Top Help Desk Services in Buffalo
15 Companies
List of the Top Buffalo Outsourced Help Desk Services
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Integris
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$5,000+$150 - $199 / hr250 - 999Buffalo, NYServices provided
75% IT Managed Services10% Cybersecurity10% IT Strategy Consulting +15% Cloud Consulting & SIFocus Areas
10% Help desk20% Security10% Disaster Recovery +610% Hardware10% Managed Hosting Services10% Managed Software Application & Solutions10% Network10% Other IT managed services10% TelecomSee all 92 projectsIntegris is a Managed IT Services provider offering comprehensive IT management, support services, and cybersecurity for various industries. The company consistently receives positive feedback, with approximately 90% of reviews highlighting their reliability, quick response, and effective communication. Clients appreciate their ability to manage complex IT systems and ensure security, although some suggest improvements in response times for support tickets.
53 of 66 IT Managed Services reviews are 5 stars7 new reviews for IT Managed Services in past 6 months$50,000 – $199,999 avg. project costRead 66 ReviewsIT Managed Services PROJECT HIGHLIGHT
Cybersecurity, Cloud & Managed IT Services for Factoring Co
5.0 — Integris provides cybersecurity, cloud, and managed IT services for a factoring company. The team is responsible for managing the client’s software, hardware, and servers and offering Read moreWas this helpful?
Industry Experience
Integris has demonstrated expertise across several industries, including financial services, healthcare, consulting, and nonprofits. Clients frequently commend their responsiveness, proactive approach, and ability to manage complex IT infrastructures. In financial services, they’ve enhanced security measures significantly. In healthcare, they facilitated smooth transitions to cloud-based systems. Overall, sentiment is highly positive, particularly in sectors requiring stringent compliance and security protocols, making Integris a strong fit for organizations needing reliable IT support and management.
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Consulting Arts, entertainment & music Retail Medical Media Consumer Products Non-profit Sports Food & Beverages Hospitality & leisure Engineering IT Services Pharmaceuticals Healthcare Business services Manufacturing Nonprofit Financial services Education Logistics & Supply Chain Advertising & marketing Beauty & Cosmetics Automotive Real estate Construction Legal Other IndustryWas this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Clients generally express satisfaction with Integris' cost-effectiveness and value for money. Many reviews highlight that Integris' services often lead to significant savings compared to maintaining in-house IT teams. For instance, a client noted a 20% cost reduction after outsourcing IT services. However, some feedback indicates that response times for urgent support could improve. Overall, clients appreciate the flexibility and expertise of Integris, which justifies their investment.Was this helpful?
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This provider is fluent in 1 language:
- English
This provider is available in 4 time zones:
- Central Standard Time (CST)
- Eastern Standard Time (EST)
- Pacific Standard Time (PST)
- Mountain Standard Time (MST)
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$5,000+$100 - $149 / hr250 - 999Buffalo, NY
Services provided
65% IT Managed Services35% CybersecurityFocus Areas
10% Help desk20% Managed Hosting Services20% Network +510% Disaster Recovery10% Hardware10% Managed Software Application & Solutions10% Other IT managed services10% SecuritySee all 9 projectsNet at Work LLC is a reputable provider of Managed IT Services and ERP consulting, particularly specializing in Sage X3. The company consistently receives positive reviews, with clients highlighting their expertise and punctuality. Approximately 100% of reviewers commend their effective project management and comprehensive IT support services. Net at Work LLC is particularly praised for their ability to streamline IT operations and provide invaluable customized solutions.
2 of 4 reviews are 5 stars4 new reviews for IT Managed Services services$50,000 – $199,999 avg. project costRead 4 Recent ReviewsReviewed 4 times in the past 6 months
Recent reviews for Net at Work LLC highlight their exceptional IT support and ERP consulting services, with clients noting timely delivery and valuable expertise. For instance, a client emphasized the 'invaluable' SAGE Accounting support that contributed to their success. Another praised their ability to evolve IT infrastructure alongside business growth. Overall sentiment is overwhelmingly positive, with clients expressing satisfaction in both service quality and project management, although some suggested improved communication across service areas.Was this helpful?
