Fresa Technologies

BACKGROUND

Please describe your company and position.

I am the Customer service of ELMERITO SHIPPING AND LOGISTICS SERVICES L.L.C

Describe what your company does in a single sentence.

Our company provides end-to-end logistics and freight forwarding solutions, ensuring smooth and timely movement of goods globally

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Fresa Technologies to accomplish?

• We hired Fresa Technologies to streamline our freight forwarding operations, improve documentation accuracy, and enhance overall efficiency through their logistics ERP solution.

SOLUTION

How did you find Fresa Technologies?

Online Search

Why did you select Fresa Technologies over others?

High ratings

How many teammates from Fresa Technologies were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Deployment of Fresa Gold customized to our workflows across Sea, Air, and Road freight operations.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

faster job creation and billing process, improving turnaround time for customer service.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

resa Technologies demonstrated effective project management throughout the implementation. They maintained clear communication, provided regular progress updates, and delivered key modules on time as per the agreed timeline.

What was your primary form of communication with Fresa Technologies?

Email or Messaging App

What did you find most impressive or unique about this company?

Fresa Technologies was their deep understanding of the logistics and freight forwarding industry. Their ERP system is specifically designed for our line of business, which made implementation much smoother.

Are there any areas for improvement or something Fresa Technologies could have done differently?

The system could benefit from a more intuitive and modern design to enhance user experience, especially for new users.

BACKGROUND

Please describe your company and position.

I am the Accounts of Sabers Shipping LLP

Describe what your company does in a single sentence.

Our company provides comprehensive logistics and shipping solutions, ensuring efficient freight forwarding, customs clearance, and supply chain management.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Fresa Technologies to accomplish?

• We hired Fresa Technologies to streamline our logistics and freight management processes, automate documentation, improve financial tracking, and enhance overall operational efficiency.

SOLUTION

How did you find Fresa Technologies?

Online Search

Why did you select Fresa Technologies over others?

High ratings

How many teammates from Fresa Technologies were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Streamlining shipment tracking, booking, and documentation.Automating invoicing, receipt vouchers, and outstanding payment tracking.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

 Reduced manual data entry errors and streamlined freight management.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Fresa Technologies managed the project efficiently, ensuring timely delivery of key milestones. They maintained clear communication, provided regular updates, and addressed our requirements promptly. Their team was responsive to our needs, offering quick resolutions to issues and customization requests. Overall, their structured approach and support made implementation smooth and effective.

What was your primary form of communication with Fresa Technologies?

Email or Messaging App

What did you find most impressive or unique about this company?

Fresa Technologies impressed us with their deep industry knowledge, user-friendly solutions, and commitment to customer support. Their ability to customize features based on our specific logistics needs made a significant difference. Additionally, their prompt responsiveness and proactive approach in resolving issues set them apart from other service providers.

Are there any areas for improvement or something Fresa Technologies could have done differently?

Fresa Technologies could improve by enhancing system speed and performance, providing more detailed user training materials, and expanding integration options with third-party platforms. Additionally, a more proactive approach to updates and feature enhancements, along with quicker resolution of technical issues, would further improve the user experience.

BACKGROUND

Please describe your company and position.

I am the Accounts of CONTINENTAL SHIPPING AND CONSULTING VIETNAM CO. LTD.

Describe what your company does in a single sentence.

Continental Shipping and Consulting Vietnam Co. Ltd. provides comprehensive logistics and consulting services, specializing in freight forwarding, customs clearance, and supply chain solutions across Vietnam and international markets.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Fresa Technologies to accomplish?
Automate and simplify end-to-end freight forwarding processes, including documentation, tracking, and invoicing, to enhance operational efficiency.

SOLUTION

How did you find Fresa Technologies?

Online Search

Why did you select Fresa Technologies over others?

High ratings

How many teammates from Fresa Technologies were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

everage Fresa’s integrated EDI and customs modules to ensure accurate, timely filings and reduce compliance risks with customs authorities.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The automation of key freight forwarding tasks reduced manual processing time by approximately 30%, allowing the team to handle more shipments without adding resources.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Fresa Technologies demonstrated efficient project management throughout the engagement with Continental Shipping and Consulting Vietnam Co. Ltd. They adhered to timelines, ensuring that each project phase, from software setup to training and final rollout, was completed as scheduled. Milestones were met promptly, and any deliverables were consistently on time

What was your primary form of communication with Fresa Technologies?

Email or Messaging App

What did you find most impressive or unique about this company?

Fresa Technologies offers an integrated suite of logistics software solutions, covering various aspects of freight forwarding, customs compliance, and warehouse management. This all-in-one approach simplifies operations for clients, reducing the need for multiple software platforms.

Are there any areas for improvement or something Fresa Technologies could have done differently?

The ability to customize their software to meet specific client needs sets Fresa apart. They work closely with clients to tailor features and workflows, ensuring the solutions align perfectly with unique business processes.

BACKGROUND

Please describe your company and position.

I am the Accounts Head of Blue Anchor LLC. 

Describe what your company does in a single sentence.

