Hyperlink InfoSystem

BACKGROUND

Please describe your company and your position there.

I am the founder of a new mobile application that aims to bring a fresh twist to the current social network setup. Between life’s fast pace and our obsession with our phones, finding new people to share a deep connection with is becoming more and more difficult, and social media does not necessarily make it any easier.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Hyperlink?

I hired Hyperlink to create a custom mobile application for Android and iOS as well as the accompanying website.

What were your goals for this project?

I wanted to creatively adapt current technology to bring more positivity to social media.

SOLUTION

How did you select this vendor?

I knew Indian companies tend to produce top-notch apps at affordable prices, so I searched Google for “best mobile app development companies in India.” I shortlisted several of the companies that appeared on multiple lists, one of which was Hyperlink. After conducting more thorough research and sending out inquiries, Hyperlink ultimately ranked the highest. Their ISO certification was also a bonus.

Describe the project in detail.

All I had was an idea, so I needed a good company to help bring it to life.  Also, since the leading social networking apps are dominated by global giants, I wanted a sound app with excellent UI/UX to help attract potential users.

What was the team composition?

The team consisted of one project manager; two senior iOS developers; two senior Android developers; one senior web developer; one QA expert; one graphic designer; one sales manager; and one technical analyst.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

The app has not yet launched, so I cannot speak to that at the moment.

How effective was the workflow between your team and theirs?

The workflow was very effective. We used primarily WhatsApp for general matters, which allowed for instant communication, and Zoho Projects to discuss development and technical issues.

What did you find most impressive about this company?

Their exceptional customer service facilitated seamless problem solving. In addition, the app’s quality thus far has convinced me that my money has been well spent. Hyperlink was definitely the best choice.

Are there any areas for improvement?

I would have preferred that they challenge my ideas or suggestions more. They have substantial development experience that I simply do not. Not everything I thought I wanted in the app would be best for the UX, so I would have appreciated hearing their constructive criticism.

BACKGROUND

Please describe your company and your position there.

I’m the CEO of a recruitment agency. We connect recruiters with job candidates. Our operations initially took place entirely offline, but we’ve started to use online platforms and social networking sites to supplement our efforts.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Hyperlink InfoSystem?

We engaged Hyperlink InfoSystem to design the UI/UX and develop an application for iOS and Android devices.

What were your goals for this project?

We wanted to make it easier for users to access our services. The ultimate goal was to attract new leads and grow our business.

SOLUTION

How did you select this vendor?

After reading reviews on Clutch, we interviewed several companies. Hyperlink InfoSystem stood out to us by offering excellent support and comprehensive solutions to our challenges. They also were located nearby our office, which made communication more efficient.

Describe the project in detail.

Hyperlink InfoSystem built an iOS and Android app for job seekers. It included a web-based panel for recruiters and an admin panel for our internal use. The app connects recruiters and job seekers based on their criteria for candidates and job openings.

The platform uses complex metrics and algorithms to aid the matchmaking process. Hyperlink InfoSystem understood those metrics easily and implemented them within the app. After creating the UI/UX, they developed the app and the web panels.

What was the team composition?

We worked with an individual resource for each platform. In addition to an iOS developer, an Android developer, and a web developer, the team consisted of a UI/UX designer, a QA engineer, a project manager, an account manager, and a technical analyst. Shadow resources also assisted on all platforms, which was helpful.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

We launched the app in mid-December 2018. At a demo event, the platform received an overwhelming response from visitors. In just under two months, over 100 companies have registered as paid users, and the app has two million total users. Hyperlink InfoSystem has stayed on to provide maintenance services. We’re looking into a second phase of development to add features soon.

How effective was the workflow between your team and theirs?

The project ran effortlessly from beginning to end. During development, our team of QA users tested each milestone’s deliveries—consisting of application builds and web backend links—alongside the Hyperlink InfoSystem QA team. Every delivery met our standards of quality.

What did you find most impressive about this company?

Hyperlink InfoSystem demonstrated excellent communication skills and accessibility. Their technical expertise and quick understanding of our needs enabled a smooth project from start to finish.

Are there any areas for improvement?

No, I can’t think of anything.

BACKGROUND

Introduce your business and what you do there.

