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Top Customer Support Services in Australia

Ratings Updated: August 24, 2026

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Hugo Inc.

5.0 28 reviews

Verified

$1,000+

< $25 / hr

1,000 - 9,999

Serves Australia

Services provided

25% Customer Service Outsourcing

20% Call Center Services

15% Back Office Outsourcing +4 services

10% Content Moderation Services

10% Data Annotation Services

10% Finance & Accounting Outsourcing (FAO)

10% Sales Outsourcing

Hugo Inc. | Top CX Provider is a leading Customer Support Outsourcing firm, offering services such as Call Center Outsourcing and Customer Service BPO. The company is highly praised for its efficient project management and adaptability, with 100% of reviewers appreciating their seamless communication and integration into business processes. Their capacity to scale and maintain high service quality is consistently highlighted, contributing to improved customer satisfaction and operational efficiency.

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Reviews mention Adaptable
Hugo Inc. has received consistently positive feedback regarding their adaptability across various projects. Clients have noted their ability to quickly scale services to meet evolving demands, as highlighted by one CMO who praised their swift transition from contract signing to pilot launch in just one week. Another client emphasized their remarkable flexibility in managing back-office tasks, contributing to significant operational efficiency. Overall, the sentiment is overwhelmingly favorable, with clients appreciating Hugo's responsive approach and capability to seamlessly integrate into existing operations.

Back Office Outsourcing for E-Commerce Co

5.0 Sep 24, 2024

Their adaptability and robust quality control processes have been crucial in supporting our market expansion and maintaining high compliance standards. They've improved our back-office efficiency and compliance standards while demonstrating remarkable adaptability as we've expanded. Hugo's ability to scale their services to match our growth without compromising quality has been crucial to our success.
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Call Center Services for Gaming Company

5.0 Aug 17, 2023

The team at Hugo was not only professional but also incredibly easy and fun to work with. Their approachability, responsiveness, enthusiasm, and willingness to adapt to our needs created a collaborative atmosphere that fostered creativity and productivity. It felt like we were working alongside a team that genuinely cared about the success of our project.
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CX Outsourcing for Financial Services Firm

5.0 Apr 25, 2025

Hugo's project management has been great! They moved from contract signing to pilot launch in 1 week, demonstrating remarkable efficiency. Our communication flows seamlessly through Slack with weekly calibration calls keeping everything on track. Their reporting provides clear, actionable insights, and the team's agility allows them to quickly adapt to our evolving needs.
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CX Outsourcing for Financial Services Firm

5.0 Apr 25, 2025

Their flexibility has also been a game-changer for our business; when we need to scale quickly, they make it happen without the red tape I've encountered with other BPO partners. I've been pleasantly surprised by the stability of our Africa-based team – after experiencing high turnover with Philippines BPOs, it's refreshing to work with many of the same faces since day one. Their flexibility has also been a game-changer for our business.
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Call Center Services for Automotive Company

5.0 Jun 27, 2024

What we found most impressive about Hugo was their seamless integration into our existing operations while significantly enhancing our customer engagement capabilities. Their adaptability in handling multiple communication channels (email, chat, WhatsApp) and their swift ramp-up of our call center team demonstrated remarkable efficiency.
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Industry Experience

Hugo Inc. has received positive feedback across various industries, including Financial Services, eCommerce, Automotive, Information Technology, Gaming, Media, and Advertising & Marketing. Clients commend their expertise in enhancing customer support, streamlining operations, and driving revenue growth. In Financial Services, they excel at global customer experience management; in eCommerce, they improve back-office efficiency. Their adaptable project management and commitment to quality have resulted in measurable outcomes such as increased transaction volume and improved customer satisfaction, making them a reliable partner for businesses seeking growth and operational excellence.
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Media Information technology Financial services eCommerce Food & Beverages Automotive Environmental Services Advertising & marketing Gaming Software

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Average Project Cost Breakdown

$50,000 to $199,999 (7) $200,000 to $999,999 (6) $10,000 to $49,000 (2)

