Hyperlink InfoSystem

BACKGROUND

Please describe your company and your position there.

CTO at FITECH, a Honduran company oriented to offer technological solutions to achieve a digital transformation of our clients.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Hyperlink InfoSystem?

We were looking for a company to develop an application for the automotive industry in Honduras. Our biggest challenge was to create a business model capable of satisfying the needs that users have when requiring an automotive service / product.

When we shared our idea with Hyperlink, they guided us in the process of understanding the scope that we could have with our application, which we will launch for the Android and IOS platforms.

What were your goals for this project?

Provide a solution to all people with needs within the automotive industry. Allowing them to manage the purchase/sale of cars, search for spare parts and other automotive services including emergency services.

SOLUTION

How did you select Hyperlink InfoSystem?

Since the very beginning, Hyperlink showed great professionalism to fully understand the idea of developing our application. The sales team was proactive, responding quickly to each of our concerns. From the first meeting, the BA understood the flow that our application required as well as they gave us relevant suggestions to make our app the best one.

Describe the project in detail.

The main idea was to develop an application capable of connecting the needs of users with various providers in the automotive industry. Quick, easy and with the security of identifying the correct providers.

During the development of the idea, we provided the flow we wanted in the application and by discussing it with the Hyperlink team, they quickly understood the requirements and provided a satisfactory proposal. In addition to the main platform (app for Android and IOS) a Website in going to be develop with exactly the same features of the app.

What was the team composition?

A very well structure team was assign to our project. Starting with the sales process, they were always cordial and willing to help us with our needs. At this stage a BA was also involved to understand the requirements.

During the development there was a PM who was the direct contact during the whole process. The team of developers had Designers, Sr. programmers, Sr. web developers.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

So far, each of the project stages has been achieved with satisfactory results. The design of the application was well perceived by the first customers and the flow of the application is adjusted to what we wanted. Likewise, the prototypes and website have been well developed and delivered in the established time.

How effective was the workflow between your team and theirs?

Hyperlink assigned to our project a team specialized in each of the necessary areas to obtain the development of a top application. Starting from the design stage, we were satisfied with the results and delivery times.

During development, there was excellent communication between the teams and that helped us to improve our final product more and more. Hyperlink also provide great support and the team is always available to answer any question.

What did you find most impressive about this company?

We were impressed with the ease of understanding from the first moment. Hyperlink fully understood what we were looking for and quickly defined each of the functions and modules needed for our application. His understanding and experience in application development is broad and that was fundamental in our project.

Are there any areas for improvement?

All work up to this point has been excellent! We definitely hope to have a long-term relationship with Hyperlink and it will be without doubt our first option to develop future projects.

BACKGROUND

Introduce your business and what you do there.

I am the CEO and founder of KidCare. We have an app where parents can search for the best service provider closest to them. They can search by location, price, as well as the quality and reviews from other parents who have dealt with these providers.

We cover all kids’ providers like nurseries, daycares, babysitters, schools, afterschool activities, private tutors, and all types of kids services that parents usually struggle to find around them. We collect them all in one app where parents can find them easily and with good feedback from other parents.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Hyperlink InfoSystem?

Initially, I hired another company, but I struggled with the final product. I worked with them for six months and the end product was not satisfactory for me. It didn’t work smoothly and the way I was expecting for my app. I decided to look for another company to help me with the development of the application.

SOLUTION

What was the scope of their involvement?

I was looking for an adjustment, but they advised that we rebuild it from scratch so that we can do anything we want. Instead of one app, they built two iOS/Android apps. One was for the service providers and the other for the parents to search.

They completely redesigned the prototype. Their package is very good because it includes such as the logo and landing pages in both Arabic and English. They were very patient and I worked with them closely when it came to translating the text.

What is the team composition?

My communication was with the project manager who then communicated with the designers. He translated all my requirements into digital input.

He was amazing. He was very fast, and everything was online. At that time, I was very busy at home,but he still made it very easy for me. I am very happy that I found them.

