Turum-burum is a UX/UI and CRO company with over 15 years of experience, primarily focused on eCommerce, SaaS, Web3, and B2B Tech projects. Turum-burum is the only Ukrainian company that has become a Google UX Partner and takes part in Google's Retail Development Programs in Ukraine.
We have worked with the top 30 eCommerce brands in Ukraine, experiencing 500K - 3M traffic per month, and completed more than 400 projects from Europe, the Middle East, Canada, Australia, and the USA. These projects include Web apps and Mobile apps. We are accustomed to handling high-traffic volumes for projects such as Samsung, Pandora, and Watsons, including complex dashboards and systems for logistics companies and CRMs. We can cope with projects of any size, starting with elegant marketing sites and ending with SaaS solutions for millions of users.
We are well-known in the UX/UI and CRO industry, having been speakers at conferences in Berlin and London, with our articles published in Smashing Magazine, Muzli, Hotjar, etc. The company has been listed in the rankings of the Top 100 Conversion Optimization Services and Top 100 User Experience Agencies according to The Manifest. We were also the organizers of the Online eCommerce Conference for Conversion Growth in collaboration with CXL, Baymard Institute, Optimizely, and Hotjar.
We don’t create one-time websites, as we believe that every business needs continuous improvements based on numbers and facts. We prefer a scientific approach to conversion rate optimization, drawing on our strong usability background, rather than relying on one-time common optimization tricks. We are not looking for clients but for partners for whom interface quality matters.
Turum-burum offers competitive pricing with good value for cost, as noted by multiple clients. Project sizes vary, with investments generally under $50,000. Clients appreciate timely delivery and responsiveness, indicating effective project management. Their services are highly recommended for improving UX/UI design.
While generally positive, some feedback suggests that Turum-burum could enhance their service by offering more proactive suggestions for alternative solutions or approaches during projects.
Flexible and Adaptable
Clients appreciate Turum-burum's flexibility in accommodating changes and their willingness to adapt to evolving project needs. This adaptability is crucial in maintaining client satisfaction throughout the project lifecycle.
Impressive Analytical Skills
The company excels in conducting detailed audits and providing data-driven recommendations. They use analytics to identify user behavior patterns and deliver actionable insights that enhance website performance and conversion rates.
Effective Project Management
Clients frequently commend Turum-burum for delivering projects on time and within budget. Their project management approach is described as professional and responsive, ensuring clear communication and adaptability to client feedback.
Industry-Specific Knowledge
The team has demonstrated expertise in various sectors, including e-commerce, tech, and B2B services. Their ability to adapt their design approach to different industries is noted as a key strength.
High-Quality Deliverables
Turum-burum consistently delivers high-quality work that meets or exceeds client expectations. Their attention to detail and adherence to design principles result in visually appealing and functional designs.
Communication Manager, Centre for Economic Strategy
Svieta
Other industries
Ukraine
11-50 Employees
Online Review
Verified
Turum-burum conducted a site's UX audit for a research center. The team provided a list of usability issues and a strategy for improvement.
Turum-burum delivered a detailed report on customer interaction with the website, usability issues, and UX/UI recommendations. The team's work was tailored to the client's needs. Moreover, the client was impressed with the team's ability to combine detailed analytics with practical advice.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am the Communication Manager of Centre for Economic Strategy
Describe what your company does in a single sentence.
The Centre for Economic Strategy is a non-governmental research center on economic policy issues.
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire Turum-burum to accomplish?
Improve user experience and make the website more convenient
Create a client-oriented web product design
SOLUTION
How did you find Turum-burum?
Referral
Why did you select Turum-burum over others?
High ratings
Close to my geographic location
Pricing fit our budget
Great culture fit
Good value for cost
Referred to me
Company values aligned
Strong experience and skills in UX/UI design
How many teammates from Turum-burum were assigned to this project?
2-5 Employees
Describe the scope of work in detail. Please include a summary of key deliverables.
Turum-burum conducted a UX audit of CES website and provided us with deep insights on how our customers interact with the platform. Then they worked out a list of usability issues along with the strategy of their illumination.
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
Metric 1: Detailed report on customer interaction with the current website version;
Metric 2: A list of available usability and design issues that impact business KPI’s;
Metric 3: A UX/UI recommendations for building an interface that aligns with business goals.
Describe their project management. Did they deliver items on time? How did they respond to your needs?
