Webkul

BACKGROUND

Please describe your company and your position there.

I am on owner of a lighting and design goods business.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Webkul , and what were your goals?

My website crashed and went offline. I consulted with another company for several weeks with no success. I reached out to Webkul and they had my site back up within a few days. They also explained the issues clearly and provided solutions to prevent future crashes.

SOLUTION

How did you select this vendor and what were the deciding factors?

I have used Webkul many times for my website development.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

I have little knowledge of the IT world and was extremely concerned about my website disappearing with no way to find or access it. I explained my issue and they kept me updated (almost daily) on progress.

How many people from the vendor's team worked with you, and what were their positions?

Just myself

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

I am very pleased with my experience with Webkul. I will use them again

Describe their project management style, including communication tools and timeliness.

Communication was very fast. I was the one who was slow to communicate. They would even send reminders to me when I was slow to respond.

What did you find most impressive or unique about this company?

They were efficient, and communication was excellent.

Are there any areas for improvement or something they could have done differently?

I have no recommendations.

BACKGROUND

Please describe your company and your position there.

I'm the CIO at a company that distributes lighitng fixtures throughout Latin America

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Webkul , and what were your goals?

We needed a way to connect our PIM software to our ecommerce store, following some specific criteria to our company, We purchased Webkul's Akeneo-Shopify connector and hired them to customize it for specific business rules, and deploy it into our infrastructure. We have been working on centralize item management in Akeneo, and our goal was to transfer products, attributes and categorizartion to Shopify.

SOLUTION

How did you select this vendor and what were the deciding factors?

We found Webkul's connector via a google search. I evaluated the documentation and demos provided. After testing, I decided to inquire for customization options. Connector base funcionality and the customization possibility were the deciding factors.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We were looking for a way to connect our product database to our shopify store. Since connector was already pre-made, the discovery process was very straight forward. We had a series of conversations to discuss the viability of the customization we requested. Once it was confirmed that the changes to the connector could be made, Webkul took care of the installation very fast. We tested for a couple of days and requested clarification on connection methods, Testing step took about 2 days, after which we went live on production.

How many people from the vendor's team worked with you, and what were their positions?

As per our experience working with Webkul every team individual involved in our project played a tremendous role. We had a project manager appointed for our work, he took care of the complete requirements from our end and ensured a proper delivery

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We were able to speed up the onboarding of new products to the store, from 4 weeks to 1 day. We expect this to impact significantly on the size of our product offering, as well as

Describe their project management style, including communication tools and timeliness.

Project management was great. A very streamlined process of communication that included Webkul's support system and email ensured a very fast turnaround time for the project.

What did you find most impressive or unique about this company?

The price vs value delivered is hard to beat. Also speed of deployment is very impresive. The fact that they have plenty of connectors already deveolped helps a lot in the project turnaround time, but also helps in the evaluation process, as it is possible to play around with a full fledged demo and resolve querys beforehand.

Are there any areas for improvement or something they could have done differently?

The quality of their work exceeded my expectations. Timely delivery was achieved due to their exceptional team. I am hoping to work with Webkul on larger projects

BACKGROUND

Please describe your company and your position there.

I'm technical director in ReLab. We sell IVD products to Africa.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Webkul , and what were your goals?

We had some specifics needs to customize Akeneo connectors to our ERP and E-Commerce platform. Webul helped us to improve these connections !

SOLUTION

How did you select this vendor and what were the deciding factors?

They were recommended by other colleagues. They were trusted partners for Odoo and Akeneo systems.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

They improved Prestashop-Akeneo connector by adding next fields : -Additional external file management. -Special custom price. -Hide product by country

How many people from the vendor's team worked with you, and what were their positions?

There was one project manager working with us.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We were able to launch the project as expected. They were comprehensive while adding adjustments compared to our initial request.

Describe their project management style, including communication tools and timeliness.

They work with Odoo project management module, and I was informed every day about their progress..

What did you find most impressive or unique about this company?

Reactivity and price !

Are there any areas for improvement or something they could have done differently?

So far, we have no improvement to mention.

BACKGROUND

Please describe your company and your position there.