How did you come to work with Hyperlink InfoSystem?

The first companies that show up on Google Ads made me feel like couldn’t trust them that much. I was worried that they would cheat or wouldn't deliver quality work. 

Once I got in contact with the business manager, he was welcoming and explained everything to me. I tried to challenge them just to make sure they were the right company. I told them I would not pay or sign anything before I came and visit the company and see everything.

They said I could come and visit anytime to meet the whole team that would be working on the product. I flew there and we met the business manager and all the team members. 

I went with the full details of my requirements. It was a very clear and easy meeting and I felt very comfortable because they said I could pay after each phase and not in one lump sum. I could stop the project and choose not to continue if I wasn’t happy and that gave me that sense of trust.

The company is huge. They have a lot of developers and designers, and they are very committed. I was really amazed by the company. After that, they began working on it.

How much have you invested in them?

The cost was around $21,000–$22,000.

What is the status of this engagement?

It began in mid-February 2020 and we finished at the end of April 2020.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

I am satisfied with their services and I would recommend them to anyone. With the lockdown, all the nurseries are closed and private tutors have stopped. Parents aren’t looking for providers, so it really wasn’t good timing to do the promotion for the application.

We are targeting service providers right now to collect the maximum number we can before parents start looking for care providers. The business model for my app is a monthly subscription from the providers but we cannot do this until we get enough service providers and members.

How did Hyperlink InfoSystem perform from a project management standpoint?

I worked directly with the project manager and he was my main point of contact. He translated everything to other people and transferred my requirements to the designers and developers. Communicating only with one person made it very easy for me. We used Skype to communicate.

What did you find most impressive about them?

They committed to the schedule and they delivered exactly on time. They were fast when replying to my comments and adjustments. They worked through the lockdown, and they were able to work from home while coordinating with other developers, which wasn’t easy.

Even after hours, they still made sure that I was satisfied and that they were meeting my requirements. They were amazing and very easy to deal with and they were very flexible. I have never worked with anyone like them before.

Are there any areas they could improve?

When we finished the project, I had asked them about my maintenance contract, but I think there was maybe a miscommunication as I was too busy with my graduation. Overall, everything was amazing, and I would give them 10 out of five.

Do you have any advice for potential customers?

Make sure all the requirements are set from the beginning and ready to give to them because they have a contract which includes everything from the beginning which will save a lot of money because you will have to pay for any changes they make later on.

I gave them the maximum requirements and features I would need in the future, and then from the dashboard, I am able to make changes. From the beginning, you should ask for the maximum features you want. For example, I opened my app with full services, but later on, I am able to remove services and start only with nurseries and then add schools. If I didn’t do this from the beginning, I would have had to pay more money later on if I decided to add something.

BACKGROUND

Introduce your business and what you do there.

I am an executive for a virtual exhibition platform.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Hyperlink InfoSystem?

We needed someone to develop an application for us.

SOLUTION

What was the scope of their involvement?

We started with brainstorming. We had the idea, but they helped us with some parts. They did the design and then the actual development for both iOS and Android in addition to a control panel. They also took care of the testing part at the end.

For the frontend, they used Kotlin for Android and Swift for iOS. They used Node.js for the API, PHP for the admin panel, as well as MySQL for the database.

What is the team composition?

I was in contact with eight members of their team. The team consists of the project manager, iOS developer, Android developer, graphic designer, QA experts, as well as the sales manager, technical analysis, and then web developers.

How did you come to work with Hyperlink InfoSystem?

I searched online and looked at online reviews. We did a deep search in many countries and regions and we finalized the project with Hyperlink.

What is the status of this engagement?

We worked with them from October 2019–June 2020.

For future plans, they are going to be our software house. We are still doing some small jobs with them, but the main project is finished.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The problem in the software industry is that the metrics are more or less relative to the person receiving the work. In general, we use metrics such as comparing with the standard in the market based on our experience.

