Top Content Moderation Agencies in the United States
From Silicon Valley marketplaces to New York media giants and Los Angeles streaming platforms, U.S. companies handle massive volumes of user-generated content daily. The right content moderation services help you protect users, comply with U.S. regulations, and maintain brand safety across social, forums, chats, and marketplaces.
Clutch makes it easier to find trusted partners by verifying client reviews, surfacing detailed case studies, and ranking firms by expertise, budget, and industry fit. Use filters to compare U.S.-based providers by team size, 24/7 coverage, language support, and tooling integrations. Whether you need online content moderation for a fast-scaling app in Austin or hybrid AI + human workflows for a gaming studio in Seattle, start here and refine by what matters most to your team. Explore these additional directories:
• Top Content Moderation Agencies
• Content Moderation Agencies in Los Angeles
• Content Moderation Agencies in New York
7 Leaders 15 Contenders
80 Companies
List of the Top United States Content Moderation Companies
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Helpware CX
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$5,000+< $25 / hr1,000 - 9,999Lexington, KYServices provided
10% Content Moderation Services50% Customer Service Outsourcing20% Call Center Services +2 services10% Back Office Outsourcing10% Data Annotation ServicesSee all 47 projectsHelpware CX is a customer experience and business process outsourcing company offering a diverse range of solutions including customer support, marketing expertise, and technical support services. The reviews highlight their impressive project management, with 100% of clients noting their responsiveness, adaptability, and excellent communication. Helpware CX received overwhelmingly positive feedback, with clients praising their dedication, speed, and alignment with company values.
Industry Experience
Helpware has demonstrated expertise across diverse industries including Telecommunications, Information Technology, eCommerce, and Healthcare. Clients commend their proficiency in customer support, project management, and technical training, noting significant improvements in customer acquisition, engagement, and satisfaction. Overall sentiment across sectors is overwhelmingly positive, suggesting Helpware is a strong fit for businesses seeking reliable support and operational efficiency.
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Information technology Healthcare Software eCommerce Education IT Services Food & Beverages Nonprofit Media Financial services Retail Other Industry Automotive Telecommunications Business services Arts, entertainment & music Advertising & marketing Consumer ProductsWas this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Clients consistently commend Helpware for their exceptional value for money, noting competitive pricing and high-quality service. One CEO highlighted their 'good value for the cost' and noted significant cost savings and quality improvements. Another client emphasized the affordability and flexibility of their services, stating, 'the value we get for our money is off the charts.' Overall, the sentiment regarding cost-effectiveness and service quality is overwhelmingly positive.Was this helpful?
More responsive than most other service providers
Get in TouchHelpware CX is very responsive
They are a great candidate to start a conversation with. Send them a short message or project inquiry.Was this helpful?
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This provider is fluent in 16 languages:
- Mandarin
- English
- Spanish
- Arabic
- Russian
- Portuguese
- Japanese
- German
- Korean
- French
- Vietnamese
- Italian
This provider is available in 32 time zones:
- Near East Time (NET)
- Middle East Time (MET)
- China Taiwan Time (CTT)
- Brazil Eastern Time (BET)
- Greenwich Mean Time (GMT)
- India Standard Time (IST)
- Japan Standard Time (JST)
- Midway Islands Time (MIT)
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$50,000+Undisclosed1,000 - 9,999American Fork, UT
Services provided
10% Content Moderation Services20% Back Office Outsourcing20% Call Center Services +4 services20% Customer Service Outsourcing15% Finance & Accounting Outsourcing (FAO)10% Data Annotation Services5% HR OutsourcingSee all 4 projectsROI CX Solutions is a customer support and call center management company known for delivering efficient, flexible, and compassionate services. They have consistently improved operational metrics, such as reducing first response time by 25% and enhancing customer satisfaction scores. Reviews highlight their strong project management and responsiveness, with 100% of feedback emphasizing their adaptability and collaboration with clients.
2 of 4 reviews are 5 stars$50,000 – $199,999 avg. project costRead 4 Recent ReviewsReviewed 4 times in the past 6 months
In the last six months, ROI CX Solutions has received favorable feedback for their effective customer support management, evidenced by significant improvements in response times and customer satisfaction metrics. Clients noted a 25% reduction in first response time and a rise in Trustpilot scores. Their flexibility and responsiveness were repeatedly praised, particularly after management changes. However, some clients suggested enhancements in proactive communication and training initiatives to optimize performance further.Was this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Clients consistently highlight ROI CX Solutions' competitive pricing and strong value for money. One client noted that their pricing fit the budget while providing excellent service, leading to improved operational efficiency and cost reductions. Another client emphasized the good value relative to costs, particularly in managing call center operations effectively. Overall, sentiment regarding cost-effectiveness is positive, with clients appreciating the balance of quality service and affordability.Was this helpful?
More responsive than most other service providers
Get in TouchROI CX Solutions is very responsive
They are a great candidate to start a conversation with. Send them a short message or project inquiry.Was this helpful?
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This provider is fluent in 1 language:
- English
This provider is available in 4 time zones:
- Central Standard Time (CST)
- Eastern Standard Time (EST)
- Pacific Standard Time (PST)
- Mountain Standard Time (MST)
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$1,000+Undisclosed250 - 999Brooklyn, NY
Services provided
10% Content Moderation Services55% Customer Service Outsourcing15% Data Annotation Services +2 services10% Back Office Outsourcing10% Call Center ServicesSee all 68 projectsTop Customer Service is a content moderation company excelling in providing User Content Moderation Services. They offer comprehensive content writing solutions tailored to enhance online brand development. With 100% of reviews highlighting their ability to align content with brand voice and improve SEO performance, they are praised for their structured and professional approach. Notably, 80% of reviewers commend their consistent communication and on-time delivery.
19 of 19 reviews are 5 stars1 new review for Content Moderation Services services$50,000 – $199,999 avg. project costRead 19 Recent ReviewsReviewed 19 times in the past 6 months
In the last six months, clients have consistently praised Top Customer Service for their professionalism and effective communication. Reviews highlighted their ability to improve response times and reduce missed inquiries across various industries, including legal and construction. One client noted a 50% improvement in parent inquiry response times, while another emphasized the enhanced clarity and organization in customer interactions. Overall, clients expressed high satisfaction, with only minor suggestions for more proactive engagement in strategy discussions.Was this helpful?
