Top Customer Support Services in Dubai
8 Leaders 15 Contenders
42 Companies
List of the Top Dubai Customer Support Companies
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What are Featured Providers?
$1,000+< $25 / hr1,000 - 9,999Serves Dubai, United Arab EmiratesServices provided
25% Customer Service Outsourcing20% Call Center Services15% Back Office Outsourcing +4 services10% Content Moderation Services10% Data Annotation Services10% Finance & Accounting Outsourcing (FAO)10% Sales OutsourcingSee all 28 projectsHugo Inc. | Top CX Provider is a leading Customer Support Outsourcing firm, offering services such as Call Center Outsourcing and Customer Service BPO. The company is highly praised for its efficient project management and adaptability, with 100% of reviewers appreciating their seamless communication and integration into business processes. Their capacity to scale and maintain high service quality is consistently highlighted, contributing to improved customer satisfaction and operational efficiency.
Reviews mention Proactive
Hugo Inc. received positive feedback regarding their proactive approach across multiple projects. Clients highlighted their ability to swiftly adapt to needs and enhance customer satisfaction, exemplified by a 17% decrease in churn through proactive success management. One client noted Hugo's team's eagerness to excel and consistently go above and beyond expectations. Their commitment to proactive communication and solutions-oriented mindset has established them as a valuable partner, with clients appreciating their flexibility and responsiveness.-
Customer Support for Marketing & Advertising Company
5.0 Aug 28, 2023Very enthusiastic people who are very proactive and keen to always help. This proactive attitude was evident throughout our collaboration, ensuring that our needs were met promptly and efficiently. Their dedication to maintaining open lines of communication facilitated a seamless working relationship.
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Content Mktg & Call Center Services for Cashback Gaming Co
5.0 Aug 23, 2023Ongoing Enhancement: Their proactive approach continuously improves workflows for optimal results. This proactive stance was instrumental in driving project efficiency and creating capacity. By anticipating potential challenges and addressing them in advance, Hugo ensured a smooth progression of our project.
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Staff Aug & Content Moderation for Blockchain Technology Co
5.0 Aug 23, 2023Most impressive was their eagerness to excel – consistently going above and beyond expectations and coming up with ways to improve. Their proactive mindset was evident in the suggestions they provided over time, which set them apart from previous outsourcing partners. This approach not only enhanced project outcomes but also fostered a strong collaborative spirit.
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CX Outsourcing for Financial Services Firm
5.0 Apr 25, 2025Hugo transformed our global operations with impressive results: Reduced partner integration time from 3 weeks to 1 week. Established support coverage across 8 languages serving 3 new global markets. Improved customer Net Promoter Score from 52 to 78. Decreased customer churn by 17% through proactive success management. Hugo's project management has been great! They moved from contract signing to pilot launch in 1 week, demonstrating remarkable efficiency. Our communication flows seamlessly through Slack with weekly calibration calls keeping everything on track. Their reporting provides clear, actionable insights, and the team's agility allows them to quickly adapt to our evolving needs.
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Digital Marketing, SMM & SEO for Software Solutions Company
5.0 Dec 8, 2023Hugo's project management was exemplary throughout our engagement. They consistently delivered project milestones on time, demonstrating a strong commitment to timelines and deadlines. Their proactive approach to communication and responsiveness to our needs played a crucial role in the project's success. Regular updates and clear channels of communication were established, allowing for transparent progress tracking and immediate issue resolution.
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Industry Experience
Hugo Inc. has received positive feedback across various industries, including Financial Services, eCommerce, Automotive, Information Technology, Gaming, Media, and Advertising & Marketing. Clients commend their expertise in enhancing customer support, streamlining operations, and driving revenue growth. In Financial Services, they excel at global customer experience management; in eCommerce, they improve back-office efficiency. Their adaptable project management and commitment to quality have resulted in measurable outcomes such as increased transaction volume and improved customer satisfaction, making them a reliable partner for businesses seeking growth and operational excellence.
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Media Information technology Financial services eCommerce Food & Beverages Automotive Environmental Services Advertising & marketing Gaming SoftwareWas this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Clients consistently commend Hugo Inc. for providing excellent value for money, noting that their services align well with project costs. For instance, a CMO highlighted Hugo's 'good value for cost' in scaling customer experience infrastructure, while a Head of Finance remarked on their 'great culture fit' and 'good value for cost.' Overall, the sentiment reflects satisfaction with the pricing relative to the quality and impact of services delivered, reinforcing Hugo's reputation as a cost-effective partner.Was this helpful?
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This provider is fluent in 54 languages:
- Mandarin
- English
- Spanish
- Arabic
- Bengali
- Hindi
- Russian
- Portuguese
- Japanese
- German
- Javanese
- Korean
This provider is available in 38 time zones:
- Colombia Time (COT)
- Near East Time (NET)
- Middle East Time (MET)
- China Taiwan Time (CTT)
- Gulf Standard Time (GST)
- Brazil Eastern Time (BET)
- Greenwich Mean Time (GMT)
- India Standard Time (IST)
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$5,000+< $25 / hr1,000 - 9,999Serves Dubai, United Arab EmiratesServices provided
50% Customer Service Outsourcing20% Call Center Services10% Back Office Outsourcing +2 services10% Content Moderation Services10% Data Annotation ServicesSee all 47 projectsHelpware CX is a company specializing in Customer Service BPO and Outsourced Customer Support, offering remote customer care and call center solutions. According to client reviews, Helpware is consistently praised for their professionalism, customization, and seamless integration with clients' systems. Approximately 100% of the reviews highlight satisfaction with their service quality, meeting deadlines, and alignment with company values.
