Home Inbound Voice Services Customer Support Brazil

Top Customer Support Services in Brazil

Ratings Updated: April 1, 2026

We verify reviews and evaluate companies so you can choose with confidence. We may earn a fee for some placements. Learn how Clutch ensures trust

Featured

What are Featured Providers?
Hugo Inc.

5.0 28 reviews
Premier Verified

$1,000+

< $25 / hr

1,000 - 9,999

Serves Brazil

Services provided

25% Customer Service Outsourcing

20% Call Center Services

15% Back Office Outsourcing +4 services

10% Content Moderation Services

10% Data Annotation Services

10% Finance & Accounting Outsourcing (FAO)

10% Sales Outsourcing

Hugo Inc. | Top CX Provider is a leading Customer Support Outsourcing firm, offering services such as Call Center Outsourcing and Customer Service BPO. The company is highly praised for its efficient project management and adaptability, with 100% of reviewers appreciating their seamless communication and integration into business processes. Their capacity to scale and maintain high service quality is consistently highlighted, contributing to improved customer satisfaction and operational efficiency.

See all 28 projects
Reviews mention Easy to work with
Clients consistently highlight Hugo's approachability and professionalism, noting that they are 'really nice people to work with' and that the collaboration feels 'natural.' Feedback indicates that Hugo's team actively listens to project requirements and maintains open communication, fostering a productive atmosphere. One client emphasized the ease and speed of working with Hugo, stating they are 'easy to work with' and have a streamlined process. Overall, the sentiment regarding Hugo's ease of collaboration is overwhelmingly positive.

Outsourced Accounting & Content Writing for IT Services Firm

4.5 Sep 11, 2023

They actively listened to our project requirements and expectations, ensuring a mutual understanding before proceeding. Regular check-ins and progress updates were the norm, creating a sense of transparency that instilled confidence. Easy, fast, and streamlined. People there know what they’re doing, and they’re just really nice people to work with.
Read Full Review

Accounting Services for Marketing & Venture Capital Firm

5.0 Aug 24, 2023

They actively listened to our project requirements and expectations, ensuring a mutual understanding before proceeding. Regular check-ins and progress updates were the norm, creating a sense of transparency that instilled confidence. The team knows what they’re doing, and they're really easy to work with.
Read Full Review

Scaling & QA Services for Media Company

5.0 Aug 23, 2023

From the moment we engaged with Hugo it felt very natural. They’re very organized and have clearly done this for a lot of great brands. As soon as we started working with them, we were onboarded and up and running in less than 3 weeks which I did not expect. Overall it’s been easy to work with Hugo.
Read Full Review

Call Center Services for Gaming Company

5.0 Aug 17, 2023

Communication played a pivotal role in our partnership, and Hugo excelled in this regard. They provided a range of communication channels including Slack, email, and even phone calls, ensuring that we were always connected and well-informed. The team at Hugo was not only professional but also incredibly easy and fun to work with. Their approachability, responsiveness, enthusiasm, and willingness to adapt to our needs created a collaborative atmosphere that fostered creativity and productivity.
Read Full Review

Read All Reviews

Was this helpful?

11 of 12 Customer Service Outsourcing reviews are 5 stars

1 new review for Customer Service Outsourcing in past 6 months

$50,000 – $199,999 avg. project cost

Customer Service Outsourcing PROJECT HIGHLIGHT

CX Outsourcing for Financial Services Firm
5.0 — Hugo Inc. provides CX outsourcing services for a financial services firm. They support the client's expansion to key markets, streamline their partner onboarding process, and execute a customer Read more
Read 12 Reviews

Was this helpful?

Industry Experience

Hugo Inc. has garnered positive feedback across multiple industries, including Financial Services, eCommerce, Automotive, Software, Environmental Services, Advertising & Marketing, Information Technology, and Gaming. Their expertise in customer support, operational efficiency, and content management has consistently been highlighted as a strength. Clients noted significant improvements in response times, customer satisfaction, and overall efficiency. Hugo's ability to adapt to various industry needs, coupled with their commitment to high-quality service, positions them as a valuable partner for businesses seeking to enhance their operations.
Read All Reviews

Select Industry to see insights

Financial services eCommerce Automotive Food & Beverages Software Information technology Environmental Services Advertising & marketing Gaming Media

Was this helpful?

Average Project Cost Breakdown

$50,000 to $199,999 (7) $200,000 to $999,999 (6) $10,000 to $49,000 (2)

What Clients Have Said
Clients consistently commend the company for its exceptional value for money, highlighting that Hugo offers high-quality services at competitive rates. One client noted, 'Good value for cost,' while another emphasized their 'ability to scale services without compromising quality.' Many reviews reflect satisfaction with cost reductions and enhanced operational efficiency, with one client praising an '80% improvement in efficiency' compared to in-house hiring. Overall, the sentiment is overwhelmingly positive, indicating that clients perceive Hugo as a cost-effective partner.
Read All Reviews

Was this helpful?
View Profile Visit Website
Helpware CX

4.8 46 reviews
Premier Verified

$5,000+

< $25 / hr

1,000 - 9,999

Serves Brazil

Services provided

60% Customer Service Outsourcing

20% Back Office Outsourcing

20% Call Center Services

Helpware is a Customer Service Outsourcing company that specializes in delivering remote customer care solutions, including troubleshooting, multi-lingual support, and 24/7 service capabilities. Reviews indicate a strong emphasis on professionalism, adaptability, and relationship building, with 100% positive feedback highlighting their excellent client interaction and reliable project management. Clients commend Helpware’s ability to meet quotas and deadlines consistently.

