BigStep Technologies Pvt. Ltd.

BACKGROUND

Please describe your company and position.

I am the Director of Digli

Describe what your company does in a single sentence.

Digli is an Andoid/IOS Social Media & Entertainment Application based on Jakarta, Indonesia.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire BigStep Technologies Pvt. Ltd. to accomplish?

• Develop an IOS & Android Application

SOLUTION

How did you find BigStep Technologies Pvt. Ltd.?

Online Search, Referral

Why did you select BigStep Technologies Pvt. Ltd. over others?

Pricing first our budget, Good value for cost, Referred to me

What was your primary form of communication with BigStep Technologies Pvt. Ltd.?

Virtual Meeting, Email or Messaging App

Describe the scope of work in detail. Please include a summary of key deliverables.

• Development: The team at Bigstep Technologies used their expertise to handle the development of the app. They created a user-friendly and functional app that met my specifications.
• Testing and debugging: Once the app was developed, the team at Bigstep Technologies conducted thorough testing to ensure that the app was free of bugs and performed well under different conditions.
• Deployment and launch: The team at Bigstep Technologies also assisted with the deployment and launch of the app. They ensured that the app was available on the app stores and ready for users to download and use.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Low app crashes
• Positive internal reviews

Describe their project management. Did they deliver items on time? How did they respond to your needs?

From the initial planning stages to the final launch of my app, Digli, Bigstep Technologies provided top-notch service and support. They were always available to answer any questions I had and provided regular updates on the progress of my project.

Despite a communication issue at the initial stage of app development that impacted the development timeline, I found that Bigstep Technologies went above and beyond to rectify the situation.

Once their new team member joined the project, the development process ran smoothly, and the team was able to complete the project within the newly agreed timeline.

What did you find most impressive or unique about this company?

The most impressive and unique aspect of Bigstep Technologies is their exceptional service and support throughout the entire development process. Despite facing a communication issue at the initial stage of app development, they went above and beyond to rectify the situation and ensure that the project was completed within the newly agreed timeline.

Additionally, their team was very helpful in assisting with drafting a missing feature for the app, demonstrating their expertise and dedication to enhancing the overall functionality of the product.

Are there any areas for improvement or something BigStep Technologies Pvt. Ltd. could have done differently?

Based on my experience working with Bigstep Technologies, one area of improvement for them would be to ensure that they have clear and consistent communication throughout the development process. While there was a communication issue at the initial stage of the app development, I appreciated that they took the necessary steps to rectify the situation and ensure that the project was completed within the newly agreed timeline.

However, having clearer communication from the start would have prevented any delays and made the development process even smoother.

BACKGROUND

Please describe your company and your position there.

House of Diagnostics is a diagnostic chain in Delhi and NCR. I am the Senior Vice President of Branding and Communication

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire BigStep Technologies Pvt. Ltd., and what were your goals?

We wanted to rewamp our website which was earlier on Word Press. Our goal was to have a new integrated website with our internal software to optimize our processes and increase the website traffic with online sales.

SOLUTION

How did you select this vendor and what were the deciding factors?

We researched on Google for website developments and web app developers and found Big Step Technologies. We also took some feedback from companies who have worked with them in the past and only heard positive reviews about them.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

The project included revamping our older well working website, moving it from one platform to another, and inculcating the website with a new UI/UX and with some complex features. The key deliverables included the deployment of various features at every step which lead to the website completion. Technologies used were Python, Saleor, GraphQL for the backend and for the front end the team used React, React Native, Next.js etc

How many people from the vendor's team worked with you, and what were their positions?

They had a strong and highly skilled 6 member team with a project manager and the development team which helped us to stay updated on the project progress.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The delivery was smooth and we were able to introduce a great user-friendly website to our customer base with amazing features at par with the other diagnostics competitors.

Describe their project management style, including communication tools and timeliness.

The project management style was easy to understand and follow along with. Communication over the various progress on the project was good and we were updated at every project step. The tool used to collaborate was Jira, to map progress over the time period.

What did you find most impressive or unique about this company?

The most impressive and unique part of the company was their support and dedication throughout the project. Their team collaborated with our team very well and was extremely prompt with feedback and suggestions. Delivery of the project was within the time frame.

Are there any areas for improvement or something they could have done differently?

When we launched the website, there were minor bugs but as soon as we let the team know, they were quick to solve the problems.

BACKGROUND

Please describe your company and your position there.

I am the Technical Director of Forward Digital Marketing

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire BigStep Technologies Pvt. Ltd., and what were your goals?

We hired BigStep Technologies to help with the development of a Social media app and website for both iOS and android.

SOLUTION

How did you select this vendor and what were the deciding factors?

We searched online for web developers and found that BigSteps Technologies could provide what our client was looking for.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We purchase a social media website and app package from them and then started the process of altering the application to fit the needs of the clients. The team has been great at working with us to create the user types we needed as well as helped debug and fix an issues we have had with the application on all devices.

