Top Customer Support Services in Kosovo
12 Companies
List of the Top Kosovo Customer Support Companies
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Featured
What are Featured Providers?
$1,000+< $25 / hr1,000 - 9,999Serves KosovoServices provided
25% Customer Service Outsourcing20% Call Center Services15% Back Office Outsourcing +4 services10% Content Moderation Services10% Data Annotation Services10% Finance & Accounting Outsourcing (FAO)10% Sales OutsourcingSee all 28 projectsHugo Inc. | Top CX Provider is a leading Customer Support Outsourcing firm, offering services such as Call Center Outsourcing and Customer Service BPO. The company is highly praised for its efficient project management and adaptability, with 100% of reviewers appreciating their seamless communication and integration into business processes. Their capacity to scale and maintain high service quality is consistently highlighted, contributing to improved customer satisfaction and operational efficiency.
Reviews mention Detail-oriented
Client feedback consistently highlights Hugo's meticulous attention to detail, particularly in developing a comprehensive knowledge base and a user-friendly FAQ section. One client noted their 'remarkable' work in creating informative resources that significantly eased customer inquiries. Another emphasized Hugo's commitment to quality, stating that their outputs reflected 'meticulous attention to detail.' Overall, the sentiment surrounding Hugo's detail-oriented approach is highly positive, indicating their effectiveness in enhancing project outcomes.-
Multilingual Customer Support for Beverage Company
5.0 Aug 22, 2023The icing on the cake was their phenomenal work in creating an FAQ page that became an invaluable resource for our customers. Their attention to detail and deep understanding of our products and services allowed them to curate a comprehensive and user-friendly FAQ section. It covered a wide range of topics, addressing common queries and concerns. This resource not only empowered our customers to find answers quickly but also significantly reduced the load on our support team, allowing them to focus on more complex issues.
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11 of 12 Customer Service Outsourcing reviews are 5 stars1 new review for Customer Service Outsourcing in past 6 months$50,000 – $199,999 avg. project costRead 12 ReviewsCustomer Service Outsourcing PROJECT HIGHLIGHT
CX Outsourcing for Financial Services Firm
5.0 — Hugo Inc. provides CX outsourcing services for a financial services firm. They support the client's expansion to key markets, streamline their partner onboarding process, and execute a customer Read moreWas this helpful?
Industry Experience
Hugo Inc. has garnered positive feedback across multiple industries, including Financial Services, eCommerce, Automotive, Software, Environmental Services, Advertising & Marketing, Information Technology, and Gaming. Their expertise in customer support, operational efficiency, and content management has consistently been highlighted as a strength. Clients noted significant improvements in response times, customer satisfaction, and overall efficiency. Hugo's ability to adapt to various industry needs, coupled with their commitment to high-quality service, positions them as a valuable partner for businesses seeking to enhance their operations.
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Financial services eCommerce Automotive Food & Beverages Software Information technology Environmental Services Advertising & marketing Gaming MediaWas this helpful?
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This provider is fluent in 54 languages:
- Mandarin
- English
- Spanish
- Arabic
- Bengali
- Hindi
- Russian
- Portuguese
- Japanese
- German
- Javanese
- Korean
This provider is available in 38 time zones:
- Colombia Time (COT)
- Near East Time (NET)
- Middle East Time (MET)
- China Taiwan Time (CTT)
- Gulf Standard Time (GST)
- Brazil Eastern Time (BET)
- Greenwich Mean Time (GMT)
- India Standard Time (IST)
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$5,000+< $25 / hr1,000 - 9,999Serves KosovoServices provided
50% Customer Service Outsourcing20% Call Center Services10% Back Office Outsourcing +2 services10% Content Moderation Services10% Data Annotation ServicesSee all 46 projectsHelpware is a Customer Service Outsourcing company that specializes in delivering remote customer care solutions, including troubleshooting, multi-lingual support, and 24/7 service capabilities. Reviews indicate a strong emphasis on professionalism, adaptability, and relationship building, with 100% positive feedback highlighting their excellent client interaction and reliable project management. Clients commend Helpware’s ability to meet quotas and deadlines consistently.
3 of 3 Customer Service Outsourcing reviews are 5 stars$200,000 – $999,999 avg. project costRead 3 ReviewsCustomer Service Outsourcing PROJECT HIGHLIGHT
Customer Service Outsourcing for Parking Software Company
5.0 — Helpware provides ongoing customer service outsourcing services for a parking software company. The team handles equipment and software; they’re in charge of remotely troubleshooting issues for Read moreWas this helpful?
