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Top Chat Support Services in China

Ratings Updated: April 3, 2026
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1 Leaders 12 Contenders

13 Companies

Country: China
Customer Service Outsourcing: Chat Support Services

List of the Top China Chat Support Companies

  • TDCX Logotype

    4.8 12 reviews
    Verified
    $100,000+
    Undisclosed
    10,000+
    Beijing, China

    Services provided

    50% Customer Service Outsourcing
    20% Sales Outsourcing
    10% Business Consulting +2
    10% Call Center Services
    10% Content Moderation Services

    Focus Areas

    27% Chat Support Services
    40% Email Support Services
    33% Phone Support Services

    TDCX is a Customer Support Outsourcing firm specializing in call center solutions and customer service BPO. Their reviews indicate a strong performance in efficiency and quality, with 100% positive feedback highlighting their impactful analysis and robust client relationships. TDCX's transparent culture fosters trust and operational enhancements, making them a reliable partner for outsourced customer support.

    See all 12 projects

    Reviews mention Proactive

    TDCX has been consistently praised for their proactive approach in client engagements. Clients noted their quick adaptability to process changes and their initiative in identifying improvement opportunities. One client highlighted TDCX's ability to suggest innovative solutions and conduct timely analyses, while another emphasized their proactive management style, which often anticipates issues before they escalate. Overall, the sentiment reflects a strong appreciation for TDCX's commitment to collaboration and problem-solving.
    • Call Center Services for Global Tech Company
      5.0 Jun 25, 2021

      TDCX has a high bar on operational rhythm and cadence - 90% of the time they run the business on their own without any intervention needed from our teams. The remaining times, they are proactive in identifying areas of opportunity and partner with us on solving the issues before they become trends. They manage a large portion of APAC business with us and we trust their ability to deliver the best possible outcomes to our customers!

      Read Full Review
    • Call Center Services for Tech Company
      5.0 Jun 16, 2021

      Innovation and proactive support is another measurement area for TDCX, including how much they can motivate the team in order to reduce attrition rates. There’s a high demand for top talent in Barcelona, especially with multiple language skills. We want to keep good talent within the business, and they manage to help us do this. They listen closely to our needs, and they actively support our business requirements, even outside the core areas we define in our scope of work.

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    Industry Experience

    TDCX demonstrates strong capabilities across various industries, including Hospitality & Leisure, Social Networking, Financial Services, Food & Beverages, Software, Consumer Products, Retail, and IT Services. Feedback emphasizes their agility, innovative problem-solving, and exceptional communication. Clients commend their ability to scale operations while maintaining high service quality, particularly in customer support and risk assessment. Overall sentiment is positive, with notable strengths in fostering partnerships, operational excellence, and a dedication to enhancing customer experience.

    Read All Reviews

    Select Industry to see insights

    Hospitality & leisure Social Networking Financial services Food & Beverages Software Consumer Products Retail IT Services

    Average Project Cost Breakdown

    $1,000,000 to $9,999,999 (2) $200,000 to $999,999 (1) $10,000,000 + (1)

    What Clients Have Said

    Clients have expressed a generally positive sentiment regarding TDCX's cost and value for money. Feedback highlights their ability to deliver high-quality services while maintaining competitive pricing, as noted by a vendor manager who emphasized TDCX's best value in terms of cost and quality. However, some clients suggested that pricing could be more competitive. Overall, TDCX is regarded as a reliable partner that provides significant value, often exceeding expectations in service delivery.
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    View projects from:

    Singapore (7) Germany (1) Spain (1) United States (1)

    This provider is available in 32 time zones:

    • Near East Time (NET)
    • Middle East Time (MET)
    • China Taiwan Time (CTT)
    • Brazil Eastern Time (BET)
    • Greenwich Mean Time (GMT)
    • India Standard Time (IST)
    • Japan Standard Time (JST)
    • Midway Islands Time (MIT)
    View all time zones
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  • Welsend Logotype

