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Top Customer Support Services in Brazil

Ratings Updated: May 12, 2026

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Featured

What are Featured Providers?
Hugo Inc.

5.0 28 reviews
Verified

$1,000+

< $25 / hr

1,000 - 9,999

Serves Brazil

Services provided

25% Customer Service Outsourcing

20% Call Center Services

15% Back Office Outsourcing +4 services

10% Content Moderation Services

10% Data Annotation Services

10% Finance & Accounting Outsourcing (FAO)

10% Sales Outsourcing

Hugo Inc. | Top CX Provider is a leading Customer Support Outsourcing firm, offering services such as Call Center Outsourcing and Customer Service BPO. The company is highly praised for its efficient project management and adaptability, with 100% of reviewers appreciating their seamless communication and integration into business processes. Their capacity to scale and maintain high service quality is consistently highlighted, contributing to improved customer satisfaction and operational efficiency.

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Reviews mention Accommodating
The feedback regarding Hugo's accommodating nature is overwhelmingly positive. Clients consistently highlight Hugo's adaptability and responsiveness to their specific needs. For instance, one client noted their 'remarkable adaptability' and 'customized approach' throughout the partnership. Another client emphasized Hugo's ability to align with their company culture, enhancing collaboration. Overall, the sentiment reflects a strong appreciation for Hugo's commitment to providing tailored solutions and maintaining open lines of communication, contributing significantly to client satisfaction.

Back Office Outsourcing for E-Commerce Co

5.0 Sep 24, 2024

Their adaptability and robust quality control processes have been crucial in supporting our market expansion and maintaining high compliance standards. Hugo's ability to scale their services to match our growth without compromising quality has been crucial to our success. They've improved our back-office efficiency and compliance standards while demonstrating remarkable adaptability as we've expanded.
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Call Center Services for Automotive Company

5.0 Jun 27, 2024

What we found most impressive about Hugo was their seamless integration into our existing operations while significantly enhancing our customer engagement capabilities. Their adaptability in handling multiple communication channels (email, chat, WhatsApp) and their swift ramp-up of our call center team demonstrated remarkable efficiency. Hugo’s regular updates and transparent reporting allowed us to stay informed about progress and make informed decisions.
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Customer Support for FinTech Organization

5.0 Aug 23, 2023

Their effective communication, timely execution, adaptability, resource allocation, and problem-solving abilities ensured that our shared objectives were consistently met. Their proficiency in these areas elevated them from being just a service provider to a strategic partner. Hugo demonstrated exceptional proficiency in assembling a team of customer support specialists, showcasing an impressive knack for identifying and enlisting professionals with profound expertise in providing assistance.
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Customer Service Outsourcing for Gaming Company

5.0 Aug 22, 2023

Their seamless adjustment to our needs ensured that each delivery was prompt and devoid of any hassles. Their devotion to catering to our specific demands was evident in their customized approach and adaptable solutions. Hugo's remarkable service, flexibility, and dependability position them as an exceptional partner. Collaborating with a team that consistently went above and beyond our expectations has been an absolute pleasure.
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Multilingual Customer Support for Beverage Company

5.0 Aug 22, 2023

Hugo seamlessly adapted to our needs, ensuring every delivery was punctual and hassle-free. Their dedication to our specific requirements was evident in their personalized approach and flexible solutions. It's been a pleasure collaborating with a team that not only met our expectations but consistently exceeded them. Hugo's exceptional service, adaptability, and reliability make them an outstanding partner.
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11 of 12 Customer Service Outsourcing reviews are 5 stars

1 new review for Customer Service Outsourcing in past 6 months

$50,000 – $199,999 avg. project cost

Customer Service Outsourcing PROJECT HIGHLIGHT

CX Outsourcing for Financial Services Firm
5.0 — Hugo Inc. provides CX outsourcing services for a financial services firm. They support the client's expansion to key markets, streamline their partner onboarding process, and execute a customer Read more
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Industry Experience

Hugo Inc. has garnered positive feedback across multiple industries, including Financial Services, eCommerce, Automotive, Software, Environmental Services, Advertising & Marketing, Information Technology, and Gaming. Their expertise in customer support, operational efficiency, and content management has consistently been highlighted as a strength. Clients noted significant improvements in response times, customer satisfaction, and overall efficiency. Hugo's ability to adapt to various industry needs, coupled with their commitment to high-quality service, positions them as a valuable partner for businesses seeking to enhance their operations.
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Financial services eCommerce Automotive Food & Beverages Software Information technology Environmental Services Advertising & marketing Gaming Media

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Average Project Cost Breakdown

