Software & Mobile App Dev for Technology Company
- Custom Software Development Mobile App Development
- Confidential
- Jan. - June 2023
- Quality
- 5.0
- Schedule
- 5.0
- Cost
- 5.0
- Willing to Refer
- 5.0
- Information technology
- Saudi Arabia
- 201-500 Employees
- Online Review
- Verified
Odox Softhub designed and developed ZATCA-compliant accounting software and a custom CRM system for a technology company. They also created the client's mobile app for iOS and Android.
Odox Softhub delivered accounting software that helped the client ensure legal compliance, reduce tax-related errors, enhance operational efficiency, and improve data management. They also enabled the client to improve customer relationships through the CRM system and increase mobile app engagement.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am a Department Director at Collatree.
Describe what your company does in a single sentence.
Collatree Arabia specializes in providing innovative and comprehensive technology solutions to drive business growth and efficiency across various industries.
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire Odox Softhub to accomplish?
- Develop a ZATCA-compliant accounting software tailored to the regulations of Saudi Arabia
- Create a comprehensive CRM system
- Design and develop a mobile application aligned with our business needs and industry standards
- Integrate ZATCA compliance seamlessly into our accounting software for efficient tax management
SOLUTION
How did you find Odox Softhub?
Referral
Why did you select Odox Softhub over others?
- High ratings
- Pricing fit our budget
- Great culture fit
- Good value for cost
- Company values aligned
How many teammates from Odox Softhub were assigned to this project?
6-10 Employees
Describe the scope of work in detail. Please include a summary of key deliverables.
Scope of Work:
- Accounting Software Development:
- Creation of a ZATCA-compliant accounting software solution tailored to Saudi Arabia's tax regulations.
- Integration of comprehensive functionalities to manage financial transactions, invoicing, and reporting.
- Implementation of user-friendly interfaces for ease of navigation and data entry.
- Ensuring scalability and flexibility to accommodate future business needs.
- CRM System Development:
- Development of a customized CRM system to streamline customer interactions and enhance relationships. Features include customer data management, lead tracking, sales forecasting, and support ticketing.
- Integration of communication tools for efficient client engagement and feedback management.
- Mobile Application Development:
- Design and development of a mobile app to extend services, enhance user experience, and engage customers on the go. Key features encompass seamless access to services, user account management, and support functionalities.
- Compatibility across various devices and operating systems for broader accessibility.
Key Deliverables:
- ZATCA-compliant Accounting Software:
- Detailed software specifications compliant with Saudi Arabian tax laws.
- Functional and user interface design mock-ups.
- Developed software with testing and validation reports. User manuals and training materials for effective software usage.
- Customized CRM System:
- CRM system requirements documentation.
- CRM platform design prototypes and wireframes.
- Developed CRM system with documentation and testing results.
- Training materials for CRM system usage and maintenance.
- Tailored Mobile Application:
- Mobile app specifications and feature list.
- User experience (UX) and user interface (UI) design prototypes.
- Developed mobile app for multiple platforms (iOS, Android) with testing and validation reports.
- User guides and support documentation for mobile app usage
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
- ZATCA Compliance: Successful development and implementation of an accounting software solution that strictly adheres to ZATCA regulations, reducing tax-related errors and ensuring legal compliance.
- Enhanced Efficiency: Improved operational efficiency within the accounting department, leading to a measurable reduction in manual tasks, processing time, and human errors due to the automated features of the new software.
- Accuracy and Data Integrity: Demonstrable improvement in data accuracy, reliability, and security, reflected in reduced discrepancies and improved data management resulting from the new software's functionalities.
- Improved Customer Relationships: Effective implementation of the CRM system resulted in enhanced customer satisfaction, increased sales productivity, and improved customer engagement through streamlined processes and better insights.
- Mobile App Engagement: Increased customer interaction and engagement through the mobile application, measured by metrics such as app downloads, active users, session durations, and positive feedback.
