **BACKGROUND** Introduce your business and what you do there. We’re a consultancy firm that provides services to economic development organizations. That includes strategy, marketing, and design services for North American companies. **OPPORTUNITY / CHALLENGE** What challenge were you trying to address with Callbox? We wanted to implement a proactive marketing campaign, especially given how greatly economic development agencies, cities, and municipalities have been affected by COVID-19. We decided to reach out to an external team to run the campaign targeted at our key sectors. **SOLUTION** What was the scope of their involvement? Initially, we spent some time identifying who our targets were. At the beginning of the process, it was important to educate them on who our real customers were. Economic development has targets at regional, municipal, state, provincial, and even federal levels. They collected that information and did some list building to make the project run as smoothly as possible. We also supplied them with more targeted lists and parameters around who we were looking to connect with through the campaign.   Then, they proceeded to develop content for the marketing campaign, which was going to be a direct email and calling program. We’re currently up to about 10,000 contacts in the campaign program.  What is the team composition? We have several members of the team handling the calling program. Most of the communication runs through two team members. How did you come to work with Callbox? We did a Google search and researched potential firms that could provide the size of the campaign we were looking for. It was important to find a company that could handle massive amounts of contacts because we knew this would be a large-scale effort. They were able to integrate with our internal platforms, including HubSpot. We felt that the plan they provided was economical. They scheduled the engagement over a 12-month period, inviting us to renew our contract on a quarterly basis. How much have you invested with them? The total project will be about $80,000 CAD (approximately $64,000 USD). What is the status of this engagement? We’ve been working with them since June 2020. We committed to 12 months of work with them, so we’ll begin discussing the possibility for renewal in the near future. **RESULTS & FEEDBACK** What evidence can you share that demonstrates the impact of the engagement? They’ve done everything exactly as we’ve anticipated, reaching out to organizations and targeted individuals. They’ve been great at appointment setting, which has generated some good sales calls and appointments on our end. We’re happy with their work. There’s a little bit of a learning curve for our industry, but once they got up to speed, they’ve been fantastic.   On a weekly basis, we review the number of calls, number of successful contacts, and number of appointments. In our industry, we have a long sales cycle, so it’s a little early to discuss metrics. We haven’t won a contract, but we’re very close on closing a couple. Their team is providing tons of information regarding prospects and succeeding in their work.  How did Callbox perform from a project management standpoint? They hold very professional meetings on a weekly basis. Our great project manager is able to address any question we have or issues that need to be dealt with. She’s always right on it. They’ve been good about meeting deadlines and accommodating when we wanted to suspend certain aspects of the project. For instance, we didn’t foresee any success by continuing the program during the week of Thanksgiving and Christmas. They were understanding and added extra time to the end of our contract.  What did you find most impressive about them? They spent time working with us to build a relationship and understand our business. I remember the day when everything clicked for them, and they understood what we were all about. From there, it was off to the races for them. They weren’t a typical marketing agency that just wanted to get a list from us and immediately get going. They took time to understand us.  Are there any areas they could improve? The reporting and work ethic have been great. Going into the next phase, we’ll see how they are with follow-up and tasks of that nature. We haven’t worked with them in that capacity, so we’ll see if they can take their services to the next level. Based on what they’ve demonstrated so far, I’m confident they will.  Do you have any advice for potential customers? With any firm you engage with, it’s important to spend time at the start of the process planning and orienting their team around your business and goals. Spending time building a level of comfort around your business will make sure they can work on your behalf more effectively and efficiently. --- #### Lead Generation Campaign for Video Marketing Company **The Project** - Services: Call Center Services - Project size: $10,000 to $49,999 - Project length: Oct. - Nov. 2021 **Project Summary**: Callbox provided outbound lead generation services for a video marketing company, helping them reach out to potential clients. The goal was to improve the firm's ROI and develop relationships with clients. