Top Customer Support Services in Australia
71 Companies
List of the Top Australia Customer Support Companies
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$1,000+< $25 / hr1,000 - 9,999Serves AustraliaServices provided
25% Customer Service Outsourcing20% Call Center Services15% Back Office Outsourcing +4 services10% Content Moderation Services10% Data Annotation Services10% Finance & Accounting Outsourcing (FAO)10% Sales OutsourcingSee all 28 projectsHugo Inc. | Top CX Provider is a leading Customer Support Outsourcing firm, offering services such as Call Center Outsourcing and Customer Service BPO. The company is highly praised for its efficient project management and adaptability, with 100% of reviewers appreciating their seamless communication and integration into business processes. Their capacity to scale and maintain high service quality is consistently highlighted, contributing to improved customer satisfaction and operational efficiency.
Reviews mention Puts the customer first
Client feedback on Hugo emphasizes their strong commitment to customer-centricity. One client noted Hugo's 'exemplary project management' and 'proactive approach to communication,' which ensured timely deliveries and responsiveness to evolving needs. Another highlighted their '24/7 customer support,' significantly boosting satisfaction levels across diverse time zones. Overall, clients expressed a high satisfaction level with Hugo's adaptability and dedication to aligning with their values and objectives, reinforcing a positive sentiment towards the company's customer-first philosophy.-
Digital Marketing, SMM & SEO for Software Solutions Company
5.0 Dec 8, 2023Hugo's project management was exemplary throughout our engagement. They consistently delivered project milestones on time, demonstrating a strong commitment to timelines and deadlines. Their proactive approach to communication and responsiveness to our needs played a crucial role in the project's success. Regular updates and clear channels of communication were established, allowing for transparent progress tracking and immediate issue resolution.
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Customer Service Outsourcing for Gaming Company
5.0 Aug 22, 2023I'm thrilled to express my outstanding journey partnering with Hugo, our reliable outsourcing ally. Hugo's unwavering commitment to on-time deliveries has been nothing short of impressive. Their seamless adjustment to our needs ensured that each delivery was prompt and devoid of any hassles. Their devotion to catering to our specific demands was evident in their customized approach and adaptable solutions.
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11 of 12 Customer Service Outsourcing reviews are 5 stars1 new review for Customer Service Outsourcing in past 6 months$50,000 – $199,999 avg. project costRead 12 ReviewsCustomer Service Outsourcing PROJECT HIGHLIGHT
CX Outsourcing for Financial Services Firm
5.0 — Hugo Inc. provides CX outsourcing services for a financial services firm. They support the client's expansion to key markets, streamline their partner onboarding process, and execute a customer Read moreWas this helpful?
Industry Experience
Hugo Inc. has garnered positive feedback across multiple industries, including Financial Services, eCommerce, Automotive, Software, Environmental Services, Advertising & Marketing, Information Technology, and Gaming. Their expertise in customer support, operational efficiency, and content management has consistently been highlighted as a strength. Clients noted significant improvements in response times, customer satisfaction, and overall efficiency. Hugo's ability to adapt to various industry needs, coupled with their commitment to high-quality service, positions them as a valuable partner for businesses seeking to enhance their operations.
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Financial services eCommerce Automotive Food & Beverages Software Information technology Environmental Services Advertising & marketing Gaming MediaWas this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Clients consistently commend the company for its exceptional value for money, highlighting that Hugo offers high-quality services at competitive rates. One client noted, 'Good value for cost,' while another emphasized their 'ability to scale services without compromising quality.' Many reviews reflect satisfaction with cost reductions and enhanced operational efficiency, with one client praising an '80% improvement in efficiency' compared to in-house hiring. Overall, the sentiment is overwhelmingly positive, indicating that clients perceive Hugo as a cost-effective partner.Was this helpful?
$5,000+< $25 / hr1,000 - 9,999Serves AustraliaServices provided
60% Customer Service Outsourcing20% Back Office Outsourcing20% Call Center ServicesSee all 46 projectsHelpware is a Customer Service Outsourcing company that specializes in delivering remote customer care solutions, including troubleshooting, multi-lingual support, and 24/7 service capabilities. Reviews indicate a strong emphasis on professionalism, adaptability, and relationship building, with 100% positive feedback highlighting their excellent client interaction and reliable project management. Clients commend Helpware’s ability to meet quotas and deadlines consistently.