Everything was delivered on time and tailored to our wishes and preferences. The team always asked us for feedback and quickly responded to it.
What was your primary form of communication with Turum-burum?
Virtual Meeting
Email or Messaging App
What did you find most impressive or unique about this company?
Turum-burum is amazing at combining detailed analytics with practical advice. They accurately identified usability issues and provided us with hands-on recommendations on how to improve our website to increase customer loyalty and boost KPI’s.
Are there any areas for improvement or something Turum-burum could have done differently?
No. We are pleased with the service and work done. I sincerely recommend this UX/UI studio.
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
UX/UI Design for Culture Technology Company
Product DesignUX/UI DesignWeb Design
Confidential
Nov. 2022 - Ongoing
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
"Turum-burum has a very supportive, open, and professional business culture."
Mar 7, 2025
CEO, Numeraire Future Trends (NFTrends)
Marsha Lipton
Other industries
United Arab Emirates
11-50 Employees
Online Review
Verified
Turum-burum provides UX/UI design services for a culture technology company. They've designed a new website and developed a digital package for the client's latest product, including its internal panel.
Turum-burum has delivered a new website that meets the client's goals. After launching the site, the client has seen an increase in user interaction. The team listens attentively to the client's needs and is always quick to implement changes. They also communicate well and are receptive to feedback.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am the CEO of Numeraire Future Trends (NFTrends)
Describe what your company does in a single sentence.
NFTrends is a cutting-edge CultureTech company that merges cultural sector with technology by creating AI- and blockchain-based Digital Product Passports for provenance tracking and authentication of high-value objects.
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire Turum-burum to accomplish?
Turum-Burum's task was to design the user experience (UX) and user interface (UI) for the NFTrends platform and personal accounts from scratch, accommodating four distinct user flows.
As our business matured, we turned to Turum-burum once more to re-brand the website.
SOLUTION
How did you find Turum-burum?
Referral
Why did you select Turum-burum over others?
High ratings
Pricing fit our budget
Great culture fit
Good value for cost
Referred to me
How many teammates from Turum-burum were assigned to this project?
2-5 Employees
Describe the scope of work in detail. Please include a summary of key deliverables.
We have been actively collaborating with Turum-Burum for more than two years, during which the company has provided us with UX/UI services. In 2022-2023, they designed a brand-new website and developed a digital package for our new product, NFTrends, including its internal panel. Over time, as our business evolved and we decided to rebrand the website, we once again turned to Turum-Burum. They successfully helped us convey the key benefits of our services and the essence of our brand identity.
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
We created a new website that meets our and our investors' business goals. The updated design improved how users interact with the site and made it easier for customers to engage with us.
Describe their project management. Did they deliver items on time? How did they respond to your needs?
Turum-Burum managed the project very well. Inspite of very challeging times, they always delivered their work on time and kept their promises. The team was quick to respond to our needs, listened to our feedback, and made changes when needed. Their clear communication and flexibility made the process easy and smooth for us.
What was your primary form of communication with Turum-burum?
Virtual Meeting
Email or Messaging App
What did you find most impressive or unique about this company?
What impressed us most about Turum-Burum was their exceptional listening skills, flexibility, and attention to detail. They took the time to truly understand our needs and were open to feedback and adjustments. Their clear communication ensured a smooth process and kept everyone aligned. These qualities made working with them a truly enjoyable and productive experience.
Are there any areas for improvement or something Turum-burum could have done differently?
Turum-Burum has a very supportive, open, and professional business culture. While our experience was very positive, there is always room for improvement. Providing more detailed explanations for certain design decisions could have made the process even clearer.
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
UX/UI Design for Full-Media Digital Agency
Conversion OptimizationUX/UI DesignWeb Design
$10,000 to $49,999
Nov. 2023 - Ongoing
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
"Everything is on time."
Feb 26, 2025
CMO & COO, 100CBD+iProspect Ukraine
Mykola Khanko
eCommerce
Kyiv, Ukraine
51-200 Employees
Online Review
Verified
Turum-burum provides UX/UI design services for a full-media digital agency. The team has conducted a usability audit of the client's site, created prototypes, and updated the UI to improve the UX flow.
With Turum-burum, the client's number of users has increased six times, the bounce rate has decreased by 17%, and the duration of mobile user sessions has grown by 32%. The team is timely, clear, and relevant in their communication. Moreover, they are genuinely interested in the client's project.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am the CMO+COO of 100CBD+iProspect Ukraine
Describe what your company does in a single sentence.