See all 46 projects
Reviews mention Team players
Clients consistently commend Helpware for their collaborative spirit and responsiveness, describing them as integral extensions of their teams. One client noted, "It felt like there was very little divide between our teams," highlighting their seamless integration. Another stated, "We feel like we’re their only client," emphasizing the attentive support provided. Overall, the sentiment reflects strong appreciation for Helpware's commitment to teamwork and their proactive approach in addressing client needs.

Video Dev, Graphics & Digital Mktg for Healthcare Mktg Firm

5.0 Aug 7, 2024

Helpware is friendly, dedicated, and willing to make as many changes as we need. It's a great partnership. We work together to set priorities for every project they assist us with.
Read Full Review

Customer Support for Custom Meal Service Provider

5.0 Feb 4, 2022

It felt like there was very little divide between our teams. From the agents to the leadership, everyone was always so ready and willing to help. The leadership and the agents all took their responsibilities very seriously and I really appreciate how hard they work to ensure our needs are met.
Read Full Review

Administrative and Internal Support for Strategy Consultancy

5.0 Oct 23, 2019

Helpware has their own project tools, into which I have full visibility and in fact am held accountable by the team when I need to be. We are truly a team. My Team understands what to do with them and we work together to make sure we get it done.
Read Full Review

Mkt Research & CRM Administration for Financial Services Co

4.0 Oct 23, 2019

We envisioned being one group, and we’ve achieved that. We’re constantly working together and thinking of ways that we can expand the relationship. Helpware is a part of our team on a daily basis, and we’re in constant contact.
Read Full Review

Image Annotation for Computer Vision Software

5.0 May 29, 2019

In the end, they've become an extension of our team thanks to their involvement and quality. Their team is extremely responsive to our questions and feedback and provides updates proactively.
Read Full Review

Read All Reviews

Was this helpful?

3 of 3 Customer Service Outsourcing reviews are 5 stars

$200,000 – $999,999 avg. project cost

Customer Service Outsourcing PROJECT HIGHLIGHT

Customer Service Outsourcing for Parking Software Company
5.0 — Helpware provides ongoing customer service outsourcing services for a parking software company. The team handles equipment and software; they’re in charge of remotely troubleshooting issues for Read more
Read 3 Reviews

Was this helpful?

Average Project Cost Breakdown

$50,000 to $199,999 (12) $10,000 to $49,000 (10) Less than $10,000 (4) $200,000 to $999,999 (3) $1,000,000 to $9,999,999 (3) $10,000,000 + (1)

What Clients Have Said
Helpware is consistently praised for delivering strong value for money, with clients noting that their pricing aligns well with the quality of service provided. For instance, a customer support manager highlighted that Helpware's pricing fit their budget while offering great value, leading to improved customer satisfaction scores. Another client mentioned their investment of $18,000 monthly for six employees, emphasizing the cost-effectiveness and successful outcomes achieved. Overall, clients feel that Helpware offers exceptional service relative to the costs incurred.
Read All Reviews

Was this helpful?

More responsive than most other service providers

Helpware CX is very responsive
They are a great candidate to start a conversation with. Send them a short message or project inquiry.
Get in Touch

Was this helpful?
View Profile Visit Website
Mindy Support

4.8 37 reviews
Premier Verified

Undisclosed

Undisclosed

1,000 - 9,999

Serves Brazil

Services provided

35% Customer Service Outsourcing

35% Data Annotation Services

30% Generative AI

Mindy Support is a Customer Service BPO specializing in multilingual customer support, call center outsourcing, and remote customer care services. Reviews indicate a 100% satisfaction rate, with clients praising their efficient project management and proactive communication. Notable strengths include scalability and timely delivery, though there is a suggestion to expand language offerings and enhance training for telephone support staff.

See all 37 projects
Reviews mention Great project management
Clients have consistently praised Mindy Support for their exceptional project management skills. One client noted their strong can-do attitude and proactive communication, ensuring timely delivery and adherence to KPIs. Another highlighted the well-organized project management, with prompt responses to needs and efficient onboarding. Overall, the sentiment reflects high satisfaction with Mindy Support's ability to coordinate effectively and adapt to evolving client requirements.

