Top Phone Support Services in China
14 Companies
List of the Top China Customer Service Phone Support Companies
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TDCX
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$100,000+Undisclosed10,000+Beijing, ChinaServices provided
50% Customer Service Outsourcing20% Sales Outsourcing10% Business Consulting +210% Call Center Services10% Content Moderation ServicesFocus Areas
33% Phone Support Services40% Email Support Services27% Chat Support ServicesSee all 12 projectsTDCX is a Customer Support Outsourcing firm specializing in call center solutions and customer service BPO. Their reviews indicate a strong performance in efficiency and quality, with 100% positive feedback highlighting their impactful analysis and robust client relationships. TDCX's transparent culture fosters trust and operational enhancements, making them a reliable partner for outsourced customer support.
Reviews mention Innovative
Client feedback highlights TDCX's innovative approach to support, with notable instances of their quick adaptation to process changes and the introduction of new solutions. One client emphasized their ability to provide proactive support and suggest improvements, stating, "They frequently suggest great ideas for improvement." Overall sentiment reflects a strong appreciation for TDCX's collaborative nature and innovative problem-solving capabilities, contributing positively to clients' operational success.-
Call Center Services for Global Social Media Company
5.0 May 17, 2022The team is very dedicated and motivated to try out new solutions, implement pilots and offer innovative ideas for us to consider. I really enjoy their collaborative approach, and our working relationship really feels like a partnership towards reaching our goals. They are very reactive whenever a technical problem occurs they will quickly come up with alternatives and different temporary workflows to minimize disruptions while issues are fixed.
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Call Center Services for Tech Company
5.0 Jun 16, 2021Innovation and proactive support is another measurement area for TDCX, including how much they can motivate the team in order to reduce attrition rates. They listen closely to our needs, and they actively support our business requirements, even outside the core areas we define in our scope of work. They frequently suggest great ideas for improvement.
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1 of 1 Customer Service Outsourcing reviews are 5 stars$1,000,000 – $9,999,999 avg. project costRead 1 ReviewCustomer Service Outsourcing PROJECT HIGHLIGHT
Customer Service, Security & Risk Assessment for Fintech Co
5.0 — TDCX provides a fintech company with scalable operations for customer service, account security, and merchant risk assessments. They provide a thousand-person team to operate at multiple service Read moreWas this helpful?
Industry Experience
TDCX demonstrates strong capabilities across various industries, including Hospitality & Leisure, Social Networking, Financial Services, Food & Beverages, Software, Consumer Products, Retail, and IT Services. Feedback emphasizes their agility, innovative problem-solving, and exceptional communication. Clients commend their ability to scale operations while maintaining high service quality, particularly in customer support and risk assessment. Overall sentiment is positive, with notable strengths in fostering partnerships, operational excellence, and a dedication to enhancing customer experience.
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Hospitality & leisure Social Networking Financial services Food & Beverages Software Consumer Products Retail IT ServicesWas this helpful?
See All Locations (17)Beijing, China
Building 3, Room 702, 9 Jiaogezhuang Street, Shunyi District
Beijing, China 101316501 - 750
86 10 8045 8888
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$50,000+< $25 / hr10,000+Wei Fang Shi, China
Services provided
50% Customer Service Outsourcing30% Call Center Services10% Back Office Outsourcing +110% CRM Consulting and SIFocus Areas
45% Phone Support Services25% Order Processing & Taking15% Chat Support Services +115% Email Support ServicesSee all 11 projectsWelsend is a professional contact center and outsourcing service provider, offering solutions for telemarketing, customer service, and technical support. Their clients consistently praise their project management capabilities, professionalism, and effective communication. Across reviews, 90% of clients highlight Welsend's detailed orientation and responsiveness, while clients note minor areas for improvement, such as employee retention and service level management.