Reviews mention Flexible
The sentiment of flexibility in Helpware's service is consistently highlighted across client reviews. One client noted that Helpware was 'flexible when we needed to shift timing' during implementation, while another emphasized their 'incredibly adaptable' nature in meeting specialty support needs. A project manager praised Helpware for being 'very quick to onboard and ramp up,' showcasing their ability to adjust to client demands effectively. Overall, clients view Helpware as a responsive partner that can scale and adjust to evolving project requirements.-
Call Center Services for Hotel Booking Software Company
5.0 Aug 21, 2023The team met all goals for implementation and was flexible when we needed to shift timing along the way.
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Call Center Services for Resume Builder Website
5.0 Apr 29, 2021We appreciate most just how flexible they were in working with a smaller, but rapidly growing, business.
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Customer Service via Chat
5.0 Feb 1, 2019Their team members have been very understanding and easy to work with. Also, they're very flexible and accommodating. There was one team member whose level of English wasn't sufficient to work with chats, so Helpware reassigned her to a different project and gave us someone else.
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0 of 1 reviews is 5 starsUnknown avg. project costRead 1 Recent ReviewReviewed 1 time in the past 6 months
Helpware CX has received positive feedback in the last six months, particularly for their effective customer research services that successfully attracted six new customers for a telecommunications client. The client praised Helpware CX for their impressive speed in project management and seamless communication. They chose Helpware CX for their competitive value, expressing satisfaction with the overall engagement and suggesting no areas for improvement, highlighting a strong sense of reliability and efficiency.Was this helpful?
Industry Experience
Helpware CX has demonstrated strong capabilities across diverse industries, including Telecommunications, Information Technology, eCommerce, and Healthcare, receiving positive feedback for their customer research, training, and support services. Clients commend their project management efficiency, adaptability, and ability to enhance customer satisfaction. Overall sentiment is favorable, with notable success in improving response times and customer engagement, making Helpware a valuable partner for businesses seeking scalable support solutions.
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Software Consumer Products Healthcare Information technology eCommerce Education Food & Beverages Nonprofit Media Retail Automotive Other Industry Business services Financial services Advertising & marketing Telecommunications Arts, entertainment & music IT ServicesWas this helpful?
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This provider is fluent in 16 languages:
- Mandarin
- English
- Spanish
- Arabic
- Russian
- Portuguese
- Japanese
- German
- Korean
- French
- Vietnamese
- Italian
This provider is available in 32 time zones:
- Near East Time (NET)
- Middle East Time (MET)
- China Taiwan Time (CTT)
- Brazil Eastern Time (BET)
- Greenwich Mean Time (GMT)
- India Standard Time (IST)
- Japan Standard Time (JST)
- Midway Islands Time (MIT)
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UndisclosedUndisclosed1,000 - 9,999Serves Dubai, United Arab EmiratesServices provided
35% Customer Service Outsourcing35% Data Annotation Services30% Generative AISee all 37 projectsMindy Support is a Customer Service BPO specializing in multilingual call center outsourcing and customer support services. Reviews highlight Mindy Support's strong project management skills, timely delivery, and proactive communication. With 100% of reviewers praising their efficiency and commitment to high-quality service, the company is noted for its excellent value and adaptability to client needs.
Reviews mention Timely
Overall, client feedback regarding Mindy Support's timeliness is highly positive. Clients consistently noted that Mindy Support delivered projects on time and adhered to agreed-upon deadlines. For instance, one client praised their 'strong project management capabilities' and 'efficient coordination,' while another highlighted their 'always present and on time' approach. Additionally, clients appreciated proactive communication, with one stating that Mindy Support 'responded well to our needs,' reinforcing their reputation for reliability and punctuality.-
Annotation Service for AI Development Company
5.0 Dec 14, 2021They complete the project respecting the deadline and the results were of a very good quality. They have been responsive to our needs and they're prompt in communications.
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Annotation Assistance for Video Game Developer
5.0 Dec 9, 2021The quality of the work accomplished and the rapidity with which the project was completed.
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Data Annotation Services for Agriculture Technology Company
4.5 Oct 18, 2021We communicate mostly through emails and Google Meet. The timeliness is very professional.
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AI Data Annotation for IT Services Company
5.0 Jul 29, 2021Based on Mindy's work we were able to deliver multiple custom made mobile OCR scanning solutions on time and to our customer's satisfaction. The specialists from Mindy Support are very thorough and respond very quickly to all our inquiries.
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Data Annotation Services for IT Company
4.5 May 31, 2021They quickly communicate, and they provide realistic deadlines. So far, they've always met the deadlines they set.
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1 of 3 Customer Service Outsourcing reviews are 5 starsUnknown avg. project costRead 3 ReviewsCustomer Service Outsourcing PROJECT HIGHLIGHT
Customer Service Outsourcing for Home Technology Retailer
4.0 — Mindy Support provides customer service support for a home technology retailer's Dutch customers via the service hotline. The team answers incoming calls, clarifies customers' requests, and Read moreWas this helpful?
Industry Experience
Mindy Support has received positive feedback across various industries, including Automotive, eCommerce, and Financial Services. Their expertise in multilingual customer support, data annotation, and quality assurance stands out, with clients noting their operational efficiency and adaptability. In the Automotive sector, they excelled in customer service, while in eCommerce, they facilitated market expansion through effective telephone support. Overall, clients appreciate their strong communication, responsiveness, and flexibility, making them a suitable partner for businesses in sectors requiring robust customer and data support.
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Healthcare Beauty & Cosmetics Automotive eCommerce Manufacturing IT Services Engineering Software Research Arts, entertainment & music Financial services Utilities Gaming Other Industry Construction Advertising & marketing Information technology BeautyWas this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Mindy Support is consistently recognized for providing good value for money, with clients emphasizing their competitive pricing and quality of service. For instance, one client noted that Mindy Support offered a 'good value for cost' and another highlighted their 'excellent service at a reasonable price.' Overall, clients appreciate the balance between cost and quality, with many stating that Mindy Support's pricing is competitive compared to other vendors, making them a reliable choice for outsourcing.Was this helpful?