Blue Anchor LLC specializes in providing comprehensive logistics and supply chain solutions, ensuring efficient transportation and management of goods for businesses.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Fresa Technologies to accomplish?

• To enhance the efficiency of our logistics processes by integrating various functions into a single platform for easier management and tracking.

SOLUTION

How did you find Fresa Technologies?

Online Search

Why did you select Fresa Technologies over others?

High ratings

How many teammates from Fresa Technologies were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The scope of work with Fresa Technologies encompasses a comprehensive suite of services aimed at enhancing our logistics and supply chain operations. Below are the detailed components of the project, along with key deliverables

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Time taken from order placement to delivery has decreased significantly, allowing for faster turnaround and improved customer satisfaction.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Fresa Technologies consistently delivered project milestones on schedule. Key components, such as system integration, training sessions, and compliance setup, were completed within the agreed timelines.

What was your primary form of communication with Fresa Technologies?

Email or Messaging App

What did you find most impressive or unique about this company?

What I found most impressive about Fresa Technologies is their exceptional commitment to customer-centric solutions. They provide a robust logistics platform and genuinely invest time in understanding our needs and challenges.

Are there any areas for improvement or something Fresa Technologies could have done differently?

While the software is functional, refining the user interface to make it more intuitive could further enhance user experience, especially for new users who might find some features less accessible.

BACKGROUND

Please describe your company and position.

I am the Finance of Kheelogistics

Describe what your company does in a single sentence.

KHEE LOGISTICS INDIA PRIVATE LIMITED specializes in providing comprehensive logistics and supply chain solutions, including freight forwarding, transportation, and warehousing services.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Fresa Technologies to accomplish?

We hired Fresa Technologies with the objective of streamlining our logistics and freight forwarding operations. Our specific goals included improving operational efficiency through automation, enhancing real-time visibility of shipments, centralizing document management, and gaining better control over financial and invoicing processes. Fresa’s comprehensive platform was chosen to help us scale our operations while maintaining accuracy and efficiency.

SOLUTION

How did you find Fresa Technologies?

• Online Search
• Other

Why did you select Fresa Technologies over others?

High ratings

How many teammates from Fresa Technologies were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Fresa set up and customized their platform according to our specific operational requirements. This included adapting features for shipment tracking, financial management, and document handling to match our workflows.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

After implementing Fresa Gold, we experienced a 30% reduction in manual processes related to shipment tracking, documentation, and invoicing. This allowed our team to focus more on strategic tasks rather than administrative ones.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The majority of the key deliverables were completed on time, including system implementation, data migration, and user training. For any minor delays that occurred, Fresa provided clear explanations and revised timelines, keeping the project on track without significant disruptions.

What was your primary form of communication with Fresa Technologies?

Email or Messaging App

What did you find most impressive or unique about this company?

One of the most impressive aspects of Fresa Technologies is their commitment to customer-centric solutions. They took the time to thoroughly understand our specific logistics challenges and tailored their platform to meet our unique needs. This level of customization, along with their proactive approach to support, set them apart from other providers we've worked with.

Are there any areas for improvement or something Fresa Technologies could have done differently?

Although they communicated regularly, there were instances where more frequent updates on project progress could have provided additional reassurance. Establishing a more structured communication plan with set check-ins could help maintain transparency throughout the project

BACKGROUND

Please describe your company and position.

I am the Documentation of MSN CONTAINER LINE PVT LTD

Describe what your company does in a single sentence.

MSN Container Line Pvt. Ltd. provides comprehensive logistics and container shipping solutions, specializing in efficient cargo transportation and management.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Fresa Technologies to accomplish?

• We hired Fresa Technologies to streamline our logistics operations, improve freight management efficiency, and enhance overall customer service through their advanced software solutions.

SOLUTION

How did you find Fresa Technologies?

• Online Search
• Referral

Why did you select Fresa Technologies over others?

High ratings

How many teammates from Fresa Technologies were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Implement Fresa Technologies' software to integrate with existing logistics processes.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Decrease in the time required to manage and process shipments and inventory.
• Quicker turnaround in handling customer inquiries and support requests.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

• Fresa Technologies demonstrated effective project management throughout our engagement.
• They adhered to the agreed timelines.
• They delivered key items as scheduled, ensuring the project stayed on track.

What was your primary form of communication with Fresa Technologies?

Email or Messaging App

What did you find most impressive or unique about this company?

The team's flexibility in tailoring their software to our needs has demonstrated a deep understanding of our business.

Are there any areas for improvement or something Fresa Technologies could have done differently?

Providing more in-depth and ongoing training could help users fully utilize all features of the software and improve overall efficiency.

BACKGROUND

Please describe your company and position.

I am the Accounts of MAGNITUDE SHIPPING & LOGISTICS PVT LTD

Describe what your company does in a single sentence.

EXPORT AND IMPORT 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Fresa Technologies to accomplish?

Implementing Fresa Technologies' software solutions to improve efficiency in logistics and supply chain operations.

SOLUTION

How did you find Fresa Technologies?

Referral

Why did you select Fresa Technologies over others?