How many people from the vendor's team worked with you, and what were their positions?

We have worked with several team members over the course of the project but Vaishali has been my main point of contact. She has always been extremely helpful throughout this whole process.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We are extremely pleased with the work that has been done so far on the apps and website and we are very excited to finish up this project and launch the application.

Describe their project management style, including communication tools and timeliness.

Most of our communication has been through skype, email, and their service ticket services. They have been great about answering any question I have had and explaining what has been going on through the process of making the application.

What did you find most impressive or unique about this company?

They gave a great website and apps with great features to make our project run smoothly. We were very impressed with the feature they offer and the potential for the project to continue to grow

Are there any areas for improvement or something they could have done differently?

We have had a few bug fixes along the way with the apps but they have been quick to respond when we informed them of the issues and get them fixed.

BACKGROUND

Please describe your company and your position there.

I'm the CTO and Founder of First Fruits Media, LLC - we created a new social network platform that SocialApps.Tech (BigStep Tech) supports and helps me maintain. They also created the base mobile apps and website.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire BigStep Technologies Pvt. Ltd.?

We hired them to take over and support and maintain our new social network platform - which uses SocialEngine as the core and then they have nicely created mobile iOS and Android apps that integrate with it - along with their own set of great plugins.

SOLUTION

How did you select this vendor and what were the deciding factors?

I was using a previous 3rd party vendor to help support and maintain and create custom solutions - but that didn't work out and I was able to nicely transition (with BigSteps help) to them being able to support me and provide custom services. I saw they were a recommend plug-in / support partner for SocialEngine and I asked them a bunch of sales questions and was very satisfied with their response and communication. They did a great job.

Describe the project in detail and walk through the stages of the project.

We are creating an website and mobiles app using SocialEngine tools in the background. The scope of work included social media features (i.e. notifications, signup, invite-only, paid subscriptions.). BigSteps helped with the configuration and also with some custom code I needed created.

How many resources from the vendor's team worked with you, and what were their positions?

We had an account manager and also some leads they helped with managing the tickets and communication.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

We are still in development so we ALL are working hard collectively to reach launch which should be this fall.

How effective was the workflow between your team and theirs?

Their ticket system is great and they are very quick to respond to new tickets and keeping me in the communication loop with progress of other tickets.

What did you find most impressive or unique about this company?

They are very open to discussion about features they will add versus custom code I need. They were also very help in providing me the updates to the source code in my Github and keeping that in Sync. I feel if I open up a ticket the night before or early morning, I will quickly get a response on that day.

Are there any areas for improvement or something they could have done differently?

The only thing I might say is that I wanted to launch sooner and was blocked by some things that need to get done with subscriptions, and also some details that maybe was not thoroughly tested / QA'd before marking done. Once these missed issues with documented in a ticket - they were responded to an address. It would be nice if things were more thoroughly tested (and regression tested) before marking something complete.

BACKGROUND

Please describe your company and your position there.

We are a trusted marketplace where students and young adults receive centralized access to professional organizations, through which they can explore mentorships, internships, scholarships, and career development opportunities. I am company IT person who handled all the technical issues and also developed custom features for better user experience.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire BigStep Technologies Pvt. Ltd., and what were your goals?

We needs many extra features on our website and BigStep is one of most trustworthy Social Engine Plugins and Themes provider. On our website almost all plugins and themes provided by them.

SOLUTION

How did you select this vendor and what were the deciding factors?

We searched many Social Engine vendor online but this company had good experience with quality products that's why we go with them.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We want to established a career discovery marketplace that connect students with professional organizations. These organizations offer invaluable services for students and young adults, from having career mentors, to volunteering for a cause, to learning about an industry, to meeting like minded peers and having simple less intimidating access to a network of industry professionals to discover.

How many people from the vendor's team worked with you, and what were their positions?

BigStep Support team is very helpful. You can contact them any time and they will help you. Mainly developers worked with me but sometimes support agents also help to solve the problems.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Website still on progress but after launching the website many Organizations connect with us. We have approx: 100+ registered organizations and 100+ new students.

Describe their project management style, including communication tools and timeliness.

You can contact them through tickets or you can call or chat with them in real time. Support agents very helpful and cooperative.

What did you find most impressive or unique about this company?

They have almost every plug-in required for running a social network. The support agents are the best they tried their best to solve the problems.

Are there any areas for improvement or something they could have done differently?

Yes sometimes we have issues with code so I suggest them before launching any product they need to test it properly. The good thing is they fixed the issue quickly.

BACKGROUND

Please describe your company and your position there.

Movehike is a mobile application moving and affordable rentals company. My position with the organization is CEO.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire BigStep Technologies Pvt. Ltd., and what were your goals?

