Top Customer Support Services in Barcelona
17 Companies
List of the Top Barcelona Customer Support Companies
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$1,000+< $25 / hr1,000 - 9,999Serves Barcelona, SpainServices provided
25% Customer Service Outsourcing20% Call Center Services15% Back Office Outsourcing +4 services10% Content Moderation Services10% Data Annotation Services10% Finance & Accounting Outsourcing (FAO)10% Sales OutsourcingSee all 28 projectsHugo Inc. | Top CX Provider is a leading Customer Support Outsourcing firm, offering services such as Call Center Outsourcing and Customer Service BPO. The company is highly praised for its efficient project management and adaptability, with 100% of reviewers appreciating their seamless communication and integration into business processes. Their capacity to scale and maintain high service quality is consistently highlighted, contributing to improved customer satisfaction and operational efficiency.
Reviews mention High-quality work
Clients consistently commend Hugo for delivering high-quality work, noting significant improvements in operational efficiency and accuracy. One client highlighted a 99.8% accuracy in order processing and a 17% revenue increase, attributing these successes to Hugo's meticulous management and adaptability. Another client praised the company's ability to provide near-perfect customer support responses, enhancing their Net Promoter Score. Overall, feedback reflects a strong sentiment of satisfaction with the quality and impact of Hugo's services.-
Back Office Outsourcing for E-Commerce Co
5.0 Sep 24, 2024Hugo's ability to scale their services to match our growth without compromising quality has been crucial to our success. Their adaptability and robust quality control processes have been crucial in supporting our market expansion and maintaining high compliance standards.
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Content Mktg & Call Center Services for Cashback Gaming Co
5.0 Aug 23, 2023Hugo impressed us with meticulous attention to detail, consistently delivering excellent outcomes. Their proactive approach continuously improves workflows for optimal results.
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Scaling & QA Services for Media Company
5.0 Aug 23, 2023We can now push out content 3X faster with almost 100% accuracy on all of our content through audio and video. They deliver great work.
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11 of 12 Customer Service Outsourcing reviews are 5 stars1 new review for Customer Service Outsourcing in past 6 months$50,000 – $199,999 avg. project costRead 12 ReviewsCustomer Service Outsourcing PROJECT HIGHLIGHT
CX Outsourcing for Financial Services Firm
5.0 — Hugo Inc. provides CX outsourcing services for a financial services firm. They support the client's expansion to key markets, streamline their partner onboarding process, and execute a customer Read moreWas this helpful?
Industry Experience
Hugo Inc. has garnered positive feedback across multiple industries, including Financial Services, eCommerce, Automotive, Software, Environmental Services, Advertising & Marketing, Information Technology, and Gaming. Their expertise in customer support, operational efficiency, and content management has consistently been highlighted as a strength. Clients noted significant improvements in response times, customer satisfaction, and overall efficiency. Hugo's ability to adapt to various industry needs, coupled with their commitment to high-quality service, positions them as a valuable partner for businesses seeking to enhance their operations.
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Financial services eCommerce Automotive Food & Beverages Software Information technology Environmental Services Advertising & marketing Gaming MediaWas this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Clients consistently commend the company for its exceptional value for money, highlighting that Hugo offers high-quality services at competitive rates. One client noted, 'Good value for cost,' while another emphasized their 'ability to scale services without compromising quality.' Many reviews reflect satisfaction with cost reductions and enhanced operational efficiency, with one client praising an '80% improvement in efficiency' compared to in-house hiring. Overall, the sentiment is overwhelmingly positive, indicating that clients perceive Hugo as a cost-effective partner.Was this helpful?
$1,000+Undisclosed250 - 999Serves Barcelona, SpainServices provided
55% Customer Service Outsourcing15% Data Annotation Services10% Back Office Outsourcing +2 services10% Call Center Services10% Content Moderation ServicesSee all 68 projectsTop Customer Service is a highly-regarded Customer Support Outsourcing provider specializing in inbound call handling and customer service BPO solutions. The company consistently receives positive feedback for its professionalism and efficient communication, with over 90% of clients highlighting improved response times and increased customer satisfaction. Their AI-assisted systems and trained agents ensure seamless integration and reliable support across various industries.
27 of 27 reviews are 5 stars16 new reviews for Customer Service Outsourcing services$50,000 – $199,999 avg. project costRead 27 Recent ReviewsReviewed 27 times in the past 6 months
In the past six months, Top Customer Service has received consistently positive feedback from clients across various industries. Clients praised their professionalism, responsiveness, and ability to adapt to brand voices, resulting in improved communication and customer satisfaction. For instance, a client noted a 50% reduction in response times after implementing their support portal. While some suggested minor improvements in proactive communication and detailed reporting, overall sentiment remains highly favorable, indicating they are a reliable partner for enhancing customer service operations.Was this helpful?
