Vrrb - Web & Product Design Agency

BACKGROUND

Please describe your company and position.

I am the Founder & CEO of Credo AI

Describe what your company does in a single sentence.

We are a category-defining leader in AI governance, helping the world’s most iconic enterprises scale AI responsibly.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Vrrb - Web & Product Design Agency to accomplish?

• It had been a long time since we updated our website. In order for one of our teams to carry on and build upon the goals of their work, we had to determine a new course for the platform. We wanted a lot of modular agency, which would allow us to add elements to a page that would adhere to the site's concept and style while also giving our team the freedom to present certain pages and material as they see right.

SOLUTION

How did you find Vrrb - Web & Product Design Agency?

Clutch Site

Why did you select Vrrb - Web & Product Design Agency over others?

• Great culture fit
• Company values aligned

How many teammates from Vrrb - Web & Product Design Agency were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

I gave Vrrb access to the website so they could build the skeleton themselves, along with a site map and an outline of the present structure of the website. We had a discussion about the best approach to organise our content; previously, I believe people had been producing content categories or subtypes at their own pace, and we needed to reconsider what the user's preferences and viewpoint would be. They handled wireframes after I did my best to give them the precursor materials. They redesigned our website to make it more aesthetically pleasing. 

Additionally, they made sure that the website could adapt to changes in our program. That was a crucial feature. 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

They exceeded all expectations. One of the major issues, in my opinion, is that the team for whom the website was created hasn't contacted me to make any adjustments in a long time. When a team comes to me on a frequent basis to make minor adjustments to the site's backend, I can usually tell that they are going to push for a new website. Depending on how much the team contacts me after a website launched, I can determine whether or not it is working for them. The group has managed the website and grown to be largely independent. 

That serves as a gauge of their level of success, in my opinion. The fact that Vrrb was available to onboard and aid on that front, in my opinion, was also beneficial.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The procedure was excellent. They were consistently quite responsive within a day or less, and they didn't miss much. Our company is dispersed around United State; while Vrrb is located in the same location as me, the project team is headquartered on the East Coast, and they were adaptable to the time shift.

There was a lot of back and forth, and occasionally unforeseen issues arose. Everyone was incredibly understanding, accommodating, and flexible. That, in my opinion, is a testament to their experience working with clients from both our sector and other industries. It was great that they accepted challenges as they arose. We communicated via email, Google Hangouts, and brief phone calls when necessary.

What was your primary form of communication with Vrrb - Web & Product Design Agency?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The entire procedure, in my opinion, was pretty well done. One of the most difficult parts was when we had two agreed-upon feedback loops in the design, but due to internal input, we had to investigate and incorporate a third cycle. They handled things incredibly well; I believe it might have been a difficult situation, but they communicated effectively, and it turned out to be only a minor setback in the project's overall progress.

Are there any areas for improvement or something Vrrb - Web & Product Design Agency could have done differently?

No, I thought it was generally pretty decent. I didn't see any obvious flaws or problems when dealing with them.

BACKGROUND

Please describe your company and position.

I am the Founder of GoDutch

Describe what your company does in a single sentence.

Banking And Finances

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Vrrb - Web & Product Design Agency to accomplish?

• The purpose of the refresh was to preserve the brand's spirit while giving it a more modern appearance.

SOLUTION

How did you find Vrrb - Web & Product Design Agency?

• Referral
• Clutch Site

Why did you select Vrrb - Web & Product Design Agency over others?

• Great culture fit
• Good value for cost
• Referred to me

How many teammates from Vrrb - Web & Product Design Agency were assigned to this project?

17 people

Describe the scope of work in detail. Please include a summary of key deliverables.

Vrrb began by providing the District a calendar that clearly defined the project's dates, scope, and deliverables. Next, they organised a kick-off meeting for the events team, which included the CEO, Creative Director, Project Manager, Designer, and Content Strategist. A week later, they hosted a 'Start with Why' session for District personnel and other key members of the Harmony Arts community (a total of 17 people).

Following the training, Vrrb interviewed a group of eight volunteers, District employees, sponsors, and participants. After the research phase was completed, Vrrb did a collateral audit, followed by numerous in-person presentations in which they provided us with several options and gave us opportunity to provide comments and improve the choices.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We are quite satisfied with the results of the brand makeover. We received a lot of great response from our sponsors and the community about the redesigned visual identity. Our internal team felt that Vrrb actually listened and exceeded our expectations.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

This refresh had to be performed in a tight two-month timeframe and required extensive participation from the Harmony community. Vrrb supplied the solutions on schedule and always provided time for feedback and refinement. They ensured that we had a point person on our team to keep communication moving smoothly.

