Top Inbound Call Center Services in Portugal

Ratings Updated: April 1, 2026

We verify reviews and evaluate companies so you can choose with confidence. We may earn a fee for some placements. Learn how Clutch ensures trust

All Companies Leaders Matrix Pricing Services Guide

Get Matched

1 Leaders 15 Contenders

17 Companies

Country: Portugal

List of the Top Portugal Inbound Call Centers Services

Sponsored

Enshored

4.8 11 reviews

Look for Verified Providers

Clutch conducts a rigorous verification process, confirming a provider’s business registration, legal history, credit background, and client feedback to be legitimate, so you can trust their ability to deliver. Learn More

Verified

$1,000+

< $25 / hr

1,000 - 9,999

Lisboa, Portugal

Services provided

30% Content Moderation Services

30% Customer Service Outsourcing

10% Back Office Outsourcing +5 services

10% Call Center Services

5% Data Annotation Services

5% PEO/Employee Leasing

5% Sales Outsourcing

5% Social Media Marketing

Enshored is a business process outsourcing company that specializes in customer service, back-office support, and data management. Their reviews highlight a 90% success rate in achieving SLAs and emphasize their flexibility, adaptability, and proactive problem-solving capabilities. Clients commend Enshored for saving costs, enhancing workflow efficiency, and seamlessly integrating into business operations, with no significant areas for improvement noted.

See all 11 projects
Reviews mention Autonomous
Client feedback highlights Enshored's high level of autonomy and self-sufficiency in managing projects. The Head of Customer Operations at Travelnest noted that Enshored requires minimal oversight to deliver results and proactively takes ownership of tasks. They are recognized for their independence and capability, contrasting positively with other outsourcing experiences that necessitated more support. Overall, the sentiment reflects strong satisfaction with Enshored's autonomous work approach.

Back-Office Outsourcing for Rental Property Management Co

4.5 Oct 25, 2023

Enshored have been excellent in either delivering our needs, or proactively working to achieve them. One of the highlights of using Enshored is the ownership they take of delivering the project and require very little shading to achieve results. They are also very active in reviewing situations and coming forward with useful ideas to improve the outcomes. As an outsourcer, they are very independent and capable of the tasks set out to them. Often when working with other outsourcers, it has required a lot of additional support in order to get work over the line. Enshored are very self aware, proactive and take full ownership for their tasks.
Read Full Review

Read All Reviews

Was this helpful?
Industry Experience

Enshored has demonstrated expertise across diverse industries, including Arts & Entertainment, Supply Chain, Information Technology, Hospitality, Advertising, Software, Financial Services, Education, and Consumer Products. Clients praise their ability to enhance operational efficiency and provide tailored support, leading to improved customer satisfaction and cost savings. Overall sentiment is highly positive, with particular strengths noted in customer service, project management, and adaptability to client needs. Enshored is particularly well-suited for companies seeking scalable solutions in customer support and back-office operations.
Read All Reviews

Select Industry to see insights

Arts, entertainment & music Supply Chain, Logistics, and Transport Information technology Hospitality & leisure Advertising & marketing Software Financial services Education Business services Consumer Products

Was this helpful?
View projects from:

United States (9) Scotland (2)

This provider is fluent in 14 languages:

English

Spanish

Arabic

Portuguese

Japanese

Korean

French

Thai

Italian

German

Mandarin

Russian

View all languages

This provider is available in 4 time zones:

Greenwich Mean Time (GMT)

Central European Time (CET)

Pacific Standard Time (PST)

Singapore Standard Time (SGT)

Was this helpful?
Lisboa, Portugal

Rua Julieta Ferrão, n.º 10, Piso 13.º B 1600-131 LISBOA Portugal
Lisboa, Portugal 1600-131
50 - 75

+351 963 843 380

See All Locations (5)

Was this helpful?
View Profile Visit Website
VELTRI

5.0 5 reviews

Undisclosed

< $25 / hr

10 - 49

Alcabideche, Portugal

Services provided

25% Back Office Outsourcing

25% Customer Service Outsourcing

20% Recruiting +2 services

20% Recruitment Process Outsourcing

10% Staffing

MFAgency is a specialized administrative support company offering services in data entry and administrative assistance. Reviews highlight a 100% positive feedback rate, emphasizing their time-saving capabilities, timely project delivery, and personalized approach. Clients appreciate their excellent communication and alignment with company values, with no noted areas for improvement.