I’m the product head at Optimystix Entertainment, a TV production house. We’re focused on creating mobile games and interactive projects.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Hyperlink InfoSystem?

We needed to hire a company to develop our app for both iOS and Android platforms.

SOLUTION

What was the scope of their involvement?

We began the process by providing them wireframes, which they used for creating the UI. With that, they provided us with a demo of the app. The basic functionality is for live streaming a show in which viewers can participate and be a part of the game show. We’re now in the final stage and are testing the app. Hyperlink InfoSystem will be providing two months of free bug fixing.

How did you come to work with Hyperlink InfoSystem?

When I Googled the top companies in India, I found them on Clutch as being the highest rated.

How much have you invested with them?

We’ve spent 2.5 million Indian Rupees (approximately $35,124 USD) so far.

What is the status of this engagement?

We started working together in September 2018 and the collaboration is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

There are no major bugs in the products so far.

How did Hyperlink InfoSystem perform from a project management standpoint?

I love working with them because they’re really good with communication and with their overall service. Their project manager met with us weekly and asked for feedback. We use Zoho and Skype to communicate.

What did you find most impressive about them?

Their communication and customer support are really good.

Are there any areas they could improve?

They’re great at doing what we tell them to do, but they should have people who can provide suggestions and new ideas. They’re talented but not good at coming up with something new themselves.

Do you have any advice for potential customers?

The client should be clear in terms of what their objectives are and what features they want to have.

BACKGROUND

Please describe your company and your position there.

I'm the owner of a facility management business that serves consumers and coporations. 

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Hyperlink InfoSystem?

We hired Hyperlink to mobilize our service portfolio and make our customer journey easier and more convenient.

What were your goals for this project?

We wanted to automate the ordering and customer review process and digitalize the entire experience.

SOLUTION

How did you select this vendor?

After searching online, I made a short list of potential vendors and contacted three of them. I selected Hyperlink because they were proactive in responding and provided detailed feedback.

Describe the project in detail.

They're creating a website and two mobile apps for Android and iOS. One of the apps allows service providers to manage requests, automate the order cycle, and simplify processes. The other app enables customers to reach nearby providers, book services, and manage payments and reviews. We're currently in the final stage before launch.

What was the team composition?

When we signed the contract, my account manager introduced me to the project manager, the web developer, the designer, the Android developer, and the iOS developer.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

I'm satisfied with the results they've delivered. The team is engaged and committed to supporting my business. Drawing from past experiences, they've proposed improvements to the ordering process.

How effective was the workflow between your team and theirs?

The team goes the extra mile and addresses issues on time. They share project time frames, provide weekly status updates, and are set to complete the project within the timeline.

What did you find most impressive about this company?

I appreciate their dedication to making this project successful. I couldn't expect any more of them.

BACKGROUND

Introduce your business and what you do there.

I’m the owner of Skkyn Technologies, a technology startup located in Dubai. Users can order on-demand car washes at their home or office through our app or website. We also have an employee app for coordination.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Hyperlink InfoSystem?

We hired Hyperlink InfoSystem for development support. 

SOLUTION

What was the scope of their involvement?

After finalizing a deal, we completed the first version of our product within two and a half months. Hyperlink InfoSystem developed one mobile app for iOS and two Android apps for clients and employees respectively. 
Our product has been live in the market for six months now, and we’re planning to expand to other territories. We’re currently building the second version of our website and the sixth version.

What is the team composition? 

On the commercial business side, I work directly with the CEO. A Senior Business Manager handles our daily communication.

How did you come to work with Hyperlink InfoSystem?

We prepared a software requirement document for our website and our apps and approached multiple organizations to develop them. After a careful review process, we found that Hyperlink InfoSystem had the most competitive prices. They had the experience to complete our project in the timeframe that we wanted. I flew over to their office and was satisfied with their office setup. We finalized the deal after that meeting.

How much have you invested with them?

We spent $40,000 on their services.

What is the status of this engagement?

We’ve been working together since September 2017.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The product has been live since February. Hyperlink InfoSystem delivered a complete product based on the requirements we gave them. Taking customer feedback into account, we made a second version. They’ve continued to improve the UX, functionalities, and additional services in each new iteration. We’re happy with the work they’ve done.

How did Hyperlink InfoSystem perform from a project management standpoint?

