Turum-burum

BACKGROUND

Please describe your company and position.

I am the Head of Marketing of Dysnix

Describe what your company does in a single sentence.

Dysnix is a boutique company providing DevOps solutions delivery and cloud consulting services with 100% Senior and Architect teams forcing Kubernetes, AI/ML, Blockchain technologies.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Turum-burum to accomplish?

Revamp the whole website, taking into account new solutions and services of the company.

SOLUTION

How did you find Turum-burum?

Referral

Why did you select Turum-burum over others?

• High ratings
• Great culture fit
• Good value for cost
• Company values aligned

What was the size of Turum-burum’s team?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We started the project with the main page concept. Our marketing team and the team of designers were working together very tightly, especially while preparing the prototypes. After we approved the design of the main page and the whole stylistics of the website, the designer started creating the rest of the pages, such as product pages, solutions, services, etc.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

I can say that with our website redesign, we reached all our goals. Now we have all the relevant information on our web pages, which is well-structured and looks professional.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Turum-burum UX/UI company was responsive and attentive to any concerns and questions that we had. The designer from their side communicated regularly with our team and provided updates on the progress of the project. They were always open to feedback and willing to make changes to the design based on our needs and preferences.

What was your primary form of communication with Turum-burum?

Virtual Meeting

What did you find most impressive or unique about this company?

Turum-burum UX/UI company provides excellent project management and customer service and delivers a high-quality end product.

Are there any areas for improvement or something Turum-burum could have done differently?

I don’t even know what to say here. I think we will work together again soon.

BACKGROUND

Please describe your company and position.

I am the Managing Partner of Airkod Software

Describe what your company does in a single sentence.

Airkod is a software development company that provides a wide range of services, including website and mobile app development, UI/UX design, and digital marketing.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Turum-burum to accomplish?

• Create a user-friendly and visually appealing UX/UI design for an online restaurant website.
• Ensure that the website design meets the client's requirements and is aligned with their brand image.

SOLUTION

How did you find Turum-burum?

Other

Why did you select Turum-burum over others?

Great culture fit, Good value for cost, Other

What was the size of Turum-burum’s team?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The scope of work for this project involved collaboration between Turum-burum and Airkod Software to create an online restaurant website. Turum-burum was responsible for creating the UX/UI design, while Airkod Software developed and front-ended the website. The project involved the following tasks:

• Conducting research to understand the client's requirements, target audience, and competition.
• Creating wireframes and prototypes to visualize the website's layout and functionality.
• Designing the website's interface, including the color scheme, typography, graphics, and overall look and feel.
• Conducting user testing to ensure that the website design is user-friendly and meets the client's requirements.
• Delivering the finalized design assets to Airkod Software for development and front-ending.

Key deliverables included the UX/UI design assets, wireframes, prototypes, and user testing reports. The final website delivered by Airkod Software included the design created by Turum-burum and was aligned with the client's brand image and requirements.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• The website was launched within the agreed-upon timeframe.
• The project was completed on time and within budget, with all key deliverables met to the client's satisfaction.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Airkod Software found Turum-burum's project management to be exceptional and appreciated their ability to deliver the tasks on time and address issues promptly. Communication between our teams was clear and efficient, and they were able to accommodate changes and adjustments as required throughout the project to achieve the objectives and best results.

What was your primary form of communication with Turum-burum?

Virtual Meeting, Email or Messaging App

What did you find most impressive or unique about this company?

Turum-burum's ability to understand the needs and requirements impressed us. Their team was responsive, communicative, and committed to delivering high-quality work. We also valued their attention to detail and ability to stay within the agreed-upon budget.

Are there any areas for improvement or something Turum-burum could have done differently?

No areas for improvement or things that Turum-burum could have done differently were mentioned.

BACKGROUND

Please describe your company and position.

I am the PM of Selzy

Describe what your company does in a single sentence.

Selzy is a platform for sending professional bulk emails, tracking statistics, conducting A/B tests, and automating campaigns.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Turum-burum to accomplish?

