SoftDoes

BACKGROUND

Introduce your business and what you do there.

I’m the operations manager of an independent real estate agency in Munich. We specialize in the sale and purchase of existing properties and the marketing of new construction projects.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with SoftDoes?

We needed to develop a custom property management platform to centralize our daily operations. Our main goals were to manage properties, tenants, and documents in one place, automate routine workflows, improve communication between departments, and provide better reporting. We also wanted a scalable solution that could grow with our business and reduce the amount of manual work our team handled every day.

SOLUTION

What was the scope of their involvement?

SoftDoes has managed the project from discovery and planning through development, testing, and deployment. They’ve designed and built a custom web-based platform tailored to our operations, including modules for property management, tenant records, document storage, maintenance request tracking, task management, user roles and permissions, and reporting dashboards.
They’ve also integrated automated notifications and provided ongoing support during implementation to ensure the platform fits smoothly into our daily workflows.

What is the team composition?

We’ve worked with two teammates from SoftDoes.

How did you come to work with SoftDoes?

We found them through an online search. We considered a few software development companies, but SoftDoes stood out because they took the time to understand our business instead of offering a generic solution. They asked detailed questions about our workflows, proposed a scalable approach, and communicated clearly from the beginning.
We also appreciated their flexibility and confidence in building a custom platform tailored to our operational needs rather than trying to adapt an off-the-shelf product.

How much have you invested with them?

We’ve spent a confidential amount.

What is the status of this engagement?

We started working with them in January 2023, and our engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The platform has significantly improved our day-to-day operations. We’ve reduced the time spent on manual administrative tasks by around 35%, and information that was previously spread across multiple tools has become centralized in one system. This has improved collaboration between our teams, reduced data duplication, and made reporting much faster.
We’ve also seen a noticeable decrease in response times for maintenance requests and have been able to onboard new properties more efficiently thanks to the standardized workflows SoftDoes has implemented. Before the new platform, responding to maintenance requests often took one to two business days because information was shared across multiple tools and emails.
After implementation, the average initial response time dropped to within the same business day, improving by roughly 40%. We’ve also reduced the onboarding time for new properties from about three days to one day by standardizing document collection, approval workflows, and property setup within a single system. These improvements have helped our operations team work much more efficiently and consistently.
Moreover, we’ve seen a noticeable reduction in administrative errors because all property and tenant information is centralized in one platform instead of being managed across spreadsheets and emails. Internal reporting has become much faster, saving our operations team several hours each week.
Overall, we estimate that operational efficiency has improved by around 30–35%, and the team has been able to handle a larger workload without increasing headcount. While we haven’t formally measured user satisfaction with a survey, feedback from our staff has been consistently positive, particularly regarding the platform's ease of use and the reduction in repetitive manual tasks.

How did SoftDoes perform from a project management standpoint?

They’ve managed the project very well. They follow a structured process with clear milestones, regular progress updates, and weekly virtual meetings. Communication is always prompt, and they’re responsive whenever we have questions or request changes.
The project has been delivered on schedule, and any adjustments that come up during development are discussed transparently, including their impact on the timeline. Overall, they’re organized, proactive, and easy to work with throughout the engagement.

What did you find most impressive about them?

What we’re most impressed with is that SoftDoes approaches the project as a long-term partner rather than just a development vendor. They’ve invested time in understanding our business processes and often suggest practical improvements that we hadn’t initially considered.
Their team combines strong technical expertise with a genuine understanding of operational challenges, which results in a solution that fits our day-to-day work instead of forcing us to adapt our processes to the software.

Are there any areas they could improve?

Overall, we’re very satisfied with the collaboration. If there’s one area for improvement, it would be providing more detailed user documentation and training materials before the initial rollout. The team is always available to answer our questions, so it’s not a major issue, but having more documentation upfront would have made onboarding new team members even smoother.

BACKGROUND

Please describe your company and position.

I am the CEO of DineMate

Describe what your company does in a single sentence.

DineMate is a connection platform that helps people build authentic relationships through verified profiles, curated restaurant reservations, pre-payment, and structured in-person experiences designed to foster meaningful interaction.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire SoftDoes to accomplish?