Hyperlink InfoSystem always responds promptly. At times, we’ve faced urgent issues and bugs, and they’re always there to support us as soon as possible. 

The whole project was successful because of the project manager. He clearly understood our requirements and translated them to the developers on his side. We receive frequent updates on progress, issues, status, and what can be improved. He does a fantastic job of delivering the ideal service we need. 

What did you find most impressive about them?

I was impressed by the quality of Hyperlink InfoSystem’s work concerning the quote they gave us. They offered the most economical solution for our company. Other vendors could have made the same product quality, but they would have charged much more. 

Are there any areas they could improve?

They could provide support every day of the week. If there’s an issue on Sunday, we have to wait until Monday to resolve it.

Do you have any advice for potential customers?

As long as any new client has the proper requirements written down in a detailed document, Hyperlink InfoSystem will deliver the product. They fully comprehended the scope of the project and all our expectations.

BACKGROUND

Please describe your company and your position there.

I’m the CEO of a document translation and interpreting company, providing on-site interpreters for legal proceedings as well as document translations for attorneys and government agencies.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Hyperlink InfoSystem?

We needed help replacing our existing database and management software with a custom-built business processes platform that is customizable for our needs.

What were your goals for this project?

We wanted a solution that could manage business processes, such as automating accounts payable and accounts receivable. It also needed to provide workflow automation and API integrations to external services.

SOLUTION

How did you select this vendor?

I tried several other vendors with little success; the project was not advancing. I selected Hyperlink InfoSystem after reading their positive reviews.

Can you go into detail about the services they provided and the scope of the project?

Hyperlink InfoSystem managed the entire project, starting by determining the scope of work. Their team did all of the graphic design, coding, and integrations. They created a multi-faceted platform that includes a customer portal and multiple business management features.

What was the team composition?

Hyperlink InfoSystem provided a dedicated project manager and an agile development team. We also worked with a business manager and a designer.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

This project was very complex and required an advanced understanding of our industry. Their level of intelligence and comprehension of the minute details was quite impressive. They even were able to suggest valuable changes to our initial ideas.

How was project management arranged and how effective was it?

They held regular meetings with our team to keep us in the loop throughout the process. Our assigned project manager was incredible. The project manager met daily with me so they could really understood all the requirements. They had excellent follow-up and attention to detail.

What did you find most impressive about this company?

Having a dedicated project manager—who understood the project almost better than I did—was very important. I’ve worked with several other developers before and there’s no comparison to Hyperlink InfoSystem. Our platform is very complex, with many advanced functions and features, yet it was not a problem for their team. They were honest and consistent throughout the process. They never charged me extra, even though the project required immense amounts of hours.

Are there any areas where they can improve?

Nothing comes to mind.

BACKGROUND

Please describe your company and your position there.

We're one of the biggest financial service providers in Singapore. We work with banks, insurance, and financial consulting services. I'm one of the board directors.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Hyperlink InfoSystem?

People were investing millions of dollars in Bitcoin and cryptocurrencies, so we wanted to develop something similar.

What were your goals for this project?

We had many customers asking for these services, so we wanted to create something to address that needed.

SOLUTION

How did you select this vendor?

We needed a vendor and initially got quotes from many companies in Singapore and the U.S. They quoted millions of dollars for the project, so we began to search for Indian companies. We went online and my IT head helped us out.

When we initially talked with Hyperlink Infosystem, they were new to this technology and had just one project with Blockchain. However, many other companies lied and said they had done 50 or more projects like this one. Hyperlink's honesty made them our first choice.

Describe the project in detail.

Some of the app's features allow users to hold their own private keys and digital wallets. We used decentralized exchange (DEX), which isn't common in many apps. We also have multi-coin buy/sell and Bitcoin trading, as well as many other cryptocurrencies. I can't disclose more as it's still under development.

What was the team composition?

We had a team of eight developers working on the project with one project manager. Our main contact was between the project manager and my IT head.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

We've tested the app with around 10,000 employees working with our company and are currently getting their feedback.

How effective was the workflow between your team and theirs?

We get regular weekly updates from the project manager. It was always well tested on their end. We've faced some errors, but that's normal with app development.

What did you find most impressive about this company?

The response was really timely and also they have a good team of experienced developers.

Are there any areas for improvement?

