Stellar Staff

BACKGROUND

Please describe your company and position.

I am the Owner/COO of Coastal Nanny and Staffing Agency

Describe what your company does in a single sentence.

Provide houshold and corporate staffing solutions

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Stellar Staff to accomplish?

• Website Optimization
• Administrative Task Relief
• Social Media Content/ Optimization

SOLUTION

How did you find Stellar Staff?

BusinessPartner

Why did you select Stellar Staff over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost

How many teammates from Stellar Staff were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Virtual Assistant 1:

• Specializes in optimizing the company's website for better user engagement and search engine performance. Responsible for managing the Google Business profile to increase visibility in local searches and ensure the business information is accurate and up-to-date. They also focus on website design, ensuring that the nonprofit's digital presence reflects its mission and services effectively.

Virtual Assistant 2:

• Handles a range of administrative tasks, streamlining internal workflows to improve productivity. They are responsible for creating content schedules, ensuring that content creation aligns with the company's marketing and outreach goals.

Virtual Assistant 3:

• Focuses on generating engaging content across platforms and writes blogs that highlight key aspects of the business. They also manage graphic design projects, creating visually appealing materials that communicate the nonprofit's values and initiatives.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Since hiring our virtual assistants, we've achieved remarkable milestones. Our company has secured the number one spot on Google search results without investing in paid ads. Additionally, our nonprofit is seeing a new, impactful website under development, while an app is being integrated into our original business website. The delegation of tasks to our newest team members has optimized our in-house staff, enabling us to streamline operations and complete tasks more efficiently. 
Moreover, their work has significantly improved our internal organization, providing us with a clearer structure and more effective workflows across the company.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Since bringing our virtual assistants on board, they consistently show up each day ready to tackle their tasks with enthusiasm and a proactive mindset. Their dedication shines through as they often offer assistance beyond their primary responsibilities, suggesting improvements and contributing innovative ideas that positively impact the team. 
They demonstrate a remarkable commitment to our success, consistently going above and beyond to ensure tasks are completed efficiently while supporting their colleagues whenever possible. Their positive attitude and proactive engagement have greatly enriched our work culture and productivity.

What was your primary form of communication with Stellar Staff?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The most impressive aspect of Stellar Staff is their unwavering commitment to ongoing support throughout the entire hiring journey. From the initial stages of recruitment to the onboarding process and beyond, they are dedicated to providing comprehensive assistance. Their team ensures every step is handled seamlessly, offering personalized guidance to match clients with the ideal candidates. 
After onboarding, they remain actively engaged, readily providing solutions and addressing any concerns to guarantee long-term satisfaction. The dedication to continuous support makes Stellar Staff a standout partner for talent and retention.

Are there any areas for improvement or something Stellar Staff could have done differently?

None

BACKGROUND

Please describe your company and position.

I am the President & CEO of a truck training company

Describe what your company does in a single sentence.

We offer commercial driver's license training and job placement services.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Stellar Staff to accomplish?

• Complete tasks in a timely manner
• Be proactive and anticipate my needs
• Email management
• Assist with various important projects

SOLUTION

How did you find Stellar Staff?

Facebook

Why did you select Stellar Staff over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from Stellar Staff were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

Key deliverables include:

1. Administrative Support: Assistance with administrative tasks such as email management, scheduling appointments, and organizing meetings.

2. Communication Management: Efficient handling of correspondence, including responding to emails, managing phone calls, and maintaining communication channels.

3. Research and Analysis: Conducting research on various topics as required, compiling data, and providing insightful analysis to aid decision-making processes.

4. Travel Coordination: Managing travel arrangements, including booking flights, accommodations, and transportation, to ensure seamless travel experiences.

5. Project Assistance: Providing support for ongoing projects by coordinating tasks, tracking progress, and assisting with project management duties.

6. Document Preparation: Drafting and editing documents, presentations, and reports to maintain professional standards and clarity of communication.

7. Client Support: Offering responsive and attentive support to clients, including addressing inquiries, resolving issues, and maintaining client satisfaction.

