Hyperlink InfoSystem

BACKGROUND

Please describe your company and your position there.

I am owner of IndianChef, a startup that provides the finest vegan food in Sydney, Australia. Our startup's name is BATMAN delivery.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Hyperlink InfoSystem?

My partners and I had an idea for a food delivery application that would provide interactive features for users. We hired Hyperlink InfoSystem to convert our ideas to reality.

We also offer late-night deliveries, enabling users to order anytime during the day or night. We are branding late-night deliveries as BATMAN delivery. Hyperlink Infosystem has worked with Papa Johns, which was one of the main reasons why we hired them.

What were your goals for this project?

We wanted to be one of the best food delivery providers in Sydney. We also now own a chain of restaurants in Sydney, and our app has many innovative features that we cannot reveal currently, since it has not yet launched.

SOLUTION

How did you select this vendor?

We went online and searched for the best mobile app development company in India, since Australian developers were very costly. We also read about them on Clutch, which gave us more confidence.

We tried contacting many other IT companies listed on Clutch, but Hyperlink Infosystem responded fastest. We have also contacted a few past clients of Hyperlink Infosystem, and all of them were very satisfied with their work.

Describe the project in detail.

Since the project is under beta testing, I cannot disclose much about it. It’s a unique restaurant food delivery application.

What was the team composition?

They gave me a project manager, mobile iOS and Android app developers, testers, web developers, and graphic designers. The size of the team was fixed. The project manager was great. He understood my requirements clearly and executed them well.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

We have already completed the first phase of development, and are now working on the second phase.

How effective was the workflow between your team and theirs?

We used to manage communication through their internal project management software. We’ve also have been communicating through Skype and phone calls.

What did you find most impressive about this company?

Their best quality was their communication and ability to understand what we require. We used to argue, but then they explained things to us in a clear way.

BACKGROUND

Introduce your business and what you do there.

I am part of a startup that is being funded by a Fortune 100 company and their startup incubator. Our public offering is a virtual reality as an SDK [software development kit] product which allows developers to monetize their content.

I am the head of operations.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Hyperlink Infosystem?

We were looking for a developer who could help us test the SDK, implement the SDK into apps, and provide feedback on how to make the SDK better for other developers and users.

How did you come to work with Hyperlink?

We found them on Google Play. We saw that they had a number apps which would be a good fit for our SDK. The apps that we were looking at, which I think were a mixture of VR [virtual reality] apps and more typical ones, had very good reviews and so we reached out to them. We learned more about them and it seemed like it would be a good fit. Their portfolio and the speed with which they responded gave us confidence to work with them. It was clear that they cared about our project and they wanted to do it – you could sense their passion, for lack of a better word. We’re a team that needs to move very quickly and having developers that feel the same way is very important.

SOLUTION

What was the scope of their involvement?

They have been mostly working on implementing and testing our SDK with pre-existing apps and providing feedback on it. They’ve implemented it in a couple of their different apps. We work out improvements to the SDK as we go from version to version with them.

What is the team dynamic?

They don’t provide us resources so much as they provide us the content we need. They give us feedback on the SDK and tell us the things they're going through and we do the same for them. We tell them about updates we make and they tell us what they think.

What is the status of this engagement?

We started working with them in March and we’re still working on the project together.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

They've successfully been able to pass four or five versions of the SDK. There are a couple of iterations and things change with each version so that’s an important milestone for us. The SDK is in a private beta - so we reach out to developers we think will benefit from it. Anyone can ask to use it. That said we haven’t announced it publicly and don’t have much in the way of metrics. Hyperlink did have a part to play in making our developer materials better. They gave us feedback on the developer onboarding systems and how to make our setup guides easier to use and more in line with how developers such as them are using it.

How did Hyperlink perform from a project management standpoint?

I think their project management skills have been very strong. The communication has actually been great. A lot of the time it seems like we’re the team sending them a ton of [unorganized] messages in quick succession which is unfortunate. They usually get back to us extremely quickly and follow up if we haven't responded which is helpful. We have been working with them over email or video calls mostly.

What did you find most impressive about them?

I have to go back to the communication piece. It’s rare to find companies that are so on top of communication as much as Hyperlink.

Are there any areas they could improve?

I can’t think of any in particular. They’ve done what we asked.

