What evidence can you share that demonstrates the impact of the engagement?
I tried multiple companies before BigStep. With some, I just wasted my money, while others delivered something other than what I asked for. BigStep has done a very good job, they have reasonable pricing, and, most importantly, they assigned me a single person to deal with all issues. I don’t think I would’ve found this level of customer service at any other company.
How did BigStep Technologies Pvt. Ltd. perform from a project management standpoint?
I had problems communicating with previous companies I’ve worked with. It was difficult to get a hold of them, and they’d reply three or four days later. Luckily, BigStep gave me a single point of contact for my project.
She was a manager in the customer service team, and I could contact her on WhatsApp. She responded and solved any issues I had very quickly. I didn’t have to go through different emails and wait for several days.
They have a web ticketing system in place, and we also have calls and talk through WhatsApp, which is much faster.
What did you find most impressive about them?
I haven’t considered moving to another company. Any mobile app will have bugs that we won’t anticipate in the beginning. I don’t have an internal IT team, so I rely on third parties. If I had to rely on email conversations and ticketing systems, it would’ve been troublesome. BigStep is reliable, and they gave me a direct contact. I plan to stick with them for the long term.
Are there any areas they could improve?
It’s not possible to avoid all bugs, but they could have a quality person in place that could monitor the delivery of the app and identify basic bugs.
Do you have any advice for future clients of theirs?
I’ve been working for 4–5 years with BigStep, and we’ve had a long process together. They haven’t disappointed me, and I’ll definitely recommend them to other people.