Top Customer Support Services in Barcelona
17 Companies
List of the Top Barcelona Customer Support Companies
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Featured
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$1,000+< $25 / hr1,000 - 9,999Serves Barcelona, SpainServices provided
25% Customer Service Outsourcing20% Call Center Services15% Back Office Outsourcing +4 services10% Content Moderation Services10% Data Annotation Services10% Finance & Accounting Outsourcing (FAO)10% Sales OutsourcingSee all 28 projectsHugo Inc. | Top CX Provider is a leading Customer Support Outsourcing firm, offering services such as Call Center Outsourcing and Customer Service BPO. The company is highly praised for its efficient project management and adaptability, with 100% of reviewers appreciating their seamless communication and integration into business processes. Their capacity to scale and maintain high service quality is consistently highlighted, contributing to improved customer satisfaction and operational efficiency.
Reviews mention Proactive
The feedback regarding Hugo's proactive approach is overwhelmingly positive. Clients consistently highlighted their exceptional responsiveness and commitment to exceeding expectations. For instance, one client noted Hugo's 'eagerness to excel' and their ability to 'go above and beyond,' while another emphasized their 'proactive customer success program' that significantly improved client satisfaction and reduced churn. Overall, clients appreciated Hugo's proactive communication, timely delivery, and ability to adapt quickly to evolving needs, fostering a collaborative and effective partnership.-
Digital Marketing, SMM & SEO for Software Solutions Company
5.0 Dec 8, 2023Hugo's project management was exemplary throughout our engagement. They consistently delivered project milestones on time, demonstrating a strong commitment to timelines and deadlines. Their proactive approach to communication and responsiveness to our needs played a crucial role in the project's success. Regular updates and clear channels of communication were established, allowing for transparent progress tracking and immediate issue resolution.
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Customer Support for Marketing & Advertising Company
5.0 Aug 28, 2023Very enthusiastic people who are very proactive and keen to always help. This proactive attitude was evident throughout our collaboration, ensuring that our needs were met promptly and efficiently. Their dedication to maintaining open lines of communication facilitated a seamless working relationship.
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Content Mktg & Call Center Services for Cashback Gaming Co
5.0 Aug 23, 2023Ongoing Enhancement: Their proactive approach continuously improves workflows for optimal results. This proactive stance was instrumental in driving project efficiency and creating capacity. By anticipating potential challenges and addressing them in advance, Hugo ensured a smooth progression of our project.
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Staff Aug & Content Moderation for Blockchain Technology Co
5.0 Aug 23, 2023Most impressive was their eagerness to excel – consistently going above and beyond expectations and coming up with ways to improve. Their proactive mindset was evident in the suggestions they provided over time, which set them apart from previous outsourcing partners. This approach not only enhanced project outcomes but also fostered a strong collaborative spirit.
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CX Outsourcing for Financial Services Firm
5.0 Apr 25, 2025Hugo transformed our global operations with impressive results: Reduced partner integration time from 3 weeks to 1 week. Established support coverage across 8 languages serving 3 new global markets. Improved customer Net Promoter Score from 52 to 78. Decreased customer churn by 17% through proactive success management. Hugo's project management has been great! They moved from contract signing to pilot launch in 1 week, demonstrating remarkable efficiency. Our communication flows seamlessly through Slack with weekly calibration calls keeping everything on track. Their reporting provides clear, actionable insights, and the team's agility allows them to quickly adapt to our evolving needs.
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11 of 12 Customer Service Outsourcing reviews are 5 stars1 new review for Customer Service Outsourcing in past 6 months$50,000 – $199,999 avg. project costRead 12 ReviewsCustomer Service Outsourcing PROJECT HIGHLIGHT
CX Outsourcing for Financial Services Firm
5.0 — Hugo Inc. provides CX outsourcing services for a financial services firm. They support the client's expansion to key markets, streamline their partner onboarding process, and execute a customer Read moreWas this helpful?
Industry Experience
Hugo Inc. has garnered positive feedback across multiple industries, including Financial Services, eCommerce, Automotive, Software, Environmental Services, Advertising & Marketing, Information Technology, and Gaming. Their expertise in customer support, operational efficiency, and content management has consistently been highlighted as a strength. Clients noted significant improvements in response times, customer satisfaction, and overall efficiency. Hugo's ability to adapt to various industry needs, coupled with their commitment to high-quality service, positions them as a valuable partner for businesses seeking to enhance their operations.
