Odox SoftHub LLP

BACKGROUND

Introduce your business and what you do there.

I am the HR Manager at Sadara Yanbu Group. We provide comprehensive engineering, contracting, and trading services for industries such as water, power, oil & gas, petrochemicals, mining, and infrastructure, delivering innovative and sustainable project solutions across Saudi Arabia.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Odox SoftHub LLP to accomplish for Sadara Yanbu Group?

We hired Odox SoftHub LLP to implement and customize an internal ERP tool for our organization.

SOLUTION

Can you describe the scope of work Odox SoftHub LLP handled for this project?

Odox SoftHub LLP handled multiple customization works for our requirements and supported us in all clarifications and issues. They delivered database management customization as part of the internal ERP tool.

How did you find Odox SoftHub LLP?

Referral.

Why did you choose Odox SoftHub LLP over other options you considered?

We chose Odox SoftHub LLP because they offered good value for cost.

When did your project with Odox SoftHub LLP start, and what is the current status?

The project started in December 2023 and is ongoing.

How many teammates from Odox SoftHub LLP were assigned to your project?

2-5 people from Odox SoftHub LLP were assigned to our project.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The measurable outcomes from our project with Odox SoftHub LLP include improved coordination efficiency, timely issue resolution, and consistent progress across assigned deliverables. Weekly updates, task tracking, and support from the coordinator contributed to a smoother workflow and better visibility of project activities. The centralized tracking and automated workflows led to faster responses and more consistent closure of assigned activities. We almost always received proper support and coordination.

What was your primary form of communication with Odox SoftHub LLP during the project?

We primarily communicated through virtual meetings and email or messaging apps.

How did Odox SoftHub LLP perform from a project management standpoint?

Odox SoftHub LLP delivered on time and provided consistent support throughout the project.

What did you find most impressive or unique about working with Odox SoftHub LLP?

The most impressive aspect was their on-time service support.

Are there any areas they could improve?

The team could suggest more ideas or developments that support the organization.

UPDATED REVIEW

This review was published on April 26, 2024
Mohamed Shamnad

OM, Sadara Yanbu Group

Other industries

Saudi Arabia

51-200

Nov 2023 - Jan 2024

Not verified

Project summary
Odox SoftHub LLP was hired by an EPC service provider to deliver customized ERP and cloud services. 

Feedback summary
Odox SoftHub LLP completed the deliveries on time, provided support to the client, and adhered to their requests, demonstrating flexibility. The team was responsive, showcased their skills, and fulfilled commitments. They maintained communication through virtual meetings, email, and messaging apps. 

BACKGROUND

Please describe your company and position.

I am the OM of Sadara Yanbu Group

Describe what your company does in a single sentence.

EPC Service Provider

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Odox SoftHub LLP to accomplish?

• ERP

SOLUTION

How did you find Odox SoftHub LLP?

Referral

Why did you select Odox SoftHub LLP over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost
• Referred to me

How many teammates from Odox SoftHub LLP were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Customized ERP + Cloud

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• on-time completion
• extended support
• flexibility

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Yes, the team delivered 100% successfully without comprising our requirements

What was your primary form of communication with Odox SoftHub LLP?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

• skilled team
• very responsive
• fulfilling commitments

Are there any areas for improvement or something Odox SoftHub LLP could have done differently?

no

STAR RATINGS

Overall rating: 5.0

Quality: 5.0

Cost: 5.0

Schedule: 5.0

Willing to refer: 5.0

BACKGROUND

Please describe your company and position.

I am a Department Director at Collatree.

Describe what your company does in a single sentence.

Collatree Arabia specializes in providing innovative and comprehensive technology solutions to drive business growth and efficiency across various industries.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Odox Softhub to accomplish?

• Develop a ZATCA-compliant accounting software tailored to the regulations of Saudi Arabia
• Create a comprehensive CRM system
• Design and develop a mobile application aligned with our business needs and industry standards
• Integrate ZATCA compliance seamlessly into our accounting software for efficient tax management

SOLUTION

How did you find Odox Softhub?