How did Hyperlink InfoSystem perform from a project management standpoint?

They were very good, especially when it comes to communication. They communicate very well.

What did you find most impressive about them?

Their support is impressive. I noticed when we were giving feedback or adding a new feature, they were very accommodating and supportive.

Are there any areas they could improve?

Maybe in testing and QA in general. I wouldn’t say it was poor, but it wasn’t quite the standard that we were looking for.

Do you have any advice for potential customers?

I would say that they are very welcoming and very good in general, but do your own testing. We noticed some faults on the testing side after we tested the software on our end. We are very strict in testing and for the end-user small faults will end the project. The first impression is the last impression.

BACKGROUND

Please describe your company and your position there.

I am a whole time director at Anar Insurance brokers ltd. Our area of work ranges from providing general and life insurance services from pin to a plane.We are pan india direct brokers.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Hyperlink InfoSystem?

We hired Hyperlink Infosystem to build a big platform consisting of Mobile app, website and our admin dashboard. We are also in discussion with Hyperlink to take care of our platform with ongoing maintenance once the platform gets live.

What were your goals for this project?

Our goal with this development was to build a user-friendly platform for our clients to access all our products data and connecting with us conveniently. We were facing a lot problem before this platform to client with our potential clients

SOLUTION

How did you select this vendor?

We selected Hyperlink Infosystem after doing a lot of research in market and getting inputs from our research team. Our IT procurement research team conducted a lengthy research activity which lasted for few weeks and then we finalized 10 companies to contact and Hyperlink was one of them.

We asked for relevant work examples and estimates to build our platform. The best thing we got from Hyperlink was their level of engagement and understanding the requirements. They asked us many questions and also given us suggestions which helped us to make our platform even better for our clients.

Describe the project in detail.

We are building a big platform consisting of Mobile app, website and our admin dashboard. This platform also has integration with multiple other third party providers from where we get live data to compare with our product data and showing an end result to our clients. The app will help our clients to learn about our products, check prices, use calculators and connect with our right team.

This app also helps users to schedule an online meeting with our team. The meeting is built inside the app and doesn’t need use of any other app. The meeting can also be organized with multiple users at the same time. So our representative can actually explain our product in a meeting to multiple clients.

What was the team composition?

The team assigned to us includes Developers, designers, project manager, technical analyst, account manager and QA.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

We have already launched a beta app for specific user group and the response if superb. We are very excited and will be launching the next release in a month time. We are very happy with the dedication and commitment from Hyperlink team.

How effective was the workflow between your team and theirs?

The workflow and communication between our IT team and theirs is excellent. We are always getting good valuable inputs from their team which is actually helping us to make our platform better every day

What did you find most impressive about this company?

The most impressive thing would be their engagement and support provided to clients. We as a client never felt that we have hired another company to build our app. We are working as a single team and the level of communication and support in development stages are excellent.

Are there any areas for improvement?

I haven’t see any such area. Everything is well organized and support is awesome.

BACKGROUND

Introduce your business and what you do there.

I’m the CEO and founder of Visbiliti. We’re a social network where users share and stream videos about the causes that they’re passionate about like climate change, sustainability, hunger, and food insecurity.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Hyperlink InfoSystem?

We needed a partner to develop our mobile app. We wanted to create a platform that’s exclusively designed to give them visibility.

SOLUTION

What was the scope of their involvement?

Hyperlink Infosystem developed our mobile app for iOS based on the wireframes that I designed. They called us via Skype to conduct a requirement analysis. Their team told me which requirements were feasible. We came to an agreement and then started the project.

They’ll also provide two months of support following the app’s launch. Hyperlink Infosystem will also build the platform’s Android version.

What is the team composition?

Their team includes a project manager, a senior iOS developer, a QA expert, a sales manager, a technical analyst, and a graphic designer.

How did you come to work with Hyperlink InfoSystem?