• Revamp the landing page, identify new growth points, and improve lead generation with the help of interface changes.

SOLUTION

How did you find Turum-burum?

Online Search, Referral, Clutch Site, Other

Why did you select Turum-burum over others?

• High ratings
• Close to my geographic location
• Pricing first our budget
• Great culture fit
• Good value for cost
• Referred to me
• Company values aligned
• Other

What was the size of Turum-burum’s team?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We started the project with a UX audit, where Turum-burum team reviewed our website's quantitative indicators using Google Analytics and identified weak points of the user interface. Then, they integrated Hotjar to collect qualitative data and evaluated user behavior to build hypotheses on how to improve the interface based on all collected data. From there, we proceeded with UX/UI changes, where the UX/UI team redesigned the structure and style of the main page.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• he end result was a sleek and modern design that not only improved the user experience but also aligned with our branding and overall vision. As a result, the number of leads increased by 24%.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The agency was professional and responsive to our needs throughout the process. They kept us updated on their progress and were always willing to answer any questions we had. Overall, I am delighted with the outcome and would highly recommend this UX/UI agency to anyone looking to improve their website's user experience.

What was your primary form of communication with Turum-burum?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

We were impressed by the expertise and attention to detail they brought to the project. Thanks to the UX/UI team, the end product is not only visually appealing but also functional and user-friendly.

Are there any areas for improvement or something Turum-burum could have done differently?

I can’t remember anything like that.

BACKGROUND

Please describe your company and position.

I am the Marketer of Lamour Beauty

Describe what your company does in a single sentence.

Lamour Beauty is an online store, B2B and B2C retailer, that specializes in professional cosmetics and skincare products for the face, body, and hair.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Turum-burum to accomplish?

• We hired Turum-burum to redesign our website and improve its conversion rate and effectiveness, specifically for the B2C segment.
• Our goal was to attract new customers, retain existing ones, and enhance their shopping experience.

SOLUTION

How did you find Turum-burum?

Referral, Other

Why did you select Turum-burum over others?

High ratings, Good value for cost, Other

What was the size of Turum-burum’s team?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The website redesign process was divided into several stages. The first step was to conduct a UX audit to identify issues and opportunities for improvement. Turum-burum provided a detailed report with hypotheses, problem descriptions, screenshots, and recommendations for best practices. Afterward, Turum-burum developed a plan for gradually improving the website using the Evolutionary Site Redesign (ESR) methodology.

The work was divided into three sprints, and improvements were made to the homepage, navigation, product page, shopping cart, checkout process, and personal account. Besides that, upsell and cross-sale tools were added, and the website's aesthetics were improved to make it more attractive and customer-oriented.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Having implemented a part of the recommendations provided by Turum-burum, we noticed that the conversion rate increased by 27%
• The number of unique users increased by 29%
• The number of orders increased by 35%
• The average check increased as well

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Our communication with the COO was effective, and Turum-burum's team was very professional and responsive throughout the project, consulting us on each step of the project and the implementation of changes. All the design mockups were delivered on time.

What was your primary form of communication with Turum-burum?

Virtual Meeting

What did you find most impressive or unique about this company?

We were impressed by Turum-burum's expertise in eCommerce UX/UI design and their creative and innovative approach to design — the ESR, as well as their willingness to go above and beyond to ensure the success of the project. Their team was also very collaborative and communicative, which made the project run smoothly.

Are there any areas for improvement or something Turum-burum could have done differently?

No, we were very satisfied with the outcome of the project and Turum-burum's services.

BACKGROUND

Please describe your company and position.

I am the Marketing specialist of Netpeak

Describe what your company does in a single sentence.

Since 2006, we've been helping companies, brands, and products to invest in online marketing and grow their business.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Turum-burum to accomplish?

• Our company has been cooperating with the Turum-burum agency for many years. We had several common clients, where we were providing SEO, Advertising, eMail marketing services, and they were helping us with UX/UI services for these projects. During this time, the team has shown itself as highly qualified specialists. We are confident in their skills and can safely recommend contacting them as a contractor.