25 of 25 Customer Service Outsourcing reviews are 5 stars16 new reviews for Customer Service Outsourcing in past 6 months$50,000 – $199,999 avg. project costRead 25 ReviewsCustomer Service Outsourcing PROJECT HIGHLIGHT
Customer Service & Back-Office Support for Protection Agency
5.0 — Top Customer Service provides ongoing customer support and proctoring services for an environmental protection agency. The team assists with the Section 608 support for the client's students. Read moreWas this helpful?
More responsive than most other service providers
Get in TouchTop Customer Service is very responsive
They are a great candidate to start a conversation with. Send them a short message or project inquiry.Was this helpful?
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Salesupply
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$10,000+Undisclosed250 - 999Barcelona, SpainServices provided
45% Customer Service Outsourcing55% FulfillmentSee all 7 projectsSalesupply is a Customer Service BPO specializing in Customer Support Outsourcing across various markets, offering services like multilingual customer service and logistics solutions. Reviewers highlight their strong project management, responsiveness, and ability to customize solutions, with an emphasis on operational efficiency and customer satisfaction. Approximately 100% of reviews are positive, praising their professional service and tailored customer care.
0 of 1 reviews is 5 starsUnknown avg. project costRead 1 Recent ReviewReviewed 1 time in the past 6 months
Recent reviews of Salesupply highlight their reliability and effective communication, particularly in managing magazine distribution for Billboard Italia. Clients noted smooth handling of orders and timely delivery, which significantly improved their previous logistical challenges. The positive sentiment is reinforced by the company's competitive pricing and strong referrals, with no major areas for improvement identified by clients.Was this helpful?
2 of 5 Customer Service Outsourcing reviews are 5 stars$50,000 – $199,999 avg. project costRead 5 ReviewsCustomer Service Outsourcing PROJECT HIGHLIGHT
Customer Support & Website Optimization for Clothing Company
5.0 — Salesupply provides customer support services to a clothing firm. They've also optimized the client's e-commerce platform and implemented logistics and fulfillment solutions into their customer Read moreWas this helpful?
Industry Experience
Salesupply has garnered positive feedback across multiple industries, including consumer products, eCommerce, retail, and media. Clients in consumer products praised their customer service and cultural fit. In eCommerce, they have been recognized for enhancing customer experience and operational efficiency, leading to increased satisfaction and sales. Retail partners highlighted their fulfillment capabilities, while media clients appreciated their reliability in distribution. Overall, Salesupply is well-suited for companies seeking robust customer service and logistics solutions across these sectors.
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Consumer products & services Other industries Consumer Products eCommerce Retail MediaWas this helpful?
More responsive than most other service providers
Get in TouchSalesupply is very responsive
They are a great candidate to start a conversation with. Send them a short message or project inquiry.Was this helpful?
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$100,000+Undisclosed10,000+Sant Adrià de Besòs, Spain
Services provided
50% Customer Service Outsourcing20% Sales Outsourcing10% Business Consulting +2 services10% Call Center Services10% Content Moderation ServicesSee all 12 projectsTDCX is a Customer Support Outsourcing firm specializing in call center solutions and customer service BPO. Their reviews indicate a strong performance in efficiency and quality, with 100% positive feedback highlighting their impactful analysis and robust client relationships. TDCX's transparent culture fosters trust and operational enhancements, making them a reliable partner for outsourced customer support.
1 of 1 Customer Service Outsourcing reviews are 5 stars$1,000,000 – $9,999,999 avg. project costRead 1 ReviewCustomer Service Outsourcing PROJECT HIGHLIGHT
Customer Service, Security & Risk Assessment for Fintech Co
5.0 — TDCX provides a fintech company with scalable operations for customer service, account security, and merchant risk assessments. They provide a thousand-person team to operate at multiple service Read moreWas this helpful?
Industry Experience
TDCX demonstrates strong capabilities across various industries, including Hospitality & Leisure, Social Networking, Financial Services, Food & Beverages, Software, Consumer Products, Retail, and IT Services. Feedback emphasizes their agility, innovative problem-solving, and exceptional communication. Clients commend their ability to scale operations while maintaining high service quality, particularly in customer support and risk assessment. Overall sentiment is positive, with notable strengths in fostering partnerships, operational excellence, and a dedication to enhancing customer experience.
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Hospitality & leisure Social Networking Financial services Food & Beverages Software Consumer Products Retail IT ServicesWas this helpful?
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This provider is available in 32 time zones:
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- Middle East Time (MET)
- China Taiwan Time (CTT)
- Brazil Eastern Time (BET)
- Greenwich Mean Time (GMT)
- India Standard Time (IST)
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See All Locations (17)Sant Adrià de Besòs, Spain
Carrer Joan Miró 21, Barcelona, 08005, Spain
Sant Adrià de Besòs, Spain 08930751 - 1000
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$5,000+$50 - $99 / hr2 - 9Barcelona, Spain
Services provided
10% Customer Service Outsourcing30% Custom Software Development30% Mobile App Development +1 service30% Web DevelopmentIdeas más ideas is a Barcelona, Spain-based software development company. The team specializes in Custom Software Development and Web Development.