Read All ReviewsSelect Industry to see insights
Financial services eCommerce Automotive Food & Beverages Software Information technology Environmental Services Advertising & marketing Gaming MediaWas this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Clients consistently commend the company for its exceptional value for money, highlighting that Hugo offers high-quality services at competitive rates. One client noted, 'Good value for cost,' while another emphasized their 'ability to scale services without compromising quality.' Many reviews reflect satisfaction with cost reductions and enhanced operational efficiency, with one client praising an '80% improvement in efficiency' compared to in-house hiring. Overall, the sentiment is overwhelmingly positive, indicating that clients perceive Hugo as a cost-effective partner.Was this helpful?
$1,000+Undisclosed250 - 999Serves Barcelona, SpainServices provided
55% Customer Service Outsourcing15% Data Annotation Services10% Back Office Outsourcing +2 services10% Call Center Services10% Content Moderation ServicesSee all 68 projectsTop Customer Service is a highly-regarded Customer Support Outsourcing provider specializing in inbound call handling and customer service BPO solutions. The company consistently receives positive feedback for its professionalism and efficient communication, with over 90% of clients highlighting improved response times and increased customer satisfaction. Their AI-assisted systems and trained agents ensure seamless integration and reliable support across various industries.
26 of 26 reviews are 5 stars15 new reviews for Customer Service Outsourcing services$50,000 – $199,999 avg. project costRead 26 Recent ReviewsReviewed 26 times in the past 6 months
In the past six months, Top Customer Service has received overwhelmingly positive feedback from clients across various industries. Reviewers praised their professionalism, timely responses, and ability to represent brands effectively. For instance, a CEO noted immediate improvements in lead inquiries and website engagement due to enhanced content quality. Another client highlighted a significant reduction in missed calls and improved customer satisfaction. Overall, clients expressed high satisfaction with the service, citing strong communication and organizational skills, with minimal suggestions for improvement.Was this helpful?
Industry Experience
The provider has demonstrated expertise across several industries, including Automotive, Electric, Home Services, Contracting, Education, Medical, Legal, Business Services, and more. Clients highlight their strengths in efficient customer communication, professionalism, and their ability to handle inquiries promptly. Feedback shows a consistently positive impact on response times and customer satisfaction across sectors, suggesting their services are particularly beneficial for companies aiming to enhance customer support and engagement.
Read All ReviewsSelect Industry to see insights
Advertising & marketing Agriculture Non-profit Construction Home Services Electric Financial services IT Services Other Industry Other industries Business services Real estate Government Education Medical Automotive Legal ContractingWas this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Clients consistently praised Top Customer Service for its excellent value for money and competitive pricing. Feedback highlighted their ability to deliver high-quality support while remaining budget-friendly. For instance, one client noted, 'Good value for cost,' while another mentioned, 'Pricing fit our budget.' Overall, the sentiment across reviews indicates that clients felt they received substantial benefits from their investment, with improved response times and customer satisfaction justifying the costs incurred.Was this helpful?
More responsive than most other service providers
Get in TouchTop Customer Service is very responsive
They are a great candidate to start a conversation with. Send them a short message or project inquiry.Was this helpful?
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Salesupply
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$10,000+Undisclosed250 - 999Barcelona, SpainServices provided
45% Customer Service Outsourcing55% FulfillmentSee all 7 projectsSalesupply is a Customer Service BPO specializing in Customer Support Outsourcing across various markets, offering services like multilingual customer service and logistics solutions. Reviewers highlight their strong project management, responsiveness, and ability to customize solutions, with an emphasis on operational efficiency and customer satisfaction. Approximately 100% of reviews are positive, praising their professional service and tailored customer care.
0 of 1 reviews is 5 starsUnknown avg. project costRead 1 Recent ReviewReviewed 1 time in the past 6 months
In recent reviews, clients have expressed high satisfaction with Salesupply, highlighting their reliability and effective project management. One notable feedback from the Editor-in-Chief of Billboard Italia emphasized the seamless handling of magazine distribution, which previously faced challenges with the national postal service. Clients appreciated the company's budget-friendly pricing and quick responsiveness to needs, indicating a strong fit for various project requirements. Overall sentiment is overwhelmingly positive, with no significant areas for improvement noted.Was this helpful?