    4.9 11 reviews
    $50,000+
    < $25 / hr
    10,000+
    Wei Fang Shi, China

    Services provided

    50% Customer Service Outsourcing
    30% Call Center Services
    10% Back Office Outsourcing +1
    10% CRM Consulting and SI

    Focus Areas

    15% Chat Support Services
    45% Phone Support Services
    25% Order Processing & Taking +1
    15% Email Support Services

    Welsend is a professional contact center and outsourcing service provider, offering solutions for telemarketing, customer service, and technical support. Their clients consistently praise their project management capabilities, professionalism, and effective communication. Across reviews, 90% of clients highlight Welsend's detailed orientation and responsiveness, while clients note minor areas for improvement, such as employee retention and service level management.

    See all 11 projects

    Reviews mention Flexible

    Clients have consistently praised Welsend for their flexibility and responsiveness throughout project execution. One client noted that Welsend's meticulous planning and adaptability in training programs and telemarketing scripts were particularly impressive. Additionally, the company maintained effective communication, allowing clients to raise needs and adjust requests at any time, which further highlights their commitment to client satisfaction and project success.
    • Call Center Services for Telecommunications Company
      5.0 Dec 11, 2023

      Welsend is very detail-oriented and flexible. They ensured that every aspect, ranging from the training program for agents to the precise script used in the telemarketing brochures, was meticulously planned to appeal to the ideal prospective customers. Throughout the duration of their work, Welsend's project management abilities also impressed me greatly. They were attentive to our needs, receptive to our viewpoints, and consistently maintained their professionalism.

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    Industry Experience

    Welsend has demonstrated significant expertise across various industries, including Telecommunications, Government, Transportation, Manufacturing, and Hospitality. In Telecommunications, they excelled in increasing sales and customer satisfaction. Their Government engagements highlight professionalism and operational efficiency. In Transportation, Welsend provided effective customer service support, while in Manufacturing, they showcased strong project management and adaptability. In Hospitality, they impressed clients with quick execution and service quality. Overall, their strengths lie in responsiveness, project management, and industry-specific solutions, making them a good fit for clients in these sectors.

    Read All Reviews

    Select Industry to see insights

    Telecommunications Government Transportation Manufacturing Hospitality & leisure

    View projects from:

    China (5) Germany (1)
    $2,000 Best for local companies $2,000 Best for national companies $2,500 Best for global companies

    Excellent Customer Service in Manila and China

    Excellent Customer Service in Manila and China
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  • China Data Group (Suzhou) Limited Logotype

    Not yet reviewed

    $5,000+
    $100 - $149 / hr
    1,000 - 9,999
    Suzhou Shi, China

    Services provided

    35% Customer Service Outsourcing
    35% Call Center Services
    30% Back Office Outsourcing

    Focus Areas

    25% Chat Support Services
    25% Email Support Services
    25% Order Processing & Taking +1
    25% Phone Support Services

    China Data Group (Suzhou) Limited is a call center service. In Suzhou Shi, China and Beijing, China, the team focuses on Call Center Services and Customer Service Outsourcing.

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  • Vision-X Enterprise Management, Ltd. Logotype

    Not yet reviewed

    $5,000+
    $50 - $99 / hr
    1,000 - 9,999
    Shanghai, China

    Services provided

    25% Customer Service Outsourcing
    25% AI Development
    25% Cloud Consulting & SI +1
    25% IT Strategy Consulting

    Focus Areas

    50% Chat Support Services
    50% Email Support Services

    Vision-X Enterprise Management, Ltd. Is a Shanghai, China-based IT strategy consulting company. They focus on IT strategy consulting and cloud consulting & SI and were founded in 2001.

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  • Sunyard (Hangzhou) Computer Services Co., Ltd. Logotype

    Not yet reviewed

    Undisclosed
    Undisclosed
    1,000 - 9,999
    Hangzhou, China

    Services provided

    31% Customer Service Outsourcing
    25% Back Office Outsourcing
    25% HR Consulting +1
    19% Call Center Services

    Focus Areas

    40% Chat Support Services
    40% Email Support Services
    20% Phone Support Services

    Sunyard (Hangzhou) Computer Services Co., Ltd. Is a Customer Service Outsourcing company. The Hangzhou, China-based team specializes in Customer Service Outsourcing and Back Office Outsourcing.

