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Top Chat Support Services in Sofia

Ratings Updated: April 12, 2026
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5 Leaders 5 Contenders

10 Companies

Country: Bulgaria
City: Sofia
Customer Service Outsourcing: Chat Support Services

List of the Top Sofia Chat Support Companies

  • MarKam Solutions Logotype

    5.0 9 reviews
    Premier Verified
    $1,000+
    < $25 / hr
    50 - 249
    Sofia, Bulgaria

    Services provided

    20% Customer Service Outsourcing
    30% Call Center Services
    20% IT Managed Services +2
    20% Sales Outsourcing
    10% Back Office Outsourcing

    Focus Areas

    20% Chat Support Services
    35% Phone Support Services
    25% Order Processing & Taking +1
    20% Email Support Services

    MarKam Solutions is a Customer Service BPO, specializing in outsourcing customer support and operational efficiency. The company has consistently received positive feedback for its adaptability, professional project management, and ability to offer cost-effective solutions, with 100% of reviewers mentioning satisfaction with their tailored services and commitment to exceeding expectations.

    See all 9 projects

    Reviews mention Exceeds expectations

    MarKam Solutions consistently exceeds client expectations across various projects. One client noted their 'extreme promptness' and ability to 'bring outside perspective and innovation,' while another highlighted their 'speed and quality of delivery.' A COO remarked on their 'attention to detail' and 'excellent communication skills,' stating that their experience has 'exceeded expectations.' Overall, clients express high satisfaction, indicating a strong alignment with their needs and objectives.
    • Sales & Customer Service Outsourcing for Transportation Co
      5.0 Sep 9, 2024

      Honestly, as I write this our experience has exceeded our expectations. Every deliverable was met on a timely and professional manner. Ability to apply industry leading strategies for continuous improvement, coupled with the latest technology implementation.

      Read Full Review
    • Call Center Services for Auto Transport Broker
      5.0 Mar 19, 2025

      MarKam Solutions have exceeded all expectations in regards to speed and quality of delivery. They have also been incredibly decisive when things aren't working. Their extensive knowledge of this industry and not only the quality of the folks they have brought to our sales and dispatch teams but also the insights they bring to our team.

      Read Full Review
    • Customer Services & Sales Staffing for Auto Transport Co
      5.0 Mar 19, 2025

      They are extremely prompt and have exceeded our expectations in many areas. Their ability to learn quickly and scale combined with leveraging their outside experience is impressive.

      Read Full Review
    Read All Reviews
    5 of 5 Customer Service Outsourcing reviews are 5 stars
    1 new review for Customer Service Outsourcing in past 6 months
    $50,000 – $199,999 avg. project cost

    Customer Service Outsourcing PROJECT HIGHLIGHT

    Call Center Services for Logistics & Supply Chain Company

    5.0 — MarKam Solutions provides outsourcing services for a logistics and supply chain company. The team is tasked with improving customer satisfaction, implementing new tech, and reducing operational Read more
    Read 5 Reviews

    Average Project Cost Breakdown

    $50,000 to $199,999 (3) $10,000 to $49,000 (1) $200,000 to $999,999 (1)

    What Clients Have Said

    Clients consistently praised MarKam Solutions for their competitive pricing and excellent value for money. One client highlighted that their pricing fit the budget while providing a 'good value for cost.' Another noted a 35% decrease in labor costs while meeting sales goals, emphasizing affordability without sacrificing quality. Overall, feedback reflects strong satisfaction with cost-effectiveness, suggesting that MarKam Solutions delivers substantial value relative to their fees.
    Read All Reviews

    View projects from:

    United States (4) Bulgaria (3) England (1)

    This provider is fluent in 10 languages:

    • Arabic
    • English
    • Dutch
    • German
    • Romanian
    • Spanish
    • Swedish
    • Russian
    • Portuguese
    • Italian
    View Profile Visit Website
  • Mercatus Logotype

    4.8 22 reviews
    Verified
    $5,000+
    < $25 / hr
    50 - 249
    Sofia, Bulgaria

    Services provided

    50% Customer Service Outsourcing
    20% Sales Outsourcing
    10% Back Office Outsourcing +2
    10% Call Center Services
    10% IT Staff Augmentation

    Focus Areas

    41% Chat Support Services
    31% Email Support Services
    28% Phone Support Services

    Mercatus is a lead generation and outreach company offering services such as LinkedIn campaigns, cold calling, and email outreach to increase client visibility and generate business leads. Feedback from clients is generally positive, with 90% highlighting impressive project management, open communication, and effective campaign execution. However, 20% noted challenges in expanding market reach, suggesting areas for improvement in targeting specific industries and markets.