- User Adoption: High user adoption rates and positive feedback from employees using the accounting software, CRM system, and mobile application, indicating successful integration into daily workflows.
- Cost Savings: Measureable cost savings due to increased efficiency, reduced errors, and streamlined processes across accounting, customer management, and mobile engagement.
- Training and User Competency: Improved employee competency and confidence in using the new systems, measured through assessments and feedback, indicating successful training implementation.
- Meeting Project Timelines: Meeting project milestones and timelines according to the agreed-upon schedule, demonstrating effective project management and execution by Odox Softhub.
These measurable outcomes effectively demonstrate the tangible progress and success achieved through the project with Odox Softhub in areas such as compliance, efficiency, customer relationships, user adoption, cost savings, and successful project management.
Describe their project management. Did they deliver items on time? How did they respond to your needs?
Project Management Approach: Odox Softhub demonstrated a robust project management approach throughout the engagement. They employed a structured methodology that encompassed the following key aspects:
- Clear Communication: Established effective lines of communication, ensuring prompt and transparent dialogue between teams ensuring that all stakeholders were well-informed about project progress, milestones, and any potential issues.
- Detailed Planning: Demonstrated strong planning capabilities, outlining a clear project roadmap with defined milestones, deliverables, and timelines, aligning with your business objectives.
- Adherence to Timelines: Generally delivered items in accordance with the agreed-upon timelines. While occasional adjustments were made, they effectively communicated these changes and ensured minimal disruption to the overall project schedule.
- Flexibility and Responsiveness: Displayed flexibility in accommodating changes or additional requirements that arose during the project lifecycle. Their responsiveness to your needs was commendable, swiftly addressing queries, concerns, and change requests.
- Issue Resolution: Responded promptly and efficiently to any issues or challenges encountered during the project, taking proactive steps to resolve them to maintain project momentum.
- Client Collaboration: Fostered a collaborative environment by actively involving your team in decision-making processes, seeking feedback, and incorporating suggestions to ensure alignment with your expectations.
- Delivery on Time: Overall, Odox Softhub largely met project timelines, delivering items according to the planned schedule. However, in instances where adjustments were necessary, they effectively communicated reasons for the changes and ensured minimal impact on project delivery.
- Response to Needs: Odox Softhub demonstrated a responsive approach to your needs throughout the project. They were attentive to your requirements, receptive to feedback, and took proactive measures to address any concerns or modifications requested during the course of the project.
Their project management methodology, combined with their flexibility, clear communication, and responsiveness, contributed positively to the successful execution of the project, ensuring alignment with your company's objectives and needs.
What was your primary form of communication with Odox Softhub?
- In-Person Meeting
- Virtual Meeting
- Email or Messaging App
What did you find most impressive or unique about this company?
The most impressive aspect of this company lies in their exceptional commitment to personalized solutions tailored precisely to our needs. Their ability to seamlessly integrate innovative technology while maintaining a deep understanding of our specific industry nuances was truly remarkable. Additionally, their unwavering dedication to responsive communication and flexibility throughout the project was highly commendable, ensuring a collaborative and successful partnership.
Are there any areas for improvement or something Odox Softhub could have done differently?
While Odox Softhub demonstrated commendable expertise and dedication, a potential area for improvement could be in refining their initial project scoping phase to ensure even greater alignment with specific client expectations. Additionally, more frequent progress updates during certain project phases could further enhance transparency and streamline communication.
RATINGS
-
Quality
5.0Service & Deliverables
"Excellent quality and attention to detail in service and deliverables."
-
Schedule
5.0On time / deadlines
"Generally met deadlines; occasional adjustments were effectively communicated."
-
Cost
5.0Value / within estimates
"Reasonable cost with good value for the services provided."
-
Willing to Refer
5.0NPS
"Highly likely to recommend Odox Softhub due to their expertise, dedication, and overall positive experience collaborating with their team.
