Pearl Lemon

BACKGROUND

Introduce your business and what you do there.

I’m a remote case manager for a telecommunications company. We provide case management support remotely instead of being physically onsite. What we do depends on the industry, but the core role is coordinating, tracking, and supporting cases from start to resolution.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Pearl Lemon to accomplish for Remote case manager services?

We hired Pearl Lemon for an SEO campaign.

SOLUTION

What was the scope of their involvement?

Pearl Lemon handled keyword research based on search intent and competition. They also mapped keywords to priority pages and identified quick-win and long-term keyword opportunities. The team optimized title tags, meta descriptions, headers, and internal linking. They also optimized content for existing pages and provided SEO recommendations aligned with Google’s best practices. Moreover, Pearl Lemon conducted technical SEO audits, including site health and crawlability audits. They identified technical issues, such as page speed, indexing, redirects, and errors, and provided actionable recommendations for developers or in-house teams.

What is the team composition?

We worked with an unknown number of teammates from Pearl Lemon.

How did you come to work with Pearl Lemon?

We found them through an online search and SEO. We chose them over other options because they had high ratings, their pricing fit our budget, they offered good value for the cost, and their company values aligned with ours.

What is the status of this engagement?

We worked together from November 2025–February 2026.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Pearl Lemon’s work led to an improvement in our rankings.

How did Pearl Lemon perform from a project management standpoint?

Pearl Lemon’s team was professional and responsive. They communicated clearly, delivered on time, and provided actionable insights throughout the process. We primarily communicated through virtual meetings, emails, and a messaging app.

What did you find most impressive about them?

The most impressive aspect of working with Pearl Lemon was their responsiveness and willingness to communicate clearly. They were proactive in providing updates and open to feedback, which made collaboration straightforward and efficient.

Are there any areas they could improve?

There’s nothing I can come up with.

BACKGROUND

Please describe your company and position.

I am the Managing Director of SBS Coaching School

Describe what your company does in a single sentence.

SBS Coaching School provides personalized academic tutoring and coaching services to help students improve performance and achieve their educational goals.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Pearl Lemon to accomplish?

We hired Pearl Lemon to improve our online visibility, increase search rankings, and drive more qualified leads and enrollment inquiries for our coaching programs.

SOLUTION

How did you find Pearl Lemon?

Online Search

Why did you select Pearl Lemon over others?

• Pricing fit our budget
• Good value for cost
• Company values aligned

How many teammates from Pearl Lemon were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Pearl Lemon provided a comprehensive digital marketing and SEO service to support our enrollment growth. Their team conducted an in-depth audit of our online presence, researched our competitive landscape, and identified targeted keywords aligned with our coaching programs. From there, they optimized our website content and structure, created SEO-focused blog articles, and improved our Google Business Profile visibility to help drive local traffic.

In addition, they managed ongoing link-building efforts, tracked performance metrics, and provided regular progress reports to ensure transparency and alignment. Key deliverables included keyword research, on-page SEO improvements, monthly content creation, backlink outreach, and continuous performance monitoring and optimization.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

As a result of the project, our website experienced a noticeable increase in organic traffic, our search rankings improved for several of our targeted keywords, and we began receiving more qualified inquiries from prospective students and families.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Pearl Lemon communicated clearly throughout the project and maintained consistent check-ins to keep us informed of progress. They shared regular updates and reports so we always knew what was being worked on, and they were open to feedback and willing to make adjustments when needed. 
While some deliverables occasionally required clarification or follow-up, their team was responsive and made sure that our concerns were addressed. Overall, they were committed to meeting deadlines and worked collaboratively to support our goals.

What was your primary form of communication with Pearl Lemon?

Email or Messaging App

What did you find most impressive or unique about this company?

What stood out to us most about Pearl Lemon was their willingness to deeply understand our business and adapt their approach based on our needs. They didn’t apply a one-size-fits-all strategy — they took the time to learn about our coaching model, our audience, and our goals. Their team also brought a strong level of expertise and creativity to their recommendations, and we appreciated their proactive communication and genuine interest in seeing our organization grow.

Are there any areas for improvement or something Pearl Lemon could have done differently?

One area for improvement would be increasing clarity around timelines and deliverables at the start of each phase. While the team was always willing to make adjustments and respond to feedback, having more structured expectations from the outset would have made the process even smoother. That said, whenever we raised questions or requested clarification, they were responsive and worked to address our needs.

