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WE CONNECT BRANDS TO PEOPLE AND PEOPLE TO BRANDS

Each year, OneContact (formerly known as Contact Centres Australia) delivers over 20 million conversations in Australia and New Zealand. In the past 3 years we have raised over 100 million dollars and processed more than 2 million transactions. After 14 years of continuous growth OneContact has evolved, recently reshaping the brand and name to reflect the full breadth of the organisation. OneContact operates from two sites in Australia and one in New Zealand. Collectively, our team boasts more than 900 specialists. There have never been so many ways for brands to reach their customers and prospects. Today, we provide bespoke end-to-end communication programs calling upon a vast range of specialised services as required – all with the convenience of one point of contact. What makes us different? Big Enough. Small Enough - While we’re a lot bigger these days, we’ve never lost our agile small business mindset. We’re as global as we are local. We’re as strong as we are nimble. We’re as focused as we are flexible. Now Now - While we love talking, we’re even bigger fans of doing. Our streamlined structures and resourceful approach allows us to be rapid responders for our clients. We pride ourselves in being agile, and making things happen. Adaptable Outcomes - No two brands or campaigns are the same. We enter every relationship with an open mind and the determination to assemble the best mix of services. Whatever they might be for you, we are here to support your efforts towards a desired outcome. Proven Process - Everything we do is backed by robust processes and technology that’s been developed, tested and refined. QA also plays an integral role in the services we provide. You can always be confident your campaign is in safe hands. Let’s talk about you - Now you know a little bit about us, we’d love to talk about you! Whatever your business challenges and opportunities, we think you’ll find it a very positive conversation.

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$1,000+
$25 - $49 / hr
1,000 - 9,999
Founded 2002
Surry Hills, Australia
headquarters

Focus

Service lines
80%
20%
Voice Services
Non-Voice BPO/Back Office Services
Non-Voice BPO Focus
50%
50%
Voice/Call Center Services
20%
20%
20%
20%
20%

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