Capital Numbers

BACKGROUND

Please describe your company and your position there.

I'm the owner of an online membership site that helps people upgrade their skills in English.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Capital Numbers, and what were your goals?

My site is Wordpress based with a custom theme and a number of third-party plugins. I recently extended the functionality of the site with an advanced event plugin. However, the out-of-the-box styling did not match my theme. To enhance the user experience, I asked CN to update the styling and add some site functionality to promote new events for my members. This is expected to drive user engagement, increase the LTV of each paying member, and increase the value proposition to potential new members.

SOLUTION

How did you select this vendor and what were the deciding factors?

I had experience with Capital Numbers in the past. They truly went above and beyond for me during a very difficult time during the pandemic. I had an introductory call with my account manager to explain my needs. The team assured me they had the skills and availability to complete the project. Based on that conversation and my past experience, I initiated the project.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

The scope involved: Formatting theme files to fit multiple custom post types, formatting archive pages, changing static files to account for new post types, and doing other light styling.

How many people from the vendor's team worked with you, and what were their positions?

We had a project manager and at least two other professionals, one of which was focused on design and styling and the other on development. The team works together seamlessly, so I don't feel like I need to track or know too much about each individual's role. I see CN as a whole team and the project manager makes everything easy.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

I will be launching these improvements soon. However, I expect them to increase attendance at my events, which is good for both sales and retention of my subscribers.

Describe their project management style, including communication tools and timeliness.

We communicated on a TeamWork site, using the messaging function and the comment areas of the tasks to communicate. This allowed us to keep conversations focused on one topic at a time and allowed me to see the progress of the project.

What did you find most impressive or unique about this company?

I run a small business, so I don't have a huge development budget. Their team was very flexible, allowing me to do small projects one at a time. This fits my budget and allows me to make tangible progress on the most important priorities.

Are there any areas for improvement or something they could have done differently?

None noted.

BACKGROUND

Please describe your company and your position there.

I'm the marketing manager for a Land Mobile Radio Co. We manufacture two-way radio conditioning products globally. Working with markets such as public safety, critical communications, education, government, and warehouse & distributing.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Capital Numbers, and what were your goals?

Our website was a few years old and was in desperate need of an update. The original website was very basic and did not have the functionality we were looking for to grow our brand and online presence.

SOLUTION

How did you select this vendor and what were the deciding factors?

I looked at a few vendors for the project but chose Capital numbers due to their reputation and the their flexibility for the project.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

I decided to go with WordPress because I have used it in the past and knew it would give me the functionality and the SEO background to launch our brand. Capital Numbers helped with the website, development, and customization of the website from beginning to end. They also made sure to have the website responsive across all platforms.

How many people from the vendor's team worked with you, and what were their positions?

4 people worked on the website.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We have already received requests for quotes from the website and the new forms are working well.

Describe their project management style, including communication tools and timeliness.

Communication was done thru google meets and was good for our meetings.

What did you find most impressive or unique about this company?

They had a great staff that could take care of the hardest WordPress problems.

Are there any areas for improvement or something they could have done differently?

I wish the time zones were easier to manage with meetings and workflow.

BACKGROUND

Introduce your business and what you do there.

I am the CEO of the company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Capital Numbers?

We hired Capital Numbers to develop a custom talent management software end-to-end. We wanted to create a platform that would allow hiring, payments, and employee management to be handled under one roof.

SOLUTION

What was the scope of their involvement?

Capital Numbers was responsible for the development of the software end-to-end. From the conception and creation of the features and functionalities, to the design and user experience, to the delivery and launch of the platform.

What is the team dynamic?

CapitalNumbers assigned a project manager, as well as several developers to ensure successful completion of the project.

How did you come to work with Capital Numbers?

We found them by researching software development agencies online and looking for a reputable agency with good reviews.

How much have you invested with them?

We have invested over $40k thus far towards the development of the project.

What is the status of this engagement?
We are nearing completion, and are in the final stages of quality testing before successful launch of the platform.