BACKGROUND

Please describe your company and position.

I am the Business Development Representative

Describe what your company does in a single sentence.

Cleanroom Monitoring Solutions

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Pearl Lemon to accomplish?

• Technical SEO Audit
• Improve Our LLM Rankings
• Content For ChatGPT

SOLUTION

How did you find Pearl Lemon?

• Online Search
• Clutch Site

Why did you select Pearl Lemon over others?

• High ratings
• Skills

How many teammates from Pearl Lemon were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Technical SEO + Content Marketing Brief (LLM Visibility Focus) Objective:Optimise the website for both traditional search engines and large language models (LLMs) like ChatGPT, Perplexity, and Gemini. The goal is to strengthen semantic understanding, entity coherence, and factual credibility so the site is recognised and cited by AI systems. Technical SEO Focus:Conduct a full technical audit to ensure crawlability, clean indexing, and clear hierarchy. Fix broken links, canonical errors, and thin or duplicate content. Implement schema markup for organization, services, and articles using consistent entity IDs. Ensure metadata and structured data reflect the same information across all pages. Optimise Core Web Vitals and page speed for strong usability signals. Content Marketing Focus:Develop content that reinforces entities, context, and topical authority. Build tightly themed content clusters around key topics with clear internal linking. Write factual, source-backed, and semantically rich articles designed to be quotable and reference-worthy. Integrate structured data and citations directly within posts. Strengthen off-page presence through guest articles, mentions, and backlinks from trusted domains. Outcome:A technically clean, semantically connected, and entity-rich website positioned for discovery and citation within both search engines and AI-generated responses.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Within three months of the technical SEO and content optimisation work, we saw steady improvements across key metrics. Organic impressions increased by roughly 18%, and click-through rates rose by around 10%. Crawl errors and duplicate page issues were largely resolved, improving overall site health and indexation efficiency. Schema validation also reached near-full compliance, allowing key pages to display enhanced search features.

From a content perspective, several of the new topic clusters began ranking on pages 1–2 for relevant long-tail terms. While it’s early to quantify full LLM impact, we started noticing the site appearing in a few AI-generated summaries and answer boxes — a promising sign of growing entity recognition. Overall, the project delivered meaningful, incremental progress toward improved technical stability, search visibility, and positioning for future performance within LLM-driven discovery environments.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The project was managed in an organised and responsive way. Milestones and deliverables were clearly defined at the outset, and most items were delivered within the agreed timeframes. Communication was consistent — updates came regularly, and any potential delays were flagged early with clear reasoning and revised timelines.

They were highly receptive to feedback and quick to adjust priorities when new needs or insights emerged during the audit. The team demonstrated a good balance between flexibility and structure: they followed a clear process but stayed adaptable when something required a deeper technical review or content tweak. Overall, the collaboration felt smooth and transparent, and their responsiveness helped keep the project moving without unnecessary bottlenecks.

What was your primary form of communication with Pearl Lemon?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What stood out most about Pearl Lemon was their sheer energy and depth of expertise. They don’t just talk about SEO and content strategy — they live it. The team has this startup-style intensity paired with a real technical understanding of how search and AI are evolving. Every discussion felt forward-looking, not just about ranking in Google but about how to be found and trusted by large language models too.

They’re also unusually fast. You can see ideas move from conversation to execution in days, not weeks. There’s a clear culture of experimentation — testing, iterating, and improving constantly. It’s rare to find an agency that’s both strategic and hands-on at that level. In short, Pearl Lemon feels like a team that’s genuinely obsessed with outcomes, not just activity, and that’s what makes working with them different.

Are there any areas for improvement or something Pearl Lemon could have done differently?

If anything, the main area for improvement would be around pacing and communication rhythm. Pearl Lemon moves fast — which is one of their strengths — but at times it can feel like things progress quicker than updates are shared. A slightly more structured reporting cadence or clearer visibility on ongoing tasks would make it even easier to keep track of all the moving parts.

Aside from that, everything else ran smoothly. Their technical and creative depth is strong, so the focus going forward would simply be maintaining that same speed and energy while tightening the feedback loop a bit to keep everyone perfectly aligned.

BACKGROUND

Please describe your company and your position there.

I'm the Head of Global Expansion / International Sales & Marketing Director

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Pearl Lemon, and what were your goals?