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 4.5 - Willing to Refer: 5.0 **The Reviewer** Director, KOR Creative - Industry: Media - Client size: 1-10 Employees - Review Type: Online Review - Verified **The Review** — Feb 18, 2021 **Feedback Summary**: The company's ROI increased, thanks to Callbox's involvement. They achieved more sales and increased the size of their client base. The team worked with the firm in a smooth and seamless manner, providing accurate and detailed reports on leads. They were also professional and highly responsive. ""They always provide comprehensive and accurate information on leads, which is all that we really want." " **BACKGROUND** Please describe your company and your position there. I am the Director of KOR Creative, an Auckland, NZ, based video production / video marketing company. **OPPORTUNITY / CHALLENGE** For what projects/services did your company hire Callbox? We hired CallBox to be our overseas based outbound lead generation partners, reaching out to potential clients whom we would otherwise never have the time or resource to reach out to ourselves. What were your goals for this project? Our goal was increase the amount of outbound leads coming into the business and cover off one segment of the overall 'marketing pie' that we couldn't and didn't want to do ourselves. We were looking for a positive ROI that we could build on overtime as we formed relationships with interested prospects that CallBox was able to present us with. **SOLUTION** How did you select Callbox? We selected CallBox after spending about a year considering offers from various companies and debating whether or not this was a path we wanted to go down. CallBox impressed with the most professional follow up. Always polite with just the right amount of persistence. Describe the scope of their work in detail. We are now in our 4th year of running campaigns with CallBox. In addition to the Cold Calling service we initially engaged them for we have also found them particularly effective in using LinkedIn as a channel for generating leads which has pleased us as this was another space we always felt we should be operating in but never got around to. What was the team composition? I have contact as required with our Customer Success Manager, Campaign Manager or Client Services Manager as well as directly with the calling agent/s. They are always responsive and keen to assist with anything I require. **RESULTS & FEEDBACK** Can you share any outcomes from the project that demonstrate progress or success? Over the course of the four years we have been running campaigns with CallBox our ROI has steadily increased and in addition to the more immediate sales we have been able to build a significant base of interested prospects that are now resulting in a steady flow of business as we continue to build connection and trust. How effective was the workflow between your team and theirs? The workflow between ourselves and CallBox is simple and seamless. They always provide comprehensive and accurate information on leads which is all that we really want. What did you find most impressive about this company? I'm most impressed by CallBox's professionalism and quality systems. The team are also very friendly and responsive to any questions or concerns that I may have. Are there any areas for improvement? Cold calling is a tough job and I have the greatest respect for those that can do it. Accents can be a challenge so I think CallBox needs to consider carefully using any callers that have a significant accent. --- #### Appointment & Lead Gen for Cloud-based Solutions Provider **The Project** - Services: Call Center Services - Project size: $50,000 to $199,999 - Project length: Jan. 2020 - Ongoing **Project Summary**: Callbox was hired by a cloud-based solutions provider to generate leads and appointments. Their marketing services include online banner and display ads as well as Google Ads campaigns. **Review Rating**: 5.0 - Quality: 3.5 - Schedule: 5.0 - Cost: 1.0 - Willing to Refer: 4.0 **The Reviewer** Marketing Consulting Head, Instant InfoSystems - Industry: Other industries - Client size: 11-50 Employees - Review Type: Phone Interview - Verified **The Review** — Feb 17, 2021 **Feedback Summary**: While Callbox is still working towards their goal of securing five appointments per week, the team is improving steadily and internal stakeholders are confident in their performance. They’re well-organized, professional, and easy to work with. ""Callbox has an understanding of what we do, and they’re able to articulate that accurately to our audience." " **BACKGROUND** Introduce your business and what you do there. I’m the consulting head of marketing for Instant InfoSystems, a cloud-based solutions provider. **OPPORTUNITY / CHALLENGE** What challenge were you trying to address with Callbox? We’ve engaged Callbox to generate leads and appointments. **SOLUTION** What was the scope of their involvement? Callbox provides a full-spectrum marketing campaign. They use a mix of outbound telemarketing along with online marketing, including banner ads and Google Ads campaigns to generate interested prospects.  After the team generates qualified leads, they also generate appointments. What is the team composition? We have direct communication with two people on the Callbox team. There’s also another individual, the outbound telemarketing agent, though we don’t work directly with her. How did you come to work with Callbox? We found them through an online search for lead generation services. We met with a representative from their organization to give us a demonstration of their services and the types of activities they would engage in to generate leads.  