Pearl Lemon

BACKGROUND

Please describe your company and your position there.

I am the owner of a digital marketing firm and we we provide digital marketing services to both B2B and B2C clients.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Pearl Lemon?

We had to create content for a B2B start-up website. Our agency being fairly young did not have an inhouse content writing team. We hired a a couple of intern content writers but failed to produce the results that could impress our client. We thus decided to outsource the content writing services on an urgent basis.

SOLUTION

How did you select this vendor and what were the deciding factors?

I checked with my personal network for any such references and a friend told me about Pearl Lemon. His company had hired Pearllemon for lead generation recently for their water treatment plant business and he was happy with their services.

Describe the project in detail and walk through the stages of the project.

We reached out to Pearl Lemon team and with a little nudge from my friend, who was already their client we were able to negotiate the pricing to help fit our budget. We decided to work on an initial 3-month content calendar, with weekly reporting.

Starting from understanding the niche, keyword research, competitor research to finally creating content for drawing organic traffic their process was quite systematic and data driven. We connected over calls, whatsapp and exchanged ideas over Loom videos to stay on course.

How many resources from the vendor's team worked with you, and what were their positions?

We primarily worked with the account manager and their content team head. Other members from their content team did join various meetings.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

From the kick off meeting to a second call to negotiate the pricing and deliverables, to a third discovery call where we shared the clients details and requirements everything was quite systematic, well documented and encouraging. Their reporting system is also quite robust, and they provided white labeled reports which we provided to our client.

Our client was more than satisfied with the quality of content and growth in organic traffic month on month. We are now expecting the client to extend the contract for another 3 months.

How effective was the workflow between your team and theirs?

The workflow betwen our team and theirs was seamless to say the least. They were prompt in addressing any queries and we regularly collaborated over keyword research and getting it approved from our client, and creating a monthly and quarterly content plan calendar. The content was also produced well in time as per the calendar, leaving our client satisfied at all times.

What did you find most impressive or unique about this company?

We were most impressed with their head of content team who is very knowledgable and handled the project with a lot of zeal and enthusiasm. Pearl Lemon's content team lived up to our expectations and those of our end client.

Are there any areas for improvement or something they could have done differently?

Their reporting structure seemed very detailed and overhwleming for a non-technical client, and we had to request them to tone it down. We as digital marketing professionals could well understand it, but it is not something that a regular person would grasp easily. Make reports that are easy to understand for a regular client and provide more detailed reporting for the tech savvy clients is what we would recommend.

BACKGROUND

Please describe your company and your position there.

I'm the Head of Global Expansion / International Sales & Marketing Director

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Pearl Lemon, and what were your goals?

We hired Pearl Lemon to do cold calling for us to increase sales and increase the number of new customers making a first-time purchase from Avansas website

SOLUTION

How did you select this vendor and what were the deciding factors?

We've been searching for a marketing agency doing cold calls then Pearl Lemon appeared on google search. We did some research, visited the website, and booked a call with one of the Sales Rep

Describe the scope of work in detail, including the project steps, key deliverables, and marking tools used.

With cold calling, callers will always get a direct and immediate response right when they call. They'll know right away if their effort was worth the time, if your message was in point for this prospect or if they should channel energies in a different direction. The number of calls depending on the agreement should be met on a daily/weekly basis.

How many resources from the vendor's team worked with you, and what were their positions?

They were about 5 to 6 people working with us during the campaign. They have the Account Manager and the cold callers and some in charge of the admin tasks.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The team set our expectations from the very start that the first week might be slow as we are still in the adjustment period and it is totally fine. They made sure that the promised number of calls are met and the booked calls are qualified before they send them to us.

How effective was the workflow between your team and theirs?

We had a weekly meeting to discuss any concerns raised by the cold callers. They are also responsive via emails and group chats.

What did you find most impressive or unique about this company?

Pearl Lemon was a 1-stop shop for all our marketing needs, especially outbound efforts. I will definitely reach out to them again if we are going to launch another product!

Are there any areas for improvement or something they could have done differently?

Their cold calling effort was more than effective so I can't think of any areas for improvement for now.

BACKGROUND

Please describe your company and your position there.

Founder of an IT development company that delivers custom built CRM's to our clients

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Pearl Lemon?

