CUSTOMER SERVICE AND BUSINESS PROCESS OUTSOURCING

ICCS is an end-to-end multi-process, business organization, offering its services across diverse verticals. It provides a unique offshore-onshore mix in customer service, mortgage, landlines and wireless. The company started its operations in October 2003 and has grown from every aspect day by day. The company believes that its core strength has been the introduction of quality standards in the people excellence function, which has helped it extending better service to its global clients and co

Undisclosed
Undisclosed
1,000 - 9,999
Founded 2004
Noida, India
headquarters
  • A-91A Block, Sector 2, Noida, Uttar Pradesh 201301
    Noida, UP 201301
    India
other locations
  • B-1 G/6, Ext Mohan Co-operative Industrial Area, Block E, Mohan Cooperative Industrial Estate, Badarpur, New Delhi, Delhi 110044
    New Delhi, DL 110044
    India

Focus

Service lines
70%
30%
Voice Services
Non-Voice BPO/Back Office Services
Client focus
40%
40%
20%
Enterprise (>$1B)
Midmarket ($10M - $1B)
Small Business (<$10M)
Industry focus
100%
Business services
Non-Voice BPO Focus
50%
50%
Voice/Call Center Services
30%
20%
20%
20%
10%

Portfolio

Key clients: 

BSES, DHVBN, AVVNL, ICICI Prudential, Videocond2h, DishTV, whirlpool

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