ThirstySprout

BACKGROUND

Please describe your company and your position there.

We're a fast-growing car mobile detailing service in PNW. Founded in 2017 we now manage a fleet of half dozen service vehicles and are looking to expand into other states thanks to our state of the art technology that allows us to scale fast. I head up all sales & marketing initiatives for the company.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire ThirstySprout?

We hired ThirstySprout to help us with:

• Requirement Understanding Document and Product Roadmap for our digital transfornation
• Research: market research, user and stakeholder interviews, competitor analysis, defining the project
• User study: personas, storyboards, user flows, customer journey map, use case scenarios
• Ideation: sketches, whiteboarding -
• Prototyping: wireframes, design patterns, visual design, info architecture -
• Usability testing
• Mobile app, web and software development

What were your goals for this project?

• Streamline management
• Simplify job scheduling
• Free up valuable staff time
• Boost our revenue

SOLUTION

How did you select this vendor?

They were recommended to us by our friends from a couple of Y-Combinator startups so we knew that we would be in good hands.

Describe the project and the services they provided in detail.

ThirstySprout built a simple & efficient software for us to run and grow our mobile detailing business, allowing us to manage our inquiries, quotes, bookings, invoices, payments, as well as our customers and staff all together in one platform.

Other key features were:

• Head Office Management Software
• Lead Management Assigning & dispatching real time updates invoices and payments
• Field Worker Management
• Receive Job Notifications
• Accept & Reject Bookings
• GPS Support
• Manage Bookings
• Vehicle Tracking
• Job Ratings
• Field Worker Onsite Management
• Check in and out live updates upload photos

What was the team composition?

• Success Manager
• 1 US-based Principal Engineer to Provide technical guidance in planning and executing assigned projects and handle client support
• 1x Project Manager/BA (or Team Lead)
• A Senior PM who has delivered 20+ projects successfully
• Frontend Developer: 2x Senior and 1 Mid-level developer who’ve worked on relevant in-house applications,
• 3x Backend developer
• 1 Senior developer
• 2x Quality Analyst
• QA lead 1x

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

Executing on our digital transformation strategy architected & led by ThirstySprout, our company has seen massive growth in revenue due to operational efficiency our company has over the competitors. We went from low 6 figures in revenue now looking to break into the 7 figure revenue.

How was project management arranged and how effective was it?

We had a single point of contact with ThirstySprout who handled all of our development and marketing team. Native in English so we never experienced any issues with communication.

I had access to the project management board on trello with weekly sprints and meetings. ThirstySprout team always stayed ahead of schedule on their deliverables.

What did you find most impressive about this company?

They always overdeliver.

Are there any areas for improvement?

I've experienced no issues throughout our engagement.

BACKGROUND

Please describe your company and position.

I am the Deputy CEO of an exchange company.

Describe what your company does in a single sentence.

We are a leading exchange company in the UAE, with close to 6 decades of experience we deliver by providing online money transfer services, online and offline remittance, foreign exchange services and much more to thousands of customers every day.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire ThirstySprout to accomplish?

• We aimed to enhance the way we verify customer identity across touchpoints, particularly through facial recognition, fingerprint authentication, and voice biometrics, while maintaining compliance with strict regulatory standards and improving user experience.

SOLUTION

How did you find ThirstySprout?

Online Search

Why did you select ThirstySprout over others?

• High ratings
• Pricing fit our budget
• Good value for cost
• Company values aligned

How many teammates from ThirstySprout were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Their team led the development and smooth integration of advanced biometric solutions into our mobile and kiosk platforms, including facial recognition modules capable of authenticating users within seconds even under challenging lighting conditions, fingerprint authentication designed for compatibility across various devices and kiosk hardware, and voice biometric systems that added an extra layer of security and flexibility.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

One of the greatest success result was the drastic reduction in onboarding time for new customers, what used to take several minutes at physical branches now happens in no time at all through the digital process.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

ThirstySprout team was consistently impressive. Deadlines were met with a level of precision that made coordination with our internal team teams seamless. Communication was always prompt, clear, and transparent. They made us feel like we were not just another client but a partner whose success truly mattered to them. 

What was your primary form of communication with ThirstySprout?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

If I had to pick one out of the numerious ways they impressived us, it would have to be their ability to combine technical depth with a deep understanding of our business and its cultural context

Are there any areas for improvement or something ThirstySprout could have done differently?