Data Labeling for B2B Enterprise SaaS Company

5.0 Apr 26, 2020

The quality and turnaround time was impressive. The project management skills and communication was good, and was flexible with pricing too.
Read Full Review

Customer Service Outsourcing for Home Technology Retailer

4.0 Nov 27, 2024

The project management was well-organized. Deliverables were consistently provided on time, and my needs were addressed promptly. I especially appreciated the quick and clear communication from my contact person, which made the process smooth and efficient.
Read Full Review

Multilingual Customer Service & Back-Office for Beauty Brand

5.0 Mar 18, 2025

Mindy Support demonstrated strong project management capabilities, ensuring efficient coordination and timely delivery of all key deliverables. They adhered to agreed timelines and KPIs consistently. Their team exhibited a strong can-do attitude, proactively addressing challenges and adapting to our evolving needs. Regular updates, proactive communication, and structured coaching sessions helped maintain high-quality service.
Read Full Review

Read All Reviews

Was this helpful?

1 of 3 Customer Service Outsourcing reviews are 5 stars

2 new reviews for Customer Service Outsourcing in past 6 months

Unknown avg. project cost

Customer Service Outsourcing PROJECT HIGHLIGHT

Multilingual Customer Service & Back-Office for Beauty Brand
5.0 — Mindy Support provided multilingual call center and back-office services for a beauty brand. The team handled customer inquiries and supported data entry, order processing, account management, and Read more
Read 3 Reviews

Was this helpful?

Average Project Cost Breakdown

Less than $10,000 (13) $10,000 to $49,000 (7) $50,000 to $199,999 (2)

What Clients Have Said
Clients consistently highlight Mindy Support's competitive pricing and excellent value for money. For instance, one client from Monat Global praised the company's 'good value for cost,' while another noted that Mindy Support's pricing fit their budget effectively. Overall, the sentiment is overwhelmingly positive, with multiple clients expressing satisfaction with the quality of service relative to costs, emphasizing that Mindy Support delivers quality results efficiently and affordably.
Read All Reviews

Was this helpful?

View projects from:

United States (9) Germany (5) Austria (3) Switzerland (2) Canada (2) Finland (2) England (2) Israel (2) Netherlands (2) France (1) Sweden (1) Portugal (1) Liechtenstein (1) Greece (1)

This provider is fluent in 22 languages:

English

Spanish

Portuguese

German

French

Turkish

Italian

Polish

Ukrainian

Persian

Romanian

Dutch

View all languages

Was this helpful?
View Profile Visit Website
TDCX

4.8 12 reviews

Look for Verified Providers

Clutch conducts a rigorous verification process, confirming a provider’s business registration, legal history, credit background, and client feedback to be legitimate, so you can trust their ability to deliver. Learn More

Verified

$100,000+

Undisclosed

10,000+

São Paulo, Brazil

Services provided

50% Customer Service Outsourcing

20% Sales Outsourcing

10% Business Consulting +2 services

10% Call Center Services

10% Content Moderation Services

TDCX is a Customer Support Outsourcing firm specializing in call center solutions and customer service BPO. Their reviews indicate a strong performance in efficiency and quality, with 100% positive feedback highlighting their impactful analysis and robust client relationships. TDCX's transparent culture fosters trust and operational enhancements, making them a reliable partner for outsourced customer support.

See all 12 projects
Reviews mention Autonomous
The feedback regarding TDCX's autonomy is overwhelmingly positive. Clients appreciate their creative problem-solving and efficiency, highlighting instances where the team consistently exceeded expectations. One reviewer noted, "They always go the extra mile for their client," emphasizing their reliability and proactive approach. Overall, TDCX is recognized as a highly autonomous partner, enabling clients to focus on more complex projects while they manage quality evaluations effectively.

BPO Services for Tech Company

5.0 May 25, 2022

Creative, autonomous, efficient, reliable, excellent communication skills - and most importantly - always go the extra mile for their client. Every time we asked them to deliver on a task, they did that very well and then also went above and beyond.
Read Full Review

Read All Reviews

Was this helpful?
1 of 1 Customer Service Outsourcing reviews are 5 stars

$1,000,000 – $9,999,999 avg. project cost

Customer Service Outsourcing PROJECT HIGHLIGHT

Customer Service, Security & Risk Assessment for Fintech Co
5.0 — TDCX provides a fintech company with scalable operations for customer service, account security, and merchant risk assessments. They provide a thousand-person team to operate at multiple service Read more
Read 1 Review

Was this helpful?
View projects from:

Singapore (7) Germany (1) Spain (1) United States (1)

This provider is available in 32 time zones:

Near East Time (NET)

Middle East Time (MET)

China Taiwan Time (CTT)

Brazil Eastern Time (BET)

Greenwich Mean Time (GMT)

India Standard Time (IST)

Japan Standard Time (JST)

Midway Islands Time (MIT)

View all time zones

Was this helpful?
São Paulo, Brazil

Avenida Paulista 1374 – 6th floor, Bela Vista
São Paulo, Brazil 01310-000
101 - 150

See All Locations (17)

Was this helpful?
View Profile Visit Website
Labora

5.0 1 review

$1,000+

Undisclosed

10 - 49

São Paulo, Brazil

Services provided

50% Customer Service Outsourcing

50% Sales Outsourcing

Labora is a business process outsourcing company specializing in connecting influencers with travelers. The reviews highlight their effective project management, with timely deliverables and excellent response times. While clients appreciate their dedication, some suggest incorporating AI more effectively. Overall feedback is predominantly positive, underscoring their strong cultural fit and commitment to client projects.

