Fresa Technologies

BACKGROUND

Please describe your company and position.

I am the Accounts of GOODWILL LOGISTICS PRIVATE LIMITED

Describe what your company does in a single sentence.

Our company provides end-to-end freight forwarding and logistics solutions, including customs clearance, transportation, and global cargo handling services.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Fresa Technologies to accomplish?

• Fresa Technologies to automate and streamline our logistics operations, improve documentation accuracy, integrate accounting with job processes, and gain real-time visibility across all shipments and departments.

SOLUTION

How did you find Fresa Technologies?

Online Search

Why did you select Fresa Technologies over others?

High ratings

How many teammates from Fresa Technologies were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Fresa Technologies was engaged to implement an end-to-end ERP system tailored to the freight forwarding and logistics industry. The scope included modules for job creation, shipment tracking, documentation (like HBL, MBL, invoices), customer and vendor management, accounts integration, and GST compliance.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

30% reduction in manual errors across documentation and billing processes.

40% improvement in job processing time due to system automation and streamlined workflows.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Fresa Technologies managed the project in a structured and efficient manner. Most key deliverables were completed on time, with regular progress updates and coordination throughout each phase. 

What was your primary form of communication with Fresa Technologies?

Email or Messaging App

What did you find most impressive or unique about this company?

Fresa Technologies is their deep understanding of the freight forwarding industry and their ability to offer tailor-made solutions. Their system is not just software—it’s designed with real logistics workflows in mind. Additionally, their support team is highly responsive, knowledgeable, and always willing to go the extra mile to resolve issues quickly.

Are there any areas for improvement or something Fresa Technologies could have done differently?

overall experience was positive, there is room for improvement in terms of customization flexibility and response time for certain support tickets. Some modules could be made more user-friendly, especially for new users. Faster turnaround for report modifications and better training documentation would further enhance the user experience.

BACKGROUND

Please describe your company and position.

I am the Accountant of REBEL LOGISTICS LLC

Describe what your company does in a single sentence.

Our company specializes in freight forwarding and logistics solutions, helping clients efficiently manage the movement of goods through air, sea, and land transportation with end-to-end support.

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OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Fresa Technologies to accomplish?

• Fresa Technologies to streamline and automate our freight forwarding operations, reduce manual errors, improve documentation accuracy, enhance visibility across departments, and ensure faster, more efficient handling of shipments from booking to billing.

SOLUTION

How did you find Fresa Technologies?

Online Search

Why did you select Fresa Technologies over others?

High ratings

How many teammates from Fresa Technologies were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

The scope of work focused on the complete digital transformation of our freight forwarding operations using Fresa Technologies’ software solutions—primarily Fresa Gold and Fresa XPress. The goal was to automate processes, centralize data, and improve overall operational efficiency.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Reduced job creation and documentation time by 40–50% through automation and pre-filled templates.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Fresa Technologies demonstrated effective and organized project management throughout the implementation. They followed a clear and structured approach—from initial requirement gathering and system setup to training and post-launch support. 

What was your primary form of communication with Fresa Technologies?

Virtual Meeting

What did you find most impressive or unique about this company?

Fresa Technologies is their deep understanding of the freight forwarding industry and how effectively they’ve built software tailored to real-world logistics challenges.

Are there any areas for improvement or something Fresa Technologies could have done differently?

The current interface, though functional, could benefit from a more modern and intuitive design to enhance the user experience—especially for first-time users.

BACKGROUND

Please describe your company and position.

I am the Operation of K S S A CARGO SERVICES L.L.C

Describe what your company does in a single sentence.

We are a freight forwarding and logistics company providing end-to-end solutions for international and domestic cargo movement.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Fresa Technologies to accomplish?

• We hired Fresa Technologies to streamline our logistics operations, automate documentation and accounting processes, and gain real-time visibility into shipment and financial data to improve overall efficiency and customer service.

SOLUTION

How did you find Fresa Technologies?

Online Search

Why did you select Fresa Technologies over others?

