SoftDoes

BACKGROUND

Please describe your company and position.

I am the Office Administrative Assistant at a government agency

Describe what your company does in a single sentence.

Our agency oversees the planning, construction, maintenance, and safety of our state's transportation systems, including highways, bridges, public transit, and railways.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire SoftDoes to accomplish?

• We engaged SoftDoes to address a growing challenge around project visibility and reporting across multiple infrastructure initiatives. Our teams were managing a large number of active construction and maintenance projects, often involving external contractors and multiple internal departments. The issue was how fragmented and inconsistent it was across systems.
• The objective was to create a centralized solution that would allow us to track project progress in real time, reduce manual reporting, and improve coordination between all parties involved.

SOLUTION

How did you find SoftDoes?

• Online Search
• Referral
• Clutch Site

Why did you select SoftDoes over others?

• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from SoftDoes were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

SoftDoes designed and implemented a centralized platform to support oversight of infrastructure projects across different regions and teams. The system consolidates data from multiple sources and provides a unified view of project status, contractor activity, and key milestones. One of the core deliverables was a dashboard that allows our teams to monitor progress in near real time, rather than relying on delayed or manually compiled reports.

Another important component was the automation of reporting workflows. Previously, a significant amount of time was spent collecting, formatting, and validating updates. The new system streamlines this process by automatically aggregating data and generating structured reports. In addition, SoftDoes introduced mechanisms for identifying potential delays or inconsistencies, allowing teams to act earlier rather than reacting after issues escalate.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We’ve seen a noticeable reduction in the time required for reporting, in some cases by around 30%. More importantly, the quality and consistency of information improved. Teams now work from the same data set, which has reduced discrepancies and the need for follow-up clarification. We’ve also been able to identify potential delays earlier in the process, which helps with planning and resource allocation.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

SoftDoes maintained a structured but flexible approach to project management. They adhered to agreed timelines in most cases and communicated clearly when adjustments were required. They were also receptive to feedback and able to incorporate changes without disrupting overall progress.

What was your primary form of communication with SoftDoes?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What stood out was their ability to work within a complex operational environment. They took the time to understand how our processes actually function, including constraints that are typical for public sector projects, and adjusted their approach accordingly. That level of alignment is not always easy to achieve.

Are there any areas for improvement or something SoftDoes could have done differently?

At the earlier stages, additional documentation around system architecture would have been helpful for internal alignment. That said, this improved as the project progressed.

BACKGROUND

Please describe your company and position.

I am the Founder of Deepwater Insight

Describe what your company does in a single sentence.

Offshore energy data and research

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire SoftDoes to accomplish?

• To build a professional web presence for a niche financial research firm, moving from a Twitter/social-only model to a destination site capable of hosting free editorial content and gated premium research reports -- establishing credibility with institutional investors and conference contacts.

SOLUTION

How did you find SoftDoes?

Freelance work website

Why did you select SoftDoes over others?

• High ratings
• Close to my geographic location
• Good value for cost

How many teammates from SoftDoes were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Design and build all public-facing pages with mobile-first, social-sharing-optimized layouts:

•       Home page with clean professional design and featured recent posts

•       About page with credibility statement

•       Blog index and individual post pages

•       Reports catalog listing all available research reports with descriptions and pricing

•       Individual report detail pages with Stripe Checkout integration

•       Contact page

•       Legal pages: Privacy Policy, Terms of Service, Refund Policy

•       Social sharing cards optimized for X/Twitter traffic across all content pages

2.2 Content Management System
Build intuitive authoring tools for ongoing content operations:

•       WYSIWYG blog editor with image upload, cover image, excerpt, and tagging

•       Automatic canonical URLs and SEO fields on all content

•       Report management interface: upload report metadata, set title, description, price, preview image

•       Editorial workflow: Draft → Publish with “Feature on Home” toggle

•       All blog posts freely accessible — no gated content

2.3 Stripe Checkout Integration
Implement one-time payment processing for individual report purchases:

•       Stripe Checkout per report with customizable pricing

•       Automated payment confirmation and receipt emails to buyers

•       Success and cancel page handling post-checkout

•       Order tracking for all purchased reports

2.4 PDF Watermarking & Delivery
Protect intellectual property and fulfill orders with personalized PDF delivery:

•       Watermarking system stamps each purchased PDF with buyer name, email, and purchase timestamp