See all 1 projects

Industry Experience

Labora has demonstrated expertise in the Information Technology sector, particularly in facilitating connections between influencers and travelers through Business Process Outsourcing strategies. Clients have praised their timely delivery, strong communication, and commitment to project success. Overall sentiment within this industry is positive, highlighting Labora's ability to enhance user experiences and foster community engagement. Potential clients in travel and influencer marketing may find Labora particularly well-suited for their projects.
Read All Reviews

Select Industry to see insights

Information technology

Was this helpful?

Average Project Cost Breakdown

$50,000 to $199,999 (1)

What Clients Have Said
Clients have noted that Labora offers good value for money, with timely deliverables and responsive communication. One client highlighted their project management effectiveness, stating, "Most of their deliveries were on time" and praised their quick response times. Overall, the sentiment is positive, with clients appreciating the company's commitment to their projects, although there are suggestions for improvement, such as better integration of AI technology.
Read All Reviews

Was this helpful?

View Profile
Featured

What are Featured Providers?
Top Customer Service

5.0 67 reviews
Premier Verified

$1,000+

Undisclosed

250 - 999

Serves Brazil

Services provided

80% Customer Service Outsourcing

10% Back Office Outsourcing

10% Call Center Services

Top Customer Service is a prominent provider of Customer Support Outsourcing and Call Center Solutions, offering services such as inbound call handling and customer inquiry management. With a 100% satisfaction rate, clients commend their professionalism and efficiency, noting significant improvements in response times and client satisfaction. Approximately 75% of reviewers praise their seamless integration and alignment with company values.

See all 67 projects
Reviews mention High-quality work
Clients consistently commend Top Customer Service for their high-quality work, noting significant improvements in customer satisfaction and responsiveness. One client highlighted their professionalism and ability to handle inquiries efficiently, stating, 'the quality of their work was excellent.' Another client remarked on their effective project management and communication, emphasizing that Top Customer Service 'justifies their name' through exceptional service delivery. Overall, the sentiment reflects strong client satisfaction with the quality of services provided.

Customer Service Outsourcing for Ghostwriting Company

5.0 Jun 24, 2025

The quality of their work meets our expectations, and they're doing a great job. Since we've had in-house staff change workplaces before, losing money and time on training, we've opted for an outsourced solution, and Top Customer Service has been good so far, and we're saving over 50% in costs.
Read Full Review

Customer Service Outsourcing for Digital Agency

5.0 Jul 9, 2025

Top Customer Service has allowed us to see greater satisfaction on the part of the customers. Their quality of work is up to the mark and they are performing excellent. We have experienced before in-house personnel shifting offices, wasting money and time on training, and hence our decision to use outsourced services, where Top Customer Service has performed satisfactorily and saved more than 50 percent.
Read Full Review

Read All Reviews

Was this helpful?

Industry Experience

Top Customer Service has received positive feedback across various industries, including Electric, Home Services, Contracting, Education, Automotive, and Healthcare, highlighting their effective customer support and communication management. Clients from these sectors commend their professionalism, quick response times, and alignment with brand values. Notably, they excel in managing inquiries and appointment scheduling, enhancing customer satisfaction and operational efficiency. This provider is particularly well-suited for businesses seeking to improve customer relations and streamline communication in service-oriented industries.
Read All Reviews

Select Industry to see insights

Agriculture Non-profit Construction Home Services Electric Financial services Advertising & marketing IT Services Other Industry Other industries Business services Real estate Government Education Medical Automotive Legal Contracting

Was this helpful?

Average Project Cost Breakdown

$10,000 to $49,000 (18) $50,000 to $199,999 (11) $200,000 to $999,999 (5) $1,000,000 to $9,999,999 (1)

What Clients Have Said
Clients consistently praised Top Customer Service for their excellent value for money, noting that their pricing fit within budgets while delivering high-quality support. For instance, one client highlighted the 'good value for cost' when selecting the service, while another emphasized faster response times and improved customer satisfaction as key outcomes. Overall, the sentiment regarding cost-effectiveness is positive, with clients expressing satisfaction in how the services enhanced their operational efficiencies without compromising on quality.
Read All Reviews

Was this helpful?

More responsive than most other service providers

Top Customer Service is very responsive
They are a great candidate to start a conversation with. Send them a short message or project inquiry.
Get in Touch

Was this helpful?
View Profile Visit Website
Combine Global Recruitment

5.0 1 review

$1,000+

Undisclosed

10 - 49

Sao Paulo, Brazil

Services provided

10% Customer Service Outsourcing

30% Recruiting

15% HR Outsourcing +4 services

15% Staffing

10% Executive Search

10% Recruitment Process Outsourcing

10% Sales Outsourcing

Combine Global Recruitment specializes in structuring management teams for fast-growing companies and creating efficient organizational structures. Their reviews highlight a seamless workflow with prompt, constructive communication, and comprehensive candidate data, facilitating informed decision-making. The feedback is overwhelmingly positive, with clients praising their strategic approach and effectiveness in meeting ambitious growth objectives. The company's ability to quickly grasp core business needs is particularly impressive.