High ratings

How many teammates from Fresa Technologies were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Fresa Technologies was engaged to implement a cloud-based ERP system tailored for freight forwarding and logistics operations. The scope included the following key deliverables:

System Implementation: End-to-end deployment of Fresa Gold for operations, documentation, finance, and customer service departments.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

30% reduction in manual data entry due to automation of job creation, invoicing, and documentation.

Faster shipment processing—average job handling time reduced by 25%.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Fresa Technologies demonstrated strong project management throughout the implementation. They followed a structured onboarding process with clear milestones and regular follow-ups. Key deliverables were completed on time, and their team was responsive to our queries and change requests.

What was your primary form of communication with Fresa Technologies?

Email or Messaging App

What did you find most impressive or unique about this company?

Their deep understanding of the freight forwarding industry sets them apart. Unlike generic software providers, Fresa offers solutions tailored specifically to logistics operations, with features that match real-world workflows. Their support team is highly responsive and knowledgeable, ensuring quick issue resolution and ongoing guidance.

Are there any areas for improvement or something Fresa Technologies could have done differently?

Fresa Technologies could improve the user interface to make it more modern and intuitive for new users. Additionally, more flexibility in customizing reports without backend support would enhance user independence. A mobile app with full system functionality would also be a valuable addition.

BACKGROUND

Please describe your company and position.

I am the operations of AFIC LOGISTICS GHANA LIMITED

Describe what your company does in a single sentence.

Our company specializes in freight forwarding and logistics services, providing end-to-end solutions for global cargo movement.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Fresa Technologies to accomplish?

• Fresa Technologies to streamline our freight forwarding operations, improve documentation accuracy, automate routine processes, and gain better visibility and control over our logistics and accounting workflows.

SOLUTION

How did you find Fresa Technologies?

Online Search

Why did you select Fresa Technologies over others?

High ratings

How many teammates from Fresa Technologies were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Fresa Technologies was engaged to implement an end-to-end ERP solution tailored for our freight forwarding and logistics operations.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Improved Efficiency We observed a 40% reduction in manual work through automation of job entries, invoicing, and documentation processes.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Fresa Technologies demonstrated strong project management throughout the implementation. They maintained a clear timeline, communicated milestones effectively, and delivered key components on schedule. 

What was your primary form of communication with Fresa Technologies?

Virtual Meeting

What did you find most impressive or unique about this company?

freight forwarding industry and ability to tailor their software precisely to our operational needs stood out the most.

Are there any areas for improvement or something Fresa Technologies could have done differently?

Fresa Technologies offers excellent service and a reliable product, there is room for improvement in system speed during peak usage times. 

UPDATED REVIEW

This review was published on June 3, 2025.

Sundhar Sundhar
Accountant, AFIC LOGISTICS GHANA LIMITED
Logistics & Supply Chain

Ghana

11-50

Jan 2020 - Ongoing

$10,000 to $49,999

Verified

Project summary
Fresa Technologies has built a cloud-based freight forwarding software for a logistics company. The solution automates shipment booking, tracking, documentation, and billing processes to optimize operations.

Feedback summary
Fresa Technologies has delivered the project on time, accelerating the client's shipment booking and documentation processes by 30%. The team communicates clearly and promptly addresses the client's concerns. Their expertise in the freight forwarding industry and commitment to innovation stand out.

BACKGROUND

Please describe your company and position.

I am the Accountant of AFIC LOGISTICS GHANA LIMITED

Describe what your company does in a single sentence.

providing efficient freight forwarding and logistics services, ensuring smooth and timely movement of goods worldwide.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Fresa Technologies to accomplish?

• Fresa Technologies to automate and streamline our freight forwarding processes, improve shipment tracking accuracy, and enhance overall client communication and operational efficiency.

SOLUTION

How did you find Fresa Technologies?

Online Search

Why did you select Fresa Technologies over others?

High ratings

How many teammates from Fresa Technologies were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

 Fresa Technologies’ cloud-based freight forwarding software to optimize logistics operations. The focus was on automating shipment booking, tracking, documentation, and billing processes to increase accuracy and efficiency.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Shipment booking and documentation processes were accelerated by 30%, enabling faster turnaround.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Fresa Technologies demonstrated effective project management by consistently delivering milestones and key deliverables on schedule. They maintained clear and timely communication throughout the process, promptly addressing any concerns or changes.