We liked the full spectrum of capabilities Callbox had, so we did a 90-day trial at the beginning of 2020, and we were satisfied with their service, so we’ve extended the engagement for another year. How much have you invested with them? We spend between $13,000–$14,000 per quarter on their services. What is the status of this engagement? We’ve been working together since January 2020. **RESULTS & FEEDBACK** What evidence can you share that demonstrates the impact of the engagement?  Callbox has generated a fair number of leads and appointments for us. We’ve established a goal of 20 appointments per month, and while we haven’t yet reached it, we are working towards it and the leads they find us are good. By the end of 2020, they’d generated a total of 68 appointments for us with a total of 227 leads. We see that number steadily increasing over time.  How did Callbox perform from a project management standpoint? We meet with Callbox once a week to talk about the week’s appointments and activities and to make any adjustments and provide feedback. Their project management services are very good. The team is very attentive to what we need and receptive to our feedback.  They use HubSpot, and we receive a notification every time a lead or appointment is created. We take that data and manually enter it into our systems.  What did you find most impressive about them? They’ve been able to take the information that I’ve sent them and really translate it quite accurately into online advertising with the banner and display ads. Callbox has an understanding of what we do, and they’re able to articulate that accurately to our audience. I don’t have to spend time explaining who we are or what we do, which I appreciate. Are there any areas they could improve? The thing I’d really like to see improved upon is the production level. We would like to see more appointments. Do you have any advice for potential customers? I would recommend the weekly status meetings we have —  I think those are very helpful. They provide a lot of useful feedback that helps direct the activities moving forward. There’s always opportunity to tweak and improve what we’re doing. --- #### Multi-Touch Point Telemarketing for Big Data & AI Company **The Project** - Services: Call Center Services - Project size: $50,000 to $199,999 - Project length: July 2020 - Ongoing **Project Summary**: Callbox provides ongoing multi-touch telemarketing services for a leading big data and AI company. The team generates new leads and sales appointments, handles event RSVP invite, and screens potential leads. **Review Rating**: 4.0 - Quality: 4.0 - Schedule: 4.0 - Cost: 4.5 - Willing to Refer: 5.0 **The Reviewer** Marketing Director, ADVANCE.AI - Industry: Other industries - Client size: 1,001-5,000 Employees - Review Type: Online Review - Verified **The Review** — Feb 15, 2021 **Feedback Summary**: Callbox generates a stable amount of sales meetings for the client since the engagement started. The team is flexible, happy, and optimistic. They conduct weekly meetings for performance and gap review. ""Callbox team has the mindset to drive the result." " **BACKGROUND** Please describe your company and your position there. ADVANCE.AI is a leading big data and AI company in Asia, helping to solve digital transformation, fraud prevention and process automation for enterprise clients. We serve over 1000 clients in sectors like banking, fintech, retail and e-commerce. I am leading the marketing team here which includes branding, PR and pipeline generation. **OPPORTUNITY / CHALLENGE** For what projects/services did your company hire Callbox? Telemarketing to generate the new leads/new sales appointment; event/webinar RSVP invite; tele call down to screen all the in-house digital marketing generated leads What were your goals for this project? Agreed numbers of 1:1 meetings with ADVANCE.AI sales manager **SOLUTION** How did you select Callbox? I used Callbox telemarketing service when I was working in Microsoft. I brought Callbox into my current company because 3 reasons: Proven record of the lead (MQL) generation performance; Enhanced marketing touch points including LinkedIn InMail, eDM blasting and webinar services which is beyond the normal tele marketing vendor who normally only provides the cold calling; Cost is competitive. Describe the project in detail. generate the new leads/new sales appointment; event/webinar RSVP invite; tele call down to screen all the in-house digital marketing generated leads What was the team composition? 1 account manager 1 account coordinator 2 tele marketing agents 1 backend non-voice team which is shared resourced in Callbox **RESULTS & FEEDBACK** Can you share any outcomes from the project that demonstrate progress or success? After three months, Callbox team can generate the stable amount of the 1:1 sales meetings to our company. In the meanwhile, we are keep exploring how to maximize the opportunities to improve the performance. How effective was the workflow between your team and theirs? As both ADVANCE.AI and Callbox teams are new, we ramped up callbox team in 1 month with a pilot campaign first to get all the lessons learnt before scaling up to more countries. We set up the weekly cadence which is focusing on the performance and gap review. The weekly cadence is much more smooth after 1 quarter when both parties changed some of the processes. The good thing is Callbox still deliver the result during the ramp up phase. What did you find most impressive about this company? Callbox is always flexible to change their processes to align the client's process. The team is always happy and optimistic. The most important thing is Callbox team has the mindset to drive the result. Are there any areas for improvement? Callbox can only provide English service which is challenging to scale the partnership in some of the non-English speaking countries like Vietnam, Cambodia and etc. --- #### Call Services & Lead Generation for Software Firm **The Project** - Services: Call Center Services, Market Research - Project size: $10,000 to $49,999 - Project length: Oct. 2020 - Ongoing **Project Summary**: Callbox provides lead generation services for a tech firm. To drive more sales prospects for a construction solution, they call suitable contacts and pass their notes to an internal member to close the deal.  **Review Rating**: 4.0 - Quality: 4.5 - Schedule: 5.0 - Cost: 4.0 - Willing to Refer: 5.0 **The Reviewer** Account Manager, Bentley Systems - Industry: Other industries - Client size: 1,001-5,000 Employees - Review Type: Phone Interview - Verified **The Review** — Feb 12, 2021 **Feedback Summary**: So far, they’ve delivered 10 leads who’ve converted into opportunities, which equates to about $150,000 in value. Callbox’s team has acclimated well to the firm’s internal culture, too. They strive to improve their strategies, being transparent about what does and doesn’t work. "“The team offers a different perspective on how you think to improve your sales.” " **BACKGROUND** Introduce your business and what you do there. Bentley Systems is an engineering software technology firm. We’ve been developing technology solutions for over 35 years. My specific role is the sales account manager focused on the construction industry. **OPPORTUNITY / CHALLENGE** What challenge were you trying to address with Callbox? I was hired to drive sales and adoption of a new technology that we’d acquired called SYNCHRO. However, I’m only one person. I needed a company to help fill the gaps ins our marketing research and sales so that we wouldn’t have to hire more internal team members. Their responsibility would be to find and call qualified leads for me so that I could capitalize on them.  **SOLUTION** What was the scope of their involvement?  Callbox generates leads for us through cold calls. At the start, we provided them with a list of contacts to reach out to along with sales playbooks and other internal training resources. We even did some role-playing scenarios to make sure that their agents were ready to prospect and call our accounts. They had the training process down, but we did need to help as far as the messaging. We wanted to make sure that it sounded like the call was coming from a Bentley Systems representative rather than someone interpreting our mission. From there, it’s just been a matter of them calling our contacts, documenting their notes, and handing them off to us through our marketing platform. They also leverage their own internal database to conduct outreach based on our given parameters, and they’ve done LinkedIn social selling to help build a rapport with potential prospects. Their team helps scrub and revalidate contacts that we’ve already had. What is the team composition?  Anna (Marketing) handles our regular communication cadence. She includes other members as needed to help out with internal marketing operations.  How did you come to work with Callbox? We were already engaged with Callbox on a different technology project and saw results there. Expanding our partnership to this project just felt like the natural evolution. How much have you invested with them? We pay them on a quarterly option, totaling about $16,000 per engagement. What is the status of this engagement? This particular project has gone on since October 2020, but we’ve worked with them prior. We’ve just renewed our contract and are waiting internally for confirmation on when to start back up.  **RESULTS & FEEDBACK** What evidence can you share that demonstrates the impact of the engagement? From a sales side, about 10 of their leads have been converted to opportunities with a dollar value of roughly $150,000. We haven’t closed any deals yet, but we haven’t lost any either. The team also provides what they call marketing-qualified leads, which are leads that help us do more strategic targeting for our specific product.  As far as their professionalism, they’re very consistent. I’ve actually worked for a lead generation company early in my career, so I think they’ve done a quality job compared to my previous training.  How did Callbox perform from a project management standpoint? We have weekly reports to recap feedback and identify where we can improve so that we can better guide them in our asks. They’re great at reporting back what is or isn’t working, suggesting minimal tweaks to keep improving on the engagement. If something isn’t readily available, they’re quick to update us. In that sense, we feel reassured that we can count on them.  