$50,000 to $199,999 (7) $200,000 to $999,999 (6) $10,000 to $49,000 (2)

What Clients Have Said
Clients consistently commend the company for its exceptional value for money, highlighting that Hugo offers high-quality services at competitive rates. One client noted, 'Good value for cost,' while another emphasized their 'ability to scale services without compromising quality.' Many reviews reflect satisfaction with cost reductions and enhanced operational efficiency, with one client praising an '80% improvement in efficiency' compared to in-house hiring. Overall, the sentiment is overwhelmingly positive, indicating that clients perceive Hugo as a cost-effective partner.
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Helpware CX

4.8 46 reviews
Premier Verified

$5,000+

< $25 / hr

1,000 - 9,999

Serves Brazil

Services provided

50% Customer Service Outsourcing

20% Call Center Services

10% Back Office Outsourcing +2 services

10% Content Moderation Services

10% Data Annotation Services

Helpware is a Customer Service Outsourcing company that specializes in delivering remote customer care solutions, including troubleshooting, multi-lingual support, and 24/7 service capabilities. Reviews indicate a strong emphasis on professionalism, adaptability, and relationship building, with 100% positive feedback highlighting their excellent client interaction and reliable project management. Clients commend Helpware’s ability to meet quotas and deadlines consistently.

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Reviews mention Communicative
The sentiment regarding Helpware's communication is overwhelmingly positive. Clients consistently highlight their outstanding communication skills and the proactive approach taken by the team. For instance, one client noted, "Their communication skills are outstanding, and their project management process is good." Another remarked on Helpware's effectiveness in maintaining clarity, stating, "Even when the organization has been confused about what to do, Helpware has been clear about what they need and what they want to do." Overall, clients express high satisfaction with Helpware's communicative efforts.

Centralization Process & Outsourcing Svcs for Treatment Firm

5.0 Aug 18, 2021

Their communication skills are outstanding, and their project management process is good. Above all, they meet their deadlines. Their transparent and proactive approach has been impressive. On top of that, they’re great to talk with.
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Call Center Services for Nonprofit Organization

5.0 Jun 2, 2021

We have weekly check-ins with the customer success lead, team lead, and QA, as well as a monthly QA trends meeting. I've been most impressed by their enthusiastic and proactive approach to calling out things going well, things going poorly, and risks. The communication has helped us move quickly and prevent issues before they happen.
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BPO for Meditation App Business

5.0 Nov 9, 2020

Their project management is excellent. At first, they hosted weekly sessions with our stakeholders where they would present how they were performing against the metrics. Their communication is impressive. The team has been excellent. Even when the organization has been confused about what to do, Helpware has been clear about what they need and what they want to do.
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Call Center Services for Professional Services Company

5.0 Sep 24, 2020

They’ve been very communicative about their schedules and I know what to expect and when to expect it. They hit every aspect of those expectations. There are so many people involved in the onboarding, so it went smoothly. It was quick and efficient.
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Staff Augmentation for Marketing Agency

4.5 Feb 20, 2020

We use Slack to communicate in real-time, and their team is extremely easy to work with. We provide procedures for our projects, and Helpware regularly completes them ahead of schedule. We have regular meetings with our project manager to stay in sync.
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3 of 3 Customer Service Outsourcing reviews are 5 stars

$200,000 – $999,999 avg. project cost

Customer Service Outsourcing PROJECT HIGHLIGHT

Customer Service Outsourcing for Parking Software Company
5.0 — Helpware provides ongoing customer service outsourcing services for a parking software company. The team handles equipment and software; they’re in charge of remotely troubleshooting issues for Read more
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Industry Experience

Helpware has demonstrated strong capabilities across various industries including Information Technology, Healthcare, Software, eCommerce, Consumer Products, and Financial Services. Clients commend their expertise in providing scalable customer support, technical troubleshooting, and marketing services. The overall sentiment reflects high satisfaction with their responsive communication, adaptability, and the quality of work. Industries like Healthcare and IT Services highlight significant improvements in operational efficiency and customer satisfaction, marking Helpware as a suitable partner for organizations seeking reliable and high-quality outsourcing solutions.
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Information technology Arts, entertainment & music Healthcare Software eCommerce Consumer Products Education IT Services Food & Beverages Nonprofit Media Advertising & marketing Business services Financial services Retail Other Industry Automotive

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Average Project Cost Breakdown

$50,000 to $199,999 (12) $10,000 to $49,000 (10) Less than $10,000 (4) $200,000 to $999,999 (3) $1,000,000 to $9,999,999 (3) $10,000,000 + (1)