Do you have any recommendations for someone who would be considering hiring Hyperlink?

I don’t think this is specific to Hyperlink, but it’s more helpful having video calls to troubleshoot problems together. Otherwise, problems can take longer to resolve. Frequent video calls wasn’t the default arrangement we had with them, but they’ve been willing to accommodate us on that.

BACKGROUND

Introduce your business and what you do there.

I’m the director of Van Holdings (Pty) Ltd. We are a South African investment business that is constantly looking for new and existing projects that aim to impact various fields.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Hyperlink InfoSystem?

I was interested in coming up with an augmented reality game, but I had a very broad spectrum of what I was looking for the game to do. As long as the app was able to function seamlessly with augmented reality, and performed well as a platform, I would be satisfied. We don't really have a lot of augmented reality apps in general — let alone games, so we needed to find someone that could do the job.

SOLUTION

What was the scope of their involvement?

I was interested in combining a Pokemon Go-type game using augmented reality and GPS coordinates and integrate it with hunting. The game would allow people to come in contact with the rarest and most dangerous animals from around the planet, using the latest augmented reality technology to place these wild animals right outside a gamer’s front door, school, shopping center, or anywhere else they may be.

We bounced ideas back and forth, and they took care of the design process from there going forward. The app was built for iOS and Android. I generally was in contact with the project manager and the lead developer of the project, and then spoke once or twice with the CEO.

How did you come to work with Hyperlink InfoSystem?

I'd done quite a bit of research on app development companies before I started the process. I found Hyperlink through a Google search; I typed in “top augmented reality app companies” and they were listed second or third. I also stumbled upon a magazine that reviewed mobile games, and they were recommended in it. The reviews that I had followed up on their website claimed that they were very advanced with augmented reality apps.

I reached out to them and they were speedy in their response, professional in their approach, and accommodated any queries or concerns I had. They seemed to grasp the objective of where I wanted the game to go, so we followed the process from there.

How much have you invested with Hyperlink InfoSystem?

We have invested about $50,000.

What is the status of this engagement?

I reached out to them in August last year [2016], and the project wrapped up at the end of May [2017]. We launched on June 1st. They’re providing free 3-month support after the launch of the app.

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

The quality of their deliverables was great and always above expected. We sometimes missed each other on the idea, but that's from just interpreting what's on the emails and was quickly fixed. I've seen very few games with the level of quality that the one they’ve produced has.

VirtuHunt has successfully been launched as the world’s first augmented reality hunting game. It is quickly climbing the ranks in the App and Play Stores. Currently, we have about 1,700 downloads on Android and over 500 on Apple in just over a week. It’s had a lot of great reviews — only positive feedback regarding gameplay, graphics, and overall excitement. There are no reviews yet on the iOS platform since it's still very fresh to iOS. It's been on Android for about 2 weeks longer.

The overall success of the app remains to be seen. Obviously, no one is going to type in the name of our game without knowing about it. We’ve just finished our advert in New York, which I'll start advertising tomorrow, and that will have a great impact on the success of the game.

How did Hyperlink InfoSystem perform from a project management standpoint?

We had a slight communication barrier when I started working with them because they had quite a strong accent over the phone. Once everything started running on email, they were very quick at responding. Besides email, we spoke over Skype and WhatsApp.

What did you find most impressive about Hyperlink InfoSystem?

The main benefit of working with Hyperlink was the value for money. For the amount that I've paid them compared to what I received as a product, it's far surpassed the value.

Hyperlink InfoSystem goes the extra mile in understanding exactly what their client’s objectives are and are always welcoming with new ideas. It was a seamless and unparalleled partnership.

Are there any areas Hyperlink InfoSystem could improve?

Not at all. If there was anything that I wanted to change throughout the process, I would let them know and they were more than willing to alter course or adjust accordingly. They've always been very responsive to my requests.

BACKGROUND

Introduce your business and what you do there.

Our company was created to lower the overall cost of health insurance for patients. At the same time, we wanted to improve the quality of care through the creation of a simple app. For a minimal cost, we put doctors in patients’ homes within an hour. The app allows patients to see which doctors are available in their neighborhoods. Patients can pay ahead for services and book appointments. The app is supposed to be a place where doctors can moonlight and offer their services for a very discounted price. Since being close to patients lowers the overhead, everything is based on geolocation. The doctor app alerts users about appointment requests, which they can either accept or deny. Doctors can use the app to review symptoms. Once an appointment is accepted, they can go to patients’ homes for consultations. After this, the patients and doctors can rate each other. I'm a co-founder of the company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Hyperlink InfoSystem?