We needed a dedicated party to generate and qualify leads for us

SOLUTION

How did you select this firm and what were the deciding factors?

Based on the reviews we found on clutch and the interaction we had with Ionassis - business development director

Describe the project in detail and walk through their service package.

We needed them to find and qualify leads in a number of geographical locations. We made sure that they understand in detail what our services are and we gave them a very clear target market based on NACE-codes. The service package was 5k for two months of lead gen with a "guaranteed" number of conversions.

Their target market was mostly linkedin & cold emails, both of which did not generate result - surprising given how they promote themselves as a strong leadgen partner. They used two profiles for the linkedin campaign , one female one male & they leveraged their internal resources & databases for the email campaign. They did cold reach outs and relaunched when potential clients showed interest or had additional questions.

How many resources from the vendor's team worked with you, and what were their positions?

1 - Client relationship director

RESULTS & FEEDBACK

Can you share any outcomes from the engagement that demonstrate progress or success?

No, out of ~800 outreaches on linkedin & ~300 emails sent not one conversion.

How effective was the workflow between your team and theirs?

It was mostly one way. PL delivered their report every friday & when asked why the results are not coming in the reply is often that the campaign needs to warm up. I frequently asked for a call to discuss & redirect yet this was not responded

What did you find most impressive or unique about this company?

Given their credentials & promising sales pitch. Their ability to completely miss the target in a market that is growing double digits every year was disappointing.

Are there any areas for improvement or something they could have done differently?

Communication was subpar * to nuance the point above: I would appreciate it more had they said that this is not something they are good at. I would have been much more understanding. However => leadgen was communicated as one of their main strengths and the results never showed.

Engagement I felt was subpar *limited resources over an 8 week period and a 1 way weekly report to show what connections were made. Whenever there was a show of interest, the prospect was contacted 1/2/3 weeks later to relaunch, this timeframe is too wide apart to maintain the momentum.

Company Responses

The vendor responded on September 8, 2022.

Hi Vigan - thanks so much for your response to this campaign and we’re so sorry that together we didn’t get the result we were looking for. As discussed, the sales CRM market is ultra competitive and there were several challenges with this campaign (and our engagement) which haven’t been covered in this review which we want to include here. 

The 5k price tag you mention was discounted. 

We literally never guarantee conversions and welcome you to check your proposal yourself. Maybe this is why you use “” (speech marks?) - not sure what you mean here. 

Ion is the name of our managing director, not Ionassis (google Ion - MD - Pearl Lemon to check yourself) 

For an entire 2-weeks (25%) of an outreach campaign you didn’t respond to a single message of ours in our Whatsapp group (so unsure why you said we avoided calls) - perhaps this is because you also work a day job and therefore couldn’t affiliate with the company you’ve founded.

We red-flagged this because Remocode is going after corporate clients but online has…zero reviews, zero employees a single page website…and therefore very little credibility.

Despite us sign-posting these challenges and recommending you work upon them - we didn’t and so prospects beyond initially responding..most likely never followed up because of the above.

There is more…but nonetheless it always stinks tbh when a campaign doesn’t go well - and we’re really sorry that it didn’t. So again Vigan we welcome you back at anypoint and assuming we can correct some of the above we’ll happily do a month at zero cost. Money comes secondary to your success (which is why we discounted our prices in the first place!)

Thanks so much - the team at Pearl Lemon

BACKGROUND

Please describe your company and your position there.

I am a Business Development Associate at an IT services and IT consulting that hires India’s top remote talent.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Pearl Lemon, and what were your goals?

We knew we wanted to run a PPC campaign to cast a wider net and get better visibility. Because we wanted to cast a wider net we decided to go with a PPC campaign and have cold email and cold calling done to boost outreach. During an initial call with Pearl Lemon, we discussed our goals and decided PPC and lead generation was the best course of action.

SOLUTION

How did you select this vendor and what were the deciding factors?

We had our options narrowed down to 3 different PPC providers. But as we have done deep research and heard about good reviews, we felt that their team is the perfect fit.

Describe the scope of work in detail, including the project steps, key deliverables, and campaigns.

They helped us with keyword searches and performed an analysis of our competitors.

How many people from the vendor's team worked with you, and what were their positions?

