Top Inbound Call Center Services in Portugal

Ratings Updated: April 23, 2026

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1 Leaders 15 Contenders

18 Companies

Country: Portugal

List of the Top Portugal Inbound Call Centers Services

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EverHelp

5.0 47 reviews

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Verified

$5,000+

< $25 / hr

1,000 - 9,999

Lisboa, Portugal

Services provided

65% Customer Service Outsourcing

15% Back Office Outsourcing

15% Call Center Services +1 service

5% Sales Outsourcing

EverHelp is a customer support outsourcing company specializing in multilingual support, real-time ticket handling, and process automation for diverse industries, including logistics, software, and hospitality. Across various reviews, clients praised EverHelp's ability to significantly reduce response times, increase customer satisfaction, and adapt flexibly to changing demands, with over 90% of reviews highlighting their structured project management and proactive problem-solving approach.

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Reviews mention High-quality work
Clients consistently praised EverHelp for delivering high-quality work, noting their impressive flexibility and speed in assembling a dedicated team. The VP of Grubhub highlighted that EverHelp's support significantly improved response times and reduced negative reviews, resulting in enhanced customer satisfaction. Their exemplary project management ensured timely delivery of tasks, exceeding expectations and providing reliable service. Overall, clients reported an excellent experience, emphasizing the value received from EverHelp's professional and effective approach.

Back Office Outsourcing for Design Agency

5.0 Aug 26, 2024

EverHelp showed exceptional project management. They completed the work on time and were very attentive to our needs, providing quick and effective responses to all our questions. They were able to execute complex tasks accurately and in a timely manner.
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Customer Support Services for App Dev Company

5.0 Jun 17, 2024

We were impressed to see amazing FRT which we couldn't achieve without the EverHelp team. Aside from the hard work that was done, the EverHelp team are just pleasant people. They have an easy-going process combined with high proficiency.
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Customer Support & Sales Outreach for Food Delivery Co

5.0 May 14, 2025

EverHelp consistently delivered high-quality support, handled complex issues well, and followed our workflows perfectly. Their team felt like an extension of ours, always reliable and professional. Our overall experience with EverHelp has been excellent. They helped us solve real challenges, were easy to work with, and consistently delivered great results.
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4 of 4 reviews are 5 stars

Less than $10,000 avg. project cost

Reviewed 4 times in the past 6 months
In the past six months, EverHelp has received positive feedback for their exceptional customer support services, notably improving response times and customer satisfaction. Clients praised their operational efficiency, with one noting a 40% reduction in unresolved tickets and another reporting a drop in response times to under one minute. Their proactive approach to identifying inefficiencies and suggesting improvements was highlighted as a key strength. Some minor challenges with complex inquiries were mentioned, but overall, sentiment remains highly favorable.
Read 4 Recent Reviews

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Average Project Cost Breakdown

$10,000 to $49,000 (13) Less than $10,000 (5) $50,000 to $199,999 (2) $1,000,000 to $9,999,999 (1)

What Clients Have Said
Clients consistently commend EverHelp for their competitive pricing and exceptional value for money. One client noted, 'Pricing fit our budget' and highlighted their 'good value for cost.' Another remarked on how EverHelp's services allowed for cost-efficient scaling while maintaining quality, stating, 'Their involvement has made our scaling process more cost-efficient.' Overall, the sentiment across reviews reflects satisfaction with the affordability and effectiveness of the services provided.
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United States (10) Ukraine (5) Czech Republic (2) Germany (2) England (2) Canada (1) Cyprus (1) India (1) Italy (1) Poland (1) Spain (1) Scotland (1)

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Enshored

4.8 11 reviews
Verified

$1,000+

< $25 / hr

1,000 - 9,999

Lisboa, Portugal

Services provided

30% Content Moderation Services

30% Customer Service Outsourcing

10% Back Office Outsourcing +5 services

10% Call Center Services

5% Data Annotation Services

5% PEO/Employee Leasing

5% Sales Outsourcing

5% Social Media Marketing

Enshored is a business process outsourcing company that specializes in customer service, back-office support, and data management. Their reviews highlight a 90% success rate in achieving SLAs and emphasize their flexibility, adaptability, and proactive problem-solving capabilities. Clients commend Enshored for saving costs, enhancing workflow efficiency, and seamlessly integrating into business operations, with no significant areas for improvement noted.