Reviews mention High-quality work
Clients have consistently praised Welsend for their high-quality work, highlighting their professionalism and speed of execution. One client noted, 'We have already been impressed by the Welsend team's professionalism, speed of execution, and delivery quality.' Additionally, the management team was described as 'competent' and the service quality as 'excellent,' reinforcing the overall sentiment of satisfaction with the quality of work provided.-
Outbound Call Support for Hotel Chain
5.0 Feb 15, 2022They have a competent management team, excellent service quality, and truly a value for investment!
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Industry Experience
Welsend has demonstrated significant expertise across various industries, including Telecommunications, Government, Transportation, Manufacturing, and Hospitality. In Telecommunications, they excelled in increasing sales and customer satisfaction. Their Government engagements highlight professionalism and operational efficiency. In Transportation, Welsend provided effective customer service support, while in Manufacturing, they showcased strong project management and adaptability. In Hospitality, they impressed clients with quick execution and service quality. Overall, their strengths lie in responsiveness, project management, and industry-specific solutions, making them a good fit for clients in these sectors.
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Telecommunications Government Transportation Manufacturing Hospitality & leisureWas this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Welsend is consistently recognized for providing strong value for money, with clients noting their pricing aligns well with budget expectations. One client highlighted Welsend as a 'great culture fit' and 'good value for cost,' while another emphasized their 'professionalism and reliability' as key strengths. Overall, feedback suggests that Welsend delivers quality services effectively, making them a commendable choice for businesses seeking cost-effective solutions.Was this helpful?
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$1,000+< $25 / hr50 - 249Hefei Shi, China
Services provided
10% Customer Service Outsourcing40% Call Center Services25% Custom Software Development +125% IT Managed ServicesFocus Areas
100% Phone Support ServicesSee all 1 projectsHefei Wisfly Information Technology Co., Ltd. is a digital processing company specializing in page editing, typesetting, and data conversion services. Overall, the feedback is positive, highlighting a 23% cost reduction, improved quality, and impressive project management. However, 100% of the reviews mention the need for improved team stability.
Industry Experience
Hefei Wisfly Information Technology Co., Ltd. has demonstrated expertise primarily in the publishing industry, providing services such as page editing, typesetting, and data conversion. Client feedback highlights their strengths in cost-effectiveness, quality improvement, and project management. Notably, their digital processing capabilities and intellectual property have significantly impacted publishers by enhancing journal indexing. While their service has been praised, there are concerns about team stability. Overall, they are a strong fit for companies in the publishing sector.
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PublishingWas this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Clients have reported that Hefei Wisfly Information Technology Co., Ltd. offers competitive pricing, with one client noting costs were 23% lower than expected. This positive sentiment is reinforced by improved quality outcomes, as evidenced by the indexing of four journals by SCI. Overall, the company is perceived to deliver good value for money, although clients have pointed out the need for improved team stability.Was this helpful?
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$5,000+$100 - $149 / hr1,000 - 9,999Suzhou Shi, China
Services provided
35% Customer Service Outsourcing35% Call Center Services30% Back Office OutsourcingFocus Areas
25% Phone Support Services25% Chat Support Services25% Email Support Services +125% Order Processing & TakingChina Data Group (Suzhou) Limited is a call center service. In Suzhou Shi, China and Beijing, China, the team focuses on Call Center Services and Customer Service Outsourcing.
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UndisclosedUndisclosed1,000 - 9,999Hefei Shi, China
Services provided
20% Customer Service Outsourcing20% Call Center Services20% HR Outsourcing +220% Recruiting20% StaffingFocus Areas
25% Phone Support Services25% Chat Support Services25% Email Support Services +125% Order Processing & TakingAnhui Shengtang Service Outsourcing Co., Ltd. Is a large answering service. Launched in 2004, the team offers Call Center Services and Customer Service Outsourcing.
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UndisclosedUndisclosed1,000 - 9,999Hangzhou, China
Services provided
31% Customer Service Outsourcing25% Back Office Outsourcing25% HR Consulting +119% Call Center ServicesFocus Areas
20% Phone Support Services40% Chat Support Services40% Email Support ServicesSunyard (Hangzhou) Computer Services Co., Ltd. Is a Customer Service Outsourcing company. The Hangzhou, China-based team specializes in Customer Service Outsourcing and Back Office Outsourcing.
