xfive

BACKGROUND

Please describe your company and your position there.

Luminary is a digital agency based throughout Australia and Bali. Since we began in 1999 we bring together the brightest minds in digital to craft experiences that are intuitive, engaging, impactful and enlightening.

We are known for our work on complex web projects for leading Australian brands, but we also do everything from digital transformation and user experience design, to digital marketing and managed cloud services. My role is CEO.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Xfive, and what were your goals?

We have been working with Xfive since 2014 across a range of projects. Essentially we were keen to compliment our Frontend team by having a team who could increase our capacity when we had large projects.

They had the added benefit of being in a different timezone and we could design during the day and they could do the FED overnight. This reduced our project timelines and increased our responsiveness.

SOLUTION

How did you select Xfive and what were the deciding factors?

They understood our approach to Frontend Devleopment and were happy to work with our frameworks. We felt that their culture was similar to ours and we got along well as we valued the same things around Frontend as well as culture.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We have worked across so many projects that it is impossible to list them all and their details. I can say that we have worked on many major projects, largely with frontend deliverables, as well

How many people from the vendor's team worked with you, and what were their positions?

We have worked with about 6 Frontend Developers and one amazing Producer!

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We work closely with Xfive whose team members support our team members. We generally work with a scrum team so the Xfive team members are part of our team. So together we produce the results.

Generally we operate in sprints and Xfive team members contribute to the deliverables as any other team member would. There are no specific metrics that we share as we work with individuals rather than providing Xfive with a whole project.

Describe their project management style, including communication tools and timelines.

We work closely with their team members and we generally do the project management. We use Slack and Jira for briefing and comms. We have excellent working relationships with them and we genuinely see them as part of our team. Gosia's (Xfive) management skills are great and she is able to assist us with scheduling the team.

What did you find most impressive or unique about this company?

We find Xfive impressive with the way they are always eager to help us, even on short notice. We love working with them because of this approach and attitude.

Are there any areas for improvement or something they could have done differently?

None that I can think of.

BACKGROUND

Introduce your business and what you do there.

I’m the founder and CEO of QualSCORE. We have quality scores for businesses, products, and services all across the cannabis market. We have a scoring system of 0–100. Our aim is to create a customer experience engagement platform.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Xfive?

We needed to build the full app from scratch.

SOLUTION

What was the scope of their involvement?

Xfive harnessed my idea and helped me break down what was needed. They helped me figure out what the most important thing for the development of the software was. We used an agile approach, building what was necessary, testing it, and then deploying it. 

They helped me plan out iterations in accordance with my business plans. The platform was built solely as a web app. The team also helped with logo identity, graphic design, and complete front- and backend development. They developed it in Ruby on Rails.

What is the team composition?

I’ve worked with Bartek (Head of Business Development), who is my main point of contact, as well as Pawel (Project Manager), Maciej (Web Developer), Daniel (UX Designer), Urszula (Frontend Developer), Milosz (Head of Xfive), and a QA tester.

How did you come to work with Xfive?

I had a couple of options, and I chose Xfive based on their work for other clients. My main concern was working remotely with a team from across the world. 

I was seriously thinking about working with a local company because I wanted to do a lot of whiteboarding and have the chance to really explain my vision and avoid any hiccups in the beginning. 

I had a gut feeling and took a leap of faith with Xfive, and I made the decision because of Bartek and the responsiveness and professionalism the whole team displayed in the beginning. It was never high-pressure.

How much have you invested with them?

I’ve spent $90,000–$120,000 with them so far.

What is the status of this engagement?

I started working with Xfive in August 2018, and our engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

I started with Xfive from scratch, and, two years later, I have a beautiful website that works and that’s well-received. This is just the first version of the site, and I’m excited to get more funding and move forward with it. 

They’ve allowed me, as just a single entrepreneur, to compete with some of the biggest players in the world. They deliver high-quality work every time, and it’s affordable.

How did Xfive perform from a project management standpoint?

Working remotely has actually turned out to be great. I can do my work in the morning and maybe have a meeting with Xfive at night, and they’ll have the next version by next morning. I’ve done webinars with Bartek, and he was the one who helped flesh out my idea. 

