Medtrust Billing LLC

BACKGROUND

Please describe your company and position.

I am the Director OP of a healthcare practice.

Describe what your company does in a single sentence.

Comprehensive medical group practice based in Austin, Texas, dedicated to delivering high-quality, patient-centered care through a team-based approach. Our group brings together a diverse panel of board-certified physicians, nurse practitioners, and healthcare professionals across multiple specialties to offer integrated care under one roof.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Medtrust Billing LLC to accomplish?

• Credentialing
• Billing & Coding
• Denial Management

SOLUTION

How did you find Medtrust Billing LLC?

Referral

Why did you select Medtrust Billing LLC over others?

• Company values aligned
• Work Quality

How many teammates from Medtrust Billing LLC were assigned to this project?

20-25

Describe the scope of work in detail. Please include a summary of key deliverables.

• Patient Data Management
• Claim Generation & Submission
• Payment Posting & Reconciliation
• Accounts Receivable (A/R) Management

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Denial rate decreased by 40% through proactive coding and documentation checks.
• Monthly revenue cycle reporting implemented, ensuring full visibility and accountability.
• Patient collection efficiency increased.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

MedTrust demonstrated strong project management by consistently delivering key billing tasks on schedule, including claim submissions, payment postings, and monthly reports. They were highly responsive to our needs, addressing inquiries promptly and adapting workflows quickly to align with our internal processes and compliance updates.

What was your primary form of communication with Medtrust Billing LLC?

Virtual Meeting

What did you find most impressive or unique about this company?

MedTrust was their deep industry knowledge paired with a proactive, solutions-driven approach. Their ability to quickly identify and resolve billing bottlenecks, provide tailored reporting, and offer strategic insights into payer behavior made them not just a service provider but a true extension of our operational team.

Are there any areas for improvement or something Medtrust Billing LLC could have done differently?

At this stage, we have no significant areas for improvement to report.