What was your primary form of communication with Vrrb - Web & Product Design Agency?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

I was pleased by the depth of knowledge on Vrrb's team. They truly spent time listening and understanding, from all angles, what the brand was and where it needed to go. They also collaborated closely with the District and were always approachable when providing input.

Are there any areas for improvement or something Vrrb - Web & Product Design Agency could have done differently?

We were really pleased with the results and noticed no areas for improvement.

BACKGROUND

Please describe your company and position.

I am the Legal Finance Investment Director of Omni Bridgeway

Describe what your company does in a single sentence.

Omni Bridgeway is the global leader in legal finance and risk management, including dispute and litigation funding from case inception to post-judgment enforcement and recovery.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Vrrb - Web & Product Design Agency to accomplish?

• We approached vrrb and requested an e-commerce website. Furthermore, only a few short years ago, we separated our website into three independent domains for our various client groups and saw we had made a mistake. The website needs to combine diverse and disconnected user experiences, preserve our existing online course sign-up experience, and drive the new major business offering of equipment sales. As part of that process, we hired vrrb for a visual rebrand.

SOLUTION

How did you find Vrrb - Web & Product Design Agency?

Clutch Site

Why did you select Vrrb - Web & Product Design Agency over others?

• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from Vrrb - Web & Product Design Agency were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Vrrb started with a thorough Research + Discovery process that included Zoom interviews, interactive workshops, and presentations to learn about our company, clients, industry, operations, and technological requirements. The project was divided into two tracks: web and brand. The first step in the branding process was to distil Raven's mission into inspiring and unifying messaging. Next came the concepts for the logo and visual ID, which we narrowed down and improved until we finally decided on our new identity. 
In the meantime, the UX team at Vrrb was designing the information architecture and content of our new website with its users' needs in mind. These were converted into Figma wireframes, which subsequently served as the foundation for the user interface and graphic design of the new website.

With the website's UX, content, design, and technical needs finished, Vrrb's engineers began creating Raven's custom theme on WordPress, integrating the website with our different platforms and business-critical technologies. Testing and QA followed. Vrrb conducted the most of this internally before handing us the keys to the staging environment for Client Acceptance Testing. After that, we did some last-minute changes before releasing the new website and brand!

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

This data seems ridiculous. We are aware.

Direct Traffic: 49 times higher than the previous year between February and August of 2022.
Between june and October of 2025, organic search traffic increased 61 times year over year.
Between june and October of 2025, the average session duration increased six times over the previous year.
Pageviews: 94 times higher than the previous year between june and October of 2025.
Since the debut of the website, we have seen an increase in both newsletter signups and form submissions. During the switch to the new website, our online course sales remained robust and never wavered; courses are still waitlisted and sold out nationwide. Since we have never had a retail sales platform, we have nothing to compare it against!

However, with the help of a strong user experience and continuous improvement from the Vrrb team, we are relaxing into the new e-commerce reality. Any persistent issues we have with e-commerce are less directly due to the website design and more to our new inventory software and how it integrates with the website.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The project was managed in a timely, transparent, and reliable manner. We had a single Project Manager who acted as our point of contact and gave us weekly updates through scheduled video check-ins and documentation. control the course of the project, four different project managers took control, but we never felt that any knowledge was lost. An amazing achievement! We also had a 100+ page "website training" document at the end of our project, which is a living Google Doc that allows us to document site modifications on our own or by Massive as time goes on.

What was your primary form of communication with Vrrb - Web & Product Design Agency?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

We believed that Vrrb had given us the best of the best; they had selected the most valuable lessons from each client in their portfolio, combined them with our requirements, and produced our branding and site design based on the outcome. As a result, the CTO at Vrrb encouraged us to carefully reevaluate our whole backend software ecosystem. In order to provide a brand and website, they went above and beyond the stated scope of work. They led us to the (albeit unpleasant) realisation that we needed to support the job they were doing with equally expert backend software. 

Are there any areas for improvement or something Vrrb - Web & Product Design Agency could have done differently?