1 of 1 Content Moderation Services reviews are 5 stars1 new review for Content Moderation Services in past 6 months$200,000 – $999,999 avg. project costRead 1 ReviewContent Moderation Services PROJECT HIGHLIGHT
Content Writing Services for Digital Marketing Agency
5.0 — Top Customer Service provided content writing services for a digital marketing agency. The team created website copy, service descriptions, blog content, and marketing-focused articles. Read moreWas this helpful?
Industry Experience
The provider has demonstrated expertise across several industries, including Automotive, Electric, Home Services, Contracting, Education, Medical, Legal, Business Services, and more. Clients highlight their strengths in efficient customer communication, professionalism, and their ability to handle inquiries promptly. Feedback shows a consistently positive impact on response times and customer satisfaction across sectors, suggesting their services are particularly beneficial for companies aiming to enhance customer support and engagement.
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Advertising & marketing Agriculture Non-profit Construction Home Services Electric Financial services IT Services Other Industry Other industries Business services Real estate Government Education Medical Automotive Legal ContractingWas this helpful?
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This provider is fluent in 20 languages:
- English
- Spanish
- Arabic
- Hindi
- Russian
- Japanese
- German
- Javanese
- Korean
- French
- Turkish
- Italian
This provider is available in 35 time zones:
- Colombia Time (COT)
- Near East Time (NET)
- Middle East Time (MET)
- China Taiwan Time (CTT)
- Gulf Standard Time (GST)
- Brazil Eastern Time (BET)
- Greenwich Mean Time (GMT)
- India Standard Time (IST)
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$1,000+< $25 / hr50 - 249Portland, OR
Services provided
10% Content Moderation Services15% Back Office Outsourcing15% Customer Service Outsourcing +5 services15% Data Annotation Services15% Document Digitization & Management10% AI Agents10% Call Center Services10% Litigation Support ServicesSee all 18 projectsTECHSPEED INC is a data solutions company specializing in data entry, data management, and customer service. They have consistently received positive feedback, with approximately 100% of reviewers praising their punctuality, professionalism, and adaptability. Clients highlight their proactive communication, reliability, and ability to swiftly scale operations, making TECHSPEED INC a highly recommended partner for complex data projects.
Reviews mention Accommodating
The overall sentiment regarding the accommodating nature of TECHSPEED INC is highly positive. Clients have noted their flexibility in adapting to changes in project timelines and their commitment to delivering work on schedule. One client highlighted, "They’ve been very accommodating toward changes in our project timeline," emphasizing their responsiveness. Additionally, their ease of communication and willingness to support various data needs further underscores TECHSPEED INC's dedication to client satisfaction.-
Data Cleaning & Content Mgmt for Advertising & Marketing Co
5.0 Feb 9, 2026TECHSPEED INC’s team is very professional and clearly experienced, yet communication has been easy and personable. They’ve been very accommodating toward changes in our project timeline, and they always deliver their work on time.
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2 of 2 reviews are 5 starsUnknown avg. project costRead 2 Recent ReviewsReviewed 2 times in the past 6 months
In recent reviews, clients have highlighted TECHSPEED INC's exceptional professionalism and responsiveness. One client praised their ability to clean and format data for nearly 1,000 WordPress posts, noting significant improvements in user experience and SEO. Another review commended their swift and accurate delivery of election information, surpassing competitors. Overall, sentiment is overwhelmingly positive, with clients expressing high satisfaction and no reported areas for improvement.Was this helpful?
Industry Experience
TechSpeed Inc has demonstrated expertise across various industries including Politics, Home Services, Retail, Financial Services, and Advertising & Marketing. Clients commend their strong project management, responsiveness, and ability to deliver high-quality results efficiently. Overall sentiment reflects satisfaction, particularly in data processing and customer service, making them a suitable fit for organizations requiring reliable data entry, research, and operational support in diverse sectors.
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Software Other Industry Business services Consulting IT Services Nonprofit Real estate Financial services Retail Healthcare Home Services Politics Advertising & marketingWas this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Clients consistently highlight TECHSPEED INC's competitive pricing and exceptional value for money. One client noted they chose TECHSPEED for their 'good value for cost,' emphasizing the superior volume and speed of deliverables compared to other vendors. Another pointed out that their pricing fit within budget while maintaining high-quality service. Overall, the sentiment reflects strong satisfaction with the cost-effectiveness and reliability of TECHSPEED's services, with multiple clients expressing no identified areas for improvement.Was this helpful?
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$5,000+< $25 / hr250 - 999Austin, TX
Services provided
10% Content Moderation Services35% Data Annotation Services20% Generative AI +3 services15% AI Agents10% Back Office Outsourcing10% Document Digitization & ManagementSee all 10 projectsTRANSFORM Solutions is a data solutions company that specializes in data collection, mining, and workflow simplification services. Their reviews are overwhelmingly positive, with 100% of clients praising their communication, timely delivery, and value for cost. Clients commend their ability to adapt to feedback and consistently deliver high-quality results, making them a reliable choice for data-driven projects.
Reviews mention Communicative
The feedback regarding TRANSFORM Solutions' communication is overwhelmingly positive. Clients consistently highlight their excellent communication skills and responsiveness. For instance, one client noted, 'the communication was excellent and there was fast delivery of the project,' while another emphasized, 'outstanding communication processes and superior reliability.' Additionally, clients appreciated their willingness to accept and incorporate feedback, which further enhances the collaborative experience. Overall, the sentiment reflects a strong confidence in TRANSFORM Solutions' communicative capabilities.-
Data Entry Services for Electrical Services Company
5.0 Nov 20, 2024Delivery is always on time. Very responsive to our needs. They communicate well if there are any issues or concerns. The primary forms of communication with TransForm Solutions include Virtual Meetings and Email or Messaging App.
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Back Office Outsourcing for Document Management Company
4.5 Feb 12, 2025The company was always on time and always responsive, demonstrating their strong commitment to communication. Outstanding communication processes and superior reliability were highlighted as impressive features of TRANSFORM Solutions. The primary forms of communication with TRANSFORM Solutions were via email or messaging app, ensuring effective and efficient exchanges.
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Marketing List Creation for Software Company
5.0 Mar 24, 2026The company demonstrated great communication throughout the project. Items were delivered on time and exactly as requested, showcasing their attention to detail and responsiveness to our needs. Our primary form of communication was via email or messaging app, which facilitated smooth interactions.
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Data Collection for Software Private Equity Company
5.0 Mar 24, 2026Excellent project management: great communication, deliverables were on time, follow up work was completed, work quality was high, feedback was accepted and incorporated. Great communication and work product.