In terms of tools, the reports have followed a consistent template to maintain the same look and feel. They use HubSpot to capture information. What did you find most impressive about them? Their eagerness and willingness to keep improving upon the engagement are impressive. It’s not just a one-and-done project where they give us information. Instead, they keep at it to evolve. That’s been one of the stronger aspects of this engagement because it reflects what I’ve seen during the short time that I’ve worked with them. How they go about things is very natural. It’s not like we have to try and teach them anything; they’re just willing to mimic our company culture. Are there any areas they could improve? There have been times when they’ve provided feedback on certain accounts that have competitive information without knowing the specifics of that company nor the contacts. But, they’ve been better at incorporating that, so there’s not much information left that we need to ask for. Outside of that, there isn’t anything drastic that they need to improve upon. We’re three months into this engagement, but you’d think it was six just because of how efficient they are in our processes. Both teams have done a great job to support this engagement. There’s always a sense of urgency and prioritization. They’ve conveyed that what they’re doing for us is important, regardless of whether they have other customers or not. Do you have any advice for potential customers? Even if you have a sales development or business development team, you should consider working with a company like Callbox for lead generation and marketing qualification services. They can help fill in the gaps where you fall short, and the team offers a different perspective on how you think to improve your sales. --- #### Social Media, & Email Marketing & Lead Gen for Telecoms Co **The Project** - Services: Advertising, Other Digital Marketing - Project size: $50,000 to $199,999 - Project length: Mar. 2019 - Ongoing **Project Summary**: A telecommunications company engaged Callbox to augment lead generation initiatives. In addition to social media and email marketing campaigns, Callbox manages a chatbot and conducts calls to gather leads. **Review Rating**: 4.0 - Quality: 4.5 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Marketing Operations Lead, Telecommunications Company - Industry: Telecommunications - Client size: 10,001+ Employees - Review Type: Phone Interview - Verified **The Review** — Feb 12, 2021 **Feedback Summary**: The team helped to secure a few new customers that increased the client’s revenue. By collecting information about leads prior to sales meetings, Callbox enables representatives to tailor pitches and streamlines the sales process. The involvement of leadership supports the ongoing engagement. ""Flexibility and proactivity are two of their strengths and key to their competitive advantage." " **BACKGROUND** Introduce your business and what you do there. I’m the marketing operations lead for a telecoms (telecommunications) company that operates in more than 12 countries and provides services to over 170 countries. Our main services involve network and digital solutions, including IoT, the Cloud, and cybersecurity. **OPPORTUNITY / CHALLENGE** What challenge were you trying to address with Callbox? The challenge was to generate leads, bring opportunities to the table, and increase revenue. Our brand awareness in the US wasn’t as huge as it was in our main markets, and that’s why we wanted to spread the word about our presence here. **SOLUTION** What was the scope of their involvement? Callbox manages outbound marketing activities, so calling and engaging with our target audience. Their activities are a mix of outbound calling, social media marketing, email marketing, and Google advertising to promote our website and landing pages. They also manage a chatbot that we integrated into our website. Callbox works to generate qualified leads from companies. They schedule meetings for our sales executives with leads. Their team provides us with an overview of a lead after talking to them, which allows us to bring a solution to the table when we meet with them.   What is the team composition? We work with Callbox’s VP of operations, a service manager, and three more resources, including a social media specialist and a sales representative. The service manager acts as a project manager for all of our campaigns and there’s a campaign manager who schedules meetings and tweaks messaging for campaigns. How did you come to work with Callbox? We sought the help of a lead generation company based in the US or at least a company that targeted its services to US markets. As we have internal processes, we also needed an adaptable company. A willingness to adapt to our processes was key in our negotiations along with the right lead generation expertise. Callbox had more than 15 years of experience in lead generation and proactively made recommendations based on our needs. They were also one of the few companies that charged by campaign rather than lead. We chose them because we believed in their ability to do good work. How much have you invested with them? We spend $20,000–$50,000 per year and have spent around $100,000 on their services so far. What is the status of this engagement? We initially hired them for a three-month-long project in March 2019, and we’re continuing to run campaigns with them. We look forward to renewing the process in March 2021. **RESULTS & FEEDBACK** What evidence can you share that demonstrates the impact of the engagement? We measure the number of leads their team generates, so how many meetings they’re able to secure for our sales executives. We also measure the quality of leads, so how many leads involve the contacts we seek. Although their team’s securing fewer leads, they’re better quality leads. Callbox collects contacts with the proper job titles, and we’re generating more opportunities. As the decision-making process for our services takes 3–12 months, we don’t see instantaneous results. During the campaign that their team launched in 2019, they generated over 100 leads and secured 3–4 customers that increase our revenue on a monthly basis. How did Callbox perform from a project management standpoint? In the beginning, the process was quite complex. However, after the first 2–3 campaigns, it was clear that Callbox understood our goals. We also went through a change in the project’s leadership, and the involvement of their VP of operations was key to our continued collaboration.  