Reviews mention Flexible
The sentiment regarding flexibility in client feedback for Helpware is overwhelmingly positive. Clients highlighted Helpware's adaptability, with one stating, 'the team met all goals for implementation and was flexible when we needed to shift timing along the way.' Another client noted their 'extreme proactivity' and flexibility in working with their rapidly growing business. Furthermore, Helpware was praised for reassigning team members to better fit project needs, showcasing their commitment to client satisfaction and responsiveness.-
Call Center Services for Hotel Booking Software Company
5.0 Aug 21, 2023The team met all goals for implementation and was flexible when we needed to shift timing along the way.
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Call Center Services for Resume Builder Website
5.0 Apr 29, 2021We appreciate most just how flexible they were in working with a smaller, but rapidly growing, business.
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Customer Service via Chat
5.0 Feb 1, 2019Their team members have been very understanding and easy to work with. Also, they're very flexible and accommodating. There was one team member whose level of English wasn't sufficient to work with chats, so Helpware reassigned her to a different project and gave us someone else.
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Industry Experience
Helpware has demonstrated strong capabilities across various industries including Information Technology, Healthcare, Software, eCommerce, Consumer Products, and Financial Services. Clients commend their expertise in providing scalable customer support, technical troubleshooting, and marketing services. The overall sentiment reflects high satisfaction with their responsive communication, adaptability, and the quality of work. Industries like Healthcare and IT Services highlight significant improvements in operational efficiency and customer satisfaction, marking Helpware as a suitable partner for organizations seeking reliable and high-quality outsourcing solutions.
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Information technology Arts, entertainment & music Healthcare Software eCommerce Consumer Products Education IT Services Food & Beverages Nonprofit Media Advertising & marketing Business services Financial services Retail Other Industry AutomotiveWas this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Helpware is consistently praised for delivering strong value for money, with clients noting that their pricing aligns well with the quality of service provided. For instance, a customer support manager highlighted that Helpware's pricing fit their budget while offering great value, leading to improved customer satisfaction scores. Another client mentioned their investment of $18,000 monthly for six employees, emphasizing the cost-effectiveness and successful outcomes achieved. Overall, clients feel that Helpware offers exceptional service relative to the costs incurred.Was this helpful?
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UndisclosedUndisclosed1,000 - 9,999Serves AustraliaServices provided
35% Customer Service Outsourcing35% Data Annotation Services30% Generative AISee all 37 projectsMindy Support is a Customer Service BPO specializing in multilingual customer support, call center outsourcing, and remote customer care services. Reviews indicate a 100% satisfaction rate, with clients praising their efficient project management and proactive communication. Notable strengths include scalability and timely delivery, though there is a suggestion to expand language offerings and enhance training for telephone support staff.
Reviews mention Puts the customer first
Mindy Support consistently prioritizes customer satisfaction, as highlighted by a client's experience of receiving exceptional guidance throughout the partnership. The client noted the company's impressive customer support, stating that they felt Mindy Support was always available to assist. This sentiment is reinforced by the smooth communication during contract negotiations and project requirements discussions, indicating a strong commitment to putting the customer first.-
Annotation Services for Computer Vision Startup
4.5 May 27, 2021They have really amazing customer support and they give the feeling to customers that they are always there for you.
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1 of 3 Customer Service Outsourcing reviews are 5 stars2 new reviews for Customer Service Outsourcing in past 6 monthsUnknown avg. project costRead 3 ReviewsCustomer Service Outsourcing PROJECT HIGHLIGHT
Multilingual Customer Service & Back-Office for Beauty Brand
5.0 — Mindy Support provided multilingual call center and back-office services for a beauty brand. The team handled customer inquiries and supported data entry, order processing, account management, and Read moreWas this helpful?
Industry Experience
Mindy Support has demonstrated significant expertise across various industries, primarily in Beauty, Automotive, eCommerce, IT Services, Software, Engineering, and Healthcare. Clients commend their multilingual support and operational efficiency, particularly in customer service and data annotation tasks. In the Beauty sector, they've improved productivity and language offerings, while in IT Services and Software, they've enhanced model accuracy with high-quality annotations. Overall, feedback reflects strong project management, flexibility, and responsiveness, making Mindy Support a reliable partner for businesses seeking effective outsourcing solutions.
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Beauty Beauty & Cosmetics Automotive eCommerce Manufacturing IT Services Engineering Software Research Arts, entertainment & music Financial services Utilities Gaming Other Industry Construction Healthcare Information technology Advertising & marketingWas this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Clients consistently highlight Mindy Support's competitive pricing and excellent value for money. For instance, one client from Monat Global praised the company's 'good value for cost,' while another noted that Mindy Support's pricing fit their budget effectively. Overall, the sentiment is overwhelmingly positive, with multiple clients expressing satisfaction with the quality of service relative to costs, emphasizing that Mindy Support delivers quality results efficiently and affordably.Was this helpful?