•       Manual workflow: admin receives purchase notification, applies watermark, sends via email

•       Optional automation: webhook-triggered watermarking and email delivery (priced separately)

•       Configurable watermark position and styling

•       Purchase history log tracking all deliveries

•       Master PDFs stored securely in private AWS S3 buckets with controlled access

2.5 Admin Dashboard & Analytics
Operational tooling for day-to-day content and order management:

•       Content management: list, filter, and edit posts and reports by status

•       Purchase tracking: recent orders with buyer info, purchase timestamp, and delivery status

•       Google Analytics 4 integration: page views, top posts, device mix, referrer data with emphasis on X/Twitter traffic

•       SEO setup: meta tags, clean URL slugs, XML sitemap, schema markup

•       Performance optimization: image optimization and lazy loading

2.6 Training & Handover
Documentation and support to ensure smooth operational handover:

•       Loom video walkthroughs covering: posting blog content, adding reports, processing orders

•       Written runbook: publishing workflow, order fulfillment, watermarking process

•       30-day bug-fix support window post-launch

•       Q&A support for operational questions during support window

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

A fully launched, branded site that mirrors the client's established Twitter identity, supports paywalled research content, drives sustained traffic independent of social media, and provides a professional URL the client can share at industry conferences and with prospective institutional clients.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Communication was consistently good. If I had a request, it was generally successfully addressed within 24 hours. An attentive group that understood what I wanted and actively sought to meet my requests.

What was your primary form of communication with SoftDoes?

Email or Messaging App

What did you find most impressive or unique about this company?

They did a great job listening to what I wanted. After attentively understanding what I wanted, they completed the work to meet my demands, as opposed to doing what was easiest for them. 

Are there any areas for improvement or something SoftDoes could have done differently?

They could have finished my project a little faster, but I did not have an immediate need so I never complained about the need to complete something faster. Generally when I asked for something to do be done, it was done within a reasonable timeframe and the work was good.

BACKGROUND

Please describe your company and position.

I am the Administrative Operations Manager of WOVEN

Describe what your company does in a single sentence.

WOVEN / NICE is a nonprofit organization that partners with schools in Rockland County to strengthen school communities by implementing restorative practices, social-emotional learning strategies, and professional development for educators and administrators.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire SoftDoes to accomplish?

We engaged SoftDoes to redesign our website to improve usability, navigation, and overall visual appeal. A key priority was ensuring that our donation page was easy to locate and use, while also updating outdated content and team information and adding a simplified contact form with a services dropdown.

SOLUTION

How did you find SoftDoes?

Online Search

Why did you select SoftDoes over others?

• High ratings
• Pricing fit our budget

How many teammates from SoftDoes were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

SoftDoes rebuilt our nonprofit website from the ground up. Key deliverables included a refreshed visual design, an updated team page, new testimonial sections for both students and teachers, a streamlined contact form with a services dropdown menu, and a more prominent and accessible donation tab.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The website is now live with a redesigned donation section that is significantly easier to locate and navigate. The new contact form is streamlined and can be completed in under two minutes. Additionally, the website now accurately reflects our current team and programming, giving us confidence when sharing it with potential donors and school district partners as we continue to expand.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The overall process was smooth and efficient. SoftDoes delivered the development within approximately four to five weeks. Any delays occurred on our end while gathering internal feedback and securing board approvals. Throughout the project, the team remained responsive, addressing questions and requests promptly and maintaining clear communication.

What was your primary form of communication with SoftDoes?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What stood out most was their commitment to understanding our needs before presenting solutions. As a nonprofit without an IT background, this approach made the process feel approachable and well supported. Their communication was consistently clear, professional, and easy to follow at every stage of the project.

Are there any areas for improvement or something SoftDoes could have done differently?

Overall, we were very satisfied with the process and the final result.The SoftDoes team was consistently responsive and open to feedback, and they addressed our requests quickly throughout the project.

BACKGROUND

Please describe your company and position.

I am the CEO of Care In Touch

Describe what your company does in a single sentence.

We provide Home Health Services including Skilled Nursing and Therapies.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire SoftDoes to accomplish?

• We needed to replace manual processes (spreadsheets and Google Sheets) with automation that could track deadlines, reduce billing errors, and keep us HIPAA compliant. In healthcare, missing a billing deadline means losing a claim permanently, so having the right oversight wasn't optional.

SOLUTION

How did you find SoftDoes?

