Gravita Infotech

BACKGROUND

Please describe your organization.

OmniPrint International is a distributor of direct-to-garment printers in North America, South America, and Europe.

What is your position?

I'm the founder.

OPPORTUNITY / CHALLENGE

What business challenge were you trying to address with Gravita Infotech?

We were creating a platform online wherein our customers can create a website and then have their clients go and design custom clothing, like custom shirts or custom promotional products and then have it be sent to the printer to print. We were creating the software for it, and we needed Gravita to make it look nicer, and function better.

SOLUTION

Please describe the scope of their involvement in more detail.

They were responsible for both the functional development of the platform and the visual design and user interface aspect of it. User testing is something that we did on our end, but I'm sure they also did it as they were coding. They used HTML5 for the first project. For the actual one, I have no clue. I'm not a computer person.

How did you come to work with Gravita Infotech?

I put an ad out on Elance and we received between 30 and 40 replies, and I had to go through each one carefully. As I reviewed the proposals that we received, I knew almost immediately that we weren't going to hire some of them. Others had samples of their work, which was helpful, Gravita included. We eventually chatted a little bit and they just sounded solid, so that's why I chose them.

Could you provide a sense of the size of this initiative in financial terms?

I'm still using them for a project right now, but it was probably around $4,000 to $6,000.

What is the status of this engagement?

Right now, they're working on a site, the visual aspect of it. It's also very similar to what I had them do previously, but it's based on software that's already created and they're just altering the visual look of it. The project will be completed very soon. We've been working on it for about a month.

RESULTS & FEEDBACK

Could you share any statistics or metrics from this engagement?

Basically, I deal with Kamal. I'm always able to get a hold of him, whether it be through Skype, email, Elance, or WhatsApp. If I have a question, or if I need him to do something, if there's something that isn't working the way I want it to, I can get a hold of him and he usually does that or has his developers do it right away. They've always hit their marks.

How did Gravita Infotech perform from a project management standpoint?

The only thing is that we're located in California, and they're in India, so there's that time difference. I tried to work with them on their time since all the developers are up during their time, but sometimes on my time during the day I need something, I can message him and he usually responds. They're usually very quick about it. For me, that was a big plus.

What distinguishes Gravita Infotech from other providers?

I did work with another company also from India a while ago, and I did not like the way that project ended. Only in terms of comparing it to that previous project, which was like hell and wasn't completed, they've been on top of it. Gravita Infotech has just really been on top of it, and they've been very helpful. I'm not very coding savvy and they understand that, and they work with me on that.

Is there anything Gravita Infotech could have improved or done differently?

I think sometimes there's a slight language – not a barrier, because they're very fluent in English – but maybe the way we speak in America is not the same as the way they speak there, so sometimes there's some slight confusion. It's not bad, but I think maybe that's the only thing they need to improve. Sometimes when I give them a direction, they might not understand completely what is needed because of maybe the way it's worded. We usually have to work through it with some back and forth exchanges, but it's always nice to have your provider understand you the first time around.