Nothing comes to mind as I enjoyed working with them.

BACKGROUND

Please describe your company and position.

I am the Managing Director & CEO of Starship Technologies

Describe what your company does in a single sentence.

We are the world leader in autonomous robot delivery

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire ThirstySprout to accomplish?
We aimed to scale our technical workforce efficiently, particularly with robot technicians who would be capable of handling maintenance and repairs on site. Our goal was simply to strengthen fleet uptime without compromising on quality, speed, or safety.

SOLUTION

How did you find ThirstySprout?

Online Search

Why did you select ThirstySprout over others?

• High ratings
• Pricing fit our budget
• Good value for cost
• Company values aligned

How many teammates from ThirstySprout were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Their team didn’t just meet the basic technical requirements; they understood the nuances of autonomous delivery operations. The technicians were responsible for the ground diagnostics, executing preventive maintenance, handling emergency breakdowns, and ensuring our robots were always deployment-ready. 
They integrated smoothly with our internal operations, and even took on responsibilities that extended to performance reporting and fleet health assessments. 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We quickly saw a difference in our operational efficiency. Fleet downtime during peak periods dropped noticeably, and our service response time improved thanks to the technicians' responsiveness and preparedness.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

ThirstySprout's project management was exceptional. Their communication was transparent, and they were quick to adapt when we had last-minute deployment needs or when environmental conditions affected robot performance. 

What was your primary form of communication with ThirstySprout?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What truly impressed us was their ability to match technical skill with a strong understanding of our company culture. Every technician they deployed showed not only competence but genuine curiosity about our technology. It’s rare to see augmented staff take such ownership in their work.

Are there any areas for improvement or something ThirstySprout could have done differently?

While the overall experience was great theirn team took some time to understand what we wanted, but once they got a hang of it they more than made up for the initial delay.

BACKGROUND

Please describe your company and position.

I am the Director of a fitness brand

Describe what your company does in a single sentence.

We are the original motivational fitness brand and online retailer specialising in limited edition, performance focused athletic wear.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire ThirstySprout to accomplish?

• The plan was to give the app a modern look and feel with a much smoother fast-navigating interface and build a more emotional, aspirational connection. Past mere appearances, we aimed to empower every customer, irrespective of ability, to easily shop. Streamlining the checkout process was key to minimize cart abandonment while also integrating more intelligent product recommendations based on our customers' fitness motivations and shopping behaviors. We wanted the app to be an intuitive mix of inspiring and lighting-fast, while still representing the premium nature of our brand. It mattered deeply to find a partner who understood the technical and emotional aspects involved and that is exactly what made us choose Thirstysprout.

SOLUTION

How did you find ThirstySprout?

• Online Search
• Referral

Why did you select ThirstySprout over others?

• Pricing fit our budget
• Great culture fit
• Referred to me

How many teammates from ThirstySprout were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Thirstysprout executed a strategic and thorough overhaul of our app, emphasizing a total UI/UX redesign that embodies the aspirational essence of the brand. They enhanced user navigation and increased the speed and responsiveness of the app while making accessibility a central concern with the seamless integration of ADA-compliant features. They also improved the checkout with 1-click purchasing and Apple Pay/Google Pay, thus making transactions a breeze. The AI-powered product recommendation engine that delivers suggestions per an individual's fitness goal and buying behavior was one of the major upgrades, creating a dynamic and unique shopping experience.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The outcome was felt literally, within nanoseconds, after the updated app was relaunched: Customers were writing unsolicited feedback, for instance, some comparing how "effortless" and "motivating" the app was, compared with their former experiences. A limited product launch stands out in memory, wherein customers moved from browsing to finished checkout so fluidly, it seemed more like an extra celebration than a hurdle to overcome.

And those fixes made a difference: I remember an email from a long-time customer who had had difficulties in the past with screen navigation; she was really grateful that she could easily shop for and be part of our exclusive drops without any additional support, something she had never enjoyed with other fitness brands.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The management of the entire project by Thirstysprout was brilliant from beginning to end. Every milestone either was delivered on or ahead of schedule, and communication felt like a real partnership. Whenever our team thought of the next great idea due to customer feedback or perhaps a spontaneous brand collaboration, Thirstysprout engaged us in the discussion and offered very thoughtful suggestions, often presenting us with options we had not considered. Because of their proactive approach, it felt that we were not just a client; we were co-creating the process.