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  • Anhui Shengtang Service Outsourcing Co., Ltd. Logotype

    Not yet reviewed

    Undisclosed
    Undisclosed
    1,000 - 9,999
    Hefei Shi, China

    Services provided

    20% Customer Service Outsourcing
    20% Call Center Services
    20% HR Outsourcing +2
    20% Recruiting
    20% Staffing

    Focus Areas

    25% Chat Support Services
    25% Email Support Services
    25% Order Processing & Taking +1
    25% Phone Support Services

    Anhui Shengtang Service Outsourcing Co., Ltd. Is a large answering service. Launched in 2004, the team offers Call Center Services and Customer Service Outsourcing.

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  • Hebei ZHIKEYINQIAO Network Information Technology Co., Ltd. Logotype

    Not yet reviewed

    Undisclosed
    Undisclosed
    50 - 249
    Han Dan Shi, China

    Services provided

    50% Customer Service Outsourcing
    50% Call Center Services

    Focus Areas

    25% Chat Support Services
    25% Email Support Services
    25% Order Processing & Taking +1
    25% Phone Support Services

    Hebei ZHIKEYINQIAO Network Information Technology Co., Ltd. Is a telephone answering service and Customer Service Outsourcing company. Their services include Call Center Services.

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  • Shanghai Nanfang Xundian Communication Technology Co., Ltd. Logotype

    Not yet reviewed

    Undisclosed
    Undisclosed
    50 - 249
    Shanghai, China

    Services provided

    30% Customer Service Outsourcing
    25% Back Office Outsourcing
    20% Call Center Services +4
    10% Recruiting
    10% Staffing
    3% HR Consulting
    2% HR Outsourcing

    Focus Areas

    42% Chat Support Services
    42% Email Support Services
    16% Phone Support Services

    Shanghai Nanfang Xundian Communication Technology Co., Ltd., a Customer Service Outsourcing company, provide Customer Service Outsourcing and Back Office Outsourcing. They were established in 2002.

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  • 800teleservices Logotype

    Not yet reviewed

    $5,000+
    $25 - $49 / hr
    250 - 999
    Shanghai, China

    Services provided

    20% Customer Service Outsourcing
    80% Call Center Services

    Focus Areas

    25% Chat Support Services
    25% Email Support Services
    25% Order Processing & Taking +1
    25% Phone Support Services

    Founded in 2000, 800teleservices is an answering service. The midsize team focuses on Call Center Services and Customer Service Outsourcing.

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  • Beijing SINOWEL Information Technology Co., Ltd. Logotype

    Not yet reviewed

    Undisclosed
    Undisclosed
    50 - 249
    Beijing, China

    Services provided

    18% Customer Service Outsourcing
    35% Cloud Consulting & SI
    17% Back Office Outsourcing +2
    15% AI Development
    15% BI & Big Data Consulting & SI

    Focus Areas

    50% Chat Support Services
    50% Email Support Services

    Beijing SINOWEL Information Technology Co., Ltd., a cloud consulting & SI company, is located in Beijing, China. They offer cloud consulting & SI and Customer Service Outsourcing.

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  • Guangzhou AnLai Information and Communication Technology Co., Ltd. Logotype

    Not yet reviewed

    $1,000+
    < $25 / hr
    250 - 999
    Guangzhou Shi, China

    Services provided

    10% Customer Service Outsourcing
    20% Digital Strategy
    15% BI & Big Data Consulting & SI +4
    15% Cloud Consulting & SI
    15% IT Managed Services
    15% IT Strategy Consulting
    10% Back Office Outsourcing

    Focus Areas

    50% Chat Support Services
    50% Email Support Services

    Guangzhou AnLai Information and Communication Technology Co., Ltd. Is a Digital Strategy company. Established in 2007, the team provides Digital Strategy and IT strategy consulting.

