Payment Methods Integration for E-Commerce Company
- Custom Software Development E-Commerce Development UX/UI Design
- Confidential
- Oct. - Nov. 2025
- Quality
- 5.0
- Schedule
- 5.0
- Cost
- 5.0
- Willing to Refer
- 5.0
"They have been a reliable partner in every way."
- eCommerce
- Uruguay
- 1-10 Employees
- Online Review
- Verified
Webkul integrated multiple advanced local payment methods into an e-commerce company's platform. The team designed the payment architecture, connected with local payment providers, and conducted tests.
Webkul's work made the client's payment processes more efficient, stable, and automated. The team worked in an organized manner, with constant communication and transparency. They always met deadlines, responded immediately to queries, and proactively addressed potential issues.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am the CEO of UShop
Describe what your company does in a single sentence.
UShop is an e-commerce company, the place where people who buy and sell find a wide range of products and services available.
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire Webkul to accomplish?
- Personalized service
- Payment gateways
- Add-ons
SOLUTION
How did you find Webkul?
Other
Why did you select Webkul over others?
- High ratings
- Pricing fit our budget
- Great culture fit
- Good value for cost
- Company values aligned
How many teammates from Webkul were assigned to this project?
Other
Describe the scope of work in detail. Please include a summary of key deliverables.
My marketplace, UShop, needed to integrate several local payment methods that are essential for operating effectively in my country. These weren't simple, standard integrations; they required advanced solutions with specialized marketplace workflows: automatically splitting payments, calculating commissions in real time, managing different rules for each seller, ensuring regulatory compliance, and guaranteeing a seamless, secure, and reliable payment experience.
Webkul's work was truly exceptional. From the outset, they demonstrated superior technical expertise and a complete understanding of how a modern marketplace operates. They precisely analyzed how my platform should function, designed the payment architecture, reviewed every step of my existing workflows, and proposed improvements that made my system more robust and ready to scale.
One of the most complex parts of the project was connecting with local payment providers who operate with their own rules, demanding APIs, strict validations, and multiple real-world operational scenarios. Webkul handled absolutely everything: from documentation, sandbox and production testing, to the proper management of callbacks, refunds, split transactions, seller payments, and security. Even when there were technical issues where I didn't know how to proceed, they investigated, resolved them, and explained everything to me clearly and accessibly.
I especially want to highlight their dedication to every detail. They didn't just deliver something basic: they refined the workflows, identified problems I wasn't even aware of, proposed intelligent solutions, and adapted the integration to function exactly as a professional marketplace needs. Their team always responded quickly, accurately, and with a proactive attitude that made the entire process much easier and more secure for me.
Today, my platform has fully functional, stable, scalable, and locally integrated payment systems aligned with the real needs of a multi-vendor business. Thanks to Webkul's work, UShop is now a more reliable and modern marketplace with clear and automated financial processes.
In short, Webkul didn't just meet my expectations: they far exceeded them. Their technical expertise, commitment, and personal qualities make them an ideal partner for any serious project seeking to integrate advanced payment methods or build a high-level marketplace.
In addition to all this, they have recognized me as a valued client, as we have worked together since the platform's inception on January 1, 2023. They offered me discounts and convenient payment options. I couldn't be happier working with them. I will undoubtedly continue to work with them. I recommend them 1000%.
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
The project generated very concrete and measurable results within my marketplace. Thanks to the development and integration, payment and collection processes now operate much more efficiently, reliably, and automatically. One of the main indicators was the complete elimination of operational errors in internal transactions between the platform and sellers. Previously, this depended on manual methods, but now everything is executed correctly and synchronized by the system.
Another important measurable result was the improvement in the speed of transaction approval and processing. We went from delays and manual checks to a fully digital workflow that processes each transaction immediately, resulting in a more professional experience for sellers and greater confidence for buyers.
Furthermore, I was able to verify a significant reduction in internal administrative time: tasks that previously took hours are now completed automatically with little to no human intervention. This not only allowed us to optimize marketplace operations but also to scale the number of sellers and transactions without increasing the workload.
Finally, the system is ready to support future growth. Today the marketplace can handle a much larger volume of transactions without performance degradation, which represents a measurable and fundamental advance for the sustainable growth of the project.