SOLUTION

How did you find Turum-burum?

Referral

Why did you select Turum-burum over others?

• High ratings
• Great culture fit
• Good value for cost
• Company values aligned

What was the size of Turum-burum’s team?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Usually, we start with outlining the goals for each eCommerce project. We are focused on increasing traffic and conversion rates, and the UX/UI team from Turum-burum is working on increasing KPIs through website design improvements.

They usually start with UX analysis to identify potential areas of improvement for each eCommerce website. They study user behavior and website analytics to gain insights into the user experience and identify pain points.

Then they design and prototype new website mockups, taking into account the UX audit findings and marketing goals, defined by our team. After the implementation of their designs, clients are satisfied since traffic that we are running to the site through advertising and SEO converts better.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Customer reviews
• Advertising metrics

Describe their project management. Did they deliver items on time? How did they respond to your needs?

During several years we have built an effective model of communication between all our teams.

What was your primary form of communication with Turum-burum?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Turum-burum team is very easy-going and consists of very talented designers. We continue recommending them to our clients since we are confident in their work and the results.

Are there any areas for improvement or something Turum-burum could have done differently?

I don’t know what to say here. Everything seems great in our joint work.

BACKGROUND

Please describe your company and your position there.

I'm the Co-Founder and COO at RPC Fast and Dysnix. We help Founders of startups and enterprise-level companies to increase the scalability, security, and speed of their projects for reasonable costs by applying cutting-edge DevOps, AI/ML, and ETL technologies.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Turum-burum?

We had to launch a new Web3 product to the market, RPC Fast. This is the node provider that helps Web3 apps to get the fastest access to blockchain infrastructure. So we turned to Turum-burum for design services for the whole website of this product. We needed a brand-new UI/UX solution for the RPCFast main page, landing pages for every chain, About us page, Contact page, pricing, etc.

SOLUTION

How did you select this vendor?

We were looking for someone who could create a clean and user-friendly design and make our product stand out from the crowd. One of our colleagues recommended us Turum-burum, we looked through the portfolio and decided to proceed with them.

Describe the project in detail and walk through the stages of the project.

We started our work with a detailed interview, where we told a designer everything about our project. It was easy since a designer knew the blockchain industry already. We also provided some links to our competitors and the prototypes from our marketing department. A designer showed us different designs and took into account all our preferences and needs.

We started with the main page of our website. We liked the design from the first iteration and confirmed the main concept. Then we were moving page by page and work went off without a hitch.

How many resources from the vendor's team worked with you, and what were their positions?

As for business questions we communicated with Denys, who is the COO of the company. Further communication led Yuri, a designer at Turum-burum.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

The Turum-burum team helped us to launch a brand-new product to the market very fast. It took them less than a month to create all the design mockups and met all the deadlines. Here is the result https://rpcfast.com/

How effective was the workflow between your team and theirs?

Our teams were working together like one team. Communication was easy and fast. As soon as a new design mockup was ready, our manager set up calls where we were sharing thoughts about the changes. The designer paid utmost attention to every detail and every comment.

What did you find most impressive or unique about this company?

I liked the level of professionalism and way of communication they provided. There were no problems later with design implementation because a designer considered all the design elements and statuses in the mockup. So, the process of launching a website was really smooth, and we were more than delighted with the results.

Are there any areas for improvement or something they could have done differently?

I don’t know what to add. We continue working with Turum-burum on creating new designs for some of our new projects.

BACKGROUND

Introduce your business and what you do there.

I’m a technical lead at Dicentra Flowers, a flower delivery company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Turum-burum?

Our old website wasn’t very functional; we needed someone to build us a new one.

SOLUTION

What was the scope of their involvement?

Turum-burum has done the UX/UI design and development of our website. They’ve developed the back- and frontend from scratch, using Figma for the UX/UI and MODX and JavaScript for the backend.

We initially asked for a feature for customers to make requests. They could send us a bouquet photo, and our managers could give them an estimated cost. There’s also a feature where clients can customize the bouquet they want.