Overall, Stellar Staff's Executive Virtual Assistant service offers comprehensive support tailored to the unique needs of professionals, ensuring optimal productivity and effectiveness in all endeavors.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The measurable outcomes from engaging with Stellar Staff's Executive Virtual Assistant service are indicative of significant progress and success in various aspects of professional efficiency and productivity. Some of the key measurable outcomes include:

1. Increased Time Efficiency: By delegating administrative tasks and other responsibilities to the Executive Virtual Assistant, clients can reclaim valuable time previously spent on routine activities. This allows them to focus on high-priority tasks and strategic initiatives, leading to enhanced productivity and effectiveness.

2. Improved Task Completion Rates: With the support of a dedicated virtual assistant, clients experience improved task completion rates as deadlines are met more consistently and efficiently. The Executive Virtual Assistant ensures that tasks are organized, prioritized, and completed in a timely manner, contributing to overall project success.

3. Enhanced Communication Effectiveness: The Executive Virtual Assistant acts as a reliable communication liaison, ensuring that messages are promptly conveyed and responses are provided in a professional and timely manner. This leads to improved communication effectiveness with colleagues, clients, and stakeholders, ultimately fostering stronger relationships and collaboration.

4. Streamlined Operations: Through efficient management of administrative tasks, travel arrangements, and project coordination, clients benefit from streamlined operations and smoother workflows. This results in reduced operational bottlenecks, improved workflow efficiency, and overall organizational effectiveness.

5. Increased Client Satisfaction: The attentive and responsive support provided by the Executive Virtual Assistant contributes to higher levels of client satisfaction. Clients appreciate the personalized assistance, timely communication, and proactive approach to addressing their needs, leading to enhanced client relationships and loyalty.

Overall, the measurable outcomes from working with Stellar Staff's Executive Virtual Assistant service demonstrate tangible progress and success in optimizing time management, task completion, communication effectiveness, operational efficiency, and client satisfaction.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Stellar Staff's project management approach is characterized by a commitment to professionalism, efficiency, and responsiveness, ensuring timely delivery of items and proactive support to meet client needs.

Timely Delivery: Stellar Staff consistently delivers items on time, adhering to deadlines and ensuring that tasks are completed promptly and efficiently. Whether it's scheduling appointments, managing emails, or coordinating travel arrangements, their Executive Virtual Assistants demonstrate a high level of reliability and dedication to meeting timelines.
Proactive Support: Stellar Staff's Executive Virtual Assistants are highly responsive to client needs, proactively anticipating requirements and providing proactive support. Whether it's addressing urgent requests, providing updates on project progress, or offering assistance with unexpected challenges, their team is always ready to step in and provide timely solutions.
Effective Communication: Communication is a cornerstone of Stellar Staff's project management approach. Their Executive Virtual Assistants maintain open lines of communication with clients, ensuring clarity of expectations, feedback, and updates throughout the project lifecycle. This enables efficient collaboration and alignment between clients and virtual assistants, leading to successful outcomes.
Flexibility and Adaptability: Stellar Staff demonstrates flexibility and adaptability in responding to evolving client needs and priorities. Whether there are changes in project scope, deadlines, or requirements, their team is quick to adjust and reallocate resources as needed to ensure seamless continuity and client satisfaction.
Overall, Stellar Staff's project management is characterized by timely delivery, proactive support, effective communication, and flexibility, enabling clients to confidently delegate tasks and focus on their core responsibilities with peace of mind.

What was your primary form of communication with Stellar Staff?

Email or Messaging App

What did you find most impressive or unique about this company?

The most impressive aspect of Stellar Staff lies in their ability to provide personalized and highly effective Executive Virtual Assistant services tailored to the unique needs of each client. What sets them apart is their unwavering commitment to excellence, demonstrated through:

1. Exceptional Talent: Stellar Staff recruits and retains top-tier Executive Virtual Assistants who possess a rare blend of professionalism, expertise, and dedication. Their assistants go above and beyond to deliver outstanding support, acting as true partners in their clients' success.

2. Proactive Approach: Rather than simply reacting to client requests, Stellar Staff's Executive Virtual Assistants take a proactive stance, anticipating needs and providing proactive solutions. This proactive approach ensures that clients receive the support they need before they even realize they need it, enhancing efficiency and productivity.

3. Customized Solutions: Stellar Staff understands that every client is unique, with distinct preferences, goals, and requirements. They excel at crafting customized solutions that align with each client's specific needs and priorities, whether it's managing complex projects, handling sensitive communications, or coordinating intricate travel arrangements.

