BigStep Technologies Pvt. Ltd.

BACKGROUND

Please describe your company and your position there.

I'm the Adminstrator of a management consulting firm. We advise enterprise-level clients in the tech space of the our site .

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire BigStep Technologies Pvt. Ltd., and what were your goals?

Our website was created over 15 years ago and had become outdated. Since we didn't have in-house developers to invest in a new website, we hired this team to design and develop a WordPress site for us. By doing this, we were hoping to increase our traffic substantially by the end of the year.

SOLUTION

How did you select this vendor and what were the deciding factors?

We searched online for web developers in our area and selected 5. After interviewing them, we chose this vendor based on their past projects, design capabilities and cost estimates along the same line.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We had a kick-off meeting to discuss our goals and objectives. From there, the team delivered mock-ups and wireframes for our site. After a few iterations, their team designed and developed an informational WordPress site. They updated the content to reflect our company's services and created a landing page with a contact form.

How many people from the vendor's team worked with you, and what were their positions?

A project manager was our main point of contact throughout the process. There were also 2 full stack developers and a designer working behind the scenes.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

After launching our site, we saw a 70% increase in traffic, and our incoming leads doubled month over month thanks to the landing page. Clients love the updated design, and they now have a better understanding of our services.

Describe their project management style, including communication tools and timeliness.

We had daily stand-ups with their project manager, who communicated with the rest of the team. If there were any delays, they let us know ahead of time so that we could prepare. We used Slack, Jira, and GitHub to coordinate, and they worked well with our team.

What did you find most impressive or unique about this company?

They gave us a professional site that's easy to update. My team had never worked with WordPress before, so they took the time to teach us how to update the content ourselves.

Are there any areas for improvement or something they could have done differently?

When we first launched, there were some minor bugs on the contact form. We let them know, and they were quick to fix the issues.

BACKGROUND

Please describe your company and your position there.

I am CEO and project Developer for all new products and services for Precious Seeds Media Group, based out of Philadelphia.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire BigStep Technologies Pvt. Ltd., and what were your goals?

When it came to developing an app with innovation and creativity, we knew that Big Step would be our app development team. We have used them to create both the User Interface and the User Experience. Our goal was to make sure our members would have a place to meet in a virtual app setting that is user-friendly and easy to navigate

SOLUTION

How did you select this vendor and what were the deciding factors?

Since 2003 we have used Big Step technologies as our primary development team. We have never been disappointed. We chose their company through a very finite process of interviewing several companies. We were impressed by their consistency in innovation and detail. We knew they had the programmatic expertise needed to under our goals and objectives.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Throughout the years we have had Big Step to work with us. They have provided mockups, and wireframes to make sure that all objectives are met. We also established benchmarks towards milestones that needed to met for Project Management. Through a very concise project management system, we are able to track all deliverables. Once projects and task are completed we utilize a ticketed system in which Big Step provides to close task in order to assign new tasks.

How many resources from the vendor's team worked with you, and what were their positions?

A Project Manager Team Developer

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Depending on the scope of projects we have time frames that are consistently met from 3 to 60 months, depending on if there are any new features we request.

Describe their project management style, including communication tools and timeliness.

The project management is very well orchestrated with three formats to include email and ticketing, live chat and or live call.

What did you find most impressive or unique about this company?

They rise to the challenges of our vision and take and implement it into a framework that can be used.

Are there any areas for improvement or something they could have done differently?

There are no areas of improvement that I can think of at this time.

BACKGROUND

Please describe your company and your position there.

I am EVP & CTO in Leap, a sports talent discovery and endorsement gaming platform.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire BigStep Technologies Pvt. Ltd., and what were your goals?

We wanted to develop a mobile app for our users to create and upload their content to the platform.

SOLUTION

How did you select this vendor and what were the deciding factors?

Recommendations.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

development and architecture.

How many resources from the vendor's team worked with you, and what were their positions?

• 1 team leader
• 3 frontend developers
• 2 backend developers
• 2 IOS developers
• 2 android

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

High quality deliveries.

Describe their project management style, including communication tools and timeliness.

GitHub Microsoft Teams Google meet

What did you find most impressive or unique about this company?

High-quality personal. Great communication.

Are there any areas for improvement or something they could have done differently?

Nothing.

BACKGROUND

Please describe your company and your position there.

I am the owner of Teekish.com a online boutique platform where thousands of people sell fashion merchandise

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire BigStep Technologies Pvt. Ltd., and what were your goals?

We hired them to customize and install their plugin on our socialengine platform.