2 of 2 Help desk reviews are 5 stars2 new reviews for Help desk in past 6 months$50,000 – $199,999 avg. project costHelp desk Experience
Net at Work LLC has received positive feedback overall for their Help Desk services, with 100% of reviewers noting timely project delivery and effective communication. Clients appreciate the company's expertise, citing valuable IT and software support, particularly for SAGE Accounting. Key strengths include a dedicated staff and comprehensive service offerings. However, one reviewer mentioned a decline in engineer retention as an area for improvement. Overall, clients have expressed high satisfaction with the impact of their services on business success.
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4 of 6 IT Managed Services reviews are 5 stars4 new reviews for IT Managed Services in past 6 months$50,000 – $199,999 avg. project costRead 6 ReviewsIT Managed Services PROJECT HIGHLIGHT
IT Managed Services for Radio Broadcasting Company
5.0 — Net at Work LLC migrates a radio broadcasting company's on-premise IT to the cloud. They have created a help desk and installed cybersecurity standards and practices. Read moreWas this helpful?
Industry Experience
Net at Work LLC has demonstrated expertise across various industries including Manufacturing, Food & Beverage, and Other industries. Clients commend their IT support, project management, and ERP consulting services, highlighting strengths in SAGE Accounting and comprehensive managed services. Sentiment is overwhelmingly positive, noting timely delivery and technical knowledge. Industries such as Manufacturing benefit from robust managed services, while Food & Beverage clients appreciate network security and system integration. Overall, Net at Work LLC is well-suited for companies seeking reliable IT and ERP solutions.
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Consumer Products Transportation Food & Beverage Manufacturing Other industriesWas this helpful?
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UndisclosedUndisclosed10 - 49Rochester, NY
Services provided
50% IT Managed Services35% Cybersecurity15% IT Staff AugmentationFocus Areas
35% Help desk12% Network12% Security +510% Disaster Recovery10% Hardware10% Managed Hosting Services6% Other IT managed services5% TelecomSee all 6 projectsCETech is a provider of Managed IT Services, specializing in IT Management and IT Support Services for diverse industries. Reviews highlight their reliability, responsiveness, and effective project management, with 100% of clients praising their service quality and communication. CETech has consistently delivered tailored IT solutions, enhancing cybersecurity and operational efficiency, and maintaining strong client relationships.
Reviews mention Communicative
The feedback regarding CETech's communication is overwhelmingly positive. Clients appreciate their prompt responses and proactive follow-through, noting that any submitted tickets receive timely attention. One client highlighted their effective communication through various channels, including email and phone calls, stating, "If they can’t answer my question right away, they let me know they’ll dig into it further." Overall, clients feel well-informed throughout the engagement, reinforcing CETech's reputation for transparency and reliability.-
Managed IT Services for Battery R&D Company
5.0 Mar 12, 2025We communicate through email, Zoom, Google Meet, and phone calls. I’m impressed with CETech’s follow-through and communication. I’ve gotten a response to any ticket I’ve sent over. If I call, they answer promptly. If they can’t answer my question right away, they let me know they’ll dig into it a little further. Generally, if they can’t find a solution by the end of the day, they communicate that they’re still working on it.
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Industry Experience
CETech has received positive feedback across various industries, including Construction, Government, Financial Services, Sports, Manufacturing, and R&D. Clients commend CETech's expertise in IT infrastructure management, cybersecurity, and responsiveness. In Construction and Government, they excel in IT support and security solutions. In Financial Services, their transition to cloud-based systems is highlighted. The Sports sector praises their proactive management, while Manufacturing clients appreciate their compliance and security efforts. Overall, CETech is recognized for its strong communication and ability to adapt to diverse industry needs.
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Construction Government Financial services Sports Other Industry ManufacturingWas this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Clients consistently express satisfaction with CETech's pricing, noting it as competitive and fitting within their budgets. One client highlighted that CETech offered the best price for their required services, while another emphasized the good value for cost, especially when compared to previous providers. Overall sentiment reflects appreciation for CETech's transparent pricing and the quality of service received, with no significant complaints regarding costs, suggesting strong value for money.Was this helpful?