I looked at five different companies on Clutch and chose Hyperlink InfoSystem because they were responsive. Their team provided feedback and asked questions.

How much have you invested with them?

We spent between $25,000–$35,000 on this project.

What is the status of this engagement?

We started this project in January 2019, and our relationship’s ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We'll launch the app tomorrow, and it’s fantastic. I’ve given it to friends, family, a board member, and an advisor. Hyperlink Infosystem created phenomenal designs. The app’s simple and easy to navigate.

How did Hyperlink InfoSystem perform from a project management standpoint?

Hyperlink InfoSystem’s transparent and responsive. I like their structure. One person’s in charge of the project and another person’s in charge of the finances.

The project consists of 4–5 milestones. After each milestone, I approve of the deliverables and send an email to the individual who manages the business side of the project. Then, they issue an invoice and I pay for the milestone.

What did you find most impressive about them?

They were committed to creating the app that I wanted. They went above and beyond to accommodate any changes that I requested. It’s impressive how they work with me.

Are there any areas they could improve?

It’s not clear that they provide support services apart from the two-month support on their website.

Do you have any advice for potential customers?

Be transparent with them. They’re committed to your vision. It’s not going to help if you keep ideas or opinions from them. Don’t be afraid to tell them the changes you want to be made.

BACKGROUND

Introduce your business and what you do there.

I’m the founder and CEO of Reelove App, an app where users can find like-minded movie partners.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Hyperlink InfoSystem?

I was looking for app development services.

SOLUTION

What was the scope of their involvement?

Hyperlink InfoSystem provided me with the phone number of one of their customers who was building an app. I reached out to the customer and talked to them, which gave me what I needed.

They then put together a project proposal that had their information, how long the project would take, the scope of the project. From there, they began developing the app, helping me understand what I was looking for in terms of the app. 

What is the team composition?

I work with two teammates: a financial teammate and a developer. 

How did you come to work with Hyperlink InfoSystem?

I found them on Clutch, along with two other companies. Initially, I was going to pick another vendor, but after talking to some of Hyperlink InfoSystem’s clients, I decided on them. 

How much have you invested with them?

We’ve spent about $30,000.

What is the status of this engagement?

They began working on the app in August 2019. They’ve completed most of the work but we’re now working on getting the app to beta testing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

Hyperlink InfoSystem helped me with my vision. There were times where I felt like I was stuck creatively. In the initial digital packaging, they said that they would come up with most of the ideas and they did exactly that. 

The team pushed me towards reaching a goal as far as coming up with an ideal icon. I didn’t feel pressured or rushed. Additionally, they helped me realize exactly what kind of app I wanted, which I didn’t know before. 

How did Hyperlink InfoSystem perform from a project management standpoint?

Hyperlink InfoSystem works at my pace and doesn't rush me when I am taking too long. We communicate via email and Whatsapp. Additionally, they use Zoho for project management, which is great because everything is documented there.

What did you find most impressive about them?

When we first started working together, it was clear that Hyperlink InfoSystem was committed to doing what I wanted while working at my pace. The project has taken close to a year to complete, which normally isn’t the case. But that’s because we were working at my pace.

Are there any areas they could improve?

Because of the time difference, we’ve had some communication challenges. However, given these circumstances, they’ve done great. 

Do you have any advice for potential customers?

Make sure you know exactly what you want and don’t feel like you have to give a generic answer just to move onto the next stage. If you do this, it could lead to some discrepancies. Don’t assume that Hyperlink InfoSystem knows exactly what you want. 

I did this, and it made the project take much longer. I plan to work with them again in the future because I’ve learned how to communicate with them.

BACKGROUND

Please describe your company and your position there.

As a Co-Founder of Startup in UK, our company will offer a new kind of service in business services segment wherein the services will be tracked using a device integrated into a software.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Hyperlink InfoSystem?

To build IoT product with software integrated. Our product will help service based industry to track all activities in the process digitally.

What were your goals for this project?

