BigStep Technologies Pvt. Ltd.

BACKGROUND

Please describe your company and your position there.

I'm the founder of Foodiwant. We are a rewards food community that connects restaurants with staff, and diners with great food and experiences.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire BigStep Technologies Pvt. Ltd., and what were your goals?

The UI and UX needed a major update. We needed to update the design and do a major improvement on user flow. With these updates, we are looking to drastically increase traffic, and convert more visitors into users and customers.

SOLUTION

How did you select BigStep Technologies Pvt. Ltd. and what were the deciding factors?

We had a previous relationship with BigStep Technologies and were aware of the work they could do. This was a major reason they were selected

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We sent over detailed specs of the work we needed to get done, along with design files and other details. The project manager followed up with a Q&A to clarify unclear details. The project was completed on a staging server, tested and then approved. After approval, the design was moved to the live site and once again tested and given final approval

How many people from the BigStep Technologies Pvt. Ltd.'s team worked with you, and what were their positions?

Our project manager was the main point of contact with the team. There were also 2 developers and a UI/UX designer and a tester.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The project was only recently completed, no measurable outcomes have been noticed as yet. There have been positive responses from our base users on the improvements.

Describe their project management style, including communication tools and timeliness.

The project manager was very involed and stayed mostly on top of all that was being done, and she was also very responsive in getting updates done and fixing issues.

What did you find most impressive or unique about this company?

The team is able to get the project completed as needed despite unforeseen emergencies.

Are there any areas for improvement or something they could have done differently?

The project started off a bit bumpy. Improvement on initial planning is suggested. But recovery was made quickly and project ended successfully.

BACKGROUND

Please describe your company and your position there.

I am the Regional Technology Director for Asia at VMLY&R, which is a global brand and customer experience agency that harnesses creativity, technology, and culture to create connected brands.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire BigStep Technologies Pvt. Ltd.?

We worked with BigStep to rapidly staff-up on a Social Responsibility project for client in the Consumer Products sector.

SOLUTION

How did you select this agency and what were the deciding factors?

Since this was a Staff Augmentation model, individual resources would be embedded with our team. So, we conducting formal interviews with all resources for all of the vendors that we were considering, and BigStep supplied extremely good resources at competitive prices, who were immediately available.

Describe the project in detail and walk through the stages of the project.

The project technical stack was Vue.js, Google Maps integration, Node.js, Strapi CMS, and AWS. The team got up-to-speed rapidly on the requirements and architecture, and and worked very will with the team, within the Agile/Scrum methodology.

Describe the recruitment process in detail.

We defined the team shape that we required, and requested resources that fulfilled the profiles. The we conducted formal interviews, including coding exercises. Then, we scored the candidates based on consistent metrics.

RESULTS & FEEDBACK

Can you share any outcomes from the engagement that demonstrate progress or success?

The project was a success in terms of the high-quality, on-time deliverables.

How effective was the workflow between your team and theirs?

The workflow was very smooth and effective.

What did you find most impressive or unique about this company?

High-quality, mature team members. Very responsive and reasonable account team, who focuses on customer happiness. They handled hiccups in the project very effectively.

Are there any areas for improvement or something they could have done differently?

Not at this time.

BACKGROUND

Please describe your company and your position there.

My company is a small social media where we connect like minded individuals who share a faith in God. My position at the company is to oversee all aspects of this social media site that we have created and work as a team leader to make sure that all aspects of said website function well.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire BigStep Technologies Pvt. Ltd.?

We had hired BigStep technologies in about 3 years ago in January of 2019 to start our social media site. Previously we had no experience in building any sort of web site that could serve such a purpose, so Social Engine facet of BigStep gave us the jump that we needed.

SOLUTION

How did you select this vendor and what were the deciding factors?

We were looking for an affordable source code to start out social media venture and as this had offered on-going support and help from the the team, it seemed like the perfect fit.

Describe the project in detail and walk through the stages of the project.

After first meeting opening a line of communication with them, we quickly bought the source code for the project and hit the ground running with bringing our company's vision to life of creating this social media. Along the way, we added various plugins and additions as well as custom code to the project in order to make it the best that we possibly could. We had also updated said plugins that we bought so they stay up to date.

How many resources from the vendor's team worked with you, and what were their positions?