• Online Search
• Other

Why did you select SoftDoes over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from SoftDoes were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We have developed a customized tracker designed to be user-friendly for staff while providing comprehensive oversight for management.

This tool was created to ensure all regulatory deadlines are met and to prevent missed filing claims, which could result in significant financial loss if not properly managed. Our backend team now utilizes this centralized system to simplify data entry, monitor upcoming deadlines, and provide automated warnings when attention is required to maintain compliance. 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

I have provided acceptance test list to ensure the progress aligns to the requirements listed in the acceptance list. 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Management was excellent. They communicated on time. were flexible and very accomodating. It was almost like you were part of their team and focusing on delivering the project to be successfull.  I can feel the full support to ensure whatever my vision on this project was delivered. 

What was your primary form of communication with SoftDoes?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They were very patient, accomodating, and not pushy.  Even If it was a big project to tackle, it didn't seem like that from working with them. 

Are there any areas for improvement or something SoftDoes could have done differently?

Introduction of wha they can offer or what are their capababilities  would have been helpful. 

BACKGROUND

Please describe your company and position.

I am the QA Manager of Grand Central Language Services (GC-LS)

Describe what your company does in a single sentence.

GC-LS is a language services company specializing in translation.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire SoftDoes to accomplish?

• We hired SoftDoes for a full website build from the ground up, including design, development, and testing.

SOLUTION

How did you find SoftDoes?

Online Search

Why did you select SoftDoes over others?

• Company values aligned
• Other

How many teammates from SoftDoes were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Full build of a website. Design, implementation, and testing.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We are successfully launching a fully functional, professionally designed website built from the ground up. The site performs as intended and provides the foundation for our company’s digital presence.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

SoftDoes managed the project professionally and handled everything from design through testing. Because this was a full build, there were many moving parts, but they were responsive and worked collaboratively with us throughout the process. Deliverables were completed as expected, and they ensured the site was functioning properly before launch.

What was your primary form of communication with SoftDoes?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What stood out most was that they were able to provide an all-in-one solution. We didn’t have to coordinate between separate designers and developers. They handled the design, execution, and testing together, which simplified the process for us.

Are there any areas for improvement or something SoftDoes could have done differently?

Overall, we were satisfied with the engagement. As with any full website build, there are always adjustments along the way, but SoftDoes worked with us to address needs as they came up.  

BACKGROUND

Please describe your company and position.

I am the Head of Operations of Aveli Care

Describe what your company does in a single sentence.

Aveli Care provides trusted baby care and nanny support for families in Seattle. The company helps parents with newborn and infant care, daily routines, feeding, playtime and flexible in-home support. 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire SoftDoes to accomplish?

• Our coordinators handle daily schedules for families and childcare specialists. A parent might need to move an appointment, request a different specialist, or add instructions for their child's care. These changes were being managed through emails and shared calendars, which became difficult as our client base grew. We hired SoftDoes to build a system where our coordinators could manage these changes and keep the information accurate.

SOLUTION

How did you find SoftDoes?

• Online Search
• Referral

Why did you select SoftDoes over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from SoftDoes were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

SoftDoes developed a web-based scheduling and client management system for our operations team. Each family has a profile with their preferred schedule, assigned specialists and relevant care instructions. Coordinators can see upcoming appointments, make changes and check specialist availability.

One feature we use regularly is the replacement process. For example, if a specialist calls in sick at 7 AM, our coordinator can see who is available, check the family's preferences and arrange a replacement from the same screen. SoftDoes also added notifications for schedule changes and a history of updates, which helps when parents call with questions about an appointment.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The biggest improvement has been handling last-minute changes. Previously, arranging a replacement could take 25-30 minutes because our coordinator had to check several calendars and contact people individually. With the new system, most replacements take around 10 minutes.

We also measured a 32% reduction in scheduling-related administrative work during the first two months after launch. Parents have been receiving more accurate appointment information, and our coordinators spend less time checking details with each other.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

We reviewed the system with SoftDoes throughout development. I brought examples from our coordinators, including some unusual scheduling situations that happen in childcare. There were a few changes after the first testing round. For instance, we needed a way to record when a family preferred a particular specialist but would accept someone else in an emergency. SoftDoes added that option and explained how it would affect the scheduling process. The project was completed close to the agreed timeline. 