Last year, we had another project with them. It allowed our florist specialists to make a queue of bouquets to prioritize them. Our florists can see the queue in real-time, make the arrangement, and change the status when the bouquet is done.

What is the team composition?

For development work, we’re in contact with the CTO, four full-time backend developers, and some part-time frontend developers. Also, the COO is the head of the UX/UI department; he has a team of two people.

How did you come to work with Turum-burum?

We received excellent recommendations from Google and one of their clients. We initially had some meetings with them; they came to our office in Kyiv to see how our business works and what specific problems we needed to address. After the meeting, we wanted to work with them. Turum-burum understood all of our questions, and we liked their answers.  

How much have you invested with them?

We’ve spent under $50,000.

What is the status of this engagement?

We started working together in June 2020. Our last project together was released in January 2022, but our relationship is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Our conversion grew 20% when we released the first MVP of our new website. It’s easier to use and more mobile-friendly for our customers — they find all they need. Also, we’ve received excellent feedback from our CEO. We got the first position in Google for one year on flower delivery.

How did Turum-burum perform from a project management standpoint?

We work in sprints. They usually deliver on time and within our budget. Also, we can see who is working on a task and what the status is. Our main communication is via Telegram.

What did you find most impressive about them?

They’re a cutting-edge company. Turum-burum always looks at what is modern in e-commerce and analyzes the commercial market to find new features to enhance our site. Moreover, they have good and accessible communication. Team members understand what we need, and we can rely on them.

Are there any areas they could improve?

No, we can rely on them.

Do you have any advice for potential customers?

Give them a lot of information and data. They like to understand your business needs to offer the best solution.

BACKGROUND

Please describe your company and your position there.

Ecommerce Manager for B2C Swimwear company located in the UK.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Turum-burum?

Our main aim working with Turum Burum was to identify key areas where customers were not completing their transactions and why, to increase the conversion and to provide the customer with a better journey whilst using our website.

SOLUTION

How did you select this vendor?

We were recommended Turum Burum by our development team as they had worked successfully along side them previously for another client.

Describe the project in detail and walk through the stages of the project.

The Turum Burum team conducted a throughout audit of our website, using analytic tools, session recordings, and data provided by us of known customer snag points. They completed the project within the stated time and a full detailed proposal of amendments was provided with documented examples and indications of how each amendment could improve the journey.

How many resources from the vendor's team worked with you, and what were their positions?

I worked directly with their Digital Marketing Strategist, a project manager and results were overseen and communicated with us by the Head of UX/UI department.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

We are currently implementing nearly every suggestion put forward by Turum Burum, and at a time with increased traffic due to a promotional period we are already seeing the improved conversions.

How effective was the workflow between your team and theirs?

The team conducted their audit within the stated time and kept us informed of each step. The team explained with ease each suggestion and why they felt it was required, with data backup. They were also on hand to advise my development team for any further clarifications.

What did you find most impressive or unique about this company?

The standard of the audit was high, and i felt each possible element of the website was deeply investigated.

Are there any areas for improvement or something they could have done differently?

No, they performed the project to a very high standard and i would gladly recommend them to any other clients.

BACKGROUND

Introduce your business and what you do there.

We’re developing a SaaS product that focuses on the travel and diver boat industry. It’s a pricing and booking management solution for yachts and divers. I’m responsible for the product and operations in the company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Turum-Burum?

We hired them to create the system’s UI/UX.

SOLUTION

What was the scope of their involvement?

Turum-Burum is our consultant for all things related to the system’s interface; they’ve been working with us from the very beginning. The site has a communication system for clients and suppliers and a GDPR-compliant system for storing personal information, or so-called “guest forms”. It also has a content integration hub with the main travel agencies on the market.

At first, we gave them the concept of the project and developed personas together, while our product team set development priorities based on customer needs. They focused on different things at different stages, starting with the initial brainstorming. Turum-Burum brought their knowledge about startups in other industries to help us define the solution.