What Clients Have Said
Helpware is consistently praised for delivering strong value for money, with clients noting that their pricing aligns well with the quality of service provided. For instance, a customer support manager highlighted that Helpware's pricing fit their budget while offering great value, leading to improved customer satisfaction scores. Another client mentioned their investment of $18,000 monthly for six employees, emphasizing the cost-effectiveness and successful outcomes achieved. Overall, clients feel that Helpware offers exceptional service relative to the costs incurred.
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Mindy Support

4.8 37 reviews
Premier Verified

Undisclosed

Undisclosed

1,000 - 9,999

Serves Brazil

Services provided

35% Customer Service Outsourcing

35% Data Annotation Services

30% Generative AI

Mindy Support is a Customer Service BPO specializing in multilingual customer support, call center outsourcing, and remote customer care services. Reviews indicate a 100% satisfaction rate, with clients praising their efficient project management and proactive communication. Notable strengths include scalability and timely delivery, though there is a suggestion to expand language offerings and enhance training for telephone support staff.

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Reviews mention Well-organized projects
Clients have consistently praised Mindy Support for their well-organized project management. One client noted the 'seamless onboarding process' and emphasized the 'well-structured' approach that ensured timely deliverables and prompt communication. This efficiency contributed to a smooth workflow, reflecting a high level of professionalism and responsiveness. Overall, the sentiment surrounding project organization is strongly positive, although there is a suggestion for improved training for support staff.

Customer Service Outsourcing for Home Technology Retailer

4.0 Nov 27, 2024

The project management was well-organized. Deliverables were consistently provided on time, and my needs were addressed promptly. I especially appreciated the quick and clear communication from my contact person, which made the process smooth and efficient.
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1 of 3 Customer Service Outsourcing reviews are 5 stars

2 new reviews for Customer Service Outsourcing in past 6 months

Unknown avg. project cost

Customer Service Outsourcing PROJECT HIGHLIGHT

Multilingual Customer Service & Back-Office for Beauty Brand
5.0 — Mindy Support provided multilingual call center and back-office services for a beauty brand. The team handled customer inquiries and supported data entry, order processing, account management, and Read more
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Industry Experience

Mindy Support has demonstrated significant expertise across various industries, primarily in Beauty, Automotive, eCommerce, IT Services, Software, Engineering, and Healthcare. Clients commend their multilingual support and operational efficiency, particularly in customer service and data annotation tasks. In the Beauty sector, they've improved productivity and language offerings, while in IT Services and Software, they've enhanced model accuracy with high-quality annotations. Overall, feedback reflects strong project management, flexibility, and responsiveness, making Mindy Support a reliable partner for businesses seeking effective outsourcing solutions.
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Beauty Beauty & Cosmetics Automotive eCommerce Manufacturing IT Services Engineering Software Research Arts, entertainment & music Financial services Utilities Gaming Other Industry Construction Healthcare Information technology Advertising & marketing

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United States (9) Germany (5) Austria (3) Switzerland (2) Canada (2) Finland (2) England (2) Israel (2) Netherlands (2) France (1) Sweden (1) Portugal (1) Liechtenstein (1) Greece (1)

This provider is fluent in 22 languages:

English

Spanish

Portuguese

German

French

Turkish

Italian

Polish

Ukrainian

Persian

Romanian

Dutch

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TDCX

4.8 12 reviews

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Verified

$100,000+

Undisclosed

10,000+

São Paulo, Brazil

Services provided

50% Customer Service Outsourcing

20% Sales Outsourcing

10% Business Consulting +2 services

10% Call Center Services

10% Content Moderation Services

TDCX is a Customer Support Outsourcing firm specializing in call center solutions and customer service BPO. Their reviews indicate a strong performance in efficiency and quality, with 100% positive feedback highlighting their impactful analysis and robust client relationships. TDCX's transparent culture fosters trust and operational enhancements, making them a reliable partner for outsourced customer support.

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Reviews mention Communicative
Clients consistently commend TDCX for their exceptional communication skills and responsiveness. One client highlighted their 'excellent communication skills' and noted that TDCX's team was 'super responsive' and always available when needed. Another client emphasized 'flawless communication,' stating they never felt uninformed about project developments. Overall, the sentiment regarding TDCX's communicative abilities is highly positive, with clients appreciating their proactive approach and hands-on mentality.

