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Top Email Support Services in China

Ratings Updated: April 26, 2025

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10 Companies

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1 Leaders 9 Contenders

10 Companies

Country: China

Customer Service Outsourcing: Email Support Services

List of the Top China Email Support Outsourcing Companies

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TDCX

4.8 12 reviews

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Verified

$100,000+

Undisclosed

10,000+

Beijing, China

Services provided

60% Customer Service Outsourcing

20% Sales Outsourcing

10% Business Consulting +1

10% Call Center Services

Focus Areas

40% Email Support Services

33% Phone Support Services

27% Chat Support Services

TDCX is a Customer Support Outsourcing firm specializing in call center solutions and customer service BPO. Their reviews indicate a strong performance in efficiency and quality, with 100% positive feedback highlighting their impactful analysis and robust client relationships. TDCX's transparent culture fosters trust and operational enhancements, making them a reliable partner for outsourced customer support.

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Reviews mention Results-oriented

Clients consistently express satisfaction with TDCX's results-oriented approach. Notably, one reviewer highlighted a significant improvement in customer satisfaction rates, with three markets ranking among the top five for customer voice. Another client emphasized the seamless integration of TDCX's services, noting that their service quality matched internal representatives. Overall, feedback underscores TDCX's commitment to achieving measurable outcomes and their proactive responsiveness to client needs.

Call Center Services for Premium Coffee Brand

5.0 Apr 24, 2022

With the help of TDCX, we see a significant improvement in our customer satisfaction rate. 3 of our markets ranked the top 5 best customer voice and mystery contact score within the company.

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Call Center Services for Luxury E-Commerce Company

5.0 Apr 8, 2022

We conduct mystery calls that prove their quality levels are the same as ours. Additionally, we have other KPIs such as productivity — in all metrics, they’re very much in line with our team.

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1 of 1 Customer Service Outsourcing reviews are 5 stars

$1,000,000 – $9,999,999 avg. project cost

Customer Service Outsourcing PROJECT HIGHLIGHT

Customer Service, Security & Risk Assessment for Fintech Co

5.0 — TDCX provides a fintech company with scalable operations for customer service, account security, and merchant risk assessments. They provide a thousand-person team to operate at multiple service Read more

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Average Project Cost Breakdown

$1,000,000 to $9,999,999 (4)

$200,000 to $999,999 (1)

$10,000,000 + (1)

Less than $10,000 (0)

$10,000 to $49,000 (0)

$50,000 to $199,999 (0)

What Clients Have Said

Clients generally perceive TDCX as providing good value for money, with many highlighting their competitive pricing relative to the quality of service delivered. For instance, one client noted TDCX's ability to scale services while maintaining high standards, contributing to a significant cost reduction per case. However, some feedback indicated that pricing could be more competitive. Overall, the sentiment is positive, with clients appreciating the balance of cost and service quality.

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Germany (1)

Singapore (7)

Spain (1)

United States (1)

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Welsend

4.9 11 reviews

$50,000+

< $25 / hr

10,000+

Wei Fang Shi, China

Services provided

50% Customer Service Outsourcing

30% Call Center Services

10% Back Office Outsourcing +1

10% CRM Consulting and SI

Focus Areas

15% Email Support Services

45% Phone Support Services

25% Order Processing & Taking +1

15% Chat Support Services

Welsend is a professional contact center and outsourcing service provider, offering solutions for telemarketing, customer service, and technical support. Their clients consistently praise their project management capabilities, professionalism, and effective communication. Across reviews, 90% of clients highlight Welsend's detailed orientation and responsiveness, while clients note minor areas for improvement, such as employee retention and service level management.

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Reviews mention Professional

Clients consistently commend Welsend for their exceptional professionalism and strong project management capabilities. One client noted their impressive responsiveness and meticulous attention to detail, ensuring that all aspects of the project aligned with expectations. Another client highlighted their superior coordination abilities and problem-solving skills, emphasizing that Welsend never shies away from addressing challenges. Overall, the sentiment reflects a high level of satisfaction with Welsend's professional approach and execution.

Call Center Services for Telecommunications Company

5.0 Dec 11, 2023

Throughout the duration of their work, Welsend's project management abilities also impressed me greatly. They were attentive to our needs, receptive to our viewpoints, and consistently maintained their professionalism. Regular meetings are held with us on a weekly or monthly basis to assess the status of the project and take timely action to address potential issues or challenges. The Welsend team has complete solutions to pre-identify or urgently respond to issues/risks to ensure proper project operations.

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Staffing Support & Analytics for Manufacturing Company

5.0 Feb 15, 2022

They have strong project management capability. They never hide problems or find excuses if there are any. Both the project manager and account manager demonstrate superior coordination ability, strong problem-solving. Professionalism!

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More responsive than most other service providers

Welsend is very responsive

They are a great candidate to start a conversation with. Send them a short message or project inquiry.