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UndisclosedUndisclosed2 - 9Queens Park, Australia
Services provided
50% Customer Service Outsourcing50% Call Center ServicesSee all 1 projectsMatchboard is a company specializing in providing tailored call center solutions, with a strong emphasis on handling niche markets such as veterinary clinics. Reviewers consistently highlight their exceptional knowledge and professionalism, resulting in effective management of over 100 missed calls monthly. Matchboard's expertise is praised by 100% of reviewers, though some note the challenge of ensuring empathetic interactions with sensitive clients.
Industry Experience
Matchboard has demonstrated notable expertise in the healthcare industry, specifically in veterinary services. Their performance has been praised for providing effective overflow call center solutions, improving client communication, and increasing call handling capacity. Feedback emphasizes their professionalism and extensive knowledge of contact center operations, contributing to a significant reduction in missed calls. Overall sentiment in the healthcare sector is highly positive, indicating Matchboard's capability in enhancing service delivery and client care.
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HealthcareWas this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Clients have expressed high satisfaction with Matchboard's cost-effectiveness and value for money. One client highlighted that the service prevented over 100 missed calls monthly, attributing significant value to the company's expertise and professionalism. Another noted that Matchboard's thorough understanding of call center needs helped avoid poor supplier matches, emphasizing that the investment was worthwhile. Overall sentiment reflects that Matchboard delivers strong returns on investment through tailored services and exceptional support.Was this helpful?
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$1,000+< $25 / hr2 - 9Smeaton Grange, Australia
Services provided
20% Customer Service Outsourcing80% Call Center ServicesSee all 8 projectsTurn Key Receptionist specializes in Customer Support Outsourcing, providing call center solutions with a focus on prompt and professional service. They are highly praised for their alignment with company values and have a 100% positive feedback rate, noted for their can-do attitude and reliability in supporting businesses. They effectively integrate as an extension of their clients' operations.
Reviews mention Communicative
Clients consistently praise Turn Key Receptionist for their exceptional communication. One client noted their 'good communication' and regular engagement to improve processes, while another highlighted their 'clear and open understanding' that enhances the overall experience. The responsiveness of the account manager, Cassie, was specifically commended for addressing priorities promptly. Overall, the sentiment reflects a strong appreciation for the company's communicative approach, fostering a collaborative relationship.-
Call Center Services for Massage Company
5.0 Apr 26, 2023Good communication. I was impressed with their customer empathy. Open to feedback. Takes action quickly. So far so good. We communicate regularly to improve processes and we review the service quarterly.
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Inbound Call Answering for Security Solutions Company
5.0 Mar 3, 2020The main point of contact for us is Cassie (Account Manager), who does a great job of handling priorities and responding to our requests right away. If there’s an item that needs to be responded to that day, she will get it resolved. Their team as a whole does a great job of looking after us and making sure the engagement continues to go well. If I had to pinpoint one thing, it would be their communication. Their prioritization of maintaining a clear and open understanding really stands out.
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1 of 1 Customer Service Outsourcing reviews are 5 starsLess than $10,000 avg. project costRead 1 ReviewCustomer Service Outsourcing PROJECT HIGHLIGHT
Call Center Services for Digital Marketing Company
5.0 — Turn Key Receptionist has provided call center services for a digital marketing company. The team has been tasked with making calls to targeted industries and booking appointments with prospective Read moreWas this helpful?
Industry Experience
Turn Key Receptionist has received positive feedback across multiple industries including Advertising & Marketing, Healthcare, Human Resources, Consumer Products, and Security Solutions. Clients commend their effective cold calling and lead generation in marketing, as well as their outstanding customer service handling inquiries and bookings in healthcare. Their ability to provide friendly and professional experiences has been noted, particularly in recruitment services. Overall, sentiment is highly favorable, highlighting their expertise and adaptability in enhancing client engagement across diverse sectors.
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Advertising & marketing Healthcare Human Resources Consumer Products Other IndustryWas this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Clients consistently commend Turn Key Receptionist for their competitive pricing and exceptional value for money. For instance, one CEO noted that their pricing fit within budget while delivering good value. Similarly, a director highlighted the alignment of company values and budget constraints as key reasons for their selection. Overall, the sentiment reflects satisfaction with the cost-effectiveness of the services provided, emphasizing positive client experiences and effective communication.Was this helpful?
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$25,000+Undisclosed50 - 249Manly Vale, Australia
Services provided
50% Customer Service Outsourcing40% Sales Outsourcing10% Call Center ServicesForrest Marketing Group is a Customer Service Outsourcing company. The company is headquartered in Manly Vale, Australia. Their team provides Customer Service Outsourcing and Sales Outsourcing.