BPO Services for Tech Company

5.0 May 25, 2022

We have weekly Zoom calls and we also communicate in Slack daily, when necessary. Pre-pandemic, we would also meet in person at least once every quarter. The team are super responsive and have always made themselves available when we needed them the most.
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Call Center Services for Luxury E-Commerce Company

5.0 Apr 8, 2022

Communication is always flawless with them. Good communication has been especially important in the past two years, and I’ve never felt uninformed about what’s happening. We usually have weekly Zoom meetings with the operations manager, and then communication happens ad hoc whenever needed.
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1 of 1 Customer Service Outsourcing reviews are 5 stars

$1,000,000 – $9,999,999 avg. project cost

Customer Service Outsourcing PROJECT HIGHLIGHT

Customer Service, Security & Risk Assessment for Fintech Co
5.0 — TDCX provides a fintech company with scalable operations for customer service, account security, and merchant risk assessments. They provide a thousand-person team to operate at multiple service Read more
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Industry Experience

TDCX demonstrates strong capabilities across various industries, including Hospitality & Leisure, Social Networking, Financial Services, Food & Beverages, Software, Consumer Products, Retail, and IT Services. Feedback emphasizes their agility, innovative problem-solving, and exceptional communication. Clients commend their ability to scale operations while maintaining high service quality, particularly in customer support and risk assessment. Overall sentiment is positive, with notable strengths in fostering partnerships, operational excellence, and a dedication to enhancing customer experience.
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Hospitality & leisure Social Networking Financial services Food & Beverages Software Consumer Products Retail IT Services

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Average Project Cost Breakdown

$1,000,000 to $9,999,999 (2) $200,000 to $999,999 (1) $10,000,000 + (1)

What Clients Have Said
Clients have expressed a generally positive sentiment regarding TDCX's cost and value for money. Feedback highlights their ability to deliver high-quality services while maintaining competitive pricing, as noted by a vendor manager who emphasized TDCX's best value in terms of cost and quality. However, some clients suggested that pricing could be more competitive. Overall, TDCX is regarded as a reliable partner that provides significant value, often exceeding expectations in service delivery.
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Labora

5.0 1 review

$1,000+

Undisclosed

10 - 49

São Paulo, Brazil

Services provided

50% Customer Service Outsourcing

50% Sales Outsourcing

Labora is a business process outsourcing company specializing in connecting influencers with travelers. The reviews highlight their effective project management, with timely deliverables and excellent response times. While clients appreciate their dedication, some suggest incorporating AI more effectively. Overall feedback is predominantly positive, underscoring their strong cultural fit and commitment to client projects.

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Industry Experience

Labora has demonstrated expertise in the Information Technology sector, particularly in facilitating connections between influencers and travelers through Business Process Outsourcing strategies. Clients have praised their timely delivery, strong communication, and commitment to project success. Overall sentiment within this industry is positive, highlighting Labora's ability to enhance user experiences and foster community engagement. Potential clients in travel and influencer marketing may find Labora particularly well-suited for their projects.
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Information technology

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Average Project Cost Breakdown

$50,000 to $199,999 (1)

What Clients Have Said
Clients have noted that Labora offers good value for money, with timely deliverables and responsive communication. One client highlighted their project management effectiveness, stating, "Most of their deliveries were on time" and praised their quick response times. Overall, the sentiment is positive, with clients appreciating the company's commitment to their projects, although there are suggestions for improvement, such as better integration of AI technology.
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What are Featured Providers?
Top Customer Service

5.0 68 reviews
Premier Verified

$1,000+

Undisclosed

250 - 999

Serves Brazil

Services provided

55% Customer Service Outsourcing

15% Data Annotation Services

10% Back Office Outsourcing +2 services

10% Call Center Services

10% Content Moderation Services

Top Customer Service is a highly-regarded Customer Support Outsourcing provider specializing in inbound call handling and customer service BPO solutions. The company consistently receives positive feedback for its professionalism and efficient communication, with over 90% of clients highlighting improved response times and increased customer satisfaction. Their AI-assisted systems and trained agents ensure seamless integration and reliable support across various industries.

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Reviews mention Great team
Clients have consistently praised Top Customer Service for their impressive team dynamics and adaptability. One client highlighted their ability to learn and effectively respond to customer inquiries in technical languages, noting, 'Their teammates are good learners.' Additionally, the client commended the team's leadership and management, stating, 'Top Customer Service has good leadership and management.' Overall, the sentiment reflects a strong appreciation for the team's capabilities and responsiveness.