4. Transparent Communication: Communication is key to Stellar Staff's success. They maintain transparent and open lines of communication with clients, fostering trust, collaboration, and mutual understanding. Clients always know what to expect and can rely on Stellar Staff's team to provide timely updates, feedback, and support.

5. Reliability and Consistency: Stellar Staff consistently delivers exceptional service, meeting and exceeding client expectations with consistency and reliability. Clients can count on them to uphold the highest standards of professionalism, integrity, and performance, making them a trusted partner in their professional endeavors.

Overall, what impresses me most about Stellar Staff is their unwavering commitment to providing personalized, proactive, and highly effective Executive Virtual Assistant services that empower their clients to achieve their goals and excel in their endeavors.

Are there any areas for improvement or something Stellar Staff could have done differently?

2. **Enhanced Technology Integration**: Investing in and leveraging advanced technologies such as AI-powered tools or project management software could further streamline processes and enhance efficiency for both their team and clients. This could include implementing automated scheduling systems, advanced communication platforms, or analytics tools to track performance metrics.

BACKGROUND

Please describe your company and position.

I am the President of Financial Services

Describe what your company does in a single sentence.

life insurance and small business sales.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire VA Support Now to accomplish?

• To build a dedicated team of virtual cold callers for our B2B sales operations.
• To increase our list of warm leads and boost overall sales revenue without expending our internal resources on training.

SOLUTION

How did you find VA Support Now?

business associate

Why did you select VA Support Now over others?

• High ratings
• Pricing fit our budget
• Company values aligned

How many teammates from VA Support Now were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The scope of work included building and managing a team of virtual assistants proficient in cold calling for B2B sales. Key deliverables included a significant increase in our warm leads and a substantial boost in sales revenue.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The measurable outcomes from this project included a considerable increase in our warm lead list and a resulting revenue increase of over 10 million dollars in just six months.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Their project management was commendable. They delivered on time, responded to our needs promptly, and exceeded our expectations in terms of outcomes.

What was your primary form of communication with VA Support Now?

Virtual Meeting

What did you find most impressive or unique about this company?

The most impressive quality of VA Support Now was their turnkey solution for our needs. Their professionally trained VAs were ready to work from day one, which saved us from the hassle and cost of training.

Are there any areas for improvement or something VA Support Now could have done differently?

As of now, they've exceeded our expectations, and I cannot think of any specific areas for improvement.

BACKGROUND

Please describe your company and position.

I am the President of Kleycom Consulting

Describe what your company does in a single sentence.

We are a telecommunication consultancy firm

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire VA Support Now to accomplish?

• I hired VA Support Now to manage my daily tasks and administrative responsibilities, allowing me to focus on business development
• I hired BA Support Now To act as a receptionist, handling client communication efficiently, thus increasing customer satisfaction and retention

SOLUTION

How did you find VA Support Now?

Online Search

Why did you select VA Support Now over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost

How many teammates from VA Support Now were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

The scope of work included task management, client communication, administrative support, and receptionist duties. Key deliverables included effective client handling, time management, and streamlined administrative work.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Measurable outcomes include an increased client satisfaction rate, improved task management efficiency, and a significant decrease in the amount of time I spend on administrative tasks.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The project management from VA Support Now has been stellar. Ronald consistently delivers tasks on time and my manager is always there to respond to any needs.

What was your primary form of communication with VA Support Now?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The most impressive aspect about VA Support Now is their reliability and efficiency. Ronald's contribution has been instrumental in improving my business operations.

Are there any areas for improvement or something VA Support Now could have done differently?

An area for improvement could be in providing a wider range of specialized services, although this is not a strong requirement given their already excellent service.

BACKGROUND

Please describe your company and position.

I am the CRO of Swift Medical Solutions

Describe what your company does in a single sentence.

We are a Revenue Cycle Management company. Assisting medical practices with their medical billing.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire VA Support Now to accomplish?

• Find a Virtual Receptionist with a Medical Background

SOLUTION

How did you find VA Support Now?

Referral

Why did you select VA Support Now over others?