They didn't send the developers to our office in Singapore. If they did, the project process could be much faster, but we're happy with what we've got.

BACKGROUND

Introduce your business and what you do there.

Our mission is making dog care more affordable. We’re a platform where dog owners pay $10 per month for access to unlimited dog boarding and playdates.

It's so cheap because all our dog sitters, who call themselves borrowers, love dogs but can’t own one. They watch the dog for free and have a dog when it fits their lifestyle, while dog owners get affordable care.

We also partner with dog-friendly local establishments like bars and restaurants. If you subscribe, then you get discounts at those places.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Hyperlink InfoSystem?

My partner and I are first-time entrepreneurs in the world of app development.

SOLUTION

What was the scope of their involvement?

We did a lot of preliminary work before hiring them. One of our direct contacts helped us create a scope of work. We spent an excessive amount of time creating a wireframe. We’re pretty detail-oriented, so we documented it well. Once we sent that to them, they began to develop our native iOS and Android apps.

We had to ensure everything was secure, since dogs are like people’s children. Before they can interact with anyone—by liking another profile, writing a review, or starting a conversation—every user has an identity check. We do that through a third-party API that Hyperlink implemented, along with another API that does background checks on our borrowers. Another key feature is our web-based admin panel, which hosts CMS pages, prototypes, and live environments. It’s a cool, functional addition.

They help us with the whole design and marketing process, giving us prototypes and even using us as an example on their website.

What is the team composition?

We mostly communicate with a project manager, who relays all our feedback to the developers. For business matters, we’re in direct contact with the CEO, the founder, and someone who generates project quotes. We’ve occasionally worked with our Android lead.

How did you come to work with Hyperlink InfoSystem?

We saw positive Clutch reviews, then reached out to them and some other firms. After viewing all the portfolios, we appreciated Hyperlink’s transparency, great products, and good prices.

What is the status of this engagement?

We started working together in November 2017 and the work is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We’re in the Google Play store and are launching on the App Store. We’re doing a soft launch now to eliminate bugs and get feedback from our friends and beta testers. Once we reiterate, we’ll do a hard launch. After we launched in the App Store, we started our 30-day support period with Hyperlink.

One of my dev friends was very impressed with the enterprise level software that we got for our first minimum viable product (MVP). It's a relief to have someone with a development background from the U.S. offer good feedback. We also get great feedback on the APIs we use for security.

How did Hyperlink InfoSystem perform from a project management standpoint?

Overall, it’s positive. We've had a bit of a learning curve since they’re in a different time zone, but they handle it well.

We aren't the easiest clients. We’re particular about small design features and workflows, but they are accommodating, transparent, and enlightening. We use email, phone, Skype, and Zoho.

What did you find most impressive about them?

Their transparency and constant communication are impressive. They’ve taken our vision and analyzed, developed, and designed the entire thing. I was very impressed that our scope of work and wireframes became an actual app.

One of their biggest strengths is their mentorship. Their guidelines don’t promise suggestions or guidance, but they go above and beyond. They guide us and tell us if something won’t work. It’s so nice that they understand where we're coming from and help us along the way. They make suggestions based on their experiences and walk us through their previous designs.

Are there any areas they could improve?

They could be a little harsher on us since this is our first time. They would have saved time by telling us that we didn't need to worry so much about the design. What we saw the mockups, we took them as final, so we spent a lot of time nitpicking when they could have been developing.

They could also hire someone who's proficient in writing English. A lot of our feedback concerns grammar. It’s simple, small stuff, but it adds up. The communication barrier was very large in the beginning, but we learned over time. Although this issue is easily overcome, having a fluent English speaker would facilitate constructive communication and create a more fluent transition.

Do you have any advice for potential customers?

Develop a scope of work and think through the process. Having an in-depth, fully-developed vision is important. If you’re fluid, the vision will differ from the finished product. It’s important to start strong so you don’t lose heart.

Get ready for late nights, because you’ll have a few. It’s not their fault at all; that's just how it is when you work with an Indian firm.

BACKGROUND

Please describe your company and your position there.

I am owner of IndianChef, a startup that provides the finest vegan food in Sydney, Australia. Our startup's name is BATMAN delivery.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Hyperlink InfoSystem?

My partners and I had an idea for a food delivery application that would provide interactive features for users. We hired Hyperlink InfoSystem to convert our ideas to reality.