I believe over the course of time, we had worked with about 4-5 people, possibly more than that, as I had only communicated with their points of contact that were made available to me. As it seemed like once I requested help or assistance with something that that person passed along the information to their developer(s) to correct or address the matter.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

I would say the outcome was good for what we had received, as with all projects they're a continual forward moving so there is always room for improvement/ progress to made and website to keep upgraded. But I'd say it was a success.

How effective was the workflow between your team and theirs?

I'd say the workflow was pretty effective. Granted I was the main person communicating with them, aside for a handful of times where one of my co-workers had to step in due to them knowing more about what was going on and the questions that needed to be asked and answered.

What did you find most impressive or unique about this company?

I'd say the most impressive part of this company is their staff and the people that I've communicated with. Anyone that I've spoken with or had dealing with has been very kind and always eager to help no matter what the issue might be. They're very driven.

Are there any areas for improvement or something they could have done differently?

The only area of improvement that I could see, and it's mostly because of the time difference we personally had was that sometimes when scheduling meetings/ chats, etc. we sometimes missed connections there or something that was said was lost in translation. Of course, this wasn't due to fault of either party necessarily as this happens when dealing with external contracting work like this.

BACKGROUND

Please describe your company and your position there.

Our company offers a wide array of software application and infrastructure services, both product-based and custom solutions. My roles vary by responsibility and I split my time between product owner and project manager.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire BigStep Technologies Pvt. Ltd., and what were your goals?

We hired BigStep Technolgies Pvt. Ltd. to assist with application management/support and customized feature development, both web-based and mobile applications, for creating a healtcare specific social network. Our goal was to find a partner that had both management and technical capabilities to support our efforts.

SOLUTION

How did you select this vendor and what were the deciding factors?

We searched online and chose BigStep because of their reputation for high quality work on the application platform we had chosen to build on.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

The scope of work is ongoing.  We are in active development and still creating our platform to meet the specific needs of the community it will serve. Our BigStep team is committed to making sure we are successful, and they have been excellent at translating our needs from the web to both Android OS and iOS platforms.

How many people from the vendor's team worked with you, and what were their positions?

I've worked with two people from BigStep, the project manager and the lead developer.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We are still refining the concept of our platform and BigStep consistently completes feature requests and issues resolutions each week.

Describe their project management style, including communication tools and timeliness.

Our team and BigStep are on an 8.5 hour time difference so good communicacation is crucial.  We use email and a shared Google sheet to manage issues and feature requests.  The BigStep project manager is very attentive and responsive to requests.

What did you find most impressive or unique about this company?

I think the unique value of BigStep is their extensive knowledge of the development platform and responsiveness to requests.

Are there any areas for improvement or something they could have done differently?

Coordinating a uniform UI and feature set across three platforms can occasionally be challenging, but their team always goes as far as they can to deliver for our project.

BACKGROUND

Please describe your company and your position there.

I'm the owner of a full digital marketing agency that handles web development projects, SEO services, email marketing, social media management, etc.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire BigStep Technologies Pvt. Ltd., and what were your goals?

We hired BigStep Technologies Pvt. Ltd to create a social media platform for one of our clients.

SOLUTION

How did you select this vendor and what were the deciding factors?

We received a very good referral from one of our long-term vendors.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

The website consists of a social media platform for people who like fetishes, and the platform has chat features, an event section, photo and video sections, a classified section, virtual stores to sell related products, etc. The project was split into three phases, with weekly deliverables, and weekly demo meetings.

How many people from the vendor's team worked with you, and what were their positions?

I worked directly with the project manager from BigStep, and during the calls, we also had the members from the development team (mostly 4-5 members).

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The project is extremely complex due to the myriad of features on the website. BigStep was able to handle it very professionally and we are very satisfied with the outcome.

Describe their project management style, including communication tools and timeliness.

They communicated with us through Skype and Basecamp, and we had weekly meetings and deliverables.

What did you find most impressive or unique about this company?

They were able to handle a very big and complex scope of work that had many variables and features.

Are there any areas for improvement or something they could have done differently?

I believe it would be optimal if they worked during our working hours, so we could be more helpful during our hours instead of having to wait for the meetings/demomeetings.

BACKGROUND

Please describe your company and your position there.

I am CEO of a private social network website and Apps

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire BigStep Technologies Pvt. Ltd., and what were your goals?

Bigstep provided many plugins to improve the functionality of my website, they also created the Android and iOS native apps. They now have the role of Tech Support and take care of all my problems with the day to day running of my social network. They respond quickly and efficiently to all the tasks required to keep a smoothly run social network.