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$5,000+< $25 / hr250 - 999Dubai, United Arab Emirates
Services provided
10% Customer Service Outsourcing10% AI Agents10% AI Development +7 services10% Custom Software Development10% Generative AI10% IT Managed Services10% IT Staff Augmentation10% Mobile App Development10% UX/UI Design10% Web DevelopmentSee all 46 projectsRiseup Labs is a versatile digital solutions provider specializing in mobile app development, website design, and backend system enhancements. The company is praised for its effective project management, timely delivery, and adaptive approach, with 100% of reviewers highlighting their impressive communication and expertise. Clients appreciate the value for cost and alignment with company values, with over 90% expressing satisfaction with their flexible and solution-oriented approach.
3 of 3 reviews are 5 stars$10,000 – $49,000 avg. project costRead 3 Recent ReviewsReviewed 3 times in the past 6 months
Riseup Labs has received positive feedback over the last six months, noted for their effective communication and adaptability. Clients praised their ability to understand business workflows and deliver tailored solutions, such as a recruitment platform that improved efficiency by 30%. Their project management was described as organized, with timely deliveries and responsive support. Some clients suggested enhancing documentation for non-technical users, but overall, the sentiment reflects satisfaction and a strong partnership with Riseup Labs.Was this helpful?
Industry Experience
Riseup Labs has demonstrated expertise across various industries, including business services, non-profit, energy, gambling, hospitality, financial services, education, and gaming. Clients consistently highlight their technical proficiency, effective communication, and ability to adapt to specific project needs. Overall sentiment reflects satisfaction, particularly in business services, education, and financial services, where Riseup Labs has made significant impacts through tailored solutions and innovative approaches. This positions Riseup Labs as a strong fit for clients seeking development partners in these sectors.
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Banks Financial services IT Services Education Gaming Telecommunications Arts, entertainment & music Advertising & marketing Software Hospitality & leisure Energy & natural resources Gambling Business servicesWas this helpful?
See All Locations (5)Dubai, United Arab Emirates
9095, The Bridge, Level 2, Dubai Sports City. Dubai, 39226, UAE
Dubai, United Arab Emirates 392266 - 9
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Review Rating from Clients
5.0/5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
Dubai-based clients praise Riseup Labs for their expertise in developing complex systems, including UI/UX, architecture, and deployment, resulting in a successful MVP and strong market response. They highlight effective project management and clear communication throughout the engagement.Read Local ReviewsWas this helpful?
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UndisclosedUndisclosed50 - 249Dubai, United Arab Emirates
Services provided
10% Customer Service Outsourcing35% Sales Outsourcing15% Email Marketing +4 services10% Call Center Services10% Content Marketing10% Demand Generation Marketing10% Search Engine OptimizationSee all 28 projectsDivision50 is a comprehensive marketing and sales solutions company, specializing in digital advertising, sales department creation, and event outreach. Across the reviews, clients consistently praise Division50 for their strategic alignment, pricing, and impressive results, with 100% of the reviews noting successful outcomes such as increased lead generation and sales pipeline growth. Their attention to brand voice and seamless integration of marketing and sales efforts are frequently highlighted as unique strengths.
Reviews mention Proactive
Division50 has received positive feedback regarding their proactive approach in project management and client communication. One client highlighted their 'reliable and well-organized project management' and noted that 'proactive communication' was evident through weekly check-ins and prompt responses. They effectively adapted campaign messaging based on client suggestions, demonstrating a commitment to collaboration. Overall, clients appreciate Division50's proactive efforts, which contribute significantly to successful project outcomes.-
Email Marketing for IT Services & Consulting Company
5.0 Sep 15, 2025Division50 has reliable and well-organized project management. They started with a detailed campaign blueprint and adhered to deadlines without exception. Proactive communication was demonstrated via weekly check-ins and prompt responses to our requests for comments or modifications. Their ability to adapt and change campaign messaging in response to our suggestions made the partnership easy and effective.
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Industry Experience
Division50 has demonstrated strong expertise across several industries, notably Advertising & Marketing, Financial Services, and Information Technology. In Advertising & Marketing, clients praised their strategic approach and ability to enhance brand engagement. In Financial Services, they successfully generated high-value leads and improved conversion rates. Their work in Information Technology highlighted robust lead generation and efficient process implementation. Overall, feedback indicates a positive sentiment, with particular strengths in campaign management, responsiveness, and measurable results, making them a suitable partner for businesses seeking growth in these sectors.
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IT Services Consulting Information technology Telecommunications Software Financial services Advertising & marketingWas this helpful?
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This provider is fluent in 3 languages:
- English
- Arabic
- French
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Review Rating from Clients
4.9/5.0
Quality
4.8
Schedule
4.9
Cost
4.9
Willing to Refer
4.9
Dubai-based clients commend Division50 for their comprehensive marketing solutions, including creative advertising, lead nurturing, and regional outreach. They appreciate the team's professionalism, timely delivery, and innovative strategies that consistently meet or exceed project goals across various industries.Read Local ReviewsWas this helpful?
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UndisclosedUndisclosed50 - 249Dubai, United Arab Emirates
Services provided
10% Customer Service Outsourcing40% ERP Consulting and SI15% BI & Big Data Consulting & SI +3 services15% Custom Software Development10% Call Center Services10% Sales OutsourcingSee all 4 projectsAbacus Cambridge Partners is a technology solutions company specializing in API management and implementation, particularly with Google's Apigee tool, as well as other services like customer identity management and business process outsourcing. Across their reviews, they received overwhelmingly positive feedback for their technical expertise, flexibility, and project management, with no significant areas for improvement noted. They were recommended by 100% of clients, highlighting their ability to deliver quality work on time and maintain strong client relationships.
Industry Experience
Abacus Cambridge Partners has demonstrated expertise across multiple industries, including Telecommunications, Retail, and Financial Services. In Telecommunications, clients praised their proficiency in API management and timely deliverables, resulting in enhanced revenue and reduced complaints. The Retail sector highlighted their capability in Customer Identity Management and flexible project engagement. In Financial Services, their adaptable and educated team received commendations for effective bill negotiation services. Overall, sentiment is highly positive, particularly in API management, project management, and client communication, making them a strong fit for tech-centric projects.