What Clients Have Said
Clients consistently commend Hugo Inc. for providing excellent value for money, noting that their services align well with project costs. For instance, a CMO highlighted Hugo's 'good value for cost' in scaling customer experience infrastructure, while a Head of Finance remarked on their 'great culture fit' and 'good value for cost.' Overall, the sentiment reflects satisfaction with the pricing relative to the quality and impact of services delivered, reinforcing Hugo's reputation as a cost-effective partner.
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United States (9) Kenya (3) France (1) Netherlands (1) United Arab Emirates (1) England (1)

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Helpware CX

4.8 47 reviews

Premier Verified

$5,000+

< $25 / hr

1,000 - 9,999

Serves Australia

Services provided

50% Customer Service Outsourcing

20% Call Center Services

10% Back Office Outsourcing +2 services

10% Content Moderation Services

10% Data Annotation Services

Helpware CX is a company specializing in Customer Service BPO and Outsourced Customer Support, offering remote customer care and call center solutions. According to client reviews, Helpware is consistently praised for their professionalism, customization, and seamless integration with clients' systems. Approximately 100% of the reviews highlight satisfaction with their service quality, meeting deadlines, and alignment with company values.

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Reviews mention High-quality work
Helpware consistently receives high praise for delivering high-quality work across various projects. Clients commend their outstanding communication, proactive approach, and ability to exceed performance expectations. For instance, one client noted Helpware's 'phenomenal' quality of work, while another highlighted their capacity to improve customer response times significantly. Overall, the sentiment reflects strong satisfaction with Helpware's reliable and exceptional service, with multiple clients expressing no areas for improvement.

Centralization Process & Outsourcing Svcs for Treatment Firm

5.0 Aug 18, 2021

When we started centralizing our process, we’ve been able to increase our efficiency and performance. Helpware’s quality of work is phenomenal, and they ensure that they present regular reports.
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Image Annotation for Computer Vision Software

5.0 May 29, 2019

The quality of their work is also key. In our business, feeding bad data into a model is worse than not feeding any data at all. They're providing high-quality images that are as good, if not better, than what we could have done in-house.
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Customer Support for Lifestyle Product Supplier

5.0 Apr 4, 2019

Within three months, our first reply times went down from days or weeks to mere minutes, and our total resolution times are down to just over an hour. Helpware also keeps five payment gateways from getting suspended by addressing fraud and chargeback fees. Thanks to their internal procedures, constant coaching, and overall productivity, Helpware reliably produces high-quality and detailed work.
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BPO for Meditation App Business

5.0 Nov 9, 2020

They’re an awesome organization to partner with. We had clear expectations in terms of revenue targets and they exceeded them. In their first quarter, they were right on-par with if not performing better than our previous rep. When we first engaged them, we were expecting them to at least perform at 55% net retention, and they’ve exceeded that for two quarters going into their third in the 70% range. Helpware has performed well.
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Customer Support for Analytics Company

5.0 Sep 27, 2018

Our customers are pleased with the availability and quality of the services that Helpware provides. Internally, we’re very happy with their work, which is why we continue to renew our contract with them. Both the quality of their work and their passion for delivering a great service have exceeded our expectations.
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0 of 1 reviews is 5 stars

Unknown avg. project cost

Reviewed 1 time in the past 6 months
Recent reviews of Helpware CX highlight their effectiveness in marketing support, particularly in customer research, which successfully attracted six new clients. Clients commend the company's impressive speed and efficient project management, noting effective communication through various channels. One reviewer specifically appreciated the value for cost that Helpware CX provided, indicating satisfaction with the overall engagement. There were no significant areas for improvement mentioned, reflecting a positive sentiment towards their services.
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Industry Experience

Helpware CX has demonstrated strong capabilities across diverse industries, including Telecommunications, Information Technology, eCommerce, and Healthcare, receiving positive feedback for their customer research, training, and support services. Clients commend their project management efficiency, adaptability, and ability to enhance customer satisfaction. Overall sentiment is favorable, with notable success in improving response times and customer engagement, making Helpware a valuable partner for businesses seeking scalable support solutions.
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Software Consumer Products Healthcare Information technology eCommerce Education Food & Beverages Nonprofit Media Retail Automotive Other Industry Business services Financial services Advertising & marketing Telecommunications Arts, entertainment & music IT Services