What was your primary form of communication with ThirstySprout?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

I was particularly impressed with the depth of their knowledge that encompassed tech and brand identity. They did not just tick the technical boxes; rather, they injected their hearts and souls into the application that carried our motivational message. During review sessions, there were times when we were genuinely excited and not just satisfied because they so clearly infused our brand's emotional aspects into the digital realm.

Working alongside Thirstysprout has been a changing experience — not just for our app, but for the entire way our brand engages its customers. They took our vision and not only manifested it but elevated it beyond what we thought possible.

Are there any areas for improvement or something ThirstySprout could have done differently?

The company has been set up, and there are few areas to provide improvements. If at all, I would have liked that for a company that has grown so rapidly like ours, sometimes we wished Thirstysprouts had even more bandwidth to help us to extend the work into other spheres like CRM integrations and loyalty program expansions at the same lightning pace.

BACKGROUND

Please describe your company and position.

I am the Co-Founder of a retail company

Describe what your company does in a single sentence.

We are a shopping platform for a digital generation. Disrupting the fashion industry with innovative, immersive e-commerce experiences, we launched our luxury streetwear mystery box in 2019 as a solution to reduce waste in the industry – and now we’re ready to do more. 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire ThirstySprout to accomplish?

• Our vision was daring: enabling anyone to launch and scale their own social e-commerce business with ease whilst delivering immersive, addictive shopping experiences more akin to playing a game than clicking through a catalog. We sought the assistance of Thirstysprout in bringing this vision to reality, with main focus on building an integrated gamification layer without the heavy heavy coding burdens of traditional methods so that we could roll out features quickly and remain nimble as we scaled.

SOLUTION

How did you find ThirstySprout?

• Online Search
• Referral

Why did you select ThirstySprout over others?

• Great culture fit
• Good value for cost
• Referred to me

How many teammates from ThirstySprout were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Thirstysprout simply breathed life into our gamification vision, building and executing interactive engagement modules, such as a spin-the-wheel experience and unlockable mystery prizes, using no-code platforms like Glide, Adalo, Webflow, and Outseta. It also built a very much beloved quest system, in which shoppers fulfilled missions for rewards, and developed a sophisticated badge and level system drawing on Nolt, Tally.so, and Airtable. Its work converted transactional interactions into an interesting, shareable experience, resulting in a complete ecosystem of user loyalty built around our brand.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The transformation has been phenomenal in every way. Although we've never measured our success by figures, our whole client behavior through our platform has really transformed. Clients don't just shop; they have explored, completed challenges, boasted on social media with their new badges, and have made our platform part of their daily digital routine. Many customers come back for an experience and not merely to buy something, even to form little self-organized communities with a quest completion or rare badge unlock. It's hard to express seeing our platform studded with life; it's more than a transactional shopping journey.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They consistently met and often surpassed agreed-upon deadlines while keeping us fully informed without drowning us in unnecessary technical minutiae, always leaving room for the incorporation of real-time feedback or changing ideas. There were many points during the project where we would realize that some new gamification elements could add even more value to the project, and Thirstysprout never hesitated; they would always pause, brainstorm with us spontaneously, and adjust the plans with full agility and a positive mood.

What was your primary form of communication with ThirstySprout?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They imagined every contact from the user's attitude and were already foreseeing friction points we hadn't considered at that time, and they came to every meeting not only to provide status updates but with thought-provoking ideas on how to make it even better. Their contagious enthusiasm for making it easier for companies like ours to create state-of-the-art products without the constraints of traditional technology development was both contagious and inspirational. You could feel they weren't just providing a service; they were actively involved in our success.

They helped us bring our boldest ideas to life with ease and excellence, and they helped us create a platform that feels alive, playful, engaging, and entirely true to who we want to be. I can't recommend them enough to any brand that’s serious about leading, not following, in the new digital economy.

Are there any areas for improvement or something ThirstySprout could have done differently?

Honestly, it’s hard to find something meaningful to critique. If there were anything, it would be that sometimes their ideas sparked so much excitement internally that it was hard for our own team to keep up with the creative momentum! But that’s hardly a flaw if anything, it was a reflection of the true partnership we had built.

BACKGROUND

Please describe your company and position.