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Industry Experience

Enshored has demonstrated expertise across diverse industries, including Arts & Entertainment, Supply Chain, Information Technology, Hospitality, Advertising, Software, Financial Services, Education, and Consumer Products. Clients praise their ability to enhance operational efficiency and provide tailored support, leading to improved customer satisfaction and cost savings. Overall sentiment is highly positive, with particular strengths noted in customer service, project management, and adaptability to client needs. Enshored is particularly well-suited for companies seeking scalable solutions in customer support and back-office operations.
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Arts, entertainment & music Supply Chain, Logistics, and Transport Information technology Hospitality & leisure Advertising & marketing Software Financial services Education Business services Consumer Products

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Average Project Cost Breakdown

$50,000 to $199,999 (4) $200,000 to $999,999 (2) $10,000 to $49,000 (1)

What Clients Have Said
Clients consistently highlight Enshored's strong value for money, emphasizing their cost-effective solutions compared to in-house staffing. For instance, one client noted a monthly investment of $3,000 which resulted in improved customer satisfaction and efficient operations, while another mentioned savings of approximately $2 million compared to internal hires. Overall, the sentiment is positive, with clients appreciating the balance of quality service and affordability.
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United States (9) Scotland (2)

This provider is fluent in 14 languages:

English

Spanish

Arabic

Portuguese

Japanese

Korean

French

Thai

Italian

German

Mandarin

Russian

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This provider is available in 4 time zones:

Greenwich Mean Time (GMT)

Central European Time (CET)

Pacific Standard Time (PST)

Singapore Standard Time (SGT)

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Lisboa, Portugal

Rua Julieta Ferrão, n.º 10, Piso 13.º B 1600-131 LISBOA Portugal
Lisboa, Portugal 1600-131
50 - 75

+351 963 843 380

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VELTRI

5.0 5 reviews

Undisclosed

< $25 / hr

10 - 49

Alcabideche, Portugal

Services provided

25% Back Office Outsourcing

25% Customer Service Outsourcing

20% Recruiting +2 services

20% Recruitment Process Outsourcing

10% Staffing

MFAgency is a specialized administrative support company offering services in data entry and administrative assistance. Reviews highlight a 100% positive feedback rate, emphasizing their time-saving capabilities, timely project delivery, and personalized approach. Clients appreciate their excellent communication and alignment with company values, with no noted areas for improvement.

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Industry Experience

VELTRI has received positive feedback primarily in the Food & Beverage industry, where they demonstrated expertise in administrative assistance and data management. Clients appreciated their personalized approach, timely delivery, and strong communication. The overall sentiment is favorable, highlighting VELTRI's strengths in enhancing operational efficiency and supporting business growth. Potential clients in the Food & Beverage sector can expect valuable support tailored to their specific needs.
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Food & Beverage

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Average Project Cost Breakdown

$10,000 to $49,000 (1)

What Clients Have Said
Clients have expressed satisfaction with VELTRI's value for money, highlighting a strong alignment between quality and cost. One client noted the 'good value for cost' and appreciated the company's ability to save time on administrative tasks, which contributed to business growth. Overall, the sentiment is positive, with feedback indicating that VELTRI delivers high-quality services while maintaining reasonable pricing, with no suggested improvements from clients.
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Altice Empresas

Not yet reviewed

$250,000+

< $25 / hr

250 - 999

Lisboa, Portugal

Services provided

70% Customer Service Outsourcing

10% Accounting

10% Back Office Outsourcing +2 services

5% Finance & Accounting Outsourcing (FAO)

5% HR Consulting

Altice Empresas is a Customer Service Outsourcing company based in Lisboa, Portugal. Launched in 1990, the team specializes in Customer Service Outsourcing and Back Office Outsourcing.
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Otonomee

Not yet reviewed

Undisclosed

Undisclosed

250 - 999

Lisboa, Portugal

Services provided

40% Call Center Services

35% Back Office Outsourcing

25% Customer Service Outsourcing

Founded in 2020, Otonomee is a call center company. The agency provides Call Center Services and Back Office Outsourcing, and is midsize.
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Lisboa, Portugal