RESULTS & FEEDBACK

How did your relationship with the vendor evolve?

Initially, we were unsatisfied as the project had been delayed many times. The delays were caused by changes in the project manager responsible for our project as he moved to another company, and with new project managers in place that weren’t aware of the scope of the project and what was promised from their previous colleagues, there was confusion about the features and functionalities included, which caused us to be billed for work that was supposed to be included in our initial quotation for the work.

However, upon reaching out to the management team, they have worked with us to resolve the issue and fix any discrepancies in the billing. They have also went above and beyond to ensure we were satisfied with the resolution and were given work according to our expectations.

How did Capital Numbers address the challenges that arose?

They reached out to understand our perspective and where our disagreements stemmed from, and did everything in their power to resolve the matter and provide us with a satisfactory resolution.

Describe the impact this engagement has had on your business.

Through working with CapitalNumbers’ management team to resolve any issues that arose during development, we are satisfied with the work and with having them as partners for our software development needs.

How was project management handled?

There were disagreements that stemmed from having 3 different project managers throughout the course of our project who each had a different style of management, however CapitalNumbers did their best to resolve the issues that arose and ensure we were satisfied with the end result.

Is there anything that the vendor did well or that you would consider a strength?

The vendor did their best to reach out when any confusion or dispute arose and listen to our side of the story, and meet our expectations.

In what specific areas can they improve?

One area we think CapitalNumbers as well as all software development agencies can improve on is having more clarity around the scope, requirements, and functionalities of a project so that there is no confusion through the course of the process as to what was included and what wasn’t as part of agreement in the initial quote.

What advice do you have for clients with similar needs to yours?

My advice is before working with any agency, to ensure you have clarity on your needs, requirements, features, functionalities, design, and all aspects of your project so you can refer back to them if any disagreements happen between you and your service provider.

UPDATED REVIEW

This review was published on September 26, 2022. 

CEO, Entrepreneur Support Platform

Business Services

1-10 Employees

Montreal, Canada (3845)

$50,000 to $199,999

Jan 2022 - Oct 2022

Project summary

Capital Numbers was hired by an entrepreneur support platform to develop customized talent management software. They initially agreed on designing and developing the main features of the software.

Feedback summary

Capital Numbers demanded extra charges for features that were already included in the proposal, but the client disagreed, and this resulted in additional fees for anything that wasn't explicitly mentioned in the proposal — no matter how logical. Overall, the engagement displeased the client.

BACKGROUND

Please describe your company and your position there.

I am the CEO of the company.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Capital Numbers, and what were your goals?

We hired Capital Numbers to develop a custom talent management software end-to-end. We wanted to create a platform that would allow hiring, payments, and employee management to be handled under one roof.

SOLUTION

How did you select this vendor and what were the deciding factors?

We found them by researching software development agencies online.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

They provided an initial proposal for the project which included the main features of the software we would develop and what was required. We then began working together on the project, however we ended up having to do most of the design and feature builds, despite it being something they were responsible for.

How many people from the vendor's team worked with you, and what were their positions?

About 4-5 people.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The project has been delayed many times so far, and we have repeatedly been asked by Capital Numbers to pay extra fees for features that were already included within the initial proposal, but that we did not map out in exact detail. This caused them to come back and submit additional charges for anything that wasn't explicitly mentioned in the proposal, even if it made logical sense, so please be very careful dealing with this agency.

Describe their project management style, including communication tools and timeliness.

The project manager's main role is to upsell you on services and squeeze more money out of you, which made the interactions very unpleasant.

What did you find most impressive or unique about this company?

Nothing.

Are there any areas for improvement or something they could have done differently?

They could honor their agreements when quoting a price for a full end-to-end software development project, and not try to squeeze clients for every penny by constantly upselling or charging for fixes in the software due to bugs caused by poor development in the first place.