He’s really great at client communication, giving explanations, and planning. He was able to take all my ideas and help me determine what the best solution would be. He really understood what I was trying to build.

The team uses Pivotal Tracker to keep everything organized. They’ve always delivered on time. I’ve had some tight deadlines, and they’ve worked on weekends to help me. They’ve done this time and time again.

What did you find most impressive about them?

The most impressive thing about working with them is their high-quality output and the quality of their people. Xfive actually cares about me. I’ve had conversations with Milosz, and he’s a genuine, softhearted, wonderful person. 

He hires the right people and creates a culture where people want to work. They have a friendly team atmosphere that inspires people to do good work. The people Milosz hires stay with him because he’s such a good leader.

Are there any areas they could improve?

Their accents can be hard to understand sometimes, but they’re actually taking English classes. I told them about it in the beginning, and it hasn’t been a problem since. They told me that, based on my feedback, they’d actually start taking English classes and getting better verbal communication skills. 

They want to tap into the US market, and they’ve definitely improved. That was the only challenge in the beginning; it’s much better now.

Do you have any advice for future clients of theirs?

I’d recommend simply calling Xfive and talking about their process.

BACKGROUND

Introduce your business and what you do there.

I’m the co-founder and administrator of a startup.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Xfive?

I hired Xfive when I was setting up the business, and I hired them to develop the platform end to end, including the front- and backend.

SOLUTION

What was the scope of their involvement?

Xfive first took care of the platform’s design. I defined all the flows on paper, but there was nothing in place from a design point of view. Xfive’s designer helped me mockup all the customer journeys and web pages. I’m not a technical person, so Xfive chose the technologies for the front- and backend. 

I believe we used Ruby on Rails for the backend and responsive HTML for the frontend. The key requirement was for the platform to be mobile responsive, effectively behaving like a web app.

The deliverables were the web platform, the backend, and pretty much getting my business running. They also helped me streamline some of the business processes in relation to the online journeys.

What is the team composition?

I worked with five teammates including the business development manager, who was involved in the scoping of the project. After that, I worked with a designer, a project manager, a lead developer, and a second developer, who was more focused on building the backend.

How did you come to work with Xfive?

I found them through Clutch. I used the one-to-one service, which introduced me to four companies. I’d prepared very detailed documentation of what I was expecting, and Xfive went the deepest by far in understanding what I was looking for. 

They clearly worked through the material for their pitch, and they actually had the entire team that worked with me present for the pitch. They gave me a really great impression of being professional and thorough.

How much have you invested with them?

I’ve spent €35,000, approximately ($40,000 USD).

What is the status of this engagement?

I started working with Xfive in February 2020, and our engagement just ended. It’s been a bit of a long sail because of some company reasons.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

My company’s a startup, and we haven’t fully launched yet, so the feedback is fully anecdotal. I’m extremely happy with the platform I have, and our beta users have found the user journeys to be really easy. I’m very happy with the project overall, but there are no metrics I can mention just yet.

How did Xfive perform from a project management standpoint?

I’m pleased with this aspect. We organized weekly calls where the entirety of the project team was present to review the project and discuss all design elements and their implications on the development. Then, we mostly used Slack as a day-to-day channel. 

The team has been really responsive. It may be worth noting that not every team member speaks English perfectly, but they’ve otherwise been really fast and responsive. It was a really good engagement from that point of view.

What did you find most impressive about them?

The thoroughness of their understanding of what I was looking for was impressive. It started at the pitch, and it’s certainly what made the project much easier. The four people that worked on the project were very dedicated. 

I could feel that they knew the work inside and out. They certainly weren’t spread too thin on too many projects, and that positively impacted the overall quality of the deliverable.

Are there any areas they could improve?

They understood perfectly what I was looking for from a web development perspective, but some of the team members waited a bit too long to fully understand the business model. That could’ve helped them in some of the choices they made.  

Do you have any advice for future clients of theirs?

I advise clients to be very specific with their demands because Xfive does take the time to really understand them.

BACKGROUND

Please describe your company and your position there.

I'm the Director of Design at Ironclad, a digital contracting platform software company in the legal tech space.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Xfive?