2 of 5 Customer Service Outsourcing reviews are 5 stars$50,000 – $199,999 avg. project costRead 5 ReviewsCustomer Service Outsourcing PROJECT HIGHLIGHT
Customer Support & Website Optimization for Clothing Company
5.0 — Salesupply provides customer support services to a clothing firm. They've also optimized the client's e-commerce platform and implemented logistics and fulfillment solutions into their customer Read moreWas this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Clients consistently highlight Salesupply's competitive pricing as a key factor in their selection, noting that it aligns well with their budgets while delivering good value for the cost. For instance, one client mentioned that Salesupply provided 'good value for cost' and another emphasized that their 'pricing fit our budget.' Overall, the sentiment is positive, with many clients appreciating the balance between cost and quality of service provided.Was this helpful?
See All Locations (9)Barcelona, Spain
51 Carrer de Llull
Barcelona, Spain 0800510 - 15
+34 93 178 60 06
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$100,000+Undisclosed10,000+Sant Adrià de Besòs, Spain
Services provided
50% Customer Service Outsourcing20% Sales Outsourcing10% Business Consulting +2 services10% Call Center Services10% Content Moderation ServicesSee all 12 projectsTDCX is a Customer Support Outsourcing firm specializing in call center solutions and customer service BPO. Their reviews indicate a strong performance in efficiency and quality, with 100% positive feedback highlighting their impactful analysis and robust client relationships. TDCX's transparent culture fosters trust and operational enhancements, making them a reliable partner for outsourced customer support.
1 of 1 Customer Service Outsourcing reviews are 5 stars$1,000,000 – $9,999,999 avg. project costRead 1 ReviewCustomer Service Outsourcing PROJECT HIGHLIGHT
Customer Service, Security & Risk Assessment for Fintech Co
5.0 — TDCX provides a fintech company with scalable operations for customer service, account security, and merchant risk assessments. They provide a thousand-person team to operate at multiple service Read moreWas this helpful?
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This provider is available in 32 time zones:
- Near East Time (NET)
- Middle East Time (MET)
- China Taiwan Time (CTT)
- Brazil Eastern Time (BET)
- Greenwich Mean Time (GMT)
- India Standard Time (IST)
- Japan Standard Time (JST)
- Midway Islands Time (MIT)
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See All Locations (17)Sant Adrià de Besòs, Spain
Carrer Joan Miró 21, Barcelona, 08005, Spain
Sant Adrià de Besòs, Spain 08930751 - 1000
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Review Rating from Clients
5.0/5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
Barcelona-based clients praise TDCX for their flexible, high-quality e-commerce support, including multilingual presales and customer service. They excel in onboarding, team management, and delivering measurable improvements in customer satisfaction and operational efficiency, making them a reliable partner for complex, growth-driven projects.Read Local ReviewsWas this helpful?
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$5,000+$50 - $99 / hr2 - 9Barcelona, Spain
Services provided
10% Customer Service Outsourcing30% Custom Software Development30% Mobile App Development +1 service30% Web DevelopmentIdeas más ideas is a Barcelona, Spain-based software development company. The team specializes in Custom Software Development and Web Development.
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UndisclosedUndisclosed10,000+Barcelona, Spain
Services provided
33% Customer Service Outsourcing23% Call Center Services15% Sales Outsourcing +17 services5% Back Office Outsourcing5% Business Consulting5% Finance & Accounting Outsourcing (FAO)1% AI Development1% BI & Big Data Consulting & SI1% CRM Consulting and SI1% Custom Software Development1% Digital Strategy1% Graphic Design1% HR Consulting1% Mobile App Development1% Transcription1% Translation1% UX/UI Design1% Unified Communications Consulting & SI1% Web Design1% Web DevelopmentWebhelp, a Customer Service Outsourcing company, was established in 2000. The large team provides Customer Service Outsourcing and Call Center Services.
Read moreSee All Locations (52)Barcelona, Spain
Av. Diagonal 197
Barcelona, Spain 08018More than 5k
+34 93 400 5000
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UndisclosedUndisclosed50 - 249Barcelona, Spain
Services provided
70% Customer Service Outsourcing15% Content Marketing15% TranslationRicaris Have a Nice Day is a Customer Service Outsourcing company launched in 2009. The team specializes in Customer Service Outsourcing and Content Marketing.