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UndisclosedUndisclosed10,000+Chengdu, China
Services provided
10% Customer Service Outsourcing40% Call Center Services25% AI Development +125% Business ConsultingFocus Areas
100% Phone Support ServicesQin Finance Technology Co., Ltd. Is a large Chengdu, China-based call center. The team offers Call Center Services and Artificial Intelligence.
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UndisclosedUndisclosed50 - 249Han Dan Shi, China
Services provided
50% Customer Service Outsourcing50% Call Center ServicesFocus Areas
25% Phone Support Services25% Chat Support Services25% Email Support Services +125% Order Processing & TakingHebei ZHIKEYINQIAO Network Information Technology Co., Ltd. Is a telephone answering service and Customer Service Outsourcing company. Their services include Call Center Services.
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UndisclosedUndisclosed1,000 - 9,999Beijing, China
Services provided
10% Customer Service Outsourcing25% Back Office Outsourcing25% Business Consulting +225% HR Consulting15% Call Center ServicesFocus Areas
100% Phone Support ServicesFounded in 2006, Beijing Interactive CRM Technology Limited is a Business Consulting company. The team offers Business Consulting and Back Office Outsourcing.
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$5,000+$25 - $49 / hr250 - 999Shanghai, China
Services provided
20% Customer Service Outsourcing80% Call Center ServicesFocus Areas
25% Phone Support Services25% Chat Support Services25% Email Support Services +125% Order Processing & TakingFounded in 2000, 800teleservices is an answering service. The midsize team focuses on Call Center Services and Customer Service Outsourcing.
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UndisclosedUndisclosed10 - 49Suzhou Shi, China
Services provided
10% Customer Service Outsourcing25% Custom Software Development20% IT Managed Services +320% Mobile App Development15% Call Center Services10% BI & Big Data Consulting & SIFocus Areas
100% Phone Support ServicesVirtual Era Financial Service (Suzhou) Co., Ltd., a software development firm, is headquartered in Suzhou Shi, China. The team offers Custom Software Development and IT managed services.
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UndisclosedUndisclosed50 - 249Shanghai, China
Services provided
30% Customer Service Outsourcing25% Back Office Outsourcing20% Call Center Services +410% Recruiting10% Staffing3% HR Consulting2% HR OutsourcingFocus Areas
16% Phone Support Services42% Chat Support Services42% Email Support ServicesShanghai Nanfang Xundian Communication Technology Co., Ltd., a Customer Service Outsourcing company, provide Customer Service Outsourcing and Back Office Outsourcing. They were established in 2002.
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$5,000+< $25 / hr1,000 - 9,999Beijing , China
Services provided
10% Customer Service Outsourcing45% Back Office Outsourcing25% Transcription +210% Call Center Services10% Sales OutsourcingFocus Areas
100% Phone Support ServicesIntegreon, a large Back Office Outsourcing company, is headquartered in New York, New York and Makati, Philippines. Their services include Back Office Outsourcing and Transcription.
Read moreSee All Locations (6)Beijing , China
Room 703, Taikang Financial Tower, No.38 Dongsanhuan North Road, Chaoyang District,
Beijing , China 10002686.10.6596.0370
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UndisclosedUndisclosed10,000+Su Zhou Shi, China
Services provided
33% Customer Service Outsourcing23% Call Center Services15% Sales Outsourcing +175% Back Office Outsourcing5% Business Consulting5% Finance & Accounting Outsourcing (FAO)1% AI Development1% BI & Big Data Consulting & SI1% CRM Consulting and SI1% Custom Software Development1% Digital Strategy1% Graphic Design1% HR Consulting1% Mobile App Development1% Transcription1% Translation1% UX/UI Design1% Unified Communications Consulting & SI1% Web Design1% Web DevelopmentFocus Areas
70% Phone Support Services15% Email Support Services10% Chat Support Services +15% Order Processing & TakingWebhelp, a Customer Service Outsourcing company, was established in 2000. The large team provides Customer Service Outsourcing and Call Center Services.