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2 of 2 reviews are 5 starsLess than $10,000 avg. project costRead 2 Recent ReviewsReviewed 2 times in the past 6 months
In the past six months, TRANSFORM Solutions has received positive feedback from clients, highlighting their excellent communication, project management, and timely delivery. A client from Riverwood Capital praised their accurate data collection and high-quality work, while the Director of Sylogist Ltd emphasized their consistent ability to meet expectations and adapt to feedback. Overall, clients expressed strong satisfaction with their services and a willingness to engage in future projects.Was this helpful?
Industry Experience
TRANSFORM Solutions has received positive feedback across various industries, including Non-profit, Information Technology, Manufacturing, Financial Services, and others. Clients commend their strong communication, timely delivery, and ability to adapt to project needs. The company excels in data mining and lead generation, significantly improving sales growth and operational efficiency. Overall sentiment is highly favorable, making them a suitable partner for organizations seeking expertise in targeted marketing, workflow simplification, and data management.
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Information technology Manufacturing Other industries Healthcare Software Non-profit Financial servicesWas this helpful?
More responsive than most other service providers
Get in TouchTRANSFORM Solutions is very responsive
They are a great candidate to start a conversation with. Send them a short message or project inquiry.Was this helpful?
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$1,000+< $25 / hr1,000 - 9,999Chicago, IL
Services provided
10% Content Moderation Services25% Customer Service Outsourcing20% Call Center Services +4 services15% Back Office Outsourcing10% Data Annotation Services10% Finance & Accounting Outsourcing (FAO)10% Sales OutsourcingSee all 28 projectsHugo Inc. | Top CX Provider is a leading company specializing in user-generated content moderation services and community management, offering a range of solutions such as content safety services, UGC moderation, and online moderation services. Across their reviews, 100% of clients praise their ability to enhance efficiency, reduce response times, and deliver exceptional customer support, underscoring their dedication to quality and adaptability.
Reviews mention Experienced
The client expressed high satisfaction with Hugo's experienced team, highlighting their meticulous attention to detail and the expertise of their sourcing agents. They noted significant improvements, including a 50% reduction in customer support tickets and the successful scaling of their affiliate program to over 800 ambassadors. Timely delivery and proactive communication through various channels were also praised, reinforcing the positive sentiment regarding Hugo's overall project management and effectiveness.-
Content Mktg & Call Center Services for Cashback Gaming Co
5.0 Aug 23, 2023Hugo impressed us with: Quality and Detail: Their work reflected meticulous attention to detail, consistently delivering excellent outcomes. Experienced Agents: Sourcing agents are seasoned professionals, contributing to campaign success. Dynamic Scalability: Hugo's flexible agent allocation adapts to campaign needs, optimizing efficiency and cost-effectiveness.
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6 of 7 Content Moderation Services reviews are 5 stars$50,000 – $199,999 avg. project costRead 7 ReviewsContent Moderation Services PROJECT HIGHLIGHT
Social Media Marketing & Moderation for Food & Beverage Co
5.0 — Hugo provides social media marketing services for a food and beverage company. The team is responsible for content moderation, community management, influencer identification, and social media Read moreWas this helpful?
Industry Experience
Hugo Inc. has garnered positive feedback across multiple industries, including Financial Services, eCommerce, Automotive, Software, Environmental Services, Advertising & Marketing, Information Technology, and Gaming. Their expertise in customer support, operational efficiency, and content management has consistently been highlighted as a strength. Clients noted significant improvements in response times, customer satisfaction, and overall efficiency. Hugo's ability to adapt to various industry needs, coupled with their commitment to high-quality service, positions them as a valuable partner for businesses seeking to enhance their operations.
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Financial services eCommerce Automotive Food & Beverages Software Information technology Environmental Services Advertising & marketing Gaming MediaWas this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Clients consistently commend the company for its exceptional value for money, highlighting that Hugo offers high-quality services at competitive rates. One client noted, 'Good value for cost,' while another emphasized their 'ability to scale services without compromising quality.' Many reviews reflect satisfaction with cost reductions and enhanced operational efficiency, with one client praising an '80% improvement in efficiency' compared to in-house hiring. Overall, the sentiment is overwhelmingly positive, indicating that clients perceive Hugo as a cost-effective partner.Was this helpful?
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$1,000+$150 - $199 / hr10 - 49San Francisco, CA
Services provided
10% Content Moderation Services60% Public Relations10% Content Marketing +2 services10% Corporate Law10% Digital StrategySee all 8 projectsReputation Defense Network is a specialized company focusing on online reputation management, including the removal and suppression of negative content. Across the reviews, the company is praised for its effective strategies, seamless workflow, and industry expertise, with a 100% satisfaction rate reported. Clients consistently highlight their urgency, attention to detail, and comprehensive approach to restoring and enhancing online reputations.
Reviews mention Team players
Clients have expressed high satisfaction with the team dynamics at Reputation Defense Network, highlighting their collaborative approach. One client noted the seamless communication and effective partnership with their attorney, stating, 'We had very consistent communication and had no issues to speak of.' Additionally, the CEO praised the team's passion and dedication, remarking on the genuine bond formed in pursuit of results, which reflects a strong sentiment of teamwork and commitment.-
Public Relations for Credit Card Company
5.0 Oct 6, 2020It's hard to find people that truly care about your company as much as you do. I felt that there was a genuine bond between our company and theirs in terms of fighting for the results we wanted.
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Industry Experience
Reputation Defense Network has demonstrated expertise across various industries, including Automotive, Healthcare, Real Estate, Advertising & Marketing, and Cybersecurity. Clients praised their effectiveness in suppressing negative content and enhancing brand reputation, highlighting strengths such as urgency, communication, and strategic insight. Overall sentiment is positive, with clients expressing satisfaction in their ability to remove harmful content, manage online presence, and protect against competitive attacks. This provider is particularly well-suited for clients facing reputation challenges in these sectors.
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Automotive Advertising & marketing Healthcare Real estate IT Services Consumer ProductsWas this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Clients generally perceive Reputation Defense Network as providing strong value for money, despite some noting that costs can be higher than competitors. One client appreciated the guaranteed milestones despite lower quotes from other vendors, highlighting their commitment to results. Another client emphasized that the effectiveness and urgency of the service justified the expense. Overall, the sentiment reflects satisfaction with the outcomes achieved relative to the investment, with many clients expressing that the service exceeded their expectations.Was this helpful?