4 of 4 Buffalo-based reviews are 5 stars$10,000 – $49,000 avg. project cost for IT Managed Services services in BuffaloRead Similar ReviewsIT Managed Services project highlight
Managed IT Services for Battery R&D Company
5.0 — CETech provides ongoing IT support for a battery R&D company. The team helps with connectivity, servers, and laptops. CETech also works with the client on testing equipment, which includes old Read moreWas this helpful?
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Undisclosed$150 - $199 / hr250 - 999Buffalo, NY
Services provided
70% IT Managed Services15% Custom Software Development15% CybersecurityFocus Areas
20% Help desk20% Disaster Recovery20% Managed Hosting Services +320% Security10% Other IT managed services10% TelecomSee all 31 projectsPCA Technology Group is a reputable provider of Managed IT Services, specializing in IT Support Services, cybersecurity, and network management. Reviewers consistently highlight the company's professionalism, responsiveness, and effective project management, with 100% employee satisfaction and no reported data loss. Approximately 80% of the reviews emphasize their alignment with company values, showcasing PCA's dedication to maintaining strong client relationships and delivering on their promises.
Reviews mention Well-organized projects
Clients consistently praise PCA Technology Group for their well-organized project management and timely delivery. One client noted they were 'ahead of schedule' and appreciated the team's responsiveness and kindness. Another highlighted PCA's thoroughness and organization, emphasizing that the workflow was easy to follow and that the team was always available to address urgent issues. Overall, the sentiment reflects a strong confidence in PCA's ability to manage projects effectively.-
Managed IT Services for K-12 School
5.0 Apr 1, 2024They're actually ahead of schedule. The other projects are just getting started. The staff is very kind and working on getting our projects going right away.
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Managed IT Services for Private Equity Group
5.0 Feb 23, 2023The workflow was very easy to follow through with and as a result, we fully understood what was to be expected along with pricing packages. I find that PCA is very organized and always follows through with any questions I have.
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Industry Experience
Netrio (formerly PCA Technology Group) has demonstrated expertise across various industries, including Education, Financial Services, Non-profit, Automotive, Healthcare, and Manufacturing. Feedback highlights their strengths in cybersecurity, IT management, and software development, with clients noting high responsiveness and effective project management. Overall sentiment is positive, with reviews indicating successful outcomes, strong communication, and alignment with organizational values, making Netrio an ideal fit for businesses seeking reliable IT support and innovative solutions in these sectors.
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Education Financial services Non-profit Automotive Construction Nonprofit Human Resources Medical Healthcare Manufacturing Energy & natural resources Business services Logistics & Supply Chain Transportation Retail Other Industry ConsultingWas this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Client feedback on PCA Technology Group's pricing highlights a consistent sentiment of good value for money. Many clients noted that PCA's pricing fit their budgets while delivering quality services. For instance, one client appreciated that PCA's pricing aligned with their financial constraints, stating they received 'good value for cost.' Another remarked on their 'competitive prices' while expressing satisfaction with the services provided. Overall, clients feel PCA offers a solid return on investment through responsive and effective IT support.Was this helpful?
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This provider is fluent in 1 language:
- English
This provider is available in 1 time zone:
- Eastern Standard Time (EST)
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$1,000+Undisclosed10 - 49West Seneca, NY
Services provided
60% IT Managed Services20% Cybersecurity20% IT Strategy ConsultingFocus Areas
20% Help desk20% Managed Hosting Services20% Security +410% Disaster Recovery10% Hardware10% IT Budgeting10% NetworkSee all 5 projectsSynchroNet Industries Inc. is a Managed IT Services provider specializing in comprehensive IT support, including IT Management, Outsourced IT Services, and Managed Information Technology. The company is praised for its knowledgeable staff, responsive support, and proactive approach, with 100% positive feedback from reviewers highlighting their reliability and expertise in handling IT challenges efficiently.