Our marketing website runs on Wordpress, and had been developed by a subcontractor from a different agency. We needed skilled, fast development on new features and pages that our marketing team was requesting. Additionally, we had a backlog of bugs and maintenance to be completed on our site.

What were your goals for this project?

We needed to better optimize for SEO, expand our global navigation bar to fit content expansion, add search functionality to our blog, reskin the wordpress editing experience to be more usable, and a few new content templates.

SOLUTION

How did you select this vendor?

XFive was an recommendation from a member on our team that had dealt with them in the past.

Describe the project and the services they provided in detail.

XFive provided project management and web development to complete our list of goals around SEO, content expansion, search capability, and maintenance.

What was the team composition?

We worked with a project manager and development on the vendor side, and a team of designers and marketers on our side.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

XFive's work helped us increase our search ranking on key content pages, provided a way for visitors to our site to find content that was relevant to them, and made the editing experience in Wordpress much easier for our marketing team to be self-serve.

How was project management arranged and how effective was it?

Project management was flexible and easy. They worked with our systems or organization in place and kept us on-track. Our project manager made sure we were informed of exactly what the XFive team's status on various tickets were and where we were at for hours so we could budget accordingly. Even though our time zones were 9 hours apart, our PM made sure we were all able to meet at times that worked for everyone.

What did you find most impressive about this company?

Their professionalism, availability, speed, and quality of work is unrivaled by any other Wordpress developer we've worked with.

Are there any areas for improvement?

Overall, XFive is excellent. One minor area for improvement is for us to be able to have a bit more visibility and status updates for the QA process.

BACKGROUND

Introduce your business and what you do there.

I’m a conservation scientist at the California chapter of The Nature Conservancy.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Xfive?

We needed to redesign and relaunch our existing website.

SOLUTION

What was the scope of their involvement?

Xfive redesigned our website and ported information onto the new platform. Their team provided a complete redesign including the site’s architecture. Their team provided wireframes and a key visual to the website. They made the design responsive too. Their team also migrated the site to WordPress from a previous proprietary CMS system. They provided a custom WordPress site that enabled us to have an easy to use CMS. Now, we’re in the maintenance phase of the project.

What is the team composition?

We worked with three people from Xfive including a project manager, a web designer, and a UX/UI lead.

How much have you invested with them?

We spent $17,600 on their services.

What is the status of this engagement?

The project began in July 2019 and our relationship's for maintenance purposes.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

We’re happy with their work as are our partners who are impressed with the designs. The website’s modern and loads fast, so we’re pleased with the backend. Their team developed a system that’s easy for us to maintain, which is important because our organization will maintain the project and update content annually. We’ll launch the website once our team completes additional work.

How did Xfive perform from a project management standpoint?

We have regular communication. Their team was responsive and held meetings during their evening, which we appreciated. In the beginning, there was a slight delay. Once we got on track with consistent meetings, we’ve been consistently happy with the management. They’ve done an excellent job.

What did you find most impressive about them?

We’re extremely impressed with the designs that Xfive created. The look and feel of the website exceeded our expectations. Their team was responsive to our requests for modifications and professionally suggested better designs to achieve our goals. We were happy with our interactions.

Are there any areas they could improve?

Before we held regular calls, there was a delay in communication. That’s a fault of us both.

Do you have any advice for potential customers?

Have constant communication. They’re extremely responsive so a client will feel satisfied if they’re making sure to continually express themselves. Xfive will then iterate to a satisfactory conclusion. Be prepared for the time difference.

BACKGROUND

Introduce your business and what you do there.

I’m the CTO for Boston Software Corporation, which provides software for independent insurance agencies in Massachusetts.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Xfive?

Our flagship product was a Windows-based desktop application, but we’d been moving our services and functions to online- or cloud-based platforms. We decided we wanted to take our entire application online, backed by Cloud services. We engaged Xfive to develop the frontend of that online software.

SOLUTION

What was the scope of their involvement?

Using Angular, CSS, Zone.js, Node.js, and Karma, they took our specifications to develop the frontend of our online software. We had already built out the backend.