Read moreSee All Locations (52)Su Zhou Shi, China
China Overseas Fortune Center, Suzhou Industrial Park,
Su Zhou Shi, China 21512110 - 15
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List of the Top 2 China Customer Service Phone Support Companies
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$50,000+< $25 / hr10,000+Wei Fang Shi, China
Ability to deliver
34.1/40.015.8/20 Reviews10/10 Clients & Experience8.3/10 Market PresenceService focus
50% Customer Service Outsourcing45% Phone Support Services50% Other -
$1,000+< $25 / hr50 - 249Hefei Shi, China
Ability to deliver
14.6/40.014.6/20 Reviews0/10 Clients & Experience0/10 Market PresenceService focus
10% Customer Service Outsourcing100% Phone Support Services90% Other -
$5,000+$100 - $149 / hr1,000 - 9,999Suzhou Shi, China
Ability to deliver
0/40.00/20 Reviews0/10 Clients & Experience0/10 Market PresenceService focus
35% Customer Service Outsourcing25% Phone Support Services65% Other -
UndisclosedUndisclosed1,000 - 9,999Hefei Shi, China
Ability to deliver
0/40.00/20 Reviews0/10 Clients & Experience0/10 Market PresenceService focus
20% Customer Service Outsourcing25% Phone Support Services80% Other -
UndisclosedUndisclosed1,000 - 9,999Hangzhou, China
Ability to deliver
0/40.00/20 Reviews0/10 Clients & Experience0/10 Market PresenceService focus
31% Customer Service Outsourcing20% Phone Support Services69% Other -
$100,000+Undisclosed10,000+Beijing, China
Ability to deliver
29.4/40.015.8/20 Reviews4.5/10 Clients & Experience9.1/10 Market PresenceService focus
50% Customer Service Outsourcing33% Phone Support Services50% Other -
UndisclosedUndisclosed10,000+Chengdu, China
Ability to deliver
0/40.00/20 Reviews0/10 Clients & Experience0/10 Market PresenceService focus
10% Customer Service Outsourcing100% Phone Support Services90% Other -
UndisclosedUndisclosed50 - 249Han Dan Shi, China
Ability to deliver
0/40.00/20 Reviews0/10 Clients & Experience0/10 Market PresenceService focus
50% Customer Service Outsourcing25% Phone Support Services50% Other -
UndisclosedUndisclosed1,000 - 9,999Beijing, China
Ability to deliver
0/40.00/20 Reviews0/10 Clients & Experience0/10 Market PresenceService focus
10% Customer Service Outsourcing100% Phone Support Services90% Other -
$5,000+$25 - $49 / hr250 - 999Shanghai, China
Ability to deliver
0/40.00/20 Reviews0/10 Clients & Experience0/10 Market PresenceService focus
20% Customer Service Outsourcing25% Phone Support Services80% Other -
UndisclosedUndisclosed10 - 49Suzhou Shi, China
Ability to deliver
0/40.00/20 Reviews0/10 Clients & Experience0/10 Market PresenceService focus
10% Customer Service Outsourcing100% Phone Support Services90% Other -
UndisclosedUndisclosed50 - 249Shanghai, China
Ability to deliver
0/40.00/20 Reviews0/10 Clients & Experience0/10 Market PresenceService focus
30% Customer Service Outsourcing16% Phone Support Services70% Other -
$5,000+< $25 / hr1,000 - 9,999Beijing , China
Ability to deliver
6.6/40.00/20 Reviews0/10 Clients & Experience6.6/10 Market PresenceService focus
10% Customer Service Outsourcing100% Phone Support Services90% Other -
UndisclosedUndisclosed10,000+Su Zhou Shi, China
Ability to deliver
7.2/40.00/20 Reviews0/10 Clients & Experience7.2/10 Market PresenceService focus
33% Customer Service Outsourcing70% Phone Support Services67% Other
Latest Phone Support Services Articles
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