We still face difficulties in the field of e-commerce. We think this has less to do with the site itself and more to do with the new inventory software (Netsuite) and how it integrates with our WordPress WooCommerce site. It is evident to me that Vrrb has never assisted a client in integrating WooCommerce with Netsuite. We clearly would have benefited from any prior knowledge that Vrrb had of such integrations completed for other clients, even if developing integrations was completely outside the purview of Vrrb's work with us (that fell to the integration partner we were working with). Though we are still working on the projects, so we look forward to change

BACKGROUND

Please describe your company and position.

I am the Founder and Managing Director of Dechnology

Describe what your company does in a single sentence.

Financia Services

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Vrrb - Web & Product Design Agency to accomplish?

• Design and development of websites.

SOLUTION

How did you find Vrrb - Web & Product Design Agency?

Clutch Site

Why did you select Vrrb - Web & Product Design Agency over others?

• Pricing fit our budget
• Great culture fit
• Referred to me

How many teammates from Vrrb - Web & Product Design Agency were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We had a lot of experience in our industry as a top Dutch finance firm, but we required assistance making sure that our production process, strategy, and impact were properly understood by a wide range of international audiences. We collaborated with Vrrb to provide an engaging online experience and a clear story.

Among the steps were:

Investigation and Finding a Solution Design, Web Development, and Execution
Massive started by learning about our company, clients, industry, operations, and technical needs through a thorough Research + Discovery approach.

In order to determine the style and design we were searching for, this stage included interactive workshops, user interviews, competitive discovery, and presentations.

The Vrrb team then established the technical strategy, user requirements, and content and information architectural structure of our website. These resulted in high-fidelity prototypes, which subsequently served as the foundation for the user interface and graphic design of the new website.

The developers of Vrrb started working on backend development and server-side setup, incorporating specially designed components. After that, Vrrb worked on front-end development in addition to installing Google monitoring, implementing on-page SEO, and using HTML, CSS, and Javascript components. Testing and quality control followed.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

In addition to making sure our message was clear and succinct, our objective was to improve security, engagement, and worldwide load speed. With their assistance, we were able to do this. Analysing clickstream data allows us to see this, but numerous in-person discussions have also yielded very positive feedback.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

At the beginning of the project, they laid out a clear roadmap that we could work with on to make sure our deadlines were reasonable and in line. They maintained this collaborative attitude throughout the project and were incredibly adaptable, competent, and transparent. They helped us reach the finish line and were incredibly accommodating when our schedules changed. They genuinely collaborated with us as a team, offering wisdom and direction while honouring our team's opinions. 

What was your primary form of communication with Vrrb - Web & Product Design Agency?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Selecting a marketing firm for your business is a difficult decision. I adore working with Vrrb for these three main reasons, and I believe you should too!

Effective, considerate, long-lasting change and buy-in are characteristics of change leaders. They are adept at navigating the organisation to effect significant, long-lasting change. They achieve this by gaining genuine buy-in and including stakeholders. This ensures that the change endures and continues to have an impact long after the project is over.
Real collaboration: They actually hear you and comprehend you, not simply listen to you. Their ability to participate in group meetings and assist us in identifying our problems while providing a solution truly amazed me. 

Are there any areas for improvement or something Vrrb - Web & Product Design Agency could have done differently?

No. They were fantastic to deal with, with good attitudes, excellent communication, and follow-through.

BACKGROUND

Please describe your company and position.

I am the COO of LTHS Studio LLP

Describe what your company does in a single sentence.

We are a 3D art studio that provides services in the development of custom 3D characters, CGI and VFX videos, and also game development.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Vrrb - Web & Product Design Agency to accomplish?

• Our goal was to create a modern, high-performing e-commerce store and a brand identity that would attract and convert customers effectively.

SOLUTION

How did you find Vrrb - Web & Product Design Agency?

Online Search

Why did you select Vrrb - Web & Product Design Agency over others?

• Good value for cost
• Company values aligned

How many teammates from Vrrb - Web & Product Design Agency were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Brand identity, logo creation, full e-commerce website design, product presentation, and mobile optimization.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The launch of our store increased customer engagement and conversions, and the website now provides a more seamless shopping experience for all users.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Vrrb demonstrated excellent project management discipline, consistently delivering items on time while maintaining clear communication and responsiveness to our needs.

What was your primary form of communication with Vrrb - Web & Product Design Agency?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

I was most impressed by their commitment to understanding our needs and delivering results that exceeded expectations.