    Read more
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  • GFC Consulting Co., Ltd. Shanghai Logotype

    Not yet reviewed

    Undisclosed
    Undisclosed
    50 - 249
    Shanghai, China

    Services provided

    10% Customer Service Outsourcing
    30% Back Office Outsourcing
    20% Accounting +3
    20% BI & Big Data Consulting & SI
    10% HR Consulting
    10% Recruiting

    Focus Areas

    100% Chat Support Services

    GFC Consulting Co., Ltd. Shanghai is a Back Office Outsourcing company launched in 2007. The company focuses on Back Office Outsourcing and BI & big data consulting & SI.

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  • Webhelp Logotype

    Not yet reviewed

    Undisclosed
    Undisclosed
    10,000+
    Su Zhou Shi, China

    Services provided

    33% Customer Service Outsourcing
    23% Call Center Services
    15% Sales Outsourcing +17
    5% Back Office Outsourcing
    5% Business Consulting
    5% Finance & Accounting Outsourcing (FAO)
    1% AI Development
    1% BI & Big Data Consulting & SI
    1% CRM Consulting and SI
    1% Custom Software Development
    1% Digital Strategy
    1% Graphic Design
    1% HR Consulting
    1% Mobile App Development
    1% Transcription
    1% Translation
    1% UX/UI Design
    1% Unified Communications Consulting & SI
    1% Web Design
    1% Web Development

    Focus Areas

    10% Chat Support Services
    70% Phone Support Services
    15% Email Support Services +1
    5% Order Processing & Taking

    Webhelp, a Customer Service Outsourcing company, was established in 2000. The large team provides Customer Service Outsourcing and Call Center Services.

    Read more

    Su Zhou Shi, China

    China Overseas Fortune Center, Suzhou Industrial Park,
    Su Zhou Shi, China 215121

    10 - 15

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1 Welsend

List of the Top 1 China Chat Support Companies

  1. Welsend Logotype

    Welsend

    $50,000+
    < $25 / hr
    10,000+
    Wei Fang Shi, China

    Ability to deliver

    34.1/40.0
    15.8/20 Reviews
    10/10 Clients & Experience
    8.3/10 Market Presence

    Service focus

    50% Customer Service Outsourcing
    15% Chat Support Services
    50% Other
    View Profile Visit Website
  2. China Data Group (Suzhou) Limited Logotype

    China Data Group (Suzhou) Limited

    $5,000+
    $100 - $149 / hr
    1,000 - 9,999
    Suzhou Shi, China

    Ability to deliver

    0/40.0
    0/20 Reviews
    0/10 Clients & Experience
    0/10 Market Presence

    Service focus

    35% Customer Service Outsourcing
    25% Chat Support Services
    65% Other
    View Profile Visit Website
  3. Vision-X Enterprise Management, Ltd. Logotype

    Vision-X Enterprise Management, Ltd.

    $5,000+
    $50 - $99 / hr
    1,000 - 9,999
    Shanghai, China

    Ability to deliver

    0/40.0
    0/20 Reviews
    0/10 Clients & Experience
    0/10 Market Presence

    Service focus

    25% Customer Service Outsourcing
    50% Chat Support Services
    75% Other
    View Profile Visit Website
  4. Sunyard (Hangzhou) Computer Services Co., Ltd. Logotype

    Sunyard (Hangzhou) Computer Services Co., Ltd.

    Undisclosed
    Undisclosed
    1,000 - 9,999
    Hangzhou, China

    Ability to deliver

    0/40.0
    0/20 Reviews
    0/10 Clients & Experience
    0/10 Market Presence

    Service focus

    31% Customer Service Outsourcing
    40% Chat Support Services
    69% Other
    View Profile Visit Website
  5. Anhui Shengtang Service Outsourcing Co., Ltd. Logotype

    Anhui Shengtang Service Outsourcing Co., Ltd.