I am the Co-Founder & CEO of a digital transformation solutions company.

Describe what your company does in a single sentence.

We offer high-quality digital transformation solutions for our local and global customers.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire ThirstySprout to accomplish?

Specifically, we were looking to add sophisticated DeFi protocols like staking, yield farming, and liquidity pools into our existing ecosystems, improve interoperability between different blockchain networks such as Polkadot and Cosmos, and create innovative NFT secondary marketplaces with features like fractional ownership and auction capabilities. 
Beyond that, we wanted to enhance our user platforms with AI-driven features for market prediction, fraud detection, and sentiment analysis, and integrate gamified engagement systems like leaderboards, quests, and rewards. We needed a partner who could not just understand the technicalities but also share our vision for scale, innovation, and seamless user experience.

SOLUTION

How did you find ThirstySprout?

• Online Search
• Referral

Why did you select ThirstySprout over others?

• Pricing fit our budget
• Good value for cost
• Referred to me

How many teammates from ThirstySprout were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Thirstysprout custom-built and integrated DeFi modules, optimizing staking mechanisms and liquidity pools within our existing system. They engineered bridge solutions that made cross-chain asset movement seamless and secure. In the NFT space, they developed a vibrant secondary marketplace with fractional ownership features, unlocking new revenue opportunities. 
Beyond technical delivery, they enhanced our platform with AI-driven predictive analytics, fraud detection, and sentiment analysis, while also integrating gamified elements like leaderboards, quests, and badges, greatly boosting user engagement and platform loyalty.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The difference after Thirstysprout’s work is both amazing and refreshing. Our user engagement statistics saw dramatic positive change, as users adopted the new gamification features and started engaging with the site in ways that were well above our original predictions. Liquidity on our DeFi pools ballooned, our NFT marketplace onboarded a tidal wave of new creators and collectors, and asset movement across chains went silky smooth. 
Even more telling was the inside shift  our team felt that much more emboldened, secure and proud to be a part of a platform that so starkly advanced in its creativity.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Thirstysprout’s project management was one of the best we’ve ever had. They were transparent, with constant predictable rhythm displaying incredible agility whenever there was a new requirement or something unanticipated came up that required rapid change. Timely detailed updates and willingness to walk us through complex technical decisions in simple human language made a world of difference.

What was your primary form of communication with ThirstySprout?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They don’t just have vendors checking things off some list of requirements; they have invested partners who they worked shoulder-to-shoulder with on their goals as if they were building the platform for themselves. The balance they strike of power, vision, and humanity meant we never felt as though we were just shipping a feature off to them; it was always more like working side by side toward a common goal.

Are there any areas for improvement or something ThirstySprout could have done differently?

Working with Thirstysprout has been an incredibly enriching experience, and they have earned our trust as a partner, and we look forward to collaborating with them on many more projects ahead.

BACKGROUND

Please describe your company and position.

 I am the Director of Operations/Relocation of a real estate company 

Describe what your company does in a single sentence.

An independently owned, thriving brokerage comprised of highly motivated, resourceful and successful real estate professionals who work collectively to give clients the best possible real estate buying and selling experience. 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire ThirstySprout to accomplish?

• As a committed team of real estate professionals from western Berkeley through Lamorinda along Highway 680, we have always worked together to put our clients through the best possible buying and selling experience. However, on the contrary, our digital infrastructure was not in synch with the high standard of service we had promised. Modeling old systems, scattered tools, and a website which no longer carried the weight of our commitment to excellence, we were aiming at modernizing our operations in a way that would preserve the personal touch our brand is known for while improving functionality, efficiency, and the client experience.

SOLUTION

How did you find ThirstySprout?

• Online Search
• Referral

Why did you select ThirstySprout over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost

How many teammates from ThirstySprout were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Thirstysprout quickly understood our vision and culture, going beyond surface-level solutions to deeply transform how we engage with clients and collaborate internally. They built us a beautiful, highly functional website using intuitive low/no code tools, integrating features like MLS feeds, appointment booking, and real-time market updates.