What was your primary form of communication with Fresa Technologies?

Virtual Meeting

What did you find most impressive or unique about this company?

 Fresa Technologies is their deep expertise in the freight forwarding industry combined with their commitment to delivering a highly customizable and user-friendly software solution. Their proactive customer support and continuous innovation truly set them apart.

Are there any areas for improvement or something Fresa Technologies could have done differently?

Improvement could be enhancing the onboarding process with more detailed and interactive training materials, especially for new users unfamiliar with logistics software.

STAR RATINGS:
Overall rating: 5
Quality: 4
Cost: 4
Schedule: 4
Willing to refer: 5

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This review was published on March 22, 2025.

Kavin Kavin
Accountant, Afic Logistics Ghana Limited
Logistics & Supply Chain

Ghana

1-10

Jan 2019 - Ongoing

Less than $10,000

Verified

Project summary
Fresa Technologies provides ERP implementation and customization services for a logistics company. The team has set up and configured Fresa Gold to match the client's business processes.

Feedback summary
Thanks to Fresa Technologies' efforts, the client has increased efficiency and reduced manual workload by 40%, saving time and improving accuracy. The team has delivered on time and communicated promptly. Moreover, their deep industry expertise in freight forwarding and logistics is impressive.

BACKGROUND

Please describe your company and position.

I am the accountant of Afic Logistics Ghana Limited. 

Describe what your company does in a single sentence.

 freight forwarding and logistics solutions

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Fresa Technologies to accomplish?

• resa Technologies to streamline our freight forwarding and logistics operations by implementing an efficient ERP solution that automates documentation, enhances shipment tracking, simplifies accounting, and improves overall workflow efficiency.

SOLUTION

How did you find Fresa Technologies?

Online Search

Why did you select Fresa Technologies over others?

• High ratings
• Other

How many teammates from Fresa Technologies were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

ERP Implementation & Customization

Setup and configuration of Fresa Gold to match our business processes.

Customization of modules, including shipment tracking, accounting, and customer management.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Increased Efficiency  Automation of shipment tracking, documentation, and invoicing has reduced manual workload by 40%, saving time and improving accuracy.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Timely Delivery: They adhered to the project timeline, ensuring that key deliverables—such as system setup, data migration, and training—were completed on schedule. Any minor delays were communicated promptly with clear justifications.

What was your primary form of communication with Fresa Technologies?

In-Person Meeting

What did you find most impressive or unique about this company?

 Fresa Technologies is their deep industry expertise in freight forwarding and logistics. Unlike generic ERP providers, Fresa Technologies offers a specialized solution tailored to the logistics industry.

Are there any areas for improvement or something Fresa Technologies could have done differently?

 User Interface (UI) Enhancements  The system is functional but could benefit from a more modern and intuitive design to improve user experience.

STAR RATINGS:
Overall rating: 4
Quality: 4 
Cost: 3
Schedule: 5
Willing to refer: 4

BACKGROUND

Please describe your company and position.

I am the Manager of FREIGHT PARTNERR

Describe what your company does in a single sentence.

Our company provides end-to-end logistics and freight forwarding solutions, streamlining global shipping operations through efficient coordination and technology-driven services.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Fresa Technologies to accomplish?

• Fresa Technologies to streamline our logistics operations by automating documentation, enhancing shipment tracking, improving financial management, and ensuring better overall process integration through a single platform.

SOLUTION

How did you find Fresa Technologies?

Online Search

Why did you select Fresa Technologies over others?

High ratings

How many teammates from Fresa Technologies were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

System Configuration: Custom setup of modules for freight forwarding, accounting, documentation, and CRM.

Data Migration: Transferring existing customer, shipment, and financial records into the Fresa platform.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

30% reduction in manual data entry due to automation of documentation and invoicing processes.

Faster job processing, with shipment job creation time reduced by nearly 40%.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Fresa Technologies demonstrated effective project management throughout the implementation. They delivered key modules and customizations on time and followed a clear project timeline. Their team was responsive to our needs, providing timely support, addressing issues quickly, and making necessary adjustments based on our feedback. Regular follow-ups and training sessions ensured smooth onboarding and adoption of the system. 