We hired Pearl Lemon to do cold calling for us to increase sales and increase the number of new customers making a first-time purchase from Avansas website

SOLUTION

How did you select this vendor and what were the deciding factors?

We've been searching for a marketing agency doing cold calls then Pearl Lemon appeared on google search. We did some research, visited the website, and booked a call with one of the Sales Rep

Describe the scope of work in detail, including the project steps, key deliverables, and marking tools used.

With cold calling, callers will always get a direct and immediate response right when they call. They'll know right away if their effort was worth the time, if your message was in point for this prospect or if they should channel energies in a different direction. The number of calls depending on the agreement should be met on a daily/weekly basis.

How many resources from the vendor's team worked with you, and what were their positions?

They were about 5 to 6 people working with us during the campaign. They have the Account Manager and the cold callers and some in charge of the admin tasks.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The team set our expectations from the very start that the first week might be slow as we are still in the adjustment period and it is totally fine. They made sure that the promised number of calls are met and the booked calls are qualified before they send them to us.

How effective was the workflow between your team and theirs?

We had a weekly meeting to discuss any concerns raised by the cold callers. They are also responsive via emails and group chats.

What did you find most impressive or unique about this company?

Pearl Lemon was a 1-stop shop for all our marketing needs, especially outbound efforts. I will definitely reach out to them again if we are going to launch another product!

Are there any areas for improvement or something they could have done differently?

Their cold calling effort was more than effective so I can't think of any areas for improvement for now.

BACKGROUND

Please describe your company and your position there.

Founder of an IT development company that delivers custom built CRM's to our clients

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Pearl Lemon?

We needed a dedicated party to generate and qualify leads for us

SOLUTION

How did you select this firm and what were the deciding factors?

Based on the reviews we found on clutch and the interaction we had with Ionassis - business development director

Describe the project in detail and walk through their service package.

We needed them to find and qualify leads in a number of geographical locations. We made sure that they understand in detail what our services are and we gave them a very clear target market based on NACE-codes. The service package was 5k for two months of lead gen with a "guaranteed" number of conversions.

Their target market was mostly linkedin & cold emails, both of which did not generate result - surprising given how they promote themselves as a strong leadgen partner. They used two profiles for the linkedin campaign , one female one male & they leveraged their internal resources & databases for the email campaign. They did cold reach outs and relaunched when potential clients showed interest or had additional questions.

How many resources from the vendor's team worked with you, and what were their positions?

1 - Client relationship director

RESULTS & FEEDBACK

Can you share any outcomes from the engagement that demonstrate progress or success?

No, out of ~800 outreaches on linkedin & ~300 emails sent not one conversion.

How effective was the workflow between your team and theirs?

It was mostly one way. PL delivered their report every friday & when asked why the results are not coming in the reply is often that the campaign needs to warm up. I frequently asked for a call to discuss & redirect yet this was not responded

What did you find most impressive or unique about this company?

Given their credentials & promising sales pitch. Their ability to completely miss the target in a market that is growing double digits every year was disappointing.

Are there any areas for improvement or something they could have done differently?

Communication was subpar * to nuance the point above: I would appreciate it more had they said that this is not something they are good at. I would have been much more understanding. However => leadgen was communicated as one of their main strengths and the results never showed.

Engagement I felt was subpar *limited resources over an 8 week period and a 1 way weekly report to show what connections were made. Whenever there was a show of interest, the prospect was contacted 1/2/3 weeks later to relaunch, this timeframe is too wide apart to maintain the momentum.

Company Responses

The vendor responded on September 8, 2022.

Hi Vigan - thanks so much for your response to this campaign and we’re so sorry that together we didn’t get the result we were looking for. As discussed, the sales CRM market is ultra competitive and there were several challenges with this campaign (and our engagement) which haven’t been covered in this review which we want to include here. 

The 5k price tag you mention was discounted. 

We literally never guarantee conversions and welcome you to check your proposal yourself. Maybe this is why you use “” (speech marks?) - not sure what you mean here. 

Ion is the name of our managing director, not Ionassis (google Ion - MD - Pearl Lemon to check yourself) 

For an entire 2-weeks (25%) of an outreach campaign you didn’t respond to a single message of ours in our Whatsapp group (so unsure why you said we avoided calls) - perhaps this is because you also work a day job and therefore couldn’t affiliate with the company you’ve founded.