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UndisclosedUndisclosed10 - 49Frenchs Forest, Australia
Services provided
25% Customer Service Outsourcing50% Sales Outsourcing25% Call Center ServicesSee all 1 projectsTelemarketing Professionals offers appointment setting services to help grow client bases. Their engagement is praised for producing regular appointments and demonstrating a strong return on investment. Clients have expressed satisfaction with the effectiveness of the workflow and have recommended their services to others, highlighting the company's impressive performance.
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UndisclosedUndisclosed10 - 49Wheelers Hill, Australia
Services provided
50% Customer Service Outsourcing30% Call Center Services10% Cybersecurity +1 service10% IT Managed ServicesAlltel Australia is a Customer Service Outsourcing company. They specialize in Customer Service Outsourcing and Call Center Services and are headquartered in Wheelers Hill, Australia.
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$250,000+$25 - $49 / hr1,000 - 9,999Adelaide, Australia
Services provided
65% Customer Service Outsourcing20% Call Center Services15% Sales OutsourcingTSA Group, a Customer Service Outsourcing company, was launched in 1997. The firm provides Customer Service Outsourcing and Call Center Services.
Read moreSee All Locations (5)Adelaide, Australia
30 Pirie St
Adelaide, Australia 5000201 - 250
61 8 8112 2501
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$1,000+$25 - $49 / hr10,000+Melbourne, Australia
Services provided
50% Customer Service Outsourcing50% Call Center ServicesTTEC is a phone answering service and Customer Service Outsourcing company founded in 1982. Their team provides Call Center Services and Customer Service Outsourcing.
Read moreSee All Locations (2)Melbourne, Australia
Level 12, 460 Bourke Street
Melbourne, Australia 3000More than 5k
+61.3.9697.2400
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Undisclosed$25 - $49 / hr10 - 49Noble Park, Australia
Services provided
100% Customer Service OutsourcingEco Commercial Cleaning Melbourne is a small Customer Service Outsourcing company established in 2010. Their services include Customer Service Outsourcing.
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$5,000+$25 - $49 / hr10 - 49Boronia, Australia
Services provided
100% Customer Service OutsourcingLane Electrical is a Customer Service Outsourcing company in Boronia, Australia and Boronia, Australia. They offer Customer Service Outsourcing and were launched in 2020.
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$1,000+$25 - $49 / hr50 - 249West Melbourne, Australia
Services provided
80% Customer Service Outsourcing10% Social Media Marketing10% Web DevelopmentOracle CMS, a Customer Service Outsourcing company, was established in 2005. The agency specializes in Customer Service Outsourcing and Social Media Marketing.
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UndisclosedUndisclosed10 - 49Frankston, Australia
Services provided
100% Customer Service OutsourcingFounded in 1992, Melbourne Caravans is a Customer Service Outsourcing company. The agency specializes in Customer Service Outsourcing.
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$1,000+< $25 / hr10 - 49Melbourne, Australia
Services provided
100% Customer Service OutsourcingSES Carpet Cleaning Melbourne is a Customer Service Outsourcing company. The team provides Customer Service Outsourcing and is located in Melbourne, Australia.
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$1,000+< $25 / hr10 - 49Perth, Australia
Services provided
100% Customer Service OutsourcingSmall Customer Service Outsourcing company Mick’s Pest Control Perth, is headquartered in Perth, Australia and Perth, Australia. Their services include Customer Service Outsourcing.
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$1,000+$25 - $49 / hr10 - 49Lane Cove West, Australia
Services provided
60% Customer Service Outsourcing30% Call Center Services10% Back Office OutsourcingYour Phones Covered is a Customer Service Outsourcing company. They focus on Customer Service Outsourcing and Call Center Services and are in Lane Cove West, Australia.
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$50,000+$100 - $149 / hr50 - 249Hobart, Australia
Services provided
50% Customer Service Outsourcing50% Commercial Property ManagementLocal Pest Control Hobart, a Commercial Property Management and Customer Service Outsourcing company, was founded in 1999. They offers Commercial Property Management and Customer Service
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UndisclosedUndisclosed10 - 49Sydney, Australia
Services provided
100% Customer Service OutsourcingSmall Customer Service Outsourcing company MAX Carpet Cleaning Sydney, is located in Sydney, Australia. Their services include Customer Service Outsourcing.
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$1,000+$25 - $49 / hr250 - 999Melbourne, Australia
Services provided
50% Customer Service Outsourcing25% HR Consulting25% TranscriptionCustomer Service Outsourcing company Startek Australia was launched in 1995. The team offers Customer Service Outsourcing and Transcription and is located in Melbourne, Australia.