Big Step Technologies was hired for its expert software developer knowledge, customization and strategic design. Our company requires advances in iOs and Android mobile technology, based on a set of preferences, parameters and algorithms, utilizing some artificial intelligence (AI) and certain other advanced analytics. Ultimately, the goal here was to connect our millennial members to affordable rental spaces, rental assistance waivers, room-mates to share rental expenses and affordable moving contractors.

SOLUTION

How did you select this vendor and what were the deciding factors?

Big Step Technologies were referred to us by our information technology team, along with a couple other technology experts. We selected the company after reviewing some case studies.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

The strategy here primarily was to develop a Scope of Work (SOW) Design document, basically a blueprint layout of our groundbreaking technology. Big Step Developers worked closely with our design team to follow a strategic plan during all phases of development. We required testing in the Sandbox and Beta environments. Ultimately, the deliverables here were iOs and Android mobile apps---to level the barrier to securing affordable rentals for young adults. Connect our millennial members to rental assistance waivers, roommates, on-demand movers, and provide other supportive services necessary to maintaining their stable housing.

How many resources from the vendor's team worked with you, and what were their positions?

The team was composed of a group of software engineers, developers, project development consultants.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The project has had an enormously positive impact on our business to the extent that creativity and ingenuity evolved into higher camaraderie amongst team members. The innovation led to the design of a spin-off application / product / service. We will soon capture and measure certain analytics.

Describe their project management style, including communication tools and timeliness.

Project management was organized in a methodical approach, whereby a project development consultant worked closely with our team to develop the SOW design document. Much of our communications were conducted virtually through video chat technology, email, phone calls, which proved to be a much-needed convenience for our super busy execs.

Furthermore, we needed to adapt to different time-zones with Delhi and the U. S. having a 10.5 hour time difference. So, while we were at rest, Big Step Devs / Consultants were working on project customizations / configurations. We were able to review their work and advise on same while they were at rest. This created a seamless flow of things. Of course, we spent a lot of time in real-time video chats.

What did you find most impressive or unique about this company?

Their most impressive aspect was their ability to tap into entrepreneurial innovation and bring ideas into reality. To effectively reduce someone’s imagination into tangible practice through software design and development is beyond impressive.

Are there any areas for improvement or something they could have done differently?

All great companies became greater through process improvement. Therefore, an area of improvement for Big Step Technologies would be to make its Payoner payment system more user-friendly. We have needed to contact Big Step about Payoner not processing our payments for their project consulting services invoices.

BACKGROUND

Please describe your company and your position there.

I am the Co-Founder and COO of a tech startup.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire BigStep Technologies Pvt. Ltd., and what were your goals?

We hired BigStep to complete the development of our app as they were SME's in implementing SocialEngine, which required less customization and was more cost effective.

SOLUTION

How did you select this vendor and what were the deciding factors?

After meeting with 5 companies, we found that BigStep communication and candidness throughout the vetting process was professional and timely. In addition, their pricing was reasonable.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We are creating an app using SocialEngine tools in the background. The scope of work included social media features (i.e. notifications, video conferencing, follow, etc.), developing code to meet our UI/UX design and specs, and implementing appropriate architectures.

How many people from the vendor's team worked with you, and what were their positions?

We have an amazing team to work with. The PM is attentive and responsive to our concerns/questions, and the developers work hard to resolve any issues and/or to meet our requirements. And if there was an area in which they weren't well verse in, they would do the research and reach out to the appropriate parties to resolve the matter as soon as possible.

In addition to these folks, we transitioned to a new Business Development Manger in the middle of the project who immediately wanted to provide support. It's a group of smart, talented and good spirited folks, that make our early AM calls worthwhile.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We are still in development so we ALL are working hard collectively to reach launch.

Describe their project management style, including communication tools and timeliness.

Due to the truncated timeline, we meet on a consistent basis throughout the week, utilizing Zoom, Google, Jira and emails as the mode of communication and oversight.

What did you find most impressive or unique about this company?

They understand and care about the success of our app and work hard to truly understand our needs and our company's mission.

Are there any areas for improvement or something they could have done differently?

We should have started with architectural designs and ensured there was an understanding of certain server expectations at the onset of the project. With that stated, we were able to address these matters in a sufficient manner during the project.

BACKGROUND

Please describe your company and your position there.

I am a contract Product Manager and UX Designer. We uses the science of neuroplasticity and the technique of crafting to help groups feel and connect better –through in-person, virtual, and hybrid events.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire BigStep Technologies Pvt. Ltd., and what were your goals?

Before the pandemic, We only hosted in-person workshops and needed to pivot to virtual workshops to allow workshops to continue safely. Big Step helped us immensely by creating a site in which we could sell and host virtual workshops for our customers. We later moved from offering individual workshops to the public to larger workshops for corporations and groups. Big Step helped us reimagine our site to speak to our new target audience quickly.