SOLUTION

How did you select BigStep Technologies Pvt. Ltd. and what were the deciding factors?

I diligently investigated alternatives but found BigStep to be the best to fulfil my needs.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We have regular online chats to discuss my needs and future ideas, they provide constant advice and ideas on improvements to ensure my social network functions in the best possible way.

How many resources from the BigStep Technologies Pvt. Ltd/ team worked with you, and what were their positions?

The provide a full backup team for all aspects of my needs, they provide a server team, a website development team and an Apps team. I am in constant communication with members from each of these teams in a professional manor but also there is a great feeling of personal attention and a very friendly association.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We are still evolving and have only launched in a soft way at present to ensure everything is running smoothly, any upgrades or tweeks are always completed speedily.

Describe their project management style, including communication tools and timeliness.

I have several main contacts who deal effectively with the different aspects of my social network.

What did you find most impressive or unique about this company?

The feeling of part of a family and personal attention that I receive daily has been impressive

Are there any areas for improvement or something they could have done differently?

I am completely happy with their service, I only have to contact them and they there for me straight away.

BACKGROUND

Please describe your company and your position there.

I am the owner of a niche social media site for naturists.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire BigStep Technologies Pvt. Ltd., and what were your goals?

Our website has taken two years to make and has been live for a year. We have relied heavily on SocialApps.Tech support and plugins to make what we and nearly 5,000 members believe is a great website. The support from SocialApps.Tech has been on whole really responsive and positive.

We are really pleased with the plugins we have purchased and we have purchased a lot. We look forward to continued growth and support and further products from this very professional company with great customer service skills.

SOLUTION

How did you select this vendor and what were the deciding factors?

Their pricing is competitive and there product catalogue is wide. They are rated highly.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We have purchased whole packages and templates along with plugins. We have a yearly support package and think this is really invaluable to helping with small site issues that crop up from time to time. Their support is really fantastic.

How many people from the vendor's team worked with you, and what were their positions?

I have worked with around six people on the team, from sales, customer support and development.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Our website has a really great design which would not be achieved without the use of SocialApps.Tech plugins and templates. We would have had to hire a developer to work on it and it would have cost many, many thousands of pounds more to get the same features.

Describe their project management style, including communication tools and timeliness.

They respond quickly to tickets you create within your account, they give you a timeframe and are good to working to it. They also have a live chat support so you send them an email and within a couple of minutes they are there to do what they can to help.

What did you find most impressive or unique about this company?

There customer service is amazing, they are always helpful and supportive and quick to respond.

Are there any areas for improvement or something they could have done differently?

No, we are very happy with the SocialAppsTech, they know what they are doing, they are quick to respond to queries and do there best to please.

BACKGROUND

Please describe your company and your position there.

I am the owner of 1source.ph. We are working to provide an ELITE social network for the people in the Philippines. I make all the decisions to creating ideas and build this new web and e-commerce project.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire BigStep Technologies Pvt. Ltd., and what were your goals?

Our website was created in 2018 and has become outdated. Since we don't have the in-house developers to invest in a new website, I hired the BIGSTEP team to design develop and upgrade my current site for us. I learned that BIGSTEP TECHNOLOGIES has all the right services, products, and people to do the job for me the right way.

BigStep Technologies has been a lifesaver for me with all the great advice, recommendations, and services that they have done for me so far. With BigStep Technologies and their experience team, I feel that my new website business will be finished by the end of 2021. I look forward to communicating with their team always.

SOLUTION

How did you select BigStep Technologies Pvt. Ltd. and what were the deciding factors?

I searched online using google. I reviewed the BigStep Technologies website and saw they had all the right services that I needed and more. Very well laid out and easy to read and understand.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We kicked off the one-on-one meeting using Skype. I put together my ideas into a two-page report. We talked about my project ideas and concerns. BigStep was very knowledgeable of the needed services and their team helped me make it happen. BigStep Technologies upgraded my website and modules and created a staging site for me.

They always seem to have the right people to do the job right for me. I was amazed. BigStep Technologies has technology experience in a programming language ( PHP, Javascript, Shell, CSS ) Frameworks: (React.js, PHP/Laravel, Node.js, Zend Framework, and more) Also BigStep has Mobile technology experience: ANDROID, IOS, PWA, and AMP Other platforms: SoialEngine, Magento, WordPress, AWS Cloud I will be using BigStep to further grow my business needs.

How many people from the vendor's team worked with you, and what were their positions?