SOLUTION

How did you select this vendor and what were the deciding factors?

Been working for them forever was recommended by socialengine

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

They installed the plugins into my social engine system plus fixed any and every bug that came up. Very great people to have on your side in this social networking platform business.

How many people from the vendor's team worked with you, and what were their positions?

two to three. Surbhi and Aish in tech support, Plus Natasha in Sales. They are Superstars in this industry. I want to hire them permanently.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We are about to launch the site in almost perfect condition as a direct result of Surbhi and Aish and the whole Bigstep company.

Describe their project management style, including communication tools and timeliness.

I have never not been able to communicate with anyone at Bigstep. They are very hands on and very attentive to their clients. It usually takes 1 to 2 days from the time I put in a support ticket to the time they fix my issue. Their customizations are perfect to a "t". They put my vision into reality.

What did you find most impressive or unique about this company?

Just their overall customer service is impeccable. It's hard to find companies like this. VERY VERY PROFESSIONAL. Surbhi, Aish, and Natasha were rock stars in this field.

Are there any areas for improvement or something they could have done differently?

NO Just stay conssistant.

BACKGROUND

Please describe your company and your position there.

I am a Business Owner that helps amazing businesses with their Online Marketing that facilitates and engages community members in participation in various local activities.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire BigStep Technologies Pvt. Ltd., and what were your goals?

BigStep Technologies handle our PHP development work and web design.

SOLUTION

How did you select this vendor and what were the deciding factors?

We searched online and shortlisted them based on their design skills and cost estimate.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

They have assigned tech team who fix issues from any of the purchased products

How many people from the vendor's team worked with you, and what were their positions?

There are around 2-4 full-stack developers and a designer working behind the scenes.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

I am very impressed with all aspects of their work and team more especially Aish who at every occasion has been easy to communicate with, willing to go the extra mile, and able to get work done with a moment's notice.

Describe their project management style, including communication tools and timeliness.

BigStep Technologies is a great company to work with, I use them to handle my website development work. "They're a dedicated company that we can really trust."

What did you find most impressive or unique about this company?

We would highly recommend them to anyone looking to build a new website. Thank you and keep up the good work!

Are there any areas for improvement or something they could have done differently?

There are constant bugs which normally they fix the issues through communication with their tech team.

BACKGROUND

Please describe your company and your position there.

I am Nagalingeswaran C - Founder & CEO of Winqqer Media Private Limited from Chennai, India.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire BigStep Technologies Pvt. Ltd., and what were your goals?

We wanted to develop and publish a mobile app (Android & iOS) for our users to access our social networking site from their phones. So, we wanted to increase our traffic and visibility through our mobile apps. Our goal was to have a user-friendly platform that was easy to update from an admin perspective.

SOLUTION

How did you select this vendor and what were the deciding factors?

We searched online for app developers in our area and shortlisted 5. After interviewing them, we chose this vendor based on their past projects, design skills, and cost estimate.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We had a series of discovery meetings to discuss our goals and objectives. We provided their team with wireframes and designs. Within two weeks, they delivered the first round of the iOS app. They incorporated our feedback and delivered the revised version. Before launching, we ran it through beta testing.

How many resources from the vendor's team worked with you, and what were their positions?

A project manager was assigned to be our main point of contact throughout the project. Additionally, I mostly interacted with two lead front- and backend developers.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Within 3 months after our app was launched, we saw over 1,000 downloads and achieved a 5-star rating in app stores. We've seen a tremendous boost in traffic since launching the app, and people have commented on how easy it is to use. We've gained new readers and visitors because of the platform.

Describe their project management style, including communication tools and timeliness.

The project manager was easy to communicate with and provided frequent updates. We had both in-person meetings and phone calls, but most of the feedback was through email. Everything was delivered on time and we received ample warning if a deadline wasn't going to be met.

What did you find most impressive or unique about this company?

Their mobile app development skills blew me away. They knew everything about UX and execution. Since this was our first mobile app, they were also patient and willing to walk us through their process while we learned.

Are there any areas for improvement or something they could have done differently?

Status reports on each stage of the project could have been helpful so that we could limit any misunderstandings.

BACKGROUND

Please describe your company and your position there.

We are a media and news company and I am the technical development coordinator of the project

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire BigStep Technologies Pvt. Ltd., and what were your goals?

We are launching a social network. Once we found a starting CMS we needed heavy customizations so that it could coincide with our vision

SOLUTION

How did you select this vendor and what were the deciding factors?