• Good value for cost
• Referred to me
• Company values aligned

How many teammates from VA Support Now were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

The assistant needed to be fluent in English. Must understand taking a patient's insurance information and asking the right questions about their needs for an appointment. You must be able to navigate software to schedule an appointment or transfer a phone call.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The VA Agency presented me with many receptionists to choose from. They did a great job of sending me video interviews. Upon interviewing and selecting the VA, the receptionist did a great job and had a great attitude. Success was measured in the ability to handle patient calls and scheduling which she did a great job on.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They are very organized. I was presented with many options. Video calls were scheduled. If I had any questions about pricing, this was always answered quickly.

What was your primary form of communication with VA Support Now?

Email or Messaging App

What did you find most impressive or unique about this company?

They do a great job of sending you many assistants to choose from. So by the time you interview someone, they have vetted everyone and sent you a video recording so you can understand the person's background.

Are there any areas for improvement or something VA Support Now could have done differently?

No

BACKGROUND

Please describe your company and position.

I am the Technical Lead & Solutions Architect of Proaction International

Describe what your company does in a single sentence.

Proaction International builds on the human element, equipped with the right technology, as the driving force behind the performance and competitiveness of organizations. 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Stellar Staff to accomplish?

• We need a back-office support

SOLUTION

How did you find Stellar Staff?

• Online Search
• Clutch Site

Why did you select Stellar Staff over others?

• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from Stellar Staff were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Stellar Staff implemented a comprehensive back-office support system tailored to our specific needs as a management consultancy. Their scope of work encompassed four critical areas: First, they redesigned our global client onboarding process, creating a standardized yet flexible framework that accommodated regional variations while ensuring consistency in experience. Second, they took over the coordination of our international training programs, handling everything from facilitator scheduling to participant communications across time zones. Third, they implemented a financial management system that streamlined multi-currency invoicing and expense reconciliation. Fourth, they provided dedicated support for our UTrakk DMeS implementation teams, managing the administrative aspects of client deployments so our consultants could focus on value delivery.

Key deliverables included a centralized client portal that integrated with our UTrakk platform, a global training coordination dashboard, automated multi-currency financial reporting tools, and a bespoke project tracking system for our implementation teams. What set these solutions apart was how they were designed to scale with our operations while maintaining the personal touch that defines our brand.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The impact of Stellar Staff's involvement became evident within the first quarter of our partnership. Client onboarding time was reduced significantly, allowing us to accelerate time-to-value for new engagements. Our European division reported particular improvements, where complex multi-country deployments that previously required extensive manual coordination were now running smoothly through Stellar Staff's systems. A notable example was our work with a multinational manufacturing client, where Stellar Staff seamlessly coordinated the administrative aspects of a twelve-country UTrakk rollout, ensuring all local teams received consistent materials and support despite language and cultural differences.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Stellar Staff's project management approach combined rigorous discipline with cultural sensitivity. They implemented a tiered communication structure with daily operational check-ins, weekly strategic reviews, and monthly performance assessments. Their team demonstrated remarkable responsiveness, exemplified when they quickly adapted processes to accommodate unexpected regulatory changes in our Middle Eastern markets. The implementation of their financial management system caught several reconciliation errors that had previously gone unnoticed, improving our fiscal oversight.

What was your primary form of communication with Stellar Staff?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What impressed us most was how Stellar Staff embodied our human-centric philosophy in their service delivery. Their team took the time to understand the "why" behind our processes rather than just executing tasks. This was particularly evident when they suggested modifications to our training coordination that better accommodated different learning cultures across regions. Their ability to combine operational excellence with cultural intelligence was unmatched in our experience with outsourcing partners.

Are there any areas for improvement or something Stellar Staff could have done differently?

If we were to identify areas for enhancement, we would suggest even deeper integration with our UTrakk DMeS application's analytics capabilities. While their reporting was excellent, tighter coupling with our platform's predictive features could provide more proactive insights. Additionally, as we expand into new markets, we would value more localized knowledge sharing about regional business practices during the onboarding phase.

The true measure of Stellar Staff's impact came from our clients themselves. Several commented on the improved consistency and professionalism of our administrative processes, with one longtime client remarking that our operations now "feel as polished as our consulting." When clients notice and appreciate back-office improvements, you know you've chosen the right partner. We've since expanded Stellar Staff's role to include support for our executive coaching programs and are exploring their involvement in our digital transformation initiatives.

For consultancies like Proaction International that blend human insight with operational excellence, Stellar Staff provides the perfect operational partner - one that understands that behind every process are people striving to do their best work. They haven't just improved our back-office functions; they've enhanced our ability to deliver on our mission of building management maturity across organizations worldwide.