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UndisclosedUndisclosed10,000+Barcelona, Spain
Services provided
33% Customer Service Outsourcing23% Call Center Services15% Sales Outsourcing +17 services5% Back Office Outsourcing5% Business Consulting5% Finance & Accounting Outsourcing (FAO)1% AI Development1% BI & Big Data Consulting & SI1% CRM Consulting and SI1% Custom Software Development1% Digital Strategy1% Graphic Design1% HR Consulting1% Mobile App Development1% Transcription1% Translation1% UX/UI Design1% Unified Communications Consulting & SI1% Web Design1% Web DevelopmentWebhelp, a Customer Service Outsourcing company, was established in 2000. The large team provides Customer Service Outsourcing and Call Center Services.
Read moreSee All Locations (52)Barcelona, Spain
Av. Diagonal 197
Barcelona, Spain 08018More than 5k
+34 93 400 5000
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UndisclosedUndisclosed50 - 249Barcelona, Spain
Services provided
70% Customer Service Outsourcing15% Content Marketing15% TranslationRicaris Have a Nice Day is a Customer Service Outsourcing company launched in 2009. The team specializes in Customer Service Outsourcing and Content Marketing.
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$10,000+$25 - $49 / hr10 - 49Corró d'Avall, Spain
Services provided
40% Customer Service Outsourcing40% Business Consulting20% Call Center ServicesLead2b, a small Business Consulting company, is in Corró d'Avall, Spain. Their services include Business Consulting and Customer Service Outsourcing.
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Undisclosed< $25 / hr50 - 249Barcelona, Spain
Services provided
25% Customer Service Outsourcing30% Call Center Services25% Sales Outsourcing +2 services10% Back Office Outsourcing10% Recruitment Process OutsourcingEssentiel Outsourcing S.L, an answering service company, was launched in 2018. The team offers Call Center Services and Customer Service Outsourcing.
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Undisclosed$25 - $49 / hr10 - 49Sant Joan Despí, Spain
Services provided
20% Customer Service Outsourcing40% Market Research20% Business Consulting +1 service20% Call Center ServicesLaunched in 2010, High Remark, a small Market Research company, is headquartered in Sant Joan Despí, Spain and Madrid, Spain. Their services include Market Research and Business Consulting.
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UndisclosedUndisclosed250 - 999Barcelona, Spain
Services provided
20% Customer Service Outsourcing40% Call Center Services20% AI Development +1 service20% Sales OutsourcingEstablished in 2007, Releasy Customer Management is a midsize call center company. Their services include Call Center Services and Artificial Intelligence.
Read moreSee All Locations (6)Barcelona, Spain
World Trade Center
Barcelona, Spain 0803921 - 30
+34.935.435.510
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UndisclosedUndisclosed50 - 249Barcelona, Spain
Services provided
18% Customer Service Outsourcing52% Back Office Outsourcing30% Finance & Accounting Outsourcing (FAO)NOVA BPO is a midsize Back Office Outsourcing company established in 1996. Their services include Back Office Outsourcing and Finance & Accounting Outsourcing (FAO).
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UndisclosedUndisclosed50 - 249Barcelona, Spain
Services provided
16% Customer Service Outsourcing50% Business Consulting24% Back Office Outsourcing +1 service10% BI & Big Data Consulting & SIAbinitio Consulting is a Business Consulting company. The Barcelona, Spain-based team offers Business Consulting and Back Office Outsourcing.
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UndisclosedUndisclosed10 - 49Barcelona, Spain
Services provided
13% Customer Service Outsourcing50% Accounting25% Business Consulting +1 service12% Back Office OutsourcingXterna is an Accounting company. They are located in Barcelona, Spain, and their services include Accounting and Business Consulting.
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UndisclosedUndisclosed10 - 49Barcelona, Spain
Services provided
10% Customer Service Outsourcing40% Accounting40% Business Consulting +1 service10% Back Office OutsourcingParera Consulting is an Accounting company. Founded in 1989, the team specializes in Accounting and Business Consulting. The agency is located in Barcelona, Spain.
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$1,000+< $25 / hr250 - 999Barcelona, Spain
Services provided
40% Customer Service Outsourcing60% Call Center ServicesCPM International is a Barcelona, Spain-based call center company. They offer Call Center Services and Customer Service Outsourcing and were established in 2004.