Reviews mention Communicative
The feedback regarding SynchroNet's communication is overwhelmingly positive. Clients highlight the seamless integration of their team, noting that they feel like part of the client's organization. One client remarked on the constant communication during larger projects, ensuring everyone remained aligned. Additionally, prompt ticket resolution and proactive dialogue were emphasized, with one client stating, 'Tickets are addressed promptly and for larger projects, there is constant communication.' Overall, clients express satisfaction with the company's communicative approach.-
Managed IT Services for Private Dental Practice
5.0 Aug 24, 2021Seamless! They are just like part of my team! Tickets are addressed promptly and for larger projects, there is constant communication and dialogue so everyone is on the same page.
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Industry Experience
SynchroNet Industries Inc. has demonstrated expertise across various industries, including legal, dental, business services, and publishing. Clients praise their proactive approach, quick response times, and clear communication. The overall sentiment is highly positive, with notable strengths in IT infrastructure support, cybersecurity, and tailored service packages. Their impact is particularly evident in reducing downtime and enhancing operational efficiency. Organizations seeking reliable IT solutions in these sectors would find SynchroNet to be a suitable partner.
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Business services Publishing Legal Other Industry HealthcareWas this helpful?
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4 of 4 Buffalo-based reviews are 5 stars$10,000 – $49,000 avg. project cost for IT Managed Services services in BuffaloRead Similar ReviewsIT Managed Services project highlight
IT Support for Chamber of Commerce
5.0 — SynchroNet Industries Inc. provided IT support for a chamber of commerce. They also offered ad hoc assistance such as troubleshooting problems on email, scanning, cellphone usage, and Read moreWas this helpful?
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$1,000+$100 - $149 / hr50 - 249Cheektowaga, NY
Services provided
30% IT Managed Services60% IT Staff Augmentation10% IT Strategy ConsultingFocus Areas
40% Help desk30% Network20% Security +25% Disaster Recovery5% Managed Software Application & SolutionsLighthouse Technology Services is an IT staff augmentation company. Their midsize team is headquartered in Cheektowaga, New York. Their services include IT staff augmentation and IT managed
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UndisclosedUndisclosed50 - 249Depew, NY
Services provided
40% IT Managed Services20% Cloud Consulting & SI20% Cybersecurity +120% IT Strategy ConsultingFocus Areas
15% Help desk15% Security10% Disaster Recovery +710% Governance & Compliance Assessments10% IT Budgeting10% Managed Hosting Services10% Network10% Other IT managed services5% Hardware5% TelecomLaunched in 1971, Synergy IT Solutions is an IT managed services company. The company provides IT managed services and IT strategy consulting.
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UndisclosedUndisclosed10 - 49Buffalo, NY
Services provided
20% IT Managed Services20% AI Development20% Cybersecurity +220% IT Staff Augmentation20% IT Strategy ConsultingFocus Areas
25% Help desk25% Disaster Recovery25% Governance & Compliance Assessments +125% HardwareIT strategy consulting company LaunchTech was launched in 2016. The team provides IT strategy consulting and Cybersecurity.
Read moreSee All Locations (2)Buffalo, NY
50 Fountain Plaza, Suite 1400
Buffalo, NY 142021
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Undisclosed$100 - $149 / hr10 - 49Batavia, NY
Services provided
60% IT Managed Services20% Cybersecurity10% IT Strategy Consulting +110% Web DesignFocus Areas
10% Help desk20% Disaster Recovery15% Security +610% Governance & Compliance Assessments10% IT Budgeting10% Managed Hosting Services10% Network10% Telecom5% HardwareIT managed services company Marchese Computer Products, Inc. Was launched in 1981. The company specializes in IT managed services and Cybersecurity.
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$5,000+$150 - $199 / hr50 - 249Rochester, NY
Services provided
60% IT Managed Services20% Cybersecurity15% IT Strategy Consulting +15% Cloud Consulting & SIFocus Areas
10% Help desk10% Disaster Recovery10% Governance & Compliance Assessments +710% Hardware10% IT Budgeting10% Managed Software Application & Solutions10% Network10% Security10% Software Evaluation10% Vendor Procurement & SelectionSee all 4 projectsLMT Technology Solutions is a Managed IT Services provider specializing in IT support, security, and management for various industries. They are praised for their exceptional communication, responsiveness, and reliable service delivery, with 100% of reviews highlighting timely project management and effective IT solutions. Clients consistently commend their strategic guidance and personalized support, underscoring their commitment to maintaining secure and efficient IT environments.