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Telecommunications Retail Financial servicesWas this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Clients consistently commend Abacus Cambridge Partners for their exceptional value and cost-effectiveness. One client noted that their project was delivered on time and within budget, with no additional costs incurred. Another highlighted a significant reduction in time to market and increased revenue post-implementation, attributing this success to Abacus's expertise. Overall, the sentiment is overwhelmingly positive, with clients expressing satisfaction in both the quality of service provided and the financial investment made.Was this helpful?
See All Locations (4)Dubai, United Arab Emirates
Office No. 615 & 616, Liberty House, Dubai International Financial Centre, Sheikh Zayed Road,
Dubai, United Arab Emirates50 - 75
+ 97144581644
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Review Rating from Clients
5.0/5.0
Quality
4.8
Schedule
5.0
Cost
4.5
Willing to Refer
5.0
Clients in Dubai praise Abacus Cambridge Partners for their expertise in API management, including complex integrations with Google’s platform and government projects. They emphasize the team’s technical proficiency, flexibility, and timely delivery across multiple phases and demanding requirements.Read Local ReviewsWas this helpful?
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UndisclosedUndisclosed250 - 999Dubai, United Arab Emirates
Services provided
20% Customer Service Outsourcing25% AI Development25% Call Center Services +2 services15% AI Consulting15% Generative AISee all 1 projectsLiveAdmins is a customer engagement company specializing in providing live chat services for businesses. Based on the reviews, they are praised for their human-centered approach, avoiding AI-based solutions, and delivering timely, responsive service. As all feedback provided is positive, with no areas of improvement noted, 100% of reviewers commend their personal touch and reliability.
Industry Experience
LiveAdmins has demonstrated expertise in the solar energy sector, providing personalized chat services that enhance customer experience by avoiding AI interactions. Clients appreciate their responsiveness and reliable project management, leading to positive sentiment. The ongoing collaboration with Sun Valley Solar Solutions highlights their effectiveness in qualifying leads and supporting customer service. This provider is particularly well-suited for industries requiring human-centric communication solutions.
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Other industriesWas this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Clients have expressed satisfaction with the overall cost and value for money provided by LiveAdmins. One reviewer noted the impressive responsiveness and accessibility of the team, highlighting the benefit of working with real people rather than AI. Although specific metrics on cost-effectiveness were not provided, the long-term engagement since 2017 suggests a strong perceived value, indicating that clients find their pricing justifiable given the quality of service received.Was this helpful?
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See All Locations (2)Dubai, United Arab Emirates
G-14, Dubai Gate 1, Cluster Q
Dubai, United Arab Emirates10 - 15
+971 4 423 2624
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$1,000+< $25 / hr250 - 999Dubai, United Arab Emirates
Services provided
40% Customer Service Outsourcing20% Back Office Outsourcing20% Call Center Services +1 service20% Sales OutsourcingSee all 2 projectsChatPandas is a Customer Support Outsourcing company providing comprehensive solutions in inbound call and chat support, and process management. With 100% positive feedback, clients emphasize their effective project management, exceptional agent training, and alignment with client values. Notably, they expanded one client's business hours to 24/7/365 and facilitated $15 million in bookings through a pilot project.
2 of 2 reviews are 5 stars2 new reviews for Customer Service Outsourcing servicesUnknown avg. project costRead 2 Recent ReviewsReviewed 2 times in the past 6 months
In the last six months, client feedback on ChatPandas has been overwhelmingly positive, highlighting their effective customer support and operational excellence. Clients praised the team's ability to meet goals, improve customer experience, and their commitment to agent training and morale. Notably, one client reported an expansion of service hours and a significant increase in bookings due to ChatPandas' support. Areas for improvement mentioned include simplifying processes to enhance efficiency, but overall, clients view ChatPandas as an invaluable partner.Was this helpful?
Industry Experience
ChatPandas has demonstrated expertise in the Recreation and Consumer Products & Services industries. In Recreation, they excelled in customer support management, significantly increasing business hours and generating $15 million in bookings. In Consumer Products, they improved customer experience through efficient call and chat handling, leading to better approval scores. Overall, clients praised their high agent morale, effective training, and proactive approach to project management, making them a strong partner in both sectors.
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Consumer products & servicesWas this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Clients consistently highlight ChatPandas' competitive pricing and strong value for money, noting that their costs fit within budget constraints while delivering high-quality service. One client emphasized their selection of ChatPandas due to 'good value for cost,' while another pointed out their pricing fit and alignment with company values. Overall, the sentiment reflects satisfaction with the balance of cost and service quality, reinforcing ChatPandas as a valuable partner.Was this helpful?
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$10,000+< $25 / hr1,000 - 9,999Dubai, United Arab Emirates
Services provided
15% Customer Service Outsourcing25% Call Center Services20% Sales Outsourcing +3 services15% HR Outsourcing15% Recruiting10% StaffingSee all 1 projectsTafaseel BPO is a call center service provider offering bilingual agents, live chat support, and comprehensive call management solutions. According to the reviews, approximately 90% of the feedback is positive, highlighting their strong service delivery and cultural understanding. Clients appreciate Tafaseel BPO's ability to meet high expectations and provide a smooth, customized experience, establishing them as a reliable partner.
Industry Experience
Tafaseel BPO has demonstrated strong expertise in the education sector, particularly with a federal government client in the UAE, providing effective call center solutions and exceptional customer service. Feedback highlights their capability to improve service quality through bilingual support, quality monitoring, and personalized engagement. Overall, sentiments from this industry reflect satisfaction with their project management, innovative approach, and understanding of local culture, suggesting they are a suitable partner for organizations seeking reliable outsourcing solutions in education and potentially other sectors.
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EducationWas this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Clients have expressed satisfaction with Tafaseel BPO's cost and value for money, noting that their services meet high expectations. One client highlighted a $400,000 annual investment, stating it was a wise choice given the significant improvement in service quality since outsourcing. They appreciated Tafaseel's competitive pricing against larger firms and emphasized that the company provided a personalized experience, effectively addressing their specific needs without compromising on quality.Was this helpful?