BACKGROUND

Please describe your company and position.

I am the Founder & CEO of Props

Describe what your company does in a single sentence.

Props combines the humanity of creator content with the precision of paid media. We take responsibility to deliver our clients actual business outcomes - like new leads and customers - not just vanity metrics.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Stellar Staff to accomplish?

• We engaged Stellar Staff to help us build scalable systems for creator contracting and payments, streamline our campaign management to avoid scheduling issues and content delays, and establish real-time reporting tools to monitor campaign performance across all platforms.

SOLUTION

How did you find Stellar Staff?

• Referral
• Clutch Site

Why did you select Stellar Staff over others?

• High ratings
• Great culture fit
• Good value for cost

How many teammates from Stellar Staff were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Stellar Staff undertook a comprehensive transformation of our back-office operations across four key functional areas. For creator operations, they completely redesigned our management processes, implementing automated contracting workflows and developing a centralized content calendar integrated with our Slack communications. Their payment reconciliation system brought much-needed accuracy and efficiency to our financial operations.

In campaign execution, they established standardized operating procedures that improved coordination between our creative, media buying, and account management teams. This included implementing milestone tracking systems and quality control checkpoints that ensured seamless campaign delivery.

Their work on data and reporting resulted in a custom dashboard solution that aggregated performance metrics from all our platforms into unified, client-ready reports with actionable insights. The financial operations overhaul introduced automated invoicing and payout processes with exception alerts that dramatically reduced payment errors.

Key deliverables included a dedicated creator portal for streamlined onboarding and content submission, an integrated campaign management system, automated payment processing workflows, and real-time performance dashboards with professional reporting templates. These solutions collectively transformed our operational backbone.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The operational improvements delivered tangible results across our business. Campaign setup time was reduced from five days to just forty-eight hours, while payment processing errors were virtually eliminated after being a persistent challenge. Most significantly, during our peak season we successfully managed a forty percent increase in campaign volume without additional internal hires or compromised deadlines.

A particularly notable success was our Q4 2023 campaign for a major retail client, where Stellar Staff coordinated content from forty-seven creators across twelve time zones. Every deliverable was submitted on schedule, payments were processed accurately, and the comprehensive performance report was delivered thirty-six hours ahead of schedule - setting a new standard for our agency.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Stellar Staff's project management approach combined disciplined structure with necessary flexibility. They implemented daily standups during critical campaign periods, weekly operational reviews, and monthly strategic alignment sessions. Their responsiveness established a new benchmark for our operations. When we needed to onboard three micro-influencers for a last-minute campaign addition, their team completed the process within seventy-two hours. Their proactive "red flag" system identified potential delays early, allowing for timely course corrections.

What was your primary form of communication with Stellar Staff?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What distinguished Stellar Staff was their deep understanding of our business model and proactive problem-solving approach. Within weeks, their team demonstrated a nuanced grasp of the creator economy that rivaled our internal staff. They anticipated needs, such as developing a tax documentation tracker ahead of our international expansion. When they identified inconsistencies in platform conversion attribution, they convened a cross-functional team to develop a superior unified model that became our new standard.

Are there any areas for improvement or something Stellar Staff could have done differently?

While the partnership delivered exceptional value, opportunities for enhancement emerged. Earlier integration with our creative team's visual workflows could have accelerated adoption. More proactive guidance on regional payment norms would have smoothed our international expansion. Advanced predictive analytics capabilities could further strengthen campaign planning. These represent natural evolution points for a successful partnership as business needs grow more sophisticated, rather than fundamental shortcomings.

BACKGROUND

Please describe your company and position.

I am the President & Chief Executive Officer of Variety Ontario

Describe what your company does in a single sentence.

Variety Village is a 168,000 sq. ft. sports and fitness facility in the heart southwest Scarborough. Variety is a world recognized authority providing integrated sports, fitness, life skills and learning programs that impact lives and strengthen communities. 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Stellar Staff to accomplish?

• We partnered with Stellar Staff to achieve three key objectives: to establish a responsive contact center capable of serving individuals with diverse communication needs, to implement systems ensuring no accessibility request went unaddressed, and to create scalable support that preserved our signature personal touch during seasonal demand fluctuations.