They assigned a PPC manager to work with us, along with other PPC specialists.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The Pearl Lemon team conducted keyword research, helped optimize ads and set them up, and take care of integrations and landing pages as well. PPC had more results than lead gen, especially for the first month but both paths ended up bringing in closed deals for us.

Describe their project management style, including communication tools and timeliness.

They've been great at managing our expectations and meeting the deadline. We communicate a lot through What's App and Email. We are also meeting one of the project managers to have a weekly meeting and discuss new implementations.

What did you find most impressive or unique about this company?

They put in a lot of due diligence- checking if the project is working smoothly. They have good communication and never fail to update us.

Are there any areas for improvement or something they could have done differently?

Everything has been great so far.

BACKGROUND

Please describe your company and your position there.

I am a client support specialist at a SaaS tool. I take care of all support queries and serve as the point of contact between our company and Pearl Lemon.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Pearl Lemon?

Our company decided to bring in Pearl Lemon for lead generation.

SOLUTION

How did you select this firm and what were the deciding factors?

Pearl Lemon came up while we were scouring Google for a reputable agency that could get us results through lead generation and would be available potentially for more projects as well.

Describe the project in detail and walk through their service package.

We initially came to Pearl Lemon for just Linkedin outreach and cold email outreach. As prospects and leads came in, we decided our tool needed to be more visible for those not yet being contacted. At that point we decided to get SEO services and written content as well to bulk up our site.

How many resources from the vendor's team worked with you, and what were their positions?

At the start of the project we got to work with the founder, but as the project progressed our team ended up getting to work with the head of SEO and communicate with the SEO team. We had an account manager we could message daily if needed via email and Whatsapp and we were introduced to a writer that was dedicated to our blog posts.

RESULTS & FEEDBACK

Can you share any outcomes from the engagement that demonstrate progress or success?

Our site ended up increasing its overall presence in terms of all of our top keywords our potential customers would be searching. This is an ongoing project, but so far we have been happy. We have had warm or hot leads sent to us nearly daily, so our demo calendars are happy and full.

How effective was the workflow between your team and theirs?

We were a little concerned when so many team members entered our group chat, but it ended up being no problem at all. It was great to know we had a dedicated point person and we got leads sent as they came in and weekly updates as well.

What did you find most impressive or unique about this company?

Pearl Lemon is impressive because their team has an ability to roll with changes and criticisms much easier than other companies we have worked with. They took our feedback to heart and corrected anything we wanted changed nearly immediatley. We continually are impressed by the team.

Are there any areas for improvement or something they could have done differently?

Part way through the project there was a little turn over. Internally there were some team structure changes so we got introduced to some new faces and had to be sure they were caught up to speed with everything we wanted.

BACKGROUND

Please describe your company and your position there.

I'm a sales and marketing specialist for the company. I am in charge of inbound leads.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Pearl Lemon?

Our company had a need to bring in more leads and clients for the London area. We wanted a company that was London based and would be able to use an omnichannel approach for lead generation. This meant we wanted someone doing email outreach and cold calls.

SOLUTION

How did you select this firm and what were the deciding factors?

Pearl Lemon had great reviews, during our initial consultation we really enjoyed the sales team and founder (Dee) we felt the style of the company would work well with our company.

Describe the project in detail and walk through their service package.

The team conducted linkedin outreach, cold emails and cold calls for our company. Our initial contract was for three months with Pearl Lemon, despite being summer (and many people out of office) we were still able to secure a good amount of bookings and prospects to follow up with when they were back from holiday. We had four email campaigns runnings alongside each other. Reporting was thorough and updated daily- it was great to be able to see an overview of what happened day to day.

How many resources from the vendor's team worked with you, and what were their positions?

Our main point of contact was our account manager/operations director. We got to speak with the founder and work with him via Whatsapp.

RESULTS & FEEDBACK

Can you share any outcomes from the engagement that demonstrate progress or success?

So far our campaign is going well, We get sent daily prospects whether it is someone to follow up with later or a confirmed booking.

How effective was the workflow between your team and theirs?

We had weekly calls via Whereby and got weekly reports. Our account manager was available almost whenever via email or whatsapp. Pearl Lemon has worked fairly seamlessly with our team.

What did you find most impressive or unique about this company?

The team is remarkable at being able to fix and adjust the campaign if there needs to change. Whether this be targeting or verbiage. The Pearl Lemon team is fast and efficient.