We red-flagged this because Remocode is going after corporate clients but online has…zero reviews, zero employees a single page website…and therefore very little credibility.

Despite us sign-posting these challenges and recommending you work upon them - we didn’t and so prospects beyond initially responding..most likely never followed up because of the above.

There is more…but nonetheless it always stinks tbh when a campaign doesn’t go well - and we’re really sorry that it didn’t. So again Vigan we welcome you back at anypoint and assuming we can correct some of the above we’ll happily do a month at zero cost. Money comes secondary to your success (which is why we discounted our prices in the first place!)

Thanks so much - the team at Pearl Lemon

BACKGROUND

Please describe your company and your position there.

I am a Business Development Associate at an IT services and IT consulting that hires India’s top remote talent.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Pearl Lemon, and what were your goals?

We knew we wanted to run a PPC campaign to cast a wider net and get better visibility. Because we wanted to cast a wider net we decided to go with a PPC campaign and have cold email and cold calling done to boost outreach. During an initial call with Pearl Lemon, we discussed our goals and decided PPC and lead generation was the best course of action.

SOLUTION

How did you select this vendor and what were the deciding factors?

We had our options narrowed down to 3 different PPC providers. But as we have done deep research and heard about good reviews, we felt that their team is the perfect fit.

Describe the scope of work in detail, including the project steps, key deliverables, and campaigns.

They helped us with keyword searches and performed an analysis of our competitors.

How many people from the vendor's team worked with you, and what were their positions?

They assigned a PPC manager to work with us, along with other PPC specialists.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The Pearl Lemon team conducted keyword research, helped optimize ads and set them up, and take care of integrations and landing pages as well. PPC had more results than lead gen, especially for the first month but both paths ended up bringing in closed deals for us.

Describe their project management style, including communication tools and timeliness.

They've been great at managing our expectations and meeting the deadline. We communicate a lot through What's App and Email. We are also meeting one of the project managers to have a weekly meeting and discuss new implementations.

What did you find most impressive or unique about this company?

They put in a lot of due diligence- checking if the project is working smoothly. They have good communication and never fail to update us.

Are there any areas for improvement or something they could have done differently?

Everything has been great so far.

BACKGROUND

Please describe your company and your position there.

I am a client support specialist at a SaaS tool. I take care of all support queries and serve as the point of contact between our company and Pearl Lemon.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Pearl Lemon?

Our company decided to bring in Pearl Lemon for lead generation.

SOLUTION

How did you select this firm and what were the deciding factors?

Pearl Lemon came up while we were scouring Google for a reputable agency that could get us results through lead generation and would be available potentially for more projects as well.

Describe the project in detail and walk through their service package.

We initially came to Pearl Lemon for just Linkedin outreach and cold email outreach. As prospects and leads came in, we decided our tool needed to be more visible for those not yet being contacted. At that point we decided to get SEO services and written content as well to bulk up our site.

How many resources from the vendor's team worked with you, and what were their positions?

At the start of the project we got to work with the founder, but as the project progressed our team ended up getting to work with the head of SEO and communicate with the SEO team. We had an account manager we could message daily if needed via email and Whatsapp and we were introduced to a writer that was dedicated to our blog posts.

RESULTS & FEEDBACK

Can you share any outcomes from the engagement that demonstrate progress or success?

Our site ended up increasing its overall presence in terms of all of our top keywords our potential customers would be searching. This is an ongoing project, but so far we have been happy. We have had warm or hot leads sent to us nearly daily, so our demo calendars are happy and full.

How effective was the workflow between your team and theirs?

We were a little concerned when so many team members entered our group chat, but it ended up being no problem at all. It was great to know we had a dedicated point person and we got leads sent as they came in and weekly updates as well.

What did you find most impressive or unique about this company?

Pearl Lemon is impressive because their team has an ability to roll with changes and criticisms much easier than other companies we have worked with. They took our feedback to heart and corrected anything we wanted changed nearly immediatley. We continually are impressed by the team.

Are there any areas for improvement or something they could have done differently?

Part way through the project there was a little turn over. Internally there were some team structure changes so we got introduced to some new faces and had to be sure they were caught up to speed with everything we wanted.

BACKGROUND

Please describe your company and your position there.

I'm a sales and marketing specialist for the company. I am in charge of inbound leads.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Pearl Lemon?

Our company had a need to bring in more leads and clients for the London area. We wanted a company that was London based and would be able to use an omnichannel approach for lead generation. This meant we wanted someone doing email outreach and cold calls.