See all 1 projects

Industry Experience

Combine Global Recruitment has demonstrated expertise in the Logistics & Supply Chain sector, particularly with fast-growing companies like Nowports. Feedback highlights their strategic approach to building effective teams and company culture, resulting in solid organizational structures and quality candidate pipelines. Clients commend their ability to provide comprehensive data for decision-making and effective communication throughout the engagement. Overall, sentiment in this industry is highly positive, indicating a strong fit for organizations seeking robust recruitment solutions.
Read All Reviews

Select Industry to see insights

Logistics & Supply Chain

Was this helpful?

Average Project Cost Breakdown

$10,000 to $49,000 (1)

What Clients Have Said
Clients have praised Combine Global Recruitment for their holistic approach and strategic insights, which are perceived as valuable in meeting fast growth demands. One client noted the comprehensive candidate data provided, aiding in informed decision-making. Overall, the sentiment reflects satisfaction with the cost-to-value ratio, highlighting that the service's quality justifies the investment. The direct involvement of senior leadership, such as the CEO, was also appreciated, enhancing the perceived value.
Read All Reviews

Was this helpful?

More responsive than most other service providers

Combine Global Recruitment is very responsive
They are a great candidate to start a conversation with. Send them a short message or project inquiry.
Get in Touch

Was this helpful?

View Profile

Share your project goals, and we’ll connect you with verified partners who fit your budget and timeline.

Get My Matches

Techsho

4.8 5 reviews

$1,000+

< $25 / hr

2 - 9

Rio de Janeiro, Brazil

Services provided

20% Customer Service Outsourcing

20% Sales Outsourcing

20% Translation +4 services

10% Back Office Outsourcing

10% Digital Strategy

10% Email Marketing

10% Social Media Marketing

Techsho is a lead generation company that excels in providing quality, pre-qualified prospects, particularly for real estate professionals. The company has received overwhelmingly positive feedback, with clients praising its commitment, reliability, and cost-effectiveness. Notably, Techsho's efforts resulted in a 40% reduction in prospecting time and generated 2,500 leads, of which 300 were qualified.

See all 5 projects

Industry Experience

Techsho has demonstrated significant expertise in the real estate sector, particularly in luxury and off-plan properties. Clients commend their ability to enhance lead quality and expand market reach, achieving measurable success in lead generation and appointment bookings. The overall sentiment from real estate professionals highlights Techsho's reliability, strategic approach, and adaptability. This provider is well-suited for real estate businesses seeking targeted marketing solutions and improved sales efficiencies.
Read All Reviews

Was this helpful?

Average Project Cost Breakdown

What Clients Have Said
Clients have expressed a positive sentiment regarding Techsho's pricing and value for money, noting that their services fit within budget while delivering strong results. One CEO highlighted the 'good value for cost' and emphasized their commitment to providing quality leads, resulting in significant increases in booked appointments and closed deals. Overall, Techsho is recognized for its cost-effectiveness and reliability, making it a recommended choice for businesses seeking growth.
Read All Reviews

Was this helpful?

View Profile
RedFox Digital Solutions

Not yet reviewed

$25,000+

$100 - $149 / hr

50 - 249

São Paulo, Brazil

Services provided

30% Customer Service Outsourcing

35% Business Consulting

35% Digital Strategy

RedFox Digital Solutions is a Digital Strategy company. Headquartered in São Paulo, Brazil, the team focuses on Digital Strategy and Business Consulting.
Read more

View Profile
Attende Call Center

Not yet reviewed

Undisclosed

Undisclosed

2 - 9

Goiânia, Brazil

Services provided

70% Customer Service Outsourcing

30% IT Managed Services

Based in Goiânia, Brazil, Attende Call Center is a small Customer Service Outsourcing company. The team specializes in Customer Service Outsourcing and IT managed services.
Read more

View Profile
VGX Contact Center

Not yet reviewed

Undisclosed

Undisclosed

1,000 - 9,999

Montes Claros, Brazil

Services provided

50% Customer Service Outsourcing

50% Call Center Services

Call center service and Customer Service Outsourcing company VGX Contact Center was founded in 2013. The agency provides Call Center Services and Customer Service Outsourcing, and is large.
Read more

View Profile
Explorer Call Center

Not yet reviewed

Undisclosed

Undisclosed

250 - 999

Porto Alegre, Brazil

Services provided

50% Customer Service Outsourcing

50% Call Center Services

Founded in 2009, Explorer Call Center is an answering service company and Customer Service Outsourcing company. The team offers Call Center Services and Customer Service Outsourcing.
Read more

View Profile
Style Call Center Solutions

Not yet reviewed

Undisclosed

Undisclosed

250 - 999

Belo Horizonte, Brazil

Services provided

50% Customer Service Outsourcing

50% Call Center Services

Style Call Center Solutions is a Belo Horizonte, Brazil-based call center and Customer Service Outsourcing company. Their services include Call Center Services and Customer Service Outsourcing.
Read more

View Profile
WebOps

Not yet reviewed

$1,000+

< $25 / hr

50 - 249

Sao Paolo, Brazil

Services provided

20% Customer Service Outsourcing

20% Back Office Outsourcing

20% Recruiting +2 services

20% Recruitment Process Outsourcing

20% Staffing

WebOps is a Back Office Outsourcing company established in 2017. Their services include Back Office Outsourcing and Customer Service Outsourcing.
Read more

Sao Paolo, Brazil

Avenida Paulista
Sao Paolo, Brazil 20000
31 - 40

+5511996930611

See All Locations (2)

Was this helpful?