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United States (40) Canada (1) Georgia (1) Kenya (1) New Zealand (1)

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Mindy Support

4.8 37 reviews

Verified

Undisclosed

Undisclosed

1,000 - 9,999

Serves Australia

Services provided

35% Customer Service Outsourcing

35% Data Annotation Services

30% Generative AI

Mindy Support is a Customer Service BPO specializing in multilingual call center outsourcing and customer support services. Reviews highlight Mindy Support's strong project management skills, timely delivery, and proactive communication. With 100% of reviewers praising their efficiency and commitment to high-quality service, the company is noted for its excellent value and adaptability to client needs.

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1 of 3 Customer Service Outsourcing reviews are 5 stars

Unknown avg. project cost

Customer Service Outsourcing PROJECT HIGHLIGHT

Customer Service Outsourcing for Home Technology Retailer
4.0 — Mindy Support provides customer service support for a home technology retailer's Dutch customers via the service hotline. The team answers incoming calls, clarifies customers' requests, and Read more
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Industry Experience

Mindy Support has received positive feedback across various industries, including Automotive, eCommerce, and Financial Services. Their expertise in multilingual customer support, data annotation, and quality assurance stands out, with clients noting their operational efficiency and adaptability. In the Automotive sector, they excelled in customer service, while in eCommerce, they facilitated market expansion through effective telephone support. Overall, clients appreciate their strong communication, responsiveness, and flexibility, making them a suitable partner for businesses in sectors requiring robust customer and data support.
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Healthcare Beauty & Cosmetics Automotive eCommerce Manufacturing IT Services Engineering Software Research Arts, entertainment & music Financial services Utilities Gaming Other Industry Construction Advertising & marketing Beauty Information technology

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Average Project Cost Breakdown

Less than $10,000 (13) $10,000 to $49,000 (7) $50,000 to $199,999 (2)

What Clients Have Said
Mindy Support is consistently recognized for providing good value for money, with clients emphasizing their competitive pricing and quality of service. For instance, one client noted that Mindy Support offered a 'good value for cost' and another highlighted their 'excellent service at a reasonable price.' Overall, clients appreciate the balance between cost and quality, with many stating that Mindy Support's pricing is competitive compared to other vendors, making them a reliable choice for outsourcing.
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Launch IT Systems

Not yet reviewed

$25,000+

$300+ / hr

2 - 9

Docklands, Australia

Services provided

10% Customer Service Outsourcing

20% ERP Consulting and SI

20% IT Managed Services +6 services

15% CRM Consulting and SI

10% Business Consulting

10% Financial Consulting

5% Application Management & Support

5% Custom Software Development

5% Enterprise App Modernization

Launch IT Systems is an ERP consulting and SI company. They were established in 2022 and provide ERP consulting and SI and IT managed services.
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CDM Direct

Not yet reviewed

$1,000+

$25 - $49 / hr

250 - 999

North Sydney, Australia

Services provided

20% Customer Service Outsourcing

80% Call Center Services

CDM Direct is a North Sydney, Australia-based call center service. Their services include Call Center Services and Customer Service Outsourcing.
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TMC

Not yet reviewed

$1,000+

$25 - $49 / hr

10 - 49

Heidelberg West, Australia

Services provided

35% Customer Service Outsourcing

40% Back Office Outsourcing

15% Call Center Services +1 service

10% Sales Outsourcing

Back Office Outsourcing company TMC was established in 1974. The team specializes in Back Office Outsourcing and Customer Service Outsourcing.
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Smart Offshore Solutions

Not yet reviewed

Undisclosed

Undisclosed

10 - 49

Belmore, Australia

Services provided

30% Customer Service Outsourcing

20% Accounting

20% Call Center Services +2 services

20% Graphic Design

10% Back Office Outsourcing

Launched in 2016, Smart Offshore Solutions is a small Belmore, Australia-based Customer Service Outsourcing company. Their team provides Customer Service Outsourcing and Accounting.
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Jupiter BPO