Customer Service Outsourcing for Software Development Co

5.0 Jun 30, 2025

We manage the project in-house. Top Customer Service team lead is always available and delivers our requests. We speak with him once a month and have a meeting where he gives us a detailed overview of what they've done. Top Customer Service's teammates are good learners. They've learned about the languages we work with and can respond to our customers' inquiries.
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25 of 25 Customer Service Outsourcing reviews are 5 stars

16 new reviews for Customer Service Outsourcing in past 6 months

$50,000 – $199,999 avg. project cost

Customer Service Outsourcing PROJECT HIGHLIGHT

Customer Service & Back-Office Support for Protection Agency
5.0 — Top Customer Service provides ongoing customer support and proctoring services for an environmental protection agency. The team assists with the Section 608 support for the client's students. Read more
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Industry Experience

The provider has demonstrated expertise across several industries, including Automotive, Electric, Home Services, Contracting, Education, Medical, Legal, Business Services, and more. Clients highlight their strengths in efficient customer communication, professionalism, and their ability to handle inquiries promptly. Feedback shows a consistently positive impact on response times and customer satisfaction across sectors, suggesting their services are particularly beneficial for companies aiming to enhance customer support and engagement.
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Advertising & marketing Agriculture Non-profit Construction Home Services Electric Financial services IT Services Other Industry Other industries Business services Real estate Government Education Medical Automotive Legal Contracting

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More responsive than most other service providers

Top Customer Service is very responsive
They are a great candidate to start a conversation with. Send them a short message or project inquiry.
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Combine Global Recruitment

5.0 1 review

$1,000+

Undisclosed

10 - 49

Sao Paulo, Brazil

Services provided

10% Customer Service Outsourcing

30% Recruiting

15% HR Outsourcing +4 services

15% Staffing

10% Executive Search

10% Recruitment Process Outsourcing

10% Sales Outsourcing

Combine Global Recruitment specializes in structuring management teams for fast-growing companies and creating efficient organizational structures. Their reviews highlight a seamless workflow with prompt, constructive communication, and comprehensive candidate data, facilitating informed decision-making. The feedback is overwhelmingly positive, with clients praising their strategic approach and effectiveness in meeting ambitious growth objectives. The company's ability to quickly grasp core business needs is particularly impressive.

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Industry Experience

Combine Global Recruitment has demonstrated expertise in the Logistics & Supply Chain sector, particularly with fast-growing companies like Nowports. Feedback highlights their strategic approach to building effective teams and company culture, resulting in solid organizational structures and quality candidate pipelines. Clients commend their ability to provide comprehensive data for decision-making and effective communication throughout the engagement. Overall, sentiment in this industry is highly positive, indicating a strong fit for organizations seeking robust recruitment solutions.
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Logistics & Supply Chain

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Average Project Cost Breakdown

$10,000 to $49,000 (1)

What Clients Have Said
Clients have praised Combine Global Recruitment for their holistic approach and strategic insights, which are perceived as valuable in meeting fast growth demands. One client noted the comprehensive candidate data provided, aiding in informed decision-making. Overall, the sentiment reflects satisfaction with the cost-to-value ratio, highlighting that the service's quality justifies the investment. The direct involvement of senior leadership, such as the CEO, was also appreciated, enhancing the perceived value.
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More responsive than most other service providers

Combine Global Recruitment is very responsive
They are a great candidate to start a conversation with. Send them a short message or project inquiry.
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Techsho

4.8 5 reviews

$1,000+

< $25 / hr

2 - 9

Rio de Janeiro, Brazil

Services provided

20% Customer Service Outsourcing

20% Sales Outsourcing

20% Translation +4 services

10% Back Office Outsourcing

10% Digital Strategy

10% Email Marketing

10% Social Media Marketing

Techsho is a lead generation company that excels in providing quality, pre-qualified prospects, particularly for real estate professionals. The company has received overwhelmingly positive feedback, with clients praising its commitment, reliability, and cost-effectiveness. Notably, Techsho's efforts resulted in a 40% reduction in prospecting time and generated 2,500 leads, of which 300 were qualified.

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Industry Experience

Techsho has demonstrated significant expertise in the real estate sector, particularly in luxury and off-plan properties. Clients commend their ability to enhance lead quality and expand market reach, achieving measurable success in lead generation and appointment bookings. The overall sentiment from real estate professionals highlights Techsho's reliability, strategic approach, and adaptability. This provider is well-suited for real estate businesses seeking targeted marketing solutions and improved sales efficiencies.
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What Clients Have Said
Clients have expressed a positive sentiment regarding Techsho's pricing and value for money, noting that their services fit within budget while delivering strong results. One CEO highlighted the 'good value for cost' and emphasized their commitment to providing quality leads, resulting in significant increases in booked appointments and closed deals. Overall, Techsho is recognized for its cost-effectiveness and reliability, making it a recommended choice for businesses seeking growth.
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RedFox Digital Solutions

Not yet reviewed

$25,000+

$100 - $149 / hr

50 - 249

São Paulo, Brazil

Services provided

30% Customer Service Outsourcing

35% Business Consulting

35% Digital Strategy

RedFox Digital Solutions is a Digital Strategy company. Headquartered in São Paulo, Brazil, the team focuses on Digital Strategy and Business Consulting.
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Attende Call Center