SOLUTION

How did you find Stellar Staff?

• Online Search
• Clutch Site

Why did you select Stellar Staff over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from Stellar Staff were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Stellar Staff approached our needs with remarkable sensitivity and innovation. They began by immersing their team in our facility, having staff complete disability awareness training and experience our adapted programs firsthand. This deep understanding translated into a support team that could knowledgeably discuss everything from wheelchair basketball to aquatic therapy.

Their comprehensive solution featured a specialized triage system for accessibility requests, ensuring each inquiry received personalized attention from trained staff. They implemented bilingual support (English/French) with particular emphasis on communicating disability accommodations with empathy. Recognizing the diverse needs of our community, they developed visual scheduling tools to help families with cognitive disabilities navigate program registration.

Key deliverables included a customized CRM tracking accommodation requests through resolution, detailed weekly reports highlighting community needs, and seasonal staffing plans anticipating registration peaks. Most importantly, they built an accessibility resource library empowering agents to provide detailed information about our adaptive equipment and program modifications.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The transformation in our service quality was immediately noticeable. Wait times for critical accessibility inquiries dropped significantly, and we received numerous unsolicited compliments about the team's patience and understanding. One parent remarked it was the first time she'd called a recreational facility and felt truly understood when discussing her child's autism needs.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Stellar Staff's project management combined rigorous organization with genuine flexibility. Their dedicated account manager became deeply familiar with our programming calendar, allowing them to anticipate needs. When we launched our new para-swimming initiative, they had already trained their team on specific accessibility considerations and created participant-friendly visual guides.

What was your primary form of communication with Stellar Staff?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What truly distinguished Stellar Staff was their authentic commitment to our mission. Their agents became true ambassadors for inclusion, regularly going above and beyond. We heard countless stories of exceptional service, like the agent who spent 45 minutes helping a first-time visitor with cerebral palsy understand our accessibility features, or the representative who created a personalized visual schedule for a child with Down syndrome preparing for sports camp.

Are there any areas for improvement or something Stellar Staff could have done differently?

None

BACKGROUND

Please describe your company and position.

I am the Co-Founder & Managing Director of TabSquare.AI

Describe what your company does in a single sentence.

TabSquare provides AI-powered technology solutions for the F&B industry. Through TabSquare's solutions, restaurants can efficiently manage orders, process payments, and effectively engage with their customers. 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Stellar Staff to accomplish?

• We partnered with Stellar Staff to achieve three primary objectives: First, to establish a multilingual support team capable of handling both technical troubleshooting and operational guidance across all our markets.
• Second, to implement a scalable support framework that could maintain our service level commitments during rapid expansion.
• Third, to elevate the quality of customer interactions to match the premium expectations of our enterprise clients, many of whom were global F&B leaders.

SOLUTION

How did you find Stellar Staff?

• Online Search
• Clutch Site

Why did you select Stellar Staff over others?

• High ratings
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from Stellar Staff were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Stellar Staff designed a comprehensive support solution that addressed both our immediate needs and long-term scalability requirements. They began by conducting an in-depth audit of our most common support cases, identifying patterns across different markets and client segments. This analysis informed the development of specialized training programs that combined technical knowledge with practical restaurant operations experience.

The solution architecture featured several innovative components. They implemented a follow-the-sun support model with seamless handoffs between regional teams, ensuring continuous coverage across time zones. A sophisticated triage system automatically prioritized tickets based on urgency, distinguishing between technical queries that could wait and operational issues affecting live restaurant service. Perhaps most impressively, they created market-specific playbooks that accounted for local payment systems, cultural norms, and regulatory requirements in each country we operated in.

Key deliverables included customized training modules for each market segment, a real-time performance dashboard accessible to our leadership team, and a structured feedback loop that channeled frontline insights directly to our product development team. They also established quality assurance protocols that included mystery shopping exercises and client satisfaction surveys.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The results of our partnership with Stellar Staff manifested in several tangible ways. Most notably, we observed a dramatic improvement in first-contact resolution rates for technical issues, particularly those involving integrations with third-party delivery platforms and POS systems. Several of our enterprise clients, including a prominent hotel group in the UAE, specifically highlighted the improved support experience in their quarterly business reviews, citing reduced downtime during critical service periods.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Stellar Staff's project management approach set a new benchmark for operational excellence. Their implementation of agile methodologies allowed for continuous process improvements based on real-time data. When we launched our AI-powered dynamic menu feature, their team had already prepared multilingual support materials and trained agents on potential use cases. During a major system update that affected menu management functions, they proactively reached out to high-volume clients to guide them through the changes, preventing what could have been a wave of support tickets.