Star Ratings:

Overall rating: 2.5

Overall we are dissatisfied and have chosen to end our relationship before project completion due to the number of times they try to overcharge.

Quality: 3

Cost: 1.5

They are always trying to charge you more after beginning the project

Schedule: 3.5

Willing to refer: .5

I would not recommend this agency.

BACKGROUND

Please describe your company and your position there.

I am the CEO of the company.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Capital Numbers, and what were your goals?

We hired Capital Numbers to develop a custom talent management software end-to-end. We wanted to create a platform that would allow hiring, payments, and employee management to be handled under one roof.

SOLUTION

How did you select this vendor and what were the deciding factors?

We found them by researching software development agencies online.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

They provided an initial proposal for the project which included the main features of the software we would develop and what was required. We then began working together on the project, however we ended up having to do most of the design and feature builds, despite it being something they were responsible for.

How many people from the vendor's team worked with you, and what were their positions?

About 4-5 people.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The project has been delayed many times so far, and we have repeatedly been asked by Capital Numbers to pay extra fees for features that were already included within the initial proposal, but that we did not map out in exact detail. This caused them to come back and submit additional charges for anything that wasn't explicitly mentioned in the proposal, even if it made logical sense, so please be very careful dealing with this agency.

Describe their project management style, including communication tools and timeliness.

The project manager's main role is to upsell you on services and squeeze more money out of you, which made the interactions very unpleasant.

What did you find most impressive or unique about this company?

Nothing.

Are there any areas for improvement or something they could have done differently?

They could honor their agreements when quoting a price for a full end-to-end software development project, and not try to squeeze clients for every penny by constantly upselling or charging for fixes in the software due to bugs caused by poor development in the first place.

BACKGROUND

Please describe your company and your position there.

I work of a development company where we develop apps for our clients and outsource many projects

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Capital Numbers, and what were your goals?

I wanted them to develop a web and mobile app and we started with the business analysis phase where they should prepare 1. Functional Requirements 2. Non-Functional Requirements 3. Use Cases 4. User flow diagrams 5. Software architecture

SOLUTION

How did you select this vendor and what were the deciding factors?

I used clutch and saw the reviews out of 5

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We had a meeting where we agreed on every step we should take

How many people from the vendor's team worked with you, and what were their positions?

1. Project manager 2. Business analyst

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

It was the worst experience I had with a development company Once I paid them the money on Paypal they hired a freelancer who wasn't working exactly in their company and was working on different projects at the same time. He was working too slowly trying to extend the time to let me pay for more hours I posted a job for Business Analysis of Upworked and the same BA applied to my job there. I was shocked! I asked the company to change him and they hired another freelancer! I got really bad results again I asked to cancel the project and get my refund and they stopped responding to me. They stole the money and stopped responding

Describe their project management style, including communication tools and timeliness.

They used a useless and strange app at first but I asked to move Slack They assigned a project manager who did exactly nothing!

What did you find most impressive or unique about this company?

They hire freelancers and manage them. So I don't know any reason people should work with them. I recommend you hired your own workers and manage them. You will save lots of money, indeed. Working with was the worst experience I had so far

Are there any areas for improvement or something they could have done differently?

They should be honest and not steal my money They must return my money I paid for nothing

Company Responses

The service provider responded on November 4, 2022.

The customer posted this review due to a misunderstanding between Capital Numbers and him. Once the problem was resolved, they wrote to Clutch to update his review. Please refer to the screenshot here - shorturl.at/aeny2. We also verified from the Clutch team that the customer indeed wrote to them, and they asked for further information to publish an updated review.

However, at this point, the customer went unresponsive. If you need further information, please feel free to contact us. We will be happy to share additional details with you.

BACKGROUND

Introduce your business and what you do there.

I’m the owner of an e-commerce medical platform; we sell medication online.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Capital Numbers?

We needed help designing and developing our website.

SOLUTION

What was the scope of their involvement?