Not yet reviewed

Undisclosed

Undisclosed

2 - 9

Goiânia, Brazil

Services provided

70% Customer Service Outsourcing

30% IT Managed Services

Based in Goiânia, Brazil, Attende Call Center is a small Customer Service Outsourcing company. The team specializes in Customer Service Outsourcing and IT managed services.
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VGX Contact Center

Not yet reviewed

Undisclosed

Undisclosed

1,000 - 9,999

Montes Claros, Brazil

Services provided

50% Customer Service Outsourcing

50% Call Center Services

Call center service and Customer Service Outsourcing company VGX Contact Center was founded in 2013. The agency provides Call Center Services and Customer Service Outsourcing, and is large.
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Explorer Call Center

Not yet reviewed

Undisclosed

Undisclosed

250 - 999

Porto Alegre, Brazil

Services provided

50% Customer Service Outsourcing

50% Call Center Services

Founded in 2009, Explorer Call Center is an answering service company and Customer Service Outsourcing company. The team offers Call Center Services and Customer Service Outsourcing.
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Style Call Center Solutions

Not yet reviewed

Undisclosed

Undisclosed

250 - 999

Belo Horizonte, Brazil

Services provided

50% Customer Service Outsourcing

50% Call Center Services

Style Call Center Solutions is a Belo Horizonte, Brazil-based call center and Customer Service Outsourcing company. Their services include Call Center Services and Customer Service Outsourcing.
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WebOps

Not yet reviewed

$1,000+

< $25 / hr

50 - 249

Sao Paolo, Brazil

Services provided

20% Customer Service Outsourcing

20% Back Office Outsourcing

20% Recruiting +2 services

20% Recruitment Process Outsourcing

20% Staffing

WebOps is a Back Office Outsourcing company established in 2017. Their services include Back Office Outsourcing and Customer Service Outsourcing.
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Sao Paolo, Brazil

Avenida Paulista
Sao Paolo, Brazil 20000
31 - 40

+5511996930611

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4Roots Consulting

Not yet reviewed

Undisclosed

Undisclosed

2 - 9

Osasco, Brazil

Services provided

20% Customer Service Outsourcing

20% Application Testing

20% IT Staff Augmentation +3 services

20% IT Strategy Consulting

10% IT Managed Services

10% Other IT Consulting and SI

4Roots Consulting is an Application Testing company established in 2025. Their team offers Application Testing and Customer Service Outsourcing.
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Customer Umbrella

5.0 20 reviews

$1,000+

< $25 / hr

250 - 999

São Paulo, Brazil

Services provided

15% Customer Service Outsourcing

20% Back Office Outsourcing

20% Call Center Services +4 services

20% IT Managed Services

10% IT Staff Augmentation

10% Staffing

5% Recruiting

Customer Umbrella is a Customer Support Outsourcing company specializing in providing 24/7 support solutions, including call center outsourcing and remote customer care. With 100% positive feedback highlighting their efficiency, professionalism, and industry understanding, they notably reduced response times by 40% and increased player satisfaction by 25%, while saving 30% on support costs.

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Industry Experience

Customer Umbrella demonstrates significant expertise across various industries, including Software, Gambling, Design, Manufacturing, Gaming, Retail, Healthcare, and Utilities. Their strengths lie in enhancing operational efficiency, customer support, and seamless integration with client teams. Reviews reflect a positive sentiment regarding their adaptability, responsiveness, and commitment to exceptional service. Clients in the Gaming and Healthcare sectors particularly commend their tailored solutions and proactive communication, making them a strong fit for businesses seeking reliable support in customer-centric environments.
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Software Gambling Design Manufacturing Gaming Retail Healthcare Utilities

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Average Project Cost Breakdown

$10,000 to $49,000 (9) Less than $10,000 (2)

What Clients Have Said
Client feedback on Customer Umbrella consistently highlights their strong value for money, with many noting that their pricing aligns well with budget expectations. One client emphasized that Customer Umbrella’s pricing fit their budget while delivering high-quality service, stating they experienced a significant boost in customer satisfaction and operational efficiency. Overall sentiment indicates that clients appreciate the balance of cost and quality, with several reviews mentioning the impressive results achieved without exceeding budgets.
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United States (5) Cyprus (2) Germany (2) Canada (1) England (1)

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São Paulo, Brazil

Av. Paulista Bela Vista
São Paulo, Brazil 01310
50 - 75

+359885379385

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QualityCalls Lead Generation