Not yet reviewed

$1,000+

< $25 / hr

10 - 49

Drummoyne, Australia

Services provided

20% Customer Service Outsourcing

20% Back Office Outsourcing

20% Call Center Services +2 services

20% Finance & Accounting Outsourcing (FAO)

20% Sales Outsourcing

Jupiter BPO, a phone answering service, was founded in 2021. The team offers Call Center Services and Back Office Outsourcing.
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Drummoyne, Australia

2 Marlborough Street
Drummoyne, Australia 2047
6 - 9

+61451636378

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Invia

Not yet reviewed

Undisclosed

Undisclosed

50 - 249

North Ryde, Australia

Services provided

20% Customer Service Outsourcing

20% BI & Big Data Consulting & SI

15% Back Office Outsourcing +4 services

15% Business Consulting

10% AI Development

10% IT Managed Services

10% IT Strategy Consulting

Launched in 2007, Invia, a midsize data analytics company, is based in North Ryde, Australia. Their team provides BI & big data consulting & SI and Customer Service Outsourcing.
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24x7 Direct

Not yet reviewed

$1,000+

$25 - $49 / hr

50 - 249

Wheelers Hill, Australia

Services provided

25% Customer Service Outsourcing

50% Call Center Services

25% Sales Outsourcing

In Wheelers Hill, Australia, 24x7 Direct is an answering service. They provide Call Center Services and Sales Outsourcing.
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Virtual Reception

Not yet reviewed

$1,000+

$25 - $49 / hr

10 - 49

Sydney, Australia

Services provided

20% Customer Service Outsourcing

80% Call Center Services

Virtual Reception is an answering service company. The agency is located in Sydney, Australia and Brisbane City, Australia. Their team offers Call Center Services and Customer Service Outsourcing.
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B dynamic Logistics

Not yet reviewed

Undisclosed

Undisclosed

10 - 49

Kemps Creek, Australia

Services provided

20% Customer Service Outsourcing

20% Fulfillment

20% Logistics & Supply Chain Consulting +2 services

20% Supply Chain Management

20% Warehousing & Distribution

B dynamic Logistics is a small Fulfillment company established in 2005. Their services include Fulfillment and Logistics & Supply Chain Consulting.
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Onehalf Offshore Business Solutions

Not yet reviewed

Undisclosed

Undisclosed

250 - 999

Melbourne, Australia

Services provided

10% Customer Service Outsourcing

20% Accounting

20% Back Office Outsourcing +4 services

15% Mobile App Development

15% Web Development

10% Recruiting

10% Transcription

Midsize Accounting company Onehalf Offshore Business Solutions, is headquartered in Melbourne, Australia. Their services include Accounting and Back Office Outsourcing.
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DS Accountants And Advisors

Not yet reviewed

Undisclosed

Undisclosed

Freelancer

Greystanes, Australia

Services provided

10% Customer Service Outsourcing

30% Accounting

15% Finance & Accounting Outsourcing (FAO) +5 services

15% Financial Advising & Planning

10% Advertising

10% Banking Law

5% Finance Law

5% Tax Law

DS Accountants And Advisors is an Accounting company. Located in Greystanes, Australia, the agency was launched in 2010. Their services include Accounting and Finance & Accounting Outsourcing (FAO).
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Affordable Staff

Not yet reviewed

$1,000+

< $25 / hr

50 - 249

Brisbane City, Australia

Services provided

10% Customer Service Outsourcing

25% Back Office Outsourcing

20% Call Center Services +6 services

20% Finance & Accounting Outsourcing (FAO)

10% Accounting

5% Direct Marketing

5% HR Outsourcing

3% Staffing

2% Recruiting

Affordable Staff is a Back Office Outsourcing company. Established in 2009, the agency provides Back Office Outsourcing and Call Center Services.
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Acquire Intelligence

4.6 4 reviews

$1,000+

< $25 / hr

1,000 - 9,999

Melbourne, Australia

Services provided

18% Customer Service Outsourcing

35% Back Office Outsourcing

12% AI Consulting +4 services

12% Call Center Services

10% AI Development

8% Sales Outsourcing

5% Business Consulting

Acquire BPO is a business process outsourcing company specializing in inbound and outbound call services, offering fast and efficient telemarketing and customer support solutions. Reviewers frequently highlight their strengths in quick response times and meeting deadlines, with 100% of feedback indicating satisfaction with service quality. Opportunities for improvement include reducing wait times and increasing staff availability.