What was your primary form of communication with SoftDoes?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They paid attention to the small details in our daily work. During testing, one of our coordinators pointed out that parents sometimes change their instructions shortly before an appointment. SoftDoes adjusted the system so the latest update would be clearly visible to the assigned specialist. That was a useful improvement, and it came directly from watching how our team worked. They delivered a system our coordinators actually use.

Are there any areas for improvement or something SoftDoes could have done differently?

I cannot mentioned something special here.

BACKGROUND

Please describe your company and position.

I am the Operational Specialist of an educational support company.

Describe what your company does in a single sentence.

Our company delivers tailored educational support and one-on-one tutoring to help students achieve academic excellence

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire SoftDoes to accomplish?

• A lot of our work was being tracked manually. We had spreadsheets, shared folders, email threads, notes from calls and people had developed their own ways of organizing all of it. It worked when the volume was smaller. By the time we contacted SoftDoes, keeping a complete history for each client was becoming difficult. We asked them to build a web platform where our team could manage that work properly.

SOLUTION

How did you find SoftDoes?

• Clutch Site
• Other

Why did you select SoftDoes over others?

• Close to my geographic location
• Pricing fit our budget
• Great culture fit

How many teammates from SoftDoes were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

SoftDoes built a private web platform for our team. Each client has their own profile with notes, documents, deadlines, completed work, upcoming tasks, and a full history of communication. We can assign things internally, set reminders, upload files, and see immediately what still needs attention. They also added templates for some of the things we do repeatedly. That sounds fairly minor, but it saves a lot of time. We used to copy an old document or spreadsheet, clean it up, and start again. Now the basic structure is already there. There is also a client-facing area where documents can be shared securely and updates can be viewed without sending another email.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We checked this after we'd been using the platform for about two months. Our team was spending roughly 30% less time on administrative work, and preparing a new client file went from around 40 minutes to 15–20 minutes. We also cut the number of internal follow-up emails by about 35%. People can usually find the latest note, document, or status themselves now. For a small team, getting those hours back every week has made a real difference.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

We spoke once a week and tested new pieces as they were ready. I liked that we could literally show them how we did something and say, "This is the annoying part." They'd ask a few questions and come back with a solution.

What was your primary form of communication with SoftDoes?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They picked up on our way of working very quickly. There are a lot of little details in our process that would be hard to explain in a requirements document. After the first few meetings, we didn't have to explain everything from scratch. They understood the context, and that made the whole project easier. I'd be comfortable recommending SoftDoes. 

Are there any areas for improvement or something SoftDoes could have done differently?

Cannot mentioned something. We're happy with how the project turned out and don't have any concerns about the work.

BACKGROUND

Introduce your business and what you do there.

I’m the operations manager of an independent real estate agency in Munich. We specialize in the sale and purchase of existing properties and the marketing of new construction projects.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with SoftDoes?

We needed to develop a custom property management platform to centralize our daily operations. Our main goals were to manage properties, tenants, and documents in one place, automate routine workflows, improve communication between departments, and provide better reporting. We also wanted a scalable solution that could grow with our business and reduce the amount of manual work our team handled every day.

SOLUTION

What was the scope of their involvement?

SoftDoes has managed the project from discovery and planning through development, testing, and deployment. They’ve designed and built a custom web-based platform tailored to our operations, including modules for property management, tenant records, document storage, maintenance request tracking, task management, user roles and permissions, and reporting dashboards.
They’ve also integrated automated notifications and provided ongoing support during implementation to ensure the platform fits smoothly into our daily workflows.

What is the team composition?

We’ve worked with two teammates from SoftDoes.

How did you come to work with SoftDoes?

We found them through an online search. We considered a few software development companies, but SoftDoes stood out because they took the time to understand our business instead of offering a generic solution. They asked detailed questions about our workflows, proposed a scalable approach, and communicated clearly from the beginning.
We also appreciated their flexibility and confidence in building a custom platform tailored to our operational needs rather than trying to adapt an off-the-shelf product.

How much have you invested with them?

We’ve spent a confidential amount.

What is the status of this engagement?