    See all 22 projects

    Reviews mention Proactive

    Client feedback highlights Mercatus's proactive approach as a key strength. They consistently communicated progress and adapted to evolving project needs, ensuring timely delivery of milestones. One client noted, 'The team is very proactive in finding leads, sending us invitations, and communicating,' reflecting an overall positive sentiment. This proactive engagement contributed significantly to increased visibility and lead generation, underscoring Mercatus's commitment to client success.
    • Appointment Setting & Recruitment for Sales Solutions Co
      5.0 May 30, 2025

      Mercatus demonstrated excellent project management throughout the entire engagement. They consistently delivered all milestones on time and were highly responsive to any requests or adjustments we needed. Their team was proactive in communicating progress and always flexible in adapting to our evolving needs.

      Read Full Review
    • Lead Generation Services for Digital Products Company
      5.0 Nov 18, 2025

      Mercatus excels at creating visibility in the Bulgarian market. The team is very proactive in finding leads, sending us invitations, and communicating. Mercatus's project management is good. We hold weekly meetings via Microsoft Teams, and the team has a channel where we share documents and other things.

      Read Full Review
    Read All Reviews
    1 of 1 reviews is 5 stars
    $50,000 – $199,999 avg. project cost

    Reviewed 1 time in the past 6 months

    Recent reviews of Mercatus indicate a generally positive sentiment, particularly regarding their effectiveness in lead generation and outreach campaigns. A client highlighted their success in the Bulgarian market, noting increased visibility and several qualified leads resulting in purchase orders. However, there were suggestions for improvement in expanding outreach efforts in the UK market. Overall, clients appreciate Mercatus's proactive communication and project management capabilities.
    Read 1 Recent Review
    0 of 1 Chat Support Services reviews is 5 stars
    Less than $10,000 avg. project cost

    Chat Support Services Experience

    Mercatus received mixed feedback for their Chat Support Services, with approximately 70% positive reviews highlighting strong organization, responsiveness, and effective cold calling efforts. Clients particularly appreciated the detailed information gathering and structured presentation of data. However, about 30% of reviewers reported issues with their LinkedIn campaigns, citing misalignment with brand objectives and targeting errors. Overall, while Mercatus demonstrates expertise and effective project management, there is room for improvement in specific outreach strategies.

    Read Most Recent Review

    Review Rating from Clients

    4.9/5.0

    Quality

    4.9

    Schedule

    4.8

    Cost

    4.7

    Willing to Refer

    5.0

    Reviewers in Sofia commend Mercatus for their strategic approach to LinkedIn marketing, cold calling, and targeted campaigns. They value the team's high competence, timely delivery, and ability to adapt to client needs, resulting in expanded networks, new clients, and successful brand positioning.
    Read Local Reviews
    View Profile Visit Website
  • Pontica Solutions Logotype

    4.7 3 reviews
    Verified
    Undisclosed
    < $25 / hr
    250 - 999
    Sofia, Bulgaria

    Services provided

    40% Customer Service Outsourcing
    30% Back Office Outsourcing
    20% IT Staff Augmentation +2
    5% AI Consulting
    5% Generative AI

    Focus Areas

    35% Chat Support Services
    35% Email Support Services
    20% Phone Support Services +1
    10% Order Processing & Taking

    Pontica Solutions is a Customer Service Outsourcing company that excels in providing call center and customer support services. The reviews highlight their strong project management, flexibility, and effective communication, with 100% positive feedback on their ability to reduce call wait times and improve customer satisfaction. Their personal approach and responsiveness were consistently praised by clients.

    See all 3 projects
    2 of 2 Customer Service Outsourcing reviews are 5 stars
    2 new reviews for Customer Service Outsourcing in past 6 months
    $50,000 – $199,999 avg. project cost

    Customer Service Outsourcing PROJECT HIGHLIGHT

    Call Center Services for Transportation Company

    5.0 — Pontica Solutions provided call center services for an transportation company. The team handled customer inquiries via phone and email, managed bookings, resolved issues, and offered performance Read more
    Read 2 Reviews

    Industry Experience

    Pontica Solutions has demonstrated expertise across multiple industries, including Transportation, Financial Services, and Logistics & Supply Chain. Feedback indicates strong performance in customer service management, operational flexibility, and responsiveness, leading to measurable improvements in customer satisfaction and operational efficiency. Their ability to adapt to specific industry needs shows a solid fit for clients seeking reliable support in high-demand sectors, particularly in logistics and customer-facing services.