Not yet reviewed

Undisclosed

Undisclosed

250 - 999

Fortaleza, Brazil

Services provided

20% Customer Service Outsourcing

40% Call Center Services

20% Market Research +1 service

20% Sales Outsourcing

Launched in 2012, QualityCalls Lead Generation is a telephone answering service. Their team focuses on Call Center Services and Market Research.
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Fortaleza, Brazil

Avenida Desembargador Colombo de Sousa 890 CEP 60
Fortaleza, Brazil 60175-442
301 - 400

+55 85 8623 1450

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Cobrart

Not yet reviewed

Undisclosed

Undisclosed

50 - 249

Downtown - Rio de Janeiro,, Brazil

Services provided

30% Customer Service Outsourcing

70% Call Center Services

Cobrart is a call center company. The Downtown - Rio de Janeiro,, Brazil-based firm was launched in 2011. Their team focuses on Call Center Services and Customer Service Outsourcing.
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EXE Outsourcing Office

Not yet reviewed

Undisclosed

Undisclosed

10 - 49

Goiânia, Brazil

Services provided

30% Customer Service Outsourcing

40% Accounting

30% Back Office Outsourcing

Accounting company EXE Outsourcing Office is headquartered in Goiânia, Brazil. They specialize in Accounting and Back Office Outsourcing.
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AG Call Center

Not yet reviewed

Undisclosed

Undisclosed

10 - 49

Sao Paulo, Brazil

Services provided

30% Customer Service Outsourcing

40% Call Center Services

30% Sales Outsourcing

AG Call Center is a small phone answering service launched in 2002. Their team specializes in Call Center Services and Customer Service Outsourcing.
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POLO Telecom

Not yet reviewed

Undisclosed

Undisclosed

10 - 49

Manaus, Brazil

Services provided

25% Customer Service Outsourcing

25% Back Office Outsourcing

25% Call Center Services +1 service

25% Sales Outsourcing

POLO Telecom, a small phone answering service, is based in Manaus, Brazil. Their services include Call Center Services and Back Office Outsourcing.
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Com.unique Call Center

Not yet reviewed

Undisclosed

Undisclosed

10 - 49

Vila Velha, Brazil

Services provided

25% Customer Service Outsourcing

30% Call Center Services

25% Sales Outsourcing +1 service

20% Back Office Outsourcing

Com.unique Call Center is an answering service company founded in 2016. Their services include Call Center Services and Customer Service Outsourcing.
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Specialisterne Brasil

Not yet reviewed

Undisclosed

Undisclosed

50 - 249

Sao Paulo, Brazil

Services provided

20% Customer Service Outsourcing

10% BI & Big Data Consulting & SI

10% Back Office Outsourcing +6 services

10% Business Consulting

10% Corporate Training & Coaching

10% Cybersecurity

10% Document Digitization & Management

10% IT Managed Services

10% IT Strategy Consulting

Founded in 2015, Specialisterne Brasil is a Customer Service Outsourcing company. The firm focuses on Customer Service Outsourcing and IT strategy consulting, and is midsize.
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BAHIA CALL CENTER

Not yet reviewed

Undisclosed

Undisclosed

2 - 9

Salvador, Brazil

Services provided

25% Customer Service Outsourcing

25% Back Office Outsourcing

25% Business Consulting +1 service

25% Call Center Services

BAHIA CALL CENTER is a Business Consulting company. Their small team is in Salvador, Brazil. Their services include Business Consulting and Call Center Services.
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Doctor Sac Contact Center

Not yet reviewed

Undisclosed

Undisclosed

10 - 49

Rio de Janeiro, Brazil

Services provided

20% Customer Service Outsourcing

80% Call Center Services

Doctor Sac Contact Center is a call center company. The team provides Call Center Services and Customer Service Outsourcing, and the company is in Rio de Janeiro, Brazil.
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Ayty Tech

Not yet reviewed

Undisclosed

Undisclosed

50 - 249

Florianópolis, Brazil

Services provided

16% Customer Service Outsourcing

24% Call Center Services

20% CRM Consulting and SI +3 services

20% IT Strategy Consulting

10% E-Commerce Development

10% IT Managed Services

Founded in 2008, Ayty Tech is a midsize answering service company. Their services include Call Center Services and CRM consulting and SI.
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Central 24 Hours

Not yet reviewed

Undisclosed

Undisclosed

250 - 999

Barra da Tijuca, Brazil

Services provided

10% Customer Service Outsourcing

40% Call Center Services

20% Digital Strategy +2 services

20% IT Strategy Consulting

10% Sales Outsourcing

Central 24 Hours is a call center. Their midsize team is headquartered in Barra da Tijuca, Brazil. Their team specializes in Call Center Services and Digital Strategy.
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Comunix

