CUSTOMER SERVICE AND BUSINESS PROCESS OUTSOURCING
ICCS is an end-to-end multi-process, business organization, offering its services across diverse verticals. It provides a unique offshore-onshore mix in customer service, mortgage, landlines and wireless. The company started its operations in October 2003 and has grown from every aspect day by day.
The company believes that its core strength has been the introduction of quality standards in the people excellence function, which has helped it extending better service to its global clients and considers its staff to be the major factor behind its growth.
As a leading National BPO (business process outsourcing) company, ICCS believes in a "partnership approach" with its clients who are some of the country’s best brands. Through our global delivery network and a comprehensive outsourcing services offering, we deliver business value to our clients by combining operational excellence and deep domain - industry and functional - knowledge.
Our biggest differentiator is our “partnership approach with clients”. We understand that working the way our clients work is key to BPO success. Clients elect to partner with us quite simply because our management practices, systems and processes are geared to a simple fact - business outsourcing process succeeds when the outsourcing services provider works hand in glove with the client, bringing new processes and systems, new performance enhancing techniques and skills, fundamentally solving business problems and moving the dial together, and not imposing their culture.
Flexibility is the cornerstone of our success. Not all organizations seek to implement radical change. We engage with equal passion with clients seeking to implement a “trial and learn” model, one process at a time, and with those aiming to transform multiple processes or complete functions at once.