What was your primary form of communication with Fresa Technologies?

Email or Messaging App

What did you find most impressive or unique about this company?

Fresa Technologies was their deep understanding of logistics workflows and their ability to customize the system to fit our exact operational needs. Their team was highly responsive, supportive, and proactive in offering solutions, which made the entire implementation process smooth and efficient. 

Are there any areas for improvement or something Fresa Technologies could have done differently?

The system could be made more user-friendly and intuitive for new users with simpler navigation.

UPDATED REVIEW

This review was published on August 7, 2024.

Mohua
Manager, FREIGHT PARTNERRLogistics & Supply Chain

Kolkata, India

1-10

Apr 2024 - Ongoing

Verified

Project summary
Fresa Technologies provides software onboarding support to the end clients of a freight forwarding and logistics firm. The team helps end clients understand the services and transition smoothly.

Feedback summary
Fresa Technologies has helped the client achieve the predefined SLAs and KPIs related to service delivery. The team consistently completes tasks on or before the deadlines. They're also flexible, adjusting the project plans to adapt to the client's evolving requirements and unforeseen issues.

BACKGROUND

Please describe your company and position.

I am the Manager of FREIGHT PARTNERR

Describe what your company does in a single sentence.

Freight Forwarding & Logistics

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Fresa Technologies to accomplish?

Ensure smooth and efficient onboarding of new clients to maximize their initial experience and integration.

SOLUTION

How did you find Fresa Technologies?

Online Search

Why did you select Fresa Technologies over others?

High ratings

How many teammates from Fresa Technologies were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Guide new clients through the onboarding process, ensuring a smooth transition and understanding of services.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Achievement of predefined service level agreements (SLAs) and key performance indicators (KPIs) related to service delivery.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The team consistently met project deadlines, delivering all items on or before the agreed-upon dates.

What was your primary form of communication with Fresa Technologies?

Email or Messaging App

What did you find most impressive or unique about this company?

They demonstrate flexibility in adapting to changing requirements or unforeseen challenges, adjusting project plans as needed.

Are there any areas for improvement or something Fresa Technologies could have done differently?

 Enhancing response times for client requests or support queries to ensure issues are addressed more promptly.

STAR RATINGS:
Overall rating:5
Quality: 5
Cost: 4.5
Schedule: 5
Willing to refer: 5

BACKGROUND

Please describe your company and position.

I am the Accountant of AMITY SHIPPING & LOGISTICS FZE

Describe what your company does in a single sentence.

Fresa Technologies provides cloud-based software solutions that simplify and automate freight forwarding and logistics operations for businesses worldwide.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Fresa Technologies to accomplish?

• Fresa Technologies to streamline our freight forwarding operations, improve shipment tracking accuracy, automate documentation processes, and enhance overall client communication and satisfaction.

SOLUTION

How did you find Fresa Technologies?

Online Search

Why did you select Fresa Technologies over others?

High ratings

How many teammates from Fresa Technologies were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

The project focused on implementing and utilizing Fresa Technologies’ cloud-based freight forwarding software to optimize logistics operations. 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Improved Efficiency: Shipment processing time reduced by approximately 30%, allowing faster order fulfillment.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Fresa Technologies demonstrated strong project management throughout the implementation process. They consistently delivered key milestones and deliverables on time, ensuring smooth progress without major delays. 

What was your primary form of communication with Fresa Technologies?

Virtual Meeting

What did you find most impressive or unique about this company?

Fresa Technologies is their deep understanding of the freight forwarding industry combined with their ability to deliver a user-friendly, customizable software solution that truly meets the specific needs of logistics businesses

Are there any areas for improvement or something Fresa Technologies could have done differently?

comprehensive and beginner-friendly training materials, especially for freshers or users new to logistics software.

UPDATED REVIEW

This review was published on April 14, 2025.

Mohammad Sajeeth
Accountant, AMITY SHIPPING & LOGISTICS FZE
Logistics & Supply Chain

United Arab Emirates

1-10

Jan 2021 - Ongoing

$10,000 to $49,999

Verified

Project summary
Fresa Technologies optimizes logistics operations for a logistics and supply chain management company. The team has integrated shipment tracking and documentation systems.