Full-media digital agency
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire Turum-burum to accomplish?
Adopt the UX flow for b2c e-com needs
Update UI
Grow CR%
SOLUTION
How did you find Turum-burum?
Previous experience
Why did you select Turum-burum over others?
High ratings
Great culture fit
Good value for cost
Referred to me
How many teammates from Turum-burum were assigned to this project?
2-5 Employees
Describe the scope of work in detail. Please include a summary of key deliverables.
We've hired Turum-burum at the time of launching B2C directly to strengthen our own e-commerce channel. Until 2023, the brand mainly worked through offline distribution. However, due to blackouts and a general increase in fatigue and sleep problems among Ukrainians due to Russian war on Ukrane, we've decided to focus on online sales.
During the project, we conducted a usability audit of the site, created prototypes and handed it over to the customer's design team for implementation. At each stage of the implementation of the changes, Turum provided author's supervision so that all UX/UI solutions were implemented correctly to achieve the set goals (improving usability and optimizing conversion).
The main goal was to create a site design that corresponds to the premium positioning of the brand, satisfies user needs and fulfills business tasks. And here's what we achieved:
The number of users increased by 6 times; The bounce rate decreased by 17%; The duration of mobile user sessions increased by 32%; Exits from product pages decreased by 45%; Sessions from product pages became longer by 198%
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
The main goal was to create a site design that corresponds to the premium positioning of the brand, satisfies user needs and fulfills business tasks. And here's what we achieved:
The number of users increased by 6 times; The bounce rate decreased by 17%; The duration of mobile user sessions increased by 32%; Exits from product pages decreased by 45%; Sessions from product pages became longer by 198%
Describe their project management. Did they deliver items on time? How did they respond to your needs?
Everything is on time, clear with a short, unambiguous and relevant connection
What was your primary form of communication with Turum-burum?
Virtual Meeting
What did you find most impressive or unique about this company?
The level of expertise, immersion in a new category for them, sincere interest in studying the tasks of different audiences and users of our product - both among civilians and military. It is inspiring and even surprising that we received questions and clarifications about the progress of affairs after the implementation on the site. This is about customer service and support. We are currently preparing an interface update, and we are doing it with Turum.
Are there any areas for improvement or something Turum-burum could have done differently?
No
RATINGS
5.0
"Awesome"
Quality
5.0
Service & Deliverables
"Outstanding CRO expertise through years"
Schedule
5.0
On time / deadlines
"Clear, agile and measurable"
Cost
5.0
Value / within estimates
"Top ratio"
Willing to Refer
5.0
NPS
UX/UI Design Services for Software Dev Company
Graphic DesignUX/UI DesignWeb Design
Confidential
Jan. 2020 - Ongoing
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
"Their dedication to excellence was evident in every aspect of their work."
Jan 29, 2025
Director of Partnerships, Software Development Company
Anonymous
Information technology
Central - USA
201-500 Employees
Online Review
Verified
Turum-burum provides UX/UI design services for a custom software development company. The team conducts UX audits, offers design improvements, and creates design mock-ups for the client's customers.
Turum-burum's work has helped increase the client's project KPIs and improve their customers' platforms. The team successfully implements design changes within the agreed budget and timeframe. Moreover, they're professional, responsive, attentive to details, and committed to excellence.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am the Director of Partnerships of a custom software development company
My company is a custom software development company that delivers tailored digital solutions for businesses across various industries, including logistics, e-commerce, real estate, and oil & gas. With a strong focus on digital transformation, automation, and scalability, we provide web development, mobile applications, and enterprise software to help clients optimize operations and enhance customer experiences. The company combines cutting-edge technology, deep industry expertise, and a client-centric approach to develop high-quality, future-ready solutions.
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire Turum-burum to accomplish?
Conduct UX audits, offer design improvements, create design mockups, and provide other UX/UI services for our clients.
SOLUTION
How did you find Turum-burum?
We selected Turum-burum due to the favorable feedback we received from our colleagues
Why did you select Turum-burum over others?
High ratings
Pricing fit our budget
Great culture fit
Referred to me
How many teammates from Turum-burum were assigned to this project?
2-5 Employees
Describe the scope of work in detail. Please include a summary of key deliverables.