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Reviews mention Patient
Clients have consistently highlighted Acquire Intelligence's patience as a significant strength. One review noted their 'responsibility, patience, honesty, and humility,' underscoring the company's commitment to effective communication and customer service. This sentiment reflects an overall positive perception of their approach to client interactions, contributing to a reliable and supportive service environment.

Customer-based Phone Support for Business Service

5.0 Aug 11, 2017

The service provider is noted for their responsibility, patience, honesty, and humility. These qualities are consistently demonstrated in their work. The client has been working with them since 2010 and continues to rely on their services.
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Average Project Cost Breakdown

$50,000 to $199,999 (2) Less than $10,000 (1) $200,000 to $999,999 (1)

What Clients Have Said
Clients generally perceive Acquire Intelligence as offering good value for money, highlighted by competitive pricing structures such as package deals and billing by the minute. One client noted savings of $1,000 monthly with a rate of one cent per minute, while another emphasized a $150,000 monthly savings. However, some reviews suggested a desire for better pricing options. Overall, clients appreciate the efficiency and fast response times, indicating a strong return on investment.
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New York City, New York (1) Scarsdale, New York (1) Staten Island, New York (1) Boston, Massachusetts (1)

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Melbourne, Australia

Level 15 10 Queens Road,
Melbourne, Australia 3004
31 - 40

61.3.9956.0000

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BruntWork

4.9 15 reviews

Undisclosed

Undisclosed

250 - 999

Bellevue Hill, Australia

Services provided

10% Customer Service Outsourcing

10% Application Testing

10% Back Office Outsourcing +8 services

10% Call Center Services

10% Direct Marketing

10% HR Outsourcing

10% Pay Per Click

10% Search Engine Optimization

10% Social Media Marketing

5% Digital Strategy

5% Web Development

BruntWork is a Customer Service BPO specializing in Customer Support Outsourcing. The company is praised for its effective Remote Customer Care, with 100% positive feedback highlighting the exceptional performance of team members like Ivy and Mykee. Clients appreciate their timely delivery and responsive communication, indicating strong project management skills.

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0 of 1 Customer Service Outsourcing reviews are 5 stars

1 new review for Customer Service Outsourcing in past 6 months

Unknown avg. project cost

Customer Service Outsourcing PROJECT HIGHLIGHT

Customer Service Outsourcing for Rental Mgmt Company
4.5 — BruntWork provided customer service outsourcing for a rental management company. The team helped with various tasks to support the client's business operations. Read more
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Industry Experience

BruntWork has successfully delivered services across diverse industries, including Manufacturing, Advertising & Marketing, Hospitality & Leisure, Financial Services, Business Services, Information Technology, Real Estate, Retail, and Arts & Entertainment. Clients consistently praise their expertise in administrative support, marketing, and project management, highlighting their effective communication and strong cultural fit. Overall sentiment is highly positive, indicating that BruntWork is well-suited for projects requiring cost-effective staffing solutions and operational improvements across various sectors.
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Real estate Retail Other industries Information technology Business services Financial services Hospitality & leisure Advertising & marketing Manufacturing Arts, entertainment & music

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Average Project Cost Breakdown

Less than $10,000 (5)

What Clients Have Said
Clients consistently highlight BruntWork's competitive pricing and strong value for money. For instance, one CEO noted their choice was based on 'good value for cost' while another praised their 'pricing fit our budget.' Overall, sentiments are positive, with clients appreciating the quality of service relative to the investment, often mentioning effective results achieved without overspending. Many reviews emphasize that BruntWork's services not only meet but exceed expectations, reinforcing their reputation as a cost-effective solution.
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United States (11) Australia (1) Canada (1) England (1)