SOLUTION

How did you select this firm and what were the deciding factors?

Pearl Lemon had great reviews, during our initial consultation we really enjoyed the sales team and founder (Dee) we felt the style of the company would work well with our company.

Describe the project in detail and walk through their service package.

The team conducted linkedin outreach, cold emails and cold calls for our company. Our initial contract was for three months with Pearl Lemon, despite being summer (and many people out of office) we were still able to secure a good amount of bookings and prospects to follow up with when they were back from holiday. We had four email campaigns runnings alongside each other. Reporting was thorough and updated daily- it was great to be able to see an overview of what happened day to day.

How many resources from the vendor's team worked with you, and what were their positions?

Our main point of contact was our account manager/operations director. We got to speak with the founder and work with him via Whatsapp.

RESULTS & FEEDBACK

Can you share any outcomes from the engagement that demonstrate progress or success?

So far our campaign is going well, We get sent daily prospects whether it is someone to follow up with later or a confirmed booking.

How effective was the workflow between your team and theirs?

We had weekly calls via Whereby and got weekly reports. Our account manager was available almost whenever via email or whatsapp. Pearl Lemon has worked fairly seamlessly with our team.

What did you find most impressive or unique about this company?

The team is remarkable at being able to fix and adjust the campaign if there needs to change. Whether this be targeting or verbiage. The Pearl Lemon team is fast and efficient.

Are there any areas for improvement or something they could have done differently?

We felt the reporting could use improvements. Although we gave them this feedback and over the course of 72 hours, reports got a full change and continued to change to make the campaign more visible.

BACKGROUND

Please describe your company and your position there.

Founder & Managing Director at 1 More Rep

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Pearl Lemon?

To build out our website from the ground up as I recently broke away from a franchise I was part of. Deciding to step out on my own meant building a website and putting together a totally new brand and making sure that we ranked #1 of Google when people searched for us.

With this in mind I decided to work with Pearl Lemon because I knew their founder for a couple of years and I’ve seen him develop his company over the years and had full confidence in his ability to help me achieve my targets for my new business

SOLUTION

How did you select this vendor and what were the deciding factors?

As discussed I’ve known Deepak their founder for several years. We’ve done some endurance events together and he’s attended a couple of my bootcamp sessions over the years. Furthermore, I’ve seen once he puts his mind to something he’s a big action taker. So entrusting him to help sort out the new brand and new website seemed like the logical option. So many dodgy people out there so you need to be careful

Describe the project in detail and walk through the stages of the project.

Well I didn’t have any kind of brand as I’d been working under the brand of my previous franchise. Given I’d built up loyal clientele who were and still are loyal to me on the basis of the sessions we run - it made sense to start afresh.

Now I’m not a marketing guy being an ex-serviceman and police officer so getting some help made sense - especially from someone I knew personally as opposed to a stranger. So support was needed to move from the old to the new and to do this - I needed assistance to help me make it happen.

How many resources from the vendor's team worked with you, and what were their positions?

Team composition was the founder (and my friend) Deepak, his web designer (Portuguese lady), alongside a copywriter and operations manager. Team was strong and I was aware of everyone’s part to play which was very helpful. Mostly I stayed out of their way and let them get on with it!

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

It’s been a very very positive experience working with the Pearl Lemon team. I’ve actually readjusted my expectations of ‘marketing’ since working with them. I had heard alot of horror stories of working with agencies and this has shown me what an idea marketing relationship should look like.

I’m now able to change my website at will and whenever I have any quick changes I need to make that I can’t handle myself what’s excellent about Pearl Lemon is that I can ping them a quick question and they’ll send a video showing me how to do things. It makes the relationship smooth and I’ve succesfully transitioned and am running my own bootcamp with a strong new brand and website that exactly fits my needs

How effective was the workflow between your team and theirs?

Straightforward. Most of the time the team was chasing me for stuff only I could provide them which makes sense. I had to actually keep up with them. I live on Whatsapp so it was nice that I could ask quick questions and get answers from them as well as getting regular updates from the team as to what was happening and when.

What did you find most impressive or unique about this company?

Well - it’s what I expected, but nonetheless, their speed of execution was impressive. It was surprisingly quick from having an idea to seeing things happening pretty much straightaway. This was a breath of fresh air and reminded me of the army again when someone says something - and then you just see it get done. My experience in business has shown me that that’s rarely the case - but in Pearl Lemon’s case it was!