See all 5 projects

Industry Experience

VELTRI has received positive feedback primarily in the Food & Beverage industry, where they demonstrated expertise in administrative assistance and data management. Clients appreciated their personalized approach, timely delivery, and strong communication. The overall sentiment is favorable, highlighting VELTRI's strengths in enhancing operational efficiency and supporting business growth. Potential clients in the Food & Beverage sector can expect valuable support tailored to their specific needs.
Read All Reviews

Select Industry to see insights

Food & Beverage

Was this helpful?

Average Project Cost Breakdown

$10,000 to $49,000 (1)

What Clients Have Said
Clients have expressed satisfaction with VELTRI's value for money, highlighting a strong alignment between quality and cost. One client noted the 'good value for cost' and appreciated the company's ability to save time on administrative tasks, which contributed to business growth. Overall, the sentiment is positive, with feedback indicating that VELTRI delivers high-quality services while maintaining reasonable pricing, with no suggested improvements from clients.
Read All Reviews

Was this helpful?

View Profile
Altice Empresas

Not yet reviewed

$250,000+

< $25 / hr

250 - 999

Lisboa, Portugal

Services provided

70% Customer Service Outsourcing

10% Accounting

10% Back Office Outsourcing +2 services

5% Finance & Accounting Outsourcing (FAO)

5% HR Consulting

Altice Empresas is a Customer Service Outsourcing company based in Lisboa, Portugal. Launched in 1990, the team specializes in Customer Service Outsourcing and Back Office Outsourcing.
Read more

View Profile

Share your project goals, and we’ll connect you with verified partners who fit your budget and timeline.

Get My Matches

Otonomee

Not yet reviewed

Undisclosed

Undisclosed

250 - 999

Lisboa, Portugal

Services provided

40% Call Center Services

35% Back Office Outsourcing

25% Customer Service Outsourcing

Founded in 2020, Otonomee is a call center company. The agency provides Call Center Services and Back Office Outsourcing, and is midsize.
Read more

Lisboa, Portugal

Avenida 5 de Outubro
Lisboa, Portugal 1050 059
301 - 400

See All Locations (2)

Was this helpful?

View Profile
Connecta Group

Not yet reviewed

Undisclosed

Undisclosed

250 - 999

Lisboa, Portugal

Services provided

50% Back Office Outsourcing

20% Call Center Services

20% Customer Service Outsourcing +1 service

10% Sales Outsourcing

Connecta Group is a Back Office Outsourcing company. They are based in Lisboa, Portugal and have midsize team of experts. Their services include Back Office Outsourcing and Call Center Services.
Read more

View Profile
YOURVOICE

Not yet reviewed

Undisclosed

Undisclosed

250 - 999

Lisboa, Portugal

Services provided

60% Call Center Services

10% Customer Service Outsourcing

10% HR Outsourcing +2 services

10% Recruiting

10% Sales Outsourcing

YOURVOICE, an answering service, focuses on Call Center Services and Sales Outsourcing. The agency is located in Lisboa, Portugal.
Read more

View Profile
Pluricall

Not yet reviewed

Undisclosed

Undisclosed

50 - 249

Lisboa, Portugal

Services provided

60% Call Center Services

20% Customer Service Outsourcing

20% Sales Outsourcing

Pluricall, a call center service, was established in 2001. The midsize team offers Call Center Services and Customer Service Outsourcing.
Read more

View Profile
Ventask

Not yet reviewed

Undisclosed

Undisclosed

50 - 249

Lisboa, Portugal

Services provided

50% Call Center Services

25% Customer Service Outsourcing

25% Sales Outsourcing

Ventask is a telephone answering service. Launched in 2015, the team provides Call Center Services and Customer Service Outsourcing.
Read more

View Profile
EVA Global

Not yet reviewed

Undisclosed

Undisclosed

250 - 999

Lisboa, Portugal

Services provided

80% Call Center Services

20% Customer Service Outsourcing

EVA Global, a call center service, provides Call Center Services and Customer Service Outsourcing. The agency is based in Lisboa, Portugal.
Read more

View Profile
Buildness Group

Not yet reviewed

Undisclosed

Undisclosed

10 - 49

Lisboa, Portugal

Services provided

40% Call Center Services

30% HR Consulting

30% Sales Outsourcing

Buildness Group is a call center. They are headquartered in Lisboa, Portugal and Porto, Portugal and have small team. They specialize in Call Center Services and Sales Outsourcing.
Read more