Their team’s now in constant communication with us. We have weekly calls to check on the project's progress. Their ability to be flexible with our internal processes is key to their services, and it’s a competitive advantage of Callbox’s. For example, they schedule meetings between leads and our sales executives. What did you find most impressive about them? Flexibility and proactivity are two of their strengths and key to their competitive advantage. They adapt to our requests, messages, and products. Callbox also tells us about their progress and what can and can’t be done. Are there any areas they could improve? Although there’s always room for improvement, I don’t have constructive criticism for Callbox at the moment. Their marketing automation could be better, but they’re doing a good job so far. Do you have any advice for future clients of theirs? To get the most out of your investment, know your value proposition and target audience. That will help Callbox adapt and give the best advice. --- ## Portfolio & Awards ### About Callbox B2B Lead Management Solutions Watch this short primer on Callbox’s proven approach at B2B marketing and find out how we help you reach growth and revenue goals: https://hubs.ly/H0S6LBP0 ### Multi-channel Marketing Scale your market presence with a strategy that goes beyond a single channel. Callbox leverages an integrated multi-channel approach to connect with decision-makers across multiple touchpoints. We synchronize telemarketing, email, and digital outreach to increase engagement rates and maximize your sales pipeline. Learn more: https://hubs.ly/H0S6LBs0 ### Account-based Marketing Callbox delivers a multi-channel ABM framework that combines inbound and outbound tactics to engage, nurture, and convert your most valuable target accounts with data-driven precision. Learn more: https://hubs.ly/H0S6LJj0 ### Over 45 Million Target Accounts Callbox provides access to 45M+ verified B2B accounts with specialized services in Data Cleansing, Customer Profiling, and Targeted List Building to optimize your sales results.  Learn more: https://hubs.ly/H0S6LN40 ### 15+ Languages Supported Expand your footprint without the friction of a language gap. Callbox provides seamless multilingual support across 15+ languages, including Spanish, Mandarin, French, and German. Our native-level communicators ensure your value proposition is culturally resonant and professionally delivered, helping you penetrate new regions and capture a truly global audience.  ### 15k clients served across various industries Callbox is a global leader in B2B lead generation, having powered growth for over 15,000 clients worldwide. We specialize in high-impact outreach across IT, Software, Healthcare, and Finance. From telemarketing to multi-channel marketing automation, we deliver the qualified leads your sales team needs to close more deals.  Learn more: https://hubs.ly/H0S6M7_0 ### 1.3M+ Qualifed Leads Delivered Callbox is a global leader in B2B lead generation and appointment setting, trusted for delivering 1.3M+ qualified leads to businesses worldwide. We combine AI-driven technology with human expertise to identify, engage, and connect you with high-value prospects. Whether you’re looking to penetrate new markets or fill your sales pipeline, we provide the data and the outreach to turn cold leads into closed deals. ### Driving High-Quality Leads with Pipeline and HubSpot This is a collaboration where we find and qualify leads for your business using our very own Callbox Pipeline and then converting them into deals through Hubspot. Learn more: https://hubs.ly/H0S6LRl0 ### Project with Sage Project with Sage  ### Project with Ebay Project with Ebay  ### Project with Motorola Project with Motorola  ### Project with Acer Project with Acer  ### Industry Recognitions - The Best BPO Companies of 2022 - Top Lead Management Services in 2021 - Business.com - 4th in Best Sales Lead Generation Services (January, 2018) ## Key Clients - Alima Technologies ## Packages ## Verification Clutch verification provides an additional layer of data to help you make the right purchasing decision of business services. - Verified Client Reviews: 112 - Overall Review Rating: 4.6 Last Updated: 2026-06-29T09:42:32Z ### Business Entity - Business Entity Name: Callbox, Inc. - Source: Delaware Secretary of State - Jurisdiction of Formation: Delaware - Date of Formation: January 13, 2012 - Status: Active - Last Updated: November 16, 2020 - ID: 5095306 ### Credit Report Results - International Credit Risk Assessment: Low Risk - Source: Creditsafe - Last Updated: February 2, 2021 ## Locations (3) ### Los Angeles, CA (Headquarters) - 4924 Balboa Blvd # 353 - Los Angeles, CA 91316 - United States - 2 - 5 employees - Phone: +18888107464 ### Singapore, Singapore - 1 Scotts Road #24-10 Shaw Centre - Singapore 228208 - Singapore - 2 - 5 employees - Phone: + 65 31591112 ### Ultimo, Australia - Suite 83, 89-97 Jones Street - Ultimo 2007 - Australia - 2 - 5 employees - Phone: +61 2 9037 2248 ## Contact Callbox [Send a message](https://clutch.co/profile/callbox) ### Connect on Social - [LinkedIn](https://www.linkedin.com/company/callboxinc/) - [Facebook](https://www.facebook.com/Callbox/) - [X](https://twitter.com/CallboxInc) - [Instagram](https://www.instagram.com/callbox.inc/)