    Read All Reviews

    Select Industry to see insights

    Transportation Financial services Logistics & Supply Chain

    Average Project Cost Breakdown

    $1,000,000 to $9,999,999 (1)

    What Clients Have Said

    Clients consistently highlight Pontica Solutions' competitive pricing and excellent value for money. For instance, a transportation company noted that Pontica's pricing fit their budget and provided good value relative to cost. Similarly, a Department Head at Qonto emphasized the company's strong alignment with their needs and great cultural fit, attributing this to the good value for cost. Overall, sentiment regarding pricing is positive, with clients appreciating the balance between cost and quality of service.
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  • CXG Business Process Outsourcing Logotype

    5.0 1 review
    Undisclosed
    Undisclosed
    50 - 249
    Sofia, Bulgaria

    Services provided

    25% Customer Service Outsourcing
    24% Call Center Services
    21% Back Office Outsourcing +2
    15% Recruiting
    15% Staffing

    Focus Areas

    29% Chat Support Services
    42% Phone Support Services
    29% Email Support Services

    CXG Business Process Outsourcing is a specialized BPO company known for its efficiency in scaling teams to manage shared services, AI training, and data analytics. Reviews highlight their professionalism, effective collaboration, and adaptability, with a 100% positive feedback rate. Clients appreciate their ability to backfill positions swiftly, ensuring seamless service delivery.

    See all 1 projects

    Industry Experience

    CXG Business Process Outsourcing has demonstrated strong expertise in the Software industry, particularly in managed and shared services for a SAAS company in Business Spend Management. The firm's strengths include rapid resource ramp-up, effective team integration, and AI training for invoice processing and data classification. Clients express satisfaction with CXG's professionalism and collaborative approach, resulting in seamless service delivery and team support. Overall, CXG is well-suited for clients in the Software sector seeking agile and efficient outsourcing solutions.

    Read All Reviews

    Select Industry to see insights

    Software

    Average Project Cost Breakdown

    $200,000 to $999,999 (1)

    What Clients Have Said

    Clients generally perceive CXG Business Process Outsourcing as offering strong value for money. One client noted that CXG's pricing was competitive compared to IT-focused service providers, highlighting their specialization in BPO. The swift ramp-up of resources and the ability to fill positions quickly were also praised, emphasizing the cost-effectiveness of their services. Overall, the sentiment reflects satisfaction with both the cost and the quality of service provided.
    Read All Reviews
    View Profile
  • InfoSource Bulgaria Ltd Logotype

    4.5 2 reviews
    $1,000+
    < $25 / hr
    10 - 49
    Sofia, Bulgaria

    Services provided

    10% Customer Service Outsourcing
    20% Back Office Outsourcing
    20% Call Center Services +3
    20% Document Digitization & Management
    20% Recruiting
    10% Finance & Accounting Outsourcing (FAO)

    Focus Areas

    30% Chat Support Services
    35% Order Processing & Taking
    25% Email Support Services +1
    10% Phone Support Services

    InfoSource Bulgaria Ltd is a data management and analysis company specializing in extracting and structuring information from financial and executive reports. The company is consistently praised for its cost-effectiveness, attention to detail, and responsive project management. Approximately 100% of reviewers highlighted their satisfaction with the quality of service and customer-focused approach.

    See all 2 projects

    Reviews mention High-quality work

    Clients commend InfoSource Bulgaria Ltd for delivering high-quality work consistently. One client highlighted their impressive focus on customer satisfaction, noting the company's responsiveness and fair pricing. The COO of FD Mediagroup remarked on the reliable support in data analysis, stating that InfoSource's project management was always timely and proactive. Overall, the sentiment reflects strong approval of the company's commitment to quality and client needs.
    • Financial Services for Financial & Economic Media Company
      5.0 Sep 14, 2023

      We have always been very happy to work with Infosource for different reasons: They focus on customer happiness, high quality for a fair price, very responsive, easygoing and great to work with.

      Read Full Review
    Read All Reviews

    Industry Experience

    InfoSource Bulgaria Ltd has demonstrated expertise primarily in the Media and Software industries. Clients in the Media sector praised their responsiveness, quality, and alignment with company values, resulting in successful data analysis of financial reports. In the Software industry, they were recognized for precision and attention to detail in manual curation projects, particularly in talent intelligence. Overall, client sentiment reflects satisfaction with cost-effectiveness and proactive communication, making them a strong option for companies in these fields.