We wanted to address several health care challenges. First, we wanted to lower health care costs for patients as well as overhead expenses for doctors. We also wanted to avoid the unnecessary cost associated with unnecessary emergency room visits as well as decrease a patient’s waiting time for minor ailments. By creating a virtual health care environment, we hoped to improve the doctor-patient relationship.

We needed help with developing the application and integrating it with the website. We had a shell in place, but we needed someone who could develop and test it. It had to be a viable product.

SOLUTION

What was the scope of their involvement?

Hyperlink InfoSystem developed our system. We worked with a total of six people from Hyperlink’s iOS and Android teams, including their main developer. Although I am familiar with some aspects of coding, I’m a novice so I can’t provide many technical details. We needed the app to be stable, user-friendly, and widely usable. It needed to have common elements like a five-star rating system and a login process. Although it would be a new product, I needed users to have familiar features.  

How did you come to work with Hyperlink InfoSystem?

I visited a lot of developer blogs to discover who the leading people were. Around 1–1 ½ years ago, Hyperlink was one of the top app development companies. They have multiple products out on iOS and Android. I started reading the comments of their clients, and everything was positive. Hyperlink was able to deliver on time, within the specs required, and at the right price.

How much have you invested with Hyperlink InfoSystem?

So far, the cost of Hyperlink InfoSystem’s work has been around $20,000.

What is the status of this engagement?

The project started in May 2016, and the app was done by May 2017. There are additional modifications to come.

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

I’d never worked with a foreign company before, so I was apprehensive about how things would work out. Fortunately, Hyperlink met or exceeded our expectations every time. The app works to our liking. Although the preliminary reviews look very promising, it is still too early to provide any metrics.

We’re very excited about the app’s potential growth. We found out that insurance companies also need this service. Given this information, we believe that the service will become larger than we had ever expected.

How did Hyperlink InfoSystem perform from a project management standpoint?

We used Skype for communication, and it continues to be an essential tool for our project. The language barrier was an issue at the beginning. Once we became accustomed to their tone of voice, accents, and mannerisms, we were fine. We extended the project from six months to one year because we started adding features. While Hyperlink missed several deadlines within that year, the product itself was delivered on time.

What did you find most impressive about Hyperlink InfoSystem?

They always met our expectations. If we were unhappy with their work, Hyperlink’s entire team worked after hours to fix things and make sure that everything was to our liking.

Are there any areas Hyperlink InfoSystem could improve?

This is only a minor point, but it would have been nice to be introduced to the coding team before the project started—just to know their first names and their contribution to the work. Eventually, I did get to know the team better.

Also, We wanted to do a couple of things with the app design, but the technology wasn’t there. If it was, it came at a very high cost and required many hours to get right. For example, we couldn’t put the patient and doctor sides together because of size limitations. Whoever the user was, they would only be using half of the app. Otherwise, it would have been too convoluted. As a result, we currently have 4 mobile applications, 2 each for Android and iOS devices. However, both versions use the same script. If both versions of the app were loaded on the same phone, they’d be competing with each other. In this situation, the app doesn’t function as fast as I want it to. It’s not likely that a patient would load the doctor app as well, or vice versa, but it’s something to consider. We’ll take care of this issue in the next versions.

BACKGROUND

Introduce your business and what you do there.

We are a software company that focuses on bringing people all over the world closer together through the use of technology and unique selling points. I’m the managing director and founder.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Hyperlink InfoSystem?

We were trying to come up with a unique concept to connect users all over the world by focusing on lifestyle traits and engagement through their own community.

SOLUTION

What was the scope of their involvement?

The scope of the project was for six to eight months. The services provided were ongoing communication between the project manager and my own iOS and Android developer, tester, business analyst, and with Harnil [Oza], their CEO.

How did you come to work with Hyperlink InfoSystem?

I selected this company due to price, previous work, professionalism, customer service, and satisfaction.