4 of 4 reviews are 5 stars4 new reviews for IT Managed Services services$10,000 – $49,000 avg. project costRead 4 Recent ReviewsReviewed 4 times in the past 6 months
In the last six months, LMT Technology Solutions has received positive feedback for their responsive and knowledgeable IT services. Clients commend their effective communication and timely project delivery, with one noting, 'LMT has conquered many projects for us.' Another client highlighted their proactive maintenance, resulting in a measurable reduction of IT issues. Overall, clients express satisfaction with the company's reliability and professionalism, with no reported areas for improvement.Was this helpful?
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2 of 2 Buffalo-based reviews are 5 stars2 Buffalo-based reviews for IT Managed Services in past 6 months$10,000 – $49,000 avg. project cost for IT Managed Services services in BuffaloRead Similar ReviewsIT Managed Services project highlight
Managed IT Services for Law Firm
5.0 — LMT Technology Solutions provides managed IT services for a law firm. They manage the client's servers, provide desktop support, conduct disaster recovery scenario testing, and perform risk Read moreWas this helpful?
Review Rating from Clients
5.0/5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
Pittsford-based clients praise LMT Technology Solutions for comprehensive IT support, including cybersecurity and upgrades, with timely delivery and clear communication. Their hands-on approach and respectful treatment make them a trusted partner for ongoing technology management.Read Local ReviewsWas this helpful?
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Undisclosed$100 - $149 / hr2 - 9Rochester, NY
Services provided
40% IT Managed Services30% Cybersecurity10% CRM Consulting and SI +210% Cloud Consulting & SI10% ERP Consulting and SIFocus Areas
35% Help desk30% Disaster Recovery19% Security +410% Network2% Governance & Compliance Assessments2% Software Evaluation2% Vendor Procurement & SelectionHeadquartered in Rochester, New York, Rochester IT & Business Solutions is an IT managed services company. They offer IT managed services and Cybersecurity.
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$1,000+$50 - $99 / hr2 - 9Rochester, NY
Services provided
10% IT Managed Services35% Business Consulting10% Digital Strategy +510% E-Commerce Development10% Logo10% Social Media Marketing10% Web Design5% Graphic DesignFocus Areas
20% Help desk20% Hardware20% Managed Hosting Services +220% Managed Software Application & Solutions20% Software EvaluationEstablished in 2019, ZERU Center is a small Rochester, New York-based Business Consulting company. Their services include Business Consulting and Digital Strategy.
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Undisclosed$100 - $149 / hr50 - 249Buffalo, NY
Services provided
20% IT Managed Services20% Cloud Consulting & SI20% IT Staff Augmentation +320% Unified Communications Consulting & SI10% Cybersecurity10% IT Strategy ConsultingFocus Areas
20% Help desk10% Disaster Recovery10% Hardware +610% Managed Hosting Services10% Managed Software Application & Solutions10% Network10% Other IT managed services10% Security10% TelecomAdvance2000 Inc. Is a cloud consulting & SI company. The team offers cloud consulting & SI and unified communications consulting & SI, and the firm is in Buffalo, New York and.
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$5,000+$100 - $149 / hr10 - 49Buffalo, NY
Services provided
40% IT Managed Services20% Custom Software Development20% IT Strategy Consulting +210% Web Design10% Web DevelopmentFocus Areas
15% Help desk20% Network20% Security +315% Disaster Recovery15% Managed Hosting Services15% TelecomSmall IT managed services company CCPlus Inc., is headquartered in Buffalo, New York and Rochester, New York. The team offers IT managed services and Custom Software Development.