They first accommodated our expedited beta release which only required minimal functionalities. They then executed our integration—which included coding for some special features—with Massachusetts’ Registry of Motor Vehicles (RMV). We decided that Internet Explorer 11 would be the oldest version we’d support, and their team provided support on this front.

Lastly, we did an upgrade mid-project where we updated our Angular versions. We saw a major increase in performance after that implementation.

What is the team composition?

We worked with a project manager, three developers, and a QA tester.

How did you come to work with Xfive?

We were working with another designer who recommended Xfive. We had some calls with them to gain some understanding of who they were, which led us to eventually hiring them.

How much have you invested with them?

We spent more than $300,000.

What is the status of this engagement?

The project started in November of 2016 and the main development wrapped up in January of 2018. They provided ongoing support and minor implementations until August 2019.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

We considered our initial beta release a success; although there were some slight delays, they did a great job of executing that deliverable. All in all, they tackled a huge project, and we credit them for being able to get it done.

After our larger launch, our users have expressed their satisfaction with the platform. They’ve communicated that the new software showcases a night-and-day difference; the solution has a much better look and feel.

How did Xfive perform from a project management standpoint?

Their team was always responsive and willing to go over any developments or issues. They were consistently engaged and always ready to help, which really stood out. The team is very hands-on, and there’s a lot of communication.

What did you find most impressive about them?

They’re willing to work extremely closely with you to iron out all the details of requirements and specifications. The team is diligent in figuring out what’s necessary for executing the project correctly.

On top of being friendly and easy to work with, they really felt like part of our own team. Despite being a remote engagement, their responsiveness made our teams truly connected.

Are there any areas they could improve?

In the beginning, they struggled to appreciate the complexity of our product. We tried to convey that it was a big project, but they underestimated that in the initial stages of our engagement. They realized the true size of the task after launching into development, which necessitated that they familiarize themselves with some insurance knowledge.

One other thing is that they sometimes didn’t ask enough questions about our requirements, which led them astray. They were super responsive about that, though, and were willing to talk about how to move forward.

Do you have any advice for potential customers?

If you’re doing a really large project, make sure that both parties understand the project scope and how it’ll affect the timing of deliverables.

BACKGROUND

Please describe your company and your position there.

As Head of Digital for a boutique creative agency, I was looking for a development partner to help us with our website development projects. These included Wordpress and Drupal custom themes, eCommerce and Learning Management Systems.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Xfive?

Xfive have been a development partner for over 5 years, they worked on website development and ongoing management of our websites as collaborative partners

What were your goals for this project?

Develop websites using best practice within time and budget

SOLUTION

How did you select this vendor?

Xfive were recommended to us

Describe the project and the services they provided in detail.

• Project Management
• High-level estimation and scoping
• Recommending and researching solutions
• UX recommendations
• WordPress theme development and customisation
• Drupal theme development and customisation

What was the team composition?

The team has a project manager and developer/s depending on the size of the project. This makes communication really easy. We use Basecamp to communicate as well and stay on track with tasks which works wonders for different timezones.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

Bartek and the team are incredibly professional, responsive, and a pleasure to work with. There was a stage where we used multiple partners for various development projects – and we kept coming back to Xfive as they were the best to work with!

Due to the high quality of their work, the great value and our working relationship, they have been our long standing development partner for over 5 years.

How was project management arranged and how effective was it?

The team has a project manager and developer/s depending on the size of the project. This makes communication really easy. We use Basecamp to communicate as well and stay on track with tasks which works wonders for different timezones.

What did you find most impressive about this company?

Their level of responsiveness, their professionalism, and the quality of their work are all such rare finds! They also ensured they understood requirements and what we were trying to do before undertaking development work, which always led to a better output.

Are there any areas for improvement?

No they're great

BACKGROUND

Introduce your business and what you do there.

I’m the CEO of a startup called 249Labs Inc based in Tampa, Florida. We run an enterprise SaaS platform.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Xfive?

We needed a development team that could program our idea into a functioning platform. The platform is designed to be business-friendly so that companies can use a drag-and-drop system to build a technology ecosystem. We wanted large companies to understand whether their spend was aligned with their C-Suite. We also wanted the platform to be usable by business users, not just technology staff.

SOLUTION

What was the scope of their involvement?