How much have you invested with Hyperlink InfoSystem?

The amount we've invested is confidential but we have worked with roughly eight team members.

What is the status of this engagement?

The engagement is ongoing as I'll continue to make upgrades which Harnil and the team can advise me on. It took 8–9 months to complete the initial project. We finished the Android app by the end of December 2016 and started iOS in January of 2017.

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

The app looks great and it works extremely well. It has had a good response on the Google Play and iOS stores. It’s also very easy to use, and the best part is that there is a lot of potential for future upgrades, which Harnil and the team will continue to advise and assist me with.

What did you find most impressive about Hyperlink InfoSystem?

Being able to have direct communication with the founder is important, and their level of client satisfaction is high. Harnil is extremely responsive as is the rest of their team, and he is always ready to assist however he can. He truly cares about his clients’ businesses and helps them to achieve success.

Are there any areas Hyperlink InfoSystem could improve?

There is not much that they could improve upon. I'm very happy with their level of service.

BACKGROUND

Introduce your business and what you do there.

The company has released a new rideshare app in Australia. I’m a co-founder.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Hyperlink InfoSystem?

We wanted to create a rideshare app that was different than Uber. I needed someone to build the app in the way I wanted in the budget I could work with.

SOLUTION

What was the scope of their involvement?

Hyperlink InfoSystem built both the iOS and Android application consisting of two apps for drivers and two apps for passengers. They built the framework for the apps and did the design as well. It was a fully customized application with a lot of out-of-scope work. We didn’t want just to launch an app that was a carbon copy of one that was already on the market. I needed to communicate what we wanted in our app. We have now contracted Hyperlink InfoSystem for ongoing maintenance and support.

How did you come to work with Hyperlink InfoSystem?

I relied heavily on web based reviews about Hyperlink InfoSystem. I didn’t find any negative feedback about them. They’re very competitive in their pricing compared to Austria.

How much have you invested with Hyperlink InfoSystem?

[I want to keep that confidential.]

What is the status of this engagement?

It took Hyperlink InfoSystem 5 months to complete the initial build of the product. We started working with them in August 2016, and we are continuing to add more features and refinements.

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate productivity, quality of work, or the impact of the engagement?

Hyperlink did everything we expected and probably more regarding the services and skills that they brought to the table. The apps have been launched for nine weeks now, and we’ve had 930 user downloads.

How did Hyperlink InfoSystem perform from a project management standpoint?

I was lucky to have the project manager that I did because he understood the concepts of what we wanted quickly. He became an integral part of our organization in terms of recommending new products and features in the app. We communicate with Hyperlink InfoSystem through email, Skype, and instant messaging. I like that better because we need to move quickly. We use basic documents as checklists to keep tasks organized.

What did you find most impressive about Hyperlink InfoSystem?

The owner is also very engaged and approachable in the business. I don’t think I’ve ever worked with a business where the owner gave me his number and I can contact him any time of the day if I have any issues.

Are there any areas Hyperlink InfoSystem could improve?

It’s good to be very clear in the requirements when you have customized features. I think that’s probably common when you’re crossing language and cultural barriers. The project manager and I make sure that we know what the other person is trying to communicate.

BACKGROUND

Introduce your business and what you do there.

We have a big chain of 5-star hotels in Hong Kong and have been in this industry for more than 25 years. I am an IT [information technology] director and handle all queries and enhancements needed in our hotel IT operations.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Hyperlink InfoSystem?

Our goal was to build a solid application and web system that helps our customers and staff members so that the workflow is fast and hassle-free. Previously, we were using traditional methods for hotel management, which were time-consuming processes and didn't have the flexibility to add additional services. We are currently using this application for one hotel and will implement it slowly to all of our hotels.

SOLUTION

What was the scope of their involvement?

With Hyperlink InfoSystem, we are building applications for iPads, iPhones, Androids, and the web system for our hotel management. The services that we provide in our app and web system include providing an individual iPad and credentials to users when they check n to our hotel. This app is made for all users – our customers, staff members, hotel managers, and administrators. Customers can use this app to check the layout of the hotel. For example, if they would like to gym or spa, then they can use this app to search for their destination. Customers can also use this app to order all services like food and room cleaning. They can even chat and video call our hotel manager. Customers can also book a specific time slot for room cleaning service. This request goes to all nearby room cleaners, and the available resource can accept the request. It also helps in managing requests and saves a lot of time for room cleaners.