Are there any areas for improvement or something Vrrb - Web & Product Design Agency could have done differently?

They could increase the number of progress check-ins during development to keep clients even more informed.

BACKGROUND

Please describe your company and position.

I am the CEO of SagTech

Describe what your company does in a single sentence.

SagTech specializes in building innovative software solutions and digital products tailored to businesses, leveraging cutting-edge technologies to drive growth and efficienc

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Vrrb - Web & Product Design Agency to accomplish?

• We hired Vrrb to redesign our website, improve the visual identity, and create a cleaner, more modern interface that would attract clients and clearly communicate our services.

SOLUTION

How did you find Vrrb - Web & Product Design Agency?

Online Search

Why did you select Vrrb - Web & Product Design Agency over others?

• Good value for cost
• Company values aligned

How many teammates from Vrrb - Web & Product Design Agency were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Vrrb conducted a full redesign of our corporate website. Their scope included visual research, updated layout structures, new page designs, mobile-responsive templates, and a complete overhaul of our visual identity across the site. They also created style guides, redesigned our homepage and service pages, and optimized the design for usability and clarity.

Key Deliverables:

• New website layout and wireframes
• High-fidelity UI designs
• Responsive desktop and mobile versions
• Updated imagery, icons, and typography

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The redesign led to a 42% increase in engagement, a lower bounce rate, and a noticeable boost in customer inquiries.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Vrrb’s project management was very organized, they delivered every milestone on time, and they responded quickly whenever we needed updates or adjustments.

What was your primary form of communication with Vrrb - Web & Product Design Agency?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What impressed me most was their ability to combine creative design with practical, user-focused solutions that genuinely improved our digital presence.

Are there any areas for improvement or something Vrrb - Web & Product Design Agency could have done differently?

One area for improvement could be providing more proactive progress updates. Although the final delivery was excellent, having more frequent check-ins during key project stages would have made the process even smoother.

BACKGROUND

Please describe your company and position.

I am the Business Development Manager of Cirilica Group

Describe what your company does in a single sentence.

Cirilica Group, Europe’s distinguished localization service provider, specializing in vibrant audiovisual content. We offer a wide range of services, including exciting theatrical and television dubbing, AI-powered dubbing, engaging voiceover projects, subtitling, post-production services, content distribution and immersive video game localization in over 50 languages. 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Vrrb - Web & Product Design Agency to accomplish?

• UI Design for our MVP
• Establish our Core Brand Identity

SOLUTION

How did you find Vrrb - Web & Product Design Agency?

Referral

Why did you select Vrrb - Web & Product Design Agency over others?

• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from Vrrb - Web & Product Design Agency were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Vrrb partnered with us to design the MVP of an AI-powered tennis training mobile app. The scope included three main phases: UX Design (Proof of Concept), UI Design (MVP), and Brand Identity Design, delivered under an agile methodology with bi-weekly sprints and weekly progress tracking.

1. UX Design – Proof of Concept (PoC)

• Conducted discovery sessions and stakeholder interviews
• Performed competitor benchmarking and target audience research (personas, surveys, interviews)
• Defined MVP feature set, user flows, and app architecture
• Created high-fidelity wireframes and a clickable Figma prototype
• Prepared user testing plans and synthesized testing feedback

2. UI Design – MVP

• Developed visual direction via mood boards
• Designed initial concept screens and iterated based on feedback
• Delivered final UI layouts in Figma
• Compiled a complete UI style guide for developer handoff

3. Brand Identity Design

• Created logo, color palette, and typography options
• Presented multiple brand concepts with client review
• Finalized branding assets and delivered a brand guidelines document

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Key Product Hypotheses Verified: We verified fundamental hypotheses regarding our value proposition and user requirements through systematic user research, which included surveys, interviews, and persona creation.

Utilising UI Designs to Get Genuine Input: Due to time constraints, we had to use high-fidelity UI designs as functioning stand-ins even though our original objective was to provide distinct clickable UX prototypes. These designs were crucial in helping customers visualize the product and in obtaining insightful feedback that helped us refine our MVP feature set.

Completed MVP Design, Prepared for Release: We are currently implementing the MVP using the full set of UI layouts and developer-ready style guide that were produced at the end of the engagement.