On the client side, they created a transparent, user-friendly system that keeps buyers and sellers informed and engaged throughout the process. Internally, they replaced our outdated spreadsheets with a centralized platform that streamlined communication, improved workflow consistency, and made onboarding much easier. Their work has elevated both our brand and operations in meaningful ways.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Now, our agents spend less time juggling various tools and more time doing what they do best - serving clients. Our follow-up speed has been drastically improved, especially with the automation; clients reach out and comment on how professional, clear, and easy our new processes are. Our website is now truly a lead-generating asset, rather than just a digital brochure. Internally, our team now works more fluidly, business updates and collaborations happen without countless back and forths or lost data.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Throughout the entire process, their project management was thoughtful and professional. We never felt rushed or left in the dark. Every stage was clearly outlined, timelines were respected, and they were always quick to respond when adjustments were needed. They listened to our feedback, offered solutions instead of excuses, and worked as true partners in our success. 

What was your primary form of communication with ThirstySprout?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What impressed us most was the way they made the complex feel accessible. At no point did we feel overwhelmed by the technology or alienated by jargon. They met us where we were, guided us with clarity, and celebrated our wins along the way.

Are there any areas for improvement or something ThirstySprout could have done differently?

Partnering with Thirstysprout was one of the most valuable decisions we’ve made as a brokerage. 

BACKGROUND

Please describe your company and position.

I am the Director of Caspian Insurance

Describe what your company does in a single sentence.

Our services include life insurance, income protection, private medical insurance, and business protection.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire ThirstySprout to accomplish?

• Due to frequent delays, customers often didn't know the change in their policies on time, compelling our team to follow up manually regarding renewals. Automation in these processes and customer experience enhancement would be our objectives with artificial intelligence support without doubt. System creation would provide better streamlined operations while reducing human error and introducing a more personalized experience for clients. Highly regarded, after an initial discussion, Thirstysprout proved to know their stuff.

SOLUTION

How did you find ThirstySprout?

• Online Search
• Referral

Why did you select ThirstySprout over others?

• Great culture fit
• Good value for cost
• Referred to me

How many teammates from ThirstySprout were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Thirstysprout worked closely with us to identify inefficiencies and develop a CRM solution that optimized our workflow. They implemented a user-friendly platform integrating policy management, automated renewal follow-ups, and AI-driven chatbots for customer support.

One of the most impactful changes was automating follow-ups, ensuring customers received timely policy updates and reminders. This reduced our support staff's workload and improved customer satisfaction. The AI chatbot efficiently handled common inquiries, reducing response times and allowing human agents to focus on complex issues. A centralized dashboard enabled real-time claim tracking, eliminating delays caused by disorganized data. Thirstysprout meticulously managed development and deployment, ensuring a seamless transition with minimal disruptions.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

After installing the new CRM, customer interaction rises considerably above what it would have been. Nowadays, clients receive messages regarding their policies much earlier than before, resulting in fewer missed renewals and improved retention rates. The AI chatbot has literally dynamited customer help with all its improvement to wait times and the entire process by essentially taking over a large proportion of inquiries

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They adhered strictly to timelines and maintained clear communication throughout the process. Every milestone was met with thorough testing and refinement, ensuring a smooth launch.

What was your primary form of communication with ThirstySprout?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What truly set them apart was their responsiveness; anytime we had questions or needed adjustments, they were quick to provide solutions without hesitation. Their ability to anticipate potential roadblocks and proactively address them was truly commendable.

Are there any areas for improvement or something ThirstySprout could have done differently?

Nothing, their deep knowledge of customer behavior, insurance workflows, and compliance requirements made a significant difference in the effectiveness of the final product.

BACKGROUND

Please describe your company and position.

I am the CEO/Founder of a false eyelashes company.

Describe what your company does in a single sentence.

We strive to be the leaders in false eyelashes around the globe by providing innovative, on trend, never before seen products that empower our customers worldwide.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire ThirstySprout to accomplish?

• Our goal was to integrate multiple payment solutions, including Klarna, Afterpay, and Sezzle, to provide installment options, as well as Apple Pay, Google Pay, and cryptocurrency payments to cater to modern shopping preferences. With these enhancements, we aimed to make transactions seamless, encourage conversions, and ultimately increase customer satisfaction. We turned to Thirstysprout because of their strong reputation in mobile app development and their ability to deliver tailor-made solutions. We needed a team that could deeply understand our brand’s vision and translate it into a high-performing, user-friendly checkout experience.

SOLUTION

How did you find ThirstySprout?

• Online Search
• Referral

Why did you select ThirstySprout over others?