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Outsourced HR Solution

Not yet reviewed

Undisclosed

Undisclosed

10 - 49

Burleigh Heads, Australia

Services provided

10% Customer Service Outsourcing

20% Back Office Outsourcing

20% Social Media Marketing +5 services

15% Accounting

15% Call Center Services

10% Finance & Accounting Outsourcing (FAO)

5% Mobile App Development

5% Web Design

Outsourced HR Solution is a small Burleigh Heads, Australia-based Back Office Outsourcing company. Their services include Back Office Outsourcing and Social Media Marketing.
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Supporting Enterprises

Not yet reviewed

Undisclosed

Undisclosed

50 - 249

West Perth, Australia

Services provided

10% Customer Service Outsourcing

24% Call Center Services

16% Back Office Outsourcing +5 services

10% Accounting

10% Graphic Design

10% Search Engine Optimization

10% Video Production

10% Web Development

Supporting Enterprises, a telephone answering service, was founded in 2008. The team offers Call Center Services and Back Office Outsourcing.
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ITKnocks

Not yet reviewed

Undisclosed

Undisclosed

50 - 249

Sydney, Australia

Services provided

10% Customer Service Outsourcing

10% AI Development

10% BI & Big Data Consulting & SI +7 services

10% Cloud Consulting & SI

10% DevOps Managed Services

10% ERP Consulting and SI

10% IT Managed Services

10% IT Staff Augmentation

10% Market Research

10% Unified Communications Consulting & SI

Launched in 2021, ITKnocks is a midsize Sydney, Australia-based Market Research company. Their services include Market Research and BI & big data consulting & SI.
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Glen Group

Not yet reviewed

$1,000+

$50 - $99 / hr

250 - 999

Point Cook, Australia

Services provided

15% Customer Service Outsourcing

15% Commercial Development

15% HR Consulting +6 services

10% Commercial Property Management

10% Executive Search

10% HR Outsourcing

10% Recruiting

10% Warehousing & Distribution

5% Staffing

Glen Group is a Commercial Development company established in 2015. The team provides Commercial Development and Customer Service Outsourcing and is based in Richmond, Canada and Surrey, Canada.
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Point Cook, Australia

Lincoln Park Close
Point Cook, Australia 3030
41 - 49

+1 604 805 0005

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Away Digital Teams

Not yet reviewed

Undisclosed

Undisclosed

250 - 999

Balaclava, Australia

Services provided

10% Customer Service Outsourcing

20% Back Office Outsourcing

15% Finance & Accounting Outsourcing (FAO) +5 services

15% IT Staff Augmentation

10% Call Center Services

10% HR Consulting

10% HR Outsourcing

10% Web Development

Away Digital Teams is a Balaclava, Australia-based Back Office Outsourcing company. Established in 2016, the team offers Back Office Outsourcing and IT staff augmentation.
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Vault Outsourcing

Not yet reviewed

Undisclosed

Undisclosed

250 - 999

North Sydney, Australia

Services provided

15% Customer Service Outsourcing

15% Back Office Outsourcing

15% Finance & Accounting Outsourcing (FAO) +6 services

15% Sales Outsourcing

10% Accounting

10% Business Consulting

10% Staffing

5% Executive Search

5% Recruiting

Vault Outsourcing is a midsize North Sydney, Australia-based Back Office Outsourcing company. The team provides Back Office Outsourcing and Finance & Accounting Outsourcing (FAO).
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Tactical Business Services -Global

Not yet reviewed

$1,000+

$25 - $49 / hr

50 - 249

Sydney, Australia

Services provided

44% Customer Service Outsourcing

16% Call Center Services

15% HR Consulting +2 services

15% Transcription

10% Sales Outsourcing

Tactical Business Services -Global is a Customer Service Outsourcing company. Founded in 2004, the team specializes in Customer Service Outsourcing and Call Center Services.
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Sydney, Australia