Then, they created all of the wireframes and documentation related to the design. The design framework was developed in Figma, and our developers were able to use it without involving the designers.

The wireframe website helped us validate the idea with prospective customers and start development with our in-house team. Turum-Burum also figured out how to perform complex operations in easily understandable ways for users. Our customers aren’t tech-savvy people, so creating the right interface was a challenging task.

What is the team composition?

Turum-Burum has provided us with one UX designer, one UI designer, and one project manager. The project manager is responsible for organizational and financial matters. Some designers were integrated into our team, and we’ve worked with them on a daily basis.

How much have you invested with them?

At this moment, the cost has been around $25,000–$40,000.

What is the status of this engagement?

We first worked with Turum-Burum around 10 years ago on a product for the local travel industry. I believe we were one of their first customers, and this is our third project with them.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Around 5% of our market is signed up and using the product, and our net promoter score is close to 10. We were even able to sign some customers during COVID-19.

In general, customers are fully satisfied with the product, and they’re saying that it’s a technological shift for the industry. Since we’re working in a small niche and trying to figure out the best way to solve user problems, it’s unlikely that we’ll create the perfect solution on the first attempt. However, we’ve managed to create a really good product using our and Turum-Burum’s experience.

All in all, having a strong interface has been helpful for us, so it was a good decision to invest in UI. This wasn’t our first product with them, but it’s the best one so far.

How did Turum-Burum perform from a project management standpoint?

We’ve worked remotely for the most part, but the communication with Turum-Burum has been good throughout this process. At the beginning, we had some face-to-face brainstorming sessions. Now, we have Zoom meetings, so it’s easy to share screens and discuss everything.

What did you find most impressive about them?

Their understanding of business and technical items has helped us not to waste time during the active development stage. It’s very important that designers understand the business needs and limits of the project, and that sometimes the perfect solution will be too expensive to implement. Turum-Burum is able to find good balance and provide an optimum solution.

Additionally, our frontend developer mentioned that working with Turum-Burum has been a great experience. They understand how frontends work, so they didn’t create things that required a lot of resources to implement.

Are there any areas they could improve?

Considering that they’re entering the international market, they should increase their understanding of international cultures and user behaviors.

For instance, we see that the behavior of some of our Asian customers differs slightly from people in North America. Since none of us had this kind of experience, these insights might be improved after several international projects.

Do you have any advice for future clients of theirs?

It’s important to be open-minded. Turum-Burum can provide great ideas, but the client should be able to hear and adopt those ideas. It’s important to make them feel that they’re involved in the project and their opinion is valuable.

Secondly, I recommend having an initial discussion and creating a bird’s-view plan of the project, covering the most important areas. Turum-Burum cares about results, so if they know where they can provide the biggest impact, they can be more effective than just providing some nice pictures.

BACKGROUND

Introduce your business and what you do there.

I’m the senior UX designer for Snocko. It is a computer software company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Turum-Burum?

We were looking for a UX designer to work with us on some projects.

SOLUTION

What was the scope of their involvement?

They’ve done several projects with us. The biggest project so far is for an app we are developing. We provide the specifications and they make mockups, and handle the UX design for it.

What is the team composition?

We have worked with three different designers, starting with a junior designer and working up to the current high-level designer.

How did you come to work with Turum-Burum?

A friend recommended them to me. I contacted them, and liked what I saw of their previous work. They started with a small project. I was happy with the collaboration, and we have continued working together.

How much have you invested with them?

We’ve spent between $20,000–$30,000.

What is the status of this engagement?

We began working together in February 2019 and it’s ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

They provide top-tier quality services at a reasonable price. 

How did Turum-Burum perform from a project management standpoint?

We talk twice a week to discuss progress, and necessary changes, depending on the project. We use Skype and Zoom.

What did you find most impressive about them?

They’re very punctual, and flexible. They take responsibility for their work, making corrections without any issue when needed. 

Are there any areas they could improve?

No, there’s nothing. 

Do you have any advice for potential customers?

Load them with work.