Raghav B - Sales service specialist. Mehak Tangnoo - project supervisor Ruti- support services Abhishek- support services

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

My Project is still ongoing as of today. They were able to upgrade my website successfully. I am looking forward to working with the BigStep Technologies team and other support members with more projects in the near future.

Describe their project management style, including communication tools and timelines.

I had daily email communications and Skype meetings with the project supervisor, and support service specialist. We used Skype as the main tool. It's nice and simple and I get quick answers and updates on my project.

What did you find most impressive or unique about this company?

They give me a quick turnaround time. I was always impressed by their kindness. They took the time to work on my projects and always communicated with me if there was a problem, to get my advice.

Are there any areas for improvement or something they could have done differently?

I do seem to have problems with the modules/plugins but they do fix the problem right away. In time, I feel that I will have a project that is bug-free with the help of the Bigstep technologies project team.

BACKGROUND

Please describe your company and your position there.

We are a concert production and promotion company. I am the VP of Marketing, Touring, and creative development.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire BigStep Technologies Pvt. Ltd., and what were your goals?

Originally we hired BigStep to handle the live stream video integration of our new company website. Once we saw how great and timely their work was, we decided to bring them on board to handle more of the site.

SOLUTION

How did you select BigStep Technologies Pvt. Ltd. and what were the deciding factors?

We wanted to use agora as our video integration code, and BigStep was recommended to us as the best company to handle that.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Live stream video integration using agora as well as customizing the video stream in many ways. BigStep was timely, communicative, and produced a great end product. Additionally we are now using BigStep to handle many other aspects of the site including bulletin boards, artist and student dashboards, etc. All is going great so far!

How many people from the vendor's team worked with you, and what were their positions?

On any given call we had 3-5 people from BigStep available to help us. These were project leaders as well as the specific tech personnel for each aspect of the build. Everyone was very engaged and came prepared with updates and important questions for future tasks.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Everything delivered so far by BigStep has met our expectations. They are kind and considerate of our vision and work with us to implement changes we have from week to week. As a result phase 1 (video integration) has turned out very well.

Describe their project management style, including communication tools and timelines.

They are very communicative which is important for me. We have weekly calls to show demos of any site updates and review any new questions or concerns with the site. We use google meet for our weekly calls, and everyone is always on time.

What did you find most impressive or unique about this company?

We were impressed with the team's kindness and intelligence in approaching problems, and communication in terms of progress and future tasks.

Are there any areas for improvement or something they could have done differently?

all good from my end

BACKGROUND

Please describe your company and your position there.

I'm Founder of a caste based Social Networking company, MaaKulam that is geared for Indian Diaspora to help people connect with similar heritages and family backgrounds.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire BigStep Technologies Pvt. Ltd., and what were your goals?

I first bought the ready made online community solution offering from Social Apps Technologies , a subsidiary of BigStep Technologies. I am very impressed with latest social networking features on both the web-based platform and mobile apps (Android and iOS).

Then hired them to develop a custom based solution on top of the existing solution, that is tailored to my web site features.

SOLUTION

How did you select BigStep Technologies Pvt. Ltd. and what were the deciding factors?

I made a decision to hire BigStep Technologies Pvt. Ltd after seeing their mature and advanced Community based product offering and their exceptional reviews on Social Engine.

I interviewed other players in the same space but they did not give me the confidence that they can handle the project especially the custom part of development.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

In the past I have developed a social networking from scratch but that fell short in many areas such page load times, and features. So I started to look around a ready made solution and then tailor to my requirement.

I think BigStep Technologies helped to bring my requirements to light. They were able to pull the development close to the timeline they committed.

I did some issues after the product was delivered but they were quick to resolve the issues amicably. I will surely will be working with them with again in near future.

How many people from the vendor's team worked with you, and what were their positions?

I think about 6-7 developers worked on the project. But most of the communication was with the project coordinator and sales, which was very professional.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The website I am developing with them hasn't gone live yet. So I will have to see how the product is received by the users and what issues I will encounter. But I am confident it will be a good experience.

Describe their project management style, including communication tools and timelines.

BigStep uses Skype for 1-1 communication and it uses it's own ticketing service for issues and tasks, and it has worked perfectly.

What did you find most impressive or unique about this company?

Big Step is unique in how they understand our unique customer needs and develop solutions that solve them perfectly.

Are there any areas for improvement or something they could have done differently?

None that I can think of now.