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UndisclosedUndisclosed10 - 49Adelaide, Australia
Services provided
100% Customer Service OutsourcingOpal Cleaning Adelaide is a small Customer Service Outsourcing company based in Adelaide, Australia. The team provides Customer Service Outsourcing.
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$10,000+$25 - $49 / hr2 - 9Brisbane City, Australia
Services provided
100% Customer Service OutsourcingFounded in 2021, Tru Bond Cleaning is a Customer Service Outsourcing company. The company provides Customer Service Outsourcing.
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UndisclosedUndisclosed10 - 49Hobart, Australia
Services provided
50% Customer Service Outsourcing50% Commercial Property ManagementTims Tile And Grout Cleaning Hobart is a Commercial Property Management and Customer Service Outsourcing company. Their team specializes in Commercial Property Management.
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$10,000+$25 - $49 / hr1,000 - 9,999Surry Hills, Australia
Services provided
16% Customer Service Outsourcing57% Call Center Services10% Sales Outsourcing +5 services4% Conversion Optimization4% Marketing Strategy4% Translation3% Email Marketing2% Digital StrategyUnity4 is a call center. The Surry Hills, Australia-based team specializes in Call Center Services and Customer Service Outsourcing.
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$5,000+Undisclosed10 - 49Melbourne, Australia
Services provided
20% Customer Service Outsourcing50% Call Center Services30% Sales OutsourcingLeadCallers is an answering service. Their team is located in Melbourne, Australia and focuses on Call Center Services and Sales Outsourcing.
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$10,000+< $25 / hr250 - 999Brighton, Australia
Services provided
20% Customer Service Outsourcing20% Back Office Outsourcing20% Call Center Services +2 services20% Market Research20% Sales OutsourcingPackleader BPO is a Market Research company. Launched in 2008, their team offers Market Research and Call Center Services.
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UndisclosedUndisclosed10 - 49Sydney, Australia
Services provided
34% Customer Service Outsourcing20% Accounting16% Back Office Outsourcing +3 services10% Custom Software Development10% Mobile App Development10% Web DevelopmentWopno Outsourcing Services is a Customer Service Outsourcing company. Their team is based in Sydney, Australia and focuses on Customer Service Outsourcing and Accounting.
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$1,000+< $25 / hr10 - 49Chatswood, Australia
Services provided
35% Customer Service Outsourcing35% Back Office Outsourcing30% Finance & Accounting Outsourcing (FAO)Zenith Outsourcing is a Back Office Outsourcing company. The Chatswood, Australia-based company was launched in 2010. Their team provides Back Office Outsourcing and Customer Service Outsourcing.
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$1,000+$25 - $49 / hr250 - 999Homebush, Australia
Services provided
10% Customer Service Outsourcing19% Back Office Outsourcing10% Accounting +19 services10% Finance & Accounting Outsourcing (FAO)5% E-Commerce Development5% Interior Design5% Pay Per Click5% Search Engine Optimization5% Social Media Marketing2% Affiliate Marketing2% Cloud Consulting & SI2% Digital Strategy2% Graphic Design2% HR Consulting2% IT Managed Services2% IT Staff Augmentation2% IT Strategy Consulting2% Mobile App Development2% Other Design2% Product Design2% Web Design2% Web DevelopmentStaff Domain Inc. Is a Back Office Outsourcing company. They offer Back Office Outsourcing and Accounting and were established in 2017.
Read moreSee All Locations (2)Homebush, Australia
Suite 43 (Ground Floor) 52 Parramata Road
Homebush, Australia 214076 - 100
1300002222
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UndisclosedUndisclosed250 - 999Botanic Ridge, Australia
Services provided
10% Customer Service Outsourcing10% Back Office Outsourcing10% Call Center Services +10 services10% Graphic Design10% Logo10% Translation10% Web Design5% Content Marketing5% Conversion Optimization5% Pay Per Click5% Search Engine Optimization5% Social Media Marketing5% Video ProductionNew Media Services is a midsize Back Office Outsourcing company. They specialize in Back Office Outsourcing and Call Center Services and were launched in 2012.
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UndisclosedUndisclosed50 - 249Campbelltown, Australia
Services provided
10% Customer Service Outsourcing20% BI & Big Data Consulting & SI20% Transcription +4 services20% Translation10% Back Office Outsourcing10% Call Center Services10% Sales OutsourcingAR Data, a big data company, is based in Campbelltown, Australia and Lenah Valley, Australia. Their services include BI & big data consulting & SI and Translation.