Not yet reviewed

Undisclosed

Undisclosed

2 - 9

Sao Paulo, Brazil

Services provided

100% Customer Service Outsourcing

Comunix, a small Customer Service Outsourcing company, is based in Sao Paulo, Brazil. The team specializes in Customer Service Outsourcing.
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All Telecom

Not yet reviewed

Undisclosed

Undisclosed

2 - 9

Goiânia, Brazil

Services provided

70% Customer Service Outsourcing

30% IT Managed Services

Based in Goiânia, Brazil, All Telecom is a small Customer Service Outsourcing company. Their services include Customer Service Outsourcing and IT managed services.
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Apex America

Not yet reviewed

$10,000+

Undisclosed

10,000+

Sao Paulo, Brazil

Services provided

20% Customer Service Outsourcing

40% Call Center Services

20% Back Office Outsourcing +3 services

10% Content Moderation Services

5% Business Consulting

5% Robotics Process Automation

Apex America is a telephone answering service. Established in 2003, the firm is in Córdoba, Argentina and ARW, Argentina. Their services include Call Center Services and Back Office Outsourcing.
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Sao Paulo, Brazil

100 Avenida Alfredo Egídio de Souza Aranha
Sao Paulo, Brazil 04726-170
751 - 1000

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Télix

Not yet reviewed

Undisclosed

Undisclosed

2 - 9

Brasília, Brazil

Services provided

50% Customer Service Outsourcing

50% Custom Software Development

Small software development firm and Customer Service Outsourcing company Télix, is headquartered in Brasília, Brazil. The team offers Custom Software Development and Customer Service Outsourcing.
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Bizpro Processos de Negócios

Not yet reviewed

Undisclosed

Undisclosed

2 - 9

Sao Paulo, Brazil

Services provided

50% Customer Service Outsourcing

30% Back Office Outsourcing

20% Call Center Services

Bizpro Processos de Negócios is a Customer Service Outsourcing company. The firm is in Sao Paulo, Brazil. Their team provides Customer Service Outsourcing and Back Office Outsourcing.
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Sensu Contabilidade

Not yet reviewed

Undisclosed

Undisclosed

2 - 9

Goiânia, Brazil

Services provided

16% Customer Service Outsourcing

40% Accounting

24% Back Office Outsourcing +1 service

20% Business Consulting

Sensu Contabilidade is a small Accounting company located in Goiânia, Brazil. Their services include Accounting and Back Office Outsourcing.
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Maromatel - Vivo Empresas

Not yet reviewed

Undisclosed

Undisclosed

10 - 49

Sao Paulo, Brazil

Services provided

10% Customer Service Outsourcing

50% Business Consulting

40% Call Center Services

Business Consulting company Maromatel - Vivo Empresas is located in Sao Paulo, Brazil. They offer Business Consulting and Call Center Services and were established in 2002.
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Valor BPO

Not yet reviewed

Undisclosed

Undisclosed

2 - 9

Campinas, Brazil

Services provided

10% Customer Service Outsourcing

40% Business Consulting

25% Finance & Accounting Outsourcing (FAO) +2 services

15% Back Office Outsourcing

10% Financial Consulting

Business Consulting company Valor BPO specializes in Business Consulting and Finance & Accounting Outsourcing (FAO). They are based in Campinas, Brazil.
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Top Customer Support Services in Brazil

List of the Top Brazil Customer Support Companies

Reviews mention Accommodating

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Customer Support for FinTech Organization

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Multilingual Customer Support for Beverage Company

CX Outsourcing for Financial Services Firm

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Reviews mention Communicative

Centralization Process & Outsourcing Svcs for Treatment Firm

Call Center Services for Nonprofit Organization

BPO for Meditation App Business

Call Center Services for Professional Services Company

Staff Augmentation for Marketing Agency

Customer Service Outsourcing for Parking Software Company

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Reviews mention Well-organized projects

Customer Service Outsourcing for Home Technology Retailer

Multilingual Customer Service & Back-Office for Beauty Brand

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Reviews mention Communicative

BPO Services for Tech Company

Call Center Services for Luxury E-Commerce Company

Customer Service, Security & Risk Assessment for Fintech Co

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Reviews mention Great team

Customer Service Outsourcing for Software Development Co

Customer Service & Back-Office Support for Protection Agency

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Top Customer Service is very responsive

Industry Experience

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Combine Global Recruitment is very responsive

Industry Experience

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What Clients Have Said

Industry Experience

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List of the Top 3 Brazil Customer Support Companies