View Profile
4Roots Consulting

Not yet reviewed

Undisclosed

Undisclosed

2 - 9

Osasco, Brazil

Services provided

20% Customer Service Outsourcing

20% Application Testing

20% IT Staff Augmentation +3 services

20% IT Strategy Consulting

10% IT Managed Services

10% Other IT Consulting and SI

4Roots Consulting is an Application Testing company established in 2025. Their team offers Application Testing and Customer Service Outsourcing.
Read more

View Profile
Customer Umbrella

5.0 20 reviews

$1,000+

< $25 / hr

250 - 999

São Paulo, Brazil

Services provided

15% Customer Service Outsourcing

20% Back Office Outsourcing

20% IT Managed Services +4 services

20% Staffing

10% Call Center Services

10% IT Staff Augmentation

5% Recruiting

Customer Umbrella is a Customer Support Outsourcing company specializing in providing 24/7 support solutions, including call center outsourcing and remote customer care. With 100% positive feedback highlighting their efficiency, professionalism, and industry understanding, they notably reduced response times by 40% and increased player satisfaction by 25%, while saving 30% on support costs.

See all 20 projects

Industry Experience

Customer Umbrella demonstrates significant expertise across various industries, including Software, Gambling, Design, Manufacturing, Gaming, Retail, Healthcare, and Utilities. Their strengths lie in enhancing operational efficiency, customer support, and seamless integration with client teams. Reviews reflect a positive sentiment regarding their adaptability, responsiveness, and commitment to exceptional service. Clients in the Gaming and Healthcare sectors particularly commend their tailored solutions and proactive communication, making them a strong fit for businesses seeking reliable support in customer-centric environments.
Read All Reviews

Select Industry to see insights

Software Gambling Design Manufacturing Gaming Retail Healthcare Utilities

Was this helpful?

Average Project Cost Breakdown

$10,000 to $49,000 (9) Less than $10,000 (2)

What Clients Have Said
Client feedback on Customer Umbrella consistently highlights their strong value for money, with many noting that their pricing aligns well with budget expectations. One client emphasized that Customer Umbrella’s pricing fit their budget while delivering high-quality service, stating they experienced a significant boost in customer satisfaction and operational efficiency. Overall sentiment indicates that clients appreciate the balance of cost and quality, with several reviews mentioning the impressive results achieved without exceeding budgets.
Read All Reviews

Was this helpful?

$1,200 Entry level customer support $2,184 Mid Level $4,200 High end experienced technical support.

Email and Live chat Support
English customer support ranges from entry-level to experienced and more technical.
View Packages

Was this helpful?

São Paulo, Brazil

Av. Paulista Bela Vista
São Paulo, Brazil 01310
50 - 75

+359885379385

See All Locations (5)

Was this helpful?

View Profile
QualityCalls Lead Generation

Not yet reviewed

Undisclosed

Undisclosed

250 - 999

Fortaleza, Brazil

Services provided

20% Customer Service Outsourcing

40% Call Center Services

20% Market Research +1 service

20% Sales Outsourcing

Launched in 2012, QualityCalls Lead Generation is a telephone answering service. Their team focuses on Call Center Services and Market Research.
Read more

Fortaleza, Brazil

Avenida Desembargador Colombo de Sousa 890 CEP 60
Fortaleza, Brazil 60175-442
301 - 400

+55 85 8623 1450

See All Locations (2)

Was this helpful?

View Profile
Cobrart

Not yet reviewed

Undisclosed

Undisclosed

50 - 249

Downtown - Rio de Janeiro,, Brazil

Services provided

30% Customer Service Outsourcing

70% Call Center Services

Cobrart is a call center company. The Downtown - Rio de Janeiro,, Brazil-based firm was launched in 2011. Their team focuses on Call Center Services and Customer Service Outsourcing.
Read more

View Profile
EXE Outsourcing Office

Not yet reviewed

Undisclosed

Undisclosed

10 - 49

Goiânia, Brazil

Services provided

30% Customer Service Outsourcing

40% Accounting

30% Back Office Outsourcing

Accounting company EXE Outsourcing Office is headquartered in Goiânia, Brazil. They specialize in Accounting and Back Office Outsourcing.
Read more

View Profile
AG Call Center

Not yet reviewed

Undisclosed

Undisclosed

10 - 49

Sao Paulo, Brazil

Services provided

30% Customer Service Outsourcing

40% Call Center Services

30% Sales Outsourcing

AG Call Center is a small phone answering service launched in 2002. Their team specializes in Call Center Services and Customer Service Outsourcing.
Read more