View Profile
PipeSpike - Lead Generation Experts

Not yet reviewed

Undisclosed

Undisclosed

2 - 9

Maia, Portugal

Services provided

30% Sales Outsourcing

20% CRM Consulting and SI

20% Call Center Services +2 services

20% Customer Service Outsourcing

10% IT Strategy Consulting

PipeSpike - Lead Generation Experts is a Sales Outsourcing company founded in 2017. The agency focuses on Sales Outsourcing and CRM consulting and SI, and is small.
Read more

View Profile
Kelly - Portugal

Not yet reviewed

Undisclosed

Undisclosed

50 - 249

Lisboa, Portugal

Services provided

30% HR Consulting

10% Back Office Outsourcing

10% Call Center Services +5 services

10% Customer Service Outsourcing

10% HR Outsourcing

10% Recruiting

10% Sales Outsourcing

10% Staffing

Kelly - Portugal is a HR Consulting company in Lisboa, Portugal. Established in 1946, the team provides HR Consulting and Call Center Services.
Read more

View Profile
Cluster Outsourcing Services Limited

Not yet reviewed

Undisclosed

Undisclosed

250 - 999

Lisboa, Portugal

Services provided

30% Call Center Services

30% Customer Service Outsourcing

25% Sales Outsourcing +1 service

15% Back Office Outsourcing

Cluster Outsourcing Services Limited is an answering service. They offer Call Center Services and Customer Service Outsourcing and were established in 2020.
Read more

View Profile
Conectys

4.8 2 reviews

$250,000+

< $25 / hr

1,000 - 9,999

Lisboa, Portugal

Services provided

40% Content Moderation Services

40% Customer Service Outsourcing

20% Call Center Services

Conectys is a technical support company that specializes in providing multilingual support services. Clients appreciate their proactive communication and consistent performance, with 100% of reviewers highlighting these strengths. However, there is some room for improvement in their workflow tools, as noted by the reviewer.

See all 2 projects

Industry Experience

Conectys has demonstrated strong expertise in the Consumer Products industry, providing multilingual technical support services that enhance customer care. Reviews highlight their proactive communication and consistent performance, leading to successful outcomes such as local language support in seven languages. Overall sentiment is positive, with clients appreciating their project management style. Potential clients in the Consumer Products sector seeking reliable and effective customer support solutions would find Conectys to be a suitable partner.
Read All Reviews

Select Industry to see insights

Consumer Products

Was this helpful?

Average Project Cost Breakdown

Less than $10,000 (1)

What Clients Have Said
Clients have noted that Conectys offers competitive pricing and good overall value for money, particularly highlighting their comprehensive service packages and effective communication. One client emphasized their selection was based on the best overall proposed solution among multiple RFQs. Overall sentiment reflects satisfaction with the cost relative to the quality of service, although some feedback suggested improvements in workflow tools could enhance efficiency.
Read All Reviews

Was this helpful?

Lisboa, Portugal

Rua Coronel Bento Roma, 4
Lisboa, Portugal 1700-120
401 - 500

See All Locations (8)

Was this helpful?

View Profile
Essentiel Outsourcing S.L

Not yet reviewed

Undisclosed

< $25 / hr

50 - 249

Lisboa, Portugal

Services provided

30% Call Center Services

25% Customer Service Outsourcing

25% Sales Outsourcing +2 services

10% Back Office Outsourcing

10% Recruitment Process Outsourcing

Essentiel Outsourcing S.L, an answering service company, was launched in 2018. The team offers Call Center Services and Customer Service Outsourcing.
Read more

Lisboa, Portugal

Praça Duque de Saldanha 1,
Lisboa, Portugal 1050-094
16 - 20

+34610428617

See All Locations (3)

Was this helpful?

View Profile
FIXATE

Not yet reviewed

Undisclosed

Undisclosed

10 - 49

Casal de Cambra, Portugal

Services provided

45% IT Managed Services

25% Customer Service Outsourcing

15% Business Consulting +2 services

10% Back Office Outsourcing

5% IT Strategy Consulting

FIXATE is a small IT managed services company. They focus on IT managed services and Customer Service Outsourcing and were founded in 2024.
Read more

Casal de Cambra, Portugal

Avenida de Lisboa
Casal de Cambra, Portugal
2 - 5

See All Locations (5)

Was this helpful?