They do all kinds of coding work and IT management for us. Whether that’s writing code, working on the Ruby platform, database management, or server management, they perform IT tasks for our startup. I directly with people that don’t do infrastructure work, but Xfive works with their internal team to maintain server certificates and other aspects of the platform. They’re starting to do API work as well.  

Xfive worked to take our designs and bring in various assets to create the drag-and-drop capability we wanted. Over time, we added more and more components and features covering integration, reporting, and other functionalities. The frontend is built with Ruby on Rails.

What is the team composition?

My main point of contact is Pawel (Senior Project Manager, Xfive). He puts me in contact with our head developer, Agnieszka (Senior Developer, Xfive). Two or three others will rotate in and out depending on our needs.

How did you come to work with Xfive?

We searched all over the United States and abroad to find a development team. After a series of interviews, we decided they’d be the best candidate for us. I received a recommendation from a company that we had worked with. About five minutes into the interview process, it clicked. They got what I was trying to say—that’s a tough thing for startup founders—and they were able to build what we wanted. Within that half-hour, they had come back with ideas on how the project would work, and I brought them on board

How much have you invested with them?

It’s between $100,000–$200,000.

What is the status of this engagement?

The engagement began in summer 2015 and is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

It’s been a good partnership; we’re tremendously happy with everything they’ve done for us. We’ve had other people come and try to underbid them, but I won’t consider it. Their ability to be in sync mentally with our team is invaluable. I don’t need to stress about work not being done. I’ve never had to worry about data integrity and security with them. To me, the code works and nothing ever breaks.

If I ever have an issue with session management, I give it to them and they have a fix within days. They’ve been responsive to everything that we’ve asked them to do. They have a good sense of our business on a macro-level—they’ve built an architecture that enables us to scale the business. There’s no issues or complaints with any of that.

When the platform was released in March 2016, we got positive user feedback. Users found the platform easy to use and intuitive. They implemented a bright and energetic design that engaged users with our complex platform. Any improvements our clients give us, Xfive executes flawlessly.

How did Xfive perform from a project management standpoint?

They are fantastic. We use Basecamp and other Atlassian tools. There are Skype calls twice a month, but otherwise, it’s all email and Basecamp. Pawel has been incredibly good at ensuring I don’t need to worry about project management. I give them minimal input; they take control of the projects and run with it. If they have questions, they come back to me to get clarification. They adjust their timetables to make the schedule work for me.

What did you find most impressive about them?

They get me. I don’t need to spend time explaining what’s in my head to them. I’ve worked with enough developers to know the complexities of miscommunication, but I’ve never had that problem with Xfive.

Are there any areas they could improve?

We’ve discussed whether they want to add resources in the United States. They work in Poland, but I’ve asked if they can accommodate a staffer working in the United States. However, they’ve said they would accommodate that in a heartbeat if I asked for it.

Do you have any advice for potential customers?

Their ability to understand what I’m thinking is the biggest differentiator between them and a generic vendor. To build that, there needs to be a high level of comfort in the interview process. Just make sure they’re on the same page as you are during that section.

BACKGROUND

Introduce your business and what you do there.

I’m the CEO of a startup called IMPIRCA Health Analytics. We primarily serve large, self-insured employer groups.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Xfive?

We needed a platform to publish our analytics product, which is a healthcare performance score. It required custom views that were tailored to the location of the user, showing them both hospital systems and providers. This was to be overlaid with insurance information, like out-of-pocket allowances.

SOLUTION

What was the scope of their involvement?

Xfive did all of the web development work for the product. They created the entire infrastructure, with parts using ElasticSearch, JSON, and various APIs. Our customers can log in and access their scores via the interface they delivered.

What is the team composition?

The size fluctuates depending on the project. We’ve had as many as five developers at one time, but we’ve also had the team ratchet down to one to match our needs. I have one primary point of contact, and I also communicate with Milosz (CEO, Xfive).

How did you come to work with Xfive?

I was soliciting UI design services from various sites and stumbled upon Xfive. They gave us a proof of concept, and we moved forward with a test project. They cranked out a simple prototype very quickly.