See All Locations (3)Dubai, United Arab Emirates
1613, Burj Gate , Downtown Dubai
Dubai, United Arab Emirates50 - 75
+971527276543
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$50,000+Undisclosed1,000 - 9,999Dubai, United Arab Emirates
Services provided
20% Customer Service Outsourcing30% Call Center Services20% IT Managed Services +5 services10% Back Office Outsourcing10% Finance & Accounting Outsourcing (FAO)5% Staffing3% HR Outsourcing2% RecruitingSee all 1 projectsIBT: No. 1 BPO Company in Middle East is a leading provider of Customer Service BPO and Call Center Outsourcing solutions. Their reviews highlight effective communication, prompt action, and professionalism, with 100% positive feedback and no areas for improvement mentioned. They excel in managing call center processes and meeting client expectations.
Industry Experience
IBT: No. 1 BPO Company in Middle East has garnered positive feedback in the medical industry, particularly for its expertise in managing call center operations for healthcare providers. Clients have praised their effective communication, professionalism, and ability to meet agreed KPIs, indicating a strong capability in delivering results. The company is deemed a reliable partner for businesses seeking quality BPO services within the healthcare sector, reflecting a favorable sentiment overall.
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MedicalWas this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Clients have expressed a positive sentiment regarding IBT's pricing, highlighting it as a key factor in their selection process. One client noted that the 'pricing fit our budget' and emphasized the 'good value for cost' provided. Overall, the feedback indicates that IBT delivers effective services at a competitive price, meeting clients' expectations without the need for improvements in this area.Was this helpful?
Unknown avg. project cost for Customer Service Outsourcing services in DubaiRead Similar ReviewsDubai-based Customer Service Outsourcing project highlight
Call Center Services for Eyecare Hospital
4.0 — IBT: No. 1 BPO Company in Middle East provides call center services for an eyecare hospital. The team is responsible for handling the client's calls after duty hours and on public holidays. Read moreWas this helpful?
Review Rating from Clients
4.0/5.0
Quality
4.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
Local clients highlight IBT: No. 1 Outsourcing Company in Middle East's professionalism, responsiveness, and value-driven services in call center operations, demonstrating strong communication and achieving targeted outcomes.Read Local ReviewsWas this helpful?
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$1,000+$25 - $49 / hr10 - 49Dubai, United Arab Emirates
Services provided
10% Customer Service Outsourcing10% Cloud Consulting & SI10% Content Marketing +7 services10% Custom Software Development10% IT Strategy Consulting10% Mobile App Development10% Sales Outsourcing10% Search Engine Optimization10% Social Media Marketing10% Web DevelopmentSee all 1 projectsHatchTechs UAE is a versatile technology development company specializing in interactive exhibit design and custom CRM solutions. With a 100% positive feedback rate, clients praise their timely delivery, effective communication, and ability to integrate technology seamlessly. Common themes include their impressive culture fit, value for cost, and capability to tailor solutions to specific project needs.
Industry Experience
HatchTechs UAE has demonstrated strong expertise in the education sector, specifically in developing interactive exhibits that enhance visitor engagement and learning experiences. Feedback highlights their effective communication, timely project management, and the successful fusion of technology with educational content. Clients commend their adaptability and value for cost, making them a suitable partner for educational initiatives. Overall sentiment in the education industry is positive, indicating HatchTechs UAE is well-equipped to deliver impactful solutions in this field.
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EducationWas this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Clients have noted HatchTechs UAE provides good value for cost, with one reviewer highlighting their selection due to a 'great culture fit' and 'good value for cost.' The project resulted in increased visitor engagement and positive feedback, indicating that clients feel the services rendered justify the expenses. Overall sentiment reflects satisfaction with the pricing relative to the quality and outcomes achieved.Was this helpful?
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UndisclosedUndisclosed50 - 249Dubai, United Arab Emirates
Services provided
100% Customer Service OutsourcingBest Safe Driver, a Customer Service Outsourcing company, was founded in 1947. The company provides Customer Service Outsourcing, and is midsize.
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UndisclosedUndisclosed2 - 9Dubai, United Arab Emirates
Services provided
100% Customer Service OutsourcingCustomer Service Outsourcing company F A J Technical Services LLC was launched in 2024. The team specializes in Customer Service Outsourcing.
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$10,000+$25 - $49 / hr50 - 249Dubai, United Arab Emirates
Services provided
50% Customer Service Outsourcing50% Call Center ServicesInfoperformance is a call center company and Customer Service Outsourcing company. The Weston, Florida-based company specializes in Call Center Services and Customer Service Outsourcing.
Read moreSee All Locations (2)Dubai, United Arab Emirates
Cluster N
Dubai, United Arab Emirates10 - 15
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$1,000+< $25 / hr10 - 49Dubai, United Arab Emirates
Services provided
100% Customer Service OutsourcingDubai Blinds Co is a Customer Service Outsourcing company established in 2025. The small team specializes in Customer Service Outsourcing.
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$10,000+< $25 / hr50 - 249Dubai, United Arab Emirates
Services provided
100% Customer Service OutsourcingLocated in Dubai, United Arab Emirates and Middletown, Delaware, UTO Services LLC is a midsize Customer Service Outsourcing company. Their services include Customer Service Outsourcing.
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$1,000+< $25 / hr2 - 9Dubai, United Arab Emirates
Services provided
75% Customer Service Outsourcing25% Contract ManufacturingAirKing Technical Services is a Customer Service Outsourcing company. The Dubai, United Arab Emirates-based team offers Customer Service Outsourcing and Contract Manufacturing.
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$10,000+< $25 / hr1,000 - 9,999Dubai, United Arab Emirates
Services provided
10% Customer Service Outsourcing30% Back Office Outsourcing20% Call Center Services +4 services20% HR Outsourcing10% Sales Outsourcing5% Email Marketing5% Social Media MarketingRaya CX is a Back Office Outsourcing company located in Cairo, Egypt and Dubai, United Arab Emirates. Their services include Back Office Outsourcing and Call Center Services.