    Read All Reviews

    Select Industry to see insights

    Software Media

    Average Project Cost Breakdown

    $50,000 to $199,999 (1)

    What Clients Have Said

    Clients have consistently praised InfoSource Bulgaria Ltd for their cost-effectiveness and overall value for money. One client highlighted that their pricing fit the budget and provided good value, emphasizing their focus on customer satisfaction and high-quality service at fair prices. Another review specifically noted the company's remarkable cost-effectiveness and attention to detail, affirming their ability to deliver precision and accuracy in their work.
    Read All Reviews

    View projects from:

    Netherlands (1) United States (1)
    View Profile
  • Sixty K Ltd Logotype

    Not yet reviewed

    $50,000+
    < $25 / hr
    1,000 - 9,999
    Sofia, Bulgaria

    Services provided

    80% Customer Service Outsourcing
    10% Back Office Outsourcing
    10% Call Center Services

    Focus Areas

    23% Chat Support Services
    77% Phone Support Services

    Sixty K Ltd is a large Customer Service Outsourcing company. Founded in 2008, the team focuses on Customer Service Outsourcing and Back Office Outsourcing.

    Read more
    View Profile
  • MarketStar Logotype

    Not yet reviewed

    Undisclosed
    Undisclosed
    1,000 - 9,999
    Sofia, Bulgaria

    Services provided

    15% Customer Service Outsourcing
    65% Sales Outsourcing
    10% Digital Strategy +1
    10% Marketing Strategy

    Focus Areas

    50% Chat Support Services
    20% Email Support Services
    15% Order Processing & Taking +1
    15% Phone Support Services

    MarketStar is a Sales Outsourcing company. Established in 1988, the firm is in Ogden, Utah and Dublin, Ireland. Their services include Sales Outsourcing and Customer Service Outsourcing.

    Read more

    Sofia, Bulgaria

    bulevard "Cherni vrah"
    Sofia, Bulgaria 1415

    201 - 250

    359 89 593 6318

    See All Locations (6)
    View Profile
  • ProcessFlows Logotype

    Not yet reviewed

    $1,000+
    < $25 / hr
    50 - 249
    София, Bulgaria

    Services provided

    10% Customer Service Outsourcing
    50% Back Office Outsourcing
    10% Business Consulting +3
    10% Custom Software Development
    10% Finance & Accounting Outsourcing (FAO)
    10% IT Managed Services

    Focus Areas

    100% Chat Support Services

    ProcessFlows, a Back Office Outsourcing company, focus on Back Office Outsourcing and Custom Software Development. They were launched in 1987.

    Read more

    София, Bulgaria

    Mandarin Centre 53B Nikola Vaptsarov Blvd. 2nd floor
    София, Bulgaria 1407

    50 - 75

    See All Locations (3)
    View Profile
  • ODEON msc - A TTC brand Logotype

    Not yet reviewed

    $1,000+
    $25 - $49 / hr
    10 - 49
    Sofia, Bulgaria

    Services provided

    10% Customer Service Outsourcing
    20% Finance & Accounting Outsourcing (FAO)
    20% HR Consulting +5
    10% Accounting
    10% Back Office Outsourcing
    10% Business Consulting
    10% Call Center Services
    10% Sales Outsourcing

    Focus Areas

    25% Chat Support Services
    40% Phone Support Services
    25% Email Support Services +1
    10% Order Processing & Taking

    Established in 2019, ODEON msc - A TTC brand is a Finance & Accounting Outsourcing (FAO) company. The team offers Finance & Accounting Outsourcing (FAO) and HR Consulting.

    Read more
    View Profile
  • ACS Bulgaria Logotype

    Not yet reviewed

    $5,000+
    $50 - $99 / hr
    10 - 49
    Sofia, Bulgaria

    Services provided

    25% Customer Service Outsourcing
    20% Staffing
    15% Back Office Outsourcing +4
    15% Business Consulting
    15% HR Outsourcing
    5% IT Managed Services
    5% IT Staff Augmentation

    Focus Areas

    20% Chat Support Services
    40% Order Processing & Taking
    20% Email Support Services +1
    20% Phone Support Services

    ACS Bulgaria is a Customer Service Outsourcing company launched in 2022. The agency provides Customer Service Outsourcing and Staffing.

    Read more
    View Profile

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Rollover to see company insights or click a company below for more details.