Are there any areas for improvement or something they could have done differently?

We felt the reporting could use improvements. Although we gave them this feedback and over the course of 72 hours, reports got a full change and continued to change to make the campaign more visible.

BACKGROUND

Please describe your company and your position there.

Founder & Managing Director at 1 More Rep

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Pearl Lemon?

To build out our website from the ground up as I recently broke away from a franchise I was part of. Deciding to step out on my own meant building a website and putting together a totally new brand and making sure that we ranked #1 of Google when people searched for us.

With this in mind I decided to work with Pearl Lemon because I knew their founder for a couple of years and I’ve seen him develop his company over the years and had full confidence in his ability to help me achieve my targets for my new business

SOLUTION

How did you select this vendor and what were the deciding factors?

As discussed I’ve known Deepak their founder for several years. We’ve done some endurance events together and he’s attended a couple of my bootcamp sessions over the years. Furthermore, I’ve seen once he puts his mind to something he’s a big action taker. So entrusting him to help sort out the new brand and new website seemed like the logical option. So many dodgy people out there so you need to be careful

Describe the project in detail and walk through the stages of the project.

Well I didn’t have any kind of brand as I’d been working under the brand of my previous franchise. Given I’d built up loyal clientele who were and still are loyal to me on the basis of the sessions we run - it made sense to start afresh.

Now I’m not a marketing guy being an ex-serviceman and police officer so getting some help made sense - especially from someone I knew personally as opposed to a stranger. So support was needed to move from the old to the new and to do this - I needed assistance to help me make it happen.

How many resources from the vendor's team worked with you, and what were their positions?

Team composition was the founder (and my friend) Deepak, his web designer (Portuguese lady), alongside a copywriter and operations manager. Team was strong and I was aware of everyone’s part to play which was very helpful. Mostly I stayed out of their way and let them get on with it!

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

It’s been a very very positive experience working with the Pearl Lemon team. I’ve actually readjusted my expectations of ‘marketing’ since working with them. I had heard alot of horror stories of working with agencies and this has shown me what an idea marketing relationship should look like.

I’m now able to change my website at will and whenever I have any quick changes I need to make that I can’t handle myself what’s excellent about Pearl Lemon is that I can ping them a quick question and they’ll send a video showing me how to do things. It makes the relationship smooth and I’ve succesfully transitioned and am running my own bootcamp with a strong new brand and website that exactly fits my needs

How effective was the workflow between your team and theirs?

Straightforward. Most of the time the team was chasing me for stuff only I could provide them which makes sense. I had to actually keep up with them. I live on Whatsapp so it was nice that I could ask quick questions and get answers from them as well as getting regular updates from the team as to what was happening and when.

What did you find most impressive or unique about this company?

Well - it’s what I expected, but nonetheless, their speed of execution was impressive. It was surprisingly quick from having an idea to seeing things happening pretty much straightaway. This was a breath of fresh air and reminded me of the army again when someone says something - and then you just see it get done. My experience in business has shown me that that’s rarely the case - but in Pearl Lemon’s case it was!

Are there any areas for improvement or something they could have done differently?

Nothing really springs to mind. I can’t find much room for criticism to be honest. Sometimes I wish they’d stop showing me how to do stuff myself as then I feel obligated to learn it (which is absolutely the right approach)...but then I’d not do anything myself if they didn’t show me how to do it :p

BACKGROUND

Please describe your company and your position there.

Managing Director at Curzon Investment Partners. My role is to oversee the asset management decisions as well as making the final call on any investment purchases that we make as a business. Coming from a role in Investment banking I'm very familiar with this level of decision making

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Pearl Lemon, and what were your goals?

Curzon are looking in 2021 to make more of a brand push when it comes to our growth so we were on the hunt for an appropriate marketing partner who could help us raise the level of our standing amongst groups of investors from the finance space. We found Pearl Lemon when one of our team shortlisted them through an executive search process in order to identify a partner that would be a good fir for us.

Given the background that the actual founder has in finance at Deloitte and then RBS before that, as well as the experiences they have with financial PR specifically it felt like Pearl Lemon could ultimately be a superb fit for our business and so we decided to make to final interview with them where they impressed enough for us to move forward with them

SOLUTION

How did you select this vendor?