This app has helped our customers to get more personalized service and helped us to reduce our workload, resulting in a reduction – in some part – of our operational costs. Customers can also give reviews to specific hotel departments. Our staff members use this app to take orders and deliver them to correct room. They can even use this app to get information about past orders and customer reviews. Finally, admin can use the app to provide instruction to staff members and help customers.

How did you come to work with Hyperlink InfoSystem?

We did a lot of research on the Internet for best app development company offering cost-effective solutions. We found Hyperlink InfoSystem on Clutch. We interviewed many companies from the United States, Canada, Europe, and Asia. We selected Hyperlink InfoSystem as they already had solid experience with building hotel management applications and web solutions. They even traveled to our offices in Hong Kong for a personal meeting. They also provided us a good presentation on what they've understood about our needs and what should be the best solution for those needs. Their development team knows all of the front-end and backend aspects of our required solutions. They provided a very cost-effective and quick solution.

How much have you invested with Hyperlink InfoSystem?

The approximate cost of the project was $65,000. We received many quotes from other companies that were 10 times higher than their price.

What is the status of this engagement?

The first phase of our project was completed in 8 months, which was quicker than we expected.

RESULTS & FEEDBACK

What did you find most impressive about Hyperlink InfoSystem?

We are fully satisfied with our experience with Hyperlink InfoSystem. All the stages in our first phase of development were handled efficiently by the team. They were always prompt in their response to our queries and gave us good suggestions and solutions throughout the development phase. We are already in discussion with them for a second phase of development, which will get started soon [as of January 2017]. They were always prompt in their response to our queries and are very knowledgeable. They work hard to get the work done before it was due according to the timeline and provide great support as well.

BACKGROUND

Introduce your business and what you do there.

We have developed an application named Delvy, offering delivery services for Papa John's franchisees. I am the president of the franchise group in New York.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Hyperlink Infosystem?

There are many Papa John's restaurants in the New York City area, and we wanted to come up with a more efficient way of making deliveries. Currently, each restaurant has its own drivers, which means that during off periods, those people still need to be paid.

SOLUTION

What was the scope of their involvement?

We have developed an Uber-like app which allowed us to track drivers through a GPS and make the system more efficient.

Our solution consists of a driver app, a store app, and a dispatcher app. The first version of the system was meant to work at a store level, but we've made 4-5 iterations since. The second phase of the app's development will revolve around automation algorithms for dispatching deliveries based on loads, distances, and other factors.

How did you come to work with Hyperlink Infosystem?

I found Hyperlink Infosystem by chance, through one of their blog posts, while I was looking for a way of developing an Uber-type app. I visited their websites and reviewed the type of work done by Hyperlink Infosystem. I was impressed, so I called them up and had a conversation around my ideas.

How much have you invested with Hyperlink Infosystem?

This is confidential, but I can say that Hyperlink Infosystem was competitively-priced.

What is the status of this engagement?

We started working with Hyperlink Infosystem in April 2016. We have a continuous relationship, and Hyperlink Infosystem has constantly delivered what we wanted.

We're currently working on creating a generic version of the solution, allowing other restaurants to perform deliveries through it.

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

Through our solution, drivers are no longer dedicated to specific locations, but simply go to whichever restaurants are the busiest. This has allowed to us cut down labor costs by 30%.

How did Hyperlink Infosystem perform from a project management standpoint?

We have worked with Hyperlink Infosystem's project manager for any changes we needed to make. We typically send specs to Hyperlink Infosystem's team, they review our work, and we discuss it. The collaboration has been good.

We didn't use any particular project management tools. I simply email ideas in layman's terms to Hyperlink Infosystem, given that I'm not a programmer.

What did you find most impressive about Hyperlink Infosystem?

Hyperlink Infosystem's turnaround time is excellent. The project manager and other team members I've worked with are knowledgeable and have had a good grasp of what I was looking for, without requiring me to talk in computer language.

Are there any areas Hyperlink Infosystem could improve?

We should have started working with Hyperlink Infosystem earlier. They've been great and allowed us to make significant changes to the system over the course of the development.

BACKGROUND

Introduce your business and what you do there.