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$5,000+$25 - $49 / hr10 - 49Barcelona, Spain
Services provided
40% Customer Service Outsourcing25% Back Office Outsourcing15% Finance & Accounting Outsourcing (FAO) +2 services10% Recruiting10% StaffingEstablished in 2022, Metrickal is a Customer Service Outsourcing company. The agency focuses on Customer Service Outsourcing and Back Office Outsourcing, and is small.
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$10,000+$25 - $49 / hr10 - 49Corró d'Avall, Spain
Services provided
40% Customer Service Outsourcing40% Business Consulting20% Call Center ServicesLead2b, a small Business Consulting company, is in Corró d'Avall, Spain. Their services include Business Consulting and Customer Service Outsourcing.
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Undisclosed< $25 / hr50 - 249Barcelona, Spain
Services provided
25% Customer Service Outsourcing30% Call Center Services25% Sales Outsourcing +2 services10% Back Office Outsourcing10% Recruitment Process OutsourcingEssentiel Outsourcing S.L, an answering service company, was launched in 2018. The team offers Call Center Services and Customer Service Outsourcing.
Read moreMore responsive than most other service providers
Get in TouchEssentiel Outsourcing S.L is very responsive
They are a great candidate to start a conversation with. Send them a short message or project inquiry.Was this helpful?
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Undisclosed$25 - $49 / hr10 - 49Sant Joan Despí, Spain
Services provided
20% Customer Service Outsourcing40% Market Research20% Business Consulting +1 service20% Call Center ServicesLaunched in 2010, High Remark, a small Market Research company, is headquartered in Sant Joan Despí, Spain and Madrid, Spain. Their services include Market Research and Business Consulting.
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UndisclosedUndisclosed250 - 999Barcelona, Spain
Services provided
20% Customer Service Outsourcing40% Call Center Services20% AI Development +1 service20% Sales OutsourcingEstablished in 2007, Releasy Customer Management is a midsize call center company. Their services include Call Center Services and Artificial Intelligence.
Read moreSee All Locations (6)Barcelona, Spain
World Trade Center
Barcelona, Spain 0803921 - 30
+34.935.435.510
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UndisclosedUndisclosed50 - 249Barcelona, Spain
Services provided
18% Customer Service Outsourcing52% Back Office Outsourcing30% Finance & Accounting Outsourcing (FAO)NOVA BPO is a midsize Back Office Outsourcing company established in 1996. Their services include Back Office Outsourcing and Finance & Accounting Outsourcing (FAO).
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UndisclosedUndisclosed50 - 249Barcelona, Spain
Services provided
16% Customer Service Outsourcing50% Business Consulting24% Back Office Outsourcing +1 service10% BI & Big Data Consulting & SIAbinitio Consulting is a Business Consulting company. The Barcelona, Spain-based team offers Business Consulting and Back Office Outsourcing.
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UndisclosedUndisclosed10 - 49Barcelona, Spain
Services provided
13% Customer Service Outsourcing50% Accounting25% Business Consulting +1 service12% Back Office OutsourcingXterna is an Accounting company. They are located in Barcelona, Spain, and their services include Accounting and Business Consulting.
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UndisclosedUndisclosed10 - 49Barcelona, Spain
Services provided
10% Customer Service Outsourcing40% Accounting40% Business Consulting +1 service10% Back Office OutsourcingParera Consulting is an Accounting company. Founded in 1989, the team specializes in Accounting and Business Consulting. The agency is located in Barcelona, Spain.
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$1,000+< $25 / hr250 - 999Barcelona, Spain
Services provided
40% Customer Service Outsourcing60% Call Center ServicesCPM International is a Barcelona, Spain-based call center company. They offer Call Center Services and Customer Service Outsourcing and were established in 2004.
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UndisclosedUndisclosed50 - 249Barcelona, Spain
Services provided
50% Customer Service Outsourcing50% Call Center ServicesCALLgest is a call center and Customer Service Outsourcing company. Their midsize team is in Barcelona, Spain. Their services include Call Center Services and Customer Service Outsourcing.