Feedback summary
Fresa Technologies has reduced processing time for shipments through automation and streamlined workflows. The team has demonstrated strong project management skills, adhered to timelines, and responded quickly to the client. The team's commitment to innovation and customer success stands out.

BACKGROUND

Please describe your company and position.

I am the Accountant of AMITY SHIPPING & LOGISTICS FZE

Describe what your company does in a single sentence.

Fresa is a logistics and supply chain management company that offers integrated solutions for streamlining shipment tracking, documentation, and customer communication.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Fresa Technologies to accomplish?

• We hired Fresa Technologies to streamline our logistics operations, enhance shipment tracking accuracy, automate documentation processes, and improve communication across teams, ultimately increasing overall operational efficiency and customer satisfaction.

SOLUTION

How did you find Fresa Technologies?

Online Search

Why did you select Fresa Technologies over others?

High ratings

How many teammates from Fresa Technologies were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Seamless integration of shipment tracking and documentation systems.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Reduction in processing time for shipments by X% due to automation and streamlined workflows.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Fresa Technologies demonstrated strong project management skills throughout the collaboration. They adhered to the agreed-upon timelines, delivering key milestones on time. Whenever we had any specific needs or adjustments, their team was quick to respond, providing clear communication and solutions. 

What was your primary form of communication with Fresa Technologies?

In-Person Meeting

What did you find most impressive or unique about this company?

resa Technologies is their commitment to both innovation and customer success. They not only offer highly efficient solutions but also take the time to understand the unique needs of their clients. 

Are there any areas for improvement or something Fresa Technologies could have done differently?

resa Technologies delivered a highly effective solution, there are a few areas where improvement could be made. For instance, the user interface of certain modules could be more intuitive to enhance the overall user experience.

STAR RATINGS:
Overall rating: 5
Quality: 5
Cost: 3
Schedule: 4
Willing to refer: 4

BACKGROUND

Please describe your company and position.

I am the Accounts of AIROCE LOGISTICS LLC

Describe what your company does in a single sentence.

Our company specializes in providing end-to-end freight forwarding and logistics solutions to ensure smooth and timely transportation of goods worldwide.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Fresa Technologies to accomplish?

• We hired Fresa Technologies to automate and integrate our logistics and financial operations, aiming to improve accuracy, reduce manual work, and enhance overall efficiency in freight management.

SOLUTION

How did you find Fresa Technologies?

• Online Search
• Other

Why did you select Fresa Technologies over others?

High ratings

How many teammates from Fresa Technologies were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Streamlined job creation and shipment tracking processes

Integrated invoicing and payment management

Automated financial reporting and reconciliation

Training sessions for staff to ensure smooth adoption

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The project resulted in a 30% reduction in manual data entry errors and a 25% faster invoice processing time.
We also saw improved accuracy in financial reports and better visibility into shipment status, leading to enhanced customer satisfaction.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Fresa Technologies demonstrated strong project management throughout the implementation. They delivered key modules on time and maintained clear communication during each phase. Their team was responsive and quick to address our queries or issues, ensuring minimal downtime and a smooth transition.

What was your primary form of communication with Fresa Technologies?

Email or Messaging App

What did you find most impressive or unique about this company?

Fresa Technologies was their deep understanding of the logistics industry and ability to tailor solutions to our specific needs. Their commitment to customer support and consistent follow-ups made the entire experience efficient and reliable.

Are there any areas for improvement or something Fresa Technologies could have done differently?

Fresa Technologies provides strong support and a feature-rich system, there is room for improvement in terms of speed optimization and user interface design. A more intuitive dashboard and quicker system response would enhance overall user experience.

BACKGROUND

Please describe your company and position.

I am the ACCOUNTANT of REBEL LOGISTICS LLC

Describe what your company does in a single sentence.

We provide end-to-end logistics software solutions that help freight forwarders and logistics companies manage their operations, documentation, and customer service efficiently.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Fresa Technologies to accomplish?

• We partnered with Fresa Technologies to streamline our freight forwarding operations, improve documentation accuracy, enhance customer service, and centralize our business processes through a comprehensive logistics management system.