Building IoT product with software integration for iOS and Android devices. Our platform also includes admin dashboard and seller dashboard to track all activities.

SOLUTION

How did you select this vendor?

We were looking for a company that is ready to work with new ideas and has excellent developers in team. We find it difficult to find all in a company at early stage of our screening process. But when we started discussion with Hyperlink Infosystem, we got great confidence in their ability and also we had an interview with their developers which gave us complete trust on their skills and understanding of project scope.

Describe the project and the services they provided in detail.

The project includes building IoT based product with softwares integrated for mobile devices. We provided a brief about our requirement to business team of Hyperlink and in response we got many great suggestions and feedback that helped us refining the project and our requirements. The services provided from Hyperlink inlcudes everything that we need to launch our product into market. Also, they have included Online marketing and promotion on app stores.

What was the team composition?

The team included many resources - One project manager, 2 mobile developers for iOS and Android, 2 developers for web handling backend and integration, 2 QA engineers, 1 Designer and Account manager for us.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

This project and the decision to go with Hyperlink Infosystem team was definitely a right move for us. This engagement has helped us making our project from an idea to a workable product with great quality beyond our expectations.

How was project management arranged and how effective was it?

We were given access to their Online management tool Zoho app, which was great to work with the team. They were providing us all reports and updates in that platform which has kept all our discussion for development in a single window. Mr. Deep, the project manager assigned to our project was very proactive and has helped us throughout the development duration in phase 1.

What did you find most impressive about this company?

The most impressive thing about Hyperlink InfoSystem's team is their dedication and providing the right solution to their clients. The other companies we had discussion before were mainly focusing on commercial part and less on product understanding. Hyperlink on the other hand has given us many other ideas which helped us improving our product.

Are there any areas for improvement?

I didn't see any. However, as I had a great experience working with Hyperlink I wish if they are planning to expand in UK which can bring them a lot of business opportunities.

BACKGROUND

Please describe your company and your position there.

I am the founder of HomeNet, a Mobile Real Estate Company providing a marketing platform to the real estate industry in Namibia. Currently I am running a one man show, overseeing all the day to day operations and outsource any addition work that needs to be done to get to market.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Hyperlink InfoSystem?

We hired Hyperlink InfoSystems for the development of our real Estate Mobile App. Namibia is slowly but surely catching up to the rest of the world on the tech front, but our project was a bit complex and we needed the experience of a company like Hyperlink InfoSystems that has developed thousands of apps and has a team dedicated to your project.

What were your goals for this project?

The goals for our app is total disruption. To quote Jack Ma “You don’t have to be the best, just first to market”. We are not first to market, thus need to be the best to create an immediate impact to establish our position in the Namibia Market. '

The goal is not only developing a beautiful app but a user-friendly platform which with next stages of feature add-ons be a one stop shop for real estate buyers and sellers. Hyperlink InfoSystems is busy putting us in the strongest possible position to reach our set goals.

SOLUTION

How did you select this vendor?

We were on the brink of singing a deal for the development of our app with a company in South Africa, which is much closer and we’d have more oversight on the development. Sorting out the final details, we found out that costs were included that were never discussed which put the project cost way our of our budget.

A quick google search for the best app development company in India, through out Hyperlink InfoSystems. We made contact with them through their website and almost immediately a call was scheduled to go over the requirement of the app and for quotation which fit right into our budget.

Describe the project in detail.

Once we hashed all the financials and approved the project proposal, we received from Hyperlink InfoSystems, I scheduled and traveled to India to meet with the Hyperlink team in person to go over all the detail of the app.

Three weeks after my return we received 2 design proposals which was beautiful, but not quite what we wanted. After a few discussions and 3 days later, we received a final design which was everything we visualized it to be. We recently received ass video of the apps progress and this far has more than met our expectations.

What was the team composition?

Initially, a sales person, Hardik made contact with us and when I traveled to India, I met with Hardik and Hyperlinks Business Analyst Karishma to go over the details of our project.