View Profile
Webhelp

Not yet reviewed

Undisclosed

Undisclosed

10,000+

Braga, Portugal

Services provided

33% Customer Service Outsourcing

23% Call Center Services

15% Sales Outsourcing +17 services

5% Back Office Outsourcing

5% Business Consulting

5% Finance & Accounting Outsourcing (FAO)

1% AI Development

1% BI & Big Data Consulting & SI

1% CRM Consulting and SI

1% Custom Software Development

1% Digital Strategy

1% Graphic Design

1% HR Consulting

1% Mobile App Development

1% Transcription

1% Translation

1% UX/UI Design

1% Unified Communications Consulting & SI

1% Web Design

1% Web Development

Webhelp, a Customer Service Outsourcing company, was established in 2000. The large team provides Customer Service Outsourcing and Call Center Services.
Read more

Braga, Portugal

Centro Empresarial de Braga-Lote A4 Ferreiros
Braga, Portugal 4705-319
2001 - 5000

+351 21 843 5031

See All Locations (52)

Was this helpful?

View Profile

Tell us what you need — we’ll match you with top agencies in minutes.

Get My Matches

Why Trust Clutch

At Clutch, we believe trust is the foundation of every business relationship. Our mission is to help buyers make confident, data-backed decisions informed by real client experiences.

Every review on Clutch undergoes a rigorous, human-led verification process to make sure it’s valid. Our team of specialists confirms the identity of each reviewer, ensures the project is legitimate, and only publishes reviews that meet our strict criteria.

Verification doesn’t stop at the point of publication. Our Trust & Safety team routinely audits older reviews against our guidelines. When reviews fall short of our standards, we remove them.

We evaluate service providers using a structured methodology that combines:

In-depth client interviews and ratings
Comprehensive project details
Market presence
Portfolio examples and industry recognition

This data powers tools like the Leaders Matrix, which helps you compare agencies directly. Our research team curates rankings by weighing verified reviews most heavily, so the most trusted and experienced providers rise to the top.

Using this unique combination of verified client feedback and provider-supplied insights, Clutch distills the most important details into clear, digestible summaries so you have everything you need to make confident, informed decisions quickly.

We take fraud seriously. Providers who violate our guidelines may face lower rankings, restricted visibility, or removal from the platform altogether.

Clutch’s commitment to transparency is ongoing. We’re constantly refining our systems to protect the integrity of reviews and support you in finding the right agency.

Ability to deliver

Focus

Proven

Market Leaders

Emerging

Niche

Clutch Leaders Matrix

Rollover to see company insights or click a company below for more details.

1 VELTRI

A Clutch Leaders Matrix provides a broad view of the top-performing companies in a particular service or location. Each company featured in a Leaders Matrix is evaluated based on Focus and Ability to Deliver. The size of each circle indicates that company’s size.

By using verified reviews, focused service details, and real project data, the Leaders Matrix highlights companies that consistently deliver and stand out from the rest. Each company’s position is based on how well they focus on a service area and how consistently they deliver results, helping you make informed, confident decisions. Learn More

Focus (x-axis)

Focus accounts for a company’s specialization within a certain service.

Ability to Deliver (y-axis)

Ability to Deliver considers three criteria:

Client feedback and reviews
Work experience and previous projects
Market presence and reputation in the industry