SOLUTION

How did you select this vendor and what were the deciding factors?

I was not involved in vendor selection (I started after the project began).

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

I was only involved in a portion of the project and am not able to provide a complete answer.

How many people from the vendor's team worked with you, and what were their positions?

Our project team changed based on needs but over the course of the project that I was involved in we had 1-2 developers, 1-2 QAs, 1 Product Manager and also interfaced with account managers/leadership.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Big Step was always helpful in meeting tight timelines and providing assistance and documentation to help us become independent in managing our website.

Describe their project management style, including communication tools and timeliness.

Utilizing Jira for project management was super helpful to keep everyone on the same page and keep communication open.

What did you find most impressive or unique about this company?

Bigstep Technologies Pvt. Ltd. was incredibly flexible with their working hours, accommodating our US time zone. This allowed for collaboration - this was immensely helpful for us and not something that is often offered.

Are there any areas for improvement or something they could have done differently?

Sometimes I did not feel like the team understood the "why" behind a request or question which sometimes caused a disconnect. I would recommend asking more questions and making sure everyone is on the same page before beginning work on a request.

BACKGROUND

Introduce your business and what you do there.

I'm the owner of BuyHawaii. I also have several intellectual properties, patents, and trademarks. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with BigStep Technologies Pvt. Ltd.?

I needed a company to make modifications to my code — I'm a programmer and gave BigStep Technologies access to my development work. 

SOLUTION

What was the scope of their involvement?

BigStep Technologies has helped create a social environment for me that runs like larger social media platforms. My company has created BuyHawaii.com, and BigStep Technologies provides technical knowledge to guide me through tricky situations in the code. Their team writes modules that exist on top of my social media platform. 

What is the team composition?

I'm currently working with one teammate from BigStep Technologies, but throughout the years, I've worked with 8–9 of their team members. 

How did you come to work with BigStep Technologies Pvt. Ltd.?

I found BigStep Technologies through an online search. 

How much have you invested with them?

I've invested around $10,000–$15,000 with BigStep Technologies. 

What is the status of this engagement?

My ongoing engagement with BigStep Technologies began around January 2003.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

BigStep Technologies is quick to fix bugs — they ensure the site continues to look great. Everything they deliver looks great to me. 

How did BigStep Technologies Pvt. Ltd. perform from a project management standpoint?

Whenever I have a problem, I fill out the questionnaire they provide. Then, BigStep Technologies' team goes in and fixes the issues within 2–3 days. If they don't understand something, they'll follow up with me to get more clarity. Outside of that, they don't do any project management. 

What did you find most impressive about them?

BigStep Technologies has the best modules out there in regards to social engine platforms. Their team, which is located in both the US and India, is one of the best. 

Are there any areas they could improve?

BigStep Technologies is great all around — it's easy to submit tickets, and they always respond. 

BACKGROUND

Please describe your company and your position there.

I'm the CTO of TotalVU. We provide a new experience for watching and playing online Esports.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire BigStep Technologies Pvt. Ltd., and what were your goals?

We hired BigStep Technologies to do custom React Typescript web app development related to UI/UX, webRTC and real time messaging. Our goals included implementation of a long list of requirements and a UI design in Figma.

SOLUTION

How did you select this vendor and what were the deciding factors?

We found them through a referral and found they had unique expertise in the areas we needed. They put together a team including sales, bizdev, project management and developers, created an estimate in time and $$. They fully understood a complex specification and accurately bid the project.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

The scope of work encompassed a large list of complex real time communications issues, incorporating code from us and developing substantial amounts of new code to implement our design and spec. We jointly managed the project... weekly standups with us and daily standups with their team.

We used Bitbucket and Jira for SCM and sprint management. We used Postman and Axios for API development. We also used AWS services including Route53, Cloudfront and S3 and CLI. We used Heroku Postgres for backend services. We also used Figma, Markup and online whiteboarding. We used Agora real time services.

How many people from the vendor's team worked with you, and what were their positions?

We interacted with

• 2 sales/bizdev staff
• 2 project management
• 5 developers

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The project estimates were accurate on their side. The work came in on time and on budget. This was despite some delays from our side which they accommodated.

Describe their project management style, including communication tools and timeliness.

We prefer an informal, fun working environment. We prefer transparency and acceptance of how things really are at all moments. They participated and blended with our culture beautifully. We used traditional management tools, Jira, Bitbucket, Slack, Google docs, Google Meet.

What did you find most impressive or unique about this company?

The whole team participated on the weekly calls (except sales) which created a great feeling of team. They were extremely creative in coming up with complex technical solutions, and brought deep experience in the tech we needed.

Are there any areas for improvement or something they could have done differently?

As a team, we jointly overlooked the dependencies of some requirements on the API. As a result we could have had a shorter development time if we moved the API development to earlier in the project.