Brand Identity That Made the Concept Feel Real: The branding work, including the logo, app icon, color palette, and visual identity, brought polish and personality to the product at early stages when we didn't have much more to share beyond the idea. It helped frame our idea as a credible, tangible solution in conversations with early users and stakeholders.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Vrrb showed excellent project management for the entire project. They communicated regularly, kept everything transparent and organized with platforms like Slack and ActiveCollab, and were always on top of milestones. They not only met deadlines, but they also actively helped us stay on course by anticipating possible roadblocks, responding to criticism, and ensuring that we kept up our momentum across various sprints. They also contested a few pivots I made along the way, not because they opposed them, but rather because they had a partner's mindset. To make sure that adjustments were well-thought-out and in line with the larger objectives, they carefully pushed back, even though they knew I had previously approved an extension of the project.

What was your primary form of communication with Vrrb - Web & Product Design Agency?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The most notable aspect of Vrrb was their capacity to function as genuine thought partners as opposed to merely a design supplier. They continuously engaged with our vision, questioned ideas when necessary, and shared a genuine feeling of ownership over the final result, a unique combination of creative strength, methodical thinking, and product intuition.

Without losing focus on quality or momentum, their team adjusted to our collaborative, fast-paced environment. They seemed to sincerely care as much about our MVP's success as we did.

Are there any areas for improvement or something Vrrb - Web & Product Design Agency could have done differently?

Overall, we are satisfied. However, I did provide some criticism regarding the dependence on Figma as the main platform for collaboration. It was not the best option for product documentation or user research findings, even though it worked well for design-specific work.

We established our own Notion workspace as the source of truth for definitions and non-design context in order to close that gap. Using a shared tool like Notion from the beginning of future projects could facilitate cross-disciplinary collaboration and alignment.

BACKGROUND

Please describe your company and position.

I am the Director of Product of Dynamic Yield by Mastercard

Describe what your company does in a single sentence.

We are AdTech company, we have our SaaS tool for marketers which is a backlink marketplace, and has some additional services such as SEO optimization, traffic tracking capabilities, and digital reputation management features.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Vrrb - Web & Product Design Agency to accomplish?

• Our goal was to create and implement a cutting-edge, user-friendly, and scalable online platform for a niche social network that offers an exceptional user experience across all devices. We also wanted to incorporate modern algorithms and secure payment systems to build trust and engagement among users while establishing a strong brand identity that supports our long-term expansion in the dating and tourism sector.

SOLUTION

How did you find Vrrb - Web & Product Design Agency?

Referral

Why did you select Vrrb - Web & Product Design Agency over others?

• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from Vrrb - Web & Product Design Agency were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Vrrb handled the entire UX and UI design process, from the initial concept phase to testing and final delivery. The project involved:

• UX & UI Strategy: Development of a full UX strategy, including information architecture, user personas, and research-driven user journeys.
• Prototypes & Wireframes: Creation of interactive prototypes and detailed wireframes covering all major user flows.
• Final UI Design: Responsive, visually cohesive interfaces for both desktop and mobile platforms, aligned with our brand vision.
• Design System: Delivery of a full style guide and component library (icons, colors, typography, and design assets).
• Development Support: Smooth handoff to developers with ongoing collaboration for quality assurance.
• User Testing: Coordination of usability sessions and integration of feedback into final iterations.
• Documentation: Delivery of final assets, organized design files, and complete design documentation.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The project stands out for its exceptional user experience design and effective teamwork throughout development. Each phase met its milestone on schedule, and the results aligned perfectly with our vision. The platform’s UX quality and user feedback metrics have been consistently strong so far, and the project continues to move forward as planned.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Vrrb demonstrated excellent project management skills from start to finish. They used Slack and Zoom for transparent, consistent communication, ensuring all deliverables met high standards and deadlines. They were proactive in addressing issues and always responded quickly to any changes or feedback.

What was your primary form of communication with Vrrb - Web & Product Design Agency?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their professionalism, creativity, and responsiveness were impressive. Vrrb’s team truly felt like an extension of ours, they took initiative, understood our goals deeply, and delivered designs that elevated our platform’s overall value.

Are there any areas for improvement or something Vrrb - Web & Product Design Agency could have done differently?

Honestly, none at this stage. We’re fully satisfied with Vrrb’s work and haven’t encountered anything that needs improvement.

BACKGROUND

Introduce your business and what you do there.