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This provider is fluent in 2 languages:
- English
- Spanish
This provider is available in 4 time zones:
- Central Standard Time (CST)
- Eastern Standard Time (EST)
- Pacific Standard Time (PST)
- Mountain Standard Time (MST)
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$1,000+< $25 / hr250 - 999Beachwood, OH
Services provided
10% Content Moderation Services25% Customer Service Outsourcing20% AI Development +3 services20% Sales Outsourcing15% Call Center Services10% Back Office OutsourcingSee all 5 projectsSummitNext is a recruitment and staffing agency known for its proficiency in finding niche talent and managing employee services. The company has garnered a high level of satisfaction, with reviews highlighting their timely delivery, quality candidate sourcing, and adaptability to client needs. Approximately 80% of reviewers praised SummitNext for their responsiveness and professionalism. No significant areas for improvement were frequently noted.
Industry Experience
SummitNext has received positive feedback across various industries, showcasing strengths in Financial Services, eCommerce, and Consulting. In Financial Services, clients praised their ability to provide qualified candidates and timely delivery. In eCommerce, their agility and result-oriented approach were highlighted. In Consulting, their integrity and proactive communication were commended. Overall, their expertise in recruitment, employee management, and lead generation positions them as a strong fit for companies seeking reliable support in these sectors.
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Financial services eCommerce ConsultingWas this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Clients consistently highlight SummitNext's competitive pricing and strong value for money. One client noted their 'good value for cost,' while another emphasized that SummitNext's pricing 'fits our budget.' Additionally, feedback reflects satisfaction with the quality of service provided relative to costs, as seen in the remark about 'cost-efficiency' and 'long-term value.' Overall, the sentiment regarding the company's pricing structure is positive, with room for improvement suggested as company needs increase.Was this helpful?
More responsive than most other service providers
Get in TouchSummitNext is very responsive
They are a great candidate to start a conversation with. Send them a short message or project inquiry.Was this helpful?
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This provider is fluent in 11 languages:
- Mandarin
- English
- Russian
- Japanese
- Korean
- Cantonese
- Tamil
- Urdu
- Ukrainian
- Thai
- Filipino
This provider is available in 1 time zone:
- Universal Coordinated Time (UTC)
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$10,000+< $25 / hr50 - 249Gaithersburg, MD
Services provided
25% Content Moderation Services20% Application Management & Support20% Customer Service Outsourcing +3 services15% Data Annotation Services10% Application Testing10% TranslationSee all 4 projectsContio.tech is a distinguished content moderation company specializing in User-generated Content Moderation Services and Online Moderation Services. The company consistently receives positive feedback, with approximately 98% of reviews highlighting their exceptional commitment to quality, regulatory compliance, and multilingual support. Clients commend their ability to enhance user satisfaction and engagement, while maintaining high accuracy and offering cost-effective solutions.
1 of 1 reviews is 5 starsUnknown avg. project costRead 1 Recent ReviewReviewed 1 time in the past 6 months
In the past six months, Contio.tech has received positive feedback for their effective support solutions, with clients noting significant improvements in customer inquiry handling times and workload management. Teliqon's Head of Marketing praised Contio.tech for their professional project management, timely delivery, and ability to understand business needs. Recommendations for improvement included more frequent interim demonstrations. Overall, clients appreciate the company's focus on delivering tangible operational value.Was this helpful?
2 of 2 Content Moderation Services reviews are 5 stars$50,000 – $199,999 avg. project costRead 2 ReviewsContent Moderation Services PROJECT HIGHLIGHT
Content Monitoring for Intellectual Property Boutique
5.0 — Contio.tech provides content monitoring for an intellectual property boutique to ensure accurate and legally compliant content is published. They also monitor and comply with data protection Read moreWas this helpful?
Industry Experience
Contio.tech has demonstrated expertise across various industries, including telecommunications, legal, and research sectors. In telecommunications, they excelled in providing multilingual customer support and ensuring regulatory compliance, leading to improved customer satisfaction and operational efficiency. Within the legal industry, their content review services enhanced compliance and reduced operational costs significantly. Overall, clients commend their high-quality service, quick adaptability, and effective communication, making them a strong fit for projects requiring regulatory adherence, customer support, and content management.
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Research Legal TelecommunicationsWas this helpful?
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$1,000+$25 - $49 / hr10 - 49Orlando, FL
Services provided
20% Content Moderation Services20% Advertising20% Branding +2 services20% Content Writing Services20% Graphic DesignSee all 4 projectsBook Writing Venture is a content creation and illustration company specializing in bringing children's books to life through vibrant illustrations and engaging storytelling. The company enjoys a high satisfaction rate, with 95% of clients expressing contentment with their services. Their professionalism, adaptability, and creative approach were consistently praised, although minor improvements in early communication were noted.
1 of 1 Content Moderation Services reviews are 5 stars1 new review for Content Moderation Services in past 6 months$10,000 – $49,000 avg. project costRead 1 ReviewContent Moderation Services PROJECT HIGHLIGHT
Graphic Design for Author
5.0 — Book Writing Venture illustrated a children's book for an author. The team also refined the manuscript, created characters, designed environments, and finalized the book's layout. Read moreWas this helpful?
Industry Experience
Book Writing Venture has demonstrated expertise in the Arts, Entertainment & Music, and Financial Services industries. In children's book publishing, they excelled in creating vibrant illustrations and engaging narratives, receiving high praise for their professionalism and creative collaboration. In Financial Services, they effectively guided authors in developing engaging content focused on financial literacy, generating significant audience engagement and sales growth. Overall, feedback reflects strong client satisfaction and a notable impact, making them a suitable partner for projects in both sectors.
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Arts, entertainment & music Financial servicesWas this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Clients consistently highlight Book Writing Venture's competitive pricing and exceptional value for money. One client noted that their pricing fit within budget while offering 'good value for cost.' Another emphasized that the company's dedication and quality of work exceeded expectations, making the service feel like a valuable investment. Overall, the sentiment reflects a strong satisfaction with the financial aspects of the partnership, as clients felt they received more than they paid for in terms of both service and results.Was this helpful?
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$1,000+Undisclosed2 - 9Austin, TX
Services provided
20% Content Moderation Services20% Search Engine Optimization20% UX/UI Design +2 services20% Web Design20% Web DevelopmentSee all 1 projectsPecan Street Digital is an SEO agency known for its exceptional expertise in improving local and on-page SEO. With 100% positive feedback, clients praise their transparency, responsiveness, and effective communication, highlighting their ability to deliver measurable results rapidly. Pecan Street Digital stands out for making complex SEO concepts easy to understand and for establishing strong partnerships with clients.
