ThirstySprout

BACKGROUND

Please describe your company and position.

I am the Executive of Gumroad

Describe what your company does in a single sentence.

An e-commerce platform that allows creators to sell products directly to their audience.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire ThirstySprout to accomplish?

• We hired ThirstySprout with specific goals and objectives in mind. Our main objective was to scale up our IT capabilities and meet the increasing demands of our growing e-commerce platform. We needed skilled professionals to augment our existing team and support us in development, maintenance, and system administration.

SOLUTION

How did you find ThirstySprout?

• Online Search
• Referral

Why did you select ThirstySprout over others?

• Good value for cost
• Referred to me
• Company values aligned

How many teammates from ThirstySprout were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We were fortunate to collaborate with their talented group of IT professionals who seamlessly joined forces with our in-house team. Their diverse expertise in software development, quality assurance, system administration, and project management perfectly complemented our existing skills. This collaboration fostered a spirit of teamwork and shared purpose, leading to several exciting achievements:

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Our teamwork with thirstySprout blossomed into a thriving e-commerce platform! Their talented team seamlessly joined forces with ours, bringing their expertise and dedication to optimize the user experience. They worked tirelessly to streamline the platform, making it faster and more reliable. Additionally, they introduced innovative features and addressed any hiccups, creating a smoother and more enjoyable journey for our users. Thanks to this collaboration, we've welcomed a growing community and seen a positive impact on our business.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They consistently delivered items on time, meeting all deadlines effectively. Their team demonstrated excellent responsiveness and attentiveness to our needs. They maintained clear communication channels, ensuring that all tasks were properly understood and executed.

What was your primary form of communication with ThirstySprout?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Personally, I was impressed with how promptly any challenges or issues that arose were addressed and resolved, allowing us to stay on track.

Are there any areas for improvement or something ThirstySprout could have done differently?

They did well, we highly appreciate their expertise, professionalism, and commitment to excellence.

BACKGROUND

Please describe your company and position.

I am the President of a restaurant franchise chain.

Describe what your company does in a single sentence.

Franchise chain of restaurants, specializing in sandwiches and pizza.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire ThirstySprout to accomplish?

• We hired ThirstySprout with the goal of enhancing our online presence and customer engagement through the development of a custom content management system (CMS) tailored to our restaurant franchise chain's needs. Our objective was to streamline the process of managing digital content across multiple platforms, ensuring consistency and effectiveness in our online communication.
• Additionally, we sought ThirstySprout's expertise in implementing a comprehensive customer relationship management (CRM) system to strengthen our connections with patrons. Our aim was to improve customer satisfaction, loyalty, and retention by leveraging data-driven insights and personalized interactions across all touchpoints.

SOLUTION

How did you find ThirstySprout?

• Online Search
• Referral
• Facebook

Why did you select ThirstySprout over others?

• Pricing fit our budget
• Great culture fit
• Referred to me

How many teammates from ThirstySprout were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

ThirstySprout undertook an exploration to grasp the distinctive requirements and obstacles faced by our franchise chain. They developed tailored software solutions, such as intuitive content management systems (CMS), nurturing customer relationship management (CRM), and comprehensive enterprise resource planning (ERP) systems. Their deliverables included user-friendly interfaces, robust data management functionalities, and streamlined processes, all aimed at enhancing our operational efficiency.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

ThirstySprout's solutions bore fruits of progress and success across our franchise chain. We witnessed tangible improvements in our day-to-day operations, from smoother order processing to better inventory management. Customer engagement flourished with the implementation of the CRM system, fostering stronger relationships and increased loyalty. These measurable outcomes translated into a more vibrant and flourishing business ecosystem.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Their dedication to process orientation is truly commendable. They excel in adhering to structured workflows and ensuring the completion of all associated tasks. Their meticulous attention to detail prevents any trivial errors, showcasing their commitment to delivering high-quality outcomes.

What was your primary form of communication with ThirstySprout?

Email or Messaging App

What did you find most impressive or unique about this company?

Their process orientation is impressive. They’re really strong on sticking to a process and making sure they accomplish all associated tasks. They really pay attention to details, avoiding silly mistakes.

Are there any areas for improvement or something ThirstySprout could have done differently?

None comes to mind.