• needed a stable, scalable web application that could bring the DineMate concept to life in a way that felt intentional, welcoming, and aligned with the product vision. The objective was to create a strong foundation that supports verified user profiles, structured connections, and future restaurant and payment integrations.

SOLUTION

How did you find SoftDoes?

Online Search

Why did you select SoftDoes over others?

Close to my geographic location

How many teammates from SoftDoes were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The scope of work included designing and developing the web-based MVP of the DineMate platform, with a focus on creating a structured user experience that supports intentional, real-world connections. SoftDoes was responsible for implementing the core platform architecture, front-end user interface, and back-end functionality required to support account creation, profile management, and user interaction flow. Key deliverables included development of user registration and authentication, profile creation features, matching functionality, foundational verification structure, and overall platform framework. The team also implemented UX/UI components aligned with the product vision and supported iterative improvements through beta builds and feedback cycles. Additional deliverables included technical setup and deployment of the web application, ensuring the platform was accessible online and prepared for early user onboarding. Throughout the project, SoftDoes provided structured communication, development updates, and collaboration on feature prioritization appropriate for an MVP-stage product.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The web application is live, hosted on AWS, and currently onboarding early users. Core functionality includes profile creation, verification structure, and foundational user flows that support the platform’s broader roadmap. Future phases involving restaurant and prepayment integrations are already being planned.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Communication was consistent throughout the engagement. I received regular progress updates and opportunities to review beta builds as development progressed. When scope adjustments were needed, the team provided clear guidance on priorities and sequencing, which helped keep the project aligned with long-term goals.

What was your primary form of communication with SoftDoes?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their willingness to communicate transparently about scope, timelines, and technical considerations helped maintain realistic expectations throughout the project. That level of clarity is especially valuable when building a new platform from the ground up.

Are there any areas for improvement or something SoftDoes could have done differently?

Overall, the process was collaborative and productive. As with any evolving product, there are always opportunities to refine communication and continue optimizing development efficiency, but the team remained responsive and solution-oriented throughout the engagement.

BACKGROUND

Please describe your company and position.

I am the Co-Founder of The Building Buyer

Describe what your company does in a single sentence.

We purchase residential and commerical properties in Florida.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire SoftDoes to accomplish?

We hired SoftDoes to build a custom data extraction and lead generation system so we could own our own data, automate follow-up, and stop relying on third-party lead providers or virtual assistants.

SOLUTION

How did you find SoftDoes?

upwork

Why did you select SoftDoes over others?

Company values aligned

How many teammates from SoftDoes were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Data extraction for public records. 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Our business has grown 5x since working with them. They have changed our buisness forever. They have saved us money and time, we are progressing everyday working with them. 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They deliver befote deadlines and they always do it at a fair price. They are superstars. 

What was your primary form of communication with SoftDoes?

Virtual Meeting

What did you find most impressive or unique about this company?

Customer service, they check in everyday and ask what more we can approve on. Customer service is a 10/10. 

Are there any areas for improvement or something SoftDoes could have done differently?

Nothing. They go above and beyond. 

BACKGROUND

Please describe your company and position.

I am the CEO of an information technology company 

Describe what your company does in a single sentence.

Provide expert cybersecurity solutions.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Come Back Agency to accomplish?

• Develop company website

SOLUTION

How did you find Come Back Agency?

Online Search

Why did you select Come Back Agency over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from Come Back Agency were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

Milestones include: planning and development,design mock ups, development, testing and revision

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Completed web site

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Yes, all products were delivered promptly

What was your primary form of communication with Come Back Agency?

Virtual Meeting

What did you find most impressive or unique about this company?

We were impressed with how responsive and thorough their support was.

Are there any areas for improvement or something Come Back Agency could have done differently?

No

BACKGROUND

Please describe your company and position.

I am the CEO of Top of the World Distributors

Describe what your company does in a single sentence.

Calotren is America's #1 Choice for healthy weight loss, since 1997

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Come Back Agency to accomplish?

• find partner

SOLUTION

How did you find Come Back Agency?

Online Search

Why did you select Come Back Agency over others?

• High ratings
• Pricing fit our budget
• Company values aligned

Describe the scope of work in detail. Please include a summary of key deliverables.