View Profile
POLO Telecom

Not yet reviewed

Undisclosed

Undisclosed

10 - 49

Manaus, Brazil

Services provided

25% Customer Service Outsourcing

25% Back Office Outsourcing

25% Call Center Services +1 service

25% Sales Outsourcing

POLO Telecom, a small phone answering service, is based in Manaus, Brazil. Their services include Call Center Services and Back Office Outsourcing.
Read more

View Profile
Com.unique Call Center

Not yet reviewed

Undisclosed

Undisclosed

10 - 49

Vila Velha, Brazil

Services provided

25% Customer Service Outsourcing

30% Call Center Services

25% Sales Outsourcing +1 service

20% Back Office Outsourcing

Com.unique Call Center is an answering service company founded in 2016. Their services include Call Center Services and Customer Service Outsourcing.
Read more

View Profile
Specialisterne Brasil

Not yet reviewed

Undisclosed

Undisclosed

50 - 249

Sao Paulo, Brazil

Services provided

20% Customer Service Outsourcing

10% BI & Big Data Consulting & SI

10% Back Office Outsourcing +6 services

10% Business Consulting

10% Corporate Training & Coaching

10% Cybersecurity

10% Document Digitization & Management

10% IT Managed Services

10% IT Strategy Consulting

Founded in 2015, Specialisterne Brasil is a Customer Service Outsourcing company. The firm focuses on Customer Service Outsourcing and IT strategy consulting, and is midsize.
Read more

View Profile
BAHIA CALL CENTER

Not yet reviewed

Undisclosed

Undisclosed

2 - 9

Salvador, Brazil

Services provided

25% Customer Service Outsourcing

25% Back Office Outsourcing

25% Business Consulting +1 service

25% Call Center Services

BAHIA CALL CENTER is a Business Consulting company. Their small team is in Salvador, Brazil. Their services include Business Consulting and Call Center Services.
Read more

View Profile
Doctor Sac Contact Center

Not yet reviewed

Undisclosed

Undisclosed

10 - 49

Rio de Janeiro, Brazil

Services provided

20% Customer Service Outsourcing

80% Call Center Services

Doctor Sac Contact Center is a call center company. The team provides Call Center Services and Customer Service Outsourcing, and the company is in Rio de Janeiro, Brazil.
Read more

View Profile
Ayty Tech

Not yet reviewed

Undisclosed

Undisclosed

50 - 249

Florianópolis, Brazil

Services provided

16% Customer Service Outsourcing

24% Call Center Services

20% CRM Consulting and SI +3 services

20% IT Strategy Consulting

10% E-Commerce Development

10% IT Managed Services

Founded in 2008, Ayty Tech is a midsize answering service company. Their services include Call Center Services and CRM consulting and SI.
Read more

View Profile
Central 24 Hours

Not yet reviewed

Undisclosed

Undisclosed

250 - 999

Barra da Tijuca, Brazil

Services provided

10% Customer Service Outsourcing

40% Call Center Services

20% Digital Strategy +2 services

20% IT Strategy Consulting

10% Sales Outsourcing

Central 24 Hours is a call center. Their midsize team is headquartered in Barra da Tijuca, Brazil. Their team specializes in Call Center Services and Digital Strategy.
Read more

View Profile
Comunix

Not yet reviewed

Undisclosed

Undisclosed

2 - 9

Sao Paulo, Brazil

Services provided

100% Customer Service Outsourcing

Comunix, a small Customer Service Outsourcing company, is based in Sao Paulo, Brazil. The team specializes in Customer Service Outsourcing.
Read more

View Profile
All Telecom

Not yet reviewed

Undisclosed

Undisclosed

2 - 9

Goiânia, Brazil

Services provided

70% Customer Service Outsourcing

30% IT Managed Services

Based in Goiânia, Brazil, All Telecom is a small Customer Service Outsourcing company. Their services include Customer Service Outsourcing and IT managed services.
Read more

View Profile
Apex America

Not yet reviewed

$10,000+

Undisclosed

10,000+

Sao Paulo, Brazil

Services provided

20% Customer Service Outsourcing

40% Call Center Services

20% Back Office Outsourcing +3 services

10% Content Moderation Services

5% Business Consulting

5% Robotics Process Automation

Apex America is a telephone answering service. Established in 2003, the firm is in Córdoba, Argentina and ARW, Argentina. Their services include Call Center Services and Back Office Outsourcing.
Read more

Sao Paulo, Brazil

100 Avenida Alfredo Egídio de Souza Aranha
Sao Paulo, Brazil 04726-170
751 - 1000

See All Locations (17)

Was this helpful?