It is an online tutoring marketplace for online tutors with an interactive whiteboard, mobile app, and PayPal billing integration. I am the founder.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Hyperlink InfoSystem?

We needed to develop a web platform with an integrated mobile solution that would allow me to capture analytics for business growth.

SOLUTION

What was the scope of their involvement?

Hyperlink InfoSystem was involved in the creation of a web platform with internal user communication, the creation of a mobile app, integration of mobile and web solution, PayPal billing integration, setting up of Digital Ocean server, implementation of Google Analytics, and web tools for generating reports of user database and usage.

How much have you invested with Hyperlink InfoSystem? 

This is confidential.

What is the status of this engagement?

The engagement lasted just over 6 months in total.

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

We have good feedback from users. Over 4,000 users are active on the database. There’s a clear view of analytics for business growth and future investors.

What did you find most impressive about Hyperlink InfoSystem?

Hyperlink’s enthusiasm and team effort together summed with great client rapport and flexibility meant that I could launch my business in a fast and cost-effective way without having to put together a local team to deal with the development at a proof-of-concept stage. This saved me time, money, and lots of stress. Great customer support. Very responsive, extremely professional and keen to deliver good quality products.

BACKGROUND

Introduce your business and what you do there.

We are one of the largest companies in the world that is performing TV and online audience research. We are finding out what kind of people are consuming various media like TV or online, and providing this information to the industry.

I am the global digital director, meaning I’m taking care of the digital side of things, so enriching TV audiences with what now is video. Non-standard platforms are contributing more and more to the audiences and sometimes bring very specific audiences to classical TV.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Hyperlink InfoSystem?

We had worked with a freelancer on the development of a software that we are using to identify panelists that are willing to give us some information on the social demographics. That software allowed us to find them in a vast big data set so we can see something about their specific usage. We worked with a freelancer and we had found ourselves in a situation where that relationship went pretty foul, pretty rapidly because he had other priorities and we needed someone who would pick up the pieces of that project, put it back together, and drive it forward.

SOLUTION

What was the scope of their involvement?

It was mobile development on iOS and Android platforms.

How did you come to work with Hyperlink InfoSystem?

I don’t really remember. I remember surfing across a number of sites. I think, when we started out with Harnil [Oza, Founder] and his guys, they were significantly smaller than they are nowadays.

How much have you invested with Hyperlink InfoSystem?

We have invested $50,000 to $200,000.

What is the status of this engagement?

It has been completed. We’ve undergone a significant structural change. We have made several acquisitions, including companies that have substantial resources in mobile development. At a pertinent time, Harnil and the team were asked to hand it over, which they did without any grudge or without putting up any resistance. They were quite helpful in doing so and are continuing to do so. Even now, we can come back to them with questions and they’re being answered right away, and I haven’t seen an invoice for them yet.

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

It was rolled out successfully in a number of markets that we serve, like the UK, Denmark, Switzerland, and others. It was rolled out internationally. It has been quite a success story.

What did you find most impressive about Hyperlink InfoSystem?

I think it was their flexibility. I had worked with other outsourcing partners before. Sometimes it’s hard to find someone who’s very good at requirement capture. I found them very good at that. Also, we were challenged a couple of times on the requirements. So we were working in a waterfall model. I think their flexibility or their willingness and ability to adapt what we actually wanted to achieve was great. Sometimes I, or others, have pretty strong ideas on how things should be achieved and they weren’t shy to let us know when they thought we were going astray. That was very good. In some parts, they took on of a more trusted advisory role than just someone who is merely just being an outsourced development resource. My former experiences with some of those are that if you tell them to hammer a square peg into a round hole, they would do that all day long without questioning you. That was never the case with Harnil and his team. Of course, there are some cultural idiosyncrasies and some cultural differences, but we were aware of those. When you’re aware of those, they prove to be very good partners.

Are there any areas Hyperlink InfoSystem could improve?

I do think in terms of making sure results are being written down and keeping accurate notes of what is being said. Sometimes, I had the feeling they weren’t too good at that. It didn’t have any negative impact on the product in the end, but in some ways, sometimes it led to a lengthier process until we got to where we wanted. They need proper notes and proper minutes of a meeting. They have improved on that over the course of the project, which was more than two years ago now.