Referral

Why did you select Odox Softhub over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from Odox Softhub were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Scope of Work: 

• Accounting Software Development: 
  • Creation of a ZATCA-compliant accounting software solution tailored to Saudi Arabia's tax regulations. 
  • Integration of comprehensive functionalities to manage financial transactions, invoicing, and reporting. 
  • Implementation of user-friendly interfaces for ease of navigation and data entry. 
  • Ensuring scalability and flexibility to accommodate future business needs. 
• CRM System Development: 
  • Development of a customized CRM system to streamline customer interactions and enhance relationships. Features include customer data management, lead tracking, sales forecasting, and support ticketing. 
  • Integration of communication tools for efficient client engagement and feedback management. 
• Mobile Application Development: 
  • Design and development of a mobile app to extend services, enhance user experience, and engage customers on the go. Key features encompass seamless access to services, user account management, and support functionalities. 
  • Compatibility across various devices and operating systems for broader accessibility.

Key Deliverables: 

• ZATCA-compliant Accounting Software: 
  • Detailed software specifications compliant with Saudi Arabian tax laws. 
  • Functional and user interface design mock-ups. 
  • Developed software with testing and validation reports. User manuals and training materials for effective software usage. 
• Customized CRM System: 
  • CRM system requirements documentation. 
  • CRM platform design prototypes and wireframes. 
  • Developed CRM system with documentation and testing results. 
  • Training materials for CRM system usage and maintenance. 
• Tailored Mobile Application: 
  • Mobile app specifications and feature list. 
  • User experience (UX) and user interface (UI) design prototypes. 
  • Developed mobile app for multiple platforms (iOS, Android) with testing and validation reports. 
  • User guides and support documentation for mobile app usage

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• ZATCA Compliance: Successful development and implementation of an accounting software solution that strictly adheres to ZATCA regulations, reducing tax-related errors and ensuring legal compliance. 
• Enhanced Efficiency: Improved operational efficiency within the accounting department, leading to a measurable reduction in manual tasks, processing time, and human errors due to the automated features of the new software. 
• Accuracy and Data Integrity: Demonstrable improvement in data accuracy, reliability, and security, reflected in reduced discrepancies and improved data management resulting from the new software's functionalities. 
• Improved Customer Relationships: Effective implementation of the CRM system resulted in enhanced customer satisfaction, increased sales productivity, and improved customer engagement through streamlined processes and better insights. 
• Mobile App Engagement: Increased customer interaction and engagement through the mobile application, measured by metrics such as app downloads, active users, session durations, and positive feedback. 
• User Adoption: High user adoption rates and positive feedback from employees using the accounting software, CRM system, and mobile application, indicating successful integration into daily workflows. 
• Cost Savings: Measureable cost savings due to increased efficiency, reduced errors, and streamlined processes across accounting, customer management, and mobile engagement. 
• Training and User Competency: Improved employee competency and confidence in using the new systems, measured through assessments and feedback, indicating successful training implementation. 
• Meeting Project Timelines: Meeting project milestones and timelines according to the agreed-upon schedule, demonstrating effective project management and execution by Odox Softhub. 

These measurable outcomes effectively demonstrate the tangible progress and success achieved through the project with Odox Softhub in areas such as compliance, efficiency, customer relationships, user adoption, cost savings, and successful project management.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Project Management Approach: Odox Softhub demonstrated a robust project management approach throughout the engagement. They employed a structured methodology that encompassed the following key aspects: 