Level 34, 50 Bridge Street
Sydney, Australia 2000
2 - 5

+61.2.8006.1827

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The Outsourcing Co Pty Ltd

Not yet reviewed

$1,000+

Undisclosed

10 - 49

Glen Iris, Australia

Services provided

20% Customer Service Outsourcing

20% Finance & Accounting Outsourcing (FAO)

15% Back Office Outsourcing +3 services

15% HR Outsourcing

15% Recruitment Process Outsourcing

15% Sales Outsourcing

The Outsourcing Co Pty Ltd, a Customer Service Outsourcing company, was founded in 2025. They specializes in Customer Service Outsourcing and Finance & Accounting Outsourcing (FAO).
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Remote Office

Not yet reviewed

Undisclosed

Undisclosed

10 - 49

Biggera Waters, Australia

Services provided

10% Customer Service Outsourcing

10% Back Office Outsourcing

10% Custom Software Development +8 services

10% Document Digitization & Management

10% Email Marketing

10% Mobile App Development

10% Robotics Process Automation

10% Social Media Marketing

10% Web Development

5% Application Testing

5% Search Engine Optimization

Remote Office, a social media marketing firm, is headquartered in Biggera Waters, Australia and Dhaka, Bangladesh. Founded in 2018, the team provides Social Media Marketing and Email Marketing.
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Office Overboard!

Not yet reviewed

Undisclosed

Undisclosed

2 - 9

Mount Taylor, Australia

Services provided

15% Customer Service Outsourcing

70% Accounting

15% Corporate Training & Coaching

Office Overboard! is an Accounting company. They are in Mount Taylor, Australia and have small team. Their services include Accounting and Corporate Training & Coaching.
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ProfitAbility Virtual Assistance

Not yet reviewed

Undisclosed

Undisclosed

2 - 9

Rockhampton, Australia

Services provided

15% Customer Service Outsourcing

35% Accounting

35% Back Office Outsourcing +1 service

15% Call Center Services

ProfitAbility Virtual Assistance is an Accounting company. The small Rockhampton, Australia-based team focuses on Accounting and Back Office Outsourcing. The agency was launched in 2015.
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Satellite Office

4.5 1 review

Undisclosed

Undisclosed

1,000 - 9,999

Sydney, Australia

Services provided

10% Customer Service Outsourcing

40% Back Office Outsourcing

20% Finance & Accounting Outsourcing (FAO) +2 services

20% HR Outsourcing

10% IT Staff Augmentation

Satellite Office is a workforce management company specializing in recruitment, HR management, and employee management services to support client teams. Reviews consistently highlight their efficiency, transparency, and strong communication skills, contributing to significant cost savings and team scalability. Over 90% of feedback is positive, emphasizing their role as a strategic partner rather than just an offshoring provider.

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Industry Experience

Satellite Office has garnered positive feedback primarily in the Advertising & Marketing sector, specifically within automotive technology. Clients highlight their strengths in recruitment, HR management, and employee training, noting significant improvements in cost efficiency and team scalability. The overall sentiment is highly favorable, emphasizing their strong communication, attention to detail, and partnership approach. Potential clients in the advertising and marketing industry, especially those requiring workforce offshoring, may find Satellite Office to be a suitable partner.
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Advertising & marketing

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Average Project Cost Breakdown

$1,000,000 to $9,999,999 (1)

What Clients Have Said
Clients have praised Satellite Office for its cost-effectiveness and value for money, noting significant reductions in overheads and improved operational efficiencies. One client reported a $500,000 annual investment that allowed them to upscale their team from two to sixteen employees. They highlighted the company's transparency regarding costs and effective communication, establishing a strong partnership rather than just a service provider. Overall, the sentiment reflects satisfaction with the financial outcomes and the efficiency gained through collaboration.
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More responsive than most other service providers

Satellite Office is very responsive
They are a great candidate to start a conversation with. Send them a short message or project inquiry.
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Cloudstaff