Are there any areas for improvement or something they could have done differently?

Nothing really springs to mind. I can’t find much room for criticism to be honest. Sometimes I wish they’d stop showing me how to do stuff myself as then I feel obligated to learn it (which is absolutely the right approach)...but then I’d not do anything myself if they didn’t show me how to do it :p

BACKGROUND

Please describe your company and your position there.

Managing Director at Curzon Investment Partners. My role is to oversee the asset management decisions as well as making the final call on any investment purchases that we make as a business. Coming from a role in Investment banking I'm very familiar with this level of decision making

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Pearl Lemon, and what were your goals?

Curzon are looking in 2021 to make more of a brand push when it comes to our growth so we were on the hunt for an appropriate marketing partner who could help us raise the level of our standing amongst groups of investors from the finance space. We found Pearl Lemon when one of our team shortlisted them through an executive search process in order to identify a partner that would be a good fir for us.

Given the background that the actual founder has in finance at Deloitte and then RBS before that, as well as the experiences they have with financial PR specifically it felt like Pearl Lemon could ultimately be a superb fit for our business and so we decided to make to final interview with them where they impressed enough for us to move forward with them

SOLUTION

How did you select this vendor?

Initially through an online search. We looked for companies that had a track record of success in this space. In combination with that we wanted someone whose been in business for several years, has personal experience related to finance and more. No small task - what was also ideal about Pearl Lemon was that their founder had made well over $250,000 in investments across a range of financial products which made Pearl Lemon extremely well placed to take on this account

Describe the scope of their work in detail, including any steps and the final deliverables.

One of the major points of focus was stakeholder and corporate shareholder communications. We were due to raise $200 million for a new fund we were looking at putting together and so we needed all of the assistance we could muster on the public relations front.

Pearl Lemon then were tasked with putting together a series of communications as well as a range of marketing materials that we thought would be a good fit for our existing board members and stakeholders. Not only this, but given this was a list of a specific size we then tasked them with expanding their reach to other lists of investors they could muster and put together. This all had to be achieved over a 6-8 month period as we had a deadline for the fund

How many people from the vendor's team worked with you, and what were their positions?

We worked with 4 people from their team. Deepak Shukla the founder was involved in an overall strategic standpoint initially. Then his head of public relations and two executive were involved alongside a copywriter. The public relations and copywriting team did fabulously in capturing the essence of the messaging that we were going for to our stakeholders.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

We've successfully raised 67% of the fund of which at least a 10% proportion we'd attribute towards the Pearl Lemon efforts. Truly superb when it came to our slated set of communications. What was interesting was that we only had them prepare messaging for a limited set of our investor group because their messaging strayed so far from what we would ordinarily send out.

Upon seeing it's incredible success however - we gave them full reign to actually prepare communications for our entire list and on that note they performed just as well. So we looked at least $13.5 million which we can directly attribute to the Pearl Lemon efforts - which is exactly the kind of result that we had signed up for - and we're now asking Pearl Lemon to come on a a permanent partner and they're currently reviewing our communications across the board!

Describe their project management style, including communication tools and timeliness.

All good on this front. We would have a weekly call with their team that involved getting an update as to where their efforts were at alongside seeing alot of activity on email. I must confess I've never seen a team this proactive and we needed to adjust our internal cadence just to keep pace with how quick they are on the email front We used a combination of Zoom + Email + WhatsApp for communication and it all worked pretty well.

The content requests we sent out were always responded to promptly as well as delivered on time and to be honest in 75% of cases ahead of schedule which was brilliant to see. Having hired other partners alongside Pearl Lemon for different activities - we now use Pearl Lemon as a benchmark for what to expect when it comes from 3rd party relationships

What did you find most impressive or unique about this company?

Difficult to put one finger on it overall as there's lot's to be impressed by with Pearl Lemon - not withstanding the actual result itself. In general it's easy to see the influence of their founder whose come from a red-brick university, got a literary degree but then went into finance We do some serious due diligence on the stakeholders of any business we decide to allocate resource to - and it was great to see that our investment wasn't misplaced in any way, shape or form

Are there any areas for improvement or something they could have done differently?

They were the premium priced agency so initially we were unsure about our risk shall we say...but those risks were ultimately totally unfounded so it's worked out exceedingly well