A development team and project manager, Uresh were assigned to our project and form which point on we make contact with him concerning our project. Even though we mostly make contact with Uresh, Hardik and Karishma is always available to assist with anything that we might need.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Our app is currently still in development and expecting our first draft within the coming weeks. With the video demonstration of the app and its progress, can without a doubt say that we couldn’t have made a better decision on choosing Hyperlink for the development of our app as the current results are better than expected.

How effective was the workflow between your team and theirs?

I traveled to India because I wanted to ensure that there was no miscommunication between our team and theirs regarding all the intricate details of our app because of language barriers. To my surprise, this wasn’t an issue I had to concern myself with as the Hyperlink team is well spoken in English, and as expected by prestigious company like Hyperlink I was received with professionalism and friendliness.

I had the unexpected pleasure to meet the owner of Hyperlink, Mr. Harnil Oza who took time out of his busy schedule to come introduce himself and to ensure I had everything I needed.

What did you find most impressive about this company?

The reason why Hyperlink so successful is because of their professionalism towards each project. They tailored a service that was unique to our needs and circumstances that would ensure us to reach our goals. They found a way to accommodated by drawing up a payment schedule that coincides with when funds are being released by our investors.

Are there any areas for improvement?

There is always room for improvement, and that is what Hyperlink was busy doing when i visited by expanding their offices which would create more jobs and ensure that each project deadline is met. in terms of customers service, we couldn't be more happier with the service we've gotten which have cemented our position of using Hyperlink for our future endeavors.

BACKGROUND

Please describe your company and your position there.

Our company is aimed at both businesses looking to hire the perfect candidate, and job seekers by maximising the quality and exposure to their application and CV. Henry Simmons is the Director and Owner.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Hyperlink InfoSystem?

Hypelink InfoSystem was mandated to produce and execute the full development of the site and implementation of the front end in the least time possible. The company completed the project ahead of the deadline and provided work of a very high standard.

What were your goals for this project?

The goal of this project was to build a scalable platform which we could build on further at a later date, as quickly as possible to catch up with the competition. This was done successfully with a very high quality of code making it easy for future development.

SOLUTION

How did you select this vendor?

After reviewing several web development agencies (12 in total) we decided that Hyperlink InfoSystem has the expertise and pedigree needed to take on the project. We later ended up using them for a further three projects which they have all completed successfully. The director of the company was directly involved in the selection process and giving the available manpower of the company and the competitive quote, we decided Hyperlink InfoSystem was the best option.

Describe the project and the services they provided in detail.

Hyperlink InfoSystem was in charge of the full development of the website, excluding the design and copywriting of the website which they implemented at a later date. Upon signing up, we were given a full project scope with a detailed timeline of the project which was updated throughout the process. The website was built with customers in mind first. This involved a database of CVs which we could later build on for the employers to find relevant candidates. The different parts of the site they developed included: - User dashboard - Login, Register, Account - Specific resume actions and ability to edit - Development of cover letter templates and Resumes - Ability to create and share resumes and cover letters - Search for a Job - Track Jobs which had been applied for - View Template examples - Blog development and implementation - Pricing and upgrades - Ability to change password - Full admin panel (reports, manage page content, plans etc) - Server Deployment - API Integrations

What was the team composition?

The project had a size of core developers with additional support from various other individuals. Hyperlink InfoSystem employs a lot of manpower which was one of the main reasons of choosing them. If there is ever an issue, someone is always available to step in to solve the problem avoiding any project delays.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

The speed of the project was a huge benefit to our business, rather than hiring several developers via various HR Agencies and managing them in-house, it was a much more financially viable solution to outsource everything at a cheaper cost and get the job completed in a shorter time.

How was project management arranged and how effective was it?

Our account manager was very supportive and provided any and all the required information which we requested in a timely manner. They were very hands on. Our preferred method of communication was via a Skype group which the team managed dispite switching from their CRM they usually use to manage projects. There were no language issues, everyone with whom we spoke had very good knowledge of English.