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$5,000+$50 - $99 / hr10 - 49Lisarow, Australia
Services provided
23% Customer Service Outsourcing22% Call Center Services15% Back Office Outsourcing +4 services10% Business Consulting10% Other Application Development10% Transcription10% TranslationLaunched in 2010, VA World Outsourcing is a Customer Service Outsourcing company. Their team specializes in Customer Service Outsourcing and Call Center Services.
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$25,000+$25 - $49 / hr50 - 249Belconnen, Australia
Services provided
20% Customer Service Outsourcing20% Advertising20% Branding +2 services20% E-Commerce Development20% Social Media MarketingAdvertising company AOSC Technologies is headquartered in and Belconnen, Australia. Launched in 2021, the team provides Advertising and Branding.
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$5,000+Undisclosed10 - 49Sydney, Australia
Services provided
20% Customer Service Outsourcing20% Accounting20% Back Office Outsourcing +2 services20% IT Staff Augmentation20% StaffingIT staff augmentation company Operacy Staffing was launched in 2019. The team focuses on IT staff augmentation and Back Office Outsourcing and is in Sydney, Australia.
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$1,000+$25 - $49 / hr50 - 249Sydney, Australia
Services provided
10% Customer Service Outsourcing40% Business Consulting10% Back Office Outsourcing +4 services10% Call Center Services10% Custom Software Development10% IT Managed Services10% Web DevelopmentLiveware, a Business Consulting company, was founded in 2018. They focuses on Business Consulting and IT managed services.
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$1,000+< $25 / hr2 - 9Kewdale, Australia
Services provided
20% Customer Service Outsourcing20% Back Office Outsourcing20% Compliance Consulting +2 services20% Pay Per Click20% Search Engine OptimizationVital CS, a SEO company, was founded in 2020. Based in Kewdale, Australia, the team offers Search Engine Optimization and Pay Per Click.
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$1,000+$25 - $49 / hr10 - 49Carlton, Australia
Services provided
20% Customer Service Outsourcing20% Email Marketing20% Marketing Strategy +2 services20% Sales Outsourcing20% Social Media MarketingLaunched in 2021, ClickOne Digital, a small Marketing Strategy company, is located in Carlton, Australia. Their services include Marketing Strategy and Social Media Marketing.
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$1,000+$25 - $49 / hr1,000 - 9,999Surry Hills, Australia
Services provided
42% Customer Service Outsourcing32% Call Center Services16% Sales Outsourcing +1 service10% Back Office OutsourcingLaunched in 2002, OneContact is a large Customer Service Outsourcing company. Their services include Customer Service Outsourcing and Call Center Services.
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UndisclosedUndisclosed250 - 999Sydney, Australia
Services provided
40% Customer Service Outsourcing40% Back Office Outsourcing20% AccountingGBSS is a Back Office Outsourcing company launched in 2010. The team specializes in Back Office Outsourcing and Customer Service Outsourcing.
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$5,000+$25 - $49 / hr50 - 249Chester Hill, Australia
Services provided
10% Customer Service Outsourcing10% Application Testing10% Back Office Outsourcing +7 services10% Business Consulting10% Call Center Services10% Custom Software Development10% Finance & Accounting Outsourcing (FAO)10% Mobile App Development10% UX/UI Design10% Web DevelopmentEmploy Remote Pty. Ltd. Is a custom software development company. Their midsize team is located in Chester Hill, Australia. Their services include Custom Software Development and UX/UI Design.
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$1,000+$25 - $49 / hr10 - 49Blacktown, Australia
Services provided
20% Customer Service Outsourcing20% Accounting20% HR Outsourcing +2 services20% Recruiting20% Recruitment Process OutsourcingSP-Recruitment Specialists is an Accounting company founded in 2000. Their team provides Accounting and Customer Service Outsourcing.
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$50,000+< $25 / hr10 - 49Melbourne, Australia
Services provided
15% Customer Service Outsourcing40% Other IT Consulting and SI30% Business Consulting +1 service15% Back Office OutsourcingArkis is an other IT consulting and SI company. They were launched in 2012 and specialize in other IT consulting and SI and Business Consulting.
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$5,000+$25 - $49 / hr50 - 249Melbourne, Australia
Services provided
10% Customer Service Outsourcing20% Custom Software Development10% Advertising +6 services10% Call Center Services10% Email Marketing10% Marketing Strategy10% Search Engine Optimization10% Social Media Marketing10% Web DevelopmentSee all 1 projectsVirtual Assistants is an offshore recruitment agency based in Pakistan that excels in providing premium Virtual Assistants from either the Pakistan to organisations in the United States, New
Read moreMore responsive than most other service providers
Get in TouchVirtual Assistants Pakistan is very responsive
They are a great candidate to start a conversation with. Send them a short message or project inquiry.Was this helpful?