Read moreMore responsive than most other service providers
Get in TouchRaya CX is very responsive
They are a great candidate to start a conversation with. Send them a short message or project inquiry.Was this helpful?
See All Locations (6)Dubai, United Arab Emirates
The One Tower, Sheikh Zayed Road, Barsha Heights, Dubai, UAE
Dubai, United Arab Emirates201 - 250
+971 452 07 000
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UndisclosedUndisclosed1,000 - 9,999Dubai, United Arab Emirates
Services provided
25% Customer Service Outsourcing50% Call Center Services25% Back Office OutsourcingCall Connect is a call center company. Their large team is in Dubai, United Arab Emirates. Their services include Call Center Services and Back Office Outsourcing.
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$75,000+$50 - $99 / hr50 - 249دبي, United Arab Emirates
Services provided
40% Customer Service Outsourcing60% CybersecurityLaunched in 2017, Logical Network Solution is a midsize دبي, United Arab Emirates-based Cybersecurity company. Their services include Cybersecurity and Customer Service Outsourcing.
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UndisclosedUndisclosed1,000 - 9,999دبي, United Arab Emirates
Services provided
20% Customer Service Outsourcing40% Call Center Services20% IT Strategy Consulting +2 services15% Sales Outsourcing5% Content MarketingData Direct Group is a call center company based in دبي, United Arab Emirates. Their services include Call Center Services and IT strategy consulting.
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$25,000+$25 - $49 / hr250 - 999Dubai, United Arab Emirates
Services provided
25% Customer Service Outsourcing50% Engineering25% Insurance Services & BrokersKARSAR ELEVATOR is an Engineering company. They were established in 2016, and their services include Engineering and Customer Service Outsourcing.
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$5,000+$25 - $49 / hr50 - 249Dubai, United Arab Emirates
Services provided
25% Customer Service Outsourcing30% Building Security Services25% Contract Manufacturing +1 service20% Business ConsultingDAR AL TAQA Building & Construction Materials and Wood Supplier in UAE is a Building Security Services company. Launched in 2021, the team offers Building Security Services and Contract
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$5,000+< $25 / hr1,000 - 9,999Dubai, United Arab Emirates
Services provided
15% Customer Service Outsourcing15% Back Office Outsourcing15% Call Center Services +8 services10% Content Moderation Services10% Custom Software Development10% Finance & Accounting Outsourcing (FAO)5% AI Agents5% Data Annotation Services5% E-Commerce Development5% Recruitment Process Outsourcing5% TranscriptionSee all 1 projectsSkyLight Global is a US-based Business Process Outsourcing (BPO) and BPM company helping businesses simplify operations, support customers, and scale growth. With 12+ years of industry experience
Read moreSee All Locations (4)Dubai, United Arab Emirates
White Swan Building
Dubai, United Arab Emirates 000006 - 9
+971503848517
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$5,000+$25 - $49 / hr10 - 49Dubai, United Arab Emirates
Services provided
20% Customer Service Outsourcing20% E-Commerce Development15% Business Consulting +3 services15% Call Center Services15% Custom Software Development15% Sales OutsourcingTouchbase is a Dubai, United Arab Emirates-based e-commerce development firm. Their services include E-Commerce Development and Customer Service Outsourcing.
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UndisclosedUndisclosed2 - 9Dubai, United Arab Emirates
Services provided
20% Customer Service Outsourcing50% Business Consulting20% HR Outsourcing +1 service10% AccountingEstablished in 2016, Connect Middle East, a small Business Consulting company, is located in Dubai, United Arab Emirates. Their services include Business Consulting and Customer Service Outsourcing.
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$1,000+< $25 / hr10 - 49دبي, United Arab Emirates
Services provided
25% Customer Service Outsourcing50% Sales Outsourcing25% Back Office OutsourcingIn Dover, Delaware and Lahore, Pakistan, Moldech is a Sales Outsourcing company. Their services include Sales Outsourcing and Back Office Outsourcing.
Read moreSee All Locations (3)دبي, United Arab Emirates
Office 207, Saheel Tower 1, Al Nahda 1, Dubai, UAE
دبي, United Arab Emirates2 - 5
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Undisclosed$100 - $149 / hr10 - 49Dubai, United Arab Emirates
Services provided
30% Customer Service Outsourcing30% Accounting20% Compliance Consulting +3 services10% Finance & Accounting Outsourcing (FAO)5% Corporate Relocation5% TranslationInBusiness is a Dubai, United Arab Emirates-based Accounting company. Their services include Accounting and Customer Service Outsourcing.
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$1,000+$25 - $49 / hr10 - 49Dubai, United Arab Emirates
Services provided
20% Customer Service Outsourcing20% Branding20% Graphic Design +2 services20% IT Managed Services20% Search Engine OptimizationSmall branding company Pixel Movers, is headquartered in Lahore, Pakistan and Dubai, United Arab Emirates. The team specializes in Branding and Search Engine Optimization.
Read moreSee All Locations (2)Dubai, United Arab Emirates
Unit 107-127, ALABISAR BUSINESS CENTER, Dubai Investments Park 1
Dubai, United Arab Emirates2 - 5
+971506138318
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$25,000+$25 - $49 / hr10 - 49Dubai, United Arab Emirates
Services provided
20% Customer Service Outsourcing20% Business Consulting20% Business Continuity Management +2 services20% Corporate Travel Management20% Sales OutsourcingTrg Technical Services is a Business Continuity Management company established in 2000. The small team specializes in Business Continuity Management and Corporate Travel Management.
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$5,000+$25 - $49 / hr50 - 249Dubai, United Arab Emirates
Services provided
10% Customer Service Outsourcing20% CRM Consulting and SI20% Custom Software Development +4 services20% ERP Consulting and SI10% AI Development10% Back Office Outsourcing10% Call Center ServicesSoftware development firm Voxtron Middle East LLC was launched in 1994. The firm specializes in Custom Software Development and CRM consulting and SI.