Searching through google we verified that Bigstep Technologies had worked on similar projects with excellent feedback and for this reason we contacted them to exhibit the project

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Our project consisted in the launch of a social network based on news and information. It required both a desktop version and a dedicated iOS and Android app. It therefore required the intervention of a team on various sectors and languages, from php and sql for the desktop to programming for iOS and Android

How many people from the vendor's team worked with you, and what were their positions?

The people with whom I had the opportunity to interface during the project were about 6 (I cannot exclude that other people worked in the backround). Alongside a coordinator who interfaced directly with me, the team was multidisciplinary and divided by areas of expertise. (development of the desktop version, Android programming, iOS programming, development of specific features)

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The team has managed very well to achieve the results we had set for ourselves, so much so that we have renewed the collaboration both for future developments and for constant technical assistance. We are therefore managing to launch a project that before starting this collaboration seemed very complex to implement in order to be as close as possible to our vision.

Describe their project management style, including communication tools and timeliness.

I believe that communication is perhaps the most important aspect for a collaboration on a complex project, and the project manager in this sense has maintained constant, responsive communication with me, with a strong attitude to problem solving. The communication took place with various tools according to need, from Skype for urgent communications, to email for daily discussion on the project, to google documents with comments when we were working on specific interventions.

What did you find most impressive or unique about this company?

As I have already mentioned in part, the team's attitude to problem-solving and fast communication were the fundamental factor for the project's success.

Are there any areas for improvement or something they could have done differently?

I have no particular things to complain about in this sense, the collaboration has been so satisfying that we have renewed it for the future developments of the project.

BACKGROUND

Please describe your company and your position there.

Owner of healthcare practice. Designing a platform to interface doctors and patient medical chart data

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire BigStep Technologies Pvt. Ltd., and what were your goals?

BigStep tech helped customize existing media platforms for me in the first stage of development. In the second stage they integrated the platform to communicate with a electronic medical company using that company’s API

SOLUTION

How did you select this vendor and what were the deciding factors?

These excellent developers at BigStep tech were refered to me from an existing trusted software website developer

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

As mentioned above the project required two steps and will likely require future work to refine and improve the platform.

How many people from the vendor's team worked with you, and what were their positions?

3. They had project managers and software coding experts.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

After the second stage I was able to prove the workability of the concept and it worked and allowed sharing of data.

Describe their project management style, including communication tools and timeliness.

The communication was excellent considering we were connecting overseas. We communicated over phone and zoom. My main contact was Raghav Bajpai. He was wonderful as a project manager and communicated very clearly and allowed me lots of time explaining the project and understanding my goals. Mehak was the excellent software development person that worked on the project.

What did you find most impressive or unique about this company?

We're impressed by the gentle patience they had in working with me, especially since I had limited coding experience.

Are there any areas for improvement or something they could have done differently?

No

BACKGROUND

Please describe your company and your position there.

My name is Jorge Varela Truxgo CEO, We are a cloud hosting company, we also are developers and we work with cybersecurity teams.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire BigStep Technologies Pvt. Ltd., and what were your goals?

There's a new project we wanted to start up, we needed them as good alliance for improving our users needs

SOLUTION

How did you select this vendor and what were the deciding factors?

3rd party supporting and updating

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Full integration in SE base in our Hosting.

How many people from the vendor's team worked with you, and what were their positions?

There are 4 people in the Team leader and 3 developers

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

fast solutions with good results, no time downs.

Describe their project management style, including communication tools and timeliness.

all time they were available, support chat 100% online

What did you find most impressive or unique about this company?

Their friendly support is impressive.

Are there any areas for improvement or something they could have done differently?

prevent the downtime's

BACKGROUND

Please describe your company and your position there.

I own and operate a digital marketing agency and web development niching in social networks for common interest groups.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire BigStep Technologies Pvt. Ltd., and what were your goals?

I've engaged them do quite a bit of customisation over the years and their standard of workmanship can't be faulted

SOLUTION

How did you select this vendor and what were the deciding factors?

I keep coming back and they are my first preference when looking at plugins or customisation for social engine sites. They consistently strive to provide the best customer service. I just can't fault them.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

They deliver on time and on budget.

How many people from the vendor's team worked with you, and what were their positions?

I've worked with a number of their sales, support and development team over the years and they are all very professional, capable and committed to ensuring client satisfaction.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

They are innovative in their approach and their products are well designed.

Describe their project management style, including communication tools and timeliness.

They are quick to respond to general queries and support tickets.

What did you find most impressive or unique about this company?

They all seem to care about the outcome for the client. They are very client satisfaction focussed.

Are there any areas for improvement or something they could have done differently?

I can't fault them.