See All Locations (1)Melbourne, Australia
470 Saint Kilda Road
Melbourne, Australia 300450 - 75
61 3 9005 7752
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UndisclosedUndisclosed50 - 249Adelaide, Australia
Services provided
40% Customer Service Outsourcing35% Call Center Services25% Back Office OutsourcingLaunched in 2002, Contact 121 is a Customer Service Outsourcing company. The team focuses on Customer Service Outsourcing and Call Center Services and is based in Adelaide, Australia.
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$25,000+$300+ / hr2 - 9Docklands, Australia
Services provided
10% Customer Service Outsourcing20% ERP Consulting and SI20% IT Managed Services +6 services15% CRM Consulting and SI10% Business Consulting10% Financial Consulting5% Application Management & Support5% Custom Software Development5% Enterprise App ModernizationLaunch IT Systems is an ERP consulting and SI company. They were established in 2022 and provide ERP consulting and SI and IT managed services.
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$1,000+$25 - $49 / hr250 - 999North Sydney, Australia
Services provided
20% Customer Service Outsourcing80% Call Center ServicesCDM Direct is a North Sydney, Australia-based call center service. Their services include Call Center Services and Customer Service Outsourcing.
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$1,000+$25 - $49 / hr10 - 49Heidelberg West, Australia
Services provided
35% Customer Service Outsourcing40% Back Office Outsourcing15% Call Center Services +1 service10% Sales OutsourcingBack Office Outsourcing company TMC was established in 1974. The team specializes in Back Office Outsourcing and Customer Service Outsourcing.
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UndisclosedUndisclosed10 - 49Belmore, Australia
Services provided
30% Customer Service Outsourcing20% Accounting20% Call Center Services +2 services20% Graphic Design10% Back Office OutsourcingLaunched in 2016, Smart Offshore Solutions is a small Belmore, Australia-based Customer Service Outsourcing company. Their team provides Customer Service Outsourcing and Accounting.
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$1,000+< $25 / hr10 - 49Drummoyne, Australia
Services provided
20% Customer Service Outsourcing20% Back Office Outsourcing20% Call Center Services +2 services20% Finance & Accounting Outsourcing (FAO)20% Sales OutsourcingJupiter BPO, a phone answering service, was founded in 2021. The team offers Call Center Services and Back Office Outsourcing.
Read moreSee All Locations (2)Drummoyne, Australia
2 Marlborough Street
Drummoyne, Australia 20476 - 9
+61451636378
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$1,000+$25 - $49 / hr10 - 49Melbourne, Australia
Services provided
25% Customer Service Outsourcing50% Call Center Services25% Sales OutsourcingI3R Outsourcing is a small Melbourne, Australia-based call center company. The team provides Call Center Services and Sales Outsourcing.
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UndisclosedUndisclosed50 - 249North Ryde, Australia
Services provided
20% Customer Service Outsourcing20% BI & Big Data Consulting & SI15% Back Office Outsourcing +4 services15% Business Consulting10% AI Development10% IT Managed Services10% IT Strategy ConsultingLaunched in 2007, Invia, a midsize data analytics company, is based in North Ryde, Australia. Their team provides BI & big data consulting & SI and Customer Service Outsourcing.
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$1,000+$25 - $49 / hr50 - 249Wheelers Hill, Australia
Services provided
25% Customer Service Outsourcing50% Call Center Services25% Sales OutsourcingIn Wheelers Hill, Australia, 24x7 Direct is an answering service. They provide Call Center Services and Sales Outsourcing.
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$1,000+$25 - $49 / hr10 - 49Brisbane City, Australia
Services provided
20% Customer Service Outsourcing80% Call Center ServicesVirtual Reception is an answering service company. The agency is located in Sydney, Australia and Brisbane City, Australia. Their team offers Call Center Services and Customer Service Outsourcing.
Read moreSee All Locations (2)Brisbane City, Australia
Level 54, 111 Eagle Street
Brisbane City, Australia 4000
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- In-depth client interviews and ratings
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- Market presence
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This data powers tools like the Leaders Matrix, which helps you compare agencies directly. Our research team curates rankings by weighing verified reviews most heavily, so the most trusted and experienced providers rise to the top.
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A Clutch Leaders Matrix provides a broad view of the top-performing companies in a particular service or location. Each company featured in a Leaders Matrix is evaluated based on Focus and Ability to Deliver. The size of each circle indicates that company’s size.
