WebSool

BACKGROUND

Please describe your company and your position there.

I'm the Product Manager of an atbye online clothing retailer. We sell sports apparel, accessories, cosmetics, and more.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire WebSool, and what were your goals?

Our website was created over 2 years ago and had become outdated. Since we didn't have in-house developers to invest in a new website, we hired a WebSool team to design and develop a Laravel site for us.

SOLUTION

How did you select this vendor and what were the deciding factors?

We searched online for a software development agency and shortlisted 2. After interviewing them, we chose the WebSool vendor based on their past projects, design skills, and cost estimate.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We had a kick-off meeting to discuss our goals and objectives. From there, the team delivered mock-ups and wireframes for our site, which we ran by management to approve. After a few iterations, their team designed and developed the new Laravel site, incorporating a contact form and payment processing feature.

How many people from the vendor's team worked with you, and what were their positions?

A project manager was our main point of contact throughout the process. There were also 3 backend developers, SEO specialist and a designer working behind the scenes.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

After launching our site, we saw a 70% increase in traffic, and our sales doubled month over month. Customers love the updated design. The product pages are easier to navigate, and users can now pay by credit card and Stripe.

Describe their project management style, including communication tools and timeliness.

We had daily stand-ups with their project manager, who communicated with the rest of the team. If there were any delays, they let us know ahead of time so that we could prepare. We used Slack, Jira, and GitHub to coordinate, and they worked well with our team.

What did you find most impressive or unique about this company?

They have a lot of experience building robust e-commerce websites. Their team was patient enough to teach us about the best ways to use Laravel, and they were responsive to our needs.

Are there any areas for improvement or something they could have done differently?

We had some communication issues in the beginning because we were in different time zones. But they quickly adapted to our schedule, organizing our stand-ups during our mornings and their evenings.