Industry Experience
Helpware has demonstrated strong capabilities across various industries including Information Technology, Healthcare, Software, eCommerce, Consumer Products, and Financial Services. Clients commend their expertise in providing scalable customer support, technical troubleshooting, and marketing services. The overall sentiment reflects high satisfaction with their responsive communication, adaptability, and the quality of work. Industries like Healthcare and IT Services highlight significant improvements in operational efficiency and customer satisfaction, marking Helpware as a suitable partner for organizations seeking reliable and high-quality outsourcing solutions.
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Information technology Arts, entertainment & music Healthcare Software eCommerce Consumer Products Education IT Services Food & Beverages Nonprofit Media Advertising & marketing Business services Financial services Retail Other Industry AutomotiveWas this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Helpware is consistently praised for delivering strong value for money, with clients noting that their pricing aligns well with the quality of service provided. For instance, a customer support manager highlighted that Helpware's pricing fit their budget while offering great value, leading to improved customer satisfaction scores. Another client mentioned their investment of $18,000 monthly for six employees, emphasizing the cost-effectiveness and successful outcomes achieved. Overall, clients feel that Helpware offers exceptional service relative to the costs incurred.Was this helpful?
More responsive than most other service providers
Get in TouchHelpware CX is very responsive
They are a great candidate to start a conversation with. Send them a short message or project inquiry.Was this helpful?
UndisclosedUndisclosed1,000 - 9,999Serves KosovoServices provided
35% Customer Service Outsourcing35% Data Annotation Services30% Generative AISee all 37 projectsMindy Support is a Customer Service BPO specializing in multilingual customer support, call center outsourcing, and remote customer care services. Reviews indicate a 100% satisfaction rate, with clients praising their efficient project management and proactive communication. Notable strengths include scalability and timely delivery, though there is a suggestion to expand language offerings and enhance training for telephone support staff.
Reviews mention Detail-oriented
The overall sentiment regarding Mindy Support's detail-oriented approach is highly positive. A client noted, "Everything is clear because they pay attention to details," highlighting their commitment to accuracy in annotation tasks. This meticulousness contributes significantly to the quality of their work, as evidenced by the client's satisfaction with performance metrics. Despite some concerns about pricing, the emphasis on detail remains a strong point in their service delivery.-
Data Annotation Services for Computer Software Company
4.0 Oct 5, 2021Everything is clear because they pay attention to details.
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1 of 3 Customer Service Outsourcing reviews are 5 stars2 new reviews for Customer Service Outsourcing in past 6 monthsUnknown avg. project costRead 3 ReviewsCustomer Service Outsourcing PROJECT HIGHLIGHT
Multilingual Customer Service & Back-Office for Beauty Brand
5.0 — Mindy Support provided multilingual call center and back-office services for a beauty brand. The team handled customer inquiries and supported data entry, order processing, account management, and Read moreWas this helpful?
Industry Experience
Mindy Support has demonstrated significant expertise across various industries, primarily in Beauty, Automotive, eCommerce, IT Services, Software, Engineering, and Healthcare. Clients commend their multilingual support and operational efficiency, particularly in customer service and data annotation tasks. In the Beauty sector, they've improved productivity and language offerings, while in IT Services and Software, they've enhanced model accuracy with high-quality annotations. Overall, feedback reflects strong project management, flexibility, and responsiveness, making Mindy Support a reliable partner for businesses seeking effective outsourcing solutions.
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Beauty Beauty & Cosmetics Automotive eCommerce Manufacturing IT Services Engineering Software Research Arts, entertainment & music Financial services Utilities Gaming Other Industry Construction Healthcare Information technology Advertising & marketingWas this helpful?
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This provider is fluent in 22 languages:
- English
- Spanish
- Portuguese
- German
- French
- Turkish
- Italian
- Polish
- Ukrainian
- Persian
- Romanian
- Dutch
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Limitless Outsourcing
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$10,000+< $25 / hr250 - 999Prishtina, KosovoServices provided
45% Customer Service Outsourcing20% HR Outsourcing15% Sales Outsourcing +3 services10% Finance & Accounting Outsourcing (FAO)5% Back Office Outsourcing5% Recruitment Process OutsourcingEstablished in 2018, Limitless Outsourcing is a midsize Customer Service Outsourcing company in Prishtina, Kosovo. Their team provides Customer Service Outsourcing and HR Outsourcing.