After discussing the requirements with the Capital Numbers team, they designed and developed our website using WordPress and PHP. They’ve developed the front- and backend from scratch designed the UI, and carried out testing. They’ve also enabled the site for mobile use. We’re in the final development phase but plan to engage Capital Numbers for maintenance and hosting services post-launch. 

The site is an e-commerce medical platform. Users can visit our site, create an account, and confirm the account with their phone number. Once they create a profile, they can browse various medicines, upload prescriptions, order lab tests, and schedule appointments. They can also ship medication directly to their homes or schedule a time to pick up their medications in person. 

What is the team composition?

We’ve worked with eight team members from Capital Numbers, including Arghadip (Project Manager), Pragya (Backend Developer), Emmanuel (Frontend Developer), and Santi (QA Analyst). We’ve also worked with a technical lead and design lead. 

How did you come to work with Capital Numbers?

We found Capital Numbers on Google. They had great reviews, so I contacted them to discuss the project. 

How much have you invested with them?

We’ve invested $22,000 in the project with Capital Numbers.

What is the status of this engagement?

We’ve been working with Capital Numbers since July 2021, and the partnership is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

We haven’t launched the site yet, but it’s about 99% complete, and we’re satisfied with the design and functionality. Capital Numbers has done a great job. 

The site has been very stable throughout this final testing phase, it doesn’t crash when we run automation, and the mobile site works perfectly. The backend is also solid; our changes reflect accordingly whenever we upload products or make adjustments.

How did Capital Numbers perform from a project management standpoint?

Capital Numbers has been very responsive and timely. I’ve changed the requirements and deadlines quite a few times, but they’ve remained flexible throughout the project. 

Our initial project manager left the project after eight months but was responsive up until the very last day. The Capital Numbers team immediately introduced us to Arghadip, who took over the remainder of the project and has been fantastic to work with. Whenever we have queries or emails, he responds within 30 minutes, no matter the time of day. 

We meet every Tuesday and Friday via Zoom to walk through the project, ask questions, and share feedback. We also communicate via email and an internal communication platform. 

What did you find most impressive about them?

I’ve been most impressed with their ability to execute tasks according to our requirements; they’ve delivered 100% of what we’ve asked for. Capital Numbers has consistently met our deadlines with high-quality results.

Even when I’ve changed the requirements multiple times, they’ve been happy to oblige without pushback. They’ve taken feedback in stride and haven’t charged extra when we’ve asked for changes.

Are there any areas they could improve?

Aside from the difference in time zones, which is totally out of their control, I have nothing Capital Numbers could improve on. 

Do you have any advice for potential customers?

Don’t hesitate to hire Capital Numbers. They will deliver high-quality work within your desired timeline.

BACKGROUND

Please describe your company and your position there.

I'm the CTO of Bright Language LLC. We provide online language test assessment to corporates, universities, training organization etc.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Capital Numbers, and what were your goals?

Our platform was developed 20 years ago from Scratch and we need to fully modernise the stacks in responses of needs from our customers.

SOLUTION

How did you select this vendor and what were the deciding factors?

Capital number were selected for technical expertise and the vendor is recognize as oe of the top in India.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We had a kick off meeting were we introduce our platform histories and pur business. The first project with Capital Number was to audit our platform then we've discuss about our vision of the features that should be available on the new platform.

How many people from the vendor's team worked with you, and what were their positions?

Most of the work was done with a Project manager and Business analyst.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The "whole" project could not be completed mainly due to legal change in our country that has important impact on our financial. The first part, was completed (Audit of our platform).

Describe their project management style, including communication tools and timeliness.

We use Teamwork to log and document the work that has been done along the way. Google Chat was used as our main communication tools.

What did you find most impressive or unique about this company?

I found that the BA and PM communication and availability were impressive.

Are there any areas for improvement or something they could have done differently?

The audit/business analysis was quote nicely. The final proposition was not fully convincing for me. The technical proposition was just not enough of details, so the final pricing proposition was not what we've expected from the proposed technical stack. The could be discussed with Capital Number, but as the legal issue we had in our country force us to cancel the project.