Turum-burum conducted in-depth UX audits to identify areas for improvement and research the market to offer UX/UI solutions to meet the unique needs of our clients' businesses. Also, they developed wireframes and prototypes with the detailed UI kit and website’s structure illustrated. Their deliverables included usability testing reports validating design decisions and step-by-step UX strategy.
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
Metric 1 Increased project KPIs for client platforms
Metric 2 Successful implementation of design changes within the specified financial plan and timeframe.
Describe their project management. Did they deliver items on time? How did they respond to your needs?
Throughout the collaboration, Turum-burum consistently demonstrated professionalism and responsiveness. They met all deadlines and promptly addressed our needs, ensuring seamless communication and exceptional project management.
What was your primary form of communication with Turum-burum?
Virtual Meeting
Email or Messaging App
What did you find most impressive or unique about this company?
Their extraordinary attention to detail, coupled with a commitment to creating designs that are both aesthetically pleasing and user-friendly, set them apart. Their dedication to excellence was evident in every aspect of their work.
Are there any areas for improvement or something Turum-burum could have done differently?
No, nothing. Their services are great, so we recommend them to our customers. We trust their expertise and the results they deliver. This is why we recommend the UX/UI/CRO agency to anyone looking to improve their website's user experience.
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
UX/UI Audit for Plumbing & Gas Company
UX/UI Design
Confidential
Nov. - Dec. 2024
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
"I have nothing but positive things to say about Denis and the Turum-burum team!"
Jan 29, 2025
Marketing Manager, Bromic Plumbing & Gas
Sharon Brown-Cikos
Manufacturing
Australia
51-200 Employees
Online Review
Verified
Turum-burum audited the UX of a plumbing and gas company's website. The team evaluated the user journey, focusing on product discovery and providing navigation and content layout recommendations.
Turum-burum identified critical UI flaws that impacted conversion and delivered a plan for conversion growth. The team was open to feedback, adhered to timelines, quickly responded to needs, and communicated clearly. Their regular progress updates resulted in a positive engagement.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am the Marketing Manager of Bromic Plumbing & Gas
Describe what your company does in a single sentence.
Bromic Plumbing & Gas is a respected industry leader, supporting the daily operations of plumbers and tradespeople across Australia, New Zealand, and the Pacific Islands with high-quality products becoming the trusted choice for technical gas and water solutions in the wholesale and trade markets.
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire Turum-burum to accomplish?
Conduct a comprehensive review of the website, bromicplumbing.com, focusing on the user journey of the core audience—plumbers, gas technicians, and trade professionals
Engage directly with users, including plumbers and trade professionals, to gather insights on their interaction with the Bromic Plumbing & Gas website. Utilize surveys, interviews, or usability tests to gain an authentic understanding of user challenges and needs
SOLUTION
How did you find Turum-burum?
Upwork
Why did you select Turum-burum over others?
High ratings
Pricing fit our budget
Great culture fit
Good value for cost
High quality deliverables
How many teammates from Turum-burum were assigned to this project?
2-5 Employees
Describe the scope of work in detail. Please include a summary of key deliverables.
Turum-burum conducted a comprehensive UX audit to evaluate the user journey, focusing on product discovery, technical resources, and access to the Tradie Hub. Based on these findings, they provided actionable recommendations to improve navigation, content layout, and overall user experience, with a specific focus on usability for a trade-oriented audience. Additionally, they presented a detailed implementation plan for conversion growth, including 40 hypotheses to test and optimize the website.
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
Specialists from Turum-burum analyzed user behavior data, evaluated the interface based on user experience, and identified critical interface flaws that impacted conversion. They provided detailed recommendations for addressing these issues, including a comprehensive plan for conversion growth that incorporated 40 hypotheses aimed at optimizing the website's user experience.
Describe their project management. Did they deliver items on time? How did they respond to your needs?
Turum-burum handled the project excellently, always delivering on time and keeping their promises. The team was quick to respond to our needs, open to feedback, and made adjustments when necessary. Their clear communication and flexibility made the entire process seamless and stress-free for us.
What was your primary form of communication with Turum-burum?
Virtual Meeting
Email or Messaging App
What did you find most impressive or unique about this company?
I have nothing but positive things to say about Denis and the Turum-burum team! My project was delivered on time, all deliverables were met, and I was kept up to date as things progressed. I am very happy with the project and look forward to working with Denis again on future UI/UX and Market Research projects.
Are there any areas for improvement or something Turum-burum could have done differently?
I’m very satisfied with everything, and there is nothing we feel Turum-burum could have done differently.