SOLUTION

How did you find Fresa Technologies?

Online Search

Why did you select Fresa Technologies over others?

High ratings

How many teammates from Fresa Technologies were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

Fresa Technologies was engaged to implement a cloud-based logistics management system tailored to the needs of freight forwarding and logistics operations. 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Reduced manual data entry and duplication by over 60%, leading to faster job processing and billing cycles.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Fresa Technologies demonstrated strong project management throughout the engagement. Their team followed a structured implementation plan, maintained clear timelines, and ensured each phase was delivered as scheduled.

What was your primary form of communication with Fresa Technologies?

Virtual Meeting

What did you find most impressive or unique about this company?

Fresa Technologies was their deep understanding of the logistics and freight forwarding industry.

Are there any areas for improvement or something Fresa Technologies could have done differently?

 Fresa Technologies has been positive, there are a few areas where improvements could enhance the user experience. At times, certain customizations took longer than expected, and more proactive communication during those delays would have been helpful.

BACKGROUND

Please describe your company and position.

I am the Accounts of Kadada logistics

Describe what your company does in a single sentence.

Our company specializes in freight forwarding and logistics solutions, providing end-to-end services for shipping, customs clearance, and documentation management.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Fresa Technologies to accomplish?

• Fresa Technologies to streamline and automate our freight forwarding operations, improve real-time tracking of shipments and invoices, and centralize documentation and accounting to reduce manual errors and enhance overall efficiency.

SOLUTION

How did you find Fresa Technologies?

• Online Search
• Other

Why did you select Fresa Technologies over others?

High ratings

How many teammates from Fresa Technologies were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Freight Forwarding Automation – Automating the entire freight forwarding process, including shipment tracking, job creation, invoicing, and customs clearance.

Centralized Documentation Management – Integrating and managing all shipment documents (like bills of lading, invoices, etc.) in one platform for easy access and streamlined operations.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Error Reduction – A 25% decrease in human errors related to data entry, invoicing, and reporting, resulting in more accurate financial tracking and job processing.

Improved Customer Satisfaction – Faster response times and more accurate updates, leading to a 15% improvement in customer satisfaction as a result of real-time tracking and faster issue resolution.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Fresa Technologies' project management was highly efficient and responsive. They followed a clear, structured approach, ensuring that all milestones were met within the agreed timelines.

What was your primary form of communication with Fresa Technologies?

Email or Messaging App

What did you find most impressive or unique about this company?

Fresa Technologies is their customer-centric approach. They don't just provide a product; they take the time to understand the unique needs of their clients and tailor their solutions accordingly. 

Are there any areas for improvement or something Fresa Technologies could have done differently?

User Interface Enhancements: The interface could be made more intuitive for new users to ease the learning curve. A more streamlined and user-friendly design would help improve the overall user experience.

BACKGROUND

Please describe your company and position.

I am the Customer service of ELMERITO SHIPPING AND LOGISTICS SERVICES L.L.C

Describe what your company does in a single sentence.

Our company provides end-to-end logistics and freight forwarding solutions, ensuring smooth and timely movement of goods globally

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Fresa Technologies to accomplish?

• We hired Fresa Technologies to streamline our freight forwarding operations, improve documentation accuracy, and enhance overall efficiency through their logistics ERP solution.

SOLUTION

How did you find Fresa Technologies?

Online Search

Why did you select Fresa Technologies over others?

High ratings

How many teammates from Fresa Technologies were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Deployment of Fresa Gold customized to our workflows across Sea, Air, and Road freight operations.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

faster job creation and billing process, improving turnaround time for customer service.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

resa Technologies demonstrated effective project management throughout the implementation. They maintained clear communication, provided regular progress updates, and delivered key modules on time as per the agreed timeline.

What was your primary form of communication with Fresa Technologies?

Email or Messaging App

What did you find most impressive or unique about this company?

Fresa Technologies was their deep understanding of the logistics and freight forwarding industry. Their ERP system is specifically designed for our line of business, which made implementation much smoother.

Are there any areas for improvement or something Fresa Technologies could have done differently?

The system could benefit from a more intuitive and modern design to enhance user experience, especially for new users.