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UndisclosedUndisclosed50 - 249Barcelona, Spain
Services provided
50% Customer Service Outsourcing50% Call Center ServicesCALLgest is a call center and Customer Service Outsourcing company. Their midsize team is in Barcelona, Spain. Their services include Call Center Services and Customer Service Outsourcing.
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$1,000+< $25 / hr250 - 999Barcelona, Spain
Services provided
30% Customer Service Outsourcing50% Call Center Services20% Business ConsultingNewco , an answering service company, was launched in 2010. The team provides Call Center Services and Customer Service Outsourcing.
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$1,000+< $25 / hr1,000 - 9,999Barcelona, Spain
Services provided
10% Customer Service Outsourcing30% Call Center Services20% Business Consulting +2 services20% Recruiting20% Sales OutsourcingSELLBYTEL, a call center, is in Barcelona, Spain. The team focuses on Call Center Services and Business Consulting.
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List of the Top 2 Barcelona Customer Support Companies
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$10,000+Undisclosed250 - 999Barcelona, Spain
Ability to deliver
33.2/40.015.8/20 Reviews9.7/10 Clients & Experience7.7/10 Market PresenceService focus
45% Customer Service Outsourcing55% Other -
$100,000+Undisclosed10,000+Sant Adrià de Besòs, Spain
Ability to deliver
29.4/40.015.8/20 Reviews4.5/10 Clients & Experience9.1/10 Market PresenceService focus
50% Customer Service Outsourcing50% Other -
$5,000+$50 - $99 / hr2 - 9Barcelona, Spain
Ability to deliver
14.9/40.00/20 Reviews9/10 Clients & Experience6/10 Market PresenceService focus
10% Customer Service Outsourcing90% Other -
UndisclosedUndisclosed10,000+Barcelona, Spain
Ability to deliver
7.2/40.00/20 Reviews0/10 Clients & Experience7.2/10 Market PresenceService focus
33% Customer Service Outsourcing67% Other -
UndisclosedUndisclosed50 - 249Barcelona, Spain
Ability to deliver
5.2/40.00/20 Reviews0/10 Clients & Experience5.2/10 Market PresenceService focus
70% Customer Service Outsourcing30% Other -
$10,000+$25 - $49 / hr10 - 49Corró d'Avall, Spain
Ability to deliver
4.6/40.00/20 Reviews0/10 Clients & Experience4.6/10 Market PresenceService focus
40% Customer Service Outsourcing60% Other -
Undisclosed< $25 / hr50 - 249Barcelona, Spain
Ability to deliver
4.6/40.00/20 Reviews0/10 Clients & Experience4.6/10 Market PresenceService focus
25% Customer Service Outsourcing75% Other -
Undisclosed$25 - $49 / hr10 - 49Sant Joan Despí, Spain
Ability to deliver
5.2/40.00/20 Reviews0/10 Clients & Experience5.2/10 Market PresenceService focus
20% Customer Service Outsourcing80% Other -
UndisclosedUndisclosed250 - 999Barcelona, Spain
Ability to deliver
0/40.00/20 Reviews0/10 Clients & Experience0/10 Market PresenceService focus
20% Customer Service Outsourcing80% Other -
UndisclosedUndisclosed50 - 249Barcelona, Spain
Ability to deliver
0/40.00/20 Reviews0/10 Clients & Experience0/10 Market PresenceService focus
18% Customer Service Outsourcing82% Other -
UndisclosedUndisclosed50 - 249Barcelona, Spain
Ability to deliver
0/40.00/20 Reviews0/10 Clients & Experience0/10 Market PresenceService focus
16% Customer Service Outsourcing84% Other -
UndisclosedUndisclosed10 - 49Barcelona, Spain
Ability to deliver
0/40.00/20 Reviews0/10 Clients & Experience0/10 Market PresenceService focus
13% Customer Service Outsourcing87% Other -
UndisclosedUndisclosed10 - 49Barcelona, Spain
Ability to deliver
0/40.00/20 Reviews0/10 Clients & Experience0/10 Market PresenceService focus
10% Customer Service Outsourcing90% Other -
$1,000+< $25 / hr250 - 999Barcelona, Spain
Ability to deliver
0/40.00/20 Reviews0/10 Clients & Experience0/10 Market PresenceService focus
40% Customer Service Outsourcing60% Other -
UndisclosedUndisclosed50 - 249Barcelona, Spain
Ability to deliver
0/40.00/20 Reviews0/10 Clients & Experience0/10 Market PresenceService focus
50% Customer Service Outsourcing50% Other -
$1,000+< $25 / hr250 - 999Barcelona, Spain
Ability to deliver
0/40.00/20 Reviews0/10 Clients & Experience0/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$1,000+< $25 / hr1,000 - 9,999Barcelona, Spain
Ability to deliver
0/40.00/20 Reviews0/10 Clients & Experience0/10 Market PresenceService focus
10% Customer Service Outsourcing90% Other
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