Industry Experience
Pecan Street Digital has demonstrated expertise primarily in the Automotive industry, particularly in mobile car wash and detailing services. Clients highlight their strengths in improving local and on-page SEO, achieving significant results quickly, and providing exceptional project management. The overall sentiment is highly positive, with clients appreciating their transparent communication, adaptability, and partnership-oriented approach. This feedback suggests that businesses in similar service-oriented sectors may find Pecan Street Digital to be a suitable partner for enhancing their online presence.
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AutomotiveWas this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Clients have expressed satisfaction with Pecan Street Digital's pricing, noting that it fits their budget while delivering exceptional value. One client highlighted the company's transparency and commitment to results, stating they achieved first-page rankings within a month. The responsive and organized project management further enhances the perceived value, with clients feeling supported and informed throughout the process. Overall, feedback indicates a strong sentiment of receiving high-quality service at a reasonable cost.Was this helpful?
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$25,000+$25 - $49 / hr1,000 - 9,999Levittown, NY
Services provided
25% Content Moderation Services45% Data Annotation Services30% Generative AIAnolytics is a Data Annotation Services company. Established in 2019, the firm is located in Levittown, New York. Their services include Data Annotation Services and Generative AI.
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$50,000+< $25 / hr10,000+Santa Monica, CA
Services provided
10% Content Moderation Services30% Call Center Services20% Back Office Outsourcing +5 services20% Customer Service Outsourcing5% AI Development5% Compliance Consulting5% Data Annotation Services5% Generative AITaskUs is a call center company. Founded in 2008, the company is located in Santa Monica, California. Their services include Call Center Services and Back Office Outsourcing.
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$10,000+$50 - $99 / hr10 - 49Wilmington, DE
Services provided
20% Content Moderation Services20% Call Center Services20% Data Annotation Services +2 services20% Transcription20% TranslationFingerLinks Infotech LLC, a phone answering service, is located in Wilmington, Delaware and Coonoor, India. The team focuses on Call Center Services and Transcription.
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$1,000+$25 - $49 / hr50 - 249Bakersfield, CA
Services provided
50% Content Moderation Services50% Content Writing ServicesLaunched in 2019, Book Launch USA is a Content Writing Services and Content Moderation Services company. The midsize team specializes in Content Writing Services and Content Moderation Services.
Read moreSee All Locations (2)Bakersfield, CA
5701 Truxtun Avenue
Bakersfield, CA 93309151 - 200
(888) 394-1397
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$5,000+< $25 / hr10 - 49Rockville, MD
Services provided
55% Content Moderation Services25% Data Annotation Services20% BrandingPienomial is a Content Moderation Services company. Founded in 2020, the agency is in Rockville, Maryland. Their services include Content Moderation Services and Data Annotation Services.
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UndisclosedUndisclosed50 - 249Los Angeles, CA
Services provided
20% Content Moderation Services60% Content Writing Services20% Content MarketingSee all 3 projectsAll American Writer is a content creation company specializing in Wikipedia profiles and editorial references. The reviews indicate overwhelmingly negative feedback, with 100% of reviewers expressing dissatisfaction due to unfulfilled promises, delays, and allegations of fraudulent business practices. A recurring theme is the lack of communication and failure to deliver agreed-upon services.
0 of 1 reviews is 5 starsLess than $10,000 avg. project costRead 1 Recent ReviewReviewed 1 time in the past 6 months
Recent reviews for All American Writer indicate a highly negative sentiment, with clients expressing dissatisfaction regarding their service delivery and communication. One client, the owner of Marwood Construction, reported a significant delay of nearly five months for a substandard Wikipedia profile that failed to meet agreed-upon standards. They criticized the company's practices as dishonest and fraudulent, urging potential clients to avoid engaging with them due to poor service and unfulfilled guarantees.Was this helpful?
Industry Experience
All American Writer has received predominantly negative feedback, particularly in the construction industry. A notable review highlighted issues with project delivery, communication, and adherence to agreements, resulting in dissatisfaction. Clients have expressed concerns regarding the quality of work and ethical practices. Given this sentiment, potential clients in the construction sector may want to consider alternative providers, as All American Writer's expertise appears to falter in delivering value and upholding commitments.
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ConstructionWas this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
The overall sentiment regarding All American Writer's cost and value for money is predominantly negative. One client, an Owner of Marwood Construction, expressed dissatisfaction due to a perceived bait-and-switch tactic, highlighting that the company failed to deliver a promised professional Wikipedia profile within the agreed timeframe of 45 days, instead taking nearly 5 months for subpar work. The client emphasized that the services rendered did not justify the fees paid, calling the firm dishonest and predatory.Was this helpful?
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$10,000+$150 - $199 / hr10 - 49Washington, DC
Services provided
25% Content Moderation Services25% BI & Big Data Consulting & SI25% Computer Engineering +1 service25% Digital EngineeringBig data analytics company DataCraft Collective was established in 2019. The team focuses on BI & big data consulting & SI and Content Moderation Services and is in Washington, District of Columbia.
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Undisclosed$25 - $49 / hr2 - 9Sheridan, WY
Services provided
50% Content Moderation Services50% Data Annotation ServicesSee all 1 projectsUpscrape is a data company that builds high-performance scraping systems, automation workflows, and API-first tools for businesses across industries. We help teams collect and structure data at
Read moreMore responsive than most other service providers
Get in TouchUpscrape is very responsive
They are a great candidate to start a conversation with. Send them a short message or project inquiry.Was this helpful?
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$5,000+$25 - $49 / hr50 - 249Katy, TX
Services provided
35% Content Moderation Services45% Content Writing Services20% Content MarketingSee all 1 projectsGlobal Books Publishers Focused On Book Writing & Marketing Services for Independent Authors. Our business goals are geared toward writing, editing, designing, publishing and marketing the next
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$10,000+$50 - $99 / hr50 - 249Louisville, KY
Services provided
20% Content Moderation Services40% Data Annotation Services40% Generative AIShaip is a Data Annotation Services company. The team provides Data Annotation Services and Generative AI and is located in Louisville, Kentucky.
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$1,000+$25 - $49 / hr10 - 49Albuquerque, NM
Services provided
25% Content Moderation Services25% AI Consulting25% AI Development +1 service25% Data Annotation ServicesAI Sales Rep is an AI company. They specialize in Artificial Intelligence and Content Moderation Services and were founded in 2023.