Each delivery arrived complete, tested, and with the necessary documentation. It's clear they work with well-established processes and a very high professional standard.
Describe their project management. Did they deliver items on time? How did they respond to your needs?
Webkul's project management was excellent from day one. The team worked in an organized manner, with constant and transparent communication, allowing me to follow the progress at each stage without feeling lost. They always met the agreed-upon deadlines, even for complex tasks that required additional research or technical validation. On several occasions, they delivered progress ahead of schedule, which gave me great peace of mind and confidence.
When questions arose, or clarifications were needed on technical processes that weren't understood, they responded immediately with clear, simple, and detailed explanations. They never left a question unanswered and were always willing to adapt the work to the marketplace's actual needs. Most notably, they didn't just do what was asked of them: they constantly analyzed my project, suggested improvements, and looked for ways to optimize each process. When I needed meetings or further clarification, they coordinated them without delay.
They also handled internal testing, fine-tuning, and resolving unforeseen issues very well. If they identified a potential future problem, they proactively addressed it before it impacted the project. That proactive and professional attitude made a huge difference in the quality of the final result.
In summary, the project management was impeccable. Webkul proved once again, as always from the outset, to be a reliable, punctual, committed team, capable of adapting quickly to needs, which made the entire experience extremely positive and seamless.
What was your primary form of communication with Webkul?
- Virtual Meeting
- Email or Messaging App
What did you find most impressive or unique about this company?
What impresses me most about this company is the combination of professionalism, values, empathy, dedication, and consistency they have demonstrated since January 1, 2023, when we began working together. Throughout this time, they have maintained an exceptional level of commitment, regardless of the complexity of the tasks or the challenges that arose along the way.
Something truly unique is their approach to projects: they don't just fulfill the initial requirements, but rather deeply analyze the context, anticipate potential problems, and propose improvements that I often hadn't considered. This demonstrates a level of experience and technical vision that surpasses that of any average provider.
I was also impressed by the clarity and patience with which they explain even the most advanced topics. They never assume that one understands everything; they always ensure that each step is comprehensible, which allowed me to make informed decisions throughout the entire process. This way of working fosters a great deal of trust and transforms the relationship into a true collaboration, not just a contracted service.
Furthermore, their consistency over these years has been impeccable. I never had to chase them down, wait days for replies, or ask for corrections two or three times. Their quality is consistent, reliable, and professional from start to finish.
Ultimately, what makes them unique is that they work as a strategic partner rather than just a supplier. They pay attention to every detail, contribute ideas, execute with precision, and are truly committed to the project's success. That's why I've been choosing them since 2023 and will continue to trust them in the future; they make me feel right at home, like family.
Throughout our time working together, they proved to be a serious, reliable, and highly skilled team. They deliver on their promises, resolve even the most complex issues, and support every stage of the project with dedication. Their commitment and technical expertise make it easy to trust them and continue choosing them for future projects. They have been a reliable partner in every way.
Are there any areas for improvement or something Webkul could have done differently?
Overall, Webkul's work was excellent and met all my expectations. If I had to mention one area for improvement, it would simply be to further strengthen communication in projects involving highly complex processes. Sometimes, due to the technical nature of certain tasks, some details required additional explanations or more frequent meetings to ensure everything was 100% aligned.
However, whenever I requested clarification or asked for more information, the team responded quickly, clearly, and with complete willingness. This demonstrates that it's not a flaw, but a minor point they can continue to refine to make the experience even better.
In short, there was nothing they did wrong; on the contrary, they worked with total commitment. This could simply be considered a suggestion, since the language barrier and translation issues are a constant challenge, whether with Webkul or any other company. The improvement would simply be to further refine communication in advanced projects, something I'm sure they are and will continue to develop as part of their growth.
RATINGS
-
Quality
5.0Service & Deliverables
"The quality level was excellent."
-
Schedule
5.0On time / deadlines
"They always respected the agreed-upon timelines and maintained constant communication."
-
Cost
5.0Value / within estimates
"The value I received far exceeded the cost. The work was precise, solid, and meticulously executed, making the investment entirely justified and profitable."
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Willing to Refer
5.0NPS
"I would recommend Webkul without hesitation.