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$5,000+< $25 / hr50 - 249Prishtina, Kosovo
Services provided
15% Customer Service Outsourcing20% Custom Software Development20% IT Staff Augmentation +4 services15% Finance & Accounting Outsourcing (FAO)10% Back Office Outsourcing10% Call Center Services10% Web DevelopmentSee all 2 projectsSonnecto is a business process outsourcing company offering services in lead generation, customer support, software development, and digital marketing. Overall, they receive positive feedback, with clients praising their adaptability, effective project management, and strategic partnership. Approximately 90% of reviewers highlight their strong communication skills and innovative problem-solving approach, while some suggest expanding their service offerings.
Industry Experience
Sonnecto has demonstrated its expertise primarily in the IT Services and education sectors. Clients have praised their ability to enhance lead generation and operational scalability, particularly for SaaS companies and coding schools. Feedback highlights their commitment to using innovative technologies and providing dedicated support teams, contributing positively to clients' growth and efficiency. The overall sentiment is highly favorable, suggesting that companies in IT and education looking for outsourcing support and development capabilities would find Sonnecto a valuable partner.
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Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Clients consistently highlight Sonnecto's cost-effectiveness and the substantial value they provide for their investment. One client noted an investment of over $50,000, resulting in significant lead generation and operational efficiency improvements. Another emphasized that Sonnecto's extensive resources allowed them to scale operations that would have been unaffordable otherwise. Overall, feedback reflects a strong sentiment that Sonnecto offers competitive pricing aligned with high-quality service and support.Was this helpful?
More responsive than most other service providers
Get in TouchSonnecto is very responsive
They are a great candidate to start a conversation with. Send them a short message or project inquiry.Was this helpful?
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Featured
What are Featured Providers?
$1,000+Undisclosed250 - 999Serves KosovoServices provided
55% Customer Service Outsourcing15% Data Annotation Services10% Back Office Outsourcing +2 services10% Call Center Services10% Content Moderation ServicesSee all 68 projectsTop Customer Service is a highly-regarded Customer Support Outsourcing provider specializing in inbound call handling and customer service BPO solutions. The company consistently receives positive feedback for its professionalism and efficient communication, with over 90% of clients highlighting improved response times and increased customer satisfaction. Their AI-assisted systems and trained agents ensure seamless integration and reliable support across various industries.
Reviews mention Well-organized projects
The feedback regarding project organization from clients of Top Customer Service is overwhelmingly positive. Clients like Auto Holic Detailers and BS Electrical noted that their workflows were 'smooth and well organized,' with timely communication and adherence to schedules. The project management was described as 'organized and reliable,' with teams responsive to client needs. Overall, the sentiment reflects a high level of satisfaction with the structured approach and professionalism demonstrated throughout the engagements.-
Customer Support Portal Dev & Design for Appliance Repair Co
5.0 Dec 6, 2025Project management was very organized. Top Customer Service provided a clear timeline and milestone schedule, and each deliverable was delivered on or before the agreed deadlines. Weekly progress meetings helped keep things transparent.
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Customer Service Outsourcing for Daycare Center
5.0 Dec 19, 2025Their team stayed organized, proactive, and responsive throughout the engagement. They checked in regularly, asked the right questions to understand our needs, and delivered exactly what they promised with timely and professional communication at every step.
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Customer Service Outsourcing for Construction Company
5.0 Dec 19, 2025Project management was smooth and organized. Their team communicated regularly, adapted to our preferences, and consistently delivered results on time. They were responsive to our questions and quick to adjust when we requested changes.
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Customer Support Services for Renovation & Flooring Co
5.0 Dec 20, 2025The team was well-organized and dependable. Communication was clear, tasks were handled on time, and they were quick to respond whenever we needed adjustments or had feedback. Working with them felt easy and stress-free.
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Customer Support for Home Renovation Company
5.0 Dec 22, 2025Project management was very smooth and well organized. The team delivered everything on time and was always responsive to our needs. Communication was clear, and they were quick to address any questions or changes we requested.
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25 of 25 Customer Service Outsourcing reviews are 5 stars16 new reviews for Customer Service Outsourcing in past 6 months$50,000 – $199,999 avg. project costRead 25 ReviewsCustomer Service Outsourcing PROJECT HIGHLIGHT
Customer Service & Back-Office Support for Protection Agency
5.0 — Top Customer Service provides ongoing customer support and proctoring services for an environmental protection agency. The team assists with the Section 608 support for the client's students. Read moreWas this helpful?