We started working with them in January 2023, and our engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The platform has significantly improved our day-to-day operations. We’ve reduced the time spent on manual administrative tasks by around 35%, and information that was previously spread across multiple tools has become centralized in one system. This has improved collaboration between our teams, reduced data duplication, and made reporting much faster.
We’ve also seen a noticeable decrease in response times for maintenance requests and have been able to onboard new properties more efficiently thanks to the standardized workflows SoftDoes has implemented. Before the new platform, responding to maintenance requests often took one to two business days because information was shared across multiple tools and emails.
After implementation, the average initial response time dropped to within the same business day, improving by roughly 40%. We’ve also reduced the onboarding time for new properties from about three days to one day by standardizing document collection, approval workflows, and property setup within a single system. These improvements have helped our operations team work much more efficiently and consistently.
Moreover, we’ve seen a noticeable reduction in administrative errors because all property and tenant information is centralized in one platform instead of being managed across spreadsheets and emails. Internal reporting has become much faster, saving our operations team several hours each week.
Overall, we estimate that operational efficiency has improved by around 30–35%, and the team has been able to handle a larger workload without increasing headcount. While we haven’t formally measured user satisfaction with a survey, feedback from our staff has been consistently positive, particularly regarding the platform's ease of use and the reduction in repetitive manual tasks.

How did SoftDoes perform from a project management standpoint?

They’ve managed the project very well. They follow a structured process with clear milestones, regular progress updates, and weekly virtual meetings. Communication is always prompt, and they’re responsive whenever we have questions or request changes.
The project has been delivered on schedule, and any adjustments that come up during development are discussed transparently, including their impact on the timeline. Overall, they’re organized, proactive, and easy to work with throughout the engagement.

What did you find most impressive about them?

What we’re most impressed with is that SoftDoes approaches the project as a long-term partner rather than just a development vendor. They’ve invested time in understanding our business processes and often suggest practical improvements that we hadn’t initially considered.
Their team combines strong technical expertise with a genuine understanding of operational challenges, which results in a solution that fits our day-to-day work instead of forcing us to adapt our processes to the software.

Are there any areas they could improve?

Overall, we’re very satisfied with the collaboration. If there’s one area for improvement, it would be providing more detailed user documentation and training materials before the initial rollout. The team is always available to answer our questions, so it’s not a major issue, but having more documentation upfront would have made onboarding new team members even smoother.

BACKGROUND

Please describe your company and position.

I am the CEO of DineMate

Describe what your company does in a single sentence.

DineMate is a connection platform that helps people build authentic relationships through verified profiles, curated restaurant reservations, pre-payment, and structured in-person experiences designed to foster meaningful interaction.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire SoftDoes to accomplish?

• needed a stable, scalable web application that could bring the DineMate concept to life in a way that felt intentional, welcoming, and aligned with the product vision. The objective was to create a strong foundation that supports verified user profiles, structured connections, and future restaurant and payment integrations.

SOLUTION

How did you find SoftDoes?

Online Search

Why did you select SoftDoes over others?

Close to my geographic location

How many teammates from SoftDoes were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The scope of work included designing and developing the web-based MVP of the DineMate platform, with a focus on creating a structured user experience that supports intentional, real-world connections. SoftDoes was responsible for implementing the core platform architecture, front-end user interface, and back-end functionality required to support account creation, profile management, and user interaction flow. Key deliverables included development of user registration and authentication, profile creation features, matching functionality, foundational verification structure, and overall platform framework. The team also implemented UX/UI components aligned with the product vision and supported iterative improvements through beta builds and feedback cycles. Additional deliverables included technical setup and deployment of the web application, ensuring the platform was accessible online and prepared for early user onboarding. Throughout the project, SoftDoes provided structured communication, development updates, and collaboration on feature prioritization appropriate for an MVP-stage product.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The web application is live, hosted on AWS, and currently onboarding early users. Core functionality includes profile creation, verification structure, and foundational user flows that support the platform’s broader roadmap. Future phases involving restaurant and prepayment integrations are already being planned.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Communication was consistent throughout the engagement. I received regular progress updates and opportunities to review beta builds as development progressed. When scope adjustments were needed, the team provided clear guidance on priorities and sequencing, which helped keep the project aligned with long-term goals.

What was your primary form of communication with SoftDoes?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their willingness to communicate transparently about scope, timelines, and technical considerations helped maintain realistic expectations throughout the project. That level of clarity is especially valuable when building a new platform from the ground up.

Are there any areas for improvement or something SoftDoes could have done differently?

Overall, the process was collaborative and productive. As with any evolving product, there are always opportunities to refine communication and continue optimizing development efficiency, but the team remained responsive and solution-oriented throughout the engagement.