BACKGROUND

Please describe your company and your position there.

We are an online retailer of luxury homeware in the UK. I am head of digital

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Capital Numbers, and what were your goals?

We require ongoing website development in line with our growth strategy and do not have an in house development team. We needed a Shopify specialist developer in order to grow the business.

SOLUTION

How did you select this vendor and what were the deciding factors?

At our stage of growth, offshore development is our best option to access great development talent in a cost effective way. We needed both quality and cost efficiency.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Our Shopify store needed a developer who can build additional and bespoke functionality above and beyond the out the box features of Shopify. As a result a multitude of technologies were required e.g. liquid HTML, JS and more.

How many people from the vendor's team worked with you, and what were their positions?

We work with 2 people. A developer and an account manager.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We have had great results. New functionality has been developed in line with our targets and goals meaning our website is faster, more effective and better serves the needs of our customers.

Describe their project management style, including communication tools and timeliness.

Communication is strong with regular conversations over live chat and video call where needed. The team is incredibly responsive.

What did you find most impressive or unique about this company?

The level of development talent in terms of quality of work at the cost provided. It's rare to find both in an offshore development solution

Are there any areas for improvement or something they could have done differently?

Nothing they need to do differently.

BACKGROUND

Please describe your company and your position there.

I am a design engineer for a business which develop and manufacture wheelchairs for developing countries

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Capital Numbers, and what were your goals?

Wheelchair users in developing countries have limited options for accessing quality educational resources regarding disability and wheelchairs. We hired Capital Numebrs to develop a digital platform where they could access these materials. Our main goal was to make this type of resource more accessible in less-resourced settings.

SOLUTION

How did you select this vendor and what were the deciding factors?

We selected capital numbers due to their excellent communication, project proposal, and responsiveness in the vendor selection process - they also quoted a great price.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We had some consultations before the project team created a project plan for review, once this was approved work commenced and we could track progress on the teamwork platform

How many people from the vendor's team worked with you, and what were their positions?

I have had communications with Arghadip, project manager for capitalnumbers

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Our website has not yet launched, so I cannot share outcomes just yet

Describe their project management style, including communication tools and timeliness.

We had a project timeline and tracked progress on teamwork, I was always notified of notable progress, and the team were always available to discuss progress and accept feedback during the development process

What did you find most impressive or unique about this company?

Providing information, advice, and help on all the aspects of the project which we don't understand. I am an engineer, so things like web hosting are a hassle to learn about. Arghadip presented the relevant information in a very understandable way.

Are there any areas for improvement or something they could have done differently?

I can't fsult ther service provided

BACKGROUND

Please describe your company and your position there.

Gfinity is a leading media and tech group in the gaming and esports space. I am the Marketing Manager, responsible for all company communications, including management of the company website.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Capital Numbers, and what were your goals?

We hired Capital Numbers to help implement a full company website overhaul.

SOLUTION

How did you select this vendor and what were the deciding factors?

Our tech team identified Capital Numbers as a viable partner, so we used this project as a tester campaign with them.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Capital Numbers were required to implement a new design across our whole company website (more than 20 pages) which operates on WordPress.

How many people from the vendor's team worked with you, and what were their positions?

Three in total - one project manager and two developers.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Our goals have been met, with the full redesign of the website now ready to go live and act as the new face of Gfinity PLC!

Describe their project management style, including communication tools and timeliness.

The team adopted our communication platforms (email and slack) which was very helpful. The project manager was helpful when we needed him and our developer was brilliant with quick and clear communication.

What did you find most impressive or unique about this company?

Amit, our main developer, went above and beyond to ensure we were hitting our deliverables. He was very responsive and helpful at all times during the project.

Are there any areas for improvement or something they could have done differently?

The only area that could have been done better in hindsight was the kick-off process. We needed a more thorough talk-through and breakdown of the full project so we could establish a realistic timeframe for the project.