We have partnered with Comeback agency for a few projects including website design and build (Hubspot). It's beautiful and easily editable for us nondevelopers. We also had the agency build us an integration for lead tracking software to connect Lead Dyno, Hubspot, and Big Commerce.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

1. The Lead Tracking software works so well! 
2. The website design is beautiful and functional and easy to edit.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Loved working with this agency. The turnaround is quick and any adjustments I needed were also completed in a timely manner.

What was your primary form of communication with Come Back Agency?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Quality of work is superior to others we have worked with (we've been doing this for 27 years so I'm picky). Overall top to bottom, our needs were always met.

Are there any areas for improvement or something Come Back Agency could have done differently?

Nope. We are very pleased with the partnership and work.

BACKGROUND

Please describe your company and position.

 I am the VP Marketing of an education company 

Describe what your company does in a single sentence.

K-12 education software developer.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Come Back Agency to accomplish?

• Fixes to staged WordPress website
• Taking website live

SOLUTION

How did you find Come Back Agency?

Upwork

Why did you select Come Back Agency over others?

• High ratings
• Good value for cost
• Used on a small project in past

Describe the scope of work in detail. Please include a summary of key deliverables.

Taking an already designed and mostly coded website over the finish line into production. Specific to-dos and tasks identified.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Staged website taken live.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Did a good job in challenging, time-constrained circumstances. A handful of things took longer than expected and there were occasional regressions where work had to be re-done, but it was a complex project with many moving parts.

What was your primary form of communication with Come Back Agency?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Quite technical; they were able to achieve some difficult tasks.

Are there any areas for improvement or something Come Back Agency could have done differently?

No.

BACKGROUND

Please describe your company and position.

I am the Regional Director of a healthcare company 

Describe what your company does in a single sentence.

Veterinary Services

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Come Back Agency to accomplish?

• Redesign and Implement new Big Commerce Website

SOLUTION

How did you find Come Back Agency?

Online Search

Why did you select Come Back Agency over others?

• Close to my geographic location
• Pricing fit our budget
• Good value for cost
• Company values aligned

How many teammates from Come Back Agency were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

Migration from Wordpress/WooCommerce Website to BigCommerce Website

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Optimized, secure website available to clients.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Very timely, including weekend work when needed. Always responsive within 24 hours and often within hours of a request were are needs addressed

What was your primary form of communication with Come Back Agency?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Very knowledgeable, and they were able to go above and beyond the scope to provide additional feedback and optimization. Pricing was on par with overseas developers, but the developer was US based which prevented time zone challenges and allowed for in-person meetings when needed.

Are there any areas for improvement or something Come Back Agency could have done differently?

Alert before pushing updates that will affect changes made to production code. There were a few instances where work was "undone" due to code being pushed from outside the site. Timeline was longer than expected, but the developer made up for the delay by providing additional support and insight

BACKGROUND

Please describe your company and position.

I am the Executive Assistant of Plot Point 1

Describe what your company does in a single sentence.

An independent film production company.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Come Back Agency to accomplish?

• Pixel-perfect website development
• A functional and adaptable backend through Wordpress

SOLUTION

How did you find Come Back Agency?

• Online Search

Why did you select Come Back Agency over others?

• High ratings
• Close to my geographic location
• Pricing fit our budget
• Good value for cost

Describe the scope of work in detail. Please include a summary of key deliverables.

A pixel perfect development of a quite complicated website design with a functional and adaptable backend to include future projects, partners, and team members through Wordpress.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Consistent communication and implementation of feedback, as well as walking us through the editable features of the website were just some of the ways this project was a success.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They delivered the initial product and continuous revisions in a timely manner.

What was your primary form of communication with Come Back Agency?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their commitment and dedication to the project, taking us through multiple revision phases and consistent communication and follow up on deliverables.

Are there any areas for improvement or something Come Back Agency could have done differently?

Sometimes feedback came through misinterpreted (which was swiftly fixed). Maybe either double checking revisions make sure it makes sense with the intent of the communicator, or a more clear way to communicate wants (from non-website experts like us) to the experienced developers of Come Back Agency.