We also offer late-night deliveries, enabling users to order anytime during the day or night. We are branding late-night deliveries as BATMAN delivery. Hyperlink Infosystem has worked with Papa Johns, which was one of the main reasons why we hired them.

What were your goals for this project?

We wanted to be one of the best food delivery providers in Sydney. We also now own a chain of restaurants in Sydney, and our app has many innovative features that we cannot reveal currently, since it has not yet launched.

SOLUTION

How did you select this vendor?

We went online and searched for the best mobile app development company in India, since Australian developers were very costly. We also read about them on Clutch, which gave us more confidence.

We tried contacting many other IT companies listed on Clutch, but Hyperlink Infosystem responded fastest. We have also contacted a few past clients of Hyperlink Infosystem, and all of them were very satisfied with their work.

Describe the project in detail.

Since the project is under beta testing, I cannot disclose much about it. It’s a unique restaurant food delivery application.

What was the team composition?

They gave me a project manager, mobile iOS and Android app developers, testers, web developers, and graphic designers. The size of the team was fixed. The project manager was great. He understood my requirements clearly and executed them well.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

We have already completed the first phase of development, and are now working on the second phase.

How effective was the workflow between your team and theirs?

We used to manage communication through their internal project management software. We’ve also have been communicating through Skype and phone calls.

What did you find most impressive about this company?

Their best quality was their communication and ability to understand what we require. We used to argue, but then they explained things to us in a clear way.

BACKGROUND

Introduce your business and what you do there.

I am part of a startup that is being funded by a Fortune 100 company and their startup incubator. Our public offering is a virtual reality as an SDK [software development kit] product which allows developers to monetize their content.

I am the head of operations.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Hyperlink Infosystem?

We were looking for a developer who could help us test the SDK, implement the SDK into apps, and provide feedback on how to make the SDK better for other developers and users.

How did you come to work with Hyperlink?

We found them on Google Play. We saw that they had a number apps which would be a good fit for our SDK. The apps that we were looking at, which I think were a mixture of VR [virtual reality] apps and more typical ones, had very good reviews and so we reached out to them. We learned more about them and it seemed like it would be a good fit. Their portfolio and the speed with which they responded gave us confidence to work with them. It was clear that they cared about our project and they wanted to do it – you could sense their passion, for lack of a better word. We’re a team that needs to move very quickly and having developers that feel the same way is very important.

SOLUTION

What was the scope of their involvement?

They have been mostly working on implementing and testing our SDK with pre-existing apps and providing feedback on it. They’ve implemented it in a couple of their different apps. We work out improvements to the SDK as we go from version to version with them.

What is the team dynamic?

They don’t provide us resources so much as they provide us the content we need. They give us feedback on the SDK and tell us the things they're going through and we do the same for them. We tell them about updates we make and they tell us what they think.

What is the status of this engagement?

We started working with them in March and we’re still working on the project together.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

They've successfully been able to pass four or five versions of the SDK. There are a couple of iterations and things change with each version so that’s an important milestone for us. The SDK is in a private beta - so we reach out to developers we think will benefit from it. Anyone can ask to use it. That said we haven’t announced it publicly and don’t have much in the way of metrics. Hyperlink did have a part to play in making our developer materials better. They gave us feedback on the developer onboarding systems and how to make our setup guides easier to use and more in line with how developers such as them are using it.

How did Hyperlink perform from a project management standpoint?

I think their project management skills have been very strong. The communication has actually been great. A lot of the time it seems like we’re the team sending them a ton of [unorganized] messages in quick succession which is unfortunate. They usually get back to us extremely quickly and follow up if we haven't responded which is helpful. We have been working with them over email or video calls mostly.

What did you find most impressive about them?

I have to go back to the communication piece. It’s rare to find companies that are so on top of communication as much as Hyperlink.

Are there any areas they could improve?

I can’t think of any in particular. They’ve done what we asked.

Do you have any recommendations for someone who would be considering hiring Hyperlink?

I don’t think this is specific to Hyperlink, but it’s more helpful having video calls to troubleshoot problems together. Otherwise, problems can take longer to resolve. Frequent video calls wasn’t the default arrangement we had with them, but they’ve been willing to accommodate us on that.