I manage the E-commerce department of our company which sells office supplies both on-and offline.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Webkul , and what were your goals?

Customizations to both Shopware 6 aswell as Akeneo 5.

SOLUTION

How did you select this vendor and what were the deciding factors?

We selected this vendor based on the price and expertise.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We have requested the customizations and possibilities and webkul provided us with a detailed offer. After accepting the offer Webkul kept us updated on every step. After finishing the customizations we have replied with our feedback which was handled by very fast.

How many people from the vendor's team worked with you, and what were their positions?

Multiple support, sales and developer employees.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We have improved our infrastructure which leads to a more stable webshop and a centrally controlled and almost live synchronized product information management system.

Describe their project management style, including communication tools and timeliness.

Webkul updated us regularly with the current steps of the project and the finished parts. We communicated using the message system in their ERP and their support ticket system.

What did you find most impressive or unique about this company?

What's impressive about Webkul is their expertise in a wide range of tools and software.

Are there any areas for improvement or something they could have done differently?

Not that I am currently aware of.

BACKGROUND

Please describe your company and your position there.

Melhor Industria Serviços na Internet is a industrial marketplace brazilian company. My position: Project Manager

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Webkul , and what were your goals?

We hired Webkul to implement a payment solution via credit concession, which is highly demanded by our customers. It is a Brazilian payment method of an API provided by a Brazilian fintech.

SOLUTION

How did you select this vendor and what were the deciding factors?

Webkul was an indication of our business partner for having expertise in developments at Shopware.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

They developed the solution inside our backend (Shopware) through the API Credit Documentation shared by Infracommerce.

How many people from the vendor's team worked with you, and what were their positions?

7-8, Developers

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Deliveries are being made as planned in the scope. The team is proactive and supportive.

Describe their project management style, including communication tools and timeliness.

They have an ERP for customer communication that makes conversations productive and tasks effective.

What did you find most impressive or unique about this company?

Supportive and Proactive team.

Are there any areas for improvement or something they could have done differently?

None

BACKGROUND

Please describe your company and your position there.

I am the CFO for eCommerce company operating in the South Africa region

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Webkul , and what were your goals?

We wanted a Headless based solution for the development of our eCommerce shop. We have a huge client base and thousands of products across our store there were various challenges for use such as low traffic and visibility. Webkul helped us in optimizing the speed with a great overall increase in user traction. They also helped in the complete migration of our website product data along with their exemplary end-to-end headless development service.

SOLUTION

How did you select this vendor and what were the deciding factors?

We were looking for developers who are pioneers in eCommerce development and we came to know about webkul from a Google search as we were looking for customization services for our online store. Their experience and product showcase helped us give clarity to the solution that we required at a deeper level. Nevertheless, the cost at which they offered their services is truly the most cost-effective solution.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We had multiple rounds of discussions at every point of development stages. As we were clueless about the website and mobile app design, Webkul helped us provide various design suggestions and delivered us with a detailed plan of development along with the crucial aspects of the design wireframe options that we can select. We got the delivery of our project weeks before the estimated time of arrival. Further, they were really quick in making all the requested changes after incorporating our feedback.

How many people from the vendor's team worked with you, and what were their positions?

As per our experience working with Webkul every team individual involved in our project played a tremendous role. We had a project manager appointed for our work he/she took care of the complete requirements from our end and ensured a proper delivery

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Within three months after our app was launched, we saw a massive increase in user app satisfaction and ratings. Along with this our traffic has improved as well since the launch of the app and the website. What’s most fruitful is we have achieved thousands of new customers and we have noted an improvement in our customer retention rates as well.

Describe their project management style, including communication tools and timeliness.

My project manager from Webkul was always available we relied on easy to use ticket support system by them also they always take proper follow-ups on important communications so that relevant or vital information is missed by us.

What did you find most impressive or unique about this company?

We didn’t have to rely on or even look for any other development company as there is no such services or product that they were unable to develop or work on previously.

Are there any areas for improvement or something they could have done differently?

We didn’t find anything that they weren't able to deliver working with Webkul was above and beyond our expectations.

BACKGROUND

Please describe your company and your position there.