1. Clear Communication: Established effective lines of communication, ensuring prompt and transparent dialogue between teams ensuring that all stakeholders were well-informed about project progress, milestones, and any potential issues. 
2. Detailed Planning: Demonstrated strong planning capabilities, outlining a clear project roadmap with defined milestones, deliverables, and timelines, aligning with your business objectives.
3. Adherence to Timelines: Generally delivered items in accordance with the agreed-upon timelines. While occasional adjustments were made, they effectively communicated these changes and ensured minimal disruption to the overall project schedule. 
4. Flexibility and Responsiveness: Displayed flexibility in accommodating changes or additional requirements that arose during the project lifecycle. Their responsiveness to your needs was commendable, swiftly addressing queries, concerns, and change requests. 
5. Issue Resolution: Responded promptly and efficiently to any issues or challenges encountered during the project, taking proactive steps to resolve them to maintain project momentum. 
6. Client Collaboration: Fostered a collaborative environment by actively involving your team in decision-making processes, seeking feedback, and incorporating suggestions to ensure alignment with your expectations. 
7. Delivery on Time: Overall, Odox Softhub largely met project timelines, delivering items according to the planned schedule. However, in instances where adjustments were necessary, they effectively communicated reasons for the changes and ensured minimal impact on project delivery. 
8. Response to Needs: Odox Softhub demonstrated a responsive approach to your needs throughout the project. They were attentive to your requirements, receptive to feedback, and took proactive measures to address any concerns or modifications requested during the course of the project. 

Their project management methodology, combined with their flexibility, clear communication, and responsiveness, contributed positively to the successful execution of the project, ensuring alignment with your company's objectives and needs.

What was your primary form of communication with Odox Softhub?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The most impressive aspect of this company lies in their exceptional commitment to personalized solutions tailored precisely to our needs. Their ability to seamlessly integrate innovative technology while maintaining a deep understanding of our specific industry nuances was truly remarkable. Additionally, their unwavering dedication to responsive communication and flexibility throughout the project was highly commendable, ensuring a collaborative and successful partnership.

Are there any areas for improvement or something Odox Softhub could have done differently?

While Odox Softhub demonstrated commendable expertise and dedication, a potential area for improvement could be in refining their initial project scoping phase to ensure even greater alignment with specific client expectations. Additionally, more frequent progress updates during certain project phases could further enhance transparency and streamline communication.

BACKGROUND

Please describe your company and position.

I am the Founder of DEVOBIS

Describe what your company does in a single sentence.

Business Solutions

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Odox SoftHub LLP to accomplish?

• Implementation of odoo
• Customization of odoo
• Post Service of odoo

SOLUTION

How did you find Odox SoftHub LLP?

Referral

Why did you select Odox SoftHub LLP over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost

How many teammates from Odox SoftHub LLP were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Odox Softhub has been an outstanding partner for our Odoo ERP implementation. They delivered everything on time, within the best possible budget, and with a level of expertise that truly stands out in the Odoo ecosystem.

Their team is not only highly experienced and knowledgeable about Odoo, but also extremely friendly, cooperative, and easy to work with. They understand business needs quickly and provide practical, efficient solutions without unnecessary delays.

From configuration to customization and support, Odox SoftHub LLP proved to be reliable, professional, and committed to delivering quality results. If you're looking for a trustworthy Odoo ERP service provider, I highly recommend Odox Softhub for their excellent service, timely delivery, and deep Odoo expertise.

Highly recommended!

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Timely Execution
• Cost effective
• Friendly team
• Well Experienced Team
• 24 x 7 Availability

Describe their project management. Did they deliver items on time? How did they respond to your needs?

100%

What was your primary form of communication with Odox SoftHub LLP?

• In-Person Meeting
• Virtual Meeting

What did you find most impressive or unique about this company?

The experience of the team stood out.

Are there any areas for improvement or something Odox SoftHub LLP could have done differently?

Yes

BACKGROUND

Please describe your company and position.

I am the Director of Fairobuy e-commerce pvt ltd

Describe what your company does in a single sentence.

Ecommerce and retail 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Odox SoftHub LLP to accomplish?

• ERP system implementation

SOLUTION

How did you find Odox SoftHub LLP?

Referral

Why did you select Odox SoftHub LLP over others?

High ratings

How many teammates from Odox SoftHub LLP were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

ERap system integration with opencart

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Project successfully completed with customization 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Completed the project on time

What was your primary form of communication with Odox SoftHub LLP?