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$100,000+Undisclosed50 - 249Chicago, IL
Services provided
25% Content Moderation Services50% Content Writing Services25% Content MarketingFounded in 2019, BookQuill is a Content Writing Services company. The midsize team provides Content Writing Services and Content Marketing.
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$10,000+Undisclosed50 - 249Los Angeles, CA
Services provided
25% Content Moderation Services50% Content Writing Services25% Content MarketingContent Writing Services company Help Academic is in Los Angeles, California. They offer Content Writing Services and Content Marketing.
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$1,000+$25 - $49 / hr10 - 49Portland, OR
Services provided
20% Content Moderation Services20% Content Marketing20% Content Writing Services +2 services20% Social Media Marketing20% Web DesignSee all 1 projectsWe are a dedicated academic writing and software development company focused on helping students and professionals achieve their goals through high-quality, reliable, and personalized
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$5,000+$100 - $149 / hr250 - 999Santa Clarita, CA
Services provided
20% Content Moderation Services20% Branding20% Content Marketing +2 services20% Content Writing Services20% Digital StrategyBranding company Wikithinkers is based in Santa Clarita, California. They focus on Branding and Digital Strategy and were founded in 2023.
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UndisclosedUndisclosed250 - 999Sugar Land, TX
Services provided
20% Content Moderation Services20% Branding20% Content Marketing +2 services20% Graphic Design20% Search Engine OptimizationAmazon Publishing Prime is a branding company. In Sugar Land, Texas, the agency was established in 2016. Their team provides Branding and Content Marketing.
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$1,000+$50 - $99 / hr2 - 9Saint Paul, MN
Services provided
30% Content Moderation Services45% Data Annotation Services15% Business Consulting +1 service10% Business Continuity ManagementParsimony, a Data Annotation Services company, was established in 2012. The team focuses on Data Annotation Services and Content Moderation Services.
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$1,000+$25 - $49 / hr10 - 49Frisco, TX
Services provided
25% Content Moderation Services25% Content Marketing25% Content Writing Services +1 service25% Social Media MarketingSee all 1 projectsWe help you create a clear, well-structured eBook that matches your voice and reads smoothly on every device. Our writers and editors shape your content with care so your draft feels polished and
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$1,000+$25 - $49 / hr10 - 49Los Angeles, CA
Services provided
25% Content Moderation Services25% Custom Software Development25% E-Commerce Development +1 service25% Web DevelopmentParts Connect is a software development firm. They are based in Los Angeles, California and have small team of experts. Their services include Custom Software Development and Web Development.
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UndisclosedUndisclosed50 - 249Los Angeles, CA
Services provided
25% Content Moderation Services50% Public Relations25% Content MarketingFounded in 2016, The Wiki Publishers is a PR firm. Their team specializes in Public Relations and Content Marketing.
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$10,000+$50 - $99 / hr50 - 249Addison, TX
Services provided
20% Content Moderation Services20% Marketing Strategy20% Print Design +2 services20% Product Marketing20% Social Media MarketingGhost Writing Lane is a Marketing Strategy company. Headquartered in Addison, Texas, the team specializes in Marketing Strategy and Social Media Marketing.
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$1,000+$100 - $149 / hr50 - 249Sacramento, CA
Services provided
20% Content Moderation Services20% Advertising20% Content Marketing +2 services20% Content Writing Services20% Direct MarketingAdvertising company Book Marketing Solutions is located in Sacramento, California. The team focuses on Advertising and Direct Marketing.
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$1,000+$100 - $149 / hr10 - 49Saginaw, TX
Services provided
20% Content Moderation Services20% Advertising20% Content Writing Services +2 services20% Product Marketing20% Web DesignMartin & Mary Publishers is an Advertising company launched in 2024. Their team specializes in Advertising and Web Design.
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$1,000+$25 - $49 / hr10 - 49East Providence, RI
Services provided
20% Content Moderation Services20% Content Marketing20% Content Writing Services +2 services20% Graphic Design20% Social Media MarketingSee all 4 projectsThe Best Book Company collaborates with companies, experienced writers, and aspiring authors to turn creative ideas into well-written e-books through our professional e-book services such as
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UndisclosedUndisclosed50 - 249Elk Grove Village, IL
Services provided
10% Content Moderation Services70% Other IT Consulting and SI10% Cloud Consulting & SI +1 service10% IT Strategy ConsultingCacheFly is an other IT consulting and SI company. The Elk Grove Village, Illinois-based team focuses on other IT consulting and SI and IT strategy consulting.
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$1,000+$100 - $149 / hr2 - 9Waynesboro, VA
Services provided
20% Content Moderation Services20% Accounting20% Audio Production +2 services20% Public Relations20% Search Engine OptimizationOn Deck Marketing is a public relations agency launched in 2023. Located in Waynesboro, Virginia, the team offers Public Relations and Search Engine Optimization.
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$1,000+Undisclosed2 - 9Wilmington, DE
Services provided
25% Content Moderation Services30% Content Marketing25% Search Engine Optimization +1 service20% Web DesignSimplifyContent LLC is a Content Marketing company. The team focuses on Content Marketing and Search Engine Optimization and is based in Wilmington, Delaware.
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$1,000+$50 - $99 / hr10 - 49Brookfield, CT
Services provided
20% Content Moderation Services20% Advertising20% Business Consulting +2 services20% Ecommerce Marketing20% Search Engine OptimizationAdvertising company Patriotic Distributors was established in 2021. The team focuses on Advertising and Search Engine Optimization and is in Brookfield, Connecticut.
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Undisclosed< $25 / hr50 - 249Huntington Station, NY
Services provided
20% Content Moderation Services40% Content Marketing40% Content Writing ServicesSee all 3 projectsHome of Obsessed Writers, Passionate Creative Designers, Powerful Marketers And Legendary Publishers!
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UndisclosedUndisclosed250 - 999Santa Clara, CA
Services provided
50% Content Moderation Services20% AI Development20% Application Testing +1 service10% Robotics Process AutomationTech Firefly is a Content Moderation Services company. The Santa Clara, California-based agency was launched in 2016. Their team offers Content Moderation Services and Artificial Intelligence.
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$1,000+$25 - $49 / hr50 - 249Pasadena, TX
Services provided
20% Content Moderation Services40% Content Marketing40% Content Writing ServicesAspirebookwriting is a Content Marketing company. Their midsize team is headquartered in Pasadena, Texas and Pasadena, Texas. Their services include Content Marketing and Content Writing Services.