What was your primary form of communication with Stellar Staff?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What truly sets Stellar Staff apart is their ability to combine technical expertise with genuine hospitality insight. Their support agents demonstrated an uncommon understanding of restaurant operations that went beyond textbook solutions. In one particularly memorable instance, an agent helped a busy Sydney café reconfigure their kitchen display system during the lunch rush, then followed up with personalized training materials for their staff. Another agent in Singapore developed a creative workaround for a franchise location experiencing printer connectivity issues, preventing service disruptions during their peak dinner period.

Are there any areas for improvement or something Stellar Staff could have done differently?

None

BACKGROUND

Please describe your company and position.

I am the SVP, Marketing of Giatec

Describe what your company does in a single sentence.

Giatec's vision is to revolutionize the concrete industry. Combining wireless concrete sensors and mobile apps,

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Stellar Staff to accomplish?

• We needed a dedicated customer service team that could not only handle high-touch support but also deeply understand our technical products to provide accurate, knowledgeable assistance.

SOLUTION

How did you find Stellar Staff?

Online Search

Why did you select Stellar Staff over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from Stellar Staff were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Stellar Staff implemented a customized outsourced customer service solution tailored to Giatec’s niche in construction technology. Their scope included multi-channel support handling emails, live chat, and phone support for customers across North America, Europe, and the Middle East. Their team underwent rigorous training on Giatec’s IoT sensors, mobile apps, and NDT tools to troubleshoot issues without constant escalation. They also monitored concrete sensor data alerts and reached out to customers when anomalies were detected, preventing potential jobsite delays. Additionally, they documented recurring customer pain points and shared insights with our product team, leading to firmware updates in our SmartRock sensors.

Key deliverables included 24/5 customer support coverage with extended hours during critical construction periods, a dedicated team of six agents, including two with prior construction industry experience, and bi-weekly performance reports highlighting resolution rates, customer sentiment, and emerging trends.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We observed faster issue resolution where previously, customers waited up to 24 hours for technical responses. With Stellar Staff, 90% of basic inquiries were resolved within two hours, and complex sensor diagnostics were handled within one business day. We also saw higher customer retention after six months, with a noticeable drop in complaints about support delays, and several large contractors explicitly praised the responsiveness in their renewal feedback. Another significant impact was on product improvement, where one of Stellar’s agents identified a recurring confusion around our corrosion rate measurements, leading us to simplify the mobile app’s tutorial and reducing related support tickets significantly.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Stellar Staff’s project management was highly structured yet adaptable. They implemented a dedicated account manager who held weekly syncs with our team, ensuring alignment on priorities. When we launched a major sensor firmware update, they proactively created a temporary surge team to handle the expected influx of calls, preventing overload. Deliverables were consistently met on time, including monthly customer satisfaction (CSAT) reports and twice-yearly refresher training sessions to keep their team updated on product changes.

Their responsiveness stood out during a critical jobsite incident where a contractor’s SmartRock sensors were providing inconsistent readings. Stellar’s team immediately escalated the case to Giatec’s engineers while keeping the customer informed hourly until resolution—a level of attentiveness that earned a glowing testimonial from the client.

What was your primary form of communication with Stellar Staff?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Stellar Staff demonstrated industry-specific expertise, unlike generic call centers. Their team took the initiative to learn construction terminology, allowing them to communicate effectively with engineers and foremen. One agent even reviewed Giatec’s whitepapers to better explain electrical resistivity concepts to customers. They also showed empathy in high-stress scenarios, such as when a concrete pour was at risk due to a sensor malfunction. Their team didn’t just troubleshoot—they reassured the panicked site manager, coordinated a replacement shipment within hours, and followed up post-resolution to ensure everything worked smoothly. Additionally, their seamless brand representation made customers often assume Stellar’s agents were in-house Giatec employees due to their deep product knowledge and alignment with our company voice.

Are there any areas for improvement or something Stellar Staff could have done differently?

nothing