Avenida 5 de Outubro
Lisboa, Portugal 1050 059
301 - 400

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Connecta Group

Not yet reviewed

Undisclosed

Undisclosed

250 - 999

Lisboa, Portugal

Services provided

50% Back Office Outsourcing

20% Call Center Services

20% Customer Service Outsourcing +1 service

10% Sales Outsourcing

Connecta Group is a Back Office Outsourcing company. They are based in Lisboa, Portugal and have midsize team of experts. Their services include Back Office Outsourcing and Call Center Services.
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YOURVOICE

Not yet reviewed

Undisclosed

Undisclosed

250 - 999

Lisboa, Portugal

Services provided

60% Call Center Services

10% Customer Service Outsourcing

10% HR Outsourcing +2 services

10% Recruiting

10% Sales Outsourcing

YOURVOICE, an answering service, focuses on Call Center Services and Sales Outsourcing. The agency is located in Lisboa, Portugal.
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Pluricall

Not yet reviewed

Undisclosed

Undisclosed

50 - 249

Lisboa, Portugal

Services provided

60% Call Center Services

20% Customer Service Outsourcing

20% Sales Outsourcing

Pluricall, a call center service, was established in 2001. The midsize team offers Call Center Services and Customer Service Outsourcing.
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Ventask

Not yet reviewed

Undisclosed

Undisclosed

50 - 249

Lisboa, Portugal

Services provided

50% Call Center Services

25% Customer Service Outsourcing

25% Sales Outsourcing

Ventask is a telephone answering service. Launched in 2015, the team provides Call Center Services and Customer Service Outsourcing.
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EVA Global

Not yet reviewed

Undisclosed

Undisclosed

250 - 999

Lisboa, Portugal

Services provided

80% Call Center Services

20% Customer Service Outsourcing

EVA Global, a call center service, provides Call Center Services and Customer Service Outsourcing. The agency is based in Lisboa, Portugal.
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Buildness Group

Not yet reviewed

Undisclosed

Undisclosed

10 - 49

Lisboa, Portugal

Services provided

40% Call Center Services

30% HR Consulting

30% Sales Outsourcing

Buildness Group is a call center. They are headquartered in Lisboa, Portugal and Porto, Portugal and have small team. They specialize in Call Center Services and Sales Outsourcing.
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PipeSpike - Lead Generation Experts

Not yet reviewed

Undisclosed

Undisclosed

2 - 9

Maia, Portugal

Services provided

30% Sales Outsourcing

20% CRM Consulting and SI

20% Call Center Services +2 services

20% Customer Service Outsourcing

10% IT Strategy Consulting

PipeSpike - Lead Generation Experts is a Sales Outsourcing company founded in 2017. The agency focuses on Sales Outsourcing and CRM consulting and SI, and is small.
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Kelly - Portugal

Not yet reviewed

Undisclosed

Undisclosed

50 - 249

Lisboa, Portugal

Services provided

30% HR Consulting

10% Back Office Outsourcing

10% Call Center Services +5 services

10% Customer Service Outsourcing

10% HR Outsourcing

10% Recruiting

10% Sales Outsourcing

10% Staffing

Kelly - Portugal is a HR Consulting company in Lisboa, Portugal. Established in 1946, the team provides HR Consulting and Call Center Services.
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Cluster Outsourcing Services Limited

Not yet reviewed

Undisclosed

Undisclosed

250 - 999

Lisboa, Portugal

Services provided

30% Call Center Services

30% Customer Service Outsourcing

25% Sales Outsourcing +1 service

15% Back Office Outsourcing

Cluster Outsourcing Services Limited is an answering service. They offer Call Center Services and Customer Service Outsourcing and were established in 2020.
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Conectys

4.8 2 reviews

$250,000+

< $25 / hr

1,000 - 9,999

Lisboa, Portugal

Services provided

40% Content Moderation Services

40% Customer Service Outsourcing

20% Call Center Services

Conectys is a technical support company that specializes in providing multilingual support services. Clients appreciate their proactive communication and consistent performance, with 100% of reviewers highlighting these strengths. However, there is some room for improvement in their workflow tools, as noted by the reviewer.