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UndisclosedUndisclosed50 - 249Long Beach, CA
Services provided
20% Content Moderation Services60% Content Marketing20% Web DesignArticle Curators is a Content Marketing company. Headquartered in Long Beach, California, their midsize team focuses on Content Marketing and Web Design. The firm was founded in 2016.
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$5,000+$50 - $99 / hr50 - 249New York, NY
Services provided
20% Content Moderation Services20% Content Marketing20% Content Writing Services +2 services20% Print Design20% TranslationWriters Of United States, a midsize Content Marketing company, is based in New York, New York. The team focuses on Content Marketing and Print Design.
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$5,000+$100 - $149 / hr50 - 249Austin, TX
Services provided
20% Content Moderation Services40% Content Marketing40% Content Writing ServicesEstablished in 2017, Elite Ghost Writing Agency, a midsize Content Marketing company, is in Austin, Texas. Their team focuses on Content Marketing and Content Writing Services.
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Undisclosed< $25 / hr50 - 249New York, NY
Services provided
20% Content Moderation Services20% Accounting20% Conversion Optimization +2 services20% Search Engine Optimization20% Social Media MarketingBrand Tempest is a social media marketing agency. Their team is in New York, New York. The company specializes in Social Media Marketing and Conversion Optimization.
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UndisclosedUndisclosed2 - 9Winston-Salem, NC
Services provided
20% Content Moderation Services20% Application Management & Support20% Business Consulting +2 services20% Custom Software Development20% Data Annotation ServicesEstablished in 2017, Datamug is a small custom software development firm. Their team specializes in Custom Software Development and Application Management & Support.
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$1,000+$50 - $99 / hr2 - 9Garland, TX
Services provided
20% Content Moderation Services60% Search Engine Optimization20% Content Writing ServicesInternational SEO Agency is a SEO agency. They are located in Garland, Texas and have small team of experts. Their services include Search Engine Optimization and Content Writing Services.
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$1,000+$25 - $49 / hr10 - 49New York, NY
Services provided
20% Content Moderation Services30% Social Media Marketing25% Content Marketing +1 service25% Content Writing ServicesSee all 3 projectsBig League Publishers is a professional, full-service author development and publishing firm. We provide a unified system of ghostwriting, editorial refinement, book design, publishing setup,
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$1,000+< $25 / hr10 - 49Springfield, VA
Services provided
20% Content Moderation Services20% Back Office Outsourcing20% Customer Service Outsourcing +2 services20% Search Engine Optimization20% Social Media MarketingSee all 1 projectsLowkia is a versatile business process outsourcing (BPO) provider that delivers tailored solutions to enhance operational efficiency and drive growth across multiple industries. Specializing in
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Get My MatchesWhy Trust Clutch
At Clutch, we believe trust is the foundation of every business relationship. Our mission is to help buyers make confident, data-backed decisions informed by real client experiences.
Every review on Clutch undergoes a rigorous, human-led verification process to make sure it’s valid. Our team of specialists confirms the identity of each reviewer, ensures the project is legitimate, and only publishes reviews that meet our strict criteria.
Verification doesn’t stop at the point of publication. Our Trust & Safety team routinely audits older reviews against our guidelines. When reviews fall short of our standards, we remove them.
We evaluate service providers using a structured methodology that combines:
- In-depth client interviews and ratings
- Comprehensive project details
- Market presence
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This data powers tools like the Leaders Matrix, which helps you compare agencies directly. Our research team curates rankings by weighing verified reviews most heavily, so the most trusted and experienced providers rise to the top.
Using this unique combination of verified client feedback and provider-supplied insights, Clutch distills the most important details into clear, digestible summaries so you have everything you need to make confident, informed decisions quickly.
We take fraud seriously. Providers who violate our guidelines may face lower rankings, restricted visibility, or removal from the platform altogether.
Clutch’s commitment to transparency is ongoing. We’re constantly refining our systems to protect the integrity of reviews and support you in finding the right agency.
Rollover to see company insights or click a company below for more details.
A Clutch Leaders Matrix provides a broad view of the top-performing companies in a particular service or location. Each company featured in a Leaders Matrix is evaluated based on Focus and Ability to Deliver. The size of each circle indicates that company’s size.
By using verified reviews, focused service details, and real project data, the Leaders Matrix highlights companies that consistently deliver and stand out from the rest. Each company’s position is based on how well they focus on a service area and how consistently they deliver results, helping you make informed, confident decisions. Learn More
Focus (x-axis)
Focus accounts for a company’s specialization within a certain service.
Ability to Deliver (y-axis)
Ability to Deliver considers three criteria:
- Client feedback and reviews
- Work experience and previous projects
- Market presence and reputation in the industry
List of the Top 7 United States Content Moderation Companies
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$1,000+< $25 / hr1,000 - 9,999Chicago, IL
Ability to deliver
37.3/40.018.4/20 Reviews9.4/10 Clients & Experience9.5/10 Market PresenceService focus
10% Content Moderation Services90% Other -
$5,000+< $25 / hr1,000 - 9,999Lexington, KY
Ability to deliver
37.1/40.017.4/20 Reviews10/10 Clients & Experience9.7/10 Market PresenceService focus
10% Content Moderation Services90% Other -
$1,000+$150 - $199 / hr10 - 49San Francisco, CA
Ability to deliver
33.6/40.016.2/20 Reviews8.9/10 Clients & Experience8.5/10 Market PresenceService focus
10% Content Moderation Services90% Other -
$50,000+Undisclosed1,000 - 9,999American Fork, UT
Ability to deliver
30.7/40.017.2/20 Reviews3.9/10 Clients & Experience9.6/10 Market PresenceService focus
10% Content Moderation Services90% Other -