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China (5)

Germany (1)

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small $2,000 Best for local companies medium $2,000 Best for national companies large $2,500 Best for global companies

Excellent Customer Service in Manila and China

Excellent Customer Service in Manila and China

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Vision-X Enterprise Management, Ltd.

Not yet reviewed

$5,000+

$50 - $99 / hr

1,000 - 9,999

Shanghai, China

Services provided

25% Customer Service Outsourcing

25% AI Development

25% Cloud Consulting & SI +1

25% IT Strategy Consulting

Focus Areas

50% Email Support Services

50% Chat Support Services

Vision-X Enterprise Management, Ltd. Is a Shanghai, China-based IT strategy consulting company. They focus on IT strategy consulting and cloud consulting & SI and were founded in 2001.
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Sunyard (Hangzhou) Computer Services Co., Ltd.

Not yet reviewed

Undisclosed

Undisclosed

1,000 - 9,999

Hangzhou, China

Services provided

31% Customer Service Outsourcing

25% Back Office Outsourcing

25% HR Consulting +1

19% Call Center Services

Focus Areas

40% Email Support Services

40% Chat Support Services

20% Phone Support Services

Sunyard (Hangzhou) Computer Services Co., Ltd. Is a Customer Service Outsourcing company. The Hangzhou, China-based team specializes in Customer Service Outsourcing and Back Office Outsourcing.
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Hebei ZHIKEYINQIAO Network Information Technology Co., Ltd.

Not yet reviewed

Undisclosed

Undisclosed

50 - 249

Han Dan Shi, China

Services provided

50% Customer Service Outsourcing

50% Call Center Services

Focus Areas

25% Email Support Services

25% Chat Support Services

25% Order Processing & Taking +1

25% Phone Support Services

Hebei ZHIKEYINQIAO Network Information Technology Co., Ltd. Is a telephone answering service and Customer Service Outsourcing company. Their services include Call Center Services.
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Shanghai Nanfang Xundian Communication Technology Co., Ltd.

Not yet reviewed

Undisclosed

Undisclosed

50 - 249

Shanghai, China

Services provided

30% Customer Service Outsourcing

25% Back Office Outsourcing

20% Call Center Services +4

10% Recruiting

10% Staffing

3% HR Consulting

2% HR Outsourcing

Focus Areas

42% Email Support Services

42% Chat Support Services

16% Phone Support Services

Shanghai Nanfang Xundian Communication Technology Co., Ltd., a Customer Service Outsourcing company, provide Customer Service Outsourcing and Back Office Outsourcing. They were established in 2002.
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Beijing SINOWEL Information Technology Co., Ltd.

Not yet reviewed

Undisclosed

Undisclosed

50 - 249

Beijing, China

Services provided

18% Customer Service Outsourcing

35% Cloud Consulting & SI

17% Back Office Outsourcing +2

15% AI Development

15% BI & Big Data Consulting & SI

Focus Areas

50% Email Support Services

50% Chat Support Services

Beijing SINOWEL Information Technology Co., Ltd., a cloud consulting & SI company, is located in Beijing, China. They offer cloud consulting & SI and Customer Service Outsourcing.
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Guangzhou AnLai Information and Communication Technology Co., Ltd.

Not yet reviewed

$1,000+

< $25 / hr

250 - 999

Guangzhou Shi, China

Services provided

10% Customer Service Outsourcing

20% Digital Strategy

15% BI & Big Data Consulting & SI +4

15% Cloud Consulting & SI

15% IT Managed Services

15% IT Strategy Consulting

10% Back Office Outsourcing

Focus Areas

50% Email Support Services

50% Chat Support Services

Guangzhou AnLai Information and Communication Technology Co., Ltd. Is a Digital Strategy company. Established in 2007, the team provides Digital Strategy and IT strategy consulting.
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HKT Teleservices (Shanghai) Co.Ltd.

Not yet reviewed

Undisclosed

Undisclosed

250 - 999

Shanghai, China

Services provided

10% Customer Service Outsourcing

25% Call Center Services

20% Branding +3

20% UX/UI Design

15% Back Office Outsourcing

10% E-Commerce Development

Focus Areas

100% Email Support Services

Launched in 2015, HKT Teleservices (Shanghai) Co.Ltd. Is an answering service. The company offers Call Center Services and Branding, and is midsize.
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Webhelp

Not yet reviewed

Undisclosed

Undisclosed

10,000+

Su Zhou Shi, China

Services provided

33% Customer Service Outsourcing

23% Call Center Services

15% Sales Outsourcing +17

5% Back Office Outsourcing

5% Business Consulting

5% Finance & Accounting Outsourcing (FAO)

1% AI Development

1% BI & Big Data Consulting & SI

1% CRM Consulting and SI

1% Custom Software Development

1% Digital Strategy

1% Graphic Design

1% HR Consulting

1% Mobile App Development

1% Transcription

1% Translation

1% UX/UI Design

1% Unified Communications Consulting & SI

1% Web Design

1% Web Development

Focus Areas

15% Email Support Services

70% Phone Support Services

10% Chat Support Services +1

5% Order Processing & Taking

Webhelp, a Customer Service Outsourcing company, was established in 2000. The large team provides Customer Service Outsourcing and Call Center Services.
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Ability to deliver

Focus

Proven

Market Leaders

Emerging

Niche

Clutch Leaders Matrix

Rollover to see company insights or click a company below for more details.