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
UX/UI Design for Food Delivery Company
UX/UI Design
Confidential
Oct. - Dec. 2024
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
"They could explain every UX/UI recommendation and prove its efficiency based on real cases from their portfolio."
Jan 22, 2025
CMO, Domino`s Pizza Ukraine
Andrey Bondariev
Restaurants
Ukraine
1,001-5,000 Employees
Online Review
Verified
Turum-burum provided UX/UI design services for a food delivery company. The team analyzed the client's website interface to find and solve issues that negatively impacted the customer experience.
Turum-burum configured the client's analytical tools correctly. The team also provided practical recommendations to improve the site's usability. Turum-burum applied a client-centered approach and completed the work within the agreed timeframe. They were professional and knowledgeable.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am the CMO of Domino`s Pizza Ukraine
Describe what your company does in a single sentence.
Domino’s Pizza in Kyiv is a food delivery company that offers one of the best pizzas in the city in the shortest period of time, with orders made through website or mobile app.
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire Turum-burum to accomplish?
Analyze the current website version usability;
Configure the analytics for collecting correct data for further analysis;
SOLUTION
How did you find Turum-burum?
Online Search
Referral
Clutch Site
Successful cases and testimonials
Why did you select Turum-burum over others?
High ratings
Close to my geographic location
Pricing fit our budget
Great culture fit
Good value for cost
Referred to me
Company values aligned
Heard a lot about this studio
How many teammates from Turum-burum were assigned to this project?
2-5 Employees
Describe the scope of work in detail. Please include a summary of key deliverables.
Turum-burum helped to configure the website analytics settings and analyzed our website's interface to find key issues that negatively impacted the customer experience. They also provided practical recommendations to create a more intuitive and user-friendly site.
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
Correctly configured analytical tools
Practical UX/UI recommendations to improve usability
Describe their project management. Did they deliver items on time? How did they respond to your needs?
Turum-burum applied a client-centered approach, were always in touch, and assisted our team, sharing their expertise and knowledge to improve the usability of the site. They completed work within the agreed time frame.
What was your primary form of communication with Turum-burum?
Virtual Meeting
Email or Messaging App
What did you find most impressive or unique about this company?
Deep understanding of their business and professionalism. They could explain every UX/UI recommendation and prove its efficiency based on real cases from their portfolio.
Are there any areas for improvement or something Turum-burum could have done differently?
No, everything was even better than I expected.
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
UX/UI Design & A/B Testing for 3D Crystals Co
UX/UI DesignWeb Design
Confidential
January 2023
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
"Turum-burum's deep understanding of UX and data-driven solutions was most impressive."
Dec 23, 2024
Owner, Crystal Clear Memories
Daniel Nunn
eCommerce
Tampa, Florida
1-10 Employees
Online Review
Verified
Turum-burum conducted a UX audit of a website for a 3D crystals company. The team identified interface issues, performed A/B tests, and delivered wireframes, prototypes, and design files for implementation.
Turum-burum provided a valuable UX audit report and identified the site's main usability mistakes. The team delivered all items on time and communicated clearly during the project. The team was responsive to the client's needs, and their data-driven solutions and proactive communication stood out.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am the Owner of Crystal Clear Memories
Describe what your company does in a single sentence.
Crystal Clear Memories specializes in creating personalized, laser-engraved 3D crystals from your photos, offering an instant proof with their patent-pending Live Preview™ technology before purchase.
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire Turum-burum to accomplish?
Turum-burum conducted a UX audit of the website and identified critical interface mistakes.
They conducted several A/B tests to determine the most effective design option.
SOLUTION
How did you find Turum-burum?
Upwork
Why did you select Turum-burum over others?
High ratings
Pricing fit our budget
Reviews
How many teammates from Turum-burum were assigned to this project?
2-5 Employees
Describe the scope of work in detail. Please include a summary of key deliverables.
Turum-burum conducted a UX audit to identify critical interface issues, performed A/B tests to determine optimal design solutions, and delivered updated wireframes, prototypes, and final design files for implementation.
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
Valuable UX audit report with main usability mistakes on the website. Clear identification of the best-performing design options through A/B testing, leading to data-driven decisions.
Describe their project management. Did they deliver items on time? How did they respond to your needs?
Turum-burum delivered all items on time and communicated clearly throughout the project. They were responsive to our needs, addressed feedback quickly, and ensured the process was smooth and efficient.