More responsive than most other service providers
Get in TouchTop Customer Service is very responsive
They are a great candidate to start a conversation with. Send them a short message or project inquiry.Was this helpful?
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UndisclosedUndisclosed1,000 - 9,999Prishtina, Kosovo
Services provided
40% Customer Service Outsourcing5% Back Office Outsourcing5% Call Center Services +10 services5% Compliance Consulting5% Digital Strategy5% Graphic Design5% HR Outsourcing5% Public Relations5% Sales Outsourcing5% Social Media Marketing5% Staffing5% UX/UI Design5% Web DesignSPEEEX is a Customer Service Outsourcing company. In Prishtina, Kosovo and Vushtrri, Kosovo, the agency focuses on Customer Service Outsourcing and Public Relations.
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UndisclosedUndisclosed10 - 49Prishtina, Kosovo
Services provided
15% Customer Service Outsourcing20% UX/UI Design20% Web Development +4 services15% Web Design10% Branding10% Other Digital Marketing10% Social Media MarketingAnchorzUp, an user experience company, is based in Prishtina, Kosovo. The team specializes in UX/UI Design and Web Development.
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$10,000+< $25 / hr50 - 249Ferizaj, Kosovo
Services provided
30% Customer Service Outsourcing30% Call Center Services25% Sales Outsourcing +1 service15% Back Office OutsourcingSee all 1 projectsVariant Solutions L.L.C offers inbound call handling, supplier management, and accounting services. The feedback highlights their efficiency, responsiveness, and ability to meet client needs promptly, with an experienced team that fulfills requests within 24 hours. Overall, clients are highly satisfied with their professional and comprehensive service delivery.
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$1,000+< $25 / hr10 - 49Gjilan, Kosovo
Services provided
35% Customer Service Outsourcing25% Call Center Services20% Back Office Outsourcing +2 services10% IT Managed Services10% Sales OutsourcingSD IT Services, a Customer Service Outsourcing company, is located in Gjilan, Kosovo and Pristina, Kosovo. Founded in 2022, the team focuses on Customer Service Outsourcing and Call Center Services.
Read moreView PackagesCustomer Experience Agents (Email, Voice, Chat)
- Multichannel support: email, chat, phone - 24/7 or business hours coverage - Trained agents on your tools - Custom knowledge base management - Escalation workflow setup - Regular CSAT/NPS reporting - Tone and brand voice alignment - Weekly agent feedback + QA checks Ideal for: E-commerce, D2C, SaaS, Mobile Apps, Fintech & Online ServicesWas this helpful?
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$5,000+< $25 / hr10 - 49Prishtina, Kosovo
Services provided
40% Customer Service Outsourcing20% Call Center Services20% Sales Outsourcing +2 services10% Back Office Outsourcing10% Market ResearchCustomer Service Outsourcing company VOOXIO was founded in 2022. The team focuses on Customer Service Outsourcing and Sales Outsourcing.
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$5,000+< $25 / hr50 - 249Prishtina, Kosovo
Services provided
20% Customer Service Outsourcing20% Back Office Outsourcing20% Call Center Services +8 services5% AI Agents5% Custom Software Development5% HR Outsourcing5% IT Managed Services5% Recruiting5% Recruitment Process Outsourcing5% Staffing5% Web DevelopmentOLYMP BPO is a telephone answering service. Founded in 2018, the team specializes in Call Center Services and Back Office Outsourcing. The agency is headquartered in Prishtina, Kosovo.
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$1,000+< $25 / hr10 - 49Prishtina, Kosovo
Services provided
20% Customer Service Outsourcing20% Back Office Outsourcing20% Call Center Services +2 services20% Email Marketing20% Sales OutsourcingHomex Virtual Agency is an Email Marketing company. They offer Email Marketing and Call Center Services and were founded in 2019. The agency is located in Prishtina, Kosovo.
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UndisclosedUndisclosed50 - 249Prishtina, Kosovo
Services provided
15% Customer Service Outsourcing25% Back Office Outsourcing25% Finance & Accounting Outsourcing (FAO) +3 services15% Sales Outsourcing10% Accounting10% Call Center ServicesMidsize Back Office Outsourcing company FMA BPO, is located in Prishtina, Kosovo. Their services include Back Office Outsourcing and Finance & Accounting Outsourcing (FAO).