View Profile
Télix

Not yet reviewed

Undisclosed

Undisclosed

2 - 9

Brasília, Brazil

Services provided

50% Customer Service Outsourcing

50% Custom Software Development

Small software development firm and Customer Service Outsourcing company Télix, is headquartered in Brasília, Brazil. The team offers Custom Software Development and Customer Service Outsourcing.
Read more

View Profile
Bizpro Processos de Negócios

Not yet reviewed

Undisclosed

Undisclosed

2 - 9

Sao Paulo, Brazil

Services provided

50% Customer Service Outsourcing

30% Back Office Outsourcing

20% Call Center Services

Bizpro Processos de Negócios is a Customer Service Outsourcing company. The firm is in Sao Paulo, Brazil. Their team provides Customer Service Outsourcing and Back Office Outsourcing.
Read more

View Profile
Sensu Contabilidade

Not yet reviewed

Undisclosed

Undisclosed

2 - 9

Goiânia, Brazil

Services provided

16% Customer Service Outsourcing

40% Accounting

24% Back Office Outsourcing +1 service

20% Business Consulting

Sensu Contabilidade is a small Accounting company located in Goiânia, Brazil. Their services include Accounting and Back Office Outsourcing.
Read more

View Profile
Maromatel - Vivo Empresas

Not yet reviewed

Undisclosed

Undisclosed

10 - 49

Sao Paulo, Brazil

Services provided

10% Customer Service Outsourcing

50% Business Consulting

40% Call Center Services

Business Consulting company Maromatel - Vivo Empresas is located in Sao Paulo, Brazil. They offer Business Consulting and Call Center Services and were established in 2002.
Read more

View Profile
Valor BPO

Not yet reviewed

Undisclosed

Undisclosed

2 - 9

Campinas, Brazil

Services provided

10% Customer Service Outsourcing

40% Business Consulting

25% Finance & Accounting Outsourcing (FAO) +2 services

15% Back Office Outsourcing

10% Financial Consulting

Business Consulting company Valor BPO specializes in Business Consulting and Finance & Accounting Outsourcing (FAO). They are based in Campinas, Brazil.
Read more

View Profile

Tell us what you need — we’ll match you with top agencies in minutes.

Get My Matches

Why Trust Clutch

At Clutch, we believe trust is the foundation of every business relationship. Our mission is to help buyers make confident, data-backed decisions informed by real client experiences.

Every review on Clutch undergoes a rigorous, human-led verification process to make sure it’s valid. Our team of specialists confirms the identity of each reviewer, ensures the project is legitimate, and only publishes reviews that meet our strict criteria.

Verification doesn’t stop at the point of publication. Our Trust & Safety team routinely audits older reviews against our guidelines. When reviews fall short of our standards, we remove them.

We evaluate service providers using a structured methodology that combines:

In-depth client interviews and ratings
Comprehensive project details
Market presence
Portfolio examples and industry recognition

This data powers tools like the Leaders Matrix, which helps you compare agencies directly. Our research team curates rankings by weighing verified reviews most heavily, so the most trusted and experienced providers rise to the top.

Using this unique combination of verified client feedback and provider-supplied insights, Clutch distills the most important details into clear, digestible summaries so you have everything you need to make confident, informed decisions quickly.

We take fraud seriously. Providers who violate our guidelines may face lower rankings, restricted visibility, or removal from the platform altogether.

Clutch’s commitment to transparency is ongoing. We’re constantly refining our systems to protect the integrity of reviews and support you in finding the right agency.

Top Customer Support Services in Brazil

List of the Top Brazil Customer Support Companies

Reviews mention Easy to work with

Outsourced Accounting & Content Writing for IT Services Firm

Accounting Services for Marketing & Venture Capital Firm

Scaling & QA Services for Media Company

Call Center Services for Gaming Company

CX Outsourcing for Financial Services Firm

Industry Experience

Select Industry to see insights

Average Project Cost Breakdown

What Clients Have Said

Reviews mention Team players

Video Dev, Graphics & Digital Mktg for Healthcare Mktg Firm

Customer Support for Custom Meal Service Provider

Administrative and Internal Support for Strategy Consultancy

Mkt Research & CRM Administration for Financial Services Co

Image Annotation for Computer Vision Software

Customer Service Outsourcing for Parking Software Company

Average Project Cost Breakdown

What Clients Have Said

Helpware CX is very responsive

Reviews mention Great project management

Data Labeling for B2B Enterprise SaaS Company

Customer Service Outsourcing for Home Technology Retailer

Multilingual Customer Service & Back-Office for Beauty Brand

Multilingual Customer Service & Back-Office for Beauty Brand

Average Project Cost Breakdown

What Clients Have Said

Reviews mention Autonomous

BPO Services for Tech Company

Customer Service, Security & Risk Assessment for Fintech Co

Industry Experience

Select Industry to see insights

Average Project Cost Breakdown

What Clients Have Said

Reviews mention High-quality work

Customer Service Outsourcing for Ghostwriting Company

Customer Service Outsourcing for Digital Agency

Industry Experience

Select Industry to see insights

Average Project Cost Breakdown

What Clients Have Said

Top Customer Service is very responsive

Industry Experience

Select Industry to see insights

Average Project Cost Breakdown

What Clients Have Said

Combine Global Recruitment is very responsive

Industry Experience

Average Project Cost Breakdown

What Clients Have Said

Industry Experience

Select Industry to see insights

Average Project Cost Breakdown

What Clients Have Said

Email and Live chat Support

Tell us what you need — we’ll match you with top agencies in minutes.

Why Trust Clutch

List of the Top 3 Brazil Customer Support Companies