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$5,000+$100 - $149 / hr10 - 49West Seneca, NY
Services provided
40% IT Managed Services30% IT Strategy Consulting20% Cloud Consulting & SI +110% Unified Communications Consulting & SIFocus Areas
15% Help desk15% Disaster Recovery15% Managed Hosting Services +415% Network15% Security15% Telecom10% HardwareACP Technologies, Inc. Is a small West Seneca, New York-based IT managed services company. Their services include IT managed services and IT strategy consulting.
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List of the Top 4 Buffalo Outsourced Help Desk Services
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$5,000+$150 - $199 / hr250 - 999Buffalo, NY
Ability to deliver
39.8/40.020/20 Reviews10/10 Clients & Experience9.8/10 Market PresenceService focus
75% IT Managed Services10% Help desk25% Other -
Undisclosed$150 - $199 / hr250 - 999Buffalo, NY
Ability to deliver
36.8/40.017.2/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
70% IT Managed Services20% Help desk30% Other -
$5,000+$100 - $149 / hr250 - 999Buffalo, NY
Ability to deliver
34.7/40.017.4/20 Reviews7.6/10 Clients & Experience9.7/10 Market PresenceService focus
65% IT Managed Services10% Help desk35% Other -
$1,000+Undisclosed10 - 49West Seneca, NY
Ability to deliver
25/40.016.2/20 Reviews3.3/10 Clients & Experience5.5/10 Market PresenceService focus
60% IT Managed Services20% Help desk40% Other -
$1,000+$100 - $149 / hr50 - 249Cheektowaga, NY
Ability to deliver
5.5/40.00/20 Reviews0/10 Clients & Experience5.5/10 Market PresenceService focus
30% IT Managed Services40% Help desk70% Other -
UndisclosedUndisclosed50 - 249Depew, NY
Ability to deliver
5.6/40.00/20 Reviews0/10 Clients & Experience5.6/10 Market PresenceService focus
40% IT Managed Services15% Help desk60% Other -
UndisclosedUndisclosed10 - 49Buffalo, NY
Ability to deliver
0/40.00/20 Reviews0/10 Clients & Experience0/10 Market PresenceService focus
20% IT Managed Services25% Help desk80% Other -
Undisclosed$100 - $149 / hr10 - 49Batavia, NY
Ability to deliver
5.2/40.00/20 Reviews0/10 Clients & Experience5.2/10 Market PresenceService focus
60% IT Managed Services10% Help desk40% Other -
UndisclosedUndisclosed10 - 49Rochester, NY
Ability to deliver
26.1/40.017.8/20 Reviews1.2/10 Clients & Experience7.2/10 Market PresenceService focus
50% IT Managed Services35% Help desk50% Other -
$5,000+$150 - $199 / hr50 - 249Rochester, NY
Ability to deliver
23.3/40.017.8/20 Reviews0/10 Clients & Experience5.5/10 Market PresenceService focus
60% IT Managed Services10% Help desk40% Other -
Undisclosed$100 - $149 / hr2 - 9Rochester, NY
Ability to deliver
4.6/40.00/20 Reviews0/10 Clients & Experience4.6/10 Market PresenceService focus
40% IT Managed Services35% Help desk60% Other -
$1,000+$50 - $99 / hr2 - 9Rochester, NY
Ability to deliver
4.9/40.00/20 Reviews0/10 Clients & Experience4.9/10 Market PresenceService focus
10% IT Managed Services20% Help desk90% Other -
Undisclosed$100 - $149 / hr50 - 249Buffalo, NY
Ability to deliver
5.6/40.00/20 Reviews0/10 Clients & Experience5.6/10 Market PresenceService focus
20% IT Managed Services20% Help desk80% Other -
$5,000+$100 - $149 / hr10 - 49Buffalo, NY
Ability to deliver
0/40.00/20 Reviews0/10 Clients & Experience0/10 Market PresenceService focus
40% IT Managed Services15% Help desk60% Other -
$5,000+$100 - $149 / hr10 - 49West Seneca, NY
Ability to deliver
0/40.00/20 Reviews0/10 Clients & Experience0/10 Market PresenceService focus
40% IT Managed Services15% Help desk60% Other
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