In-Person Meeting

What did you find most impressive or unique about this company?

Odox SoftHub LLP's immediate responses were impressive.

Are there any areas for improvement or something Odox SoftHub LLP could have done differently?

Nothing noted specifically 

BACKGROUND

Please describe your company and position.

I am the Senior Auditor of Hasibme

Describe what your company does in a single sentence.

We're providing accounting and bookkeeping, taxation, consulting and auditing services 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Odox SoftHub LLP to accomplish?

• ERP Solution

SOLUTION

How did you find Odox SoftHub LLP?

Referral

Why did you select Odox SoftHub LLP over others?

Good value for cost

How many teammates from Odox SoftHub LLP were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Customized software for managing client data and assisting with auditing checklists.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Increased efficiency, data organization, increased performance, and compliance.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Delivered on time, and satisfied 

What was your primary form of communication with Odox SoftHub LLP?

In-Person Meeting

What did you find most impressive or unique about this company?

They handled the project professionally, delivered on time, thoroughly understood our requirements, and provided an excellent solution to our concerns. After extensive discussions and accepting their valuable suggestions, we arrived at a great solution for our daily work.

Are there any areas for improvement or something Odox SoftHub LLP could have done differently?

N/A

BACKGROUND

Please describe your company and position.

I am the PROJECT MANAGER of ONLINE PROJECTS

Describe what your company does in a single sentence.

construction business

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Odox SoftHub LLP to accomplish?

• ONLINE PROJECTS

SOLUTION

How did you find Odox SoftHub LLP?

Clutch Site

Why did you select Odox SoftHub LLP over others?

High ratings

How many teammates from Odox SoftHub LLP were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

WONDERFUL

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

IT WAS SUCCESSFULLY COMLETED

Describe their project management. Did they deliver items on time? How did they respond to your needs?

AS PER COMPANY NEEDS

What was your primary form of communication with Odox SoftHub LLP?

Virtual Meeting

What did you find most impressive or unique about this company?

They were able to comply with the functionality needed.

Are there any areas for improvement or something Odox SoftHub LLP could have done differently?

IT IS THE BEST

BACKGROUND

Please describe your company and position.

I am the IT Manager of Rf Combine(Nellara)

Describe what your company does in a single sentence.

Nellara is one of the leading food products manufacturers and distributors of raw food materials of traditional and authentic Indian spices and raw materials

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Odox SoftHub LLP to accomplish?

• Odoo Erp Implementation
• Sale Application
• Delivery Application
• Inventory Application

SOLUTION

How did you find Odox SoftHub LLP?

Clutch Site

Why did you select Odox SoftHub LLP over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from Odox SoftHub LLP were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

• Build an coustom ERP from its scrach and migrate the data from the current ERP system 
• Develop a van sale application as per our work flow in flutter with web/API integration   

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The events, occurrences, or changes in conditions, behavior, or attitudes that indicate progress toward a project's goals.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Their teamwork made the project successful, and I felt no communication mistakes.

What was your primary form of communication with Odox SoftHub LLP?

• In-Person Meeting
• Virtual Meeting

What did you find most impressive or unique about this company?

They are agreeging what they can deliver 

Are there any areas for improvement or something Odox SoftHub LLP could have done differently?

no

BACKGROUND

Please describe your company and position.

I am the Director of Barbikeshop

Describe what your company does in a single sentence.

Retailing clothes

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Odox SoftHub LLP to accomplish?

• Software training
• Software IT service

SOLUTION

How did you find Odox SoftHub LLP?

Online Search

Why did you select Odox SoftHub LLP over others?