High ratings

How many teammates from Fresa Technologies were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

• Project charter and scope document.
• Detailed project plan with milestones.
• Kickoff meeting with stakeholders.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Reduction in processing time for shipments.
• Decrease in manual data entry tasks.
• Increase in the number of shipments processed per day.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

 Fresa Technologies employs a comprehensive project management approach, utilizing methodologies like Agile or Waterfall, depending on the project’s requirements.

What was your primary form of communication with Fresa Technologies?

Email or Messaging App

What did you find most impressive or unique about this company?

Fresa Technologies demonstrates a profound understanding of the freight forwarding and logistics industry. Their expertise translates into solutions that are finely tuned to the specific needs of their clients.

• Tailored Solutions: Their ability to customize software to address industry-specific challenges is a 

Are there any areas for improvement or something Fresa Technologies could have done differently?

While Fresa provides training, more comprehensive and tailored training sessions could help users maximize the benefits of the software.

BACKGROUND

Please describe your company and your position there.

Accounts Executive

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Fresa Technologies?

Nothing

SOLUTION

How did you select this vendor and what were the deciding factors?

I've been using Fresa Technologies for a while now, and I must say, the service has been excellent! The customer service team is always friendly and helpful when I have a query. All of my orders with Fresa XPress have arrived on time, with all the items in perfect condition - no complaints there! Overall, I'm very satisfied with good support and Fresa XPress and would highly recommend them to anyone.

Describe the project in detail and walk through the stages of the project.

Good support is great! I have never encountered any problems when using it. The customer service team is always so helpful and attentive, they are always there to answer my questions or solve any issues I might have. Plus, the response time is fast and the user experience is smooth. Good support is a fantastic piece of software!

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

good support has been absolutely fantastic to work with. They are always prompt in responding to our questions and queries, and take the time to explain things in detail. Their expertise on how quotes/estimates impact the product has been invaluable for our company - it's helped us make more informed decisions that have had a positive impact on our bottom line. I highly recommend good support for any business looking for reliable and knowledgeable customer support!

How effective was the workflow between your team and theirs?

Working with good support has been a great experience for me. The customer service is top-notch and the response time is very fast. Whenever I have any queries or issues, they are always willing to help me out and provide a solution quickly. I'm extremely satisfied with the level of service they provide and highly recommend them.

BACKGROUND

Please describe your company and your position there.

I am a Accountant and user in AWATAC USA INC

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Fresa Technologies?

I am writing this note to highlight the benefits of Fresa-Gold software, which is a cloud-based logistics software solution offered by Fresa Technologies. One of the primary advantages of this software is that it can be accessed from any device with an internet connection, making it highly flexible and convenient for logistics professionals who are constantly on the go.

SOLUTION

How did you select this vendor and what were the deciding factors?

"I am happy to report that I have received an effective solution from the Fresa support team. Their prompt and professional assistance has resolved the issue, and I am now able to continue using the Fresa software with confidence."

Describe the project in detail and walk through the stages of the project.

We have a Supporting system called Fresa helpdesk it is very useful to make our work easier, Through the process, it will send a notification to them by help of they can easily reach us and sort out our query

How many resources from the vendor's team worked with you, and what were their positions?

N/A

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Dear Fresa Support Team, I am writing this note to express my sincere appreciation for the wonderful support you provided during my recent interactions with Fresa Technologies. Your expertise and professionalism were truly outstanding, and I am grateful for the help you provided.

How effective was the workflow between your team and theirs?

Dear Fresa Team, I wanted to take a moment to express my gratitude for the exceptional work you all do to support our business. Your dedication, hard work, and commitment to excellence are truly impressive, and I am grateful to be part of a team that is making such a positive impact in the logistics and supply chain industry.

What did you find most impressive or unique about this company?

I am writing this note to highlight one of the unique features of Fresa-Technologies that sets it apart from other companies in the logistics and supply chain industry. The company has a strong focus on innovation and continually strives to improve its software solutions to meet the evolving needs of its clients.

Are there any areas for improvement or something they could have done differently?

Dear [Fresa-Technologies Support Team], I am writing this note to request some improvements to the Fresa-Gold software that we use for our logistics service. While we are generally satisfied with the software and appreciate its many features, there are a few areas where we believe some improvements could be made.

BACKGROUND

Please describe your company and your position there.

We are providing shipping solutions and I am director of the company

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Fresa Technologies?

We have completely redesigned the website with mobile friendly responsive mode.

SOLUTION

How did you select this vendor and what were the deciding factors?

We have received fresa thru reference who has completed more than 500+ websites in freight forwarding industry

Describe the project in detail and walk through the stages of the project.

After discussing with individual team members, we have designed the website with the help of fresa team

How many resources from the vendor's team worked with you, and what were their positions?

There are 3 team members worked on the website, 1 designer, 1 developer and 1 admin

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

We have received more number traffic thru website with additional enquiries

How effective was the workflow between your team and theirs?

We have arranged daily meetings and monitored the progress on daily basis with team members

What did you find most impressive or unique about this company?

Fresa is having more IT experience in freight forwarding and shipping industry.

Are there any areas for improvement or something they could have done differently?

Mobile app development required for the website and tracking