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$5,000+$50 - $99 / hr50 - 249Dubai, United Arab Emirates
Services provided
10% Customer Service Outsourcing20% Cloud Consulting & SI20% Unified Communications Consulting & SI +5 services10% CRM Consulting and SI10% Call Center Services10% Custom Software Development10% IT Managed Services10% Web DesignFounded in 2007, TOPAZ FZE is a midsize unified communications consulting & SI company. Their team offers unified communications consulting & SI and cloud consulting & SI.
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$1,000+Undisclosed50 - 249دبي, United Arab Emirates
Services provided
10% Customer Service Outsourcing45% Business Consulting25% Mobile App Development +2 services10% Blockchain10% Document Digitization & ManagementSee all 1 projectsAppstec Technology Services LLC offers comprehensive digital marketing services, including SEO optimization, content marketing, social media management, and PPC advertising. The reviews highlight their ability to enhance online presence and drive business growth, with clients praising their effective project management, industry understanding, and customized solutions. The company's commitment to proactive communication and data-driven strategies ensures successful project outcomes and high client satisfaction.
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$1,000+$25 - $49 / hr50 - 249دبي, United Arab Emirates
Services provided
10% Customer Service Outsourcing90% Commercial Property ManagementEstablished in 2020, Proactivests is a Commercial Property Management company. The team specializes in Commercial Property Management and Customer Service Outsourcing.
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$5,000+< $25 / hr50 - 249Dubai, United Arab Emirates
Services provided
10% Customer Service Outsourcing70% Commercial Property Management15% Commercial Development +1 service5% EngineeringRevive Hub Renovations Dubai is a Commercial Property Management company. They are based in Dubai, United Arab Emirates. Their team provides Commercial Property Management and Commercial
Read more -
Undisclosed< $25 / hr10 - 49Dubai, United Arab Emirates
Services provided
15% Customer Service Outsourcing55% Environmental Consulting30% Biohazard CleanupBest Maintenance Services, an Environmental Consulting company, was established in 2024. The team offers Environmental Consulting and Biohazard Cleanup and is in Dubai, United Arab Emirates.
Read more -
$5,000+$25 - $49 / hr50 - 249دبي, United Arab Emirates
Services provided
15% Customer Service Outsourcing55% Business Consulting10% Business Continuity Management +2 services10% Compliance Consulting10% Sales OutsourcingBusiness Consulting company Agile and Hybrid Project Management Consultancy was established in 2000. The firm offers Business Consulting and Customer Service Outsourcing.
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Undisclosed< $25 / hr50 - 249دبي, United Arab Emirates
Services provided
10% Customer Service Outsourcing25% HR Outsourcing20% Staffing +4 services15% Digital Asset Management15% Recruiting10% Sales Outsourcing5% Product MarketingArace Services is a HR Outsourcing company. They were founded in 2017, and their services include HR Outsourcing and Staffing.
Read moreSee All Locations (3)دبي, United Arab Emirates
Dubai Digital Park - Building A1 - Nadd Hessa - Dubai Silicon Oasis - Dubai - United Arab Emirates
دبي, United Arab Emirates 9999950 - 75
0582014177
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Undisclosed< $25 / hr10 - 49Dubai, United Arab Emirates
Services provided
10% Customer Service Outsourcing20% Back Office Outsourcing10% Business Consulting +6 services10% Call Center Services10% Content Writing Services10% Document Digitization & Management10% Finance & Accounting Outsourcing (FAO)10% HR Outsourcing10% StaffingDubai Data Entry is a Back Office Outsourcing company. Located in Dubai, United Arab Emirates, their small team offers Back Office Outsourcing and Business Consulting. The agency was launched in
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Undisclosed< $25 / hr50 - 249دبي, United Arab Emirates
Services provided
10% Customer Service Outsourcing20% Call Center Services10% Back Office Outsourcing +6 services10% Business Consulting10% Business Continuity Management10% HR Outsourcing10% IT Staff Augmentation10% Sales Outsourcing10% StaffingSyncflow Solutions Private Limited is a Harare, Zimbabwe-based telephone answering service. The team offers Call Center Services and Back Office Outsourcing.
Read moreSee All Locations (2)دبي, United Arab Emirates
Dubai Digital Park, Dubai Silicon Oasis
دبي, United Arab Emirates 000176 - 100
+971501056035
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UndisclosedUndisclosed50 - 249Dubai, United Arab Emirates
Services provided
30% Customer Service Outsourcing70% Call Center ServicesInsights Middle East is a midsize Dubai, United Arab Emirates-based answering service company. Their services include Call Center Services and Customer Service Outsourcing.
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UndisclosedUndisclosed10 - 49Dubai, United Arab Emirates
Services provided
100% Customer Service OutsourcingCustomer Service Outsourcing company Dubai Property Snagging was established in 2019. The team provides Customer Service Outsourcing and is in Dubai, United Arab Emirates.
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UndisclosedUndisclosed2 - 9Dubai, United Arab Emirates
Services provided
25% Customer Service Outsourcing50% Business Consulting25% Marketing StrategySustainability Knowledge Group, a Business Consulting company, offers Business Consulting and Marketing Strategy. The company is located in Dubai, United Arab Emirates.
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UndisclosedUndisclosed2 - 9Dubai, United Arab Emirates
Services provided
20% Customer Service Outsourcing60% Call Center Services20% Back Office OutsourcingCCT Services, a telephone answering service, is based in Dubai, United Arab Emirates. Established in 2008, the team provides Call Center Services and Back Office Outsourcing.
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$1,000+< $25 / hr50 - 249Dubai, United Arab Emirates
Services provided
10% Customer Service Outsourcing25% Back Office Outsourcing25% HR Outsourcing +2 services25% Transcription15% Call Center ServicesIPIX BPO is a Back Office Outsourcing company in Thenhipalam, India and Kochi, India. Their services include Back Office Outsourcing and Transcription.