• High ratings
• Referred to me

How many teammates from Odox SoftHub LLP were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

With the help of the support team, we successfully integrated a WhatsApp connector into our Odoo platform. This integration has streamlined our communication process, allowing us to connect with customers more efficiently. Additionally, the team assisted us in making several important changes to the platform, enhancing its functionality and usability. 
As a result, our workflow is now much faster, and we save a significant amount of time on daily tasks. Their expertise and timely support have made a noticeable difference in our operations.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Increased Customer Engagement: Customer interactions via WhatsApp have increased, leading to more efficient and timely responses.
• Improved Response Time: The average response time to customer inquiries has decreased, enhancing customer satisfaction.
• Enhanced Productivity: The platform changes have resulted in a reduction in time spent on routine tasks, allowing the team to focus on more strategic activities.
• Higher Conversion Rates: The conversion rate of leads to customers has increased, contributing to higher sales.
• Increased Sales: Overall sales have grown due to improved customer engagement and faster response times.
• User Satisfaction: User satisfaction scores have improved, reflecting positive feedback on the new platform features and enhancements.
• Website Domain Connection: The team also helped connect our website domain, further streamlining our online presence.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The project management was highly professional and efficient. They consistently delivered items on time and were very responsive to our needs. Communication was facilitated through a dedicated WhatsApp group, where they maintained a good response time, typically within 24 hours. This timely communication ensured that all our requirements were met promptly and effectively.

What was your primary form of communication with Odox SoftHub LLP?

Virtual Meeting

What did you find most impressive or unique about this company?

What I found most impressive about this company was their exceptional responsiveness and professionalism. Despite being my first experience using a service like this, their timely communication, especially through the dedicated WhatsApp group, and their ability to deliver on all promised items made the process smooth and stress-free. Their expertise and commitment to meeting our needs were truly outstanding.

Are there any areas for improvement or something Odox SoftHub LLP could have done differently?

At this time, I can't think of any specific areas where Odox SoftHub LLP could improve. Their service has been exceptional, meeting all our needs efficiently and professionally. However, continuous improvement is always beneficial, and I look forward to seeing how they can further enhance their offerings in the future.

BACKGROUND

Please describe your company and position.

I am the CEO of Covermatch

Describe what your company does in a single sentence.

We are an online insurance platform 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Odox SoftHub LLP to accomplish?

• For the development and customization of ERP

SOLUTION

How did you find Odox SoftHub LLP?

Online Search

Why did you select Odox SoftHub LLP over others?

• Close to my geographic location
• Pricing fit our budget
• Great culture fit

How many teammates from Odox SoftHub LLP were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We wanted to develop an ERP for stremlining our work. IT includes a well made CRM and other ERP modules. 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We are happy and we work together for long term for this project or for any future project

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Yes. They deliver it on time and respond to our needs.

What was your primary form of communication with Odox SoftHub LLP?

• In-Person Meeting
• Virtual Meeting

What did you find most impressive or unique about this company?

They have experienced professionals who can understand the needs and fulfill them.

Are there any areas for improvement or something Odox SoftHub LLP could have done differently?

Odox is really good and can meet your ERP requirements. However they can dirversify their expertise in to other areas such as digital marketing, web development, etc so that they can build more clients. 

BACKGROUND

Please describe your company and position.

I am the Chief Operating Officer of Access Home Lab Solutions LLP

Describe what your company does in a single sentence.

An aggregator platform connecting customers with multiple diagnostic labs, offering at-home sample collection by trained phlebotomists, seamless booking, and reliable sample transportation for convenient diagnostic testing.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Odox SoftHub LLP to accomplish?

• Developing ERP System of order tracking
• Automating business processes

SOLUTION

How did you find Odox SoftHub LLP?

• Referral
• Other

Why did you select Odox SoftHub LLP over others?

• Close to my geographic location
• Pricing fits our budget
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from Odox SoftHub LLP were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Customizing Odoo ERP as per our business processes

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Ontime delivery of projects
• Quick response for querries
• Problem solving capability
• Reliability of the system
• Less Breakdowns

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Yes. They ensured excellent response times.

What was your primary form of communication with Odox SoftHub LLP?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

• Project specific knowledge
• Good understanding of ERP modules required and ability to customize as per our needs
• Quick response to querries

Are there any areas for improvement or something Odox SoftHub LLP could have done differently?

Introducing Functional specific AI in ERP modules