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$1,000+< $25 / hr250 - 999Barcelona, Spain
Services provided
30% Customer Service Outsourcing50% Call Center Services20% Business ConsultingNewco , an answering service company, was launched in 2010. The team provides Call Center Services and Customer Service Outsourcing.
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List of the Top 2 Barcelona Customer Support Companies
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$10,000+Undisclosed250 - 999Barcelona, Spain
Ability to deliver
33.2/40.015.8/20 Reviews9.7/10 Clients & Experience7.7/10 Market PresenceService focus
45% Customer Service Outsourcing55% Other -
$100,000+Undisclosed10,000+Sant Adrià de Besòs, Spain
Ability to deliver
29.4/40.015.8/20 Reviews4.5/10 Clients & Experience9.1/10 Market PresenceService focus
50% Customer Service Outsourcing50% Other -
$5,000+$50 - $99 / hr2 - 9Barcelona, Spain
Ability to deliver
14.9/40.00/20 Reviews9/10 Clients & Experience6/10 Market PresenceService focus
10% Customer Service Outsourcing90% Other -
UndisclosedUndisclosed10,000+Barcelona, Spain
Ability to deliver
7.2/40.00/20 Reviews0/10 Clients & Experience7.2/10 Market PresenceService focus
33% Customer Service Outsourcing67% Other -
UndisclosedUndisclosed50 - 249Barcelona, Spain
Ability to deliver
5.2/40.00/20 Reviews0/10 Clients & Experience5.2/10 Market PresenceService focus
70% Customer Service Outsourcing30% Other -
$5,000+$25 - $49 / hr10 - 49Barcelona, Spain
Ability to deliver
5.2/40.00/20 Reviews0/10 Clients & Experience5.2/10 Market PresenceService focus
40% Customer Service Outsourcing60% Other -
$10,000+$25 - $49 / hr10 - 49Corró d'Avall, Spain
Ability to deliver
4.6/40.00/20 Reviews0/10 Clients & Experience4.6/10 Market PresenceService focus
40% Customer Service Outsourcing60% Other -
Undisclosed< $25 / hr50 - 249Barcelona, Spain
Ability to deliver
4.6/40.00/20 Reviews0/10 Clients & Experience4.6/10 Market PresenceService focus
25% Customer Service Outsourcing75% Other -
Undisclosed$25 - $49 / hr10 - 49Sant Joan Despí, Spain
Ability to deliver
5.2/40.00/20 Reviews0/10 Clients & Experience5.2/10 Market PresenceService focus
20% Customer Service Outsourcing80% Other -
UndisclosedUndisclosed250 - 999Barcelona, Spain
Ability to deliver
0/40.00/20 Reviews0/10 Clients & Experience0/10 Market PresenceService focus
20% Customer Service Outsourcing80% Other -
UndisclosedUndisclosed50 - 249Barcelona, Spain
Ability to deliver
0/40.00/20 Reviews0/10 Clients & Experience0/10 Market PresenceService focus
18% Customer Service Outsourcing82% Other -
UndisclosedUndisclosed50 - 249Barcelona, Spain
Ability to deliver
0/40.00/20 Reviews0/10 Clients & Experience0/10 Market PresenceService focus
16% Customer Service Outsourcing84% Other -
UndisclosedUndisclosed10 - 49Barcelona, Spain
Ability to deliver
0/40.00/20 Reviews0/10 Clients & Experience0/10 Market PresenceService focus
13% Customer Service Outsourcing87% Other -
UndisclosedUndisclosed10 - 49Barcelona, Spain
Ability to deliver
0/40.00/20 Reviews0/10 Clients & Experience0/10 Market PresenceService focus
10% Customer Service Outsourcing90% Other -
$1,000+< $25 / hr250 - 999Barcelona, Spain
Ability to deliver
0/40.00/20 Reviews0/10 Clients & Experience0/10 Market PresenceService focus
40% Customer Service Outsourcing60% Other -
UndisclosedUndisclosed50 - 249Barcelona, Spain
Ability to deliver
0/40.00/20 Reviews0/10 Clients & Experience0/10 Market PresenceService focus
50% Customer Service Outsourcing50% Other -
$1,000+< $25 / hr250 - 999Barcelona, Spain
Ability to deliver
0/40.00/20 Reviews0/10 Clients & Experience0/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other
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