I am the CEO of SevissMaster. We provide IT services and specialist facilities management services.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Webkul ?

We hired Webkul to help us implement a local shopping marketplace ecommerce solution for an african emerging market

SOLUTION

How did you select this vendor and what were the deciding factors?

We needed to work with a vendor that had a very good business experience coupled with the technical knowledge of this sector who had a good track record of project delivery

Describe the project in detail and walk through the stages of the project.

The project was primarily about customising an out-of-the-box multi-vendor marketplace solution to meet our unique business requirements. This was kicked off with initial problem definitions and Webkul offering possible solutions. These were then consolidated into a requirements specification. Webkul professionally implemented these with minor adjustments. These were then tested and put through to live

How many resources from the vendor's team worked with you, and what were their positions?

In total I worked with 4 people from their development team including the project manager

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Their implementation was top grade. Very accurately done following the initial requirements and adjustments. Tested rigorously and working as expected

How effective was the workflow between your team and theirs?

The workflow between both teams is seamless, with their response times almost instant, even outside of office hours.

What did you find most impressive or unique about this company?

Their deep knowledge of both the business and technical processes

Are there any areas for improvement or something they could have done differently?

This could always be done even faster even when fast but got an excellent end result

BACKGROUND

Please describe your company and your position there.

We are an e-commerce company and we sell products to customers through a website and we use Magento

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Webkul , and what were your goals?

Developing Magento add-ons and they helped us in record time to solve the problem of the lazy customer

SOLUTION

How did you select this vendor and what were the deciding factors?

They display their add-ons and services on their site and provide a demonstration of each add-on, how it works, and its benefits, which encouraged us to work with them.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

They helped us build a custom extension for us that makes our marketing employee add a product that the customer requests on the phone to the sable and sends it to a customer a link so that the payment process can be done through it and so the customer has nothing but payment

How many people from the vendor's team worked with you, and what were their positions?

The number is determined, I do not know unfortunately But there was a project manager and a team manager who were communicating with us

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The outputs were great and excellent, which made us think of new and developmental ideas

Describe their project management style, including communication tools and timeliness.

She was so strong Now they were adding us to their tools, allowing us to see the status of the project and where it reached in the work

What did you find most impressive or unique about this company?

The speed of response from technical support does not leave you alone at all times

Are there any areas for improvement or something they could have done differently?

I hope he has technical support through live chat without creating a ticket

BACKGROUND

Please describe your company and your position there.

Selling online Goods

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Webkul , and what were your goals?

for upgrading our ECommerce website

SOLUTION

How did you select this vendor and what were the deciding factors?

They customized a plugin to achieve our goal

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

we wanted a google map pin on address which only the webkul is capable of

How many people from the vendor's team worked with you, and what were their positions?

10 people

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

they are fast and inteligent

Describe their project management style, including communication tools and timeliness.

live chat and pone call is easy accessible

What did you find most impressive or unique about this company?

They are always available and online when we need assistance.

Are there any areas for improvement or something they could have done differently?

I hope they could develop more plugins

BACKGROUND

Please describe your company and your position there.

I am one of the company Operations / Marketing Officer of a Multivendor Marketplace Ecommerce Company.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Webkul , and what were your goals?

we had purchased all our extensions from Webkul as they have the most reliable yet quality service company with a professional approach to customers. they meet the timeframe on time as given and follow up and update all the pending tasks regularly

SOLUTION

How did you select Webkul and what were the deciding factors?

Design skills, Cost, and professionals.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

I explain my required tasks in details and they suggest or recommend for the success of the task

How many people from the Webkul team worked with you, and what were their positions?

Sales, Support team, front - backend developers

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Our Customers love the features we are having in Multivendor Mobile app features, like they can upload, edit and settle all transactions over phone

Describe their project management style, including communication tools and timeliness.

Our company is new and still developing the company in primary stage. that is why webkul is one of the best choice we had.

What did you find most impressive or unique about this company?

the support team can guide and lead us from all the issues, on how, why and what can we do to settle the issues. which is the best part of the support team...They are well focused.

Are there any areas for improvement or something they could have done differently?

Holidays are mostly long weekends and the time difference.