What was your primary form of communication with Turum-burum?
Virtual Meeting
Email or Messaging App
What did you find most impressive or unique about this company?
Turum-burum's deep understanding of UX and data-driven solutions was most impressive. Their proactive communication, attention to detail, and commitment to delivering results stood out, making them a reliable and effective partner.
Are there any areas for improvement or something Turum-burum could have done differently?
Turum-burum could consider offering more proactive suggestions for alternative solutions or approaches during the project.
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
UX Audit for Grocery Store Chain
UX/UI Design
Confidential
November 2023
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
"I am entirely happy with the results of the UX audit."
Oct 9, 2024
Product Owner, Grocery Store Chain
Anonymous
Food & Beverage
Ukraine
5,001-10,000 Employees
Online Review
Verified
Turum-burum conducted a UX audit for a grocery store chain. The goal was to assess the current website version and provide recommendations to improve the platform's competitiveness and convenience.
Turum-burum identified specific issues and obstacles in the client's website UX that needed to be addressed. The team provided clear recommendations for improving usability based on user behavior and analytics. Overall, they delivered high-quality services and ensured constant communication.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am the Product owner of a food & beverage company
Describe what your company does in a single sentence.
We're a grocery store chain with more than 360 physical stores across Ukraine and convenient online delivery
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire Turum-burum to accomplish?
Test whether current website version satisfies business and customer requirements
Find a way to make our platform more competitive and convenient for shopping on a go
SOLUTION
How did you find Turum-burum?
Referral
Why did you select Turum-burum over others?
High ratings
Close to my geographic location
Great culture fit
Other
How many teammates from Turum-burum were assigned to this project?
2-5 Employees
Describe the scope of work in detail. Please include a summary of key deliverables.
Turum-burum helped us assess the current business state and define the way forward. They gave us a detailed report with useful recommendations on how to improve our website. Their data-based insights are very useful for defining further redesign strategy
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
Specific issues and obstacles in the user experience that need to be addressed;
Clear recommendations for improving usability based on user behavior and analytics.
Describe their project management. Did they deliver items on time? How did they respond to your needs?
Turum-burum followed agreed deadlines and delivered high-quality services by ensuring clear communication, constant dialog between parties, and attention to our requirements.
What was your primary form of communication with Turum-burum?
Virtual Meeting
Email or Messaging App
What did you find most impressive or unique about this company?
I like that Turum-burum explained everything in a language we could easily understand. Despite dealing with quite complicated things, we haven't felt overwhelmed by that thanks to quick responses to our questions and clear explanations.
Are there any areas for improvement or something Turum-burum could have done differently?
No, I am entirely happy with the results of the UX audit Turum-burum done for us.
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
UX/UI Design for Tire Company
Graphic DesignUX/UI DesignWeb Design
Confidential
June - Dec. 2021
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
"Their expertise and attention to detail were remarkable."
Jul 19, 2024
CEO, Shiny&Diski
Artem Stepanenko
Retail
Ukraine
51-200 Employees
Online Review
Verified
Turum-burum redesigned a tire company's website. They improved the UI/UX and optimized search, filtering, and sorting tools.
Turum-burum's work increased the client's CR by 12.5%, 16% for mobile, and 7% for desktop. The team was responsive and collaborative throughout the project. Their ability to understand the market position and customer needs translated into a clear and user-friendly interface design.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am the CEO of Shiny&Diski
Describe what your company does in a single sentence.
We are the flagship of the Ukrainian tire market, operating since 2012 with branches in major cities (Kyiv, Kharkiv, Lviv, Odesa, and Dnipro) and serving as an official dealer for renowned tire brands.
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire Turum-burum to accomplish?
Improve the quality of service and user experience on our website, enhance customer engagement.
Shorten the user journey and optimize search, filtering, and sorting tools.
SOLUTION
How did you find Turum-burum?
Online Search
Referral
Clutch Site
Why did you select Turum-burum over others?
High ratings
Close to my geographic location
Pricing fit our budget
Great culture fit
Good value for cost
Referred to me
Company values aligned
How many teammates from Turum-burum were assigned to this project?
2-5 Employees
Describe the scope of work in detail. Please include a summary of key deliverables.
Turum-burum undertook a comprehensive redesign of Shiny&Diski's website:
Conducting research to understand our requirements, target audience, and competition.
Creating wireframes and prototypes to visualize the website's layout and functionality.