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$1,000+< $25 / hr10 - 49Prishtina, Kosovo
Services provided
10% Customer Service Outsourcing10% AI Development10% Back Office Outsourcing +7 services10% Call Center Services10% HR Outsourcing10% Mobile App Development10% Performance Marketing10% Recruiting10% Web Design10% Web DevelopmentENTRIKS L.L.C. Is a small telephone answering service launched in 2021. Their team specializes in Call Center Services and Back Office Outsourcing.
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UndisclosedUndisclosed10,000+Prizren, Kosovo
Services provided
33% Customer Service Outsourcing23% Call Center Services15% Sales Outsourcing +17 services5% Back Office Outsourcing5% Business Consulting5% Finance & Accounting Outsourcing (FAO)1% AI Development1% BI & Big Data Consulting & SI1% CRM Consulting and SI1% Custom Software Development1% Digital Strategy1% Graphic Design1% HR Consulting1% Mobile App Development1% Transcription1% Translation1% UX/UI Design1% Unified Communications Consulting & SI1% Web Design1% Web DevelopmentWebhelp, a Customer Service Outsourcing company, was established in 2000. The large team provides Customer Service Outsourcing and Call Center Services.
Read moreSee All Locations (52)Prizren, Kosovo
Str. De Rada, 20000 Prizren
Prizren, Kosovo1001 - 2000
(+43) 69912752539
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Ability to Deliver considers three criteria:
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List of the Top 1 Kosovo Customer Support Companies
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$5,000+< $25 / hr50 - 249Prishtina, Kosovo
Ability to deliver
22.6/40.016.2/20 Reviews1.2/10 Clients & Experience5.2/10 Market PresenceService focus
15% Customer Service Outsourcing85% Other -
UndisclosedUndisclosed1,000 - 9,999Prishtina, Kosovo
Ability to deliver
4.9/40.00/20 Reviews0/10 Clients & Experience4.9/10 Market PresenceService focus
40% Customer Service Outsourcing60% Other -
$10,000+< $25 / hr250 - 999Prishtina, Kosovo
Ability to deliver
4/40.00/20 Reviews0/10 Clients & Experience4/10 Market PresenceService focus
45% Customer Service Outsourcing55% Other -
UndisclosedUndisclosed10 - 49Prishtina, Kosovo
Ability to deliver
7.5/40.00/20 Reviews1.8/10 Clients & Experience5.7/10 Market PresenceService focus
15% Customer Service Outsourcing85% Other -
$10,000+< $25 / hr50 - 249Ferizaj, Kosovo
Ability to deliver
4.7/40.00/20 Reviews0.7/10 Clients & Experience4/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$1,000+< $25 / hr10 - 49Gjilan, Kosovo
Ability to deliver
4.6/40.00/20 Reviews0/10 Clients & Experience4.6/10 Market PresenceService focus
35% Customer Service Outsourcing65% Other -
$5,000+< $25 / hr10 - 49Prishtina, Kosovo
Ability to deliver
4/40.00/20 Reviews0/10 Clients & Experience4/10 Market PresenceService focus
40% Customer Service Outsourcing60% Other -
$5,000+< $25 / hr50 - 249Prishtina, Kosovo
Ability to deliver
4.6/40.00/20 Reviews0/10 Clients & Experience4.6/10 Market PresenceService focus
20% Customer Service Outsourcing80% Other -
$1,000+< $25 / hr10 - 49Prishtina, Kosovo
Ability to deliver
4.9/40.00/20 Reviews0/10 Clients & Experience4.9/10 Market PresenceService focus
20% Customer Service Outsourcing80% Other -
UndisclosedUndisclosed50 - 249Prishtina, Kosovo
Ability to deliver
4.6/40.00/20 Reviews0/10 Clients & Experience4.6/10 Market PresenceService focus
15% Customer Service Outsourcing85% Other -
$1,000+< $25 / hr10 - 49Prishtina, Kosovo
Ability to deliver
4.9/40.00/20 Reviews0/10 Clients & Experience4.9/10 Market PresenceService focus
10% Customer Service Outsourcing90% Other -
UndisclosedUndisclosed10,000+Prizren, Kosovo
Ability to deliver
7.2/40.00/20 Reviews0/10 Clients & Experience7.2/10 Market PresenceService focus
33% Customer Service Outsourcing67% Other
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