Can you share any outcomes from the project that demonstrate progress or success?
Purchased July 7, 2020 installation completed on July 23, 2020
How effective was the workflow between your team and theirs?
This is the parent company of Social Apps Tech, supposedly an outstanding website plugin and application company. I've reached out to both Co-Owners via LinkedIn email.
That was weeks ago.
Imagine that, no acknowledgement or response what so ever. I can see why the company runs the way it does. Expectations are set by leadership. I've reported all of this on consumer affairs complaints as well as filed a complaint with the Better Business Bureau.
I'm posting this review anywhere I can find both companies. The online reviews posted on their social media have obviously been paid for. My experience has been absolutely horrible with a waste of time and money.
Stear clear of this company. 1,500,.00 gone and 2 months of no communication. My website has just been sitting here while I pay server fees. Worse support I've ever experienced in my life.
They don't respond to support tickets even though you pay for support (please message me if you'd like to see proof of date of purchase, tickets submitted and respond dates) Chats go unanswered for hours, if you get a response at all. I have chat transcripts for proof as well.
Website landing page has been waiting on major subscription fields bugs to be corrected for over a month now. No one can even join the site if they wanted to. Waste of time, waste of money.
They're blaming it on the update to the original code. I mean really, it's been over 2 months. In the process of filing a dispute with my bank. I'm not receivung what I paid for. If support is vital to you, stay a million miles away from this company. Trash Service
What did you find most impressive about this company?
The only positive experience that I've had with this company is my salesman Rajdip Banerjee. He has tried his best and hardest to accommodate me. He's gone above and beyond his job description to make me a happy customer.
He responded to my skype inquiries regardless of the time and even on his off days. The gentleman was sick and running a fever but was still responding trying to escalate my issue.
He was calming and reassuring. He's the only reason I've given this company multiple opportunities to get it right. Remarkable job Rajdip. They should clone him, it would definitely improve customer experience
Are there any areas for improvement?
Support needs to take their job seriously and don't discriminate against what may go against your beliefs. I can't find a single bad review on the parent company or socialapps tech. Makes me question why I've been so singled out. Black lesbians exist. It's a fact. And money is still green regardless.