What did you find most impressive about this company?

The size and speed of the company is it's main strength. The development team worked tirelessly to complete the project before the deadline and made sure that everything had been built to a very high standard before passing it over.

Are there any areas for improvement?

If Hyperlink InfoSystem had a better design team we would have given them the complete project to work on, however we felt using another London based company would have a better impact in the longer run. We also outsourced the text and copywriting, however we have never asked Hyperlink InfoSystem to do this for us so we are unable to comment on the quality.

BACKGROUND

Please describe your company and your position there.

Owner and founder of one of the fastest-growing electric vehicle websites in the world.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Hyperlink InfoSystem?

To create an e-classified app for cars.

What were your goals for this project?

To have a custom-designed app with some AI included.

SOLUTION

How did you select this vendor?

Based on online reviews and their five-star rating.

Describe the project in detail.

Some detail is proprietary.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

I wish I could but after nearly a year they are still busy and as it looks now they will not be able to provide the required and promised specifications.

How effective was the workflow between your team and theirs?

Not very effective, they worked on the project when they feel like it which makes it difficult to manage my contributions. One of the deadlines they promised was the start of October 2019. The only email I got that whole month was to around the 15th of October to inform me they will be taking Diwali at the start of November.

What did you find most impressive about this company?

How quickly and insistently they ask for money and how they move past deadlines with the slightest care or bother.

Are there any areas for improvement?

It's very clear that they don't really care about the client, so maybe if they start doing that the rest will fall in place.

UPDATED REVIEW

This review was updated by the client on February 11, 2020. The original star ratings were: Overall – 0.5, Quality – 0.5, Schedule – 0.5, Cost – 0.5, NPS – 0.5. New content is below:

SOLUTION

What was the scope of their involvement? 

After I posted my review, they committed to providing the services that they said they would. That gives me comfort because it shows that it’s important for them to deliver on their promises.

The project is being done in phases. We’re currently going through the first part, and they’re starting to work on the next two. I’ve also requested them to do additional work on one of my other projects.

What is the team composition? 

We were having challenges with one individual, but since he’s been taken off of the project, things have been better. We now have a different point of contact.

How did you come to work with Hyperlink InfoSystem?

I reached out to them based on their reviews on Clutch. Their products and designs looked very professional. 

RESULTS & FEEDBACK

How did your relationship with the vendor evolve?

When I posted my initial review, I was frustrated. But their upper leadership got involved to help us identify the problem areas and switched out the individual. This created a better working environment that the team needed.

Our new contact is really professional and can deliver on the project, which makes me feel more confident. They’re more dedicated to our account and have ensured that things are done. That’s why I decided to add more projects to their workload. 

How did Hyperlink InfoSystem address the challenges that arose?

Initially, their quality of work wasn’t bad; there just wasn’t as much as I’d expected, which is why I left my first review. There were just some features that we asked for that weren’t built in.

But I’d like to give them the benefit of the doubt. 

Now, they’ve made all of these promises, committed additional resources, and shown that they want to provide good services. To me, that’s outstanding, considering how other companies would just leave us hanging.

We’re now looking at their performance in the second phase of development to see how they do. They’re looking better so far.

How did Hyperlink InfoSystem perform from a project management standpoint?

There are daily check-ins to see where we are and what’s happening. That’s helped boost the speed of the project.

What did you find most impressive about them?

Like I’d said before, their past products and designs looked professional. And, now, I’m getting the quality that I was looking for initially.

Are there any areas they could improve?

We haven’t set any timelines in our agreements, so it would definitely help if we could establish a schedule and adhere to it. Adding that as a standard contract point would be useful.

Do you have any advice for potential customers?
 
Set the timelines in the contract and hold them to that. It can be difficult to follow, especially since the client can also cause delays, but there should be a line in the contract about scheduling expectations.