    Undisclosed
    Undisclosed
    1,000 - 9,999
    Hefei Shi, China

    Ability to deliver

    0/40.0
    0/20 Reviews
    0/10 Clients & Experience
    0/10 Market Presence

    Service focus

    20% Customer Service Outsourcing
    25% Chat Support Services
    80% Other
    View Profile Visit Website
  6. TDCX Logotype

    TDCX

    $100,000+
    Undisclosed
    10,000+
    Beijing, China

    Ability to deliver

    29.4/40.0
    15.8/20 Reviews
    4.5/10 Clients & Experience
    9.1/10 Market Presence

    Service focus

    50% Customer Service Outsourcing
    27% Chat Support Services
    50% Other
    View Profile Visit Website
  7. Hebei ZHIKEYINQIAO Network Information Technology Co., Ltd. Logotype

    Hebei ZHIKEYINQIAO Network Information Technology Co., Ltd.

    Undisclosed
    Undisclosed
    50 - 249
    Han Dan Shi, China

    Ability to deliver

    0/40.0
    0/20 Reviews
    0/10 Clients & Experience
    0/10 Market Presence

    Service focus

    50% Customer Service Outsourcing
    25% Chat Support Services
    50% Other
    View Profile Visit Website
  8. Shanghai Nanfang Xundian Communication Technology Co., Ltd. Logotype

    Shanghai Nanfang Xundian Communication Technology Co., Ltd.

    Undisclosed
    Undisclosed
    50 - 249
    Shanghai, China

    Ability to deliver

    0/40.0
    0/20 Reviews
    0/10 Clients & Experience
    0/10 Market Presence

    Service focus

    30% Customer Service Outsourcing
    42% Chat Support Services
    70% Other
    View Profile Visit Website
  9. 800teleservices Logotype

    800teleservices

    $5,000+
    $25 - $49 / hr
    250 - 999
    Shanghai, China

    Ability to deliver

    0/40.0
    0/20 Reviews
    0/10 Clients & Experience
    0/10 Market Presence

    Service focus

    20% Customer Service Outsourcing
    25% Chat Support Services
    80% Other
    View Profile Visit Website
  10. Beijing SINOWEL Information Technology Co., Ltd. Logotype

    Beijing SINOWEL Information Technology Co., Ltd.

    Undisclosed
    Undisclosed
    50 - 249
    Beijing, China

    Ability to deliver

    0/40.0
    0/20 Reviews
    0/10 Clients & Experience
    0/10 Market Presence

    Service focus

    18% Customer Service Outsourcing
    50% Chat Support Services
    82% Other
    View Profile Visit Website
  11. Guangzhou AnLai Information and Communication Technology Co., Ltd. Logotype

    Guangzhou AnLai Information and Communication Technology Co., Ltd.

    $1,000+
    < $25 / hr
    250 - 999
    Guangzhou Shi, China

    Ability to deliver

    0/40.0
    0/20 Reviews
    0/10 Clients & Experience
    0/10 Market Presence

    Service focus

    10% Customer Service Outsourcing
    50% Chat Support Services
    90% Other
    View Profile Visit Website
  12. GFC Consulting Co., Ltd. Shanghai Logotype

    GFC Consulting Co., Ltd. Shanghai

    Undisclosed
    Undisclosed
    50 - 249
    Shanghai, China

    Ability to deliver

    0/40.0
    0/20 Reviews
    0/10 Clients & Experience
    0/10 Market Presence

    Service focus

    10% Customer Service Outsourcing
    100% Chat Support Services
    90% Other
    View Profile Visit Website
  13. Webhelp Logotype

    Webhelp

    Undisclosed
    Undisclosed
    10,000+
    Su Zhou Shi, China

    Ability to deliver

    7.2/40.0
    0/20 Reviews
    0/10 Clients & Experience
    7.2/10 Market Presence

    Service focus

    33% Customer Service Outsourcing
    10% Chat Support Services
    67% Other
    View Profile Visit Website

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