Initially through an online search. We looked for companies that had a track record of success in this space. In combination with that we wanted someone whose been in business for several years, has personal experience related to finance and more. No small task - what was also ideal about Pearl Lemon was that their founder had made well over $250,000 in investments across a range of financial products which made Pearl Lemon extremely well placed to take on this account

Describe the scope of their work in detail, including any steps and the final deliverables.

One of the major points of focus was stakeholder and corporate shareholder communications. We were due to raise $200 million for a new fund we were looking at putting together and so we needed all of the assistance we could muster on the public relations front.

Pearl Lemon then were tasked with putting together a series of communications as well as a range of marketing materials that we thought would be a good fit for our existing board members and stakeholders. Not only this, but given this was a list of a specific size we then tasked them with expanding their reach to other lists of investors they could muster and put together. This all had to be achieved over a 6-8 month period as we had a deadline for the fund

How many people from the vendor's team worked with you, and what were their positions?

We worked with 4 people from their team. Deepak Shukla the founder was involved in an overall strategic standpoint initially. Then his head of public relations and two executive were involved alongside a copywriter. The public relations and copywriting team did fabulously in capturing the essence of the messaging that we were going for to our stakeholders.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

We've successfully raised 67% of the fund of which at least a 10% proportion we'd attribute towards the Pearl Lemon efforts. Truly superb when it came to our slated set of communications. What was interesting was that we only had them prepare messaging for a limited set of our investor group because their messaging strayed so far from what we would ordinarily send out.

Upon seeing it's incredible success however - we gave them full reign to actually prepare communications for our entire list and on that note they performed just as well. So we looked at least $13.5 million which we can directly attribute to the Pearl Lemon efforts - which is exactly the kind of result that we had signed up for - and we're now asking Pearl Lemon to come on a a permanent partner and they're currently reviewing our communications across the board!

Describe their project management style, including communication tools and timeliness.

All good on this front. We would have a weekly call with their team that involved getting an update as to where their efforts were at alongside seeing alot of activity on email. I must confess I've never seen a team this proactive and we needed to adjust our internal cadence just to keep pace with how quick they are on the email front We used a combination of Zoom + Email + WhatsApp for communication and it all worked pretty well.

The content requests we sent out were always responded to promptly as well as delivered on time and to be honest in 75% of cases ahead of schedule which was brilliant to see. Having hired other partners alongside Pearl Lemon for different activities - we now use Pearl Lemon as a benchmark for what to expect when it comes from 3rd party relationships

What did you find most impressive or unique about this company?

Difficult to put one finger on it overall as there's lot's to be impressed by with Pearl Lemon - not withstanding the actual result itself. In general it's easy to see the influence of their founder whose come from a red-brick university, got a literary degree but then went into finance We do some serious due diligence on the stakeholders of any business we decide to allocate resource to - and it was great to see that our investment wasn't misplaced in any way, shape or form

Are there any areas for improvement or something they could have done differently?

They were the premium priced agency so initially we were unsure about our risk shall we say...but those risks were ultimately totally unfounded so it's worked out exceedingly well

BACKGROUND

Please describe your company and your position there.

Founder at Inkyy, a Creative Web Design and Development Agency

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Pearl Lemon, and what were your goals?

To build our pipeline through lead generation and also improve our technical SEO for our website to get more leads. Hired this company after watching their video interviews, which were really impressive. What were the goals of the project? More leads what else.

SOLUTION

How did you select this vendor and what were the deciding factors?

As above found them via Youtube actually then reached out

Describe the scope of work in detail, including the project steps, key deliverables, and campaigns.

As described above with the technical side of SEO. We aren’t SEOs and the end game of any work is more pipeline

How many people from the vendor's team worked with you, and what were their positions?

Project manager, operations manager and lead gen expert, and SEO strategist

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

10 leads a month increase overall - very happy as 2 converted over 3 months and we made $17,500 more or less :)

Describe their project management style, including communication tools and timeliness.

Good team. Could always be better. Also, it helped a lot since I get every report via Slack and not email

What did you find most impressive or unique about this company?

We were most impressed by their speed. Really really enjoyed that

Are there any areas for improvement or something they could have done differently?

A little expensive but then we tried cheaper and didn’t work.

BACKGROUND

Please describe your company and your position there.

I'm the Co-Founder and Marketing Director of an online B2B professional service provider.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Pearl Lemon, and what were your goals?