I was pleased with the quality and their use of Jira ticketing. They would respond to items by within 24 hours while also taking the initiative when necessary. It was an iterative process, and we were never bogged down with small details.

Their execution was unlike other firms I’d worked with before, and the time zone difference worked to our advantage. It became clear pretty quickly that they would be the right fit.

How much have you invested with them?

We’ve spent somewhere between $750,000–$1 million. We’ve tapered down the annual cost from this year to last, but the average has been around $100,000–$200,000.

What is the status of this engagement?

We started in March 2014, and we’re continuing to collaborate with them. It’s been a continuous relationship for five years now.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

Xfive has provided all of the surrounding infrastructure that allows us to publish our analytics online. They designed every interaction to be high-performing. This is a national database with hundreds of thousands of legally protected individual records, and it functions in a way that is as user-friendly as an e-commerce site.

We haven’t had any complaints about the ease of use or the stability of the products. I can’t remember a single day when the site has been done inexplicably, or something went completely wrong.

When bugs inevitably occur, they’re fixed promptly, and it never feels like an issue. We’ve decided to keep the UI/UX simple, which means we aren’t in a leader in our space in that regard, but that’s not on Xfive. The core of the product is distributing healthcare analytics, and they’ve created an optimal experience for that.

How did Xfive perform from a project management standpoint?

We follow a structured approach, mainly centered around Jira. It’s an iterative process where we’ll share technical specifications, wireframes, storyboards, use cases, etc. The project management is excellent because of their prompt communication. Xfive accurately translates our descriptions into requirements, and they have the right skill set to implement features within reasonable timelines.

Our project manager runs interference between the developers and us. They handle estimates and allocation, and she’ll let us know what they need. She is the key reason for our satisfaction with the partnership.

What did you find most impressive about them?

This is easily one of the best vendor relationships that we’ve had as a company. I can point to several areas where they stand out. The communication, for example, is excellent. If you send in a question, you’re guaranteed to have a response in the morning. They also know how to execute consistently. Everything is done on time and within the budget.

Interpersonally, they are also outstanding. The team camaraderie between our firms is higher than you might expect. They are sincere, high-integrity individuals, and we enjoy working with them. From an outsider’s perspective, they’d probably look more like full-time team members than an external team.

Are there any areas they could improve?

I’d like to see them expand their UI/UX offering. That’s been a bit of a differentiator in terms of the consumer side of our site. It’s not a deal-breaker for me, but I would love to have them take over every part of the product. That’s the only thing that comes to mind.

Do you have any advice for potential customers?

If you’re looking at a more long term project, Xfive can get the job done.

BACKGROUND

Introduce your business and what you do there.

I’m a digital marketing specialist at the International Wine & Spirit Competition (IWSC) and Club Oenologique, a fine wine & spirits luxury lifestyle magazine and events company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Xfive?

We just launched our company and hired them to build our website.

SOLUTION

What was the scope of their involvement?

A design agency designed our website, and then Xfive carried out the development work. The site reflects our brand, sharing our magazine features and news. Our goal moving forward is to sell magazines on the platform. We’re currently setting up an e-commerce section on the website.

Xfive completed design work for us as well. For the elements they designed, we brief them on the ideas of what we wanted, and then their team would come back with mockups.

What is the team composition?

I was in contact with around five people most of the time.

How did you come to work with Xfive?

The design agency that designed our website recommended them. They had worked with Xfive multiple times.

How much have you invested with them?

We spent about $20,000 on the website. For maintenance and support, we spent around $15,000 a year.

What is the status of this engagement?

Our engagement with Xfive started in October 2018.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The website was launched in November of last year. Since then, we’ve started a maintenance deal with them. Their team does several web updates for us each month. The team at Xfive delivers high-quality work. I’ve worked with other agencies, and they’re probably my favorite. Everyone says that the platform is clean, user-friendly, and works well.

How did Xfive perform from a project management standpoint?

The team at Xfive is easy to work with. Their team always does work for us as soon as we ask or as quickly as possible. They come up with solutions to any of the problems we face.

What did you find most impressive about them?

I was impressed with their work speed.

Are there any areas they could improve?

I can’t think of anything at the moment.

Do you have any advice for potential customers?

Go for it. They’re really good.