I'm the COO of Las Vegas Realtors, a professional real estate association that supports thousands of realtors with resources, advocacy, and education. My role involves overseeing operations and ensuring our members have the tools and digital platforms they need to succeed in today's competitive market.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Vrrb - Web & Product Design Agency?

We needed help with a complete web development project.

SOLUTION

What was the scope of their involvement?

The team has rebuilt our WordPress website from the ground up. They have redesigned the UI and optimized the backend for scalability. The team has also implemented features like event registration, member login, MLS integration, and lead collection. The team also offers hosting services.

What is the team composition?

We've been in contact with a developer and a product manager.

How did you come to work with Vrrb - Web & Product Design Agency?

We found them on Google and saw their Clutch profile.

How much have you invested with them?

We've invested roughly between $5,000 and $10,000.

What is the status of this engagement?

We started working together in November 2024, and they launched the core website in June 2025. We still contact them occasionally if we have any problems with the website.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The team has delivered a functional website that feels modern, professional, and aligned with our mission. Since its launch, the new platform has delivered excellent results. We’ve seen a 45% increase in web traffic and roughly a 32% rise in online event registration. We’ve also seen a significant drop in support calls related to website navigation issues. Members frequently comment on how easy it is to find information on complex tasks on the website.

How did Vrrb - Web & Product Design Agency perform from a project management standpoint?

They meet the deadlines and are always responsive. Whenever we have any problems, they’re always ready to help. The team uses GitHub to manage the project. We communicate primarily through emails and Google Meet.

What did you find most impressive about them?

Their ability to handle complex development challenges while keeping the design clean and intuitive is impressive.

Are there any areas they could improve?

No, the team has done a milestone job. Their service has been perfect.

BACKGROUND

Please describe your company and position.

I am the Digital Consultant of EBRD

Describe what your company does in a single sentence.

Financial Services

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Vrrb - Web & Product Design Agency to accomplish?

• Our main goal was to completely refresh our brand and present ourselves in a way that actually matched the quality of work we do. We wanted something clean and modern but also professional and trustworthy. More than anything, we needed consistency in how we looked and sounded, both online and offline.

SOLUTION

How did you find Vrrb - Web & Product Design Agency?

• Online Search
• Clutch Site

Why did you select Vrrb - Web & Product Design Agency over others?

• Great culture fit
• Referred to me
• Company values aligned

How many teammates from Vrrb - Web & Product Design Agency were assigned to this project?

6

Describe the scope of work in detail. Please include a summary of key deliverables.

Vrrb handled everything end to end:

They started with content strategy, helping us figure out how to present our services in a clearer and more engaging way.

Then they designed a custom UI/UX for the entire site, with a focus on simplicity, professionalism, and accessibility.

They built an interactive client onboarding experience, which really helped streamline the way people connect with our team.

On the development side, they handled both front-end and back-end, set us up with a clean CMS so we could make updates easily, and made sure the site was optimized for both desktop and mobile.

They also integrated our payment gateway and client dashboard through a secure login portal.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

After launching the new website, we started seeing results within the first month:

Bounce rates dropped by 40%, which was huge for us.

Time on site nearly doubled, especially on our service pages.

We had a 25% increase in inbound inquiries through the site, and the leads were more qualified.

Several long-time clients even commented on how much easier it was to use the portal and find the information they needed.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The entire process was smooth and well-organized. We had one main point of contact, and they were super clear about timelines, what was needed from us, and when we’d see updates. They used a shared dashboard so we could track progress, leave comments, and give approvals quickly. Even when we had delays on our end (getting legal team sign-offs, etc.), Vrrb was patient and adapted the schedule without pushing us or dropping the ball.

What was your primary form of communication with Vrrb - Web & Product Design Agency?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The most impressive part of Vrrb - Web & Product Design Agency was how well they balanced design with function. The site looks great, but more importantly, it works exactly how we need it to. They understood the tone and seriousness of the finance industry and still managed to make the site feel modern and fresh without overdoing it. They also took care to make sure our content was written in a way that felt professional but approachable, which isn’t easy to pull off.

Are there any areas for improvement or something Vrrb - Web & Product Design Agency could have done differently?

The only small thing we noticed was that during development, we had a few technical questions about the CMS, and the documentation provided was a bit light at first. We had to ask for some clarification on how to make updates. That said, once we brought it up, they responded quickly and even recorded a walkthrough video for our team. So it ended up being fine.