1 Welsend

A Clutch Leaders Matrix provides a broad view of the top-performing companies in a particular service or location. Each company featured in a Leaders Matrix is evaluated based on Focus and Ability to Deliver. The size of each circle indicates that company’s size. Learn More

Focus (x-axis)

Focus accounts for a company’s specialization within a certain service.

Ability to Deliver (y-axis)

Ability to Deliver considers three criteria:

Client feedback and reviews
Work experience and previous projects
Market presence and reputation in the industry

List of the Top 1 China Email Support Outsourcing Companies

Welsend

$50,000+

< $25 / hr

10,000+

Wei Fang Shi, China

Ability to deliver

34.1/40.0

15.8/20 Reviews

10/10 Clients & Experience

8.3/10 Market Presence

Service focus

50% Customer Service Outsourcing

15% Email Support Services

50% Other

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Vision-X Enterprise Management, Ltd.

$5,000+

$50 - $99 / hr

1,000 - 9,999

Shanghai, China

Ability to deliver

0/40.0

0/20 Reviews

0/10 Clients & Experience

0/10 Market Presence

Service focus

25% Customer Service Outsourcing

50% Email Support Services

75% Other

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Sunyard (Hangzhou) Computer Services Co., Ltd.

Undisclosed

Undisclosed

1,000 - 9,999

Hangzhou, China

Ability to deliver

0/40.0

0/20 Reviews

0/10 Clients & Experience

0/10 Market Presence

Service focus

31% Customer Service Outsourcing

40% Email Support Services

69% Other

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Hebei ZHIKEYINQIAO Network Information Technology Co., Ltd.

Undisclosed

Undisclosed

50 - 249

Han Dan Shi, China

Ability to deliver

0/40.0

0/20 Reviews

0/10 Clients & Experience

0/10 Market Presence

Service focus

50% Customer Service Outsourcing

25% Email Support Services

50% Other

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Shanghai Nanfang Xundian Communication Technology Co., Ltd.

Undisclosed

Undisclosed

50 - 249

Shanghai, China

Ability to deliver

0/40.0

0/20 Reviews

0/10 Clients & Experience

0/10 Market Presence

Service focus

30% Customer Service Outsourcing

42% Email Support Services

70% Other

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Beijing SINOWEL Information Technology Co., Ltd.

Undisclosed

Undisclosed

50 - 249

Beijing, China

Ability to deliver

0/40.0

0/20 Reviews

0/10 Clients & Experience

0/10 Market Presence

Service focus

18% Customer Service Outsourcing

50% Email Support Services

82% Other

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TDCX

$100,000+

Undisclosed

10,000+

Beijing, China

Ability to deliver

29.6/40.0

16/20 Reviews

4.5/10 Clients & Experience

9.1/10 Market Presence

Service focus

60% Customer Service Outsourcing

40% Email Support Services

40% Other

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Guangzhou AnLai Information and Communication Technology Co., Ltd.

$1,000+

< $25 / hr

250 - 999

Guangzhou Shi, China

Ability to deliver

0/40.0

0/20 Reviews

0/10 Clients & Experience

0/10 Market Presence

Service focus

10% Customer Service Outsourcing

50% Email Support Services

90% Other

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HKT Teleservices (Shanghai) Co.Ltd.

Undisclosed

Undisclosed

250 - 999

Shanghai, China

Ability to deliver

0/40.0

0/20 Reviews

0/10 Clients & Experience

0/10 Market Presence

Service focus

10% Customer Service Outsourcing

100% Email Support Services

90% Other

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Webhelp

Undisclosed

Undisclosed

10,000+

Su Zhou Shi, China

Ability to deliver

7.2/40.0

0/20 Reviews

0/10 Clients & Experience

7.2/10 Market Presence

Service focus

33% Customer Service Outsourcing

15% Email Support Services

67% Other

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Top Email Support Services in China

List of the Top China Email Support Outsourcing Companies

Reviews mention Results-oriented

Call Center Services for Premium Coffee Brand

Call Center Services for Luxury E-Commerce Company

Customer Service, Security & Risk Assessment for Fintech Co

Average Project Cost Breakdown

What Clients Have Said

Reviews mention Professional

Call Center Services for Telecommunications Company

Staffing Support & Analytics for Manufacturing Company

Welsend is very responsive

Excellent Customer Service in Manila and China