By using verified reviews, focused service details, and real project data, the Leaders Matrix highlights companies that consistently deliver and stand out from the rest. Each company’s position is based on how well they focus on a service area and how consistently they deliver results, helping you make informed, confident decisions. Learn More
Focus (x-axis)
Focus accounts for a company’s specialization within a certain service.
Ability to Deliver (y-axis)
Ability to Deliver considers three criteria:
- Client feedback and reviews
- Work experience and previous projects
- Market presence and reputation in the industry
List of the Top 2 Australia Customer Support Companies
-
UndisclosedUndisclosed2 - 9Queens Park, Australia
Ability to deliver
23.7/40.016.2/20 Reviews1/10 Clients & Experience6.5/10 Market PresenceService focus
50% Customer Service Outsourcing50% Other -
$1,000+< $25 / hr2 - 9Smeaton Grange, Australia
Ability to deliver
22.8/40.015.8/20 Reviews1.9/10 Clients & Experience5.2/10 Market PresenceService focus
20% Customer Service Outsourcing80% Other -
$25,000+Undisclosed50 - 249Manly Vale, Australia
Ability to deliver
9.2/40.00/20 Reviews3.7/10 Clients & Experience5.5/10 Market PresenceService focus
50% Customer Service Outsourcing50% Other -
UndisclosedUndisclosed10 - 49Frenchs Forest, Australia
Ability to deliver
11.8/40.00/20 Reviews5.8/10 Clients & Experience6/10 Market PresenceService focus
25% Customer Service Outsourcing75% Other -
UndisclosedUndisclosed10 - 49Wheelers Hill, Australia
Ability to deliver
8.4/40.00/20 Reviews2.1/10 Clients & Experience6.4/10 Market PresenceService focus
50% Customer Service Outsourcing50% Other -
$250,000+$25 - $49 / hr1,000 - 9,999West Perth, Australia
Ability to deliver
6.4/40.00/20 Reviews0/10 Clients & Experience6.4/10 Market PresenceService focus
65% Customer Service Outsourcing35% Other -
$1,000+$25 - $49 / hr10,000+Englewood, CO
Ability to deliver
6/40.00/20 Reviews0/10 Clients & Experience6/10 Market PresenceService focus
50% Customer Service Outsourcing50% Other -
Undisclosed$25 - $49 / hr10 - 49Noble Park, Australia
Ability to deliver
5.6/40.00/20 Reviews0/10 Clients & Experience5.6/10 Market PresenceService focus
100% Customer Service Outsourcing -
$5,000+$25 - $49 / hr10 - 49Boronia, Australia
Ability to deliver
5.6/40.00/20 Reviews0/10 Clients & Experience5.5/10 Market PresenceService focus
100% Customer Service Outsourcing -
$1,000+$25 - $49 / hr50 - 249West Melbourne, Australia
Ability to deliver
5.5/40.00/20 Reviews0/10 Clients & Experience5.5/10 Market PresenceService focus
80% Customer Service Outsourcing20% Other -
UndisclosedUndisclosed10 - 49Frankston, Australia
Ability to deliver
5.2/40.00/20 Reviews0/10 Clients & Experience5.2/10 Market PresenceService focus
100% Customer Service Outsourcing -
$1,000+< $25 / hr10 - 49Melbourne, Australia
Ability to deliver
5.2/40.00/20 Reviews0/10 Clients & Experience5.2/10 Market PresenceService focus
100% Customer Service Outsourcing -
$1,000+< $25 / hr10 - 49Perth, Australia
Ability to deliver
5.2/40.00/20 Reviews0/10 Clients & Experience5.2/10 Market PresenceService focus
100% Customer Service Outsourcing -
$1,000+$25 - $49 / hr10 - 49Lane Cove West, Australia
Ability to deliver
4.9/40.00/20 Reviews0/10 Clients & Experience4.9/10 Market PresenceService focus
60% Customer Service Outsourcing40% Other -
$50,000+$100 - $149 / hr50 - 249Hobart, Australia
Ability to deliver
4.9/40.00/20 Reviews0/10 Clients & Experience4.9/10 Market PresenceService focus
50% Customer Service Outsourcing50% Other -
UndisclosedUndisclosed10 - 49Sydney, Australia
Ability to deliver
4.6/40.00/20 Reviews0/10 Clients & Experience4.6/10 Market PresenceService focus
100% Customer Service Outsourcing -
$1,000+$25 - $49 / hr250 - 999Melbourne, Australia
Ability to deliver
4/40.00/20 Reviews0/10 Clients & Experience4/10 Market PresenceService focus
50% Customer Service Outsourcing50% Other
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