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Industry Experience

Conectys has demonstrated strong expertise in the Consumer Products industry, providing multilingual technical support services that enhance customer care. Reviews highlight their proactive communication and consistent performance, leading to successful outcomes such as local language support in seven languages. Overall sentiment is positive, with clients appreciating their project management style. Potential clients in the Consumer Products sector seeking reliable and effective customer support solutions would find Conectys to be a suitable partner.
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Consumer Products

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Average Project Cost Breakdown

Less than $10,000 (1)

What Clients Have Said
Clients have noted that Conectys offers competitive pricing and good overall value for money, particularly highlighting their comprehensive service packages and effective communication. One client emphasized their selection was based on the best overall proposed solution among multiple RFQs. Overall sentiment reflects satisfaction with the cost relative to the quality of service, although some feedback suggested improvements in workflow tools could enhance efficiency.
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Lisboa, Portugal

Rua Coronel Bento Roma, 4
Lisboa, Portugal 1700-120
401 - 500

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Essentiel Outsourcing S.L

Not yet reviewed

Undisclosed

< $25 / hr

50 - 249

Lisboa, Portugal

Services provided

30% Call Center Services

25% Customer Service Outsourcing

25% Sales Outsourcing +2 services

10% Back Office Outsourcing

10% Recruitment Process Outsourcing

Essentiel Outsourcing S.L, an answering service company, was launched in 2018. The team offers Call Center Services and Customer Service Outsourcing.
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Lisboa, Portugal

Praça Duque de Saldanha 1,
Lisboa, Portugal 1050-094
16 - 20

+34610428617

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FIXATE

Not yet reviewed

Undisclosed

Undisclosed

10 - 49

Casal de Cambra, Portugal

Services provided

45% IT Managed Services

25% Customer Service Outsourcing

15% Business Consulting +2 services

10% Back Office Outsourcing

5% IT Strategy Consulting

FIXATE is a small IT managed services company. They focus on IT managed services and Customer Service Outsourcing and were founded in 2024.
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Casal de Cambra, Portugal

Avenida de Lisboa
Casal de Cambra, Portugal
2 - 5

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Webhelp

Not yet reviewed

Undisclosed

Undisclosed

10,000+

Braga, Portugal

Services provided

33% Customer Service Outsourcing

23% Call Center Services

15% Sales Outsourcing +17 services

5% Back Office Outsourcing

5% Business Consulting

5% Finance & Accounting Outsourcing (FAO)

1% AI Development

1% BI & Big Data Consulting & SI

1% CRM Consulting and SI

1% Custom Software Development

1% Digital Strategy

1% Graphic Design

1% HR Consulting

1% Mobile App Development

1% Transcription

1% Translation

1% UX/UI Design

1% Unified Communications Consulting & SI

1% Web Design

1% Web Development

Webhelp, a Customer Service Outsourcing company, was established in 2000. The large team provides Customer Service Outsourcing and Call Center Services.
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Braga, Portugal

Centro Empresarial de Braga-Lote A4 Ferreiros
Braga, Portugal 4705-319
2001 - 5000

+351 21 843 5031

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1 VELTRI

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Focus (x-axis)

Focus accounts for a company’s specialization within a certain service.

Ability to Deliver (y-axis)

Ability to Deliver considers three criteria:

Client feedback and reviews
Work experience and previous projects
Market presence and reputation in the industry