List of the Top 1 Portugal Inbound Call Centers Services

VELTRI

Undisclosed

< $25 / hr

10 - 49

Alcabideche, Portugal

Ability to deliver

21.1/40.0

16.4/20 Reviews

0.7/10 Clients & Experience

4/10 Market Presence

Service focus

50% Inbound Voice Services

50% Other

View Profile Visit Website
Altice Empresas

$250,000+

< $25 / hr

250 - 999

Lisboa, Portugal

Ability to deliver

6.7/40.0

0/20 Reviews

0/10 Clients & Experience

6.7/10 Market Presence

Service focus

140% Inbound Voice Services

View Profile Visit Website
Otonomee

Undisclosed

Undisclosed

250 - 999

Lisboa, Portugal

Ability to deliver

5.5/40.0

0/20 Reviews

0/10 Clients & Experience

5.5/10 Market Presence

Service focus

170% Inbound Voice Services

View Profile Visit Website
Connecta Group

Undisclosed

Undisclosed

250 - 999

Lisboa, Portugal

Ability to deliver

0/40.0

0/20 Reviews

0/10 Clients & Experience

0/10 Market Presence

Service focus

100% Inbound Voice Services

View Profile Visit Website
YOURVOICE

Undisclosed

Undisclosed

250 - 999

Lisboa, Portugal

Ability to deliver

0/40.0

0/20 Reviews

0/10 Clients & Experience

0/10 Market Presence

Service focus

200% Inbound Voice Services

View Profile Visit Website
Pluricall

Undisclosed

Undisclosed

50 - 249

Lisboa, Portugal

Ability to deliver

0/40.0

0/20 Reviews

0/10 Clients & Experience

0/10 Market Presence

Service focus

220% Inbound Voice Services

View Profile Visit Website
Ventask

Undisclosed

Undisclosed

50 - 249

Lisboa, Portugal

Ability to deliver

0/40.0

0/20 Reviews

0/10 Clients & Experience

0/10 Market Presence

Service focus

200% Inbound Voice Services

View Profile Visit Website
EVA Global

Undisclosed

Undisclosed

250 - 999

Lisboa, Portugal

Ability to deliver

0/40.0

0/20 Reviews

0/10 Clients & Experience

0/10 Market Presence

Service focus

280% Inbound Voice Services

View Profile Visit Website
Buildness Group

Undisclosed

Undisclosed

10 - 49

Lisboa, Portugal

Ability to deliver

0/40.0

0/20 Reviews

0/10 Clients & Experience

0/10 Market Presence

Service focus

120% Inbound Voice Services

View Profile Visit Website
PipeSpike - Lead Generation Experts

Undisclosed

Undisclosed

2 - 9

Maia, Portugal

Ability to deliver

0/40.0

0/20 Reviews

0/10 Clients & Experience

0/10 Market Presence

Service focus

100% Inbound Voice Services

View Profile Visit Website
Kelly - Portugal

Undisclosed

Undisclosed

50 - 249

Lisboa, Portugal

Ability to deliver

0/40.0

0/20 Reviews

0/10 Clients & Experience

0/10 Market Presence

Service focus

50% Inbound Voice Services

50% Other

View Profile Visit Website
Cluster Outsourcing Services Limited

Undisclosed

Undisclosed

250 - 999

Lisboa, Portugal

Ability to deliver

4.9/40.0

0/20 Reviews

0/10 Clients & Experience

4.9/10 Market Presence

Service focus

150% Inbound Voice Services

View Profile Visit Website
Conectys

$250,000+

< $25 / hr

1,000 - 9,999

Lisboa, Portugal

Ability to deliver

22.1/40.0

14.6/20 Reviews

0.6/10 Clients & Experience

6.9/10 Market Presence

Service focus

140% Inbound Voice Services

View Profile Visit Website
Essentiel Outsourcing S.L

Undisclosed

< $25 / hr

50 - 249

Lisboa, Portugal

Ability to deliver

4.6/40.0

0/20 Reviews

0/10 Clients & Experience

4.6/10 Market Presence

Service focus

140% Inbound Voice Services

View Profile Visit Website
FIXATE

Undisclosed

Undisclosed

10 - 49

Casal de Cambra, Portugal

Ability to deliver

4/40.0

0/20 Reviews

0/10 Clients & Experience

4/10 Market Presence

Service focus

50% Inbound Voice Services

50% Other

View Profile Visit Website
Enshored

$1,000+

< $25 / hr

1,000 - 9,999

Lisboa, Portugal

Ability to deliver

31.9/40.0

16.6/20 Reviews

6.9/10 Clients & Experience

8.4/10 Market Presence

Service focus

90% Inbound Voice Services

10% Other

View Profile Visit Website

Get personalized agency matches based on your project goals.

Top Inbound Call Center Services in Portugal

List of the Top Portugal Inbound Call Centers Services

Reviews mention Autonomous

Back-Office Outsourcing for Rental Property Management Co

Industry Experience

Select Industry to see insights

Industry Experience

Select Industry to see insights

Average Project Cost Breakdown

What Clients Have Said

Industry Experience

Select Industry to see insights

Average Project Cost Breakdown

What Clients Have Said

Tell us what you need — we’ll match you with top agencies in minutes.

Why Trust Clutch

List of the Top 1 Portugal Inbound Call Centers Services