4.7 3 reviews

$1,000+

< $25 / hr

1,000 - 9,999

Sydney, Australia

Services provided

20% Customer Service Outsourcing

15% Accounting

15% Back Office Outsourcing +4 services

15% Custom Software Development

15% Finance & Accounting Outsourcing (FAO)

10% IT Staff Augmentation

10% Staffing

Cloudstaff is a versatile outsourcing company providing offshore staffing solutions across various functions such as accounting, loan processing, and sales support. Reviewers highlight Cloudstaff's efficiency, proactive account management, and ability to scale operations, with around 70% praising their commitment to employee satisfaction and strong client relationships. Improvements are suggested in streamlining processes outside regular operations and enhancing candidate assessment protocols.

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Reviews mention Transparent
Clients have praised Cloudstaff for their high level of transparency throughout the project lifecycle. They noted that Cloudstaff consistently delivered items on time and proactively adapted to client needs, fostering open discussions to resolve challenges. One client highlighted their commitment to continuous improvement and effective communication, which contributed significantly to the project's success. Overall, the sentiment reflects a strong appreciation for Cloudstaff's transparency and collaborative approach.

Offshoring Services for Financial Services Firm

4.5 Mar 16, 2025

Throughout the process, they maintained a high level of transparency, allowing for open discussions and a collaborative approach to resolve any issues. This responsiveness and commitment to continuous improvement were key to the overall success of the project.
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Average Project Cost Breakdown

$10,000 to $49,000 (1)

What Clients Have Said
Clients generally express positive sentiments regarding Cloudstaff's cost-effectiveness and value for money. One client highlighted that Cloudstaff's pricing fit their budget while allowing them to reinvest savings into automation and technology. Another noted that they chose Cloudstaff primarily due to competitive pricing and the ability to hire skilled professionals at various levels, ensuring flexibility in costs. Overall, clients appreciate the balance between affordability and quality of service.
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United States (2) Australia (1)

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Sydney, Australia

Bridge Street
Sydney, Australia 2000
10 - 15

+61 2 8039 9000

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ConnectOS

Not yet reviewed

Undisclosed

< $25 / hr

1,000 - 9,999

Melbourne, Australia

Services provided

10% Customer Service Outsourcing

10% Back Office Outsourcing

10% Call Center Services +7 services

10% Finance & Accounting Outsourcing (FAO)

10% HR Consulting

10% HR Outsourcing

10% IT Managed Services

10% IT Staff Augmentation

10% IT Strategy Consulting

10% Sales Outsourcing

ConnectOS is an IT strategy consulting company. Located in Mandaluyong, Philippines and Melbourne, Australia, the firm provides IT strategy consulting and IT managed services.
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Melbourne, Australia

Level 14, 333 Collins Street
Melbourne, Australia 3000
2 - 5

13007477000

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Krinox Global Solutions Pty Ltd

Not yet reviewed

Undisclosed

Undisclosed

50 - 249

Wollongong, Australia

Services provided

20% Customer Service Outsourcing

20% Back Office Outsourcing

20% Call Center Services +2 services

20% Manufacturing Consulting

20% Procurement Support

Krinox Global Solutions Pty Ltd is a midsize Back Office Outsourcing company based in Wollongong, Australia and Delhi, India. The team focuses on Back Office Outsourcing and Call Center Services.
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SkyLight Global

5.0 1 review

$5,000+

< $25 / hr

1,000 - 9,999

Campbelltown, Australia

Services provided

15% Customer Service Outsourcing

15% Back Office Outsourcing

15% Call Center Services +8 services

10% Content Moderation Services

10% Custom Software Development

10% Finance & Accounting Outsourcing (FAO)

5% AI Agents

5% Data Annotation Services

5% E-Commerce Development

5% Recruitment Process Outsourcing

5% Transcription

SkyLight Global is a US-based Business Process Outsourcing (BPO) and BPM company helping businesses simplify operations, support customers, and scale growth. With 12+ years of industry experience
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Campbelltown, Australia

37A Farnsworth Avenue
Campbelltown, Australia 2560
6 - 9

+61435122211

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Average Project Cost Breakdown

What Clients Have Said

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