List of the Top 1 Portugal Inbound Call Centers Services

VELTRI

Undisclosed

< $25 / hr

10 - 49

Alcabideche, Portugal

Ability to deliver

21.1/40.0

16.4/20 Reviews

0.7/10 Clients & Experience

4/10 Market Presence

Service focus

50% Inbound Voice Services

50% Other

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Altice Empresas

$250,000+

< $25 / hr

250 - 999

Lisboa, Portugal

Ability to deliver

6.7/40.0

0/20 Reviews

0/10 Clients & Experience

6.7/10 Market Presence

Service focus

140% Inbound Voice Services

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Otonomee

Undisclosed

Undisclosed

250 - 999

Lisboa, Portugal

Ability to deliver

5.5/40.0

0/20 Reviews

0/10 Clients & Experience

5.5/10 Market Presence

Service focus

170% Inbound Voice Services

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Connecta Group

Undisclosed

Undisclosed

250 - 999

Lisboa, Portugal

Ability to deliver

0/40.0

0/20 Reviews

0/10 Clients & Experience

0/10 Market Presence

Service focus

100% Inbound Voice Services

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YOURVOICE

Undisclosed

Undisclosed

250 - 999

Lisboa, Portugal

Ability to deliver

0/40.0

0/20 Reviews

0/10 Clients & Experience

0/10 Market Presence

Service focus

200% Inbound Voice Services

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Pluricall

Undisclosed

Undisclosed

50 - 249

Lisboa, Portugal

Ability to deliver

0/40.0

0/20 Reviews

0/10 Clients & Experience

0/10 Market Presence

Service focus

220% Inbound Voice Services

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Ventask

Undisclosed

Undisclosed

50 - 249

Lisboa, Portugal

Ability to deliver

0/40.0

0/20 Reviews

0/10 Clients & Experience

0/10 Market Presence

Service focus

200% Inbound Voice Services

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EVA Global

Undisclosed

Undisclosed

250 - 999

Lisboa, Portugal

Ability to deliver

0/40.0

0/20 Reviews

0/10 Clients & Experience

0/10 Market Presence

Service focus

280% Inbound Voice Services

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Buildness Group

Undisclosed

Undisclosed

10 - 49

Lisboa, Portugal

Ability to deliver

0/40.0

0/20 Reviews

0/10 Clients & Experience

0/10 Market Presence

Service focus

120% Inbound Voice Services

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PipeSpike - Lead Generation Experts

Undisclosed

Undisclosed

2 - 9

Maia, Portugal

Ability to deliver

0/40.0

0/20 Reviews

0/10 Clients & Experience

0/10 Market Presence

Service focus

100% Inbound Voice Services

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EverHelp

$5,000+

< $25 / hr

1,000 - 9,999

Lisboa, Portugal

Ability to deliver

35.7/40.0

20/20 Reviews

9/10 Clients & Experience

6.7/10 Market Presence

Service focus

175% Inbound Voice Services

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Kelly - Portugal

Undisclosed

Undisclosed

50 - 249

Lisboa, Portugal

Ability to deliver

0/40.0

0/20 Reviews

0/10 Clients & Experience

0/10 Market Presence

Service focus

50% Inbound Voice Services

50% Other

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Cluster Outsourcing Services Limited

Undisclosed

Undisclosed

250 - 999

Lisboa, Portugal

Ability to deliver

4.9/40.0

0/20 Reviews

0/10 Clients & Experience

4.9/10 Market Presence

Service focus

150% Inbound Voice Services

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Conectys

$250,000+

< $25 / hr

1,000 - 9,999

Lisboa, Portugal

Ability to deliver

22.1/40.0

14.6/20 Reviews

0.6/10 Clients & Experience

6.9/10 Market Presence

Service focus

140% Inbound Voice Services

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Essentiel Outsourcing S.L

Undisclosed

< $25 / hr

50 - 249

Lisboa, Portugal

Ability to deliver

4.6/40.0

0/20 Reviews

0/10 Clients & Experience

4.6/10 Market Presence

Service focus

140% Inbound Voice Services

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FIXATE

Undisclosed

Undisclosed

10 - 49

Casal de Cambra, Portugal

Ability to deliver

4/40.0

0/20 Reviews

0/10 Clients & Experience

4/10 Market Presence

Service focus

50% Inbound Voice Services

50% Other

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Top Inbound Call Center Services in Portugal

List of the Top Portugal Inbound Call Centers Services

Reviews mention High-quality work

Back Office Outsourcing for Design Agency

Customer Support Services for App Dev Company

Customer Support & Sales Outreach for Food Delivery Co

Reviewed 4 times in the past 6 months

Average Project Cost Breakdown

What Clients Have Said

Industry Experience

Select Industry to see insights

Average Project Cost Breakdown

What Clients Have Said

Industry Experience

Select Industry to see insights

Average Project Cost Breakdown

What Clients Have Said

Industry Experience

Select Industry to see insights

Average Project Cost Breakdown

What Clients Have Said

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List of the Top 1 Portugal Inbound Call Centers Services