$10,000+< $25 / hr50 - 249Gaithersburg, MD
Ability to deliver
23.6/40.017.4/20 Reviews2.2/10 Clients & Experience4/10 Market PresenceService focus
25% Content Moderation Services75% Other -
$1,000+$25 - $49 / hr10 - 49Orlando, FL
Ability to deliver
21.6/40.016.4/20 Reviews0.6/10 Clients & Experience4.6/10 Market PresenceService focus
20% Content Moderation Services80% Other -
$1,000+Undisclosed2 - 9Austin, TX
Ability to deliver
20.2/40.016.2/20 Reviews0/10 Clients & Experience4/10 Market PresenceService focus
20% Content Moderation Services80% Other -
$25,000+$25 - $49 / hr1,000 - 9,999Levittown, NY
Ability to deliver
14.2/40.00/20 Reviews4.7/10 Clients & Experience9.5/10 Market PresenceService focus
25% Content Moderation Services75% Other -
$50,000+< $25 / hr10,000+Santa Monica, CA
Ability to deliver
11.6/40.00/20 Reviews1.7/10 Clients & Experience10/10 Market PresenceService focus
10% Content Moderation Services90% Other -
$1,000+Undisclosed250 - 999Brooklyn, NY
Ability to deliver
34.8/40.020/20 Reviews8.6/10 Clients & Experience6.2/10 Market PresenceService focus
10% Content Moderation Services90% Other -
$10,000+$50 - $99 / hr10 - 49Wilmington, DE
Ability to deliver
11.7/40.00/20 Reviews7.1/10 Clients & Experience4.6/10 Market PresenceService focus
20% Content Moderation Services80% Other -
$1,000+< $25 / hr250 - 999Beachwood, OH
Ability to deliver
32.2/40.015.8/20 Reviews9.3/10 Clients & Experience7.1/10 Market PresenceService focus
10% Content Moderation Services90% Other -
$1,000+$25 - $49 / hr50 - 249Bakersfield, CA
Ability to deliver
4/40.00/20 Reviews0/10 Clients & Experience4/10 Market PresenceService focus
50% Content Moderation Services50% Other -
$5,000+< $25 / hr10 - 49Rockville, MD
Ability to deliver
4.9/40.00/20 Reviews0/10 Clients & Experience4.9/10 Market PresenceService focus
55% Content Moderation Services45% Other -
UndisclosedUndisclosed50 - 249Los Angeles, CA
Ability to deliver
6.9/40.01.8/20 Reviews0/10 Clients & Experience5.2/10 Market PresenceService focus
20% Content Moderation Services80% Other -
$10,000+$150 - $199 / hr10 - 49Washington, DC
Ability to deliver
6.2/40.00/20 Reviews2.2/10 Clients & Experience4/10 Market PresenceService focus
25% Content Moderation Services75% Other -
Undisclosed$25 - $49 / hr2 - 9Sheridan, WY
Ability to deliver
4/40.00/20 Reviews0/10 Clients & Experience4/10 Market PresenceService focus
50% Content Moderation Services50% Other -
$5,000+$25 - $49 / hr50 - 249Katy, TX
Ability to deliver
4/40.00/20 Reviews0/10 Clients & Experience4/10 Market PresenceService focus
35% Content Moderation Services65% Other -
$10,000+$50 - $99 / hr50 - 249Louisville, KY
Ability to deliver
6/40.00/20 Reviews0/10 Clients & Experience6/10 Market PresenceService focus
20% Content Moderation Services80% Other -
$1,000+$25 - $49 / hr10 - 49Albuquerque, NM
Ability to deliver
5.8/40.00/20 Reviews0/10 Clients & Experience5.8/10 Market PresenceService focus
25% Content Moderation Services75% Other -
$100,000+Undisclosed50 - 249Chicago, IL
Ability to deliver
5.2/40.00/20 Reviews0/10 Clients & Experience5.2/10 Market PresenceService focus
25% Content Moderation Services75% Other -
$10,000+Undisclosed50 - 249Los Angeles, CA
Ability to deliver
5.2/40.00/20 Reviews0/10 Clients & Experience5.2/10 Market PresenceService focus
25% Content Moderation Services75% Other
U.S. Content Moderation FAQs
Pricing varies thanks to several factors, including scope, channel, and coverage needs. According to data gathered by Clutch, most U.S.-based content moderation agencies charge:
- Hourly rates: Typically $30 – $75 per hour for U.S.-based moderators or QA leads; strategic policy design and trust & safety consulting can run $100 – $200+ per hour.
- Per-seat/month: $4,500 – $9,500 per U.S.-based FTE for business-hours coverage; 24/7 or escalations add cost.
- Per-action pricing: Text comment reviews can range from $0.01 – $0.12 each; image/video/media reviews often range $0.05 – $0.50+, depending on complexity and SLA.
- Setup and tools: Policy design, workflow buildouts, tool integrations, and training can add a one-time $10,000 – $50,000+ for enterprise programs.
It’s also worth noting that hybrid models (AI pre-screening plus human review) can reduce per-item costs while maintaining accuracy targets. Don’t forget to request a detailed quote for your project before signing any contracts.
- Social platforms, communities, and forums
- Marketplaces and classifieds (C2C/B2C)
- Gaming and live streaming
- Fintech and crypto/web3 communities
- Health and wellness apps (with PHI/PII safeguards)
- Edtech, e-learning, and youth platforms
- Media, news, and entertainment
Many U.S. providers offer specialized workflows for sensitive categories (self-harm, hate speech, CSAM detection), creator economy platforms, and brand safety for advertisers.
U.S.-based teams bring strong trust-and-safety experience from working with leading social platforms, marketplaces, and media companies. They’re familiar with U.S. regulations and platform risk standards, including COPPA (children’s privacy), DMCA (copyright), and state privacy laws like CCPA/CPRA.
Furthermore, their proximity to product and legal teams improves policy development, escalation handling, and incident response. You’ll also find robust bilingual English–Spanish coverage and overlap with U.S. time zones for faster handoffs, QA, and stakeholder reviews.
- Match expertise to channels — social media moderation, user-generated content moderation, live chat/voice, or reviews/ratings.
- Validate accuracy and speed — ask for baseline accuracy, SLA commitments, sampling plans, and QA methodology.
- Confirm hybrid workflows — how they combine machine learning, keyword models, and human judgment; request pilot tests on your data.
- Check integrations — support for your CMS, ticketing, and trust & safety tools; audit logs and analytics access.
- Assess well-being programs — moderator wellness, rotation practices, and exposure-reduction policies.
- Ensure compliance — SOC 2, ISO 27001, HIPAA readiness, data residency, PII handling, and incident playbooks.
- Review Clutch profiles — verified reviews, case studies, and clients in your industry and risk category.
- Guarantees of “100% accuracy” or “zero false positives”
- No sample policy, no escalation tiers, or no crisis/PR playbook
- Limited QA detail (no accuracy metrics, calibrations, or auditor ratios)
- Opaque pricing or unclear staffing models for 24/7 coverage
- No moderator wellness safeguards or exposure controls
- One-size-fits-all tooling with no integration plan or audit trails
- Reluctance to run a paid pilot on your real content and policies
Part of mitigating risks is identifying and avoiding red flags as early as possible. Do your due diligence well so you don’t miss any of these signs.
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