• Pricing fit our budget
• Good value for cost
• Referred to me

How many teammates from ThirstySprout were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The scope of work involved a complete overhaul of our mobile app’s checkout system. They seamlessly integrated Klarna, Afterpay, and Sezzle, ensuring that customers could break up their payments into installments without friction. They also incorporated Apple Pay, Google Pay, and cryptocurrency payment options, allowing for one-tap purchases that significantly sped up transactions.

Beyond just adding new payment methods, they restructured the entire checkout flow. They streamlined the process by reducing unnecessary steps, implementing autofill for returning customers, and ensuring a smooth, intuitive interface that minimized drop-offs. They also optimized for speed, ensuring that transactions were processed swiftly without lag, even during peak shopping times.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The impact of Thirstysprout’s work was immediate and profound. Customers responded enthusiastically to the new payment options, and we saw a noticeable improvement in completed purchases. The ability to pay in installments encouraged larger cart values, while the quick checkout process significantly reduced abandoned carts. Our support team also reported fewer inquiries about checkout issues, indicating that the process had become far more intuitive.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Every milestone was met on time, and they maintained open and proactive communication throughout the process. They provided regular updates, detailed reports on progress, and even educated our team on how to maintain and update the new system going forward. If we ever had questions or required last-minute tweaks, their team was incredibly responsive and always found a solution quickly.

What was your primary form of communication with ThirstySprout?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

One of the most impressive aspects of their approach was their attention to user experience. They didn’t just focus on the backend functionality—they ensured that the visual and interactive elements felt cohesive with our brand. Every new feature was rigorously tested before launch, and they even conducted real-time user testing to gather feedback and refine the experience further.

Are there any areas for improvement or something ThirstySprout could have done differently?

Their commitment to quality and UX aligned perfectly with our brand values, making them an ideal partner.

BACKGROUND

Please describe your company and position.

I am the Vice President of Business Development of Dubai Investment Fund (DIF)

Describe what your company does in a single sentence.

We are the global destination for individuals and companies to accelerate their wealth and business. 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire ThirstySprout to accomplish?

• As a company that serves as the global destination for individuals and businesses to accelerate their wealth and growth, we rely heavily on our mobile app to deliver a seamless experience. However, as our user base expanded, we started facing performance issues that threatened the efficiency and reliability of our platform. The app was experiencing slower load times, lagging responsiveness, and occasional crashes, which impacted customer satisfaction and engagement. Additionally, we struggled with inefficient database queries and API calls that slowed down key financial data processing. These challenges not only frustrated our users but also created inefficiencies that could have hindered our ability to scale further.

SOLUTION

How did you find ThirstySprout?

Online Search

Why did you select ThirstySprout over others?

• Great culture fit
• Referred to me
• Company values aligned

How many teammates from ThirstySprout were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Their work involved optimizing our database queries to retrieve financial and business insights more efficiently, refining API calls to eliminate unnecessary latency, and fine-tuning the overall system architecture to support faster real-time processing.

Beyond backend optimizations, they also worked on refining front-end interactions, ensuring a more seamless transition between screens and actions. We had concerns about load times, especially during peak hours when thousands of users accessed our services simultaneously. Thirstysprout tackled this challenge by implementing intelligent caching mechanisms, reducing the need for repetitive server requests while still delivering real-time updates where needed.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Our app now runs significantly faster, providing a smoother and more responsive experience. Users who had previously reported slow load times have noticed a dramatic difference, and engagement metrics have improved as a result. Instances of app crashes have become almost nonexistent, and our backend processes now handle significantly more traffic without strain.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Thirstysprout was exceptionally reliable. They set clear timelines and met every deadline without compromise. We never had to chase them for updates—they proactively kept us informed and adjusted to our evolving needs with flexibility and expertise. Whether it was an urgent request or a simple clarification, their responsiveness made us feel like a priority at all times.

What was your primary form of communication with ThirstySprout?

Virtual Meeting

What did you find most impressive or unique about this company?

One of the most impressive aspects of their work was how they improved battery efficiency and data consumption. Many of our users rely on our platform throughout their day, so an app that drains battery too quickly could lead to frustration. 

Are there any areas for improvement or something ThirstySprout could have done differently?

Throughout the project, their team communicated proactively, walking us through the impact of each improvement and ensuring we understood how every change benefited our users.