Designing the website's interface, including the color scheme, typography, graphics, and overall look and feel.
Collaborating closely with us to incorporate our brand image and meet our specific needs.
Delivering the finalized UX/UI design assets to us for implementation.
The final result of Turum-burum's work was a redesigned website for Shiny&Diski that offered an improved user experience, streamlined functionality, and a visually appealing interface. The design aimed to help customers complete their purchases effortlessly and efficiently.
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
Metric 1 The website was launched according to the agreed timeline, meeting the planned deadline.
Metric 2 (optional) The site’s CR increased by 12.5%, with notable boosts across devices — 16% for mobile and 7% for desktop.
Metric 3 (optional) Users became 15% more likely to go to the product page from the product list and 67% more often added the product to the cart.
Add another metric (optional) Users viewed 40% more products per session, with an average of 2.2 items.
Describe their project management. Did they deliver items on time? How did they respond to your needs?
Turum-burum demonstrated effective project management, delivering all items on time. They were responsive to our needs, collaborating closely with us throughout the project.
What was your primary form of communication with Turum-burum?
Virtual Meeting
Email or Messaging App
What did you find most impressive or unique about this company?
We were most impressed by Turum-burum's ability to understand our market position and customer needs and translate them into a clear and user-friendly interface design. Their expertise and attention to detail were remarkable.
Are there any areas for improvement or something Turum-burum could have done differently?
We were highly satisfied with the collaboration and the results achieved. So that there is no areas for improvement or things that Turum-burum could have done differently.
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
Cybersecurity Dashboard Dev for AI Technology Company
Graphic DesignUX/UI Design
Confidential
May - Aug. 2023
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
“We were most impressed with Turum-burum's team of experts.”
Mar 12, 2024
Lead Analyst, AI EdgeLabs
Serhii Zaichenko
IT Services
Dover, Delaware
11-50 Employees
Online Review
Verified
An AI technology company hired Turum-burum to design a cybersecurity dashboard that could support various user needs and roles. The team worked on creating a user-friendly interface and customizable widgets.
Thanks to Turum-burum, the client saw increased user satisfaction with the dashboard. Users also had an easier time accessing relevant information from the dashboard. The team managed the project excellently, delivering tasks on time and budget. They were also responsive, skilled, and experienced.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am the Lead Analyst of AI EdgeLabs
Describe what your company does in a single sentence.
The AI EdgeLabs platform equips security teams with best-in-class AI technology that is autonomous, effective, and immediate in identifying, responding, and remediating ongoing attacks and threats at the Edge and IoT infrastructures from malware, ransomware, DDoS, botnets, and more.
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire Turum-burum to accomplish?
Design a sophisticated cybersecurity dashboard that is user-friendly and informative, with support for multiple users.
Ensure that the dashboard is flexible enough to accommodate various user needs and roles
SOLUTION
How did you find Turum-burum?
Referral
Why did you select Turum-burum over others?
High ratings
Great culture fit
Good value for cost
Referred to me
Company values aligned
Based on their expertise and proven track record of success in designing complex dashboards
How many teammates from Turum-burum were assigned to this project?
2-5 Employees
Describe the scope of work in detail. Please include a summary of key deliverables.
Turum-burum conducted a comprehensive analysis of user needs and requirements to define the dashboard's functionalities and design. They developed a user-centered interface that prioritizes ease of use and accessibility. The dashboard is equipped with customizable widgets.
The new dashboard is also flexible enough to accommodate the needs of different users, and it includes a role-based access control system to ensure data security. A light and dark theme option was also implemented to cater to user preferences.
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
Increased user satisfaction with the dashboard
Reduced time spent navigating and accessing relevant information on the dashboard
Describe their project management. Did they deliver items on time? How did they respond to your needs?
Turum-burum's project management was excellent. They consistently delivered on time and within budget, and they were always responsive to our needs. Communication was clear and effective, and they were always willing to go the extra mile to ensure our satisfaction.
What was your primary form of communication with Turum-burum?
Virtual Meeting
Email or Messaging App
What did you find most impressive or unique about this company?
We were most impressed with Turum-burum's team of experts. They were not only skilled and experienced, but they were also passionate about our project. They were always willing to share their insights and suggestions, and they helped us to achieve our goals.
Are there any areas for improvement or something Turum-burum could have done differently?
We were highly satisfied with Turum-burum's performance and found no areas for improvement. Their collaboration and the results achieved exceeded our expectations.
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