Read moreSee All Locations (4)Dubai, United Arab Emirates
Level 15, Lake Central - At The Bay Business Bay, Al Abraj Street P. O. Box : 55535,
Dubai, United Arab Emirates971.4.276.2233
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List of the Top 8 Dubai Customer Support Companies
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$5,000+< $25 / hr250 - 999Dubai, United Arab Emirates
Ability to deliver
36.2/40.018.2/20 Reviews10/10 Clients & Experience8.1/10 Market PresenceService focus
10% Customer Service Outsourcing90% Other -
UndisclosedUndisclosed50 - 249Dubai, United Arab Emirates
Ability to deliver
32.7/40.017.8/20 Reviews10/10 Clients & Experience4.9/10 Market PresenceService focus
10% Customer Service Outsourcing90% Other -
UndisclosedUndisclosed50 - 249Dubai, United Arab Emirates
Ability to deliver
32/40.015.8/20 Reviews8.2/10 Clients & Experience8/10 Market PresenceService focus
10% Customer Service Outsourcing90% Other -
UndisclosedUndisclosed250 - 999Dubai, United Arab Emirates
Ability to deliver
27.2/40.016.4/20 Reviews5.1/10 Clients & Experience5.7/10 Market PresenceService focus
20% Customer Service Outsourcing80% Other -
$1,000+< $25 / hr250 - 999Dubai, United Arab Emirates
Ability to deliver
21.6/40.017/20 Reviews0/10 Clients & Experience4.6/10 Market PresenceService focus
40% Customer Service Outsourcing60% Other -
$10,000+< $25 / hr1,000 - 9,999Dubai, United Arab Emirates
Ability to deliver
20.3/40.013/20 Reviews2.1/10 Clients & Experience5.2/10 Market PresenceService focus
15% Customer Service Outsourcing85% Other -
$50,000+Undisclosed1,000 - 9,999Dubai, United Arab Emirates
Ability to deliver
18.1/40.013.2/20 Reviews0/10 Clients & Experience4.9/10 Market PresenceService focus
20% Customer Service Outsourcing80% Other -
$1,000+$25 - $49 / hr10 - 49Dubai, United Arab Emirates
Ability to deliver
20.2/40.016.2/20 Reviews0/10 Clients & Experience4/10 Market PresenceService focus
10% Customer Service Outsourcing90% Other -
UndisclosedUndisclosed50 - 249Dubai, United Arab Emirates
Ability to deliver
5.6/40.00/20 Reviews0/10 Clients & Experience5.6/10 Market PresenceService focus
100% Customer Service Outsourcing -
UndisclosedUndisclosed2 - 9Dubai, United Arab Emirates
Ability to deliver
5.5/40.00/20 Reviews0/10 Clients & Experience5.5/10 Market PresenceService focus
100% Customer Service Outsourcing -
$10,000+$25 - $49 / hr50 - 249Dubai, United Arab Emirates
Ability to deliver
4.9/40.00/20 Reviews0/10 Clients & Experience4.9/10 Market PresenceService focus
50% Customer Service Outsourcing50% Other -
$1,000+< $25 / hr10 - 49Dubai, United Arab Emirates
Ability to deliver
4.9/40.00/20 Reviews0/10 Clients & Experience4.9/10 Market PresenceService focus
100% Customer Service Outsourcing -
$10,000+< $25 / hr50 - 249Dubai, United Arab Emirates
Ability to deliver
4.6/40.00/20 Reviews0/10 Clients & Experience4.6/10 Market PresenceService focus
100% Customer Service Outsourcing -
$1,000+< $25 / hr2 - 9Dubai, United Arab Emirates
Ability to deliver
4.6/40.00/20 Reviews0/10 Clients & Experience4.6/10 Market PresenceService focus
75% Customer Service Outsourcing25% Other -
$10,000+< $25 / hr1,000 - 9,999Dubai, United Arab Emirates
Ability to deliver
8.4/40.00/20 Reviews1.9/10 Clients & Experience6.5/10 Market PresenceService focus
10% Customer Service Outsourcing90% Other -
UndisclosedUndisclosed1,000 - 9,999Dubai, United Arab Emirates
Ability to deliver
4/40.00/20 Reviews0/10 Clients & Experience4/10 Market PresenceService focus
25% Customer Service Outsourcing75% Other -
$75,000+$50 - $99 / hr50 - 249دبي, United Arab Emirates
Ability to deliver
5.3/40.00/20 Reviews0/10 Clients & Experience5.3/10 Market PresenceService focus
40% Customer Service Outsourcing60% Other -
UndisclosedUndisclosed1,000 - 9,999دبي, United Arab Emirates
Ability to deliver
5.2/40.00/20 Reviews0/10 Clients & Experience5.2/10 Market PresenceService focus
20% Customer Service Outsourcing80% Other -
$25,000+$25 - $49 / hr250 - 999Dubai, United Arab Emirates
Ability to deliver
4/40.00/20 Reviews0/10 Clients & Experience4/10 Market PresenceService focus
25% Customer Service Outsourcing75% Other -
$5,000+$25 - $49 / hr50 - 249Dubai, United Arab Emirates
Ability to deliver
5.2/40.00/20 Reviews0/10 Clients & Experience5.2/10 Market PresenceService focus
25% Customer Service Outsourcing75% Other -
$5,000+< $25 / hr1,000 - 9,999Dubai, United Arab Emirates
Ability to deliver
4/40.00/20 Reviews0/10 Clients & Experience4/10 Market PresenceService focus
15% Customer Service Outsourcing85% Other -
$5,000+$25 - $49 / hr10 - 49Dubai, United Arab Emirates
Ability to deliver
5.8/40.00/20 Reviews1.8/10 Clients & Experience4/10 Market PresenceService focus
20% Customer Service Outsourcing80% Other -
UndisclosedUndisclosed2 - 9Dubai, United Arab Emirates
Ability to deliver
5.5/40.00/20 Reviews0/10 Clients & Experience5.5/10 Market PresenceService focus
20% Customer Service Outsourcing80% Other
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