1 Mercatus
2 Pontica Solutions
3 MarKam Solutions
4 CXG Business Process Outsourcing
5 InfoSource Bulgaria Ltd

List of the Top 5 Sofia Chat Support Companies

  1. Mercatus Logotype

    Mercatus

    $5,000+
    < $25 / hr
    50 - 249
    Sofia, Bulgaria

    Ability to deliver

    32.3/40.0
    16.8/20 Reviews
    9.8/10 Clients & Experience
    5.7/10 Market Presence

    Service focus

    50% Customer Service Outsourcing
    41% Chat Support Services
    50% Other
    View Profile Visit Website
  2. Pontica Solutions Logotype

    Pontica Solutions

    Undisclosed
    < $25 / hr
    250 - 999
    Sofia, Bulgaria

    Ability to deliver

    29.8/40.0
    15.6/20 Reviews
    7.1/10 Clients & Experience
    7.1/10 Market Presence

    Service focus

    40% Customer Service Outsourcing
    35% Chat Support Services
    60% Other
    View Profile Visit Website
  3. MarKam Solutions Logotype

    MarKam Solutions

    $1,000+
    < $25 / hr
    50 - 249
    Sofia, Bulgaria

    Ability to deliver

    32.6/40.0
    17.6/20 Reviews
    10/10 Clients & Experience
    5/10 Market Presence

    Service focus

    20% Customer Service Outsourcing
    20% Chat Support Services
    80% Other
    View Profile Visit Website
  4. CXG Business Process Outsourcing Logotype

    CXG Business Process Outsourcing

    Undisclosed
    Undisclosed
    50 - 249
    Sofia, Bulgaria

    Ability to deliver

    25/40.0
    16.2/20 Reviews
    3.9/10 Clients & Experience
    4.9/10 Market Presence

    Service focus

    25% Customer Service Outsourcing
    29% Chat Support Services
    75% Other
    View Profile Visit Website
  5. InfoSource Bulgaria Ltd Logotype

    InfoSource Bulgaria Ltd

    $1,000+
    < $25 / hr
    10 - 49
    Sofia, Bulgaria

    Ability to deliver

    25.2/40.0
    14.8/20 Reviews
    5.5/10 Clients & Experience
    4.9/10 Market Presence

    Service focus

    10% Customer Service Outsourcing
    30% Chat Support Services
    90% Other
    View Profile Visit Website
  6. Sixty K Ltd Logotype

    Sixty K Ltd

    $50,000+
    < $25 / hr
    1,000 - 9,999
    Sofia, Bulgaria

    Ability to deliver

    5.3/40.0
    0/20 Reviews
    0/10 Clients & Experience
    5.3/10 Market Presence

    Service focus

    80% Customer Service Outsourcing
    23% Chat Support Services
    20% Other
    View Profile Visit Website
  7. MarketStar Logotype

    MarketStar

    Undisclosed
    Undisclosed
    1,000 - 9,999
    Sofia, Bulgaria

    Ability to deliver

    5.8/40.0
    0/20 Reviews
    0/10 Clients & Experience
    5.8/10 Market Presence

    Service focus

    15% Customer Service Outsourcing
    50% Chat Support Services
    85% Other
    View Profile Visit Website
  8. ProcessFlows Logotype

    ProcessFlows

    $1,000+
    < $25 / hr
    50 - 249
    София, Bulgaria

    Ability to deliver

    5.7/40.0
    0/20 Reviews
    0/10 Clients & Experience
    5.7/10 Market Presence

    Service focus

    10% Customer Service Outsourcing
    100% Chat Support Services
    90% Other
    View Profile Visit Website
  9. ODEON msc - A TTC brand Logotype

    ODEON msc - A TTC brand

    $1,000+
    $25 - $49 / hr
    10 - 49
    Sofia, Bulgaria

    Ability to deliver

    8.2/40.0
    0/20 Reviews
    3.6/10 Clients & Experience
    4.6/10 Market Presence

    Service focus

    10% Customer Service Outsourcing
    25% Chat Support Services
    90% Other
    View Profile Visit Website
  10. ACS Bulgaria Logotype

    ACS Bulgaria

    $5,000+
    $50 - $99 / hr
    10 - 49
    Sofia, Bulgaria

    Ability to deliver

    4.1/40.0
    0/20 Reviews
    0.1/10 Clients & Experience
    4/10 Market Presence

    Service focus

    25% Customer Service Outsourcing
    20% Chat Support Services
    75% Other
    View Profile Visit Website

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