Our company has depended almost entirely on organic website traffic for our customer enquiries since it was launched in 2014. My own knowledge of SEO got the site to a number of competitive (often no. 1) spots for many valuable keywords, however in late 2020 we noticed many of our rankings drop.

Our SEO has never had a consistent strategy behind it, with me trying some of one thing and some of another, with mixed results. I realised I no longer had the time or depth of knowledge to continue to run the company's SEO efforts so wanted to outsource this to a specialist SEO agency.

SOLUTION

How did you select Pearl Lemon and what were the deciding factors?

In my opinion, the SEO industry is filled with both companies that claim they know SEO, when really they know little more than the basics, and SEO companies that are more established, but in my experience choose to hide behind an elaborate series of smoke and mirrors...

You never really know what process they will follow, who actually achieved the results they claim to have achieved, how much it will cost you, or what the end result will look like.

It's a minefield. I have also had some very bad experiences with digital marketing agencies in the past, so not only did I have high expectations of Pearl Lemon (as I'm not new to SEO myself), but I was admittedly paranoid about hiring another agency too.

Fortunately, I found Pearl Lemon twice - both via a Google Search and also on Upwork (always a good sign for an SEO company...) - and the overwhelming first impression I had from both online profiles was "these guys know what they're doing". Their customer reviews spoke for themselves. It only got better when I then spoke to Ion, Pearl Lemon's Sales Manager.

He made a really fantastic impression and didn't try the usual pressure tactics I'd found when speaking to other SEO agencies - they were totally transparent about what they can and can't do, and left it with me to decide. I think it was clear from the outset that they had nothing to hide and are simply good at what they do.

Describe the scope of work in detail, including the project steps, key deliverables, and campaigns.

The team was tasked with improving our rankings for 7 valuable keywords, including at least one which I would describe as "highly competitive" with high search volumes.

How many people from the vendor's team worked with you, and what were their positions?

Pearl Lemon is made up of a team of specialists - everyone from technical SEO specialists and PR experts, to a backlink builder. I also spoke with Ion (Sales Manager) and the Founder, Dee.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Since Pearl have started working on the site, our rankings have not only returned back to the place they were before (a real relief), but our rankings for a number of keywords have also improved further than this. This is just after 2 months of working with them.

We have also significantly improved the loading time and UX of the company website, following their detailed technical SEO recommendations. Their advice and support has led to us hiring a new (much better) web developer, who is now rebuilding the site from scratch with many key technical improvements in mind.

Long-term, I expect this will further improve our rankings on Google (and overall user experience for all website visitors). They have also reviewed and cleaned up our current backlink profile, provided an SEO-led content calendar for our Marketing Manager to follow, and much more.

Aside from the "doing", Pearl Lemon are also incredibly transparent about the process they follow and help their clients understand exactly what it is they are doing.

As soon as we started working together, they sent across a very detailed guide on exactly how they build backlinks for their clients (and, importantly, why they take their particular approach), and every single aspect of the work they do is backed up by a video explainer video.

I have also had some quite detailed/complex questions at times - they have always been handled very well. The level of detail is insane and so the value for money we have seen from the SEO work alone has been excellent.

I say "the SEO work alone", because working with Pearl Lemon has actually been transformative for me as an "entrepreneur" on many levels. I feel like I have hired an SEO company and a business coach (in Dee) at the same time!

Describe their project management style, including communication tools and timelines.

I have direct access to every person working on the site, and a Whatsapp group with Ion and Dee. The entire team is incredibly responsive, helpful and honest. The relationship is totally free of the usual BS I have grown to hate when hiring many professional service providers, across many different industries.

I have access to a client folder on G Drive containing all updates and reports, and receive a very clear report on the work completed every fortnight without fail. I have genuinely enjoyed the experience from day one. They just "get it"...

What did you find most impressive or unique about this company?

I feel Pearl Lemon is a direct representation of Dee himself - he goes out of his way to add huge value, above and beyond what someone could reasonably expect as a customer.

The company's ethos and approach are totally unique as a result. On a personal note, working with Dee and his team has made me remember exactly why I've also chosen to run my own company. I never thought I'd use the word "inspired" in a review about hiring an SEO company... but there we go. I just did.

Are there any areas for improvement or something they could have done differently?

I can't think of a single thing.